The Ship Inn in Newcastle upon Tyne - Phone Number, Reservations, Reviews

Has potential to be a cracking pub/restaurant only it just seems to be let down by pretentious yuppie staff who’s service seems to only apply to those who’s faces fit.

The worst customer service from the small lady with pink hair. Storms about the place shouting at customers, so aggressive and abrupt. Will never go back because of this individual

Ended our family birthday celebrations by stopping at this place for drinks. Received extremely rude service from one particular staff member when ordering drinks which we commented on as we were extremely surprised by her impolite, unprofessional attitude, especially as paying customers. The staff member then went out of her way to make sarcastic comments when passing our table seemingly to make our visit uncomfortable. When challenged again by the unnecessary comments we were told our business was unwelcome and to leave. Would not return again which is a shame as we visit the area regularly.

Extremely rude bar staff. Poor attitude.

Love the Ship. As a vegan there is no better pub in Newcastle. Sunday lunch is worth waiting for a table for.

Waited along time for food when I asked a member of staff about it she was very off hand... twice.. won't be going back

Great in the sunshine unfortunately a ridiculous queue for the bar

Bar staff are incredibly rude. Service awful. Had 1 drink and left will not return again. Also very expensive.

Would not recommend staff are rude as anything! Will not be back

Would give no stars if i could. Pint was £6.80 which is ridiculous. Pink short haired lady is the rudest person i’ve met in my life with a serious attitude problem, ruins the companies image completely. Won’t come back and highly recommend to avoid

Popped in for an innocent pint with a few friends. Was told we should leave because we were all ‘bumming’ eachother with our laughter. Wouldn’t return - extremely offensive person who works here.

Pretty pub with an all vegan food menu. Pros : Ambience and decor Cons : Poor service, dirty water tank and the food wasn't that great, the fish and chip really isn't worth it. The Nachos were good however.

Had the bottomless brunch here and the service & standard of food & drinks was first class. Will defo visit again

Staff were rude and had awful attitudes (miserable)

The manager of the bar was rude and aggressive .We were a party of 15 people celebrating Pride ,two of the company who were approaching 70 had two plastic glasses which had a third left which they carried from a bar adjacent because they could not finish them . The remainder of the company all purchased drinks from the Ship 13 drinks which were mixtures of pints and spirits .The manageress berated the elderly couple in full view of the large queue and made them drink the drink . People in the queue all commented on how rude she was and that it was unacceptable . We will not be visiting here again and if a bar manager can afford to lose 15 paying customers I probably don't think she will be there much longer.

I have history with this venue. I used to come here as a child. I remember the jukebox and the fun we had here. I was charged £19.50 for a beer and a burger. But the burger was a slab of burned nothingness, chips were decent. Staff seemed full of themselves and kind of angry. I think you should be happy with all the money you’re taking for being one of the few vegan only venues (capitalist) in Newcastle and charging so much for such a simple thing. I would have demanded a refund but the bar staff would probably put me in the burgers.

I was hopeful because the vegan menu sounded lovely. I had the 'pork' and apple roast dinner, the 'pork' had the texture of gritty spam and tasted only of sage, the mashed potato was hard on the top , the roast potatoes were so over cooked that they were essentially crisps accompanied by greens that had clearly been boiled since Christmas. The plate was drowned in gravy. £21 for a mess on a plate with a tiny rose lemonade. Eeeeek and bawk. We went indoors as it started to rain. The bar lady said excuse me on her way past the stool I was sat on, didn't give me time to respond, flounced through the ample space and said "so you're not going to move then?" Would not recommend.

Fantastic pub with great food and chilled vibes

My favourite pub in Newcastle, the staff and owner are wonderful. Food is typically snack food and Detroit style pizzas, but does some great meals as well. Lots of outdoor seating, TV for football, and an absolutely relaxing atmosphere on the quayside.

I've been to the Ship Inn before, but only for a quick drink. The food was absolutely beautiful. I had the Ship V Burger & V Buffalo wings. Soooo good. The staff were lovely and friendly, and the food arrived in good time,, considering it's cooked fresh. Highly recommended.

A pub with a really nice outside seating area. Located in a gentrified area, and had a good crowd. Be aware that the place gets incredibly busy when the weather is good.

Great pub in the cool area of town ! Good place to get a pint after going to the Ouseburn market

Vegan roast executed to an incredibly high standard. Seitan "pork" and trimmings were all delicious. However, striking the balance of being satiated AND having a delicious meal as a vegan it still just missed the mark. I'm not sure when two roast potatoes and three carrots became the norm, but truly a bit more veg on the plate (usually the cheapest component) would elevate this to perfection. This being said, it's still by the far the most superior vegan roast I've had in the area, and the beers and service were also exceptional.

During the peak time I could not say that the service is ok

Nice sunny afternoon drinking spot

Had a couple of beers in this place before a gig just over the road at the Cluny. Had 5 real ales in cask which was a brilliant find. Nice looking pub with lots of outside seating and the food looked excellent (must come back and try it out). Ouseburn is becoming a more appealing day out every time I come.

I do like the location of this pub and the beer garden is fab on a sunny day. Best chips I've had in a long time too

There is not a large selection of food on the menu. Was unable to get a cup of tea with normal milk. Nachos cheese was disappointing. Not a larger selection of draught beer, as two were finished.

A nice venue, good food, ruined by the most impolite service. The staff member had the most dreadful attitude problem.

waitress gave my food to the wrong person and then was awful when i went up and said something about it, not very good service at all

Ordered food waited 40 min for chips,potato skins and nachos......nachos 12 quid for sharing what a liberty when they came and tge potato skins had a hair on which the waitress was just going to take off then she took them away.....and we waited yet again

Visited specifically for the vegan food. Pub was quite busy and had a good atmosphere. I had the vegan fish, chips and mushy peas, the tofu fish portion was quite small but good quality and very fishy tasting, mushy peas were terrible as cold, dry and crumbly which was such a shame as flavour was decent, chips were nice enough. Had the sticky toffees pudding & ice cream for dessert, it was very tasty just let down by the fact the sticky toffee pudding was barely luke warm. I would go back for food if I was in the area but wouldn’t travel specifically to eat there again.

Cracking sunny afternoon out down the Ouseburn at this class pub!! Vegan food was awesome! Mixed crowd.. great atmosphere. Deffo going back!

Really nice pub. Great outdoor space including seating around a fire pit. Inside is warm and cozy and the staff are friendly. The food is all non meat and was really good - pictures of burger and “chicken” burger. Male bathroom stall has no lock on it. A great little pub.

This must be one of, if not the best, pub in which to have vegetarian and vegan meals

Horrible service, but it wasn't the waitress fault, just one girl for a full restaurant. Big sign of Pizza outside, but oven not working. You have to qué for your food for around 10 mins and then the food took more than one full hour. And was totally average.

Exceptional sushi restaurant with fresh and flavourful offerings. The sashimi is outstanding.

I didn’t have the food but the pub its self was really really good. Come to think of it I’m not sure they did food. There was a nice dog roaming around, the waitress was lovely and the decor was brilliant. They made me nice coffee and I couldn’t have been happier or made more welcome. The non alcohol was very nice and there was a good selection of beer.

Nice place. Not crowded. Silent n quiet.. i luv the place.

This is a "pint" of Moretti, served in a dirty Old Mout glass. Get a 3 star for food as I never ate here and can't judge fairly. I can judge drinks though as I've been in here a few times and every time it's been disappointing to say the least. Service is dreadful, but anyone who knows this place knows that.

Unfortunately, the food was disappointing. I had a vegan burger, but to be honest the best thing about the meal was the slaw side dish (well done - 10/10 for that!). As a place that specialises in vegan food, I had high hopes that it would be tastier… Awesome that dogs are allowed though!

Went for burger and a beer. On the plus side, dog friendly but the vegan burger was disappointing (almost burnt and tasteless) and the cask ale strangely lacked body like a keg beer pulled through a hand pump.

Horrendous to the point of contemptuous.

Great selection of beers, incredible beer garden for the summer months.

Not family friendly at all. Owner was agressive, abusive and intimidating. Approached a young family with a dog, chased us out of the establishment. We had finished our drinks and the children were finishing their ice creams outside but she was threatening and argumentative when asking us to leave as we had now finished drinks. All 4 children were deeply upset by the experience, days before Christmas. Ouseburn is such a great area for families but this pub needs avoiding, staff need training and I would suggest they work on their empath, communication skills and friendliness. The cherry on top, the lady who approached us was apparently the owner, wow.

First visit here mid afternoon on a weekday. Beer well kept and reasonable choice. Did not try any food as only vegetarian on menu. Atmosphere quiet as only three other customers besides the two of us. Limited parking around this area. More of a "locals" pub and certainly livelier on the weekend.

Food is excellent, I'm not a vegan but I really enjoyed the food and did not miss the meat. Service was a little slow but I think it was a one off as we went just after new year and there was only one person behind the bar.

Afternoon drinks with friends and family. A traditional British pub.

It's a nice place to be I have been before The staff are friendly and good to sit outside

Party of 6, food came in dribs and drabs, all very slow. Sat lunchtime and the tiny kitchen was beyond capacity, food felt very gray and a bit half-assed, avoid, it's Newcastle and you could do so much better. It's seen better days.

Delicious food, never had a bad meal. Lovely friendly staff. Dog friendly, what more could you ask for? 😃

portion size is tiny to the point my food arrived whilst I was in the toilet and I thought my friend had eaten half of mine. There is no non vegan option which we were not told about which is disgusting. wont be going back.

This place is excellent for people who are vegan, also for people who are unsure about vegan food but would like to try it. Welcoming atmosphere, all age groups gather here...it's that kind of place.

Great vegan food and lovely location

Decent pub. Only does vegan food but the Sunday lunch was propa 🤌

Good food & local beers, great to have full veggie & vegan choices (not all "meat") in a traditional pub setting. Staff helpful. Atmospheric even on a quiet Thursday lunch. Fantastic setting, made a very good stop on a circular walk back to town.

The waitress could have been more unrespecful and cero polite. She was dead busy and we were queuing and people were jumping the queue to the point where we had to intervene to tell her that we were going first and her reaction was so unprofessional. She started saying that she is the only one serving and that we had to wait and she. Was sarcastic when we said it wasn't against her but the Queue. Her answer was : of course its not to do with me of course. We felt humiliated and that's not unacceptable the embarrassment we had to go through. Please hire better people.

Came in for food on a Sunday too try the Sunday roasts. Atmosphere was great decorated really nicely with good music playing. Staff were kind and friendly. Only negative was the food wasn’t good and tasted really peppery which was disappointing. Would come back and try something different but it seemed that a lot of tables left there food also

A fantastic pub, excellent vegan food and beer. Great for everyone, vegan and non-vegan alike! A reall asset in Newcastle's food scene.

Overall poor. Staff weren’t very interactive with customers and seemed very laboured to wanting to serve. Toilets were dirty and didn’t have a lock on the cubicle door. The food was poor portion size and also tasteless. Will not go back or recommend to anyone. However, it is a shame as the location is perfect for a pub of good quality but did not get that today.

Only good thing about this place is the beer garden. Overpriced drinks (£10.80 for a neck oil and a coke?!) and I’ll agree with other reviews, the staff aren’t that welcoming.

Would love to mark this higher, however after visiting on Saturday and experiencing the customer service of the heavily tattooed blonde I would rather drink on Byker High Street. Whether you like questions around allergy info or not, you should try to remember what little customer service skills you may have (much like the blue haired server who was ying to your yang). Stay away if you see a tattooed blonde behind the bar. As bitter as anything on the pumps that day.

Overpriced and understaffed. Please do not visit. It's £6.90 for a pint of cider. I can get two pints in town for £6.60. Only gets 1 star for the music.

Love this pub, good range and lovely staff.

nice location and staff, but the food portions were tiny, the chips were tasty all five of them. seriously dissapointed

Vegan food and great selection of beers and everything else. Some great DJ events on a weekend especially. Lots of outside seating especially welcome when the sun's got her her on. Sunday dinner to die for and the rest of the menu is wonderful too; in my humble but well versed opinion, they serve the best salt and chilli chips in the known universe, but I'd love to hear if anyone knows better. I'd like to recommend one main dish in particular but I can't because they're all so good. Recently expanded menu now includes Detroit-style pizza. The staff are friendly and do a great job keeping the place moving.

Nice coffee... Nice spot... But the bar staff are the most miserable I have come across in a long time... Our Sunday afternoon drinks will now be at the Tyne bar.

Warm beer and flat Prosecco served in a dirty glass … won’t be back!

I’ll start by saying we went on a sunny evening and it was nice to sit outside and enjoy the atmosphere. Now, we didn’t know this was a vegan restaurant and missed the “small print” so I was pretty disappointed with my “chicken” burger. I don’t know if they were trying to be “funny” or deliberately misleading with their menu but I don’t think it’s very obvious, see photo.

I’ve visited the pub many times, I’ve supported it, recommending it for vegan meals. I was aware of past bad reviews, but continued to visit because the food is pretty good. But today, I visited with the dog, meeting a couple of friends. While at the bar,I said to my dog ‘quiet girl’ (she wanted a treat). I was served,then the bar person told me that she didn’t like what I’d said to the other bar person (who wasn’t actually serving me). I explained that I was talking to the dog and was told that people are often disrespectful to staff. I responded, saying that I understood because I work in a bar. They acknowledged this, but didn’t offer an apology. On leaving, feeling unhappy about this, I approached the bar to say I wasn’t happy about the way I’d been spoken to. I also mentioned that a beggar was bothering people outside, but they said they knew him and it was ok. It wasn’t ok for our group to, apparently, other customers. I once more said that I’d spoken to my dog (and that I mostly call her ‘girl’ (because she’s a girl). The owner then approached and asked me to leave. Well, I was leaving anyway, so that wasn’t a problem. As many people have already said, she was pretty rude. The staff weren’t very customer focused, hence my need to raise my discontent. I run a bar, I make sure we give great customer service. I couldn’t see this sort of thing happening in our bar. I don’t like giving bad reviews, but the staff weren’t bothered when I repeatedly pointed out that I was talking to my dog, not the bar person. The dog’s also pretty well known in Newcastle bars; unfortunately, she won’t be visiting this one again.

Did an afternoon of drinks in the sun here - great patio for day drinks in the sun for sure. Didn't have a full meal myself but tasted some of the nachos which were pretty good and I believe completely vegan!

Nice enough pub with good outdoor seating. Loses marks because the people who run the pub and work the bar are among the most miserable I've ever met. They're downright hostile. This has been consistent across many visits

Gorgeous vegan Sunday dinner. I would eat here every day if I could. Best vegan gravy I have ever had 🥰

£6.70 for a bang average pint of Neck Oil? Nah, absolute hipster heaven but for normal people. Bars near by have a lovely vibe with decent brews for reasonable prices,these are just gouging

Absolutely fantastic pub! Great vibe in a fantastic location. Dog friendly and the food is banging!!!

Cracking boozer in a top spot. All variety of ales and large plates of pub nosh served by amiable staff in a stylish setting. Very popular for a reason.

This place is ruined by the woman that owns it. We watched in disbelief as she swore and abused some men that put a log on the burner. I think she was drunk or more likely on drugs as normal people don't act that way. Not a place to take the family. There are quite a number of reviews saying the same thing. She shouldn't have a licence.

My burger was horrible. One of those cheap frozen burgers in a floppy bun. My wife's meal had a big hair in it. I complained and the owner came over in a rage saying we were barred. Not sure if it was a he or...

Six of us retired professional gentlemen hit upon this quaint log fire pub after spending time looking around The Biscuit Factory art gallery. We were served by a really friendly, super intelligent young Polish girl. In between serving the odd customer who sat inside, she...

It would be a 5* if they served food.

Nice vegan food and good selection of beers

Popped in for a couple of pints whilst walking the dog. Dog friendly pub with good vibes. Good range of ales and beers. Cracking log burner makes it nice and toasty. Oh and FRIENDLY staff. Cheers

Dog friendly nice locals good location. Awesome staff

Lovely pub in our favourite part of Newcastle. Visited on a busy Friday evening but experience spoilt by ridiculous waiting time for simple food order: over 40 minutes for two portions of Mac and Cheese and a portion of chips! Worse too by food waitress,...

I have just been to the Ship at 11.30am, to have a drink and wait for the gallery i was visiting to open at 12. I passed a member of staff at the doorway and we exchanged hello's. I went to the toilets and within...

Compact place, good selection of drinks but menu is vegan if you are visiting for food. Large outdoor seating area.

Called in for a drink asked for a pint when I received it noticed it was cloudy which barmaid said was because it was unfiltered which is fine by me. I had a couple of mouthfuls and I thought it was 'off' asked for it...

This place has a great vegetarian and vegan menu. The food is fantastic.

Ordered off the main menu qnd the food was superb, went with family and we all enjoyed the food. Price is great too. Friendly staff and nice place to relax outside in there garden area.

Great location and nice little outside area but food took 45 minutes to be served. A lot of plain white rice with no sauce, and no condiments brought to table. Desert was nice but took 25 minutes to be served despite just being a heated...

Considering where the place is located... The beer prices are sky high so be warned... Some of the same beers are on average a third cheaper... Pint prices £7 an upwards

Good selection of beers and very good food.

Great place for vegans (and those who don't want meat) and nice selection of beers. Lovely location and outdoor seating

Popped in for a drink after a walk along the quayside, ordered 2 pints of cider it was as flat as a pancake and expensive, the barman tipped the cider into another glass then tipped back into original glass only for it to go flat...

Grate food , service and atmosphere

Unplanned I dropped in for some lunch. Wasn’t aware it was a vegan only menu as many of the dishes have their meat names, and only a small reference at the bottom of the menu saying ‘no animal products’ or words to that effect. The...

The owner has anger management issues and was visibly shaking when approaching our table. I see from other reviews I am not the only one at the receiving end of their abuse. Customer facing roles require a level of tolerance especially in the pub trade...

Verbally abused, threatened with violence and told to "f##k off I'll do what I want!" My crime? Putting up the sunshade on the hottest day of the year. No wind, no obvious reason not to - just wanted relief from the sun. Watch out for...

Approaching the ship inn, it looked a delight sat outside. However this took a sharp turn when the pint of Heineken ordered looked like it had been sat in the sun for 4 hours and the pint of inches ordered looked like milk. Complained about...

We went today for lunch with my family coming from Edinburgh and we were waiting for our dishes over 1.5 hours!!! Nobody gave us any explanation, discount or even apologies for this ridiculous delay. They might let us know when we arrived about the waiting...