The Picture House in Wychavon

I've never had to complain twice and ask for a refund before I came here.. When we arrived it was dead, my partner and I were the only people being served which seemed odd when there was a 20 minute wait for food. Starting with pros, the interior design was lovely if a little dark in there and we were trying to work out why no one else was in at a 5pm. We soon found out.. Another pro is that one of the waitresses was very kind, apologetic and helpful when things went wrong, I never got her name but she was a young blonde lady whereas the brunette waitress was a bit more moody towards us. Now the cons, the first issue we came to was my partner had ordered a burger with no sauce, it arrived with sauce and the soggiest bun I've ever seen in my life, it was wet.. Being a shy person I apologised for complaining but explained my issues, with which the waitress was polite and took it out the back and I was given fresh buns (not a whole new burger because it would take too long...) meanwhile I could hear the chef and other waitress complaining about my partner and shouting about how he hadn't asked for no sauce which is extremely rude especially when your kitchen doors are not at all soundproof. He got his less soggy buns for his dry and cheap tasting burger. I ordered a "homemade" lasagne which when it arrived was barely warm and had an inch thick layer of grease on top, I decided to give it a go and found no layers underneath but what I could only describe as cat food consistency which gave me an instant stomach ache about ten minutes after giving it a go. To test the amount of grease we put a piece of the napkin on top in which the grease soaked up and even formed a new layer above the napkin.. I am pretty sure this was microwaved and then left on the side for a while. I uncomfortabley had to complain again about my meal explained why I physically couldn't eat it, it was disgusting. The blonde waitress was apologetic and managed to get me a refund on the lasagne as well as two free drinks which I did appreciate but to get that bad of service when there's no ques is awful. We were reccomended here by a friend so I hope it was just bad luck in us getting a bad chef but it's really put me off coming again which is a shame because I love supporting local business. Maybe a new chef is in order, not only for bad food but loudly shouting rude comments about customers too. Thank you to the blonde waitress who was kind to us, I would hope she gets a tip of some kind as she seemed to be the only friendly member of staff.

Visited here with my wife got a drink today. Must say, after the refurb this is now the loveliest place to go for a drink. Nice private booths, great selection of drinks on draught (I had a Peroni) that were very reasonably priced, nice soft music, sport on the TV screens and great service. A gem to be sought out. Highly recommended.

they have a breakfast menu that does not work. you can order 5 , 10 or 15 items so four of use picked and went to the counter to order. it took over twenty minutes as the server did not seem to know how the till worked, asked us over and over again the same questions not good, then the boss put his oar in and made it all worse the food was okay but just okay , precook and tasteless