Subway in Preston

Horrible Staff… A Lady Served Me It Was Just A Simple Sub I Ordered.. Ask For Salsa An She Mumbled Sayin I Couldve Charged You More For Salsa.. I Said Pardon Me An She Didnt Say Anythin… Wasnt Polite At All.. Didnt Even Warm My Sub Properly… She Just Hated Working 😡

Rachel really shone through, I'm glad proper management of the store has improved things for us. Such an improvement. Nice to see the problem staff arent there anymore. Well done subway.

Just visited this store and the young lady serving me had AirPods in so could hardly hear me and it showed because not once was I listened to, I asked for a six inch Italian with ham and cheese and then she proceeded to put turkey on, after I told her that I didn’t ask for it she took it off and carelessly chucked it back. Not one bit of customer service was given she was quite rude and she just walked away after I tapped my card, I didn’t feel welcome at all she just sighed whilst taking my payment and then walked off.

Worst subway in the world, management is very poor, service is extremely slow, surprised it’s still open.

Customer service is none existent in this place what a joke

The services at this subway location were truly terrible. I fell ill after consuming food from there, and I strongly believe that they must have served me old or spoiled food. It's really disappointing and I think they should consider closing until they can ensure the quality and freshness of their products.

I placed an online order , asked for chicken tikka (I received plain chicken) , i also asked for cheese on both of the subs in my order which i also did NOT receive.Additionally I am unable to contact them to inform them as they do not have a number on the website!! Terrible experience!!!! Horrible meal! Waist of money !

Food was ok. Two young lads working behind the counter didn't look happy to be there. Toilets were disgusting, no toilet roll, no soap and floor a mess. I let them know before I left but could tell it wasn't going to be a priority.

Very friendly and helpful staff

Unfortunately, it was a very poor subway experience. The young lady who served me was very friendly and helpful. However, the food was very poor, the worst subway I have ever had. Bread was hard and didn't seem remotely fresh and very poor filling quantity. The only good part was the coffee and cookie. Only ate half the sandwich and left hungry. I would usually have complained, but I had an appointment to attend and was in a bit of a rush, hence grabbing a quick sandwich.

Ordered beef cheese melt, and the guy serving was being a miser with the cheese

Female staff is very rude. She needs to learn how to speak to customers. I love subway but that rude worker put me off it.wont be going here ever again.

bad bad bad customer service.female staff is extremly rude.ruined my mood.

Awful customer service and awful food Avoid

I had awful experience coming in to this place. The female staff was not very welcoming the customers. She was giving attitude towards us. We ordered a footlong subway, but when we got the food it was icy cold. When we asked her to reheat the footlong she said she is very busy making bread. After us there was a white lady came into the store. she was very welcoming towards her and talk to her in nice way. She was showing attitude and being rude to us. I thought subway was is all about customer satisfaction but this incident proved me wrong. This incident just happened now.

A standard Subway with indoor & outdoor seating. It was busy but we were served fairly quick and the food was what I expected.

Incompetent staff. Ordered the same sandwich three different times and got 3 completely different sandwiches. Imagine ordering a "Big Cheese Melt" and they somehow forget to put any cheese on it. Brilliant. Probably the worst and most inconsistent Subway I've ever been to.

The thing that stood out most was staff member Anita, she is so lovely and polite always smiling, i will come again because she made my visit a really nice experience, how all staff should be, a real asset 😊 food was lovely too.

Very tasty breakfast sub .Good service

Previously had rude staff and poor service. Met with new manager Melissa today. Excellent service. I have my faith in subway again. It is managers and staff like her that can really take a franchise to the top.

Apathy levels high here. Staff could not have been less interested. I asked for no chillies; the lady added chillies and when I pointed out NO CHILLIES she picked them off one by one and flicked them back in the pot. Good job I'm not allergic. Needless to say, I didn't eat the sandwich.

Great experience! I visited this subway a couple times in the past, but had very bad experience due to the rude staff working here. However, it’s completely changed as they’ve got new staff working here. Kyle Anderson, and Nabeel Aziz were very nice and welcoming. The customer service was excellent because of how kind they both were. Very impressed!!

Rude, incompetent staff, frozen chicken in my over priced meal deal. Never had a problem with other subways but this is a shambles. Need to get a grip and train your staff

Staff serve your food like it’s prison sloth. I come here monthly with my kids because it’s what they want and the place is going from bad to worse. Dirty tables even when the place is completely quiet. Rude staff. Poor poor service.

Took over an hour to get served, the guy that was working seemed to have 2 speed's slow and stop, didn't apologise for the wait, didn't have the bread we wanted, 3 sandwiches 1 6inch and 2 foot longs for £17, would have gone somewhere else but pregnancy cravings rule, won't be going back in a hurry

Regular spot for a good lunch, great rewards system if you’re looking for a regular place.

Staff rude, very untidy, every table was empty of customers but all very dirty and uncleaned. Outside tables wasn't any better. Food was very poor, and had to ask a few times for my coffee with the meal deal. Definitely won't be returning

Rude staff member shouting at customers and other staff, never have I had an experience where Iv been witness to such bad customer service will not be coming back

Worst sub ever. Soggy bread. Wrong order X 2 and a manager who was screaming down the phone about staffing and training. SHUT THE PLACE DOWN NOW

Really helpful staff and food was good 👍 followed my instructions as was needed gluten free etc and always checked every time with my requests 😀

Came here and it isn't the prettiest Subway; lots of signs and ramshackled chairs so wasn't expecting much. The ladies on the counter were efficient and served whatever you needed, which in the end was a good sandwich made really well.

Just been to Subway at Deepdale retail park , very rude lady serving the food, totally impatient and not answering back to questions, she was being clearly rascist . Very bad experience, can’t believe people get jobs and can’t practice the basic principles of kindness and the procedures of customer service .

Came here as a family for dinner, chairs and an outdoor sign were stacked against one door making it look closed. We arrived at 7pm the sign said it closed at 9pm. As we walked in, the place was empty and a scruffy looking young lad (with young looking facial hair) was cleaning the floor, he threw down his brush against the window and came to the counter to serve us. He didn't greet us he just asked us what we wanted as he wiped his nose on his arm. Me, my partner and young son had only just got there and hadn't had a chance to decide and the lad just stormed off into the back in a huff, leaving us stood at the counter waiting. We decided to take our business nextdoor to KFC (which was very busy). We have visited this particular subway alot in the past and always found the staff friendly and welcoming, we will not be returning if we are treated like that again.