The Red Lion Goostrey in Cheshire East

This once bright and comfortable airy cafe has now become a dark and dismal place. Automated McDonald style ordering system…not all machines working. Very impersonal, no interaction with staff, who appear to be dashing around trying to deliver orders. Asked a simple question, received a very abrupt answer. Food and drink delivered at different times. When hot drinks served, abruptly asked if we wanted sugar. A waitress collected another customer order from hot food counter, dropped the wrapped side of butter/sauce on the floor, and placed it back on the plate then took to the customer. It seems customer service = Nil Staff overwhelmed with the system So uninviting, used to enjoy lunch at Marks.. but not now.. but there are two Costas on the NEXT site. Think Marks has forgotten part of the attraction at Handforth Dean WAS the M&S cafe.

Why do the management not listen to all the criticism? Do they, like many managers, refuse to believe they can get things wrong? After a stack of critics saying they should cover the food at the entrance, croissants and scones are still left uncovered. Soup and coffee were tepid, queues were long at too many different meal stations with too few staff, a rather expensive piece of coffee and walnut cake had walnut pieces scattered over a buttercream top but not a trace of coffee anywhere. And if you tried to get a coffee at one of the machines, two didn't work (the screen said they needed cleaning/emptying) and two others had no mugs but suddenly, with no buttons being pressed, dispensed what looked like grey water as I stood in front of them. Staff were helpful but one woman at a till suddenly walked away leaving a huge queue at the one remaining till.

It is the most dirty and smelly services I have ever been to. I visited last, 1 year ago and recall it being awful then. I forgot which services that 'terrible services' was until I had the misfortune of visiting once again then the memories came flooding back. The toilets are filthy as is the hygiene of the place throughout. We ordered a costa and the lids smelt like dust. The floors are also filthy. Whilst sitting in the only seating area downstairs we had a group of teenagers cracking open a load of bottles of beer, swearing and just generally being a drunken nuisance. I'm not one to cast judgement but it isn't exactly the sights I want to share over breakfast with my family. To sum it up I would describe this services as a toilet stop in the event that you dont want to end up soiling your car.

I was satisfied until today. A large selection of goods, unfortunately the price on the shelf does not match the price at the checkout. The staff cannot solve the problem and are very rude and arrogant. I won't come here again.