The Station Pilot in Cheshire East

The food was okay, nothing special, but value for money with the vouchers we had. However the whole experience was let down by the service. Simple questions met with snappy answers by our server. I didn't really feel welcome. Just a complete lack of sincerity. We left as soon as we could. A real shame as the place could be okay.

Food was only just warm and chicken was tough and chewy

"Calling All Dog Lovers Whether you’re getting set up for the day or toasting to the end of a long week, you should be able to do it with your dog at your side. That’s why we happily welcome dogs at The Station Pilot as we firmly believe they’re part of the family too! Sit back, relax, and peruse our great menu knowing your pooch is taken care of!" This place talks a big game about being dog friendly. The above is taken from their website. They're "dog tolerant" at best. Dogs are to stick to the tiled area. Which is two booths in the same location as all the kids toys. So already off to a rocky start. The water bowl was not clean and my husband was told he'd need to fill it himself if we wanted water for the dog. Apparently it was the only one they had. The staff couldn't have been more avoidant of us. We got no eye contact. No check ins with us to see how our meal was (despite other people around us and in the booth next to us having that). A sharp "yes?" when standing at the bar - without the dog - to order. And no acknowledgement or even looking up from their phones when we said thank you when we left. I'm a qualified dog trainer, I'm very aware of my dog in public at all times. My dog made no noise. He was kept on a short lead right beside us. He didn't get in anyone's way. It served it's purpose as a place to sit and have some food before making a 4 hour drive home. But that's about it. Also it's 2024, you probably don't need a quote from a nazi sympathiser in your ladies toilets.

Oh dear. First of all, 9 hanpumps for Real Ale, only 1 in use. It was a Sunday but only one of the three of us chose a Sunday lunch. It was er ok, though the roasted pots were not drained and were soggy with grease, one chose Cumberland sausage and mash, it tasted cheap, like low end mass produced sausages, packet mash, thin gravy. It was adequate.

Reasonably priced place. Food is good for the price and staff are friendly and don't move you along.

Not as good as it was when we first visited. The tables are very sticky probably due to amount of cleaning spray being used which is leaving a sticky residue. Had to chase up 3 of 4 desserts. Other than that a nice place and dogs very welcome.

Popped in with a friend for an early evening meal. Food was good. Limited but ok range of beers.

A really nice place to get together with family and friends. First time visitors and it won't be the last. Made to feel very welcome. Staff friendly smiling can't do enough for you. food beautiful, steak was cooked to perfection was asked to check steak before they left it. Chicken and bacon salad was beautiful

They only have one bitter on tap.

Love coming here every week for the quiz night! Food great and staff friendly and helpful. Tables could do with some tlc as they are always sticky!

Nice and clean, service was good, food overpriced

Great food great service would recommend we was staying near by for the weekend so we tried the station pilot &!it’s didn’t disappoint so we went back again on the Saturday & had food again

Great food great service would recommend we was staying near by for the weekend so we tried the station pilot &!it’s didn’t disappoint so we went back again on the Saturday & had food again

Staff disinterested, food poor, place dirty, sticking to the tables and overflowing ashtray outside the entrance. Poor show.

Nice place but not many people there. Food was average at best. Had a mega burger, nothing mega about it. Served in a tin bowl. Not my cup of tea.

Great atmosphere although it was quiet , staff friendly and the food was excellent, it was our first time and won't be the last 😀

Great family Christmas night out . Friendly welcoming upon arrival and great service as per usual. We are Thursday night regulars who enjoy coming for celebrations and the odd mixed grill!

Kids as staff dressed like they are going to the gym chewing gum, just not interested. Over flowing ashtry at the entrance. Toilets were dirty and unclean and the food was poor (mixed grill - left 70% of it) - Marstons, you have something in your inbox. BTW the responses to negative reviews on here are poor and do not enspire confidence that anyone cares.

Went for lunch...limited choice for my plant based diet but the chilli I had was very nice. Portion was adequate given the meal was from the cheaper lunchtime deal. Staff were pleasant and efficient. Have been a few tines before and would go again.

Been few times before but this time very disappointed husband had chicken Sunday dinner cran berry was on dinner when fetched was mixed up with gravy and Yorkshire pud hard.veggie burger was over cooked no salad know soup is starter but don't get much for four pounds plus and plates were never removed still on table when left.

Does a decent job of providing food and drink. Vegetarian options are tasty. Pub quiz on Monday is good.

Great vegan food hot tasted amazing and supplied in eco packaging. The staff are friendly and welcoming we will be back soon! Thanks

Absolutely shocking! Service shocking! Food shocking! Went with daughter and was greeted by a mumbling waitress on her phone. Ordered food and 1.5 hour later starter came which was the best part of the meal. When mains finally come mix grill was dryer than the desert from the steak (which I asked for medium rate) to the peas. Daughters hunters chicken was dry and the bacon on it was more like a piece of cardboard. Won’t be rushing back.

We have been to two 40th family meals there it even has somewhere for child inside and outside lovely family friendly place

Very friendly staff, food was very good, good choice of ales, excellent value for money

We live locally and this is a great pub for family’s to bring the kids and enjoy a nice meal. With a selection of kids games and toys inside and a big play area outside our little one loved it! The food was spot on great pub grub, I had a cowboy burger and my partner had a vegan chilli our daughter had the sausage and chips and ate it all! Staff are all friendly and the manager even came over and asked if we enjoyed our meal! Will definitely be coming again.

Great menu choice and great food. Sunday roast and good selection of beers. Kids play area.

Guinness tasted like pipe cleaner and warm asked for a straw for a child's drink no straws play area seats rotten and dangerous

It was very nice, we were welcomed when we came in. The staff were nice who we were served by, there was a lady at the bar & a lad serving the food, both really polite. Food was really good, place was very clean. The only thing I held back on was for us we tend to look for a little cheaper or more offers (there was curry but that's not us) however it wouldn't stop us coming back when there's is another night with a different offer on.

Worst food we’ve ever had ordered two house salads and a Mac and cheese. Waited 45 minutes for this to arrive. It was disgusting. Black stale lettuce soggy stale tomato covered in some kind of oil it was drowned in the stuff the Mac and cheese was rock hard and came with cold garlic bread. The staff seemed more concerned on being on there mobile phones instead of working. Does this pub have cleaners we entered at 12 as it opened there was food all over the floor under our table so we paid £42 had the drinks but up and left near full plates. Will never go there again

The food itself was reasonably ok however the cleanliness of the pub was dreadful dirty tables and the carpets were absolutely awful.

Staff very friendly and always welcoming, Lacey is always happy to help and Abbie always chatty and friendly. ♥️

Really amazing food, staff were very friendly and accommodating, would highly recommend to people with children as there is lots for them to do and keep them occupied.

Amazing place to go , good park for kiddies , amazing service as well

Amazing food, staff and drinks! Highly recommend x

Excellent pub and great and friendly service

Fantastic staff and atmosphere we love it here

It's ok because it's in a good place for our group to meet up. I've never used it for food, so I won't rate that. The Guinness is well poured but the zero is only in cans which is a surprise when this pub is practically a service station restaurant. So the Pilot is ok for a booze up if pricy for Crewe.

Great staff, food and beer, with a great friendly atmosphere.

When I went to the Station Pilot for dinner, I had a 50/50 experience. The service was alright, and most of the staff were good and provided the food on time, but one of the staff when she delivered our starters smelt of fresh vape, which was a bit off-putting. The food was okay and did not taste bad, but the burger especially felt dry and in certain areas was burnt. Overall, the experience was neither bad nor good, but more of a mid or a meh.

Food is average but well priced

Just been for Sunday dinner and I have never had such a shocking experience. I ordered a chicken roast and when it arrived I could barely cut into the chicken as it was so overcooked. I took it back and a second roast was brought to me. This one certainly didn’t look overcooked so I started eating it. As I cut into the chicken I discovered it was in fact FROZEN. Horrified I returned it and was offered another meal! I declined because by this time the rest our my party had completed their meals ( they didn’t have the roast chicken) I was offered a refund on my meal. Very poor standards and very dangerous when serving your customers frozen chicken. We have been eating here for some years now but will not be returning. If they are using cooked, then frozen chicken then basic hygiene rules should be adhered to.Qualified kitchen staff required.

Dnt know what's gone on but we go often the food has been going worse each visit ,burnt and used to have a side salad now just wilted lettuce. Asked about dairy free child option to be offered buttermilk chicken.

Lovely food and service. Will deffo be back

Been going here quite regular on a Thursday with our dog and really made welcoming by Abi and her staff. Always enjoy the meals and drinks.

Lovely food and brilliant service received last night, good value for money and a lovely atmosphere. We will be returning .

Can I please start off by saying the food was beautiful. Service however was absolutely shocking. It all started when I ordered a house rose and lemonade. Only a rose and no lemonade so clearly not listened!. 4 adults order a mail meal, only 3 turned up. After the waitressed looked confused, we were told the 4th meal would be 2 mins. 15 mins later when everyone had finished there meal the forth meal turned up. We were told that we would receive a free desert for waiting for the 4th meal. When the deserts came the were thrown down on the table amongst the main meal empty plates!. When we got to the till we were told we had to pay for the desert that was offered to us for free. We use the pub a lot off and on but I have never seen customer service this bad before. Station Pilot you are letting yourself down by having staff like this

Friendly service, clean pub. Delicious food at affordable prices.

Meh it’s ok. Good for cheap food but service wasn’t ideal, bar to order and person behind the bar didn’t have a very welcoming demeanour

I booked a table for 9 family members for 17:30 on a Monday - the place had one young family playing pool, one (looked like) lone customer drinking at the bar and an elderly couple. I saw 2 members of staff on duty, not sure if they were both working front of house, but looked like it. One showed us to tables that had been pulled together so there was only one way in for 4 people. We decided to move the tables a way from the other wall too so it would be easier to get in and out from either end. The wall we pulled away from was a disgusting mess of old spilled drinks. When we sat at the table, we realised they hadn’t been wiped down. It looked like dead skin cells and hair had been shed and left. It was obvious and, I would have assumed tables should be wiped down between guests when being cleared regardless of whether you could actually see physical evidence of dirt. The two of us who were first to arrive (17:32, so not early) looked at each other and could see each was uncomfortable with the thought of “if this is what we see front of house, how bad is it in the kitchen?” We left and diverted the others to Hickory’s Smokehouse where we were received by wonderful hosts and servers… and clean tables.

Had a very good meal last Sunday would recommend to other people good food and prices very reasonable.

Really good food at a reasonable price.

2 young girls serving didn't seem to have alot of experience and there was no mangers around. It wasn't the girls fault they should have had help.

Disappointing, only real positive was that food was served quickly

The vegan chili here was delicous! Really flavoursome and yummy. The staff at the station pilot are extremely lovely. I would recommend this pub for its amazing staff and yummy food. The prices are great as well - I'm excited to go back and try some of its other vegan offerings ☺️

For a major chain pub, it was dirty , uninviting, and staff were rude ,the tables were sticky and the place just looked unloved

Visited on recommendation of a friend. Food was very good, really good fish and chips and quality steak. Service good. But first table was unsteady, and second table was sticky.

Booked today for 8 people , friendly bar staff , however food was awful I think for most of us the worse meal we have ever had . The chicken was over cooked and not edible and the fries were burnt to a crisp with nothing inside them Two of our drink choices weren’t available So overall very poor I have to actually now send texts to family and friends who attended to apologise for the choice of venue Will not attend again Greg

Maybe an unfair review in the sense, we arrived late on a Friday night, were pretty much the only ones there, so difficult to comment on an "atmosphere" staff were nice, service good, didn't eat

Great place for food really enjoyed our meal there staff we're helpful.

Reasonably priced nice food, not to busy

Food wasn’t very good, Mac and cheese was watery and not very cheesy, salted caramel cookie brownie didn’t taste of much and wasn’t very good, the brownie part is weirdly soft and not much flavour and the cookie part also didn’t have much flavour

Just went in for a drink on Sunday lunchtime, very busy ,but the staff who were on duty did a reasonable job. Been again today, it seems as though there is different management. Really lovely hot food, very well presented and served. The only complaints would be a dirty table wish didn't look like it had been cleaned since yesterday and the beer glasses were not very clean. But everything else was lovely.

Amazing couple running the place

Good food at good prices and friendly staff

Not a bad place all things considered. A quick cheap snack is fish and chips from the children's menu. I go for the Monday quiz nights.

I got the ultimate southern fried chicken burger. Was very succulent and tasty, until disaster struck, I thought it was a weird tasting bit of iceberg lettuce, but low and behold it was a piece of plastic (probably from the wrapper of the cheese slice on the burger). When I told someone about this, they just said "sorry about that" and took the plate away. Granted I didn't ask to speak to the manager as I'm not confrontational, however I felt like they handled this situation poorly.

I recently dined at this place, and I must say it was an absolutely fantastic experience. The service was impeccable, with attentive staff catering to our every need. The food surpassed all expectations, with each dish being an extraordinary culinary delight. I highly recommend this establishment for anyone seeking a memorable dining experience. Five stars all the way!

Sad to say we did not enjoy the slow service or our just warm Beef Lasagne :0(. They did offer to replace the wilted brown edged salad but we declined and quickly ate, for us, our poorly prepared meal....then left. Not being the best at complaining we both decided never to go there again.

On arrival two staff talking behind bar. I had booked a table but told go and find a table. Not very welcoming. Sat down then went to order meal, asked young lady which beer they sold that was not a gassed beer, “don't know” was the reply. Another waitress came to the table put down a tray with cutlery etc not a hello, smile welcome. Did not utter one word. No part did anyone visit to see if the meal was satisfactory or if we needed a further drink, again very poor. On leaving two waitresss passed us no smile,no acknowledgment, no thank you nothing. The general staff atmosphere was much to be desired. Food wise the chips were hard and undercooked. Sorry nothing really to shout about.

There was 12 of us and 1 of the child meals was last to be brought out and was 10mins after all adults had there meals brought out being a child’s order you would think this would be a priority, some of the meals were poor value for money and 2 of the mega mixed grills were very over cooked , it was a very disappointing visit

Clean and served quickly, food quality and value for money not so much we ordered a kids cheeseburger meal £5.50 loads of fries and good size burger the fries were so crispy you couldn’t put on a fork without them breaking, then an adults burger meal just under £12 the burger was the same size as kids but with 2 burgers a bit of lettuce burger sauce and a few pieces of crispy bacon although you wouldn’t know they were on it.same amount of fries as the kids meal which to be fair the kids meal was definitely the better deal,all the burger patties were dry so overall a disappointing visit and not once did anyone come to us during the meal to ask if all was ok.

Was very quiet but staff was very personable and attentive. Whilst busy doing other jobs to keep the communal areas clean and tidy, she delivered great service. Good was good value and good quality. Had lovely warm fire and tv in areas too.

Great service but can the clock on the wall please get updated with correct time otherwise I'll be here all night Thanks M

We ordered the chicken tikka and surf and turf. The chicken tikka was alright but the rump steak looked and tasted as if it had been microwaved. Then I ordered a sticky toffee pudding and nearly gagged when I took a bite. It tasted completely like mold. Needless to say this was my first and last visit.

Excellent quality and service couldn't fault it.

The turkey dinner, meat was cold roasted potatoes were soft and soggy,parsnips were brittle over cooked. The burger meal, the burgers were burnt solid and the pigs in blankets were the same and the chips were brittle like crisps. But the drinks were okay

Wonderful pub x Great private room for any sort of party x Lovely and friendly and great staff x

Last minute booking for 12 people never been before. Food was perfect everyone got what they ordered food was warm and valued for money. Friendly bar staff. Would recommend and Will definitely be back 😊

Tasty food and great service and value for money.

The pub was very clean, the service was quick, the food was excellent.

Had a lovely family night out. Food was spot on, staff were friendly and they catered for young and older members of the family with no quibble.

Wouldn't take a virtual credit card with £75 on

Great evening out with family and friends. Food was excellent and overall a good night. Clean pub and friendly staff

We had pre-booked a table as my company had provide me with a virtual debit card to pay for a Christmas lunch. The member of staff basically advised that you would not take a payment by this means. It's a customer not present transaction and would have required the staff member to key in the card number enter the CVV and taken the numbers from the post code from my company address. It really felt that there was no interest in the customer she suggested that the sacred orchid would take that sort of payment as it was a Marston's pub rather than a tied house. We were also refused at that establishment. Thankfully Greene King knew how to get the payment and we enjoyed a fabulous meal there. Disappointed that a local business is prevented from allow it's staff to party at your establishments

Food came out very quickly not a huge wait. Staff was helpful and efficient and friendly.

The food was so bad we can't remember what we had. We do know that the food was luke warm. The diet pepsi tasted and smelt like industrial toilet cleaner had been used to clean the pipes. Got a different drink and tried to warn the bar staff about the issue but they were not interested and did not listen.

First time visiting but so impressed, very welcoming and so clean. food was fantastic, couldn’t fault any of it, and such good value for money. First class service and will definitely be going again. loved the Father Christmas sleigh with elf!!

Stopped using this place a few years ago as food quality was very low, called in this week, and to our amazement, it's as good as their Cronkinsons Farm place Food was very good , price ok. Serving staff excellent, lady behind the bar a bit surley, As a complete package very good, will be back soon.

Five of us went for a meal on a Sunday afternoon. Bar food/tapas type things ordered and a couple of main meals. All were perfectly adequate. Not outstanding but good for a few friends getting together. Only about £80 for all food and drink. Conveniently located and fairly quiet when we visited.

Wonderful service and great food

Fantastic visit for food and drink. Friendly staff and brilliant atmosphere 10/10 Christmas decs looking great!

Easily booked a lunchtime reservation that morning via Internet. Table reserved when we arrived. Friendly member of front of house staff and decent food. Enjoyed the visit.

wonderful food, really friendly staff. beautiful pub very clean and good for kids. Good selection of drinks

I also liked the atmosphere and the food, everything is a 10, I will come back, everything is very ok and the service including everything

After finally having our food served about 30 minutes after ordering we had to send the server back numerous times due to items being missing. We still didn’t receive some of the items on the return from the server. A portion of fries which came with the chicken burger where rock hard and sure to chip a tooth or two.

Welcoming bar person lovely and warm.on a very cold day. Food was excellent and plentiful. The service was very good, an all round good experience

Took kids to a Halloween party, fantastic set up. Great afternoon.

Friendly staff, nice and clean and the food was great.

An absolutely spotless pub. Very clean, no sticky tables. Lovely food and nice drinks. Enjoyed and will Be going back again soon. Staff were friendly and helpful. Would definitely recommend.