The Old Quay House in Cornwall, Isles of Scilly

We have been several times to this pub for lunch and have generally been pleased with the meals. However today was an exception as we left feeling 'Ripped Off'. Service was good, meals tasty but when we got the bill what a shock. I had the bacon added to the burger and knew that it was going to be £2.75 but only one slice, very poor portion for the price. My 96 year old Father in Law asked for some cream with his pudding instead of custard. A small sauce dish came and he was charged £3.50 for this small amount. More than the cost of a whole quarter of cream. When will these pubs learn that if you rip off your customers then there will be no repeat business!

We went for a birthday lunch, the service was great. The place itself is lovely and clean,the park area for the kids is good. The food was lovely and fresh but I do think it was pricey. £8:95 for a pudding and the main meals were pricey £18:50 for a gammon steak Would I go again ? Yes for a drink in the sun but wouldn’t go again for a meal as there’s more places to eat at more reasonable prices

Staff were lovely and very polite from time we made contact to book table and while we were there. We went for carvery on Sunday to celebrate a family birthday. The Carvery is served for you and not serve yourself, unfortunately this was the downfall of what could have been an amazing visit. The meat was dry and cut wafer thin and a very small amount at that. There was only 4 varieties of veg (swede, cabbage, peas and carrots) which may as well have been served with a teaspoon as that's as much as you got of each. The only thing that was hot was the roast potatoes but they were tasteless. The standard adult carvery was just under £16 and there was hardly anything served on the plate. The food and drinks are incredibly overpriced which is such a shame as with the surroundings it could have been perfect. If charging that much you should at least make sure you have a good variety of vegetables and that the meat is cooked nicely. If you have to serve it for the customer instead of them serving themselves then at least make sure you give proper portions. I had the same served on my plate as my 4 year old (childs carvery) This would then make it worth it and give people no reason to complain. I will say that 2 of our party had burgers and they said they were ok but they were over £15 for just plain burger and then they charge £2.50 to add a slice of cheese and £2.75 to add a slice of bacon. I understand that there is always a mark up on food but that is just taking advantage. This meant that a bacon cheeseburger with a very small helping of chips came to £20.25 !!! Really wasn't worth anywhere near that. Only had 1 drink each when we realised that it was £2.10 just for a dash of lime. Overall a real disappointment.

The staff and owners couldn't do more for us ,comfy beds,luxurious toiletries, and a view of the estuary that was second to none I slept like a baby and for dinner in the evening I was able to have plain cauliflower without sauce with my roast dinner a request that I'm normally turned down. it was no trouble at all for the staff to go the extra mile for us and we pl ve back soon

Went for dinner here and were very disappointed. The butterfly chicken was very overcooked to the point of being inedible should have sent it back and the chips were tepid .The service was slow with grumpy staff. The baked hake was ok. If you are thinking of going here would recommend you don’t.

Lovely lunch, as always, with pleasant staff who knew what they were doing. I had super cod and chips with delicious batter; just right. Husband's gammon was also well cooked. Friendly, welcoming owners and we always know we will have a good meal. Don't understand the negative reviews.

Fantastic food, service and ambience. Thank you Trevor, Margaret & fantastic staff for another fabulous lunch and awards event for Penzance Bowling Club. Nothing but praise for you all from all our members. We'll be back next year as normal 😊

We held a 90th birthday lunch for my dad at The Old Quay in Hayle in their upstairs function room. From the first email, to serving the last glass of fizz, Trevor and the team were simply amazing. Super-organised, helpful, smiling and unflappable: just what you need when organising a secret birthday lunch for over 30 guests! Everything ran smoothly and the food was very tasty. The area has its own bar, dance floor and toilets and two sets of stairs-one with a stairlift. Everywhere was very clean. It’s really easy to get to being just off the main A30 bypass on the estuary just outside Hayle and has loads of parking. I strongly recommend and would certainly go there again for a similar event. Although we didn’t use it, they also have a screen and AV equipment.

Perched on the edge of the estuary the location is perfect however the welcome was a little frosty and having been seated on the smallest table available the atmosphere could only be described as a little odd, functional not friendly and verging on dismissive. The menu offered a good selection of interesting options and in part the food was acceptable. Some elements were not the best quality but in general our meals were edible if a little pricey. We didn’t feel that The Old Quay House really wanted people to do anything more than eat and leave. A huge shame really as the location offers so much at first sight.

Wonderful lunch on a rainy da. As always the food and service is excellent. One of our very favourite restaurants whenever we are down here.

This Inn is brilliant for Sunday lunch. My husband and I booked 10 days ago for carvery lunch for today. The service was prompt and staff were very friendly and efficient. The portion size was very generous, delicious and good value for money. My husband and I are gluten intolerant and they provided gluten free Yorkshire puddings and gravy. We also were fortunate enough to have see view. We shall be be definitely coming back again.

Called in for an evening meal, luckily we arrived before 8pm as that is when they stop serving. Great meal and very pleasant surroundings. Staff very efficient we will definitely be back next time we are in the area

Greeted warmley seated promptly. Look after very well. Great food great service polite well manard staff amazing dessert highly recommended will be back....

Quite why there are so few reviews of this restaurant/pub is a mystery as it is so close to the A30, has great ambience and offers lovely views from the garden tables. Our group of 4 enjoyed lunch indoors and found the food quality to be good (but not very good) and the staff and owner friendly. However, a pie order produced an incorrect pie (the recipient chose not to send it back) and the chips on another order were not fresh cooked (I call it the heat lamp problem). We were also surprised to find a charge for milk (for coffee or tea) added to our bill - small but irritating on a hot day! We enjoyed the location so much, we called againg for coffee later in the week.

We rang and booked as we wanted to eat early and from previous experience the restaurant get busy especially at peak times. Very friendly over the phone and our booking was taken efficiently. We arrived and were met by a member of staff who couldn't do enough to help us. The interior decor was fresh and felt welcoming yet still cosy if that makes sense, this location next to the estuary is idilic especially when the tide is in. Our order was taken quickly and we were eating within a short time. The food was piping hot and tasty, portions were excellent. I had the steak which was cooked to perfection special mention were the chips being crisp on the outside but fluffy in the middle just how I like them. The food was good value for money and the overall experience was very enjoyable, we loved it.

Overpriced and not very nice. Over the phone I was initially put off by brusque attitude. Then mildly surprised by friendly staff. Then disappointed by overpriced and rather poor food.

Thought the owners were a bit moody and didn't really feel welcome at all. Strange atmosphere in there but gardens and surroundings are fantastic. Food was pretty average but service was good despite being very busy. Wouldn't race to go back but not a bad experience.

Very friendly and relaxed atmosphere, the roast dinner at a good price. Would definitely recommend a nice full plate.

Poor service, expensive and poor quality food. You need a few lessons in customer service, and pay attention to people. Avoid.

Sour welcome from the lady owner. Not a smile at all. Overpriced poorly presented food. Hake was ok with bland crust. The vegetable medley was mushy fried courgette and sliced baby sweetcorn and rock hard potatoes. Lasagne was average. Worst meal out in three weeks. Café style dining. Service was poor. Maybe their first night, so we could ignore that. Didn't collect dinner plates or ask if we wanted dessert. Just left there till we got up and paid at the bar. In fact, nothing good to say about any of it. I never give poor feedback, but give this a miss.

First thing that hit me when I walked in, second to the random Eddie stobart collection was the smell of old damp caravan. Hugely overpriced average food. Most of our party’s food was BTF (burnt to f) even the chips. No table check backs.

Good friendly service, but food was very boring and very overpriced. Food all seemed very flat packed.

Visited as it looked so nice from the outside and very inviting. The atmosphere was very dull and felt very strange. I ordered steak which was £24.95 for it to come out covered with fat throughout it. The blue cheese dressing was bland and had...

Hugely over priced and not good food. Even had a spirt sour mixer with lemonade n they charge as two separate drinks even though it's in one glass. The pavlova was in fact just a dry meringue nest with cream a strawberry cut in quarters...

We've visited The Old Quay House in Hayle a number of times over the past few years, and each time we stay it simply gets better. Margaret & Trevor Richards have transformed a fairly ordinary property into a stunner; the pub is warm and welcoming...

We are a local couple who have eaten here many times over the years. We haven’t been here to eat for quite a while, but decided to have a carvery here for Father’s Day. Positives. Friendly staff. Lovely view. Negatives. Our meal was vey mediocre...

Quite a few options unavailable. Drinks took a very long time to come to the table after we reminded them. Garlic bread over cooked and hard and expensive when it’s just the bland slices you can buy in a supermarket. Hake dry and tasteless, asked...

We asked for a booking on Saturday for Monday evening and was told they had Couple of parties of 12 booked for 6 o/c and they advised us to make an reservation 20 past 6 . We arrived at 6.10 and was seated and our...

My family and I went here for a carvery today, for a family of 6 (4 Adults 2 Children) to each have a carvery and a drink with 1 adilt having fish and chips and 1 child having sausage and chips with a drink each...

The homemade beef pie was extremely over salty! The "artisan" bread was just sliced white bread. The mash in the kids meal was solid, my son picked it up and ate it in one go with his hand no mess. The staff were polite, but...

I attended the old quay house for lunch yesterday afternoon, to which we had ordered food only to have waited for 45 mins for the food to arrive, by then the baby was getting restless as we was told it wouldn't be long! However after...

Appalling service. was having a quite enjoyable evening with friends and eating mediocre food when the staff started turning off everything and closing up around us(9pm) then the manager we think, stood at the bar with keys in his hands waiting for us to leave,...

Just popped in for lunch. Made to feel very welcome. Food was above expectation. Will certainly be back.

Had a great meal, 3 of us had cod and chips which were excellent and one had turkey pie which was stuffed with turkey. Our dog Maisie gave the staff 4 paws 🐾 as they gave her biscuits and a bowl of water as soon...

Excellent from start to finish! We booked it late and managed to get a table on a Saturday evening. Service straight off was fabulous, very friendly. Food was great home cooked food, cannot find any fault! Will definitely be back. Very dog friendly too!

What more can I say other than fabulous. The carvery roast was vert tasty, well cooked and very much like a home roast. We will return again and again.

I had to organise a funeral tea on behalf of my mother for my late father. I contacted Trevor and Margaret at The Old Quay House. They organised everything and laid on a very nice buffet for approximately 40 people. The venue for the funeral...

Everything about our visit was brilliant. We couldnt fault anything. we had a chef with us and one of our party is celiac (strict weat intolerance). everyone, including the chef that was dining with us commented on the quality of the food and the service...

5 of us for lunch which was incredible. Great portions and good value for money. However, it lacks a certain amount of atmosphere. We sat in the ‘ conservatory’ part which felt more like a bar/ restaurant on a holiday park. Decorations in the bar...

We ate here on a short break in the area. Lovely food and a great attentive friendly host. Generous portions of food. My husband had the curry of the day which was a Thai green curry and was superb. Highly recommended

We tried the Sunday evening carvery and it was superb. Excellent valve for money and lovely food. The portions were very generous all served with delicious lashings of tasty gravy. We really couldn’t find fault with anything just a most enjoyable meal. Oh and full...

Booked here for our Christmas meal party, we had a lovely carvery and desserts, all reasonably priced. Staff were friendly, will be back

Absolutely great service and great food. Wife had the Sirloin steak and I had the Gammon. Both meals came out piping hot. We were not rushed between courses. All in all 10 out of 10. Will definitely be back.

Sunday Carvery Gluten Free . Excellent food additional gluten free Yorkshire Puddings specially prepared. All family members enjoyed from the menu individual well presented delicious meals.

When we visited, we were rather underwhelmed by the menu - it seemed that pretty much everything came with chunky chips. We were hungry, so decided to order anyway. When the food came out over half the plate was covered with the chips, but sadly...

We visited during our week’s stay in Hayle, got there at 2:10pm to be told they had stopped doing food. We arrived at the same time as 3 other families and we were all told the same thing… what restaurant closes their kitchen at 2pm...

We stayed here for a few nights in the lovely little lodges. All the staff were friendly and welcoming, especially Chris! Rooms could do with being cleaned a bit more thoroughly and drinks were expensive but would come back.

My husband was very happy with his prawn starter and fish and chips main. I on the other had had tasteless obviously frozen scallops to start with, I was expecting home made bread, but I would put money on it being a sliced loaf from...

Had birthday lunch both opting for sirloin steak. Partner ordered no tomato but his meal arrived with tomato, peppercorn sauce was discusting, gravy with peppercorns inside. Charged £3.50 for this rubbish. Plate was over filled with chunky chips, so much its a put off. Staff...

We spotted this pub on our way back to our holiday accommodation and called in for dinner. It was busy, but service was really good and quite quick. There is a lovely play area if you have little ones, and it overlooks the water where...

Picturesque but over priced. The garden and play area overlooking the estuary are fantastic and clear to see when driving past. This is what enticed us to visit. However, drinks were sadly overpriced and they didn't have stock of certain mixers that I would consider...

Lovely outside area and friendly staff however the food is overpriced and the quality is mediocre. Can't say I would go back again

It’s been a few years since I was last at The Old Quay House and I’m very pleased to say I wasn’t disappointed. The food was very good and reasonably priced with enough of a variety to please most. The carvery looked very good but...

Visited here for lunch, the menu was large and there was a good choice. The quality was not fantastic but acceptable. The decor needs updating and could do with some work spent. Service was good and the staff where friendly and polite. It’s worth a...

Take out a bank loan before you visit here. We visited as a large group & every request that was made by us was replied with "Unfortunately we can't do this", one of my family members asked if they could swap a salad for peas...

Think it was one of the worst meals we’ve ever had, staff are lovely and can’t fault them but the food is terrible! Over priced and just disgusting, would avoid.

We booked for Sunday lunch (evening). The staff are so friendly and the food was lovely. Could not fault it! After eating in the restaurant we sat outside to finish our drinks - the setting was wonderful. Would definitely go back.

This is a nice restaurant with quick and good staff. the kitchen delivers well cooked food and really nice onion rings.

Lovely roast cavery £14.95 and still serving a big menu alongside Sunday cavery for anyone not into roasts

The staff couldn't have been more helpful and made recommendations about the drinks. The food was very average and way overpriced for what it was. It tasted OK but the chips were dry oven chips. The fish was better and big portion.

Came for a birthday meal today 14/6/2022. Was shocking waited over 1 hour and food no where to been seen. Had two very hungry kids. Ended up cancelling order and leaving. Was too late to get booked in anywhere else

Spent a couple of nights here with some friends. It has many of the features required for a super place to stay - comfortable well equipped rooms and great views but it's let down by a few careless faults. We ate dinner at the restaurant...

Just wanted to say thank you so much for helping to make today such a special occasion. The 14 of us from Cornwall group of Brain Tumour Support thoroughly enjoyed our lunch, good food, good value, good service and good company .... A fantastic way...

Made my normal visit to this restaurant whilst on holiday and was very disappointed . No lamb shank but lamb steak instead. Very tasty meal but for £18.50 and the lamb steak being the size of a small fish finger I was upset that they...

Went on spec fantastic meal polite staff, was going to the old forge and couldnt park so came hear large car park and glad we found old quay house best meal of holiday

Popped in for lunch, welcomed and immediately offered table. The food was delicious, was hot and high quality. The fish and chips and the braised lamb were perfect. The service was excellent - very speedy and welcoming. Highly recommend and will look forward to further...

I found my meal of scampi chips and peas disappointing. The scampi was more breaded than scampi and the homemade tartare sauce tasteless. A minimum amount of vinegar was provided for two people and the staff were not readily available to ask for more or...

We came here , with four adults and four children during the school holiday, for Easter Sunday. We all ordered the carvery and we were all impressed, very fresh and flavoursome. The setting is lovely, lots to do outside for the children, after eating. All...

Having not visited for almost 4 yrs, we thought we'd give the Quay House another try and see if the hype of the carvery lived up to the reviews. Indeed it did and exceeded expectations. Food was delicious, meat cooked to perfection along with all...

My wife and I booked up for Christmas Day lunch. Having only ever had lunch here once before we were not sure what to expect. We were not disappointed. The atmosphere was brilliant with crackers party hats and the works. We chose prawn and avocado...

A good carvery served by cheerful staff. Car park large and next to the sea just off the A 30. Beware its popular so booking is advisable

We noticed on our last visit to the area that the Old Quay House offered gluten free Sunday Roasts(and other meals) so with a coeliac wife I booked us a table to give it a try. It was a good job I booked early because...

What an excellent place for a Sunday carvery. Catered wonderfully for coeliacs and so much choice. Great knowledge of CC too.

Pretty good actually. Food was hot and there was a good choice of vegetables . Gravy was quite watery and lacked flavour as did the cauliflower cheese. Meet choice was beef, turkey and gammon. Didn’t have room for dessert. Staff were friendly and efficient. Would...

We were greeted by a very friendly host who paid attention to detail. The view from our number 8 lodge was breath taking. Our room was clean and tidy. Lovely fresh sheets, all tea and coffee and fresh milk were covered. Making it feel sanitised...

Came across this pub on a drive back to our holiday destination, after a busy day exploring. Thought it looked like a nice pub, the menu seemed really varied and luckily for us it was dog friendly too!! So happy we were able to get...

Essential to book for Sunday carvery we were advised. Booked for 12:30. Quite busy when we arrived and was shown to our table by the polite and courteous staff. We queued for our food that was served to us. Pork, baked ham and beef plus...

Excellent late lunch today Service and quality excellent Felt very comfortable with all the Covid-19 precautions Was going to have dessert but was too full after main course Would return again if in the area

We went for a drink and something to eat. Ordered our drinks and went to pay but card machine did not work so i had to fumble around for change to pay. No apology or thanks, very rude bar staff. We could not eat and...

We walked here for a drink from our nearby holiday cottage for a drink, rather than a meal, and happily so. There is pleasant outdoor seating, but the place has the feel of catering to the mass market caravan set. There wasn't any inspiring choice...

Booked the day before and assumed by the reviews it would be ‘average’. It was far from it! The service was a delight, friendly and kind. The food.. well, it is to die for! They catered without question for gluten free. The prawn cocktail was...

We will definitely be back. Amazing menu and very high quality food and great selection of gins, rums and ales. Also a great selection of Gluten free options mains and puddings. Staff were very friendly, even offered advice for local fishing spots

Looked for our last meal on holiday found this place lovely setting and very friendly staff. We booked in advance as it was an evening meal and gets busy. Lovey menu the mussels were so tasty and moorish then we all had the special the...

We ate here twice .. excellent carvery.. all other dishes were tasty and plentiful .. attentive service .. will return

Nice Holiday Treat going to this pub / restaurant, one the only we could find that you didn’t need to book up for , lovely friendly staff , amazing food , clean , pet friendly, and the best thing it was a very great price...

We phoned to book a table, was told they are fully booked inside, but you can eat outside, only to find out that you can only eat in a certain area in the garden. What a crazy idea, we drank our drinks and went to...

Had a lovely meal here during our recent holiday in Cornwall. We always try and have a meal here as its always so good. The staff were very friendly and helpful and the food was really really good. A lovely place that we will definitely...

Perfect spot for a drink or a meal. Good food and friendly staff. The sunday carvery is very popular.

Friday on Bank Holiday weekend called in the spot and was very lucky to get a table. Felt real joy when given the menu as great varied choice but particularly the fish menu , there was Hake, mussels, prawns, sole, crab …. I was spoilt...

Crazy busy bank hol weekend.. we were lucky enough to get a table outdoors at last minute drop in overlooking estury. Fish menu awsome, crab, scollops, hake, cod, mussels.. i was spoilt for choice. Waitress adorable , meal sublime🥰. So glad I found this place...

Good food great location service ok. Planned visit for lunch as the location is so good. 5 different choices from the menu all very nice indeed and good value for money. The location is super and most of the staff are helpful but I wouldn’t...

Lovely visit, friendly staff. Beautiful spot With great views for drinks. Sat on the outdoor terrace directly overlooking estuary views.

Visited again several times during our fortnight in Cornwall.Trevor and his team deserve great credit for offering a nice pub /restaurant experience in these strange days.The food here is always good (I was gutted we had to cancel our second booking because one of the...

Lovely meal. Didn’t book, but they fitted us in, which was great considering how busy it was. Husband had carvery I had mussels, food came quickly. Drinks were served quickly. kids had scampi’s and chicken. Food was really delicious. Service excellent. Gentleman waiter upstairs with...

This is the first review I have ever written but felt I needed to make a comment. We ate here as a family about a fortnight ago whilst on Holiday .We couldn't fault it, the premises were lovely spotlessly clean and in a beautiful area...

We went as a family on a Sunday just before restrictions were lifted. We all had something different off the menu and each dish was well presented and delicious. The owners were very attentive and helpful.

We came here on Sunday afternoon and sat at a table in the garden as the weather was nice. The garden is much nicer than the inside of the restaurant - it looks a bit dated and is quite dark. We could not order food...

We came here 2yrs ago and stupidly thought it would still be the same and have a good meal but we were wrong, the place is dated and tired and needs some maintenance but most of all the food was not great at all as...

Food was lovely for a family dinner especially the carvery however some of the staff were rude and poorly mannered.

Very poor service and outside seating area signage ,a complete shambles , should be a larger board, clearly stating where you can and cant sit to eat food , rather than individual small insignificant signs, on each table ,all giving different instuction We had to...