The Pattie Shack in Preston

We went for a quick lunch. First thoughts on arrival was the store looked like it had recently been refurbished.....pretty good first impression. Unfortunately the same couldn't be said for the food or the service upon having an issue with cold, undercooked bacon xl burger. We asked for the burger to be replaced as it was anaemic and cold. Got given the replacement burger, for that to be even colder and still anaemic. The attitude of the manager, Kirsty I think was her name, was unhelpful and dismissive, no attempt to rectify the complaint. Ended up getting a refund, no replacement, therefore went without lunch. On leaving the store, the same manager shouted after us smugly 'thanks guys, bye' with a grin. Not the act or attitude in fitting with management level anywhere. We will definitely not be back and recommend highly that nobody else does either. We tried to leave feedback on burger Kings own website, unfortunately, that wasn't functioning either! Burger King......King of burgers you are not!

Quick delivery by a pleasantly friendly courier. Regular updates on progress of delivery. Food tasty and still warm. Very pleased!

Great staff and food was amazing

Staff member named Saba was very helpful when I was unsure what to get, ensuring she gave me and my cousin enough options to choose from. The service was quick and efficient. With no issues in waiting time. Not to mention the food was tastey and warm when arrived 👍

Their carrot cake is really nice I enjoyed it a lot ! 🥕🍰🍰