McDonald's in Preston

Useless staff and app. Order always wrong and the drive thru slow leading to added queues on main road Update: tried today mar 25 - drive thru - told to wait around the front for the sexond time this week - simple burger meal. One to avoid

Great food, just a shame the caramel frappe machines are down often

Food's exactly what you'd expect but the environment's excellent with quick ordering and table delivery. Enjoy. S

Fairly reasonable service and wait time on a busy Sunday lunchtime. Busy restaurant hosts ensuring self serve kiosk customers were OK with machines and maintaining the restaurant keeping it clean and tidy.

I’ve never managed to get my meal from the window. ALWAYS, “wait round the front please”. Even tried ordering on the app still the same. Not fast food at all!

We ordered a mccrispy bbq and were given one made with a spicy chicken fillet. This was a dreadful experience for the person with stomach issues that ended up eating part of it before realising what had been done. It's lucky that this mistake wasn't made with a serious allergen. I got in contact with the store over the phone, who said they couldn't authorise a refund and said to email an address for one. since doing that I have been completely ignored. I didn't think mcdonalds could get worse than the one in leyland. I won't be coming to either of these stores again, they couldn't care less about their dreadful standards. Update: A week later I came back to the store in person to get a refund, and got the incorrect meal refunded. The manager checked the cameras and said the incorrect chicken must have been a supplier issue. Increasing service rating for this as at least i got refunded in the end.

Busy at tea times but service is usually quick.

Everytime I go, no matter what I order, they always tell me to park up. I ordered 2 cheeseburgers and they had me wait a few minutes at the front. The food has always been warm when they've given it me though but the state of this burger is criminal

The service is shocking. They used to have a policy where the food has to be with the customer in so many minutes now they just don’t care, it’s at least 15/20 mins whether you go in or go through drive through. The staff taking food out to cars walk around like slugs who couldn’t smile if they tried. More than half the time there is something missing. I only go because my kids like it.

Very good helpful clean and tidy

Home away from home. Lovely place and lovely staff

Very disappointed in the Big Mac ! More like a little Mick! Staff and manager were nice though

Sat in at the moment with two young girls (aged about 14) two tables away from us who have bought nothing just walked and parked their arses down......and then took it upon themselves to start vaping after reporting to a member of staff who said they would inform the manager 30mins later still nothing done about it.......the manager and McDonald's should be ashamed DO YOU NOT KNOW THE LAW

Easy ordering process at screen but long wait for food. Enquired about order with Dean the duty manager and got my head bitten off ! Said they were short staffed so no point complaining. Under pressure I know, but his attitude was not necessary as I was polite and waiting was not a big issue to me. Sorry to complain as staff are usually lovely.

Really good breakfasts and very polite staff 👍

I was missing items from my order

Went through the drive though last week and paid via contactless. The employee at the next window said there was an issue with the payment system and we would need to pay again. We argued that it had gone through. Employee said unless we pay again we would not receive our food, and if the payment went out twice they would refund once we could prove it had passed pending. She insisted on taking our phone which we were not overly happy about, and she took it to the other window. Went today with the receipt and online bank statement to show it had taken two payments, to be told that we must have ordered it twice and no refund would be issued 👍🤨

Staff too busy talking and not listening to orders. Brought wrong order out. Finally corrected everything. Took 15 mins to go through drive through .

Well... I thought Leyland was bad, but from one side of Preston to the other and still the same indigestible and bedraggled thrown together menu item cooked by kids. In case your wondering what the hell I ordered because it is cremated beyond recognition, I ordered a Double Sausage & Egg McMuffin. I don't usually litter, but I chucked this out of the car window for the circling feral seagulls doing laps around the Mcdonalds carpark at the Docks... and initially, it did get some interest but my offer wasn't taken up even by these scrounging vultures. They was more interested in trying to scran a paper bag near the bin. If these omnivores won't even eat your crap, and prefer a paper bag then that's proof your food is definately not fit for human consumption. Qualifications might not be necessary, but common sense is desirable... what donkey in their right mind would look at this and think... 'yeh, that looks good enough to eat', I'll slap a cheese slice on it, and screw up a wax paper wrapper around it, and hand it to a customer? Shameful.

Gone downhill. Smaller portion whatever happened to the tomatoes and gherkins on your burger one tiny lettuce leaf. Go large for extra and get medium fries and drink. Dirty outdated run by young staff on minimum wage why should they care about customers. Won't be returning

This place is ridiculous; ordered cup of tea and a McFlurry for table service at 18.39. The place was empty. At 18:58 I stood at the counter asking them to send a search party into the kitchen to find my order..... brings it out and it had just been sat there on the side, they then made a fresh tea. Not our first terrible experience of this McDonald's. Shame

Ridiculously long wait at the drive thru this week. 9 items on our order, had to wait in grill bay and they still missed two items off the order. Phoned from home when we realised the items were missing. No apology or compensation, just a code so we can pick up our fries next time we’re there. Was last resort for tea after most places were shut Tuesday evening, should have gone home and cooked instead.

Almost nothing inside burgers. no sauce and few things in each burgers

I think they "cook" the chips under an LED at this McDonald's, everytime floppy, pale, starchy undercooked chips, they are inedible greasy and disgusting. The worst bit is, I waited nearly fifteen minutes for the order, so god knows what they were doing but it wasn't cooking

Spacious mc with good services nice staff . Lots of seating space

I had a veggie wrap tonight as part of the meal deal. I also ordered some mozzarella sticks. This was a takeaway around 9pm. The meal was stone cold which was disappointing. I won’t be eating here again.

Always make you park up and wait for your food i think it's a joke really. Service is slow

This is a very good McDonald's. Always clean.

Slowest macs ever . 20 mins through drivethough

Always pretty swift and good service at the drive through but sometimes milk shakes aren’t on!! 😞

It's alright, not the best or worst McDonald's. Fairly slow on service and food, for fast food! But at least its generally served warm.

Great McDonald's this. Clean store and toilets. Nice friendly and helpful staff.

Shocking, tried to use points to get a coffee but they have connectivity problems so nothing worked. Manager not interested said pay or go. Totally crap customer service.

The last 2 orders from this place have had missing items (Cheese Dippers and Choc Pie) so that sucks. Aside from that the quality is good.

Came for McDonald’s Breakfast, ordered a breakfast wrap. Ended up waiting 20 minutes in the car park because there was no space at the front, and a miserable worker came over to the car and blamed us for parking too far away. When I opened my meal there was also no hash brown on the wrap. Completely disappointing, obviously ran by degenerates of society who are incapable of opening their eyes and walking an extra 2 metres and also making a meal with every ingredient in. Will not be returning.

Terrible, avoid at all costs. Awful food, service, everything.

No breakfast wrap amd no syrup for pancakes

false advertisement said if you spend over £20 you reciever 6 free nuggets which i didnt

Part of my order was missing Have had to claim a refund

All food was there, all hot, all tasty. Keep up the good work

My latest experience hasn't been the straw that broke the camels back at this restaurant. I would recommend going to a different McDonalds. Repeatedly when I order a Happy Meal in the drive thru from this branch I am asked to park up and the service is then very slow so that food ends up being cold. Today I had to go inside after waiting almost 20 minutes. If you're hoping to have a normal level of McDonalds service I'm sad to say you will more than likely be disappointed. My advice is to go to the KFC or Burger King (which is due to open soon) nearby. The service is much better!

McDonalds at the docks at Preston. Shocking. Sit in meal (wraps, served cold; lettuce looked bed,, cold bacon,, no sauce on one) cold chips, hot chocolate was tepid brown water. The table service was polite. As leaving ordered triple cheese burger and large fries and drink to take out. 20 minutes to get served, would not feed the burger to a dog it was that much of a mess and chips were cold again. Took it back and 10 minutes to change. Not impressed

Fast food service. Breakfast good

Great for fast food, quieter inside, everyone is outside waiting for their food, times change.😎🍔

Yet again something missing from a happy meal.. equals unhappy kids refusing to eat. How hard can it be to look at an order and put said items in a bag.. somebody needs to have a word or start deducting money from staff if they don’t put all items in the order…!!

Went through the drive through, my daughter wanted the Grinch Happy meal, for the toy as it is one of her favourite films. Our order arrived, the happy meals were in Grinch boxes. We drove home, and on opening the GRINCH boxes we found a Paddington toy. Bad form McDonald's!!!! 😢

no sauces after paying for them

Left waiting outside for my order 30 min they served over 20 other customers asked to speak to the manager I was told she is busy I finally spoke with her and got attitude even though her team lost my order we'll I can get ur breakfast now she said er no u will refund customer service skills rated -10 I got a full refund and left Totally disgusting way to run a business

Again cold, chips soggy, burgers cold

Useless, no cheese on burgers, nuggets missing, chilli cheese burger double ordered and was given a single cheeseburger

This McDonald’s always forgot something, this time my nuggets, the main part of my order !

Ordered a double cheeseburger meal from the drive through. Got a cheeseburger. That was squashed, I don’t know what they’ve done to it. It was freezing cold and so were the fries. The hot chocolate was Luke warm chocolate and only half a cup. All went into the bin.

Every time I order from this specific restaurant I never get what I want , it’s ALWAYS wrong. Rather under cooked or overcooked terrible just terrible

Let down by the local chaps loitering about

Husband had to wait quite awhile for the order. McSpicy and Filet of Fish were both ok however the fries were definitely not fresh and probably one of the worst fries ever ordered so almost all went in the bin. Rather disappointing meal.

Quick service, very helpful staff, very clean and tidy

Didn’t receive half the things I ordered and delivery kept getting pushed back

Very disappointed with McDonald's here. Ordered a large hot chocolate and received hot water. It didn't tasted like hot chocolate at all.

Always check your order! If you buy a Double Big Mac that usually means double patties but I got a normal Big Mac burger? I didn’t even receive the apple pies I bought and they only gave 2 nuggets in one of the happy meals. It’s happened before with this McDonald’s and looking back it’s always the weekend!?! Must be the staff or the managers on duty but please always check your meals.

The taste of Hot Chocolate is awful. Just hot water with chocolate powder. I have complained straight to them many times before. Always they say machine is not working well. Dear Mcd administration, Get these preston mcd’s a nice new maxhine.

Wish I could give no stars Waited to order two lattes we had our dog so wife and dog outside, pretty cold stood over ten minutes, staff too busy to take order from cash customers, never again awful experience

Missing half my items. Ordered Big Mac meal, 2 triple cheeseburgers and a portion for of cheese bites. Only got the bigmac meal. Someone isn’t eating tonight cheers

Food gone to waste , normally order and food is good with the odd problem , more than recently when ordering multiple times they've either got the order wrong and given us the wrong person's food or like this time every piece of food turned up cold , the fries turned up stale and cold and the milkshakes have turned up that icey that you can't drink them without it crunching in your mouth , I do not recommend buying for delivery (ordered multiple different items and every single one turned up cold or stale and when trying to contact them over the phone no one answers , total waste of money

On this particular visit, food was a little below the usual standards. Our wait was quite long, with other cars who were also waiting backing up causing chaos in the car park. Staff pleasant enough.

Order wrong ,staff not interested

This is the worst McDonald's in Lancashire. Consistently slow service and low quality food. Pretty sure it's a franchise store so whoever the owner is needs to sort this store out. Fries are nearly always cold, today I had a breakfast muffin that was slapped together and really greasy. Just don't rate this McDonald's at all, will avoid coming here in future.

Really enjoyed our burgers & chips. Was a bit surprised at how the burgers had shrunk in size!! Staff was really lovely. Will be back again.

Very clean and tidy. Staff were helpful and service was great. Nice and quick.

Ordered 2 chicken salads, both came without chicken. Nice one

Busy drive through and still pretty fast although the queue slowed things slightly and there only seemed to be 1 member of staff taking the orders at the drive through, he did well though 😄

The mcdonald's was quite clean and good food as good as it gets at a mcdonald's fast service and a quiet atmosphere surprisingly.

Had to wait a very long time for our food even though it was quiet. No salt on fries and cold.

Visited peddlers Lane, for a healthy option, this afternoon. Long queue; ordered chicken salad, dry chicken, 2 slices of dry cucumber, 2 slices of tomato, one edible 1 not and a LOT of lettuce. Coffee weak and watery. Perhaps the worst salad I have ever had. Provided 'feedback' at the counter but I got the couldn't care less attitude 'I'll tell management, but it won't make any difference'. Wasn't even busy in store. The worst £3.89 I've spent in a long while. Need to do much better.

I went to drive thru at this mcdonalds I was behind about 2 cars it took about 20 minutes for those 2 cars to pass also I once came here to pick up my order in drive thru and I saw what seems to be a couple workers making right at the drive thru window that stopped as soon as we appeared also I once got a big mac instead of a philly cheese steak what happened to this mcdonalds it use to be the best one

Food was cold and tasted horrible

Definitely the worst McDonalds in Preston! They never get your order right. There is ALWAYS something missing from your order. The food is cold & limp and of terrible quality.

The Driver listened to my specific delivery instructions simple easy efficient delivery Driver went the extra Mile! He was pleasant & polite & understood English perfectly which is always an added bonus lol! Thank-You🤩⭐️⭐️⭐️⭐️⭐️

Second time I’ve ordered off these jokers and second time items have been missing. Won’t bother wasting my time again. Ordered a large double Quarter pounder meal with a water and a double cheeseburger, surprise surprise the double quarter pounder was missing. The chips were also cold. I honestly don’t know how they get away with it, the staff have a very very simple job and can’t complete very basic tasks. I ended up getting a refund through uber eats customer helpline but that doesn’t make up for the fact I ordered because I was hungry. Pathetic service time and time again, employ more competent staff and not just exploit cheap labour in kids please McDonalds you’re taking the mick!!!

you didn't give us any water to drink and we don't know how to drink it

Great meal. My garlic mayo was missing, however.

Order food late night for baby but all the chips are really really cold like its been for many hours and burger is missing called to the shop but no any good response shit place to order food . Never gonna order from next time and suggest new customers to avoid this shop.

late getting food and items missing

The chicken burger was spicy when we were told it wasn't. Two attempts to get it right, gave up. Toilets out of order no warning as well.

Today, while I was eating out, some yobs I didn't know started bothering me, and sadly, no one from the restaurant stepped in to help. By the time I was leaving, two cops showed up, but the yobs were already gone. Honestly, this town has way too many rude kids running around.

Well if you have younger kids and want play on the outside area have to keep an eye on them as there's always bigger kids messing around screaming and trying climb the slide and jumping and running everywhere. So we went inside in the end and was nice.

cold, chips undercooked and managed to mess up a normal wrap unedible

No curry dip and missing half the chips

Absolutely abysmal 3rd time ordering from here they got it wrong. Last night they missed a whole meal off, of the 2 large meals that came large chips were only filled quarter of the way. We’ve all been ill today too so in half a mind to report this place because the kitchen must quite clearly be dirty. I will never order from here again

fantastic as always, every other mcdonalds always forgot something id ordered or was stone cold. i tried this 1 1 day and was piping hot with every item i ordered i only use this mcdonalds now

just came in with my friends, we was waiting around 2 minutes to get through to the first window, then got handed the wrong food. We then told one of the crew that the food that was given wasn’t ours, we then got told to move to the next window and was waiting around 5 minutes. One of the managers came over with our food and forgot our two drinks, we then was sat at that window for a good 10/15 minutes waiting… my friend then had to reverse to the window behind us to remind them that they had forgotten my drinks. Got home and we noticed the fries were half full and cold, my drink was warm and half full I hadn’t received my dip that I paid for. Diabolical!! I work in fast food myself and I understand how frustrating and exhausting it can get.. but this is taking the p***!!

Always wrong order and only realise once home. And paid.

Same as last time. Decided to eat in but i t was soon full of youths on scooters just hanging round giving abuse to staff. Police came - pushed and shoved them out and over the road. 2 miutes later theyr'e back in again laughing and joking. It seems theres a few Mcdonalds that have become a place for Anti social behaviour. Probably why the service is been affected. Staff were to busy trying to deal with them

Always freshly cooked and very hot love this McDonalds

chicken was luke warm chips cold and no straws sent for milk shakes. two meals inedible very disappointed

Fast food 🍲 pity they put so much sauces & salad on the burgers so that you end up with it all over you!

Came in just after 1pm on a Saturday expecting the usual mess and rush. The restaurant was immaculate, we were greeted upon entry and ordered table service. Three meals within 10 minutes, piping hot and straws/ serviettes on the tray already. A member of the team even asked how our food was...! A mcdonalds, run like a proper restaurant rather than working on reputation alone.. well bloody done to the manager and the team. This is the standard!

I was missing 1 double big mac 2 curry dips sweet and sour dips. Plus 1 double big mac.. :(

Gutted I paid £11+ tried to get the grimace shake, got the food but not the drink, paid daft amount to get it delivered to not receive what I ordered. So £11+ for some cheese sticks. Not happy.

Called late and not surprised that a par to what it normally is

Miss bits cheese bits and I asked for a large chocolate milkshake and they give me a kids chocolate milkshake carton