McDonald's in Preston

Visited peddlers Lane, for a healthy option, this afternoon. Long queue; ordered chicken salad, dry chicken, 2 slices of dry cucumber, 2 slices of tomato, one edible 1 not and a LOT of lettuce. Coffee weak and watery. Perhaps the worst salad I have ever had. Provided 'feedback' at the counter but I got the couldn't care less attitude 'I'll tell management, but it won't make any difference'. Wasn't even busy in store. The worst £3.89 I've spent in a long while. Need to do much better.

Had to wait a very long time for our food even though it was quiet. No salt on fries and cold.

I went to drive thru at this mcdonalds I was behind about 2 cars it took about 20 minutes for those 2 cars to pass also I once came here to pick up my order in drive thru and I saw what seems to be a couple workers making right at the drive thru window that stopped as soon as we appeared also I once got a big mac instead of a philly cheese steak what happened to this mcdonalds it use to be the best one

The Driver listened to my specific delivery instructions simple easy efficient delivery Driver went the extra Mile! He was pleasant & polite & understood English perfectly which is always an added bonus lol! Thank-You🤩⭐️⭐️⭐️⭐️⭐️

Second time I’ve ordered off these jokers and second time items have been missing. Won’t bother wasting my time again. Ordered a large double Quarter pounder meal with a water and a double cheeseburger, surprise surprise the double quarter pounder was missing. The chips were also cold. I honestly don’t know how they get away with it, the staff have a very very simple job and can’t complete very basic tasks. I ended up getting a refund through uber eats customer helpline but that doesn’t make up for the fact I ordered because I was hungry. Pathetic service time and time again, employ more competent staff and not just exploit cheap labour in kids please McDonalds you’re taking the mick!!!

you didn't give us any water to drink and we don't know how to drink it

Great meal. My garlic mayo was missing, however.

Order food late night for baby but all the chips are really really cold like its been for many hours and burger is missing called to the shop but no any good response shit place to order food . Never gonna order from next time and suggest new customers to avoid this shop.

late getting food and items missing

The chicken burger was spicy when we were told it wasn't. Two attempts to get it right, gave up. Toilets out of order no warning as well.

Today, while I was eating out, some yobs I didn't know started bothering me, and sadly, no one from the restaurant stepped in to help. By the time I was leaving, two cops showed up, but the yobs were already gone. Honestly, this town has way too many rude kids running around.

Well if you have younger kids and want play on the outside area have to keep an eye on them as there's always bigger kids messing around screaming and trying climb the slide and jumping and running everywhere. So we went inside in the end and was nice.

cold, chips undercooked and managed to mess up a normal wrap unedible

Absolutely abysmal 3rd time ordering from here they got it wrong. Last night they missed a whole meal off, of the 2 large meals that came large chips were only filled quarter of the way. We’ve all been ill today too so in half a mind to report this place because the kitchen must quite clearly be dirty. I will never order from here again

No curry dip and missing half the chips

fantastic as always, every other mcdonalds always forgot something id ordered or was stone cold. i tried this 1 1 day and was piping hot with every item i ordered i only use this mcdonalds now

just came in with my friends, we was waiting around 2 minutes to get through to the first window, then got handed the wrong food. We then told one of the crew that the food that was given wasn’t ours, we then got told to move to the next window and was waiting around 5 minutes. One of the managers came over with our food and forgot our two drinks, we then was sat at that window for a good 10/15 minutes waiting… my friend then had to reverse to the window behind us to remind them that they had forgotten my drinks. Got home and we noticed the fries were half full and cold, my drink was warm and half full I hadn’t received my dip that I paid for. Diabolical!! I work in fast food myself and I understand how frustrating and exhausting it can get.. but this is taking the p***!!

Always wrong order and only realise once home. And paid.

Same as last time. Decided to eat in but i t was soon full of youths on scooters just hanging round giving abuse to staff. Police came - pushed and shoved them out and over the road. 2 miutes later theyr'e back in again laughing and joking. It seems theres a few Mcdonalds that have become a place for Anti social behaviour. Probably why the service is been affected. Staff were to busy trying to deal with them

Always freshly cooked and very hot love this McDonalds

chicken was luke warm chips cold and no straws sent for milk shakes. two meals inedible very disappointed

Fast food 🍲 pity they put so much sauces & salad on the burgers so that you end up with it all over you!

I was missing 1 double big mac 2 curry dips sweet and sour dips. Plus 1 double big mac.. :(

Came in just after 1pm on a Saturday expecting the usual mess and rush. The restaurant was immaculate, we were greeted upon entry and ordered table service. Three meals within 10 minutes, piping hot and straws/ serviettes on the tray already. A member of the team even asked how our food was...! A mcdonalds, run like a proper restaurant rather than working on reputation alone.. well bloody done to the manager and the team. This is the standard!

Gutted I paid £11+ tried to get the grimace shake, got the food but not the drink, paid daft amount to get it delivered to not receive what I ordered. So £11+ for some cheese sticks. Not happy.

Called late and not surprised that a par to what it normally is

Ordered a small and regular mc flurry and received the same amount of small ice cream in both 🙃.

Miss bits cheese bits and I asked for a large chocolate milkshake and they give me a kids chocolate milkshake carton

Worst MacDonalds in the north west,if disabled don't bother in attempting on visiting,this MacDonalds let's all park in disabled spaces,not only that let cars park on the rd Infront of them disabled spaces,big long lines ,awfully to get through while carparks empty,not only can I not get any tea today,most of the times when Visit the orders 9 out of 10 are done wrong,with very simple things like literally reading the order ,they can't get that right here

did got spilled drink.. orderedfor a large got a medium as it reached here.. it was all spilled.. Noketchup mayo sachets with the fries was provided..How to eat fries?

All way 10-15 wait times even if its just a coffee. Never staff in site to help.

Always makes you wait round the front if you go through the drive through. Tables outside are filthy. I asked for a cloth to be told I couldn't have one and was given napkins. I wet the napkins to clean the table and they were actually black when I finished

Always have a pleasant experience

I was literally handed one apple pie from a full order!

So they missed, one fries, one chicken strips and a mcflurry off my order, there are joke

This is in my opinion the best McDonald’s in Preston. The only thing is it gets so busy that it takes longer for food and can be difficult to find a table

Was a quiet morning, so not filled with screaming babies or kids 😎

Gone down hill with the food!!! Served us our Big Mac meals….luke warm, and milkshake only half full. Considering they are making them from fresh and to order, I cannot understand why they are luke warm????? Grandsons chocolate milkshake was full to top of cup, whereas my banana shake was only half full. Not impressed. Won’t bother going again. Only popped here as was walking around the docks with grandson.

First of all wen we got our food we sat down and open our meal wen we opened the bigmac was half gone and cold also the chips were cold dont get me started on the milkshacke was half full......

No straws no drip and missing 4 chicken nuggets

good place, shame the big Mac shrank

25 minutes sat in the car park waiting for food. Pointless going through this drive through. Clearly giving priority to online orders. I don’t expect instant food but 25 minutes for ‘fast food’ come on.

Let's start by saying, it was a Wednesday evening when I visited. The restaurant didn't seem busy inside. Can't comment on the drive-thru side of things. It took a staggering 24 minutes for my food to arrive from the time my order number was printed to food in hand. I'm not an expert on McDonald's ways of working, but it certainly wasn't fast. Eventually, when it arrived, I had what looked like a half filled box of fries. In fairness to the staff, they exchanged and upgraded to large fries gratis, when I questioned what had happened. Which were fresh and crispy. The double cheeseburger had definitely seen better days. The cow from which it came from would be ashamed to had been made in such a way. On my way out, I visited the WC. While not dirty, there was scent which can only be described as putrid. Overall, a pretty disappointing experience.

A very long wait for food for both orders I put through. The second was faster but still very slow. I also seen at least 3 people complaining about the wait for food to be ready. Heard the kitchen staff shouting at each other which doesnt really fit with my previous experiences at many mcdonalds restaurants across the country. Either they were short staffed or the management isnt up to keeping things running smoothly at this location.

Driver was on time and very polite

Easy to order and quick service

Love McDonald's breakfast, but all other menu items are good to.

Ordered at 4am came at 5am. I live 5 mins drive, first stated would come at 4:25 then changed to 4:55. Courier was at restaurant at 4:30 and had to wait for order to be prepared. Order was Big Mac and McChicken sandwich. 2 staples so unsure why would take so long to make these products. The fries arrived undercooked looking pale, absolutely caked in salt, salt everywhere when lifting fries out of bag truly inedible. What a disappointment. Why apply to work there if you CBA putting in the effort.

I ordered a McFlurry and didn’t even get it

food took.over a hour even tho app said driver was at the resteraunt for around 40 mins and then it came all fries where cold and same with the burger

Everything is overpriced and i don't see the point in going there to wait 30 mins for a milkshake

The food was awful, I've been here before and it's been OK. Today terrible nothing seemed fresh , the food wasn't hot enough, my wife threw her chicken strips away.

Incompetent staff. The past 4 times I have been they’ve missed things off the order. Utterly pitiful. Cannot even do the most basic customer service tasks like chasing up an order and matching what’s in the receipt to what’s in the bag. Please get better, or just try like you actually value your employment.

I just used car park of this restaurant

missing item and fries where cold

absolutely ridiculous wait time of nearly an hour after ordering from the app, went in to complain and once we got home found out that a meal was missing off the order and the chips were overdone. a massive waste of 50 minutes of my life to not even get what i ordered. i wish this wasn't a regular occurance, however this has happened nearly every single time we ordered from this mcdonald's. completely inadequate service and despicable food. you should all be ashamed of yourselves.

Probably my favourite McDonald's if one can have one; and in this instance I guess I do? The docs are really lovely to just look out over and as for the McDonald's itself it's just what you'd expect from a McDonald's.

Not very clean or well run food was nice

Ordered a 9 chicken select box, double quarter pounder meal, and a triple cheeseburger. Only received the drink and a couple of dips. That is it. AND THEY WONT ANSWER THE PHONE

Internet signal there is awful. Don't bother ordering in advance

Excellent tasty food and the wait was short. Your delivery drivers are always polite and friendly too

Stone cold on arrival. Very disappointed.

or ordered sandwiches and coffee, yes it was a risky thing but at least they could tell the boy that there was coffee, consequently the sandwiches were all soaked in coffee

actually meal deal was a rip off

unfortunately again when ordering from Preston docks no sauces when having food requiring them

Why does it take 10minutesnto make a latte

Forgot my coffee burger wasn't the best

Lots of you screaming children in outside park.

shocking.. mcflurry was melted and brought a coke instead of milkshake. fuming

Very poor I did not get my order at all a very poor service

order missing items but of course it's not the fault of McDonald's. take anything but accountability

It was really cold , i’m not sure why but maybe put more wrappers on it to keep it warm

pretty disappointed with what we got. food was missing and didn't get the correct drinks. delivery driver was really nice. can't fault him at all.

All the order was wrong I have emailed pictures to show this is the case

Great fast service and the apple pie was hot

Food is standard McDonalds.The kitchen is relatively clean,this particular place is always crowded,but so far we was able to sit down. However,its located near the Preston dokks,so before or after dinner there is a great chanse to have a nice walk around,take a look on the riverside,lighthouse and the boats.

Nice location with good seating area. Staff friendly, but far too bu

There was no cheese on the burger the chips was cold and so was the burger

It's nice to have a treat now and again

It's McDonalds, so expectations low and as expected. This restaurant is no better or worse than any other.

These stupid morons do not understand the difference between chicken and beef. The last 2 times I've ordered a chicken big Mac and they have given me a beef burger which I don't eat. Also this was my original review and a year later I wanted to review again but I can't review twice so here is the old review....do not use Uber Eats and McDonald's unless you want your money stolen and cold food delivered. Uber blame McDonald's yet clearly the food was ready for about 30mins before an Uber driver turned up and decided to take it for another fifteen minute drive whilst doing other orders. Uber refuse the refund and say I should be happy eating cold food and if I have a problem to take it up with McDonald's

I didn't receive my order yet again this service is a joke

apart from not including my SWEET CURRY SAUCE it was good for a change they didnt spill my drink

Disappointed to see how the customer service level has gone so down hill. Staff no longer care and would sooner chat than serve. Used to be an efficient drivethru but many times queuing for 15-20 mins due to the lack of staff

Fantastic delivery driver, super nice and the food was hot and fresh

It's a maccies... No complaints.

delivery driver was bad. no respect

Went through the drive through 2 cars that queued on the other side after I got there got served before me. The girl taking the order was more interested in flirting with a Co worker. Food cold on inside. Tip for her he can't afford the uncared of your weave

asked for a triple cheese burger meal and they said they dont offer it. WHY NOT. WHY THE heck NOT. Its the only good burger on the damn menu, why NOT have a flippin MEAL with it. I was very polite though and I ate my triple cheeseburger alone in my car whilst driving 90 miles per hour all hopped up on ADHD meds, monster energy drink and harsh vibes all the way to blackpool

Food was stale the chips come cold and the nuggets and stuff was freezing never would I order this place again

Excellent service for a birthday party. I called to see if I could reserve a table for my daughters party. I didn't know if it was possible as I'd never been to a party there before with my daughter. I spoke to a lovely helpful member of staff who was really helpful, and yes, I could reserve a whole area at the back. They answered any questions I had, and they made it so easy. When we arrived there the staff were all very helpful. They can put up banners, and they provide hats, flags, colouring sheets, and crayons, and they gave out world book day packs. They also asked if we had a cake and they could provide a knife and plates, etc. I went to order all the food and all the staff knew there was a party in, so the order process was easy and quick and the food arrived very promptly. The staff were amazing, and they constantly made sure that we had everything we needed. I can't recommend them enough. They were amazing.

Another meal incomplete... this place is.99.9% useless

App said 25-40 mins and was 1 hour and 10 mins

The table tops are regularly filthy. Definitely not cleaned after every sitting. Tip: when you clear away trays, wipe down the tables. Who wants to bring their family here. On this day while your staff were clearly not busy virtually all tables were left unclean. Poor effort.

Would have been great if they got the order right rather than having to park up and wait, they did get the order right when taken, only "lost" it between order window and pay window. Lacklustre burger, why don't they just keep big tasty on all the time?

Ordered 2 meals 2 and only one arrived shocking service and just eat won’t refund sort your staff out

Ordered 2 meals to eat in, mine was the wrong burger, it took 10 mins to get me a fresh one, so my fries were cold, so they did give me fresh fries also, but the food wasn't that nice, the bun was flat and tiny, and didn't look nice. We had coffee with the meals and that was a bit bitter, I expected better. There is a reason we only come to McD once every 5 years or so.....and that's it !

Standard McDonald fair. Often full of kids causing trouble making a bad atmosphere.

Had to wait quite a while for food

Hope you enjoy my cheese bites you dint put in the bag when I used McDonald’s app !!!!joke