The Pump House in Bristol, City of

Went here for lunch, it's a good location with goog food and service.

A pub that doesn’t let you order drinks at the bar so they can justify a table service charge…should tell you everything you need to know about this place

We had lunch here on a lovely sunny day. Found a table with views of the harbour and some shade. We ordered the three course set menu which seemed good value at £24.50. Our starters of crab and asparagus were delicious followed by a main course of John Dory which was well cooked and tasty. The dessert was lovely but I would have liked a little more pear to make it perfect. There was a good selection of wine which complimented the food and was well chilled which is essential especially on a hot day. Above all the staff were very friendly and attentive and did everything to make our lunch feel like a special occasion. I will definitely be back soon.

This use to be such a lovely pub, with the power restaurant upstairs. They used to to have such lovely staff who knew everything from the menu, or the newst gi around and how to serve it in all sorts Of creative ways. Having moved away, we were be in Bristol and nipped in for old times are. What happened? Rude staff, service charges without service, the longest wait for anything you ask for.

If you are a local, I would recommend supporting one of the other local pubs, better prices, atmosphere, staff, and product. This pub is predominantly for tourists. Would recommend management looking at their front of house system and staffing as it is clearly not working. They need to review all reviews on the establishment and take action.

Arrived with my friend at 5:45pm to be told no food orders until 6pm. Despite our many attempts to flag a waiter down, nobody came to take our order until 7pm at which point we were told food is by reservation only. The waiter ended up taking our order when we said how long we had waited, but a different waiter came back 10 mins later apologising that we could not be served as kitchen is closed. She offered complimentary chips and drinks.

Nice spot for a roast! When you make a reservation it's for a table inside. Definitely take advantage of the outdoor seating when the weather is nice. Roast was solid and there were so many options outside of thr traditional beef, pork and nut! I highly recommend the Ogleshield cauliflower cheese!

Wont serve drinks at the bar, no one taking orders at tables, even once we managed to order drinks they took 15 mins to come. Literally took 30 mins to get a pint. The system doesn’t work, either change it or tell people about the wait so they can find somewhere else to drink.

Slow service and they charge a service charge, despite taking 20 mins to serve 2 drinks.

I know this is plum spot on the docks & has amazing sun terrace/ garden area literally right on waterfront. Food is reasonably priced for location with high end burger & chips less than £16. Drinks are on the more expensive side of price range but I guess you pay for the place. One of the better places dock side. Was quite quiet when we went & this probably took away from the atmosphere as felt staff were looking for us to order more or finish what we had. Hence 3 stars for atmosphere. One of THE best places for sunny drinking in Bristol & we have loads.

Had a great service experience here last night. We stopped by when it was pretty busy. Took a little while for our waitress to take our order, but we weren’t bothered because it was lovely out. When she finally got to us, she was so apologetic and kind, even when we reassured her that we weren’t upset.

The drinks took a very long time to be served. I had forgotten my backpack and called on the way out of the car to see if they had found the backpack. I was rejected on the phone, they said they would call when they found the backpack. After half an hour we returned to the restaurant to see if the backpack was still there. This was still outside on the terrace where we had sat. So we had not been called and they had not checked for us.

Service was a little less than desired, but it was a bank holiday. Food was excellent and beautifully presented.

Fixed price menu is really excellent value, focusing on seasonally available ingredients skillfully cooked and presented. Five of us had dinner and every dish served was enjoyed. We will return soon.

Excellent restaurant, although a little expensive. I particularly recommend in good weather to enjoy the terrace.

This is a lovely pub on the side of the dock. It was a beautiful day so we were sat outside in the sun although the manager offered us to sit inside or under umbrellas. The menu is not extensive but the food is very high quality and for a reasonable price. The drink selection is large including noon or low alcohol options if you drive (they have their own car park). The manager was helpful and quite jolly. It was a pleasure!

Food looks good but if you want drinks in the sun the table service is a bit frustrating.

Este solía ser un pub encantador. Nos quedamos parados en su entrada acordonada durante unos buenos 10-15 minutos y finalmente nos dejamos entrar. Luego esperó otros 15 minutos antes de intentar ir al bar solo para que le dijeran que era solo servicio de mesa. Cuando alguien finalmente vino nos tiraron menús sin hablar. Eventualmente fuimos a buscar a alguien para pedir bebidas y nos explicaron (sin disculpas ni siquiera una sonrisa) que estaban muy ocupados, pero el lugar no estaba ni de lejos lleno. El pedido tardó años en llegar y tuvimos que irnos, así que pedimos que nos lo reembolsaran y finalmente llegó justo cuando estaban organizando el reembolso. El personal se apresuraba, pero nadie buscaba ver si los clientes querían algo. Decepción real.

Lovely spot on the waterfront. Table service was excellent and staff were lovely

Nice pub lots of outside seats overlooking river. Table service. Car park

2 courses for £20, delicious chicken parfait and hake fillet. Will be back for sure.

. Regularmente salimos a almorzar los domingos y generalmente vamos a los pubs Michelin Bib Gormand, ya que nos gusta estar seguros de una buena carne de res (solomillo o costilla; nunca parte superior o grupa). Esto generalmente conlleva una conducción, que a menudo es agradable, pero a veces no y puede ser una molestia. Leí las reseñas y miré las fotografías de The Pump House y me gustó mucho el aspecto de lo que vi y leí, así que reservé un almuerzo dominical para 3 adultos. Reservamos nuestra mesa para las 12: 15 y llegó justo después del mediodía. Está a solo 10 minutos de casa y muy conveniente y con fácil aparcamiento. Fuimos recibidos cálidamente por Kerry y nos dirigieron a nuestra mesa que estaba en un nivel ligeramente elevado y junto a una ventana. Habíamos reservado para cuatro, pero uno de nuestra fiesta no pudo venir y por lo que los tres teníamos mucho espacio! Todos pedimos bebidas y diferentes entrantes (paté / raviolis / médula ósea) y todos estaban absolutamente deliciosos. Un gran comienzo. ¡Entonces llegó el evento principal! Todos habíamos pedido el solomillo. Tres porciones generosas. Encantadores asados. Great Yorkshires. Y un plato grande de verduras mixtas, puré de zanahoria y zanahorias asadas. El único extra que pedimos fue un tazón de coliflor/brócoli/gratinado de puerro. La salsa era absolutamente ‘más allá de lo histórico’ (como el difunto gran Michael Winner habría dicho! ) tan bueno y tan sabroso como cualquiera que hayamos tenido en cualquier lugar. (Como el batería es el más importante de una banda, la salsa hace un asado!) Todo estaba absolutamente delicioso. Incluso me comí el Yorkshire que suelo pasar a mi hijo ya que soy bastante indiferente a ellos realmente (¡cambiar por una de sus patatas asadas! ) pero después de un bocado me temo que no pude resistir comerlo yo mismo - tan sabroso. Lo único que me perdí fueron algunas chirivías asadas y de buen grado habría pagado extra por ellas si estuvieran disponibles. Kerry nos atendió bien y se tomó unos minutos para darnos algunos antecedentes del pub. Ella era interesante, eficiente y profesional, pero siempre encantadora. La joven camarera servida era excelente también (pero una pista ... . . siempre sirven a las damas primero! ). Estábamos demasiado llenos para un pudín, pero no tengo duda de que también habrían sido de primera clase. Mi hijo probó las dos cervezas locales “especiales” de la pizarra y las disfrutó. ¡Volveremos! Gracias por un increíble almuerzo de domingo. .

We were expecting good pub food. But were surprised to find top restaurant quality food. The 2 course meal was amazing value for the quality. Will be back for sure.

Sunday lunch with set menu of 2 ot 3 choices Busy place so service was a little slow Worth the wait as food was so good and portions were appropriate for adults Inside and outdoor seating Fab views of harbour Great choice of beers and Ales 🍺

Amazing place for a day our..here are lots space and benches for a picnic, beautiful park for walk ..will be coming more often now..dog are allowed into the caffei too...great place recommended to visit.

Almuerzo soleado afuera. Excelente servicio y bienvenida de un camarero que estaba bien informado sobre el menú y el vino. Todo el personal era muy bueno. La comida era excelente. Lo mejor que hemos tenido en mucho tiempo. Delicioso hummus, seguido de un plato de pollo perfectamente cocinado, luego una deliciosa pana cotta tambaleante con ruibarbo de Yorkshire. No puedo elogiar este lugar lo suficiente.

Pasé a tomar una copa mientras paseaba al perro. Personal muy amable y servicial. No comí pero el menú se veía increíble.

We always love having a meal here.. lovely location on the edge of the city docks

What a find! Lived in Bristol for 4 years and only recently found this place. Food was excellent and staff brilliant. We will be going back. Very reasonable priced.

The pump house was pumpin !!! The service and the food (and its presentation) were excellent. Spacious inside and great decor — was the perfect respite to our long journey home :-)

Nestled by the water, this charming pub offers the perfect setting for a relaxing meal or drink. The food is exceptional, with a variety of delicious options that cater to all tastes. Each dish is thoughtfully prepared and beautifully presented. The drinks menu is equally impressive, featuring a great selection of local brews, wines and Gin! The attentive and friendly staff ensure that every guest feels well taken care of, making for an all-around wonderful experience. Whether you're there for a casual lunch or a special evening out, this waterfront pub never disappoints. Highly recommended!

Nestled by the water, this charming pub offers the perfect setting for a relaxing meal or drink. The food is exceptional, with a variety of delicious options that cater to all tastes. Each dish is thoughtfully prepared and beautifully presented. The drinks menu is equally impressive, featuring a great selection of local brews, wine and Gin!. The attentive and friendly staff ensure that every guest feels well taken care of, making for an all-around wonderful experience. Whether you're there for a casual lunch or a special evening out, this waterfront pub never disappoints. Highly recommended!

Came here for birthday lunch with friends on Friday 14 February. The staff were delightful and I thought the food was excellent. Served piping hot and great proportions. I had the fish and chips, delicious! For a large group of 11 of us, when we meet up at different venues once a month, normally one of us will complain about the food but not this time. I was also surprised to learn that this venue is independently owned by Toby. I thought it was part of a chain. This is the reason why I was keen to write a review because I am a huge fan of independent businesses!

Rude staff and don’t accept cash

The food and service were excellent. Lovely sunny autumn day. Me and my son enjoyed a roast in the garden. They provide half portions of all the adult meals for kids which is a plus.Table service was fast and friendly. Will definitely be back.

This place is soo under rated! A welcoming place with lovely staff with really good selection of drinks and fantastic top of the range pub food. In the summer enjoy the beer garden and in the winter enjoy the comfort and character of the old building! Fantastic place! It’s never let me down (been going for 3 years)

Good location but overpriced food and drinks with poor customer service, would not recommend

steak was great, maybe a little too cooked for med rare, but good . korean fried chicken was weird, loads of bone and sauce but barely any actual meat however, the chips were insanely good! service was great though especially as a big party

This place is weird. Always empty, and the staff are mean 😬

First visit this evening. Blown away by the quality and value of this lovely place. I’m lucky enough to eat out a fair bit with work. This is one of the best meals I’ve had in a while. Great cooking and presentation. Also interesting wines and lovely staff. We will be back! Congrats to the whole team.

We arranged to see our son for lunch at The Pump House and a member of staff overheard it was our anniversary - two complimentary glasses of sparkling wine quickly appeared! The food was beautifully prepared and presented. It tasted good too. We think the property is really quirky (in a good way) and has a friendly welcoming atmosphere. The staff looked after us well.

It's a really nice cosy place, good vibes from the old pump house

Warm welcome . Lovely table upstairs . Family of 8 plus toddler. Excellent service from Vera and team. Absolutely delicious food . Most of us had roast beef it was cooked to perfection. A wonderful start to the festive season. Thankyou from the Woodham families

We stopped here for lunch whilst staying with family. We regularly walk the harbourside when we visit and The Pump House is in a great position for a meal. The staff are friendly and cheerful especially Kerry, who gave us a lovely warm welcome. We had the fish and chips which was really tasty and well presented. Great chips too! We will certainly be back and recommend for a great atmosphere and food.🙂

Awsome. Fantastic, friendly service with smiles. With locally sourced meals, so very well presented. A taste sensation. Loved it

We had a really nice 3 course Sunday lunch. Yummy food, service was a little slow but fine as we were happy to spend the time chatting. Polite, kind staff. Overall a lovely experience

La comida era excelente, el servicio de Martha era excelente y la gama de cervezas era genial. Chef es digno de elogio por la presentación, la calidad y la relación calidad-precio fue insuperable. Es una pena que estuviéramos aquí en un fin de semana, de lo contrario estaría frecuentando este lugar mucho más.

We had a truly delightful evening at The Pump House that exceeded all expectations. From the moment we arrived, we were warmly welcomed, including our young daughter, who was catered to with the same thoughtful care as the rest of us. The vegan tasting menu was a masterpiece — every dish was creative, thought-provoking, and utterly inspiring. Each course was beautifully presented and full of vibrant, unexpected flavors, showcasing the chef's skill and passion for plant-based cuisine. It was a high-end dining experience that could easily rival any 5-star hotel or renowned vegan restaurant. The prices were extremely reasonable for the quality offered, making it an incredible value. A special thank you to Kerry, who hosted us with a warm and welcoming smile, and to the chef, who took the time to come out and explain the intricacies of each dish, adding a personal touch to our dining experience. We can't wait to return, especially to try the highly recommended vegan Sunday roast! The Pump House has gained new loyal customers in us. We wholeheartedly recommend this venue — the ambiance, service, and food were all impeccable. Thank you so much for a wonderful evening! We look forward to many more.

Great food and 1 of the best ciders I've ever tasted. Will definitely be back when I area

Very quiet but it was a Tuesday. Thought drinks were expensive. Had the (2) small sausages and mash special….15 quid! Service was very good though…lovely, attentive lady.

Wow! Amazing set menu. Very reasonable

Really nice food here on the set menu at pretty decent prices, great beer available too

Disappointing time here this weekend. Had a table of 6 of us. Service very very slow (looked quite understaffed). We all had roasts and it was a bit disappointing, with smaller portions than you’d like. Asked for the bill at the end and they had charged us wrong, asked for it to be rectified and it was rectified incorrectly again to be even more money than before. Very disappointed with the visit

Great spot but sometimes the service forgets about people outside

Reservamos la casa de bombas para una función privada para nuestra recepción de boda. Teníamos el entresuelo precioso arriba y era precioso. Desde la planificación inicial hasta el último minuto del día en sí, no puedo fallar la experiencia. Kerry era tan amable y servicial, nada era demasiado problema. Estoy muy agradecida por su recomendación de reservar un ferry para llevarnos a todos desde nuestra ceremonia en la oficina de registro hasta el pub, ya que era encantador y era la mejor manera de llegar con estilo. La habitación era preciosa, el equipo que nos atendió fue atento y encantador. Todos nuestros huéspedes comentaron sobre la calidad de la comida y bebida. Se sentía como un ambiente cálido y relajado y exactamente lo que queríamos. Hicieron nuestro día simplemente PERFECTO.

Really nice food. Set menu a bargain for the quality. Very friendly staff.

Excelente servicio, el personal era increíble. La comida era excelente y a precios muy razonables, sin gluten estaba muy bien atendido. Todo bien recién cocinado. Sin duda volvería de nuevo

I can only echo other reviews on service. It's not the fault of the staff. It's just a poorly run pub with not enough staff, who I feel sorry for.

Nice setting but service was really poor. Table service only and it’s incredibly slow! Wouldn’t recommend ordering snacks with a drink as the snacks will turn up by the time the drinks have finished. Tried to order another drink at the bar to enjoy with my snack as it arrived so late and they rudely refused. Wasn’t willing to wait for the next round as the food would have been finished by the time the drinks arrives. Paid when taking the order so couldn’t cancel the food when we realised how long it was taking. Whole system was completely stupid. Won’t be rushing to come back.

Awful service and wait times… They come and go without completing the order, they either forget one item , or bring food from other table… they just cant make it right. Its a shame they are not making all the sales we could as there is a big queue to enter but they dont give a quick service to free up the tables

We stopped her on a sunny Saturday for drinks and food. We were immediately greeted by the lovely staff, tables were clean and atmosphere very relaxed. A bowl of water was also bought straight out for our dog. I had the halloumi, bacon, lettuce and tomato sandwich - wow! Absolutely delicious. The bread was so fresh. Drinks were lovely too. Would highly recommend stopping here if you are passing. All in all a great choice.

Excellent staff, food and atmosphere. Very helpful and met a range of dietary requirements.

Staff were quite rude (I watched one tell a customer he was busy and to go away), and the system of finding your own table but waiting for a server to bring you a menu / order is weird.

Excellent meal (finely balanced flavours and textures) and very attentive service. Very welcoming when we arrived. We would definitely come again

I’ve come to The Pump House for over a decade now. The food is simply incredible, all locally sourced, expertly prepared and the service is amazing. Arguably the best pub kitchen in the South West.

Went down tonight for drinks only. Very busy and fun and lots of outside tables. Friendly staff. Waitress service at tables outside. Very nice friendly attentive service. Inside the same. Great. Excellent. Recommended.

Great food and service. Panna cotta especially delicious.

Just popped in for a drink whilst walking around the harbour area very welcoming by the lady

The owners and the team here were phenomenal for our engagement party on the mezzanine. They were attentive from start to finish, and guests were gushing about the beautiful decor inside. The food was delicious (as we knew after our tasting session last month- order the crispy oyster mushrooms!) and there's a great selection of beers and wine. Thank you all so much!

Excellent customer service together with first class food. Indeed the staff were absolutely brilliant and a credit to "The Pump House". We would most definitely recommend a visit.

It was a shame we couldn't get food they need more staff,it is a lovely place and would go again

I like the place, really like the location, and plan to return for a meal one day. But I don't like that you can't just drop in and order a quick drink at the bar, like a regular pub. It's strictly table service (even for one beer) with an automatically applied service charge. Apparently you can opt out of the service charge, but I would find that very awkward to do so in front of the waiter (who was perfectly polite and helpful bytheway). It just makes an already expensive beer, even more expensive. No wonder the terrace was quiet on a warm, mid-week evening.

Decided not to eat here after ordering drinks as we were asked were we okay about service charge, I said no please remove, only to find the service charge had been added to drink bill 😒 So be warned folks Not happy about this especially we When asked, if and when I tip its always after, I've received a good service So be warned folks

Stopped by for a drink on a sunny late afternoon and was greeted warmly and served promptly. Lovely spot with table service and the service charge explained when you pay. Will be back for food soon! It looked good.

I only sat outside for a drink and some chips but the atmosphere was brilliant. The view from the outdoor seating is gorgeous and super peaceful. There are heaters as well which is great for a chillier day. Will definitely be coming again.

A fabulous rainy day made perfect by the warm welcome , gorgeous surroundings and glorious food xxx the service was off the scale xxx this place represents everything that makes me proud to live in Bristol xxx thank you Pump House

The Pump House is a favourite of mine as I used to live nearby and visit regularly. On this occasion I was here for lunch with my partner to celebrate our anniversary. The staff were warm and welcoming. My partner, who’s autistic, found the music a little loud and they were more than happy to turn it down to accommodate him, it made him feel really relaxed. We were pleased to discover they serve brunch until 1pm so we both had a Full English which was delicious. Generous portions, lovely bread and definitely the best Bloody Mary I’ve ever had! I had affogato for desert and my partner had sticky toffee pudding which was amazing. So looking forward to having our wedding reception here in October!

Gorgeous place! Came here for drinks. It's lovely that it's table service outside, but can also be a peril as it takes a little longer to be served but the staff were lovely. The beer garden is stunning, lovely views! Unfortunately you can't smoke outside and I'm a dirty beast who likes a cheeky smoke with my beer! Otherwise, will definitely be returning.

nicest service, really good staff, nice environment with the flowers. but pump smell downstairs around the toilets. we did not dine in, drinks were super cool.

What a fabulous party. The Pump House looked after all our needs, with great food and atmosphere. We used the cosy upstairs room as a venue for 60 friends and family. Outstanding food and service from a talented team. Thank you so much!

Excellent place. The staff are very friendly. You get a nice view of the boats. And the food is out of this world. There is so much flavour in every bite. I would definitely recommend this place.

On Sauturday we were informed we could not enter wearing football related attire. I thought the lady was referring to my city shirt under a casual shirt. Infact she was referring to a friend wearing a stone island jacket. He was told to remove the label from the jacket in order to enter. Personally I find this policy a concern. Where does this cross over into the realms of discrimination. The service was very slow and they then charge you for table service. Will never visit this pub ever again from a law abiding we'll mannered 62 year old.

Nice meal, the cider was on the sour side, but they charge a 10% service charge, which is not announced on the menu, and everything is ruined right away.

Food was ok but a bit expensive , all the staff were really nice and polite 👍

Stopped off here for a drink and bite to eat. The friendly staff, food and service was very good. Nice riverside walk to and from the pub from Bristol harbour side.

Fantastic! Lovely & helpful staff, good food, relaxed and great location by the waterfront. Good atmosphere. I recommend it.

Beware the supposedly ‘discretionary’ 12.5% tip added to every item ordered without verbal warning. Waitress got very defensive when asked about the additional expense over the menu price, and had to get manager to authorise refund. I am happy to tip when I get good service but do not want to pay before my food/drink has even been served. Food took ages to come. Wouldn’t go back

We were looking for a very light lunch but the menu was, for us, more like a dinner menu. We had starters only. They were excellent and the server was extremely pleasant. When in Bristol again we would visit for dinner.

Banging Homemade cheesy chips 15 out of 10. If you like your chips and don’t mind spending a little extra on chips get a few of these bad boys and a double courvoisier can’t go wrong also staff very helpful when I was being ganged up on by a few wasps

Came here recently on the last day of Bristol Seafood week. Oh my word what a treat! My partner and I treated ourselves to a whole Brixham crab, monkfish tail and I also had an additional baked scallop. Delicious. I haven't had such fresh crab in a long time. In particular, we had a lot of fun with the mallet that was given in the roster of tools. It's quite effective in comparison to the nutcracker! The team were super friendly on the day and even kindly replaced the aperol spritz I was drinking that was knocked over when food arrived. Will come back for Sunday roast and definitely next year if they participate in Bristol Seafood week again!

Went for a Sunday roast + fish and chips, and were pretty underwhelmed. Serving size left more to be desired as the roast pork was the length of my knife and twice as thick. Thick cut chips were good but the dill sauce needed more tartare...

Farcical. Bar empty but you have to order drinks at your table. Then told 15-20 minute wait for a pint. Need to seriously look at how they do business

Compulsory table service kinda place as in you're not allowed to go to the bar but service charge added to the bill. Asked the server about a beer and he couldn't help.

Excellent fish today. Very nice sides - really good value.

Service is slow, and edging on rude. You shouldn’t attempt table service if you won’t hire enough staff to make it smooth.

Great restaurant right on the water for Brunch, Lunch and more. Friendly staff and good service.

Sunday Roast, beef was amazing just not enough but some of the best I've had, veg and Yorkshire let it down. Scallops superb could of had ten. Decent drinks selection, cold coffee on the affigado, might be the right way but wasn't as good as hot. Some highlights but not near the best and it should be. Still recommend just needs a few tweaks at least.

What a wonderful place! Very friendly staff. Henry the owner chef is a very clever man, he has a good menu of the tastiest dishes, he employs a team of great people. Kerry the Manager was funny, polite, very friendly and an all round great mentor for her young team. Martha one of the waiters, was helpful and knowledgeable and the two young lads were great also.(sorry didn’t get their names) we had an unexpected great lunch in a great place that is well worth a visit.

If you haven’t already been to the Pumphouse you should definitely go. But only if you want delicious homemade food served by the nicest people. We happened upon this restaurant and were offered to sit wherever we wanted but were advised that people who had opted to sit outside had come back in as it was too cold, so we stayed inside. We ordered several small plates and drinks. The small plates were decent portions and we left full to the brim. We had 2 drinks and a suitable amount of food for lunch costing approx £30 per head. The staff were really friendly and the service was excellent. A big up to Kerry and Martha, Thank You. All the dishes we had were really yummy but would specifically recommend the Mushrooms and the tarmasalata. We will definitely be back.

What a great find. I would definitely recommend a visit to the Pump House. From the moment we walked in the staff were warm and friendly ( special thanks to Martha & Kerry) Tasty food accompanied with some nice ales. Thank you all very much for a lovely lunchtime experience.