The Royal Oak in Wirral

Terrible delay today, we were there for 4 and a half hours for Christmas Dinner, no drinks came out and we waited over an hour for each serving. Last year was OK, but they need to pull their socks up on Christmas day, we were starving

Excellent Christmas dinner thanks to all concerned food excellent service fab brilliant

Stayed there, room comfortable, WiFi not working for my firestick so had to use mobile phone hotspot. Staff friendly, food good even though I got overcharged when I used the App

Just had breakfast with Santa and what a terrible experience that was! They let you book from 9am for the first slot (which we had) and then don’t tell you that Santa doesn’t turn up until 10. Following this Santa is just doing his own thing instead of going in the order of bookings so it took us 3hrs for him to see us!!! On top of that food was cold and the manager had a terrible attitude. Only saving grace was 1 female member of staff who was a delight.

Haven't actually stayed as live local but had meals and they have always been very good

Good clean pub staff are brilliant Free soft play area and is accessible to all Parking is free and there is plenty of parking

Table booked 7 pm for 3 people in my group for meal, had to wait 20 minutes in queue as only one person taking orders for meals and drinks , bar staff dead slow stop. Couldn’t fault waitresses they were zooming in and out of kitchen as I was waiting in queue. A group of 4 men in front of me decided to leave and go to the Bromborough pub down the road because waiting for a pint was horrendous. Meal was fine but management need to get staffing on bar sorted out. While the rest of my party were waiting for me to return with drinks it gave them plenty of time to look around. Place is quite dirty, windows are filthy, giant cobwebs in corners, mirrors dirty, general feeling of neglect. Also visited toilets they need repairs, no toilet paper and generally dirty. Management get your act together.

A long wait to be served Wrong wine poured and I have receipt Toilets shocking very dirty No table check on meal we ordered However the food was lovely but hair in batter of fish I wasn’t going up to bar as big queues If table check had been done I would of said about it We also had to clear our table to sit Staff however lovely

Adene and Meg were brilliant they couldn’t do enough for me my fiancé and baby. Full of smiles and joy.

Great 👍 love breakfast on Sundays

Very nice lunch ,helpful staff nice atmosphere,

Wonderful tasty Sunday Roast. Served hot and served by cheerful staff. Always go here. Great value for money. Leave full and satisfied.

Staff are friendly and efficient. Good is excellent value for money. I brought my family for breakfast the next morning.

Love it here great food prices and staff

Fantastic hotel !! Wonderful helpful staff cannot praise them enough. Great food and good quiz night on a Thursday will use again and again !!

Don't waste your time going here for breakfast. Toast burnt black, no coffee, replaced hash browns with chips and horrible sausages. Waste of time and money

The Royal Oak was in an ideal location for my work trip. The staff in the evening and in the morning were excellent. Adene in particular was brilliant at breakfast, she made everyone comfortable, checked in and even reminded guests of a change of breakfast times over the weekend. Would 100% reccomend.

Staff are an asset to the Royal oak .food is exellent, the hotel section could do with a lick of paint as it looks dated ,the room is was in ,the bathroom extractor fan had the cover missing ,the bed was super comfy ,i had a good nights sleep , i was there for one night and will book again

Food was amazing , staff lovely

VERY long wait to be served at the bar - only 1 member of staff on. One person queuing asked a waitress if there was anyone else could help serve but she just looked rather dumbfounded and walked off. Most tables weren't cleared away for the next guests, which made it hard to find a clean table. Not the best Hungry Horse I've been to.

Popped in for breakfast this morning, food was great and staff even better. The self serve coffee station is great! I can’t get enough. Will definitely be back soon

Had to sit on the fence as to where rooms are concerned as we did not stay here, we had our tea here. our tea came out quick and hot, which was more than welcome as we were starving hungry. Service received with smiles. Parking available. Kids welcome and had a mini kids corner

Myself and my wife have just returned from a weekend visit to Liverpool when we arrived at the royal oak to check in we was greeted by hayley at reception with a warm welcome and a smile hayley could not have been more helpful while we where staying.Another great member of staff from the bar and restaurant was Andrew the team leader who also made our stay really great and all the team of the royal oak we are very much looking forward to returning on our next vist to Liverpool.

The staff were absolutely brilliant. Friendly helpful and just lovely people. Rooms were not great but could have been worse .

I will give service 5:5 as after complaining about the potatoes, chewy and inedible warmed in microwave, we ordered two roasts today and I have to say I experienced the worst roast potatoes I have ever had, if anyone has ever tried to put roasties in the microwave after cooked is never going to be a nice experience, even though they did bring a new bowl after complaining they were worse than previous ones,,very inexperienced sorry but it’s a zero mark on food for that reason, all potatoes left on table, even though staff tried. Jeez who is in the kitchen a load of kids running amock

We came to the royal oak for my daughters 6th birthday meal and Kelly Bradley was running the food and she is an outstanding member of staff who goes above and beyond she is amazing and needs more recognition in her work x

Just called in for a pint after our walk. It's a great pub with a good choice of beers and wines. Staff were very quick to serve us and prices were very reasonable. I had a quick read of the menu and there's quite a big selection of meals and prices seem very good value. Will have to call back and try it out.

Called in for food today,can safely say I won't be calling back in a hurry. The food was tepid and overly greasey.

Great service from Taylor, food was reasonably priced and quick.

Just got back from what was supposed to be a quick meal on the way home. The food is very good, but the service is awful. The mains arrived about 25 minutes after ordering, which is reasonable. However the desserts didn't show up, despite someone clearing the plates from our table. After around 30 minutes we asked somebody to check on the desserts. He didn't come back. Neither did the second person we asked after another half an hour. After about another 15 minutes they turned up. No apology or acknowledgement of them having taken so long. I'd like to say this was a one off, but sadly it isn't. We had exactly the same experience the last time we came here, earlier this year. At least on that occasion, it was a Friday evening, and they were very busy. This time it was a Thursday at 7pm and they weren't at all busy. We won't be returning

Food was excellent as usually. Fast and prompt service.

== Good quality for money == Stayed one night b&b (business trip). No luxury, no frills, basic hotel, but COSY and WARM. Would definitely return!

Fab service and the staff were lovely.

Went for family meal great service, food was lovely , came quick no waiting around , and good play area for children , deserts where yummy

Getting served is a joke bar area never manned even tills don't work in bar area no wonder it's always empty

Dog friendly for those with long legs

Love this place, great food and the staff are great

We recently visited this restaurant with the family, and it was a great experience! First off, it's very kid-friendly, which was a big plus for us. The kids' menu had a good variety to choose from, so everyone found something they liked with nice play area indoors and outdoor. The service was at a reasonable speed— we didn't have to wait too long for our food, even with a fairly large group. The staff were super friendly and accommodating, making sure our group was comfortable. They handle large parties really well, so it’s definitely a good spot for birthdays or family gatherings. Plus, they offer a Blue Light discount, which is a nice touch! As for the food, I highly recommend the Crown Burger – juicy and cooked just right. Their chicken wings and strips were also a hit with our table, crispy and flavorful. And don’t forget the drinks; they have an impressive selection, both for the adults and the kids. Overall, we had a fantastic time, and we’ll definitely be back!

Only thing was I found dead fleas on my chips.

We reserved a table for 16 people for a family occasion. The team were very accommodating and we had the area at the back of the restaurant. The food was beautiful and hot. The chicken skewers were exceptionally tasty and cooked perfectly. There the food came out quickly despite being a large party. The staff were all friendly and very helpful. The kids play area was also great entertainment for the kids of the group. Would highly recommend and we will be back again! Thank you.

I call in here every week for the quiz and occasionally at the weekend for a breakfast. I called in today for a breakfast and it was pretty busy. The service was still great and the staff are very helpful and polite and professional. A special mention for Kelly who always gives you great service with a smile even if she is rushing around with the orders and never forgets to come back and ask if everything is ok with your meal. Excellent value for money. Keep up the good work !

Visited on Tuesday food was good as always. Sam on the bar was very helpful in sorting out a table for us. Holly I think her name was she was really friendly.

Terrible service, waitress had a real bad attitude, had to wait over an hour and a half for food, 30 mins for drinks, asked for medium rare steak and got more than well done steak, place wasn't even that busy, booked a table and when we arrived it was already given to someone else, don't know how this place calls itself a restaurant

Arrived with my family and found a table large enough for all 7 of us. Took nearly 15 minutes to get a drink because the staff were so slow. The table we sat at still had dirty glasses and dirty cutlery from previous guests, a staff member came and took one glass and never returned to collect the other glasses or cutlery. No one came to wipe the table which was absolutely filthy and had tonnes of flies landing on bits of food left on the table.The menus were so grubby they were sticky and covered in dried sauce. We didn't stay long enough to order food.

Been here a couple of times & the fish & chips were good .changed are selection this one time to steak,nothing like the picture,&my partner wanted well done,nearly broke his teeth as it wasn't well done.no peas & 2 eggs?returned his meal & thy gave him another steak which was even worse.will not be returning to this place in the near future.

We were a large party and received a friendly welcome. Staff were helpful and patient as we ordered our meals. The food, all three courses, was perfectly cooked and well presented. Portion sizes were generous and good value. The Royal Oak was a relaxed and child welcoming venue for our get together. Thank you to all the staff for contributing to a memorable evening.

Lovely food ,served quickly n enjoyed it would deffo go again .

Shocking, the food I ordered looked nothing like the picture, and there was bits of the food missing, this is not the first time I've had a bad meal at this place, never eat there again.

Great place with all facilities

Food was hot and value for money as some offers on during the week, not long to wait for food after ordering. can very noisy when its busy. if going at busy times, it's best to book ahead.

Friendly Staff ,really nice food..didn't have to wait too long for our food .However the Mens toilets were not well maintained! With mess on the seats.only thing that let the pub down! Would definitely recommend tho for food,service and its amenities for kids .

We have stayed here a few times now as we are working in the area. The rooms are very clean and spacious. The food is a good standard. A nember called Adene was very happy to cater to our individual requests at breakfast. She is a credit to this establishment. Definitely staying here again 👍👍👍

Andrew was a legend with the 2 pint pitchers!

I've been here a few times recently, for both food and drinks, and it's always been great service with great food and drinks. The new menu is really good and has some great deals for every day of the week. All the staff are very warm and welcoming, especially Sarah who helped out a lot every time.

Could do with more selection on menu

Well where do I start. Checked in on a 1 night stay. 1st impressions was 1 of a dated interior at reception with good reception staff. Got to my room and was instantly treated with a damp musky smell which was very unpleasant. Then had a look about the room to find damp in the corner of the main room, very dated dirty mouldy bathroom,tiles and grout. Electrical equipment well overdue for pat testing and didnt even work although is still wired to working switch outside bathroom. Human hair on and around the wc. Tv remote that won't turn off unless you turn off at the plug. Went into the pub for an evening meal. Overall the food recieved was ok. However what was on the menu wasn't what we received. My wife's meal should of come with chips and onion rings but came with a limp side salad and dry jacket potato. The steak that should of been 8oz (uncooked) was nowhere near it and the chicken was very watery and tasteless. The waiting staff quite unprofessional. Left tables with dirty dishes for at least 30 mins after customers had left (maybe longer). When the labels were cleared and wiped the table still had food on it, menu on the floor and chairs still all over the place and not pushed in. The bar staff that brought our drinks just dumped the drinks on the table and ran without saying a word. The whole property needs better cleaning staff with mass cobwebs above windows. I think that about sums up my experience which was a poor one if I'm honest. Very disappointed with this branch of a usually good chain

Visited this pub with family for evening meal. The food was good and service and hospitality was excellent. Would visit again.

first time here for a while, the food was great value, very tasty. Definitely one of the best Green kings on the Wirral. There was a server think her name was Adeene who recommended us some lovely dishes and showed my kids where to find the play areas. Great service. Will be back!

We come here a lot as its very local to us usually our visits have been pleasant as there's a play area for the children great prices and good food. But I must say over the last few visits I have found the staff unhelpful and leave you standing when they can clearly see you and they just walk off like your not even there but yesterday topped it we came for my daughters birthday I handed the cake to the bar staff and asked if they could bring it out lady who I spoke to was lovely and said of course do you want us to sing happy birthday so I said yes please and she took my daughters name and she put it in the fridge. We had our food and then I went up and asked for the cake about half 6 I was told they would bring it out soon so I went back to the table half hour passed and the younger children where starting to get tired my friend went and asked again for the cake to be brought out again We was told it would be out soon in mean time we seen them bringing other cakes out with the candles lit. The children started getting bored as we where trying to keep them at the table ready then when my daughter went to the bar to ask for some water they said are you Leah so it was obvious what was going on. Then my son ended up giving the surprise away cos of how long we where sat waiting after 2 hours my friend and her children had to go as her buses are every hour and it was already half 8. In mean time they even brought a staff member a cake out with candles lit and sang happy birthday my son who has additional needs was really starting to get fed up so I asked for 3rd time they brought it out with the candles on but not lit and they lit it at the table then walked off they didn't sing happy birthday as promised we where all very disappointed even when we did try to approach staff they just walked past us like we weren't there. Am not sure we will be visiting again as like I said I feel like it's gone down hill lately due to the staffs attitude towards the customers

So disgraceful. We waited for an hour and fifty minutes for our food and had to ask several times to see if it was coming. No communication. I even asked for a cloth to wipe the table myself. There wasn’t even time to complain as we had a ferry to catch.

Absolutely shocking orderd over an hour ago for my daughters food mine came hers never

The food was definitely not as good as it used to be unfortunately and the staff seem very miserable... Haven't been there for a while and I was surprised that we now have to make our own hot drinks. Got given a cup with hot chocolate powder and told to use the machine. Not a huge issue but both drinks we had were not very warm at all and to be honest it wasn't very nice. My husband ordered the sloppy Joe for breakfast and I can honestly say it didn't look edible. My breakfast was ok but nothing special. Unfortunately I don't think we will be returning.

Lovely food , not stayed here but easy too get too

Great pub. Very big inside with lots of seating areas & tables. Very child friendly with a small soft place inside. Outdoor park also. Two car parks either side of the pub so always plenty to park. Menu option was very wide, plenty to choose from. We opted for the mixed grill and it didn’t disappoint. Very cheap too. Each day of the week will have a special “deal” for example Sundays was any 2 roasts for around £13/£14. (Can’t remember exactly). Would return here again.

Went in for dinner this week, food was very good and plenty if it. Staff were friendly attentive. We go for dinner around once a month, it's always good 👍

Good menu choice. Generous portions and good value for money. Fast service and all staff were very pleasant. Thoroughly recommend.

Hotel looks good but the carpet in my room was filthy dirty with stains everywhere.

Kitchen closed 5 mins earlier then we was told by staff, no willing to help out Aviod

Food was good & very reasonably priced. Breakfast was tasty, either a full breakfast or continental breakfast was on offer with the room. Room are basic but clean and very good for a location base. I really enjoyed my 4 night break away. We ate dinner there twice, and breakfast each morning. Staff were very welcoming & helpful.

Food cold ,and undercooked had to wait over half an hour for food.

We called in for breakfast. We didn't stay there so I can't comment!

Very nice workers, lovely food great deals! Special thanks to libby.

Honestly the place itself is nice and clean what you would expect for the price. Is there was a star I could click for staff it would 100 percent be 5 star!! I'd like to mention hayleigh and gemma They were amazing and saved my day!! I was staying over the night before a wedding and in the morning put my brand new dress on only to find a hole in the bottom of fhe seam on my dress! The team could not have been more amazing and accommodating!! Gemma managed to get a sewing kit from off premises with the correct colour of thread and hayleigh sewed it for me whilst also giving me safety pins incase !! They went way above and beyond their duty!! They absolutely saved my day and my dress held all night! Forever grateful!! These ladies are a credit to the hotel!

The rooms are a little old fashioned but really didn't bother us because it was such a lovely place so quiet the staff were so so lovely we stayed for easy access to the city for Taylor Swift and one of the staff was so chatty and lovely really made us feel so welcome thank you :)

Great food at great prices. Very nice staff.

Adene was absolutely fantastic and went above and beyond for us during our stay. Thank you!

Pleasant place for a drink and a meal. Nice place to celebrate a birthday.

Just went for lunch here and enjoyed it Service is good and staff very friendly would recommend

Just had a beautiful lunch great service and very pleasant staff

Visited yesterday, such a fab place! Welcoming and delicious food 🙂👌 good value for money and the staff are amazing, so friendly and helpful.

It was a beautiful place, good food service, good parking spaces and friendly and courtesious staff.

Had Breakfast this morning which was fine, only thing thing that was an issue was the hot drinks machines where infested with flies bit of a turn off 😕 Staff were great and helpful ☺️

Spur of the moment decision to come here and I'm glad I did, I had the lasagna and salad and my boyfriend had the mini mixed grill ( which was quite big for a mini). Both meals were lovely and filling and the staff were lovely, courteous and helpful. We attended on klopps last football match, so even got to watch the match which was unexpected. Lovely couple of hours spent and would definitely go back again 🙂

A time may come where they operate more than one till, and the queue does not extend to almost out of the door - but it is not this day! Food's nice, although menu definitely lacking in smaller meals.

A nice pub, really friendly staff. Caught lots of lovely sun in the beer garden. Can't comment on the food or hotel area as we only stayed for a couple of drinks but we had a nice time. Its not our usual local (which is also a hungry horse) but we were in the area for a couple of days and thought we'd give it a try. Will definitely be back next time we're here and give the food a try. *Edit* We came back for a breakfast this morning and it was absolutely spot on... especially for the price and 2 for 1

Outstanding service from Kelly - thanks Kelly for consistently good service in the restaurant, very polite and attentive. 👍

Attended for breakfast this morning and ordered scrambled egg on toast with a side of beans. Glad I ordered the beans, as the amount of scrambled egg only covered 1 piece of toast !! I had the same the week before and the difference in quality was noticeable this week. Adene who took our order was nice and friendly, and apologised for the lack of scrambled egg. The portion I did have, was really nice...xx

Was told when ordering kids meal that it enclosed only 1 veg and 1 side when I wanted 1 side 2 veg,but I quickly ordered an extra side and did for it, 99p extra I believe , so that was fine but odd that girl at bar did not suggest i do that. Realised after meals that it should have had a pudding too but apparently because I did not order this at the time, I could not get as part of the meal deal even though its advertised, why could they not have asked this at the time of ordering if they knew it was meant to come with a pudding. Food was nice enough but disappointed with service.

Visited from the tea after doing some shopping. The Food was hot when it arrived just how it should be and really enjoyed what we had. Service was fast and efficient Jow was lovely friendly and bubbly her customer service skills were great

had a lovely meal tonight - waitress Jow is a lovely person! Always so friendly and happy to help! She goes above and beyond and always has a smile on her face. We can’t compliment her enough she’s an asset to the team - an absolute diamond! Thank you Jow x

Came today with my friends for brunch had lovely food pub classic fish and chips and scampi and much peas worth £11.49 for both was served by jow always smiling and makes time for the customers even Adene running round it’s been a pleasant visit and will be be visiting again soon

Had a lovely meal with family , kids enjoyed their soft play frame , was a great warm environment

Came for lunch with my friends and was greated with a smile and my order was taken by a lady called jow she explained what the daily deals were and we had a fussy eater with us and she was back and forth to the kitchen asking questions to the chef god bless her she never once complained the food was top notch and great value for money the other staff were great to running around clearing tables ect will we definitely be back 100%

Lovely tasting breakfast, unlimited coffee very nice , clean relaxing atmosphere , helpful friendly staff x Kelly xx be back soon

Food was lovely and came really quickly. Restaurant has recently been refurbished and looks lovely. Jow was brilliant and so friendly. Will definitely be back.

The plag area should be a book before you come type of thing. It gets hectic and not enough room. The bigger children pretty much take over and it just becomes a nightmare, I'd suggest go school time when the kids are in school. The rest of the pub is pretty quiet but that play area is madness. I feel they should have a member of staff atleast check the age range of children and the amount of children that do use the play area at a time, I'd say the limit should cap at about 7 kids a time, or make it bigger

We got great customer service from Sammy, Sammy checked the we ordered the correct food because we ordered vegetarian and non vegetarian food, Sammy asked if what we ordered was correct she very polite.

Bit chavvy but good honest and reasonably priced food

We had a 2 night stay. A problem occurred and Regan went above and beyond to sort it for us. On our 2nd night, he made sure that everything went smoothly and again went above and beyond. We would recommend the Royal Oak to all. 5*

Amazing kids enjoyed being here food was made to perfection kids play area kept them entertained staff was amazing very talkative and interacted with us and spoke to us nicely except 1 lady who was walking round with face and snarling but can't fault any other staff absolutely amazing place and il be back x