Subway in Preston

Something was old in my sandwich,I got really bad food poisoning soon after having their sandwich. Service was really bad:old woman there is so rude to customers! Tables were dirty and nobody was looking after the place,even the windows and door was dirty! We won't go there ever again!

Lovely subway with helpful staff 🙂

Earlier this morning, Luke, the area manager, contacted our store requesting a refund for an online order that had been placed at the wrong location. Our staff member politely explained that, given the order had already been processed, a refund was unfortunately not possible. Despite this, Luke chose to disregard the explanation and insisted, at length, that he knew better, even proceeding to lecture our staff member. Should Luke have any further questions or concerns, he is welcome to visit the store in person for clarification. As an area manager, it would be beneficial for him to have a better understanding of how franchises operate, particularly when it comes to store policies. I would also suggest some additional training to help refine his customer service approach, as his interaction this morning was far from professional.

My sandwich was not correct, missing the eggs cheese and ketchuponly hash browns on bread meaning it was cold. will not be ordering again

I ordered couple of times always come wrong order

Always missing items or replacing ordered items with completely different stuff. Hot orders turn up cold. Not ordering from here again.

Seems to have improved since last time I ordered, everything was correct and the subs were well prepared and the order arrived quickly. After previous experiences I was hesitant but I'd reorder again if this standard remains.

order never arrived , it's been over 2 hours!!!!! and I've had two delivered notifications that are differant and ahead of the current time .

This subway can never get an order right. They don’t know how to make their sandwiches. Surely they have a guide in front of them if they aren’t sure. Over a tenner for a sandwich and it isn’t even made right. It’s not the first time they’ve messed my order up either. Will not be ordering again.

Consistently the most disappointing Subway location. Rarely get anything approaching a satisfying experience. Horrible food and horrible customer service. The fact that there has been no change shows franchisees are not serious about improvement

Received the wrong cookies, I had asked for double chocolate chip and received the regular chocolate chip, also forgot my crisp’s and drink for my meal as well as giving me the wrong cheese bites as they were spicy when I asked for the garlic n herb cheese bites!

There was no plant patty and there were same items were missing , also it want’s toasted as Odered

Food was freezing by the time it arrived

Awful, my food hasn’t arrived they have sent me a bag of crisp!!!!!!

had left items out of my order

Quick delivery by a pleasantly friendly courier. Regular updates on progress of delivery. Food tasty and still warm. Very pleased!

Would be nice if Subway would put the something on the box to identify the sandwich. We have 4 different sandwiches and not a clue which one is which.

Just been into this branch with my autistic partner. After we ordered our sandwiches and to have them cheese and toasted they were both put in oven when came out my partner asked about the cheese as looked different she was spoken to in a rather harsh snotty tone and told it was exactly the same and they didn’t have the American cheese that they usually have and was given no other choice or anything and just asked what salad she wanted. The lady that served us is the manager of the branch and quite honestly how she got the job is beyond me as for a public service role she always seems to have an issue with general public. Once out of the shop my partner took one bite of her sandwich and couldn’t eat it as was nothing like American cheese and the different cheese used made her sandwich taste completely different and for her inedible and had to be binned. The manager should have warned before placing a different cheese onto the sandwich and then giving her no choice. Just as a point I had a different cheese which was not swapped without my knowledge

None of the 3 sandwiches order had been toasted ? Doesn’t even give an option to pressed toasted or not ! Who has a cold non toast subway ?

Usually it’s great! But this time it wasn’t toasted :/

The delivery driver took ages I saw him on the map going in circles and stopping somewhere. Also my last review wasn’t posted, don’t think I didn’t notice. Do better for the subway business..need some more education around business and how to manage it, get some more training

Ordered toasted sandwich - it wasant. Ordered 'No ham' but instruction ignored. Ordered sauce however no sauce was added. Ordered hash browns but whatever was delivered was so over cooked (And cold) that there was no adentifiable potato remaining.

Horrible Staff… A Lady Served Me It Was Just A Simple Sub I Ordered.. Ask For Salsa An She Mumbled Sayin I Couldve Charged You More For Salsa.. I Said Pardon Me An She Didnt Say Anythin… Wasnt Polite At All.. Didnt Even Warm My Sub Properly… She Just Hated Working 😡

didn't add cheese or toast sandwiches as requested missing item and wrong items delivered to what was ordered

they put 3 meatballs instead of 4 and just went overboard on peppers, and there wasn’t much pepperoni either

Rubbish over toasted bread at the top but the bottom wasnt heated at all. Hardly any tuna mayo

every time I order the order is completely wrong or half is missing its not rocket science 😒

Great service from staff with friendly attitude

Rachel really shone through, I'm glad proper management of the store has improved things for us. Such an improvement. Nice to see the problem staff arent there anymore. Well done subway.

the food was good but my chocolate cookie was missing and i wasnt very happy about that.

Just visited this store and the young lady serving me had AirPods in so could hardly hear me and it showed because not once was I listened to, I asked for a six inch Italian with ham and cheese and then she proceeded to put turkey on, after I told her that I didn’t ask for it she took it off and carelessly chucked it back. Not one bit of customer service was given she was quite rude and she just walked away after I tapped my card, I didn’t feel welcome at all she just sighed whilst taking my payment and then walked off.

Only got half my sandwich when i ordered a foot long got a 6 inch instead but other than that everythig else is good

Subway Meal Deal was missing all extras, no drink, no cheesy bites, no cookies and the subs were not toasted. It's just completely incorrect. Delivery was fine.

Order would have been missing items if i hadnt checked before leaving the store. Staff had to get reciept from the bin to doubke check what i asked for

Food was cold, one item missing and delivered late. Not good for a business meeting for our client impressions!

Worst subway in the world, management is very poor, service is extremely slow, surprised it’s still open.

No drinks delivered or sides. Only sandwiches

No drink received !! It was two items!!

The order was wrong the ticket was mine but the items were different when speaking to the subway they kept trying to say the Delivery driver was at fault when they made the order and put my order ticket on the wrong order.

Customer service is none existent in this place what a joke

Wrong sandwich delivered - correct receipt but wrong sandwich when opened

The services at this subway location were truly terrible. I fell ill after consuming food from there, and I strongly believe that they must have served me old or spoiled food. It's really disappointing and I think they should consider closing until they can ensure the quality and freshness of their products.

Food came cold and wrong sides came

absolutely awful, waited over an hour to be missing my drink and crisp, and the sub was freezing cold, don't see the point in doing meal deals if your not going to include them in the delivery!

I placed an online order , asked for chicken tikka (I received plain chicken) , i also asked for cheese on both of the subs in my order which i also did NOT receive.Additionally I am unable to contact them to inform them as they do not have a number on the website!! Terrible experience!!!! Horrible meal! Waist of money !

was discussing won't be ordering again bread was falling apart I have requested a refund

The subs are a mess and the fries are soggy

very pleased today whoever made the chicken salad gave a great portion very tasty driver was early satisfied 😌

Staff were extremely rude, was told to call 5 mins later then was ignored for 25 mins until after food was sent out

What a waste of £26 soggy wet bread freezing cold who ever makes the sandwich’s needs to learn how to make a sandwich. Uneaten and binned!

All Food was freezing. Absolutely stone cold. Nacho bites had no sauce with them. Also cold drinks were put in the same bag as the hot food !!

Meatball marinara salad with no meatballs

Food was ok. Two young lads working behind the counter didn't look happy to be there. Toilets were disgusting, no toilet roll, no soap and floor a mess. I let them know before I left but could tell it wasn't going to be a priority.

No hashbrowns and no ketchup just poached eggs!!!!

my order was left at my communal door in the rain the packaging was wet through also the food was soggy and isn't edable

I didn't get what I ordered èverything was wrong and forgot my drink

Very friendly and helpful staff

Everytime my order has been wrong now

Bread was so stale and chewy had to bin it, delivery guy was lovely and quick

special allergy instructions not followed

missing order items i order 12 cookies and completely missed.

Was ok would of liked it toasted afew minutes more would be perfect

there was no crisp it was cold, wedges there was only a few in a bag it cost £34 66 it's ridiculous I can't afford buying things that are some missing

absolutely terrible not a single item correct. will never order from the branch again!

Received wrong drink.. paid extra for original coke and received zero

Food wasn’t delivered even though it says it’s been delivered. Subway called me and said they don’t have gluten free bread in stock and app wouldn’t let me cancel the order.

Not enough chicken on the sandwich but over filled with salad

Unfortunately, it was a very poor subway experience. The young lady who served me was very friendly and helpful. However, the food was very poor, the worst subway I have ever had. Bread was hard and didn't seem remotely fresh and very poor filling quantity. The only good part was the coffee and cookie. Only ate half the sandwich and left hungry. I would usually have complained, but I had an appointment to attend and was in a bit of a rush, hence grabbing a quick sandwich.

didn't have chicken for big bombay just sent nacho chicken. no salad or sauce ripped off

THERES NOTHING ON THE SANDWHICH!!!!

Ordered beef cheese melt, and the guy serving was being a miser with the cheese

Female staff is very rude. She needs to learn how to speak to customers. I love subway but that rude worker put me off it.wont be going here ever again.

bad bad bad customer service.female staff is extremly rude.ruined my mood.

Awful customer service and awful food Avoid

I had awful experience coming in to this place. The female staff was not very welcoming the customers. She was giving attitude towards us. We ordered a footlong subway, but when we got the food it was icy cold. When we asked her to reheat the footlong she said she is very busy making bread. After us there was a white lady came into the store. she was very welcoming towards her and talk to her in nice way. She was showing attitude and being rude to us. I thought subway was is all about customer satisfaction but this incident proved me wrong. This incident just happened now.

That wasn’t my food, the sandwich was ice cold, not my salad. Wasn’t toasted at all. Horrible… waste of money absolutely. Not my drink, no additional sauce. Just rubbish. I am allergic to fall of the salad they have put In my sandwich.

A standard Subway with indoor & outdoor seating. It was busy but we were served fairly quick and the food was what I expected.

Cookies had a piece missing from them and subway sent wrong order

Incompetent staff. Ordered the same sandwich three different times and got 3 completely different sandwiches. Imagine ordering a "Big Cheese Melt" and they somehow forget to put any cheese on it. Brilliant. Probably the worst and most inconsistent Subway I've ever been to.

Food arrived cold, driver was at restaurant for 25 minutes then took 10 minutes to do a 5 minute drive.

Ordered a Sub with a total of just 2 ingredients and one was missed off. Asked for lightly toasted as my kid doesn't like crispy bread and it turned up feeling like a policeman's truncheon

The thing that stood out most was staff member Anita, she is so lovely and polite always smiling, i will come again because she made my visit a really nice experience, how all staff should be, a real asset 😊 food was lovely too.

Ordered and paid for a footlong sub but someone didn’t read the order properly and sent a 6 inch instead

Very tasty breakfast sub .Good service

The food arrived and everything fell out of the box with the fries in because it hadnt been opened up properly. The Tango drink was missing and the hash browns were stone cold. I’m not asking for a refund for everything but there’s no option in the app to give more detail The driver said I had to ring the store but there’s no number to call - i have not heard back about this complaint yet

Garbage. Food went missing and rude staff at restaurant unwilling to help. Avoid

Horrible cold sandwich and nachos

The sandwich was cold when it arrived??? Idk if you’re meant to warm it up when u get it but the last time I ordered subway it was warm

Food wasn't delivered and It shows me it was

Not good I ordered turkey ham and I ended up with tuna don’t even like tuna it even said turkey ham on the order receipt how hard is it to read an order think someone should double check orders before preparing not happy at all money wasted

Driver left my order on my neighbour's bin, like ten meters away from my doors. Thumb down for the driver.

Pesto missing from the supremo

Not much filling nothing like the picture cheese steak quite disappointed

Previously had rude staff and poor service. Met with new manager Melissa today. Excellent service. I have my faith in subway again. It is managers and staff like her that can really take a franchise to the top.

Breakfast sub was foul. Sausage tasted like aromatic perfumey reconditioned card board, the egg didnt even fill a quarter of the bread and the bacon was like old boots.the garlic bread looked battered and was like rubber even the drink wasnt ok. It was like someone had shook it before passing it to me! NEVER AGAIN WILL I ORDER SUBWAY FOR BRRAKFAST.

Food was over cooked nachos burnt for the price you'd expect it to be better.

Very bad they dint prepared it...

Apathy levels high here. Staff could not have been less interested. I asked for no chillies; the lady added chillies and when I pointed out NO CHILLIES she picked them off one by one and flicked them back in the pot. Good job I'm not allergic. Needless to say, I didn't eat the sandwich.

Very bad experience from Subway Deepdale. Instead of Double chocolate cookie I got milk chocolate cookie.

Half hour late without a reason!