The Norton Grange in Wychavon

Carvery was missing half the items as they had “run out” but we wasn’t made aware of this before we spent £77, they offered us 10% off due to the missing items then proceeded to say they couldn’t put the 10% off on the desserts the manager on duty at 4:10 pm had a serious attitude problem and the way she spoke to us was not acceptable I will never be stepping foot in here again customer service is appalling all the staff seemed like they didn’t want to be there and made us seem so small I wouldn’t go there

Popped in for a drink, and the guy at the bar was nice and polite, but it really isn't a pub.... it's a carvery restaurant. The one ale that was on offer (Wainwright's Gold) really was less than average, and the Pinot grigio wasn't great. At £13 for the 2 drinks, it was pretty pricey. We didn't eat, but the food on display looked OK-ish. If you like a good beer or wine and some nice food, in a bar/pub with a bit of atmosphere, sorry, but I honestly can't recommend it.

As always the staff were incredibly helpful and patient. The table we wanted to sit at was the only one with plates and food left on it. Staff immediately cleared and cleaned it for us. Food was really good value for money. Great place to visit

Popped in for lunch on Christmas eve. The fries served were covered in black bits from the dirty oil in the fryer. I mentioned this as I'm Coeliac and concerned the fryer had been used for something else. The bar staff checked and said it hadn't but the chefs should be ashamed of themselves for sending fries out that had been cooked in such dirty oil.

First time booking Christmas Day dinner. No choice of meat given and the meat on the plate was not good at all. Vegetables looked and tasted like they were cooked 3 days previous. The tables were sticky and dirty. A good thing was the young lad serving us. He was brilliant and for that we tipped him. Norton Grange also gave us a large container for all the food we had left so we could take some back for the dogs!

Nice Food, Good Value & Good service

Good meeting up with family at Norton Grange today. It was a lovely atmosphere the food was good but could have been a bit hotter. The service was good, all waiters/waitresses were very friendly and pleasant. We had the seasonal menu, Christmas roast with all the trimmings. Thank you.

Xmas dinner ,superb,quality and large quantity,of good turkey,roasts,and vegetables. super starter and sweet. will want to eat next xmas at this well staffed pub.

I visited with my wife and six children, and the food was absolutely magical. The dessert was the perfect cherry on top, complemented by excellent service and a fantastic atmosphere. I highly recommend the Norton Grange—it’s a brilliant pub, no matter what anyone says!

The Norton Grange was serving due to their breakfast with santa whilst we were passing and they kindly let us come in for breakfast before the place was open :) Food arrived to our table in about 10 minutes yet was still fresh, portion sizes were absolutely amazing and they offered a takeaway box for us to take away our leftovers as I wasn’t expecting the large breakfast to have so much for the price it was! The staff were so friendly, joyful and attentive I can only say we will 100% be returning

Probably the worst carvery we ever had.nobe of us could stomach the very dry turkey or ham. Sprouts looked old and not very tasty. The cauliflower cheese was brown. Carrots were OK and the parsnips.ok peas ok.my pigs in blankets were the worst i have ever eaten. My grand daughter had one little taste of what she had on her plate spit it back out. So we ordered a burger same again. The bottles of wine £22 are more than of what you can buy in evesham . Sauvignon Blanc £17.99 Zinfandel £15,49. Strawberry fields We spent around £220 -£250 certainly not worth the the price. There was a couple arguing at he carvery maybe same problems as us.we will not be going back there ever again. Terrible food & expensive wine. Try strawberry fields good food good atmosphere and £13 for a bottle of wine Did get the price wrong on wine as there was a pint of beer.but everything else I said is 💯 accurate. Out of our group of 4 adults one child we thaught it was best that only I would leave feedback. Otherwise you would have had 4 bad reviews. The wine is cheaper in the other pubs. Norto grange price (Bottle Zinfandel bottle of Sauvignon Blanc 1 beer 1 lemonade. £56 )

We as a family of 15, 8 Adults and 7 children have just experienced breakfast with Santa. As you first walk in ,it was a little confusing as what we did or where do we sit or what happens. However Santa was there as we approached the seating area and really made us feel welcomed especially the children. He interacted well with the children and the Adults . We then had our breakfast brought to our table and you went to the bar for drinks. The food was lovely and good amount. (Set menu). Afterwards Santa collected our children to give them a lovely gift (not going to spoil the surprise). Her there was plenty opportunities to have photos with Santa by the christmas tree and sleigh. It was my grandaughters 7th Birthday and Santa led the Happy Birthday song. Then Sarah the manager came and asked for our feedback as it was the first time the event had taken place. We gave our input and she was more than happy taking on board our few negitivities. Sarah said our suggestions would be incoporated into next year's Christmas breakfast. On the whole the children loved the experience and that's what it was for. They had attention from Santa , they had a lovely gift. Enjoyed family time and it was a lovely build up to the Christmas celebrations . Food was lovely. Few niggles isn't there always ,confusion when entering. Set menu. Refreshments were separate no Tea / coffe with breakfast. Butter placed on hot food so just oil. Lack of Christmas decorations .Tables not decorated so didn't really grab the essence of a Christmas theme. But overall I would give it 7 out of 10. Santa was excellent. Gift excellent. Children were very happy. Customer service was good. Sarah was lovely and she promised to address our feedback within her capabilities. So I promised to go back next year and looked forward to the inprovements. Small details could make it magical. I would like to end this by saying Thank You we felt very welcomed and the children loved it .

Have dinner here often with the parents, the carvery is so nice, the beef is yummy! Good menu with something for everyone. Vegan/Veggie options aswell. Christmas festive menu is back aswell now. Always nice to go back, friendly staff make it nice aswell. Thank you Sarah, Amarie and Noah. 😊🫶💛

The previous visit we found the venue very nice, this time we spotted changes! Finding out the it was under new management, all of them we felt to be a great improvement and enjoyed our meal and experience. I would also like to add that I am autistic and found the experience to be very pleasant. Thank you.

Typical gastropub nice setting good selection of beers, clean and tidy

Went 19/11 had small carvery it was ok but dissspointed only 1 slice of meat! either beef or gammon! But soup for starters was lovely although bread not fresh! With a bit of tweeking pub grub could be better..

Really good night on Saturday. Dee Marie doing karaoke, lots of singers and good atmosphere. Food has definitely improved since new people here as has the service.

Millie was absolutely amazing . Catered to all our needs and was pleasant well dressed and spoken she knew how yo make us feel welcome x keep up the good work Millie.. asset to your company

friendly staff, great atmosphere, food was amazing

We went to the Norton Grange 15th Nov en-route on our way home. The pub was empty so plenty of free tables. I had a carvery which was awful, the meat was dry + chewy. Only beef + gammon available both were very dried up. The rest of the meal was not nice I ended up leaving most of it. I got 50% off but not worth spending the other 50% on it. My husband had the smothered chicken. The chicken was dry + only 9 chips, over cooked tomato, 1 onion rings. Very poor quantity I thought it was a child's meal. Overpriced for what u get. Would not recommend to anyone.

Quite night here on Monday. The food we had was lovely. Very well looked after by the lady on duty.

Had a carvery lunch at Norton Grange today, somewhat reluctantly after a poor experience in the summer....pleasantly surprised to find it outstandingly good!Gorgeous, perfectly cooked & generous portions from beef and gammon joints and a wide choice of vegetables which were well cooked and beautifully presented. The new head chef has made a massive difference to the food quality and it is unrecognisable from what was on offer a few months ago. Prompt and friendly service and a relaxed atmosphere. Spread the word, the Norton Grange is back!

Went for the Sunday carvery. It was very quiet, maybe because it was Remembrance Sunday. The staff were very attentive and pleasant. There was a good choice of food on the carvery. The vegetables were overcooked but the roast potatoes were very good.

Came as a party of 8, for Birthday celebration, the young man was very polite, and even let us more tables to one that had lighting above it. However the menu has now changed so much & many of the old favourites were no longer available for younger people. When the food arrived the steaks where not cooked to how had been requested, blood in well done steaks. All the little garnishing has disappeared like abit of salad with breaded mushrooms, very basic presentation. The staff were the best part of the evening sorry to say this place has gone downhill, the drinks are expensive, you have offers on spirits but charge almost as much glasses of coke, which is a shame as we are locals.

Improvement since our last visit

Excellent food and very helpful staff

We went there for our tea( dinner if southern). I had the spacey burger and wife got medium carvery. While eating her meal she had to remove numerous small flies From her food I reported this to the person behind the bar She apologised and explained they were having a problem with drains on the property but the attempted repair failed. She took the plates away still apologising but at no point were we asked if we required partial refund due to one of the meals being left Sorry but this is unacceptable customer service. We shall not be returning

Great service from all the staff, all very friendly and helpful, made our visits memorable. Nothing was too much trouble. Very impressed with the food as well, good quality and great value for money. We will definitely return when we are in the area again. Thank you

Firstly ordered a glass of wine and a latte sorry no milk so no drinks for me being tea total next food I looked at the carvery run out of meat and what was left looked dried out OK we looked at the menu picked the mixed grill asked for a rare steak got a well done,,chicken was so dry the chips was good.today was our wedding anniversary

Food is always hot, staff are friendly. Been here several times, Great value

Sunday Carvery was nice. Plenty of parking spaces. Friendly staff, good service. Good access.

Great food and service was excellent, especially our waiter who was very pleasant and helpful.

We have not been here for a few years, so thought we would give it another try. Shame to say not a good meal unfortunately. For a Saturday evening it was very quiet. The Carvery looked dried up, so had a meal off the menu. Sadly items overcooked, some of the garlic bread was rock hard, mixed grill only the sausages were not overcooked and the peas were grey, guess they had been on the carvery all day? Could not hear waiting staff when trying to discuss issues due to the live music, but they did not seem interested anyway. Such a shame.

Went to night with friends Meals came out definitely not as good as they used to be hardley any sauce on hunters chicken chicken was dry left some .Then we were asked did we want coffee and not long after collecting glasses it was as though they wanted us to leave we all felt the same and as they say there open till 11pm that's a joke think they should change their time on how long they are open for and to top the dissapointment they no longer accept Blue light card so just be aware

A Very good lady friend of mine & I spent a pleasant afternoon 23.10.24 We won't hesitate to call again in the not too distant future. It could become our go to place & I live in Stafford Sam & Ern

midweek carvery 2 for 1 was such good value for money. Friendly helpful staff. Under new ownership A definite improvement on the old place

Can’t fault it, was the best service I ever had from a waitress called Sarah (hope it’s spelled right!) and the chef Sylvester really knew what he was doing! He was very interactive with guests too!

Great ending to a long day. A good meal was needed and a good meal we got! Had the kiddos with us, 4 and 8 years old. All meals were good, children completely polished theirs off. I was pleased to find I could double up the chicken on my southern fried chicken burger and what a scrumptious burger it was. Hunters chicken was also thoroughly enjoyed. Finished with puddings which again were polished off. Main reason for leaving review however is the absolute top notch service from Amarion, he served us at all occasions of the evening and even checked in at table. Great representation for the pub!!

Just been for a carvery which was lovely and fresh, the beef was so good Will definitely be back next week! 😊 The staff were so polite and just genuinely lovely people (Millie and Sarah) Thank you 😃

Noah and Megan were very helpful and welcoming. It was our first visit for the carvery and it was very good even though we arrived near to the end of the carvery time. We were particularly impressed with Noah, nothing was too much trouble, customer service 5 Star Thank you very much we will be returning soon.

I had the ultimate southern fried chicken burger and it was delicious. The two ladies at the bar were so lovely and was very polite. So lovely to speak to and the pub was a nice warming atmosphere. Very impressed and will be going there again

Lovely home town pub, great service, nice menu and friendly staff

Just had a drink but service was friendly! I believe I spoke to Megan. She spoke very highly of the current GM/landlady! Will return! Hopefully with my parents for a Thursday steak night!

Friendly staff, service was great and food was lovely

Food hot had cavey on special 2 for 1 great service and atmosphere

New to ,me lovely vibe here,came on their bike night will be back

Great atmosphere and friendly staff

Excellent customer service and Excellent Food Highly recommended

We arrived at the Norton Grange and were welcomed by Amarion . We decided on a carvery which was a regular plate on offer at 2 for 1 which was incredible value . The beef and gammon were very tasty as were the vegetsbles . The gravy was delicious and the Yorkshire pudding . The service from Amarion was excellent , very attentive and friendly with a smile . Made us feel welcome and relaxed . Definitely will return again Thankyou for a pleasant evening .

Excellent service from Amarion.Helpful and very polite.

Welcoming owner,relaxed loved the experience Well done

Lovely atmosphere. Staff helpful. Enjoyed 2 for 1 carvery

Brilliant service from noah a kind and welcoming lad and service with a smile

Went for lunch today, great carvery, tender meats, fresh veg all really well cooked, lovely atmosphere, staff very friendly, oh and a bonus was 2 for 1 on the carvery, we will be back.

After seeing an advertisement on FB we decided to pop in for the 2for1 carvery. What a great decision. The beef was cooked perfectly and so were the vegetables. We really enjoyed this meal and will be telling friends and family to go and we will definitely be back. Thank you.

Carvery lunch, 2 for 1, brilliant offer, yummy food, beef was exceptional, great service, all in all a really pleasant afternoon, nice atmosphere, we will be back.

Friendly staff, easy to talk to - asking about the new menu, the carvery, and the quiz night

Came down with my friends had the cowboy burger it was amazing. Definitely recommend service was great very friendly staff

Tried the 2 for 1 on Carvery offer basically 2 Meals for a tenner. Value for money yes. Possibly could have done with being bit warmer. Meats mixes Beef bit tough , Gammon very good. Vegetables better than carverys that charge a lot more money. Staff friendly and good to see trying new initiatives

Good food, polite and friendly staff and overall the service was great 🙂

We absolutely love going for a bite to eat here, the staff are always very friendly, amenable and welcoming. Food is good traditional pub grub and have never had a disappointed meal yet. We can’t recommend the lovely staff enough

A Lovely Pub. Very Friendly Staff. Highly Recommended AAAAAAA ***********

Popped in for a carvery and meal with family. The young staff members were really polite and managed the busy lunchtime rush with patience and a smile. Carvery was really good, with nice selection of meat and veggies. Thank you.

We live in Norton, the Grange a short walk, ordering easy via the QR code at the table, the drinks arrived within a minute or so and the food shortly after. There was an organised bikers night which made the place buzz with people and low key outside music which s good to see the space being used and people coming in. Carvey was also in operation which was a nice touch. Food was tasty and consistent, the staff were great, Always liked the grange especially being on our doorstep is good to support it.

Love the pub and all who work there. The food is always wonderful, and to cap it all, they sell Neck Oil.

Had a lovely meal and the wife had a carvery

We have been visiting the Norton for years as it's close to my parents and has space for my mum who has walking difficulties. Current staff are friendly and very attentive. We couldn't fault the service at all. We ceased visiting earlier in the year after a v bad experience with the previous staff who were rude. So much better the last few time. Normal menu food was good and plenty of it. Thanks

Food was not very good Today, we had the carvery, meat was OK, vegetables and potatoes were cold and dryed up, I would not have the carvery again. Service, there was only one person at the bar. No one came and cleared the plates away or even asked if we would like anything else, not busy, and will not be going back,

Stopped off here after a long day around Evesham. Was very quiet when we popped in, always nice. The staff were very attentive and polite. The food was amazing. I had the ultimate southern fried chicken burger and it was amazing, cooked to perfection. Service about a 15 minute wait. Wide selection of alcohol and drinks at the bar. Furthermore there are quiz nights available too on some days. Very cool! From what I saw there was also an outdoor area.

Norton grange is trying so hard to get customers but then food is poor, the carvery meat that must have been on the counter at 12ish was still there at 3 when we left. There never seem to be many people in there even when you pass at lunchtime on Saturday. It struggles from the manager who was there for years attitude and needs to up it's food. The staff are friendly ( but bored), because of the lack of customers

Lovely food, great atmosphere and the staff are incredibly friendly.

Very friendly staff. Very busy but food was excellent and arrived as promised. Really great that they are dog friendly.

The menu looked really nice, but the standard of the food wasn't good enough. We deliberately came after the lunch rush for the carvery, but what was left was overheated by the lamps and there were very few roast potatoes left. The turkey was dry and the 'slices' just crumbled before the server could put the on the plate. The staff were all very young and a bit clueless, apart from the red headed girl behind the bar, she was a bit more with it and chatty. My son enjoyed his burger so it wasn't a complete waste of time. It's a nice looking pub from the outside, but the decor inside is very dated and in need of an overhaul

Sorry Norton Grange but our visit was a huge disappointment. FOH staff, you were great, but what came out of the kitchen was a disgrace.

4 of us have just been in for a carvery. The meats where all dry as a bone, they had been sitting there all day, we arrived at 5.30 expecting freshly cooked food. Total disgrace and i would highly recommend that you DONT go there for a carvery. Roast potatoes where raw in the middle and black on the outside. Carrots where rock hard, beef was un edible, gammon was burnt,Yorkshire pudding dissintergrated into dust, mash potatoe had a hard skin over the top !! We all ended up getting a refund and they took the carvery off as we where leaving. Also the chef has a large beard but doesn't wear a net over his beard. Very disappointed!!

Very very average food. Cauliflower cheese was awful, very stalky, some kind of herb in the carrots. Meat portions very measly, watery gravy, minted peas???? Do not go with any of the meats on offer. Roast potatoes tasted like chunks of chips. Just very bland and wishy washy. Won’t be visiting again. Stopped on the off chance as we were away from home for the day.

Brilliant staff and they really pushed the boat out for us.

We have visited this pub many times and have always had lovely food. The steak with salad is lush and the curry's and mixed grill are always top notch. Was slightly disappointed with the sunday carvery veg it was only peas and cauliflower cheese...no carrot, parsnips, brocolli, cabbage or any veg just the two. .however the turkey was lovely...as was the roast potatoes and gravy

Ordered chicken tikka massala and it came out that runny you would have thought it was soup and needed a straw. When returned to the chefs the waitress said there reply was, i don't know why it looked like that. Why send it out, not even offered any money back

We had visited in 2023 and had a very good meal so decided to call again, with our grandchildren (9 and 6 years old), for a meal. The staff were welcoming and very helpful. The four meals were all very tasty (3 carveries and 1 burger) and the puddings were amazing - delicious and such good value for money. The children liked the activity sheets. We look forward to visiting again sometime in the future. Thank you.

Me and my partner stopped off for lunch at the norton grange for a carvery .seemed a lovely place orderd drinks and 2 carvery meals .went to get out lunch there was no turkey only a small amount of beef and gammon left i dont like gammon so had beef then no roast potatoes or stuffing .the cheif said he would bring it out to us ,was never bought out .another couple on next table told waitress when asked if everything was ok with their meal .they complained no turkey no stuffing no roast potatoes they was offerd a free dessert. When we had finished our meal waitress asked how our meal was i dont like to complain but i told her what the other couple did no turkey no stuffng no roast potatoes she said i.ll check took plates never came back was.nt offerd a free pudding we just got up and left we came all the way from west bromwich for a lovely meal how dissapointing it was. We wont go there again

We went to the carvery counter at 12:10pm (40 minutes after opening). There was only one other couple in the restaurant at the time. When we arrived at counter we were very surprised to see the meat which was very dry and, in my opinion, was left overs from the day before. The beef was 2 inches left at the of the joint, the turkey not much more and the gammon was so dry it was turning brown! The server attempted to cut the beef and it was painful to watch. It was impossible for him to cut a slice because it was too small and also he was trying to cut it so thin. He even commented "oh dear it is just breaking up". The turkey was very similar. What we ended up with was shavings which were very dry and inedible. Indeed my husband was just given the end of the beef joint as it was impossible for the server to carve and it was all fat and he left on the plate. We did point out to the server that it was not good but he continued to give us what was there. The stuffing was a few crumbs in the bowl which were very dry and served to us by the carver and also inedible. The majority of the veg was luke warm and the roast potatoes looked like they had been there a while. We did complain on the day and just told "oh sorry". We have regularly visited this restaurant in the past but was very disappointed in their response when we highlighted the issues. Overall an awful experience

We went to the carvery counter at 12:10pm (40 minutes after opening). There was only one other couple in the restaurant at the time. When we arrived at counter we were very surprised to see the meat which was very dry and, in my opinion, was left overs from the day before. The beef was 2 inches left at the of the joint, the turkey not much more and the gammon was so dry it was turning brown! The server attempted to cut the beef and it was painful to watch. It was impossible for him to cut a slice because it was too small and also he was trying to cut it so thin. He even commented "oh dear it is just breaking up". The turkey was very similar. What we ended up with was shavings which were very dry and inedible. Indeed my husband was just given the end of the beef joint as it was impossible for the server to carve and it was all fat and he left on the plate. We did point out to the server that it was not good but he continued to give us what was there. The stuffing was a few crumbs in the bowl which were very dry and served to us by the carver and also inedible. The majority of the veg was luke warm and the roast potatoes looked like they had been there a while. We did complain on the day and just told "oh sorry". We have regularly visited this restaurant in the past but was very disappointed in their response when we highlighted the issues. Overall an awful experience

I experienced a problem in the pub today but the manager Sarah resolved it with a level of professionalism and customer service that was simply outstanding. She is a credit to this pub and it is probably a reflection on her that her staff are also polite, friendly and professional. A great team and thanks again Sarah.

Ok, but needs a bit of a 'spring clean'.

Absolutely brilliant food very friendly staff

We went yesterday. 30 minute wait for food to come which we were fine with. Bought both meals 45 mins later mine not done correctly so had it taken back. 30 minutes later my friend had finished and my remake was bought out. My burger was hard and inedible and my fries were cold and no bacon so asked for a refund. Refund was given after 10 mins and a lot of back and forth because they couldnt find the manager (we had seen the manager come in and sit at the back with an indian take away 20 mins prior). Honestly dissapointingly slow and poor quality. Staff seem to have no idea what they are doing. Seems more like a staff hang out spot than a resturant. Shame to see it go downhill as used to be beautiful.

Worst carvery we have ever had. Most of it was inedible. Gravy was cold, so asked for new gravy. They bought out the same gravy, still cold. Yorkshire pudding was crispy and crumbly like ash, roast potatoes were rubbery, stuffing was like a rock. Meat was half decent. Service was slow and shocking, quite rude. Wish we had read the reviews before we visited and wasted money here.

The staff were nice but the food and drink was not so, the chicken burger was greasy and very little flavour the rice with the curry was very dry, the beavertown ale and morreti were borderline fizzy and very little to no flavour at all, such a disappointment when I remember the Norton for good food etc many years ago.

Poor food over priced for frozen products will not be eating here again

Absolutely awful from start to finish.... made to feel unwelcome, a nuisance for complaining about our food , service and poor quality of food..... the staff are very poorly trained and have no idea of proper customer service or care. We went for a birthday celebration today, we have used the pub on many occasions previously for family get together and today was my daughter in laws birthday, there were 11 of us, we asked to be sat outside as it was a nice day.... we had booked.... this was an issue. There was no organisation of staff, their manners were appalling, our parry were greeted by the chef at the carvery saying "what?".... We complained that our food didn't come together, there was an hour between the 1st dish coming out and the last one being served..... the food was very poor quality, the steak was inedible, the burgers were pink, veg was over cooked and cold, the salad garnish was limp.... We tried approaching the "duty" manager Milly to complain, she was not interested, didn't know how to handle the complaint and was clearly well out of her depth as a "manager.", no genuine interest or apology or anything of a resolution was offered, we suggested a couple of complementary desserts would be welcome.., but she said she didnt know anything about our complaint and staff had not said anything.. despite us having spoken to atleast 4 different staff members, Lucky We did manage to get some of the food refunded by another member of staff... the staff were just following each other around like sheep.... didn't appear to know what they should be doing, it's clearly very poorly run and the actual main manager was no where to be seen....even though I asked totally oblivious to anything going on in their pub. We were not the only ones complaining... there must have been 10 other customers complaining about the food, staff, service....lack of it, poor quality and value for money. ... that must tell you something, and I am sure the amount of refunds will be a clue too!! It was a shame to be honest we have been on previous occasions and it's always been fine.

Awful food, horrendous service. Wasn't even busy. Carvery was really poor and the server didn't seem to know carve meat. My 81 year mother burned her hand on a serving spoon because the carvery heat lamps were too high, hence dried out veg.. The manger will respond post, however they cannot justify the level or quality of food or service they advertise.

We had a very poor experience. The service at the bar was very slow, and there were no soft drinks available on tap. We were charged an extortionate amount for two cans of lukewarm Pepsi. It got worse from there. Two of us ordered a carvery and the others ordered from the main menu. Despite being told that the staff would let us know when to go up to the carvery, this didn't happen and then this meant that half of the table had finished their meals while the others still queued up for the extremely slow carvery. The carvery meals were very poor quality- it was disappointing. When we asked who was in charge, the staff member didn't know who the manager was! Instead, a young man called Amari came to our table and offered a refund. My husband went with him to the bar, only for Amari to change his mind about refunding the two meals. Instead, he refunded only one meal even though it was clear that very little food had been eaten. We subsequently found from another member of staff that Amari was not the manager- he was the son of the owner of the pub and didn't seem to know what he was doing. This explained why the service, food quality and overall experience was so poor. We now have to email Marstons and complain. We will not be going back.

We stopped off here on our way home from holiday, as a final treat. And oh my goodness what a treat it was. Beautifully cooked and service with a smile. Thank you

Stopped for breakfast and everything was fresh and well cooked and arrived in a timely manner .. well deffo visit again .

Poor staff attitude. A certain staff member decided to argue over the other side of the bar whilst serving another customer that the lasanage does include garlic bread but as I had paid a £3 charge to add chips it meant garlic bread would no longer be included, however the menu does not state this. The attitude of the member of staff was appalling he must of stood there and argued with me telling me I was wrong and he was write for over 5 minutes. Will not be returning again, expensive and dead and definitely not worth the money!

Live review at 19.25pm 2/8/24 Booked a table for 7 adults & 3 children to celebrate my 36th wedding anniversary. The staff were really polite & courteous. I asked if the bacon was smoked & was told yes so decided on another meal to be told they could supply un-smoked. After placing the order the server informed me that there would be an extra charge for the un-smoked when questioned they would not back down so order changed & £0.40 refunded. To top that 1 of our party ordered the lasagne (that came with garlic bread) she ordered chips at an extra charge of £3. When the meal came there was no garlic bread. When asked was told if you had chips you didn't get the garlic bread? After arguing they finally agreed. The manager needs to have a bit more about him £140 spent .....will not be returning

I was waiting for a chocolate fudge cake all night and they ran out when I was ready to order. Also no cocktails

My friend and myself meet at Norton every month for a catch up. In previous months things had gone down hill a bit under the previous manager. However things are changing! We met last night and had a lovely meal. Some of the staff are being trained which is fine ( we all have to learn) and the manager is lovely. A great evening. Give it a try.

Friendly staff very helpful great range of beers and ales food was excellent.