The Poppy Fields in Tonbridge and Malling

Great food and very helpful and friendly service from Cheryl, she made our experience even better! Would definitely come back again

George was there, from start to finish. Very attentive and even made sure we were happy with our second choice of dessert. Pie was great as was the lasagne. Well done team. Great job George thank you

Lovely lunch out and our server/waitress Sophia was lovely and very good at her job! Would definitely recommend to others!

We had a great family meal at fields, Our server Jack was very attentive, professional nothing to much trouble, Really made our evening.

Sunday roast excellent. The service by Amy was brilliant, cheery and checked on us at all times. Roast dinner very nice.

Nutty ginger , very funny and pleasant to have at front of house . Made the pint was pulled to perfection . Good food , good pricing . Will be back

we have just stared work near here so we popped in here for lunch this was first time in here its like all places like this you get what you pay for not the best of places but services was very good from cheryl and food was good a bit under staff had to wait a bit but in all was good

Been here a few times and lately the service has got quicker. Lovely clean place , food and drink reasonable. And love the garden seating at the back some undercover with heating and child friendly at the front with a small playground. Also a huge shoutout to Cheryl who never lets us down with her friendly nature and always being on the ball making sure that everyone has great service with a smile.

Ruby was our waitress and she was amazing, very efficient, helpful and polite. We will 100% be returning and looking forward to seeing Ruby again!

For u, one of those little gems you accidently find. Having been out for the day we looked here for somewhere local to where we were. A few had to be booked so we called to check. We don't know who answered the phone but this was what decided to try the restaurant - no stale, monotoned responses on this occasion. The restaurant itself is a lovely place and clean. The staff were friendly and approachable from the onset. We were served by Bobbi-Lee and Ellie who were fantastic. Even when the restaurant got busier, they still had time to chat and have a laugh and we were made to feel like we mattered (unlike some places where you're just a table number). The food was lovely - steak cooked to perfection (I have a daughter who is fussy about her steak but was delighted with it). Even the sweet potato fries were great and the deserts were lush! The only nit-picking thing was the mushroom on the dinner - either overcooked or left on the hot plate so it was rubbery. Very minor, still ate it and it certainly didn't detract away from the the meal. Overall, a perfect ending to a great day. Thank you Bobbie-Lee and Ellie (and the chef). This restaurant is definitely on our radar and I have no qualms about recommending it.

Lovely restaurant with great atmosphere and very clean. Superb staff especially cheryl who is an amaizing waitress nothing too much trouble always smiling and happy to help.

Brilliant family birthday meal our waitress lily Steven’s made it very enjoyable as always very friendly and always smiling

Excellent service, we walked to the Fields, as we wanted to enjoy a family time together celebrating our daughters success in passing her apprenticeship. The food was amazing, thoroughly recommend the curry.

Great pub with great atmosphere and Jack provided really great service and nothing was too much for him, he went beyond and above, with great cocktails!

Another great Sunday roast with the wife. I tried the roast pork this time and the meat was tender and juicy with more than ample portions. My wife also enjoyed her roast turkey. Great food, good portions and friendly efficient service.

Went Saturday lunchtime, Host Cheryl was on hand to explain the rules,very happy lady. Food and Drink (Guinness) was really nice. We shall be back.

The receptionist was incredibly rude and not accommodating to our needs at all. Food was average. I wouldn’t recommend!

Just popped in for a quick drink after a visit to DFS. Lovely lady greeted us at receotion. Follow all covid rules with masks, arrows, one way entry exit. Looked really nice place. Too cold too stay longer. Roll in May 17th. Like to know why its called poppy fields tho if any history.

Visited poppyfields for a family meal in the sun, was greeted quickly and seated, the new layout was explained and quick to order. Food was lovely and staff was very helpful. Looking forward to our next visit.

Very disappointed with the services, highly don’t recommend. Lazy and rude staff start to finish. Dessert took 45 minutes to come, turns out they hadn’t even started it, when asking for a refund we was told that they couldn’t and we would have to go to head office. Incredibly rude and unwelcoming women on shift and a man that shouted from across the garden when dealing the the complaint because “he couldn’t be asked to walk all the way over”. Won’t be returning which is a big shame!

Decided to take my mum and two young children for lunch today, as they have the play area and wished now I hadn’t bothered. The lady greeting at the entrance was very rude and made us feel very uncomfortable with a queue behind. Had to put up with the moaning there were only two staff on and expect a long wait. How this is a professional manner I don’t know! The play area had glass in it which was highly dangerous, as was the gate which seemed faulty. Now on to the food, which was awful. Taste wise, felt like all the food had been cooked from frozen and done in a microwave. Avoid and save your money!!

Food was awful maybe we were just unlucky. The rotisserie chicken was off ! My son had a pie which he said wasn’t too bad but the veg looked awful. I had a salad with chicken. The chicken was dry and had obviously been warmed up in a microwave, it was completely dried up and the salad consisted of an awful lot of lettuce a few tomatoes with no taste and some cucumber and red onion totally uninspired. We had halloumi fries to start which I didn’t finish no taste at all and the tomato salsa accompaniment was weird. The staff were very good and you cannot blame them for the food but we will not be returning.

We had a lovely meal at The Poppy Fields to celebrate our daughters birthday. The staff couldn't do any more to make us welcome and keep us safe in these Covid times.The food was tasty and they had a wide range of drinks to choose from.We will be going back before to long.

The food was good and the service was great. Cheryl the manager made sure we was well catered for. The five stars are for her, keep up the good work Cheryl !!!!!!!!

Came in with my family today for a sunday roast and sweets. All food and drink was lovely however was very disappointed in the management here. I over heard the manger “cheryl” as i believe, speaking to her staff like children, with no respect. Absolutely disgusted with her attitude, don’t understand why staff would put up with this, i certainly wouldn’t !

The staff were friendly, good service, didn't need to ask for anything as it was already thought of. The food was great.

We did not have a table booked but on arrival the lovely Cheryl was at the front, she said it wasn’t a problem and sat us down on a spacious table. Cheryl made us feel very welcome and couldn’t of been more accommodating, she took our order of drinks and told us to take our time ordering the food. The food was very nice apart from my sons chips that was a little on the cold side, Cheryl came to the rescue and sorted it out, nothing was too much trouble for her.I would of given 5 stars if it wasn’t for the chips, The best experience of the night is the way Cheryl treated us, she gave 110% attention to us and we appreciate it, what ever salary she is on should be doubled and is a credit to the company. The other staff members should be more like her and to show our gratitude we left a generous tip.Cheryl you’re the best and the Fields couldn’t be without you !

(Firstly I should point out that we visited 19th August during the eat out scheme, which could have had a negative effect on the experience due to additional stress on staff)We made a booking, unfortunately when we arrived at we found that our table had been given away to a walk-in, and we were led back through the restaurant to the entrance to wait whilst they figured out where else to put us. We were then seated on a table that was cleaned in front of us with one (literally one) quick wipe of a cloth, without a drinks order being taken, and then did not have our drinks order (or anything else) taken for 40 minutes. Waitress seemed to be in a world of her own, we tried to get her attention multiple times. Table next to us were sat with dirty plates for this same time. Both they and us had to get up to find somebody to get service in the end. Once we had placed orders everything was quick and the food was nice, although it was placed on the table very quickly and then the waiter walked away before we could ask for any salt, pepper or sauce (as all currently not on the table due to Covid regulations which is understandable) and we were again left trying to get somebody’s attention, which we ultimately gave up on and just finished our meal so we could pay and leave. Again trying to get somebody’s attention for the bill took a long time. Should point out that at one point my partner did get up to go to the bar to try and expedite these waits throughout, but was told to stay at the table.

The staff was very helpful and was willing not to have a tip over receiving a review. Considering these staff members aren't paid a lot and rely on tips I give Cheryl top marks. Keep up with the good job and apologies I didn't have much change for a tip. The food was alright and we wasn't left waiting around for too long.

We had lunch there, lovely starter (fried halloumi cheese with tomato salsa), as main 1/2 rotisserie chicken, which was nice, had it with the Hunter's sauce, a jacket potato, but unfortunately the coleslaw was rather bland with dry old cabbage, quite unappealing. My wife's veggie burger was dry and tasted like plastic, chips were ok, my son enjoyed sausages and chips and he usually loves peas, but the ones served here were massively undercooked and simply inedible I'm afraid. Dessert made up for it a bit, melt in the middle chocolate pud with double cream and Bramley Apple pie with custard. In summary it was ok, but nothing to write home about, and we certainly won't be coming back. On the plus side, staff was very friendly.

Family meal great food,amazing service from our waitress Cheryl,she looked after some many people and happy lady.

August 50% went on 3 occasions all great food & service location great outdoor area great covid rules maintained

Came here for dinner on the eat out to help out and I found they where very safe when it came to covid-19 I was shown to a clean empty table that I saw that had been freshly wiped down by a member off staff they explained all precautions they are taking like no ordering at the bar and the track and trace I felt very safe the menu was limited due to the pandemic but I found they kept many of the tasty options I had enjoyed before lockdown and found all the staff members helpful and insightful to all the covid-19 measurements overall I highly recommend this place and if you want to eat out and still feel safe then go down to the poppy-fields.

Tables allocated and not 2m distance between customers on one table to the next table, no screens between those tables. Staff stand next to you, above you talk down at you and bend down talking to you with less than 1m distance. They don't wear visors and go from one table to another. I bet they collect the plates and glasses from table and deliver your food and drink to your table without washing their hands. They don't give a toss about the virus. Menu is limited and boring.

Could have been so good. The social distancing, cleanliness and the food was good but the service was very poor. The poor manager was busy talking to disgruntled customers all evening. If the service could get sorted, it would have been 5 stars.

We're eating out to help out. Service was a bit slow. Starters took 45 mins, mains just under the hour. Some meals were excellent, others not do much.My crispy chicken coupons with crispy onion rings were not crispy, very soggy, speckled with black and disappointing. It was cheap after the Chancellor helped out but not good value at full price. Not up to the usual standard.

Nice meal on the eat out to help out offer which made it good value. Tables well spaced out, sanitizer, arrows marking one way system only thing I would say is waiting staff not wearing masks which I think would be preferable for them and us even if it’s not the law. Some restaurants are doing this.

Cheryl was brilliant and her service made all the difference to our evening out. Food was ok, but the service was great

Where do I start.. I’m not normally a complainer but felt this was too important.. firstly all staff are following guidelines of covid no one in either masks or face shields and they are serving customers food.. the tables outside were all disgustingly filthy, we asked for it to be sanitized but nobody came, their one way system is a joke criss crossing over.. felt that staff could do with some training in customer relations as I got the impression it was all too much for the staff.. all in all please avoid the poppy fields if ur lucky enough to avoid getting covid then watch out for the food poising

Went for lunch with my best friend and her daughter. BIG MISTAKE! Awful service, food and wasps/flies EVERYWHERE. Seated outside as all was “booked” but restaurant was actually empty throughout the visit. Food all over the floor outdoors that then attracted wasps... when we alerted staff members to this health and safety issue, staff were rude and refused to clean it up. To have half eaten food all over the floor during the corona virus pandemic is disgusting and truly shows that management have no idea what they are doing!!Ordered ribs and they came greasy and looked microwaved. Antiseptic wipes were placed IN THE SAUCE so the sauce then tasted of antiseptic wipes??? Truly the worst restaurant experience I have EVER EVER had.

We have eaten here many times before but this is the first time I feel I have needed to complain .Firstly after being seated we waited 25 mins before anyone came and took our drinks order which came wrong ,We then had to wait another 20 minutes before our food order was taken We both ordered the steak meal one well done and one medium rare When they came out one was well done and one was burnt and both looked like kids meals and also the mushroom was burnt to a crisp .Also we spent more time knocking flies away from the table while we was eating and when we asked for the bill we was not given the receipt we was just told the amount we had to pay and to top it all off it was so hot inside that everyone was complaining even the staff

we come alot we love the staff and manager so helpful. All ways happy to help . Food was excellent. Well done .x

Good service today when we popped in for a light lunch and a pint. I would recommend the contactless payment option is adjusted so that tips may be added. I stopped carrying cash when Coronavirus changed how we conduct business and couldn’t leave something behind for the team. Other than that, all good.

We have been coming to poppyfields for years now and have always found the manager Cheryl very pleasant, helpful, with great customer service. The place was busy last Tuesday 28th, but our meals came out within good time and the food was very tasty

I went to Poppy fields last week on the 28th and what I witnessed was awful . The manager I believe her name is Cheryl was talking to the young staff like something she stepped in . I don’t think this is acceptable as the young person was working their backside off. I mentioned to the manager Cheryl that she should be ashamed of the way she talks to her staff! The staff member was running around and apologised for the delay in getting our food out . It’s not a great way to show a family when they’re visiting with their families! Cheryl you need to go on a personality and customer service course . You do not represent Marstons in a good way! Feel free to contact me .

Arrived for our table that we booked at 1830 still waiting for food at 2030 the service is so slow have to be honest won’t be visiting again two hours for food is joke

Was met and welcomed by ‘Jay’. He kindly seated us and explained the Covid procedures. We ordered food and drinks which arrived at our table promptly. The barmaid with black hair and tatoos was very friendly and helpful. Looking forwards to our next visit.

Amazing lunch . Just an hour to have a lunch with my husband and it was so lovely to see a positive team at work Fabulous lady served us “ Cheryl “ Food was great Thank you will be back 🌸

Came in for a meal for the first time yesterday and received exceptional service. The barman with the blue wig and the young waitress with glasses were both lovely. Great roast dinner and we felt very safe with the Covid restrictions in place. Will recommend and definitely visit again.

Went for a Sunday lunch and was impressed with the staff, quick service and delicious food. Will definitely be coming back.

All good apart from one of the main meals. The half chicken had been obviously cooked too long on the rotisserie and was extremely dry inside. Not even the gravy could revive it. It was their last booking of the evening but this should not have happened.

I came for late lunch i was met by cheryl, she showed me to a table and explained how the changes work,Cheryl was excellent she took my order Pint of Guinness and pie. The pint took awhile as Cheryl was helping the new bar person pour the perfect pint, my pie arrived very hot and tasty.I will be back.

Wow ! I can't believe the way that one of the managers spoke to a member of staff. The barman was pulling a pint of Guinness and was debating on how long to leave it to settle. The manager then screwed her face up and asked "did you not read what I put up out the back " and then continued to moan and point out to this barman how he should know how to pull a pint of Guinness. It wasn't very busy in there but the atmosphere that this woman had created, no people management skills and utterly disrespectful towards her staff ! Loving the blue and pink hair that some staff have got though and food was lovely !

This was our first meal out since everything being closed and what a lovely meal we had. We had been greeted very well by the hostess and seated promptly, food was lovely and everything was clean.We couldn't have asked for a better first meal out. Thankyou

Went in Saturday with my mum for a bite to eat, was very nervous as it was our first time out but we felt instantly at ease knowing that all the staff have put measures in place to keep us safe. Food was lovely and hot, nice portions and quick service would definitely come back !

We arrived to such a lovely looking pub, luckily we had booked a table, we arrived to see the pub wasn’t busy , only a few in the garden. We walked to the reception area where a lady (who I assume is in charge) Said “hand sanitiser on the side” so we used it and walked forward, she then said can I help you ? I said oh we have a table booked at 4, she said ok come with me , was literally the most un warming welcoming I’ve ever had, we sat at the table and was told you can’t go to bar you have to stay seated and someone will take your order. We sat there and all we heard was other customers being moaned at for coming in to the building , told off for going to the bar to get drinks , many people turned away because they said they were busy and all tables booked when we only saw 6 people inside at tables , one lady came in to say she had waited 25 minutes and no one had offered her a drink and the lady in charge said she had to sit at her table , the lady said again that it had happened last week when she was in there and theLady in charge said “if you arnt happy then please leave” . I waited 20 minutes before someone came over to ask if I wanted another drink , again only 4 people were in the restaurant so wasn’t busy , I was to scared to ask someone for a drink . A group of men came in and they asked to have a drink and the lady again moaned at them because they hadn’t waited outside , she then told them if they aren’t happy they know what to do . I was shocked about the customer service , it was terrible , someone who is front of house should be warming and happy to see you , we felt like we was asking to much just to get a drink. We could understand if she was under pressure being busy but it was so quiet. Shame really as food was lovely and pipingHot and served quickly

I came in today for a quick bite as i live in the area and i cant flaw the service or the food i normally use beefeater or green king however after the warm welcome by the bar man will deffo be back again

Walk in to restaurant and everyone was very polite and professional, gave name and address because of covid 19, Cheryl head of house was totally on the ball instructing staff and keeping customers safe, made us feel safe. Hand sanitiser everywhere and would totally recommend this place, we will defo be back to visit

Cheryl served my table and was very attentive and really helped understand the track and trace which i think is brilliant idea and more places like supermarkets should be doing it any the food was really good we had the bacon cheese burger and the half chicken which was very moistI would deffo come back again the drinks the barman with the green hair made where very good and he seemed really enthusiastic and quick overall a very good Experience and staff where very happy to help with any request

Where can I start.4 of us visited and was seated straight away, bearding in mind there was probably 2 or 3 tables including us and about 5 members of staff, the service was the worsts I’ve ever received. The staff was prancing about and laughing amongst their own conversations. We was told it was table service only and not once did anyone come to our table unless we shouted for them and struggled to get there attention and was told to wait by a girl at the bar who was chatting to her colleague. Food wasn’t very nice 3 out of 4 of us didn’t eat it all as it was dry and flavourless. Not once throughout our meal did anyone come over and ask how we was or to see if we would like anything else. Food came out quickly and the steak was very nice, the young blonde boy who served us was very polite and when we explained we had been given no cutlery, drinks or salt and pepper he went to sort it straight away, we could not find him after for tip. When we went outside every time we ordered drinks we didn’t receive them for 20 minutes or more! and it was not even busy?!! Really not impressed.

Food was not up to standards, am not one to complain however the chicken was dry, mash was hard and cold. Took 20 minutes for our drinks to be brought out and they forgot about our daughters meal. Will not be comming back.

Attended for lunch. Way too many regulations in place. Signs everywhere totally confusing, have to register - why? You don’t register in the supermarket where you are much nearer people than you ever would be here.Not allowed to approach the bar so rely on table service. After my first drink I didn’t get an offer of another for 70 minutes. Virtually thrown it by a waitress who clearly didn’t want to be working. Handed salt on a tray and told to take it off the tray and the tray would be collected - laughable.Pubs have it hard with these regulations but a trip into west Malling or aylesford will show that you can still run a pub perfectly safely without making people feel like naughty schoolchildren.Sadly the hospitality sector will learn that people won’t put up with this as it’s simply not enjoyable and instead choose pubs that have more sensible and proportionate regulations in place. As I write this one group being reprimanded for daring to enter the porch without permission, another querying why his group of workmates are being treated like they have the plague and another being told off for a minor infringement of the odd one way system. It’s supposed to be enjoyable!! If the staff are this fearful they shouldn’t open.Sad to see it like this.

Myself and sister booked for a meal Tuesday with the children and I have to say I’m sooooo impressed with the layout and service, an amazing meal with great staff! Only thing is I couldn’t tip as didn’t have cash, and so wanted to as the whole evening was fully enjoyed by all and we thank you so much!

There were nine of us,we had a lovely Sunday Lunch yesterday 15th March. The portions sizes were very good and all the food tasted great. This review is 5 stars due to our server Katie, she was friendly, professional and checked back on us regularly. The only issue we did have is when working the bill out it is a bit confusing with the sunday lunch menu option, I think it could be a bit clearer. Thank you, we shall definitely be back

Menu very misleading- asked when we arrived if everything was in the Sunday best and was told yes. When we got the bill everything was charged separately. Queried It and told it was taken off at the bottom. Got home, drinks were charged at different prices! And still Children’s meals charged individually instead of a meal deal. I’m not a skinflint but was told it was a new waiter when I rang and complained! Am I supposed to query this every time I go to dinner ?!!! Very misleading and disappointing as I spent over £100!

The bar staff with tattoos on today was very helpful with choosing what drink I would like and recommend a nice gin and tonic combination

Myself and a friend fancied a couple of beers on the way home from work so we stopped in the Poppyfields. We was served by a lady called Jade who we have seen on many occasion, she poured our pints and to be honest they was dreadful with a head on them that would be a credit to the Christmas Island statues. We didn’t say anything as she seemed to be more interested in the new assistant manager laughing and joking with him. On buying a 2nd round the same happed again, my friend pointed out that the beers was a bit short, she shrugged her shoulders and walked off. We are not expecting a beer levelled to the top of the glass and some head is the norm, but when it’s nearly a quarter of a pint it then starts to be a short measure thus being ripped off in money terms. We have had this problem in the past and mentioned it, but obviously it falls on deaf ears or maybe the staff have been told to do this to save money ? As a customer I do not like being cheated and the diners eating would not stand for it and have the right to complain and get some compensation for the shortfall. It seems in this place if you’re a drinker you are fair game and not treated the same as a eating customer. Hence why no drinkers go in there of a evening anymore. Potential late trade custom not walking though the door because not feeling welcomed and being short changed. We will stay away now as I’m afraid of confrontation and all we want is a descent pint and somewhere to relax and chill. If can’t accommodate regulars could you please take down the signage “pub” and leave restaurant. A lot of locals are not happy.

Pop in for an evening meal and it was fantastic. Was served by a lovely lady called Cheryl. Would strongly recommend this restaurant. Friendly and very reasonable value. Mr w Smith

Disappointing compared to previous visit. Waited nearly an hour from ordering for our first course, and although half term, it wasn't overly busy. Food was average. As others have said, under staffed.

Had a great evening, with delicious food, excellent service from very friendly staff. Good value for money, definitely recommend and will be back soon xx

Had my retirement do yesterday at Poppyfields. About 25 eating and another 20 just having drinks. Excellent service from Jade. Food nice. Order taken quickly all food arrived promptly. Nice place really nice staff lovely venue

It was a spur of the moment Thursday lunch and The Poppy Fields was not busy when we arrived.We waited a good few minutes before someone showed up and took us to a table.After another few minutes the waitress asked us if we would like a drink while we looked at the menu so we ordered some.We looked at the menu in some detail and waited for our drinks and for our food order to be taken.Whilst we were waiting, to pass the time, I decided to look at Trip Advisor and found that there were numerous reviews highlighting the poor service and also the poor food.After more than 20 minutes our drinks finally arrived. If it took 20 minutes to deliver two simple drinks, we thought food could take all day so we decided to cut our losses, pay for the drinks and leave.We felt sorry for the waitress, it looked as though she was the only one working the whole restaurant.No point in returning.

First of all the food was lovely, can’t fault that, which is why I’ve not rated a 2. The staff are polite but very unprofessional. I went to the bar to order food and the guy serving was very quick and rushed because he was more interested in talking to his colleague who’s boyfriend had threatened him for flirting with her! Then when we sat down I could see a girl eating in the kitchen as she was dishing food up! She saw me looking but that didn’t stop her from eating the food she was dishing up haha. Staff obviously aren’t fed here... The guy was back bringing out our food and had cloths because the plates were hot but instead of placing the hot plates in front of the right person he just put them on the table and expected us to move them! They were very hot, which I am not complaining about, but we just had to push them little by little to avoid burning. The desserts we wanted were out of stock and a more professional woman dealt with this but when we chose different desserts we had to ask for the refund on the difference rather than this being offered. It’s just a lot of small things that need brushing up on which I feel managers need to be aware of to avoid further negative experiences. Hope this helps and look forward to coming back to receive a more pleasurable customer service :) x

Came for Sunday dinner and then service was appalling. The wait to order and the wait for food was absolutely ridiculous. After 2hours 15mins we still hadn’t been asked if we wanted desserts. Then; after waiting even longer I had to cancel them and ask for the bill. Shockingly; even a simple request to print a bill we had to wait even longer and request it for a second time!

Nice food but such slow service. 35 minutes wait for desserts 20 minutes for coffee. Then a problem with bill had to wait 10 mins for that to be sorted. Would not visit from choice again

After being here over well over an hour we are still waiting for our mains. Service staff also extremely difficult to track down to order more drinks I remember the last time we came it was slow but thought it may have been a one off. Oh well never again :-(

Food was very nice, hot and tasty and good value.

Lunchtime visit today was beyond terrible!!

Have been here a couple of times and have always had a lovely meal! Would recommended booking a table as it can get busy on weekend evenings!

Great bowls and plates, lovely food, the two sided burger is delicious! Food was too hot when it arrived and left a blister on the lip! Need serviettes on the tables. But overall a pleasant experience for a quick bite. Good atmosphere, and nicely decorated.

It took a long time for the food to arrive. The waiting staff were very slow. Not impressed by the quality of the food. We went with a couple of friends, who also weren't impressed and there was too much on the plate.

Booked a table of 11 on a Thursday evening. We were shown to our table to find the chairs were covered in stains and the table was sticky. We sat for about 20 mins before drinks were ordered then 10 mins after ordered food. Our starters arrived 50 mins after we sat down and our drinks arrived just before starters. Mains arrived an hour later. We struggled to find cutlery and napkins on both courses. Food was mediocre. Another hour later desserts arrived. One of our party found a bit of plastic in his crumble and we found out that the kitchen had used vegan ice cream to replace what was supposed to be vanilla, no explanation... what if we had an allergy? After ordering our last round of drinks one of our party felt that his beer had been tampered with.

Went for a Birthday meal and was not satisfied with the food, hygeine and general atmosphere..

Visitor today with the husband. We hadn't been back for several years due to long wait times on previous visits. However the menu looked good, so we thought we'd try it out again...maybe things had changed.

On visiting staff could not be bothered complaining how tired they were .Team leader walking around with a face like thunder.There was only 2 other customers in the place .we felt very unwelcome and left .

I haven’t eaten here for probably three years and this time found a not very interesting menu. Once seated our waitresses were excellent but found the evening rather uninspiring. The interior is beginning to look a bit shabby and the menus were stained and overused

Not very goood at all. Service really slow Had to wait ages for food even though the place was quiet. When it arrived it left a lot to be desired.

We had heard good reports of this venue so yesterday (11/1/20) booked for a 20:30 sitting for 6. On arrival to a large car park the restaurant is situated on the A20 so easily found. access into the building is flat with very good disabled access.The restaurant was not busy. Staff friendly and professional we ordered drinks separately and was not expensive, good menu choice two had cod and chips two had a mixed grill and I had a change from from my normal Rump to sirloin, the other meal wass BBQ spare ribs, I must be honest here they were no different from the £2.99 spare ribs we have bought many times from Lidle and Aldi so we were a little disappointed, apart from that the meals tasted excellent, and good portion and arrived in good time, non of us ordered a starter as we all prefer desserts. As for the desserts I had a ice cream sundae which was delicious 2 had sponges and one had apple pie all with custard all again tasted lovely one had the apple crumble, which they found to be a bit bitter so asked for some sugar to sweeten it but this did not work so some of it was left otherwise it was ok, but all commented about the small amount of custard that came in a very small jugs which you normally you see for milk for tea, so I think they could as I have often found larger quantity of custard at other restaurants, All said, we did thoroughly enjoyed the meals and would highly recommend it and would return without hesitation the meal came to just under £100 for 6 which did included a further order of a couple of drinks which was put on the bill Service was quick friendly and efficient

I am so pleased I didn't read the reviews before booking lunch at The Poppy fields, as they may have put me off going. First of all the staff were lovely and made all of us feel welcome. They accommodated my father who is in a wheelchair and we were all comfortable. Food arrived in good time and was hot and tasty. My vegetable mash wasn't great but I chose not to send it back and actually once I poured the gravy on it tasted OK. The chicken was fantastic. There were 5 of us and everyone enjoyed their food. We chose not to have desserts but only because we were full. I will definitely visit again.

The staff worked hard but the set up was not good for chattering for large parties. Food missing and saved a long time apart.

So far waited 1.5 hours and just had a starters that was wrong anyway! Have now just cancelled the main and leaving. They are short staffed and not informing people. Dreadful service! Tried replacing garlic bruschetta with basic garlic bread again without discussing with the customer. Waiters, waitresses and mangers just floating about. This use to be a good go to for lunch or dinner, will now go elsewhere.

Absolutely terrible experience at Poppy Fields. We waited for 2 hours for our food and when it arrived it was cold, burnt and dry!!! The staff were nowhere to be seen and when we were able to get there attention they were rude and indifferent. The place is filthy and smells too. The whole place needs refurbishing and the manager needs to be sacked!! Absolutely Discusted!!

Arrived and warmly greeted by staff members. Although reasonably busy as it was Boxing Day, the tables were situated as to give plenty of room to move without feeling over crowded. The 3 course set menu certainly was good value. Food was hot and well presented. Good selection of cheese on the cheese plate.

We went on a Tuesday night for a family meal. The service was extremely slow and the food was average quality. Chicken was dry and by admission of the staff the rotisserie chicken had been cooked in the oven. In their defence they did not charge us for that meal. The restaurant it’s self in terms of comfort and layout is great, just ashame on a week day when it was not even busy that the service was so slow.

The barman made me feel very welcoming and the staff were amazing food was amazing and quick. The barman Ben was a geezer. Best steak in town.

It started with poor service at the bar on arrival. The meal was the most appalling food I’ve had out in a very long time. Overcooked and as much as I like gravey the meal was swimming. I guess this was to hide the quality and presention. A booking for 20 people and pre ordered food. Not enough to give guests their order for main course and the dessert had several choices not available. The vegetarian option on the main course, also pre ordered several months ago not available. The waiting time between courses was unacceptable. Not a place to recommend.

Abysmal experience;appalling service. This was a Christmas meal booked about 3 months in advance for a party of about 20 & despite this they did not have half the requested choices. Not even enough turkey at Christmas ! Many deserts not available. I felt apologies were half hearted from staff who were probably fed up themselves & resigned to the poor service they were giving.The wait was horrendous , initially to get the first course (about an hour) & then the rest of the courses. One particular barman I can only describe as obnoxious; the bar was not very busy at this point; ordered a soft drink, & he then went off to chat to his mates at the other end of the bar; forgot all about me; I made eye contact 2 or 3 times & he still didn’t return ; I reminded him but he made no comment, no apology, no smile; slammed the bottle on to the bar counter ; no offer of a glass or ice or lemon ; & put his hand out for the money silently without telling me how much it was, which I then asked & he grumpily told me. Appalling behaviour. This “ restaurant” does not know the meaning of “customer service”. I shall never visit there again, not even for a drink, & I will be telling my friends the same thing. Awful.

Visited on 20th December in a group of 20 for prebooked Christmas meal.

Having booked an early table for my Dad, Mum in Law, Daughter and myself at 12.30, we were stunned to be kept standing at the door for a good 10 minutes after arrival before being seated (even the guests behind us in the queue got seated first!). After ordering fairly quickly (as we could see the restaurant had several parties in progress), our starter did not arrive for an hour! The main arrived about 15 minutes after we had finished the starter! My daughter was on a very tight lunch schedule and when I made the booking, there was a note that we only had the table for '2 hours maximum' - what a cheek! I cannot fault the few staff that were on duty, nor the food (even though there was a main ingredient not available for my double cheese/bacon burger - no bacon!) Being kept waiting for this amount of time is wholly unacceptable, even at peak times. You were seriously understaffed and many of the tables around us were making complaints to the poor staff. This is a major problem at any time for an establishment which accepts bookings and does not live up to the supposed reputation that is boasted on the website. As mentioned, the staff were doing the best they could - the poor waiting staff from the kitchen were very young indeed and subjected to a lot of comments about the waiting times. I shall be watching comments on your FB page and Trip Advisor to see if you are improving before we decide to return.

Visited poppy fields on the 16th December with three friends. We placed an order for four lunches at 1.45. At 3 o’clock we asked the bar staff if our meals would be coming soon. Shortly after waiting an hour and twenty minutes three meals arrived. So we then had to ask what happened to the other meal. The reply was sorry we missed it, we then had to wait for the fourth meal. I then wrote an email complaining and got a reply backing simply saying we were busy and hope you come back. So if you want a long lunch go to poppy fields.