Nº 2014 in 2148 in Bristol, City of
Nº 60 of 62 American in Bristol, City of
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172 Opinions
We use Thorns farm for lunch and dinner every week and have always enjoyed our experience, But,tonight 6th October have felt badly let down by the on duty attitude of the duty manager, who was rude,arrogant, sarcastic and argumentative about taking our order wrong ,which completely ruined our evening, resulting in us leaving our food, he though6a refund put it right,but hus whole attitude towards us was out if order as we had done nothing wrong,he needs to take customer service training, we have been going in to Thorns farm ever since they opened and every one of ther staff have always been amazing, this horrible person has let them all down on duty October 6th Sunday night arrogant, rude,don't careless attitude argumentative customer service nil
17 Opinions
nice meals and good prices for the quality ,small gem in town we happy to order again from this shop
65 Opinions
Food is good but kind of pricey. Atmosphere was kind of lackin it wasn’t super clean and the stools wobbled, the outside sitting area was a lot nicer. But the service was quick and the staff were very friendly!! Would recommend the bbq honey burger :)
524 Opinions
Late delivery. No apologies and no explanation, delivery time jumped from 55 mins to 1 hour 40, I assume they had lost the order. These things happen but its really poor customer service that no refund or apology was offered, they clearly expect the customer to just suck up their bad service.