The Pattie Shack in Preston

We went for a quick lunch. First thoughts on arrival was the store looked like it had recently been refurbished.....pretty good first impression. Unfortunately the same couldn't be said for the food or the service upon having an issue with cold, undercooked bacon xl burger. We asked for the burger to be replaced as it was anaemic and cold. Got given the replacement burger, for that to be even colder and still anaemic. The attitude of the manager, Kirsty I think was her name, was unhelpful and dismissive, no attempt to rectify the complaint. Ended up getting a refund, no replacement, therefore went without lunch. On leaving the store, the same manager shouted after us smugly 'thanks guys, bye' with a grin. Not the act or attitude in fitting with management level anywhere. We will definitely not be back and recommend highly that nobody else does either. We tried to leave feedback on burger Kings own website, unfortunately, that wasn't functioning either! Burger King......King of burgers you are not!

Horrible Staff… A Lady Served Me It Was Just A Simple Sub I Ordered.. Ask For Salsa An She Mumbled Sayin I Couldve Charged You More For Salsa.. I Said Pardon Me An She Didnt Say Anythin… Wasnt Polite At All.. Didnt Even Warm My Sub Properly… She Just Hated Working 😡

If I could give zero stars I would. The girl who served me on 13/2/24 at 17.45 was an awful, rude, arrogant and very ignorant person no idea about customer service at all. Put me off going in ever again!

Great staff and food was amazing

Good food and service but there's a lot of flies in here