The Rum Kitchen in Brighton and Hove

Staff was unfriendly and messed up our food order. Except the main waiter guy who was very polite and looked after us when we arrived. Food was delayed by 50mins-1 hour, and food orders were totally messed up! People at our table who arrived 15 mins ago, got their food delivered to the table, while we arrived 1 hour before that, and got our food last at the table! Food was tasteless, had no spice on the roast chicken. Our pre-paid deposit was not deducted from our bill, as promised and we had to chase it for 1 week every day after we left the restaurant, when eventually they returned it. Ordered a mocktail, but it came out with alcohol. They told me that I would get 2for1 as per their 'sale' before I ordered my drink, but after it came out, was only 1 drink and they said it's not included in the sale. The music was so loud that we could not hear the people sitting across from us at the same table, which was really disappointing. We had pre-paid a deposit of £20 which they said would be deducted from our bill. The waitress at the till has claimed it's been deducted already from our bill. It wasn't! They asked us to make full payment and kept our "refundable" deposit on top! Told us they will arrange with their Head Office to process a refund back to us. We have chased them for 1 week after we left calling nearly every day, being told different things all the time, the money did not come still! In our frustration we threatened to contact their Head Office for their lack of assistance, which resulted in getting the refund within 24 hours! I ordered a non-alcoholic cocktail, came with alcohol. They replaced it, thankfully.

Amazing staff. The lovely lady fills up ur box and even added a few pieces of curry goat to our jerk chicken. Food inlets in ur mouth incredible flavour and quality

Food is amazing, but the portions are miserable. Please be more generous!

I had booked a romantic lunch. But our experience went from bad to the ridiculous very quickly! We weren't ready to order just a couple of minutes after sitting, and so our orders weren't then taken for another 20 minutes. When we realised we'd been sitting there for over an hour, and nobody had even come to let us know why, my partner went to try to find someone to speak to. With still no one available he headed to the kitchen, where he was told that a chef had walked out so they weren't sure how long our meal would be. The waitress finally came to the table and offered her apologies claiming they had just completed a big rush, which simply wasn't true - a table that had arrived after us were already on their main dishes! Her manager came out afterwards and reassured us that our meal would be ten minutes and offered her apologies. Placated, we relaxed and waited. When our starters arrived, one of two of our starters was barely warm, so we called the waitress again. We were told we wouldn't be billed for our starter, and agreed to wait for our main course rather than wait again for our starters. Again we relaxed. Five minutes later, (what we later discovered was the manager), a man came near our table and just stood looking at us. My partner asked if he was the manager and he finally spoke. One would expect a listen to our experience, and to then make amends for the poor service. But it quickly clear that he had no intension of listening but accused us of being "unprofessional"!!! For entering the kitchen. He then implied that if we didn't leave he would call the police! We were horrified that he had taken such an aggressive stance with us! He completely ruined the good work that the waitresses had achieved in trying to resolve the problem. We walked out. What a shambles! We're still scratching our heads trying to figure out what on earth he was thinking! I've been coming to Food for Friends for many years. I will not be returning.

Found this gem last year just as it opened up, so it was first on my list when I came back this year however the bar that was is now a Mexican restaurant so you can’t get a look in for some nice afternoon drinks with a sea view - I did manage to get a table at the bar but the cocktail menu was slim and the presentation wasn’t what I experienced when I first discovered this place! Totally gutted but understand the business opportunity and the food did look amazing still worth a visit