The Parlour Tearoom in Basingstoke and Deane

Fantastic tearoom. Service outstanding, polite and friendly. Food is of a very high standard and quality. Generous servings. Very calming atmosphere. Thank you.

What a wonderful way to spend my daughters 1st birthday. It was warming, friendly and welcoming. The staff are attentive, and all a joy to speak too. Without asking they brought out a candle in a cupcake for my daughter with our afternoon tea. Everything was scrumptious! We were able to put a birthday banner up by our table and celebrate with ease. Although the atmosphere was busy, it was very pleasant. we were taken care of the whole way through our time spent at the parlour tea room. I would highly recommend and would defiently visit again. The decor in the parlour tea room is classic, beautiful and well kept. The perfect place for our occasion. Thank you all for a lovely afternoon.

this is a lovely little place to go to with a great feel to it, very friendly staff great home made cakes, good variety on the menu also allow for allergies, would recommend booking as gets very busy

Always a lovely place to go for lunch or a little treat! Very family friendly, with highchairs but leave pushchairs in the car as there isn’t room for them indoors due to the cosy nature of the tearoom. The decor is fabulous and outdoor benches are available. Toilets and baby change are elsewhere on site. The food is perfection and the service is always good. Staff are always very friendly and we always look forward to visiting.

Wow! Last weekend nine of us attended a baby shower at the tearoom. We prebooked and we all ordered afternoon tea. From the beginning to the end of the visit was amazing. We were welcomed by a very friendly waitress who took our order. Two of the party were Coeliac (gluten free) and they had put aside slices of cake for us incase we wanted it. The sandwiches were excellent especially the gluten free. They can be dry and tasteless but these were full of filling and perfect. The gluten free scones were the best you could get. They didn't crumble and you were able to spread jam and cream easily. The carrot cake was lovely too. Moist, tasty and didn't crumble. The other guests enjoyed their afternoon teas as well. A huge variety of sandwiches and cakes. Friendly staff throughout. We weren't rushed at all. We were able to sit back and relax. Even at the end we were all paying separately and one of us cleared the payment. The waitress excepted the apology and sorted it for us. One of the reviews mentioned that this place was as good as places in London. I honestly have to agree. Perfect from beginning to the end. We will all be returning in the future.

Beautiful cosy tearoom. Friendly staff. Amazing fresh cakes all cooked on site daily. It was hard to choose.

We enjoy eating here but really feel that the prices have started to get a bit silly. I understand that prices have gone up quite considerably but a childrens cheese sandwich, some crisps, a small fruit bowl (one type of fruit) and a cup cake (which I noted I’d not the large one that it used to be) is now £9. It does come with squash but clearly that’s mainly water .,. An adults sandwich and crisps is also £9 then a drink on top. Sadly we wouldn’t come for lunch in a bigger group now (my parents refuse to pay the prices) based on the price. However I do enjoy the food here so the two of us would likely return on our own

Fantastic food offering, everything was fresh and tasty! The service was brilliant, fast and attentive, made recommendation! I have a food allergy and it was taken care of without an issue! Would definitely recommend! Will definitely be visiting again!

We had the nicest time at the parlour tea rooms. They had loads of options for vegans and gluten free things for our group of friends. Everything arrived very quickly and the staff were so lovely and helpful and all very reasonably priced. Hard to find a nicer place to have lunch in Hampshire! We’ll definitely be back, thank you all! xx

The food here is absolutely amazing! The choice, especially for those with a dietary restriction is so good. The team always go above and beyond with the customer service, always friendly happy faces whenever I'm there. Prompt service you can always count on. I also love the variety of homemade cakes, sometimes I stop by and just pick one up!

Awful experience, food ok, nothing special but customer service is dreadful. No-one likes to be served by people looking down their noses at you. Think they need educating on customer service.

So appalled by the customer service we received from the manager here this weekend. My friends travelled 16 miles to visit me here for my birthday under my recommendation only to be treated with rudeness and disrespect. I phoned ahead in the morning and booked a table. We had an hour booking. This was totally understood and was told that we could sit outside afterwards with no time limit if we wanted to stay after the hour. So, we arrived a few minutes early, our table wasn't ready yet. It was finally ready 10mins after our allotted time. Our order wasn't taken for another 15 more mins then our drinks and food arrived 20 mins later. This left us with less than 10 mins of our hour slot. The manager abruptly came to tell us this just after our drinks and food arrived. When we politely queried this with her, we were then told it took so long because they had to "deep clean the kitchen" because one of us in our party had a nut allergy. It's almost beggars belief that this isn't already the case?! So essentially the manager blamed my friend for why the service and the food took so long! When we tried to reason with the manager, she spoke over us and was clearly very angry. We had to ask her to please let us speak! We agreed to move outside (as we did understand we only had an hour) but we were swiftly told as soon as we sat down again that we had to pay our bill as the table was also booked. My poor friend couldn't even finish her scone! As a small business I'm sure they can't afford to lose customers. Especially in the current cost of living crisis. We did (begrudgingly from the manager) receive a 10% discount off our bill but our entire experience was ruined by the poor attitude and customer service of the manager. Will not be returning or recommending sadly, as we enjoyed the food (when we were able to eat it!) and venue and the rest of the staff were lovely.

V disappointed with the parlour rooms. Was one of our favourite places and visited often. A gift voucher had been given to a couple of close family members as a xmas present. Sadly one of our intended party of four passed away a few weeks ago. Parlour rooms refused to extend the ‘6month period’ on the gift voucher as it had felt difficult to visit so soon in the last few weeks without the person the voucher was intended. However Today we had to go (only three of us of the original four) not the same but had to use the another voucher before that one ran out as well..!! Poor customer service in my view. Won’t be going back there anytime soon sorry. Took the money for the gift voucher but not able to use in the time period and no empathy with the situation we found ourselves in.

I visit the parlour tearooms often when I am passing for work or with friends and can’t recommend enough! I think the quality of food here is of a very high standard and very reasonable price. I’ve also attend some of the events that they hold at the tearoom which are lovely (mediumship nights, afternoon tea by candle light, galentines afternoon tea and wreath making). The staff at the tearoom are always so welcoming and friendly. I’m just gutted I don’t have any photos of the afternoon teas to upload as these are presented gorgeously!

Staff kindly moved our booking forward, however, we weren’t very impressed with the quality of food. I had ham which appeared to the most basic supermarket ham you could buy - inedible gristle in places. Panini was underwhelming, however the crisps were nice. Very small with cramped tables and a little chaotic as main doorway and kitchen doors are right next to each other so people constantly in other people’s way. We didn’t bother with desert.

I have many times to the Parlour Tearoom and always enjoyed my experiences there. I still love the place however my friends and I have noticed that things have gone down…. Now, when you order a sandwich, you get a miserable mini salad on the...

Very quaint setting. Lovely little tea room with plenty of choices. All freshly made. The sandwiches were very tasty and the warm scones with jam & cream were a lovely addition to the afternoon tea. The selection of cakes are amazing, very fresh and yummy....

I love this place. I’ve been to this lovely tearoom many times, for my family hen do, birthdays and just to catch up with friends. Most recently with my sister, the service is always wonderful, staff friendly and food delicious. I always look forward to...

I didn’t enjoy my experience at The Parlour, but mostly it wasn’t their fault. On arrival we were seated at a very small table in a cramped ‘dolls house’ surrounding, between tables which each were occupied with mums and their friends with babies. My word...

I ordered some afternoon tea boxes for a leaving 'do' at work. Really generous portions freshly made sandwiches, beautiful scones and a choice of the many delicious cakes available. Enjoyed by all!

Met up here with a friend recently in the afternoon. Have been several times before. Staff are always friendly and welcoming and there was a great choice of cakes. Pot of tea topped up, I must have drunk about 6 cups. Lovely quirky mismatching china...

Brought my hubby after visiting with some girlfriends last month. Wasn’t disappointed. You guys are amazing; your cakes are spectacular. 2 pots of Assam, sandwich, cake and scone later and we were stuffed. Thank you - my new favourite cake stop.

We have now been here three times and had an amazing tea each time. They cater for dietary needs including dairy free and always have a delicious cake which we can eat, last week it was chocolate and caramel. There is a good choice of...

After the big hype on FB I thought why not..... on arrival they asked if we had booked. We hadn't but they cleared a table for us. We had a pot of tea each which was nice. They did have assam...The cinnamon apple and sultana...

What do I recommend? Why, everything! The best afternoon tea ever, with fabulous cakes, light fluffy warmed scones, with thick clotted cream and jam, and the most scrumptious sandwiches, all served up beautifully, by friendly staff in a very comfy and welcoming tearoom. I can't...

Went to have some scone and cake, the scone was delicious and perfect, there was no fruit scone though. It was nice and warm and had plenty of jam and cream. The cake was lovely too and staff was very nice and friendly

We held my 7 year old daughters birthday party here today and she loved it. Loads of sandwiches, snacks and cakes and sparkly pink juice 😊. The service was excellent and everyone was lovely.

had a super lunch here with some family. Staff very friendly and attentive as always. First visit since covid restrictions eased. Will be back. Straw berry Suprise cake was delicious.

As always Lucy and the team did a fab job. The tea room was clean and COVID safe. The service was fantastic. The food even better! Perfect catch up with friends. Thank you team

Had a really lovely special tea at the Parlour Tearoom, thanks to our lovely Daughter in Law’s Christmas Present voucher. The voucher was honoured all through the lockdowns until we were able to go, once restrictions eased. All Covid protocols followed rigorously, whilst we were...

Met up with friends for a lovely relaxed tea. Delicious homemade cakes and scones and freshly made sandwiches. Will definitely be regular visitors.

My daughter and I had a take a way afternoon for Mother's day, it was Absolutely beautiful, freshly made,nice selection, covid friendly and safe pick up,would highly recommend.

I didnt even know this little place existed until my daughter happened to be in the area recently. We visited today for lunch and were very impressed. The food was fresh and there was a great selection of sandwich fillings, and cake flavours I had never even considered before (hello Earl Grey and raspberry). There is an option to have a sandwich, cake and tea on one tray which makes it excellent value for money. Though I do recommend the triple layer sandwich :-) Lovely to see it busy even on a really rainy afternoon .We were asked to sanitise our hands as we entered and staff all wore masks. Good to see that menus are all laminated and cleaned between diners too which is something I havent seen in many places. We will definitely be back.

I ordered several afternoon tea boxes to enjoy with my family to celebrate my parents wedding anniversary. I loved this idea of being able to have afternoon tea in the comfort of your own home. The booking and collection process were easy, the boxes were reasonably priced and they were delicious and felt so indulgent. Thank you for the boxes and I hope to return to the tea room again in person.

Had such a lovely time at The Tearooms today! My colleague and I hadn’t seen each other in person for 6 months! So it was lovely for us to catch up and of course talk about work Food was amazing as always, the team did a fab job of making us feel totally comfortable as well as being very careful about serving food & drinks. Took some Citrus cake To-Go, ate it later with a cuppa - OMG it was DELISH!! Thank you for a lovely brunch - we will be back again soon!

A little gem, hidden away in the Viables Craft Park. I had heard of so many people recommending this place but never managed to get in as it's always been fully booked. Today I understood what everyone was talking about, a truly tremendous café, wonderful friendly and helpful staff, great atmosphere and extensive selection of food.The Gluten Free Scones are AMAZING! Hard to find great tasting gluten free alternatives usually but that was not a problem here. Will definitely be recommending further and returning.

We went for lunch and enjoyed a very tasty meal. The service was very good and the staff were pleasant and cheerful.

My wife visited here today 11/01/2020 with here disabled mother who is wheelchair bound, she had cancelled her mums dinner at the nursing home and was going buy her something to eat and drink here on the way back from her visit at Aldi’s, when she arrived there was a table available, she asked the waitress about sitting there, the waitress went to check with her boss and came back saying she couldn’t sit there as it wasn’t for disabled people, my wife couldn’t believe her ears that the boss of this cafe was discriminating against a disabled person, this matter is not over and will be taken further, absolutely disgusting treatment.

Visited Saturday 10 November but hadn’t booked, staff were very welcoming & despite the fact we’d not booked they were able to give us a table for half an hour. The place is beautifully decorated and uses pretty bone china. The food is good value and tasty but the choice is quite limited (my husbands on a veggie & doesn’t eat dairy the menu was very limited for someone with his requirements) but if your after scones/cakes it’s lovely and the staff are delightful and really attentive thank you

Tucked away in a small center full of quaint shops, far away from the Town Centre, I never knew about the tearoom for years. I discovered it on a random google search and looked up reviews. I'm glad I wasn't deterred by a couple of negative reviews and decided to go with my sisters and nieces. We had a jolly good time. The scones were freshly made and delicious, with a generous helping of clotted cream and jam. They had a great selection of fresh, homemade cakes for us to choose from. The room was warm and cozy, quaint and quirky, with little quotes on all the walls.The ladies who served us were kind and attentive, we didn't wait for long before our order was served.My niece had the Children's High Tea and she loved it - great option for kids as it was good value for money. She also had hot chocolate topped with cream and a generous helping of marshmallows - made her day! We had a toddler with us too and she enjoyed her cheese sandwiches.My sister who's pretty picky loved it and gave them a high score. She's vegan and was able to get vegan sandwiches and a vegan fruitcake.There were two celebrations going on while we were there - a birthday and bridal shower - and this added a festive vibe, albeit noisy but we didn't mind.If you're really looking for coffee though, this is not their strong suit but they have a pretty decent tea selection.All in all, we discovered a great new tearoom and we'll surely be going back.

Say it as it is. That is my motto, do not fudge the review. The best things about this place is the welcome, the ambiance and the price. The sandwiches are very fine together with the paninis. This is a tearoom that all ladies dream about, everything but everything does not match but this only adds to the overall experience. Too many possitive things to say about The Parlour so I will concentrate on the small amount of negatives. Tea too weak, no fruit cake. All else FAB.

This little business is situated in a craft block just off Jn 6 of the M3. It has home made cakes, sandwiches and alike, all at very reasonable prices. The cheese and Marmite scone is particularly tasty.The young servers are polite and friendly. Go visit if you are in the area, they deserve your custom and you’ll get lovely cafe food at a good price, with a smile!

What a lovely looking tearoom covered with querky, amusing quotes on the walls. We received a friendly welcome and the tearoom was buzzing and busy. Our waitress was lovely and politely asked if it was ok to clean down our plastic tablecloth. Once done tthe tablecloth was still 'sticky'. Our waitress then gave us each a napkin and knife but unfortunately handed the knifes to us with her fingers on the cutting part of the knife. Having just used a chemical spray to clean tables and not cleaned her hands we found this unacceptable. We ordered various teas with scones with jam, cream and fresh strawberries. They forgot our strawberries. One of our teapots and a milk jug had a chip on their spout - totally unhygienic - I asked for a second milk jug which they were happy to provide. The scones were delicious and the cakes looked awesome. Unfortunately attention to detail and hygiene is lacking. Think I probably visit here again. :-(

Lovely staff. Food is good but just your average stuff. It was good of them to fit us all in booking only a couple of days beforehand and us being 8. Had to wait a while for drinks etc. Shame it's way overpriced in our opinion.

I liked the look of the this place and for a treat took my brother. Unfortunately there were no tables inside so you had to book, we just sat outside which was OK for us but where they are placed makes it feel like your in a car park. There was only a latte and filter coffee as an option. We ordered two lattes a chicken wrap and a slice of cake. It came to £15.85! To our dismay the lattes were small and we were sure they were the kind you make instantly from a sachet. Not very nice. The wrap was also small and came with a small portion of crisps and a few leaves as salad. Really disappointed as I had hoped for more for the price. Unfortunately wouldn't go back or recommend.

I was looking for somewhere to meet a friend that was mid way between where we both live and found the Parlour Tearoom. What a find! The owner and her staff were very friendly and welcoming. There was a great selection of sandwiches, and the hardest part was chosing which one to have! The delicious cake was obviously home made, and the tea was served in teacups rather than mugs......a really great place to meet up and have a yummy tea. I'll certainly be back. Booking is essential as the tearoom is small and gets busy......the sign of a thriving business.

I recently had lunch here as a birthday treat with my friend. The Tearoom is quite small but cosy. The staff were efficient and helpful. All the food is made in house and there is a lovely choice of cakes. We both had the inclusive meal which was a sandwich with a side salad and crisps, a slice of cake and a hot drink. You have to book in advance because it gets busy and space is limited.

Fantastic afternoon tea at The Parlour Tearoom. Fabulous food and great friendly service. Well worth a visit.

Fabulous tea, with phenomenal service, slight mix up with booking days but they were still able to accommodate us, and provide absolutely tasty dairy free sandwiches, scones, shortbread and cupcakes. The staff were fabulous and so friendly and helpful would definitely recommend for other people

We had a gift of Tea with a Friend from the family. I was told we should book. We arrived on time but we picked a bad day. With a hen party in residence it was clear peace and quiet were going to be non existent. A very small internal space increased by outdoor tables. Our tea consisted of 2 minuscule warm scones, jam and clotted cream, a piece of our choice of cake and tea. The scones, though nice, were tiny. By 3pm the choice of cake was sparse. The noise inside such a small space was uncomfortable. You struggled to have a conversation. And at £17.00 we felt it overpriced for what we had. I had heard good things but the prices were astronomical for sandwiches or ploughmans. Bitty decor did not help. We were happy to leave as soon as our bite size cakes had been eaten.

having been here a few times i can highly recommend the parlour, the staff are very welcoming and the food is excellent especially the cakes lol

I had visited last summer and sat outside. Today I visited with family for lunch and we sat inside. The Tea room is beautifully decorated and has a relaxing atmosphere. The food and service was very good. Will definitely be visiting again.

The parlour is right up our street. Staff friendly and welcoming and knowledgeable. We love the afternoon tea for two steaming hot and scones and cake. Fun place with lovely people.

Having been here only once before and thoroughly enjoying it, we went again for a small birthday get together (3 people).

I brought my wife here with some friends to celebrate her birthday. We loved the quaintness of the tea room and the ladies serving were lovely. They even served my wife an extra large slice of cake with a lit candle which was a special touch. Everything was just perfect.

It was our first visit yesterday and it did not disappoint staff were friendly and the food was delicious they even do gluten free would highly recommend & will be visiting again but would advise booking as they get busy

I’d always seen friends visit here and always felt jealous when I saw the photos, so decided to book for afternoon tea! Glad we booked as it’s quite small but gets so busy and I can see why. The staff were lovely from the moment we entered, we also had a lot of allergies and we were really taken care of! The food was lovely and very filling, they had a huge long list of colourful teas! The place is set up very well with humorous signs and little quirky decorations! Definitely recommend, just remember to book!

This is the second time I have been here and both times with a good friend and her baby who is now 11 months old. The staff were wonderful and we had great service especially considering that it was the last day of half term. The sandwiches are so fresh and tasty and a lovely selection of cakes. It was a great experience and one I recommend to anyone. It's like having tea with friends.

Haven't been to the Parlour Tea Rooms in a while and then visited twice in 2 weeks. Firstly with a friend then with my sister in law.

I have been here a few times, twice to eat in but more often to pop in and grab some cake to take away. The cakes are always amazing, the staff friendly and the service quick. It is lovely to have such a nice tearoom so close to home.

We popped in on the off-chance they had room and were pleased they could accommodate us as they’re often fully booked As always the food was delicious and so much to choose from. Book ahead if you don’t want to be disappointed though!

First time I have been to this tearoom, sat outside as we hadn’t booked which was not a problem, we ordered a set lunch of sandwich, cake and tea, very nice choices sanwiches and the cake WELL, it was earl grey and black currant I think it was amazing, good service will definitely be back

Went on a Saturday afternoon with my friend for an afternoon tea (we had booked a table) however when we arrived, we decided against the afternoon tea due to the heat (it was a very hot day) and chose a sandwich lunch and piece of cake for £8.99.

So I just finished work and wanted to go somewhere nice for a pot tea, cake and read my book. I haven't been to Viables for a while and fancied a bit of window shopping too in the surrounding units. So back to my cake, sorry brownie, pot of tea and just me. I am embrace my own company once in a while and it's always pleasant to enjoy it without being made to feel like an outcast.

Nice little tea rooms tucked away near the Viables estate in Basingstoke. Free parking available. it is popular so does get busy. good selection of cakes as you'd expect along with snacks and light lunches.

Thoroughly disappointed that for one of my first outings as a new mum it was not possible to stay at the parlour tea rooms as you are not allowed to take prams in. It was far too cold to sit outside with a newborn baby so we had no choice but to leave. It begs the question where I stand with children with special needs who have wheelchair prams am I to be turned away and discriminated against then as well. Certainly food for thought !!

Having visited The Parlour Tea Room recently with my children I have to say I was massively disappointed. After being seated at our table I then waited a considerable amount of time to place my order whilst watching the staff talk, at which point I then wanted to leave given everything I seemed to touch felt sticky and not as clean as I would like. However given I had hungry children with me I decided to stay in the hope the experience would improve but unfortunately not. The cutlery did not look clean (thankfully we didn’t have to use it given what we had ordered) and the cups/glasses in which the drinks came in also looked ‘grubby’. After we had finished our lunch the children then wanted a cake, there was ‘nothing’ that would have appealed to a child, I then paid my bill and made my way to the nearest supermarket to buy them the cake they were very much looking forward to. Such a shame as this could be much better.

An excellent visit today with a gourgous selection of home made cakes,freshly made sandwiches and very wide range of teas and coffee,the staff are very polite and friendly,the tea room is beautifully decorated and the toilets are spotlessly clean as is the rest of the establishment!we look forward to our next visit......

Today I visited the parlour tea room with my residents from Basingfield residential home. we booked in advance the staff were very accommodating and organised an area for us. Some of our residents are wheel chair users so it was nice to know they would be comfortable with suitable access.

Lovely afternoon tea helpfull staff. Good variety of sandwiches and cakes good atmospheredefinitely go back

We booked for 7 of us to have afternoon tea on Mother’s Day. The staff were very friendly during booking over the phone and were lovely and friendly on arrival. The tea was absolutely delicious and we were all very full afterwards! Would definitely recommend! Amazing fresh cakes, sandwiches and scones. Lots of different varieties of tea on offer too! Will definitely be returning!!

Just Brilliant!!!! I have visited the Parlour Tea room a few times before for afternoon tea with friends. I recently attended their medium tea and cake party evening with my mum and sister. It was such a well organised event and all staff and the owners were extremely welcoming and kind. We even had a good old chin wag with the owner after the event had finished! A fantastic place and will look forward to my next visit, Thanks.

Lovely afternoon tea with friends today! First visit, won’t be the last. Lovely fresh sandwich, cake and scones with plenty of jam and cream!

We threw a baby shower for my sister here at the weekend and it was wonderful! As someone out of town I didn’t know what to expect but the team were so so lovely, the food was exquisite and the atmosphere for the whole thing...

After bending over backwards to accommodate my lunchtime booking only a couple of hours prior, with lots of juggling and a call back within the timeframe promised, the lovely team did not disappoint! The service was efficient, food excellent and great value for money. It...

Visited for lunch and was very disappointed. This used to be a fab place but definitely gone downhill. It was busty, mainly big parties with lots of children and very noisy. The tablecloth felt tacky and the place generally felt a bit grimy. The cake I had was dry and tasteless, not very nice at all,standards have most definitely slipped here and it’s a great shame but under different ownership these days.

I have now tried on three separate occasions to visit the tearoom with all three bookings being at a later...

Lovely little Tea Room. Myself and 7 friends came to the Tea Room on a Saturday for a Baby Shower....

What a lovely afternoon had by all!! Thank you so much for catering for all 13 of us and for...

Our Daughter had her Princess tea party at the Parlour tea room for her 5th Birthday party. We were made to feel very welcome by all the staff, nothing was too much trouble.

Met a friend here for lunch last week. Cheerful and friendly staff, pretty decor, very clean. We both enjoyed freshly made sandwiches and pots of tea. Nice to see Darjeeling tea offered. Will be back to sample afternoon tea. Prices very reasonable.

Popped in for a lazy day off lunch.

Visited with my young son for mother/son time. We were made very welcome and the children’s high tea is brilliant. My son ate the whole lot. My farmers tea was excellent. Lovely choice of sandwiches and delicious handmade cakes. Would definitely recommend to others and will be returning again soon.

My husband & I enjoyed a leisurely lunch here recently on a visit (from up North in Lancashire) to my niece & family. Very impressed - pretty décor, good service and nice food. I had the soup of the day and a Panini, both of which were very enjoyable and well presented. It must be lovely to have one of their Afternoon Teas here as it is the perfect setting.

Really well worth a visit and I advise that you book in advance. We visited on a miserable rainy day and chanced a visit without booking. We were really lucky and were allocated a table as long as we left in time for the reservation. We were not disappointed and I do recommend this jewel in Basingstoke - a bit like Betty's Tearooms on Harrogate, but smaller.

Pleasant staff and greeting. Menu and prices reasonable. Atmosphere a little lacking. Service initially good, tea and delicious panini served quickly, but then everything stopped! Staff did not look around to see if anyone needed anything else, did not clear empty plates until we had to attract their attention when wanting more tea as first pot now cold! I was going to have a piece of cake but it was never offered and the lack of interest by the staff made me lose interest. On a positive note - better for the diet I guess! Overall a bit disappointing. I probably won't go again - there are better tea shops around.

Mi amigo y yo fuimos allí para tomar el té por la tarde un sábado por la tarde. Era la primera vez que para nosotros y nos quedamos muy satisfechos con la experiencia! Teníamos un 'Agricultores de té", el cual se hizo de una taza de té (rellenados a pedido), un sándwich (incluido el de patatas fritas y una guarnición de ensalada) y una (grande) Porción de tarta.

Delicious cakes!Great for an afternoon tea and cakeStaff was friendly and gave suggestions on the different cakes displayed

Visited The Parlour Tearoom today as a treat with my 84 year old Mum. We had the most amazing tasty lunch and the staff were all very friendly and welcoming, nothing was too much trouble. Thank you for making this so special and we will definately be back in the near future for more tea and cake!

What a great find. Lovely little tea room, sandwiches so fresh, huge choice of amazing cakes and staff all so friendly. Can get busy! So book of popular times. Big party of about 20 when we went! Such a great idea. Plus some great shops in the craft centre. Lovely place to catch up with friends

I have to say it was wry pleasant from start to finish! From the booking, to allowing us to decorate, accommodating to dietary requirements and even a last minute mini person who was given a delicious fruit bowl! The atmosphere was very relaxed, the food was delicious and brilliant value for money - we couldn't finish the cake from afternoon tea and we could even take it home. I would highly recommend and will most definitely be returning for lunch in the future. Thank you ladies x

I have been coming here for some time and it has seriously improved since the new management took over - much nicer service now. My only complaint would be that the menu is limited and I know it by heart. There is only a tiny kitchen so it must be difficult to provide a big variety. I also think the roll that comes with the ploughmans could be nicer - maybe a wholegrain roll; otherwise this is a seriously good lunch! Delicious!

Great tea, sandwiches and of course, cake! The service is quick, and personal and the food mega fresh and tasty.

On the recommendation of a friend we called in for a sandwich, but we chose the Ploughman's Lunch having seen it as we passed through the café. The ploughman's was delicious - large slice of cheese, salad (tomato, lettuce, cucumber) silver-skin onions, pickle, bread roll, plenty of butter. The café is very pleasantly decorated, very clean and welcoming. My only concerns were how close the tables were, we could hear other people's conversations . Secondly I would only return for a ploughman's or sandwiches because they do not serve a sugar free option for diabetics - a huge problem - people cater for vegetarians, gluten free etc., but not diabetics.

Popped in for a takeaway coffee and toasted sandwich (roasted vegetables) on a Saturday lubchtime. The coffee was far too hot to drink or even take a sip of without scorching your mouth, so I started on the sandwich. It was floppy and uninspiring and if I was still in the vicinity I would have taken it back. The coffee, once it had cooled a bit, had bits floating around all in it and wasn't drinkable. Total waste of time and money. Would not recommend this place and will never return there myself.

We had a lovely afternoon on Saturday for my daughter's baby shower. Such a beautiful little tearoom. Food, cakes, attentive and friendly staff were all amazing. Thank you for helping to make our afternoon very enjoyable and special. I will definitely return! 5 stars from me, thank you. I

A spur of the moment visit as my five year old was ' starving Mummy' .. We were met with smiles and given a table for two despite the tearoom being busy. We weren't going to be long and in that time had a beautifully freshly prepared lunch of a cheese and ham toasty for the boy and I had a lovely chicken and mayo sandwich with a pot of tea. We couldn't resist the cake and the chocolate cake was the best we've had! So rich and special! I also had the lemon and ginger slice and would have it again. Totally delicious. The atmosphere was happy and as cheerful as the decor. Can't wait to go again!

i was a regular at the tea rooms, but since it changed hands, its not as nice to visit.. the food is still excellent, but the venue is now a bit of a characterless place to go. Not much of the vintage charm it had before, there used to be lovely old china on display, flowers, and it had a really homely feel about it. but now, although newly decorated, it seems cold, uninviting and just an empty room with a few tables and chairs in it.. disappointed... i hope they bring back its nik naks and charm, because as it is, it is just not got a vintage feeling

I have been regular visitor since the Parlour Tearoom opened but my visit this week was a real let down. My friend and I arrived just before midday on Saturday hoping for pot of tea and freshly made cake. Instead we were greeted with a beautifully redecorated tearoom with empty tables laid out for a Mother's Day event but no space inside for people who had no booking. We were able to sit outside as it was a lovely day but we had to make do with paper take away cups and no choice other than Victoria sponge, which didn't taste particularly fresh. The new owner appears lovely but I think she needs to consider the regular customer's experience; how much trouble would it have been to serve tea in the usual China cups? Or to have a couple of cake choices? It didn't feel welcoming or good value this time round but we have had some delicious teas here in the past so we will sample it again in the not too distant future. I really hope it is successful for the new owners; Basingstoke really needs its friendly independent coffee shops and tearooms. Good luck.

Visitors this tearoom today and it was brilliant. It has been taken over and has new owners. The cakes are amazing and the service is brilliant would highly recommend. And to everyone who says it's odd that you need to book well you do it's a successful business and if you want the service do book as they are very busy. Brilliant tea room, see you ladies next week!