The Rum Kitchen in Brighton and Hove

Staff was unfriendly and messed up our food order. Except the main waiter guy who was very polite and looked after us when we arrived. Food was delayed by 50mins-1 hour, and food orders were totally messed up! People at our table who arrived 15 mins ago, got their food delivered to the table, while we arrived 1 hour before that, and got our food last at the table! Food was tasteless, had no spice on the roast chicken. Our pre-paid deposit was not deducted from our bill, as promised and we had to chase it for 1 week every day after we left the restaurant, when eventually they returned it. Ordered a mocktail, but it came out with alcohol. They told me that I would get 2for1 as per their 'sale' before I ordered my drink, but after it came out, was only 1 drink and they said it's not included in the sale. The music was so loud that we could not hear the people sitting across from us at the same table, which was really disappointing. We had pre-paid a deposit of £20 which they said would be deducted from our bill. The waitress at the till has claimed it's been deducted already from our bill. It wasn't! They asked us to make full payment and kept our "refundable" deposit on top! Told us they will arrange with their Head Office to process a refund back to us. We have chased them for 1 week after we left calling nearly every day, being told different things all the time, the money did not come still! In our frustration we threatened to contact their Head Office for their lack of assistance, which resulted in getting the refund within 24 hours! I ordered a non-alcoholic cocktail, came with alcohol. They replaced it, thankfully.

Uber come orden desde Cravinn, Brighton, frente al mar - Sábado 26 / 10 / 24 Pedido jollof y plátanos - jollof entregado pero no acompañado de ningún plátano! El arroz tenía que cocinarse durante uno o dos minutos más, no estaba lo suficientemente cocido. Pedido colas de buey - vino bastante pequeño por £ 15! Estaba en una salsa pequeña, que yo solo era aceite y sal. ¡Insalubre! La carne estaba dura. Patty con carne de res no era mucho para escribir en casa. Tiró la comida - desperdicio de £ 30 - se fue a la cama con el estómago vacío. ¡No feliz!

Food is amazing, but the portions are miserable. Please be more generous!

Absolutely delicious, and beautifully presentd. Good choice of wine by the glass too.

Found this gem last year just as it opened up, so it was first on my list when I came back this year however the bar that was is now a Mexican restaurant so you can’t get a look in for some nice afternoon drinks with a sea view - I did manage to get a table at the bar but the cocktail menu was slim and the presentation wasn’t what I experienced when I first discovered this place! Totally gutted but understand the business opportunity and the food did look amazing still worth a visit