Based on 914 opinions finded in 2 websites
Opinions
Great gig with Hello Felix. Not much space to boogie and couldn't really see the band. Pub could do with a rethink of layout
Dawn . 2025-01-12
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Food doesn't live up to the rest of the basic menu an not that great
Nicole Smith . 2025-01-04
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Went in had a few drinks and entertainment aswell band on
Alan Hayes . 2024-12-24
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Very quiet at 14:30 on a Sunday, nice and clean, staff were friendly.
Google User . 2024-12-15
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Great local and good Landlord!!
Lynn Gregg . 2024-11-09
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Had a really memorable meal here last night with wife and young lad. Service was perfect, there checking in for top up of drinks and food. And the food was perfect, with ribs as starter which just fell off the bone, followed by a beautiful steak cooked to perfection. First time there, didn’t know where to try next so chose the Queens, and we certainly be returning. Well done the Queens
Chris Broster . 2024-11-09
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Food was amazing really fresh staff were very friendly polite the atmosphere was good will definitely recommend to friends and family
Teresa Jones . 2024-11-09
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Food when it eventually came was really good but the 2hr wait was not good especially for the kids? No WiFi is an absolute negative! Trying to book a taxi home with no Internet is astonishing in 2024! Sort this out pls
Sandra Harwood . 2024-10-27
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Come herë as often as I can bring my friends and family always have delicious food and Donner is fab at looking after us .can't wait for my next visit already booked for Christmas week with my clients
Janet Edge . 2024-10-21
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Team are pleasant and friendly Didn't have food but great entertainment
david mccartan . 2024-10-20
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This pub has gone right down the pan, and judging by some of the recent reviews it seems to be a worrying trend, from arriving to leaving we felt rushed and uncomfortable, menu was very limited and desserts not worth bothering with, will not be returning or recommending,we are friends who dine regularly at pubs around the wirral.
Cathy Johnston . 2024-10-17
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Visited with a friend on a Tuesday teatime for a catch up. We both really enjoyed our meals, fish and chips and sausage and mash. Very reasonably priced. Good service. I suspect it would be lively if there was football being shown but it was nice and quiet for us at teatime. I suspect it is going to become our new catch up place.
Jan Hodkinson . 2024-10-14
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Not what it used to be, not allowed to buy starters on there own if you just fancy something to nibble, got to buy a main course, ordered fish abs chips...just awful
Bernard Grannon . 2024-10-13
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A great place for an entertaining evening 👍
Elly Jordan . 2024-09-28
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The worst food I've ever tried to eat. Lovely bar staff gave me a refund and apologised. Chef was standing right next to her, never said a word. Will not return to this pub .
Belinda . 2024-09-18
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Previously gave a 5 star rating, however, booked a table for 6 at 8.00 pm for my Granddaughters birthday. Upon arrival just before 8.00 pm I gave my name and booking details to the staff behind the bar. They said the kitchen was closed and there was no such booking. I gave my phone number when booking, then why did they not phone to give advance notice that they were closing the kitchen early? My Granddaughters birthday, my other three Granddaughters, my wife and my night totally ruined, by a business that does not honour a booking. Book a table at your peril !!!!!!!
Wirralian . 2024-09-01
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Quality food ,very reasonable prices service always good the staff are wonderful and always look after my friends and family whatever the occasion can highly recommend
Janet . 2024-08-19
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The Homemade Scouse was disgusting. It was just Bisto gravy with vegetables and chewy, dry beef. This region prides itself on a good pan of Scouse, but this one was uneatable. Shameful and embarrassing serving that
Mike Byron . 2024-08-08
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Surprised by the quality of the food and the price. Staff friendly and efficient
James Whitelaw . 2024-08-03
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Took my wife and grandson to the Queens Arms,we had a wonderful time,the food was amazing,and the young lady that looked after us was lovely and very friendly
Kenneth Metcalfe . 2024-07-22
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Friday night tea out with our 12 year old grandson - food and service really good - our waitress was excellent. Nice roomy table as requested when booking, glad we chose to eat at 6pm as getting a bit noisy with drinkers at the bar when we left but all in all a pleasant couple of hours.
Debra M . 2024-07-21
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Nice pub, used to be my local till I moved
paul shepherd . 2024-05-18
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Myself, Husband and Daughter went here this morning 23/4/2024 , we all had a full breakfast for the price of £6.99 each.it was absolutely delicious , food was hot and they used quality ingredients , the staff were very friendly and professional . I have been here a few times and the food has never let us down , we usually go for lunch but this was the first time for breakfast I would highly recommend The Queens Arms for Hot and Cold Food 🌟🌟🌟🌟🌟
Elizabeth Holden . 2024-04-23
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An amazing turkey with delicious homemade soup,great service with a lovely pint to start.
John davies . 2024-04-21
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it's not bad, but... there are no (or there are so few that I couldn't find) real ales. It is unthinkable that such a pub would not have traditional English beer. The girls behind the bar are too dressed up, there are nice-looking girles but there is no comfortable atmosphere there
P. . 2024-04-05
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Just had a family meal celebrating Easter Sunday here lovely food, nice and friendly staff and service spot on
Katie Toale . 2024-03-31
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I wasn't very impressed. My food was over done
Christine Hicks . 2024-03-27
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Went here for lunch today with a friend was welcomed by Jo and Donna absolute stunning girls good service food was amazing the girls were always seeing if everything was OK with are food etc I will be definitely back !!
Barry R . 2024-03-08
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Invited friends for a meal having dined there last week. The food was excellent, good value and served by attentive waitresses. A must for a visit if your out and about in Oxton.
Ken Fordham . 2024-03-06
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When today with friends food and service was fantastic 👌 will be going back
Donna Robinson . 2024-03-02
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Lovely fresh food, friendly staff always happy to help
Lou brokenangel . 2024-02-21
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Visited the Queens and wasn't disappointed. The girls on the bar, Jo and Donna couldn't do enough for you. Meal was fresh and tasty. The girls were constantly checking if we needed anything and brought our drinks over without asking. The girls deserved to be recognised as they are a credit (and very pretty!) to the pub and hope the management reads this. Will definitely come back thank you
Greg R . 2024-02-15
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It’s a beautiful traditional pub with very friendly staff and spotlessly clean. We visited lunch time on Valentine’s Day 2024. Expected it to be far more busy than what it was ( but only about 25% full) Despite this had to wait 50 minutes for the meal as the chef had to deal with a delivery and anyone arriving after us was told the had to stop serving food as the chef had to deal with this delivery. It was a cheap meal (2 for £14) but even so, there was absolutely no taste to our meal. And I had a Madras curry. Not a sign of any spices it was more of a gravy. Would I return? No. I would rather spend a bit more) Despite it being a cheap meal, there was no taste. I write this here as at no time was I asked by the server if everything was ok. The young lady was lovely and I would hate her to think it was her fault. Will come back for a drink but not the food. John
John R . 2024-02-14
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Very warm welcome, friendly staff & great atmosphere, our party was extremely happy with the service especially the quality & value of the food, would highly recommend
Sean McGuinness . 2024-02-13
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Great staff, good value, tasty food. Plenty of tv's for big sports occasions.
Peter Whitby . 2024-02-11
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Very Caring Staff. Just had THE most Gorgeous Roast Lamb Dinner. Staff are respectful, especially NETTY! Patient and very happy to be working there. They are all polite and pleasant and seem to enjoy meeting us.
Lorna Heath . 2024-01-28
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Manager arrogant, an spends his time, After hours poring girls wine , Nice food but the management arrogance is unbelievable,
Colin . 2024-01-21
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Good pub to go to can even take our little dog with us 👍
Dave Ainslie . 2024-01-20
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Not bad I guess, pleasant enough but limited availability of stock on the day and it was quiet. I'd go again but not the best pub in the area.
Robbie Matthews . 2024-01-18
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Better for football now. Lights too low over dining tables. Not sufficient room for live bands. Main menu ditched on match nights. Staff very hardworking and efficient.
Peter Murray . 2024-01-12
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We absolutely love it here the staff are so friendly, caring and attentive. Food is gorgeous and a really nice place to be, it's also dog friendly and our Bertie loves it here.
Eileen Allen . 2024-01-07
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The food is beautiful, we were a big table of 10 people so we booked and pre-ordered our food and the table service was spot on, we got our food so quick it was unbelievable, it was hot food and tasted delicious, in a beautiful area and always such lovely atmosphere, the music was an amazing choice as well and all of the staff are so polite and friendly. Highly recommend and will definitely be going back!!
Lauren Dennett . 2024-01-06
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enjoyed a few beers here for a works do , nice place
Gareth Millington . 2023-12-28
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Amazing welcome Amazing service
John Lawson . 2023-12-23
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Had a lovely meal. Service was quite poor. More staff needed. Ladies toilets are filthy. Needs a very good clean. Toilet seat also loose. Cleaners need to pay attention to small wooden ledge (close to the ground) and dirty toilet seat (in between seat and lid needs a good scrub). Wall under hand dryer filthy.
Elaine Clyne . 2023-12-12
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Went last nt Tuesday 5th december, group of 8 ladies. When we got in we were told we hadnt been booked as a Christmas menu -even though we had paid deposits -and nothing was prepared. Chef pulled out all the stops to make sure we did get our xmas meals. Food was superb, chef and bar staff are a credit to the management. Pleasant, helpful couldnt do enough for us.
Chris Gilbert . 2023-12-06
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I'm sharing my total disappointment with this pub. I booked a meal for 14 people earlier last week for the 9th of December at 1pm. I was informed that they had disabled access at the side as 1 person is in a motorised wheelchair which is quite heavy. I stressed how important it was to have disabled access. I informed everyone involved as a couple were coming quite a distance. I Receive a call this afternoon to explain that they have no disabled access or disabled toilets. I've now been left trying to accommodate 14 people for a Christmas lunch. Why would you say you have this when it's clear you don't? I really don't understand this at all. Very disappointed
Gillian Smith . 2023-11-30
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Good food great atmosphere and beautiful a and friendly staff
John Heller . 2023-11-25
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Food options are little bit uninspiring for vegetarians but what there was was very tasty and big portion. The staff were helpful and friendly.
Sue Evans . 2023-10-30
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Went in for dinner with my husband last night and was so happy with the service and beautiful meal we had. Food was outstanding and all home cooked so fresh and hot. We had the best service from lovely girl’s called Jo and Mia. They got us seated helped with recommendations for food and checked everything was ok. First time we’ve been in the queens for years and all I can say is we will definitely becoming more regularly from now on. The standard of food and service you get for the price of the food is excellent. Thanks again and see you soon.
Smelly-Shelley . 2023-10-22
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Lovely food and very friendly staff 😍
Kay Stevenson . 2023-10-17
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Nice place has football on aswell
Ian Jones . 2023-10-11
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Went here for Lunch with my wife yesterday and had a 5-star experience. I am someone who rarely posts reviews, because I think they should be reserved for either substandard or great/fantastic. Most places offer a reasonable experience, which you would expect as standard, hence I have chosen to make an exception here and post a review because it was a much better experience than the average. There were two waiting staff and both could not be more friendly and attentive, but not overbearing. They also checked after each course to make sure we were happy with the food. We had the 3 for two starters of chicken goujons, cola spare ribs and chicken liver pate, all were very delicious. I had the rump steak done medium, and it was perfectly cooked and very tender, with only the scantiest bit of waste fat and now when most restaurants are charging over £20 for the same meal, then £13.95 is great value indeed. My wife had the gammon with egg and pineapple (didn't have to choose). She said this was very good as well. I had the lemon meringue pie with cream, which was really tasty and homemade. When I ordered the dessert, I said I would like coffee but after the pudding. It was the little extra thought that makes all the difference, when the waiter, as he was clearing another table, asked "shall I get your coffee now". I have been in many places, where you have to seek out waiting staff to prompt them to bring something that you have ordered for a later time. If I had gone to one of the more upmarket gastro pubs, and paid another £20/30 I would still have been happy with the meal.
Gerry R . 2023-10-07
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I love going to the queen's great atmosphere fabulous staff and delicious food I recommend to all my family and friends, and the feedback is always really good you get home cooked meals at a very reasonable price and Donner,netty and jo always go the extra mile to make sure we have a great time .I can highly recommend 👌
Trip38046406995 . 2023-10-05
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What a great place to eat! We had lunch at the Queens Arms and I had scouse which was as good as your mother makes it. Loads of meat, fresh roll & butter and red cabbage. So much, I couldn't finish it. Such fantastic value too at 2 meals for £14 during the week. Well done Dave the Chef. Could I also mention Donna & Jo who were so attentive & friendly.
461eve . 2023-10-04
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Absolutely love this place, come here very regular of a lunch time or evening as a support worker and can't express how helpful and welcoming they are especially Donna and Jo. They always go above and beyond. The place is very welcoming with tables always set nicely, very clean and always cater to our needs. Food is amazing and great value for your money too. Parking is over the road and free.
Sarah Scullion . 2023-10-03
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11 of Us Ramblers turned up after our walk around Oxton what a fantastic end to our day the hostesses Joe and Donna made us feel so welcomed they couldn't be more attentive Dave the chef my god what a fabulous meal presentation fantastic taste fantastic meal fantastic would recommend it to anybody they have not seen the Last of Us well done guys
Georgina R . 2023-10-03
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The food was OK the service was horrendous the manager was no were to be seen .arrived at 4.20 and still waiting for our puddings at 6.50 we left without having are puddings and they gave us 20% of the meal with free drinks .we weren't the only ones waiting for our desserts .The manager needs to put more staff on and train them properly. I certainly want be going back
Marianne Ashcroft . 2023-10-01
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We booked our table for 4.15pm, 4.55pm after us asking, waitress took our order 2 mains, 1 sweet ( honeycomb cheesecake) 6pm our main delivered, people around us also complaining how they were all waiting so long, then I was informed no cheesecake after ordering almost 2.5 hours earlier, requested to speak to manager, gone home, no one eligible to take my complaint, just young immature bar staff ( not there fault ) I would never visit this place again, 4pm arrived 7.30pm 😡😡 so many people complaining was unreal to witness
Lorraine C . 2023-10-01
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Nice pub with a nice atmosphere most of the time. Food is delicious here especially for pub food.
J D . 2023-08-14
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Don't go for a Sunday dinner. Very loud football so we left after one drink.
James Browne . 2023-08-13
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I was with my partner and granddaughter Sunday lunch was discussing orderd a drink did not get it you could not cut the chicken rock hard. Staff all over place but seeing the nothing.
N7300FHcatherinem . 2023-07-30
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Had are daughters graduation meal here, quite a few in that night. staff still very efficient an food was great which was served always with a smile
John Hardwick . 2023-07-23
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Had lunch with friends on my birthday, staff were very attentive and efficient especially Jo who is a diamond and needs cloning! I had the rump steak which was delicious and my friends all enjoyed their meals as well.
Paula Royle . 2023-07-23
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Visited the Queens yesterday for a meal with my friend. The refurbishment is lovely. Bar staff great and friendly. Ordered food but was very disappointed. Sweet chili chicken skewers with wedges and side salad. Well it was more like a plate of wedges!! 2 x skewer sticks with like a slither of chicken on them...no chuncks. Side salad was a bit of lettice on the side, nothing else. At £12-95 I thought it was very poor value.
Jacqui Moore . 2023-07-16
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Hadn’t been here before but we dropped by for lunch and had a very warm, friendly welcome. We had their two dishes for £12 menu, I had fish/chips and peas and my wife had ham, egg and chips. Both were very good, nice chunky chips. We also had a beer each. The whole meal came to ~£18 which was great value. Very nice surroundings and Jo was very efficient at taking our order and looking after us. Will definitely visit again.
Odyssey66790204345 . 2023-07-11
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Beautiful food, have been before, will go again when in the area.
Alan Murphy . 2023-07-10
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Roast was terrible not worth £11 small and reminded me of a school dinner
Stuball1987 B . 2023-07-09
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We had a wonderful meal for our friend’s surprise 50th at the weekend. The food was delicious. Very well priced and big portions. Lovely wine and Jo our waitress was BRILLIANT!! Thank you, you really made the night Jo. 5 * Highly recommend
Victoria G . 2023-07-04
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Second visit to this lovely place in a week,both times thoroughly enjoyed ourselves,food was delicious,service is exceptional(especially Donna who went over and above our needs)Thank you Donna. All of the staff are amazing big well done to them all.We werent waiting long to be served either the second time, We will definitely be back.
pauline hellon . 2023-06-30
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Just returned home after having a lovely time at the Queens in Oxton the meals were huge !! and hot....Donna who looked after us all could.nt have been more helpful, pleasant and professional she really went out of her way to make sure we all had an enjoyable meal (even getting a certain food in for one of our party) Would highly recommend the Queens and will definitely be back.Thank you to the rest of the staff too who were all pleasant and friendly. Kind regards from Pauline, Sheila, Kathleen and Pat.
Sheila Wood . 2023-06-30
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Absolutely gorgeous meal vegetable madras huge portion definitely have again lovely service and excellent value I would highly recommend xxx
Sharon Griffiths . 2023-06-29
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Went today with my family for my Dad's birthday. The food was stunning and the service was first class. The lady who looked after us (sorry should have got her name) was just amazing. Thank you.
Sarah Rankin . 2023-06-25
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Went for lunch with my daughter for belated Father's Day..served by a lovely dark haired lady who was very friendly & couldn't do enough for us. Both meals were reasonably quick & great value..the homemade Steak & Ale pie was the best I've had & was too big to finish..even the lady serving said it was her favourite.definitely be back for the food & service.
EFerry2022 . 2023-06-20
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Quiet but friendly good choice of beers etc excellent food staff really helpful. Will be returning
Alan Dennis . 2023-06-09
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Took quite long to receive food once ordered however, it was busy with lunchtime trade
Janice McMinimee . 2023-06-08
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Went from Bad to Horrendous,walked in sat down by server,waited a good 10mins for server to ask uf we want drinks, when she arrived with drinks we asked for menu we then waited another 10mins for them to arrive,when the server brought the menu we was told that there was a trainee chef on and what was on the menu was limited, finally ordered , the girl who took the order her dress was full of what looked like dog hair and was all creased ,when the food arrived to the table only 3 main courses arrived and the 4th person waited 15mins, 2 of us had Malaysian curry it was bland and tasteless , I informed the server that it was tasteless and her answer was,everyone else likes it, we did not eat the curry or rice, the server gave me £10 off the bill but her attitude and the way she dealt with it was priceless, when I went the bar to pay as I was paying cash she wasn't even looking at me she took my money and slapped the change in my hand and walked away, we felt that we didn't get the food or the service we paid for and will not be returning.
Shirley Shakeshaft . 2023-06-01
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We had a lovely meal on Sunday. Just wanted to say thank you to the generous gesture of the management. Thank you .
Carole A . 2023-05-31
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Very nice, haven't been in for years. Very friendly staff and you can bring the dog just not in the restaurant part.
francis peeney . 2023-05-25
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Fab meal on Sunday. Roast dinner superb, fresh and hot. Beautiful chilled bottle of Sauvignoun served in an ice bucket. Great value, 2 courses £16. Staff lovely as well
Kate Allen . 2023-05-24
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OK food, service was a bit delayed but it was busy so it was to be expected
stephen evans . 2023-05-14
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Went for the first time with my sister yesterday and all the staff were so friendly and helpful, the food was amazing for the price honestly so worth it we will definitely be coming back!
Francesca Johnson . 2023-05-10
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Party of 6 of us for a birthday. First bar person walked away and told someone else to serve us. Glad it was lucky we got her. Brilliant service, very polite and nothing to much trouble even though she seemed to be serviing all the tables on a very busy evening. The food was excellent, we couldn't fault it. Excellent value for money. My one criticism is that you can't tip by card. Ridiculous in this age. Lazyness by the management. When I was a barman, we paid tax on assumed tips. I asked my son to bring cash so I could tip. Management, get a grip!!!
Boxer008 . 2023-04-16
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Excellent Sunday lunch, good and friendly service. Football fans were loud watching TV but overall worth recommending.
Paul Snowden . 2023-04-11
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After being presented with very grubby menus, we waited ages for table service. The waiter, when he eventually arrived, was very pleasant and helpful. Our food arrived within minutes so obviously wasn't freshly prepared and made to order, but reheated in a microwave. Not impressed.
Pete and Lizzie Roach . 2023-04-03
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Lovely Lunch - Staff (Donna) very friendly and food all homemade and very reasonably priced
Bernadette “Bernie” Towey . 2023-03-31
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Food was good, staff was good but the night was spoilt by the very loud music.
Margaret Delaney . 2023-03-24
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Nice food although first choice (steak) had run out,
Kirsty McLaren . 2023-03-22
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Nice and bright pub. Friendly staff with carparking . Good food too.
michele hayes . 2023-03-17
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Absolutely awful,came 3 quarters of an hour later,food was tepid,chips were french fries not homecooked,ate here few times,food was lovely,not now I'm afraid to say,not exactly cheap,my lads burger had 2 bottoms and on ion rings that were meant to be on the burger were thrown in a side dish 5 mins later,it was my lads 21st so very disappointing 😒
sharon sharon.murphy340@hotmail.co.uk . 2023-03-13
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Lovley staff, excellent food homemade chips etc
Carol Kidd . 2023-03-06
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Not for me. Food was OK, but bland and overly heated (under salamander, I suspect). Was the general culture of the place that disappointed. Random kids playing hide and seek under our table, staff ignoring it, waiter in need of some deodorant (obviously working hard but not what you want when eating). Had heard good things but very disappointed, won't be back.
Paul Lockhart . 2023-03-05
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A regular place to go with my daughter's to rest and have a meal .friendly staff , nice food at decent prices and attractive decor. Bit over sports centred perhaps ie lots of TV screens with sports games always on but yes the Queen's Arms is definitely worth a visit. SM.
Simon Mc - UK . 2023-03-03
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Great home cooked food with lamb and beef to die for
kirk Harrington . 2023-02-14
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The 1 star is for the staff as they are trying their best here without management guiding them! We came here on the 18th January we booked in advance but we were not informed they had "a trainee chef" we were shown to out table and the poor young lad told us the menu was limited my daughter ordered the fish and chips and I ordered the ham baguette with chips about 30 minuets later they come out and tell me they had no ham!! Bearing in mind i ordered something before the ham baguette but was told o couldnt have that so chose a simple baguette with ham easy right?? Wrong Another 20 minutes later they brought out our food my daughters fish was more like a fish finger with overcooked batter and the mushy peas were in a tiny ramekin that you would put ketchup or mayo in! My baguette came out and we'll I couldn't believe it the baguette was one of them you bake at home yourself but they didn't bake it!! They just cut it open and put cheese on it! ( you couldn't write it) I mean how can you get a cheese baguette so wrong ( even my husband can make a cheese baguette) We sent them back and they then sent out a senior member of staff who gave us free drink and removed the food from our bill! It's a shame this pub has lost its major as it was one of the good ones in the area. I don't think I will be returning anytime soon...
Gailwit69 . 2023-01-25
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Bear with me but we feel we need to post this honest review of our experience on Christmas Day, and since at The Queens Arms Oxton... For this first time ever, we decided to have dinner out for Christmas Day, and the first time ever as a wider family. This was even more important this year as it was the first Christmas since my Husband’s Mum passed away so we wanted to ensure as many of both families were together on what should be a nice day for us all. We have been regular visitors of The Queens over the years, always serving decent food with a good atmosphere. We originally made our booking earlier in the year with plenty of notice for a table of 8 people at 3pm. We were all really looking forward to the afternoon / evening with some good food and company. Everyone arrived at 3pm sharp to an extremely busy pub to be told that there is currently a delay of around 30 mins – which although it was disappointing it gave us chance to have a drink at the bar before we sat at the table so we didn’t mind, especially given how busy and stressed the staff looked when we got there. 30/45 minutes passed and there was still no sign of any tables being cleared or ready in the restaurant area. At one point we could see guests who had finished their meals bringing in bags full of presents from their cars to open at their tables. Fair enough, it’s a family day and nothing to do with the other guests who were trying to enjoy Christmas, but it was very clear from early on that guests weren’t being told to leave their tables after a certain time ready for the next booking(s) once they had finished their meals / drinks – even just encourage guests to move to the bar area so the next sittings can take place. Around 3:45pm (45 minutes after our booking), we asked a man who was collecting glasses whether there was any update as to when our table would be ready, little did we know that he didn’t even work there as he was doing The Queens a favour in helping collect empty glasses (and even he looked stressed). He went and got one of the members of staff who we believe was handling the Christmas bookings. We asked her how soon our table would be ready to which she responded with a shrug of her shoulders ‘I really don’t know and can't tell you when, I can set you up here in the bar if you really want that?!’ – again seemingly very stressed and then walked off. We of course declined as there was nowhere for any of us to sit, including our 3-year-old and my father-in-law who is in his 70’s. We then found out through speaking to other people in the pub who were also as annoyed as us that the pub clearly continued to add more sittings in the run up to xmas, which they clearly couldn’t cope with. We then found out that a table not far from us were waiting almost 3 hours for their food, so started asking again what was going on, after they had told us they were supposed to sit down at 1pm and now it was almost 4pm. After being told when we arrived that they were 30mins behind, we were then told around 5pm that there were actually 6 families in front of us still waiting for a table so it would be at least another 3-4 hours at least before we could even sit down, plus the food wouldn’t be ready for ‘a long time’ even after we sat down. Another family who were behind us (booked in at 3:15) were told four hours at 5pm. Meaning the earliest our family would sit down for Christmas dinner would have been 8/9pm at night – again with a toddler. Eventually, after a very upset member of staff who told us there was nothing they could do as they had horrendous staffing issues with managers having to cook the food in the absence of chefs (on Christmas Day), at this stage, we weren’t only concerned about how long we were having to wait for our table / booking but also the quality of what the food would be like. We had no choice but to leave, with no plan B and of course no food in the house suitable for Christmas dinner. We told the staff member who was increasingly stressed and to be fair all’s she did was apologise but there was nothing that could be done. She was so stressed she burst into tears and we couldn’t believe how badly organised it was, we’ve been to the Queens so many times, the food was great and we really did have high hopes for Christmas dinner, expecting it to be like clockwork. We couldn’t be more wrong. At this stage, we had finally had enough and requested our deposit back and to be reimbursed for the drinks that we wouldn’t have necessarily purchased if it wasn’t for the delays. The member of staff said she would need to go and speak to the manager regarding this. So why was the manager hiding in the kitchen and not facing the angry / disappointed customers regarding the issues and delays? He/she didn’t and wouldn’t come out once and will not contact us since. To be fair, we received our deposit back and money for the drinks we had purchased without a fuss, but I don’t think it was quite understood quite how much our’s and many other families’ entire Christmas Days were completely ruined – and it’s still so upsetting. Whoever organised the Christmas schedule at the pub, made so many of their team and the customers stressed and upset on what’s usually the best day of the year, needs to be aware of this. You got greedy and added too many sittings for your team to cope with, allowed far too many people in the bar who were coming just for drinks, didn’t even have the pre-ordered food prepared and were just completely an embarrassment. After spending an hour calling every pub/restaurant on the Wirral, it was The Armadillo who saved the day and thankfully could offer us a table at 7:30pm for us to at least get something to eat, and it was lovely. After a few days, we contacted the Queens asking what would be done for the families who were affected on Christmas Day. After our own prompting, we were invited back for a meal and drinks as a means of compensation and apology for the issues which we experienced. This was booked in for 4pm yesterday (Sunday 8th Jan), however to our complete surprise we were contacted yesterday morning and told that our booking has been cancelled due to the fact that whatever chef is now working there, was now too ill and the kitchen needed to close. We give up and have told them we will not be returning. What should have been a special family meal has just been nothing but stress from start to finish. We also asked yesterday morning that the manager contact us directly as they have not contacted us what so ever, we’re still waiting and I don’t think that will ever happen. I will say, the member of staff who was in tears on Christmas Day, and who has corresponded with us since has been nothing but apologetic and I won’t name her as she knows who she is. She has been a real help, and has really tried but has explained herself it’s not her doing and I do think she is totally stressed and helpless. This is another reason we’ve been doubting posting anything, but after yesterday there’s just no excusing it. We were in two minds for a while about posting this, let’s face it, compared to the tragic events that happened at The Lighthouse on Christmas Eve, this is absolutely no comparison. But we’re honestly gutted about this and people should be made aware, so please share, we will never eat in this pub again or recommend it to anyone. Bring on next Christmas and let’s hope The Queens decide never to open on Christmas Day again, for the sake of all of us!
Rachel W . 2023-01-09
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Tasty Breakfast. Service was quick and the staff were friendly. Great choice of brunch options at a decent price. Well worth a visit
952freddiel . 2023-01-03
MORE AT TripAdvisor
Not great for me unfortunately. No real ale on offer and the Guinness wasn’t really up to scratch either. Lacked atmosphere. I’m told the food is good so maybe I’ll try another time when I’m designated driver.
John Podd . 2023-01-02
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Went for lunch on a Saturday and were told that half of the menu was unavailable, including all of the a la carte section. The menu wasn’t great as it was, but we decided to stay and picked our meals from the small selection. The...
V4182Zchloess . 2022-12-31
MORE AT TripAdvisor
Booked for Xmas day dinner for nine people. Pre paid deposits and sent list of required meals. Arrived At 3 pm for a 3.15 sitting. At 5.30 we were told we would be sitting in about one hour with food at least 2 hours further...
Tonybyrn . 2022-12-31
MORE AT TripAdvisor
These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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