McDonald's in Preston

Staff are slow when you order and they prioritise the drive thru this is completely unacceptable!

Ordered 4 items that would have been cheaper if put through till as 1 meal plus 1 item. Wasn’t advised by staff and only realised after paying. Not even an apology when rang and spoke to Gareth. Only spending an extra £2 sounds pedantic but paying an extra 20% when you don’t have to isn’t on.

Absolutely disgusting. The sausage and egg mcmuffin was full of egg shells, the sausage was covered in grease and charcoal and the coffee was cold. I'll never eat there again 🤮

Would have been great if they got the order right rather than having to park up and wait, they did get the order right when taken, only "lost" it between order window and pay window. Lacklustre burger, why don't they just keep big tasty on all the time?

Well run place. Staff were friendly.

We ordered a mccrispy bbq and were given one made with a spicy chicken fillet. This was a dreadful experience for the person with stomach issues that ended up eating part of it before realising what had been done. It's lucky that this mistake wasn't made with a serious allergen. I got in contact with the store over the phone, who said they couldn't authorise a refund and said to email an address for one. since doing that I have been completely ignored. I didn't think mcdonalds could get worse than the one in leyland. I won't be coming to either of these stores again, they couldn't care less about their dreadful standards. Update: A week later I came back to the store in person to get a refund, and got the incorrect meal refunded. The manager checked the cameras and said the incorrect chicken must have been a supplier issue. Increasing service rating for this as at least i got refunded in the end.

Constantly getting pickled when i order no pickles. 1 star, i am so sick of wasting food!!

The food is ok and fairly quick My biggest complaint and it's nearly every visit is that being disabled the Disabled parking spaces are nearly always occupied by drive thro customers If they are disabled then display blue badge and when you tell staff they reply * the car park is not our responsibility * Would it be there responsibility if I was to park in drive thro lanes so that they were blocked You have people going in and out with orders all day so its easy to check if a badge is displayed and request people to move if not

Ordered a big mac and quarter pounder. Got 2 quarter pounders. Don't like waste, so I don't return food as it just goes in the bin.

Quick service, and we ate in so food was hot.

Thanks for my half empty Mcflurry from the drive through today. With just a tiny sprinkle of maltesers. How do I get a refund...what a joke service! Disgraceful

Friendly and welcoming service. Thank you

I would like to express my disappointment in this establishment. Not only the service was HORRENDOUS to the point that the employee walked away when I was speaking to them only asking for some sauces BUT also the fact that I have been ordering so many happy meals lately for my little nephew for him to get the Minecraft bee toy and not once that has come up. I have even asked the staff nicely for one and the response I received was astonishing, the employee looked at me with a face of disgust and said "no and leave the store now". I am highly disappointed in this establishment and in my opinion the staff should be supervised.

Gets very busy on Friday afternoons and Sundays in good weather. !!!

I’m highly disappointed with the mcdonald’s i have come to my whole life. The minecraft movie has just dropped and i’ve bought too many happy meals to be disappointed with the fact i still haven’t got a bee. I plea that i am compensated with a minimum of 5 bee toys since i am a loyal customer to this mcdonald’s. i’m disappointed in you guys, i hope you get better. As a former employee, this is outrageous.

They filled my oasis practically halfway and my family's burgers were slapped together not even properly put together

Went through the drive through, staff were rude and took 25 minutes to get our order despite them being quiet, then the food was cold.

Went today and was so impressed with the food and service other McDonald’s we been to recently have been so poor but these guys are a credit

Food was so so cold... We couldn't eat it...

Food was cold and there was 3 nuggets missing from my 6 nugget meal

Appalling service. Expect a long wait, even if you are the only car at the drive through order station. Then expect another long wait while they get your order wrong. Finally enjoy some poorly cooked, poorly assembled overpriced food. Obviously the management are sat in the office watching TV as there is no direction given to the staff who are absolutely hopeless. Burger King for me from now on.

great serive food was hot and nice place

Why am I always missing food when I go to the dive through?? It’s literally every time

when you order coffee or tea why do you not get sugar ?

Useless staff and app. Order always wrong and the drive thru slow leading to added queues on main road Update: tried today mar 25 - drive thru - told to wait around the front for the sexond time this week - simple burger meal. One to avoid

Great food, just a shame the caramel frappe machines are down often

Yet again still can't get an order right. Ordered bacon roll meal through drive through. On open it was a breakfast roll. I am allergic to eggs it could have killed me

they forgot the straw when we ordered two a milkshakes

Food's exactly what you'd expect but the environment's excellent with quick ordering and table delivery. Enjoy. S

missed a whole meal on my order and now all I get is a refund and I habe no food

some items missing and others swapped with small size.

Fairly reasonable service and wait time on a busy Sunday lunchtime. Busy restaurant hosts ensuring self serve kiosk customers were OK with machines and maintaining the restaurant keeping it clean and tidy.

I’ve never managed to get my meal from the window. ALWAYS, “wait round the front please”. Even tried ordering on the app still the same. Not fast food at all!

the food where cold and no chips with one off my meals

driver was rude on walking across neighbours land

Busy at tea times but service is usually quick.

The service is shocking. They used to have a policy where the food has to be with the customer in so many minutes now they just don’t care, it’s at least 15/20 mins whether you go in or go through drive through. The staff taking food out to cars walk around like slugs who couldn’t smile if they tried. More than half the time there is something missing. I only go because my kids like it.

Everytime I go, no matter what I order, they always tell me to park up. I ordered 2 cheeseburgers and they had me wait a few minutes at the front. The food has always been warm when they've given it me though but the state of this burger is criminal

Half the order was missing. Thr food that arrived was cold aswell

Fries are always cold but the Philly Cheese Stack burgers should be a permanent fixture. I love them 😍

Very good helpful clean and tidy

Wow..!!! Got the food correct this time. Well done guys… must’ve been the ‘new guy’ or ‘the manager’ that did my order…!!! 👏👏👏😊

Home away from home. Lovely place and lovely staff

Very disappointed in the Big Mac ! More like a little Mick! Staff and manager were nice though

Every time I order my items our missing they need to check the orders properly £35 is not a joke.

Sat in at the moment with two young girls (aged about 14) two tables away from us who have bought nothing just walked and parked their arses down......and then took it upon themselves to start vaping after reporting to a member of staff who said they would inform the manager 30mins later still nothing done about it.......the manager and McDonald's should be ashamed DO YOU NOT KNOW THE LAW

Easy ordering process at screen but long wait for food. Enquired about order with Dean the duty manager and got my head bitten off ! Said they were short staffed so no point complaining. Under pressure I know, but his attitude was not necessary as I was polite and waiting was not a big issue to me. Sorry to complain as staff are usually lovely.

Really good breakfasts and very polite staff 👍

I was missing items from my order

Went through the drive though last week and paid via contactless. The employee at the next window said there was an issue with the payment system and we would need to pay again. We argued that it had gone through. Employee said unless we pay again we would not receive our food, and if the payment went out twice they would refund once we could prove it had passed pending. She insisted on taking our phone which we were not overly happy about, and she took it to the other window. Went today with the receipt and online bank statement to show it had taken two payments, to be told that we must have ordered it twice and no refund would be issued 👍🤨

Staff too busy talking and not listening to orders. Brought wrong order out. Finally corrected everything. Took 15 mins to go through drive through .

Well... I thought Leyland was bad, but from one side of Preston to the other and still the same indigestible and bedraggled thrown together menu item cooked by kids. In case your wondering what the hell I ordered because it is cremated beyond recognition, I ordered a Double Sausage & Egg McMuffin. I don't usually litter, but I chucked this out of the car window for the circling feral seagulls doing laps around the Mcdonalds carpark at the Docks... and initially, it did get some interest but my offer wasn't taken up even by these scrounging vultures. They was more interested in trying to scran a paper bag near the bin. If these omnivores won't even eat your crap, and prefer a paper bag then that's proof your food is definately not fit for human consumption. Qualifications might not be necessary, but common sense is desirable... what donkey in their right mind would look at this and think... 'yeh, that looks good enough to eat', I'll slap a cheese slice on it, and screw up a wax paper wrapper around it, and hand it to a customer? Shameful.

Gone downhill. Smaller portion whatever happened to the tomatoes and gherkins on your burger one tiny lettuce leaf. Go large for extra and get medium fries and drink. Dirty outdated run by young staff on minimum wage why should they care about customers. Won't be returning

This place is ridiculous; ordered cup of tea and a McFlurry for table service at 18.39. The place was empty. At 18:58 I stood at the counter asking them to send a search party into the kitchen to find my order..... brings it out and it had just been sat there on the side, they then made a fresh tea. Not our first terrible experience of this McDonald's. Shame

Ridiculously long wait at the drive thru this week. 9 items on our order, had to wait in grill bay and they still missed two items off the order. Phoned from home when we realised the items were missing. No apology or compensation, just a code so we can pick up our fries next time we’re there. Was last resort for tea after most places were shut Tuesday evening, should have gone home and cooked instead.

Almost nothing inside burgers. no sauce and few things in each burgers

I think they "cook" the chips under an LED at this McDonald's, everytime floppy, pale, starchy undercooked chips, they are inedible greasy and disgusting. The worst bit is, I waited nearly fifteen minutes for the order, so god knows what they were doing but it wasn't cooking

Spacious mc with good services nice staff . Lots of seating space

I had a veggie wrap tonight as part of the meal deal. I also ordered some mozzarella sticks. This was a takeaway around 9pm. The meal was stone cold which was disappointing. I won’t be eating here again.

This is a very good McDonald's. Always clean.

Always make you park up and wait for your food i think it's a joke really. Service is slow

Slowest macs ever . 20 mins through drivethough

Always pretty swift and good service at the drive through but sometimes milk shakes aren’t on!! 😞

It's alright, not the best or worst McDonald's. Fairly slow on service and food, for fast food! But at least its generally served warm.

Great McDonald's this. Clean store and toilets. Nice friendly and helpful staff.

Shocking, tried to use points to get a coffee but they have connectivity problems so nothing worked. Manager not interested said pay or go. Totally crap customer service.

The last 2 orders from this place have had missing items (Cheese Dippers and Choc Pie) so that sucks. Aside from that the quality is good.

Terrible, avoid at all costs. Awful food, service, everything.

Came for McDonald’s Breakfast, ordered a breakfast wrap. Ended up waiting 20 minutes in the car park because there was no space at the front, and a miserable worker came over to the car and blamed us for parking too far away. When I opened my meal there was also no hash brown on the wrap. Completely disappointing, obviously ran by degenerates of society who are incapable of opening their eyes and walking an extra 2 metres and also making a meal with every ingredient in. Will not be returning.

No breakfast wrap amd no syrup for pancakes

false advertisement said if you spend over £20 you reciever 6 free nuggets which i didnt

Part of my order was missing Have had to claim a refund

All food was there, all hot, all tasty. Keep up the good work

My latest experience hasn't been the straw that broke the camels back at this restaurant. I would recommend going to a different McDonalds. Repeatedly when I order a Happy Meal in the drive thru from this branch I am asked to park up and the service is then very slow so that food ends up being cold. Today I had to go inside after waiting almost 20 minutes. If you're hoping to have a normal level of McDonalds service I'm sad to say you will more than likely be disappointed. My advice is to go to the KFC or Burger King (which is due to open soon) nearby. The service is much better!

McDonalds at the docks at Preston. Shocking. Sit in meal (wraps, served cold; lettuce looked bed,, cold bacon,, no sauce on one) cold chips, hot chocolate was tepid brown water. The table service was polite. As leaving ordered triple cheese burger and large fries and drink to take out. 20 minutes to get served, would not feed the burger to a dog it was that much of a mess and chips were cold again. Took it back and 10 minutes to change. Not impressed

Fast food service. Breakfast good

Went through the drive through, my daughter wanted the Grinch Happy meal, for the toy as it is one of her favourite films. Our order arrived, the happy meals were in Grinch boxes. We drove home, and on opening the GRINCH boxes we found a Paddington toy. Bad form McDonald's!!!! 😢

Great for fast food, quieter inside, everyone is outside waiting for their food, times change.😎🍔

Yet again something missing from a happy meal.. equals unhappy kids refusing to eat. How hard can it be to look at an order and put said items in a bag.. somebody needs to have a word or start deducting money from staff if they don’t put all items in the order…!!

no sauces after paying for them

Left waiting outside for my order 30 min they served over 20 other customers asked to speak to the manager I was told she is busy I finally spoke with her and got attitude even though her team lost my order we'll I can get ur breakfast now she said er no u will refund customer service skills rated -10 I got a full refund and left Totally disgusting way to run a business

Again cold, chips soggy, burgers cold

This McDonald’s always forgot something, this time my nuggets, the main part of my order !

Useless, no cheese on burgers, nuggets missing, chilli cheese burger double ordered and was given a single cheeseburger

Ordered a double cheeseburger meal from the drive through. Got a cheeseburger. That was squashed, I don’t know what they’ve done to it. It was freezing cold and so were the fries. The hot chocolate was Luke warm chocolate and only half a cup. All went into the bin.

Every time I order from this specific restaurant I never get what I want , it’s ALWAYS wrong. Rather under cooked or overcooked terrible just terrible

Let down by the local chaps loitering about

Quick service, very helpful staff, very clean and tidy

Husband had to wait quite awhile for the order. McSpicy and Filet of Fish were both ok however the fries were definitely not fresh and probably one of the worst fries ever ordered so almost all went in the bin. Rather disappointing meal.

Didn’t receive half the things I ordered and delivery kept getting pushed back

Always check your order! If you buy a Double Big Mac that usually means double patties but I got a normal Big Mac burger? I didn’t even receive the apple pies I bought and they only gave 2 nuggets in one of the happy meals. It’s happened before with this McDonald’s and looking back it’s always the weekend!?! Must be the staff or the managers on duty but please always check your meals.

Very disappointed with McDonald's here. Ordered a large hot chocolate and received hot water. It didn't tasted like hot chocolate at all.

The taste of Hot Chocolate is awful. Just hot water with chocolate powder. I have complained straight to them many times before. Always they say machine is not working well. Dear Mcd administration, Get these preston mcd’s a nice new maxhine.

Wish I could give no stars Waited to order two lattes we had our dog so wife and dog outside, pretty cold stood over ten minutes, staff too busy to take order from cash customers, never again awful experience

Missing half my items. Ordered Big Mac meal, 2 triple cheeseburgers and a portion for of cheese bites. Only got the bigmac meal. Someone isn’t eating tonight cheers

Food gone to waste , normally order and food is good with the odd problem , more than recently when ordering multiple times they've either got the order wrong and given us the wrong person's food or like this time every piece of food turned up cold , the fries turned up stale and cold and the milkshakes have turned up that icey that you can't drink them without it crunching in your mouth , I do not recommend buying for delivery (ordered multiple different items and every single one turned up cold or stale and when trying to contact them over the phone no one answers , total waste of money

On this particular visit, food was a little below the usual standards. Our wait was quite long, with other cars who were also waiting backing up causing chaos in the car park. Staff pleasant enough.

Order wrong ,staff not interested

This is the worst McDonald's in Lancashire. Consistently slow service and low quality food. Pretty sure it's a franchise store so whoever the owner is needs to sort this store out. Fries are nearly always cold, today I had a breakfast muffin that was slapped together and really greasy. Just don't rate this McDonald's at all, will avoid coming here in future.

Really enjoyed our burgers & chips. Was a bit surprised at how the burgers had shrunk in size!! Staff was really lovely. Will be back again.