The Nook in Cheltenham

I am sad to say that our family experience was not a good one. We were met by a lovely greeting, but once sat down service was slow but when we did get service they were lovely. We had a cream tea, it was a bit of a let down, the cakes were tasteless, the scones were salty and also one of type of sandwiches was so bland, the cheese & pickle was pickle with a little cheese. The restaurant was clean and comfortable with very pleased decor. We did pay service charge because it was already on the bill but if it had not been we would not have paid it. We would not go again

We had a great meal with really delicious food, served politely and efficiently by friendly staff. The view from the restaurant is exceptional and I really am looking forward to returning very soon.

Great location if you want a drink, and only a drink, with lovely views of the surrounding hills. Sadly and regrettably as many other reviews have said, it is an utter disappointment. I have no idea who owns / "runs" this establishment but they are either incompetent or could not care less. We were there on Sunday for breakfast, having booked in advance, with my newly married daughter, her husband and family members. Around 10 of us. As the lift doors opened there was a table of at least 20 ladies for a baby shower, 2 or 3 other tables with couples. We sat down and of course the "service" was non existent. There were 2 waiters for a total of perhaps 40 customers. I cannot imagine the ladies for the baby shower had not pre-booked. We had as we had to send our orders a couple of days prior. The waiter came with menus, he had no idea. The so-called manager whom I had sought could not have organised getting out of a paper bag. We left and went to another establishment. This was my third time eating at the Nook. The first, some months ago, was also poor because of the food. The second, also for a breakfast was OK. We go from time to time for a drink because of the lovely location. One of the barmen acknowledges us, the reception lady never does and nor does the restaurant manager with whom we had had a 30mn very friendly discussion the first time we had gone to dinner and who had acknowledged there had been some problems with our food. Forget the views I will not return.

We had the most delicious lunch here.. really excellent food in a comfortable and light restaurant. The staff were so nice, helpful and polite. will definitely be coming back very soon!

My husband, daughter and I went for a Sunday roast and were extremely impressed. I had roast chicken and my husband and daughter had the beef. The gravy was rich and full of flavor and so were the veg. I’ve been to the Nook twice before with friends and love the aesthetics and view so wanted my husband and daughter to see it. Usually when we go out for Sunday lunch, we have our meal and leave but we could have sat there all day! Yes service is a bit slow but it didn’t matter to us. Other reviews mention high drinks prices, I have to disagree as I don’t think drinks were expensive. We’ll definitely be back!

About half way through our experience me and my partner concluded it must not be a real resturant. Yes there's tables, cutlery, a bar and menus but no one gets any food. Very odd experience. We attended for valentines day as part of our last night out together before our child is born and it was completely ruined by this incompetent establishment. All fine on arrival, coats taken and water offered. We then waited a while to be seen by any staff for a drinks and food order, we gave them benefit of the doubt as it was a busy night. Our starters also came out fine and we thought everything was well. But, it wasn't. We entered the resturant dead on 7pm and by 8.45pm has still not been severed our main. When we looked around no one else was eating either, there was the rare time some food was being brought out but it would he lucky if you were the one to win the meal lottery. By this point I was absolutely starving to the point where I was in psychical pain and felt hot and faint. Originally we planned to have dessert but knew if the main hadn't been served by this point any dessert and faffing about with bill at the end was going to take us well into the night. We ended up asking for the bill and explained we had waited so long for our mains we just want to go home now as its almost 9pm and we haven't eaten anything. That was no issue and they didnt even look phased, maybe its a regular occurrence here? had to pay £36 for 2 starters and 2 drinks also with a £3 odd service charge, for what service I have no clue. No apology from anyone even considering we walked past the host and our server on the way out, he actually said enjoy the rest of your evening. As if this place hadn't ruined it already and now we had to drive home and order takeaway past 9pm when I'm 8 months pregnant. This place is completely about aesthetic and booze only, don't bother it's part of that new Cheltenham scene which doesn't focus on quality or service. We've never had such bad service in our lives, there are so many lovely restaurants in Cheltenham with amazing staff, food and atmosphere spend your money there instead!

Very disappointing, been previously and had a wonderful time & experience , unfortunately we got ignored for 45minutes after the main course- needless to say we were far from impressed.

Drinks expensive - but we had a 2 x course lunch. Smoked Haddock starter ws lovely and we all had rump steak mains - deliciously cooked. Ambience is lovely - views from the restaurant great and very clean toilets too. Lovely venue -service a tad slow and we had to repeat request for mustard and ketchup but otherwise a lovely lunch with friends

Went for dinner with my friends to celebrate a birthday. Fabulous Food, honestly faultless so I do not understand the negativity? Phenomenal food, drinks and service. They have an Old Fashioned Menu which is awesome. The venison was super tasty and their vegetable sides were moreish. The best thing about our dinner was that we got there at 7pm and did not leave until our tables until 10:30pm. What an experience!

We were at the Nook for a pre-theatre lunch. Looking at the reviews, we were not sure how good the place would be. When we arrived, we were warmly welcomed and shown to our table next to the window with wonderful views over Cheltenham. So far, so good. Next drinks. We had sparkling water and a couple of cocktails. The price seemed fine considering this was a high-end establishment. I would not say overpriced at all, and the drinks were delicious. We ordered lunch, where the selection could be more varied, but we found starters and mains which appealed. Again, the prices were fine for such a venue. Both courses were very tasty, well presented and generous. We had coffees just to enjoy the atmosphere a little more before leaving for the theatre. I'm not sure why people complain of prices because you can see these online. If they are too expensive, they why book? In my opinion, I think this is good value, because I have seen more expensive menus in some very ordinary pubs. The service was attentive and professional, including taking care of my wife's intolerances. I could not agree about rude or slow service. We never saw it. I can't fault this place for a special occasion or a lunch with colleagues. A more varied menu would be my only wish, but I know this does change from time to time. Otherwise, we look forward to returning.

Really mixed feelings following a birthday lunch at this restaurant. The decor and views over Cheltenham’s roof tops, parks and countryside are really pleasant, and the food was generally of a good standard, but… … the service was really very slow, the wrong starter first came out so that meant another wait for our order, then the main courses must have taken at least half an hour. It wasn’t crazy busy in the restaurant, so it’s hard to fathom why… Staff seemed disorganised and for the amounts charged I’d have expected a far higher standard of service and efficiency. Left feeling rather disappointed that it wasn’t perfect.

We booked for our joint birthdays and were given complimentary glasses of Prosecco and a window table. The weather was awful but the potential for a lovely view was obvious. Staff were attentive and friendly and we were not rushed. The menu is small which we are happy with small but well done is best. We both started with scallops and sourdough bread, one of us had bream which had a crispy skin, well sauced and served with potato terrine and hispi cabbage, the other had the beef done two ways, cooked rare and beautifully soft. We drank a d’arenberg red wine which was delicious Definitely would return.

Amazing decor, service and food. Seb our waiter was fabulous. Also the lady serving our wine was lovely. Mains and starters for all of us were amazing. Puddings were not as good. The piano guy was awesome and made our night playing our requests. We will definitely be back. Thanks for a great night!

Poor service, over priced, underwhelming Christmas meal. The food is pretty average and we will definitely not return

This place is a must. Best food we have had in Cheltenham. We went on a special music night and it was great. Top quality food, service and entertainment. . Price is what you would expect from a top quality restaurant. The atmosphere was great and it feels really special being on the top floor overlooking Cheltenham at night. I can highly recommend this place

We intended to have a few pre meal drinks here before heading to our reservation ( else where) but it took soooo long to be served we only stayed for one. The bar was not busy and it was early evening (6pm) so not really...

Thank you to the Chef and front-of-house team at The Nook. We had a wonderful celebratory lunch -the food was delicious ( the confit duck was divine) and service was excellent. Staff went out of their way to make the occasion very special indeed.  The...

I have not written a review for a few years now due to lack of contenders,but a visit to the NOOK has rekindled my enthusiasm.This restaurant is exceptional, from the James Bond style entrance,the charming staff and food way beyond the norm coupled with a...

Pricy , small portions, slow service , had not received my online booking Sadly there are better places .£430-4 people

Location & Ambience: Excellent. Staff & Service: Very Good. Food: Good. Overall Value: OK. My main gripe is being charged £10 for still water (I guess it's tap water in a bottle). If not for that an extra star would have been given and value...

Shocking service. Unfriendly staff. Provincle nicer placer ro go in cheltenham. Payronising staff.Not willing to speak to client

Really poor, expensive drinks, provincial ambience, unhappy staff and lack of senior management support, would not recommend or revisit

Came here for afternoon tea. Staff were nice and we were served fairly quickly. The restaurant itself had stunning views over Cheltenham and there was some ambient music being played. We were given a variety of sandwiches and sweet treats most of which were yummy...

We arrived for breakfast at 11am. One waiter,very friendly and professional but running around as only member of staff. Warm tap water given but followed by a nice coffee. After 45 mins of waiting and people who ordered 25 minutes after us got served we...

A very pleasant experiance, very nice welcoming, great professional anviance, good was excellent and good value for money, highly recommended

what a disappointment ! one of cheltenham's new "bright spots" has no sparkle. for breakfast we ordered two berries on toast and both came missing the vital ingredient of seeded granola. waitress seemed unaware of menu and it took the kitchen the best part of...

The breakfast here is delicious, eggs Benedict. Restaurant is on the 5th floor, lift up to restaurant with nice views over Cheltenham. The waiter and staff were personable and efficient. I had the best Cortado coffee ever, thank you. Very well priced. Air conditioning throughout.

Really delicious lunch, I can especially recommend the stuffed courgette flowers! Monday lunchtime so it was quiet and the service was a little slow but we had a lovely time and will definitely be back. Don’t understand all the negative reviews.

The setting is lovely but the food is simply average. We’re foodies and couldn’t help but be a little disappointed. The Waygu burger was flavourless and the Steak tartare was so so. Would not be in a hurry to return as there are so many...

Really nice food and service, we had visited earlier in the year and the service was a little disjointed, slow and lacking of care, but credit to staff and management there was a clear improvement this time. Prices on the high side in my opinion.

Popped in last Friday for a quick drink after the theatre. I had a little Millionaire and hubby had a coke ! He was the designated driver !!!

Yes, it's a great view, but it is the ONLY restaurant on the fifth floor of ANY building in Cheltenham! Don't get carried away. It is, however, a comfortable, contemporary room. The food (Sunday roast) was not spectacular, in fact somewhat "painting by numbers". Not...

I’m not going into detail as you can easily review it on your front door video surveillance that you must surely have in this day and age from 9 Sep 23 at around 2200. Essentially your front of house door staff were appalling with a...

We were given a gift voucher for our 30th Wedding Anniversary present and decided to visit The Nook for breakfast last Saturday. We were warmly greeted at the downstairs bar and told to take the lift to Floor 5, we were the only people in...

It was not busy when we visited and there were 3 staff on plus a barman, However we waited a long time to order and for the main course to arrive. The food was absolutely delicious when it finally came, which redeemed the experience somewhat....

Lovely place for a really nice dinner. The quality of food was excellent and the wines very nice indeed. Staff service was excellent and overall a wonderful experience. We had been for cocktails during the previous weekend and wanted to try the restaurant. We were...

Afternoon tea. Very disappointing,booked for 3 of us,scones were good but the sandwiches were not ,3 slices each,I asked if we could give more and we're told we would be charged another £4.50 per person.I have had afternoon tea in several hotels and restaurants in...

Lovely restaurant aesthetically BUT food was very average (some of it was pretty poor though) and the service and staff attitude were both appalling!

Fabulous Sunday brunch on the terrace at the Nook. The menu looked great but we both ended up going for our usual of Eggs Benedict. Easily the best Eggs Benedict I've had all year, the roasted ham hock was out of this world and the...

We celebrated my parents’ 70th Wedding Anniversary here today . As you can imagine, my parents are very old, in their 90s. We were a table of ten- my sisters and our husbands and mum and dad . When I booked, the restaurant took on...

the downstairs bar area is excellent and the food is same as from the restaurant on 5th Floor. Fish and chips are the best in Cheltenham as is the Caesar salad which does contain anchovies

My girlfriend and I popped in to do some work as this place has free Wi-Fi and is quiet downstairs. I had a delicious latte and my girlfriend chose the elderflower juice. I had a call to make and the staff were very accommodating. Shout...

Lovely afternoon tea party for a 90 year old, 26 people were all served promptly with afternoon tea with choice of tea/coffee etc, we had a very special afternoon for a special lady, the food was lovely and the staff were excellent.

What a diamond in the dust! The most amazing views from this beautiful roof-top restaurant. The food was incredible and the staff were very attentive. It was very busy and therefore noisy so maybe not for a romantic date night but a great special night...

Our second visit, 3 months apart, while visiting family, and I was so glad that it lived up to the very high standards of the first. We all pretty much had the same dishes as first time, and I’m happy to report nothing had changed...

What a shame that this place misses the mark in so many ways. Great spot and the terrace is nice but it needs to be so much more than that. Staff didn't really appear to care much, food is criminally over priced. The meal was...

The Sunday roast was lovely , but went back for lunch in a Saturday, not a great deal of choice , had a burger which wasn’t great

This restaurant has so much potential - great position, beautiful room and friendly staff - but........ Offered water for the table straight away, but had to wait a long time to be offered other drinks. When drinks brought - only one drink. Had to ask...

Visited the Nook once before on a midweek evening and enjoyed the evening, it was expensive but service and food was very good. But this Saturday night visit was so disappointing, especially as we were celebrating a friend’s birthday. From the start, Margarita cocktails served...

Such a fantastic opportunity to be a great venue in Cheltenham however let down in the basics. Service is a consist poor offering here which suggests lack of training and more importantly leadership. The vibe and the setting is good however need to improve their...

VERY POOR service. Arrived for rooftop drinks, it took 15mins for a waitress to take our order, 30mins after that and after asking, no drinks arrived. We left due to dinner reservation, the manager thanked us as we left, which is embarrassing for them. Unfortunately...

I have been to The Nook on a number of occasions for social visits and have never been disappointed. Today I hosted a client for a relaxed working lunch and felt just as at home and well looked after. The scallops with chorizo and chilli...

Attended first ‘Sundowner’ session. Greeted in downstairs bar. Took lift to top floor; coat taken at upstairs check-in desk (bit of a delay when leaving when waiting for staff to retrieve coat). Seated very close to jazz band, which was fairly loud, but still really...

We just had a very poor experience at The Nook on Saturday. But I'll start by saying this will only be the second bad review I have ever given, but it was so bad it needs to be recorded. A positive: the food served was...

This is the best venue in Cheltenham The style has a London vibe. The view is amazing particularly if you are there during sunset. The food is superb and staff are very attentive. Nice to see English wine on the wine list. Try the steak...

On the plus side this ticks two important boxes in that it is a wow location especially on a nice day when you can see the views and the food was OK. It is quite expensive and to enjoy going there, the full experience needs...

Cannot believe how terrible the service was £400 for 4 people which is completely acceptable for good food but expect a good standard of service. It took 4 hours for us to eat because the service was so bad Sat outside as the weather was...

Disappointed experience, overall with some good things about the service and the food and some not so good. We felt the lunch Menu did not have enough choice; some of the food arrived cold; we had to pour our own wine a few times (it...

I was nearly put off trying Nook by some recent negative posts but my Niece specifically wanted to try here, but I’m so glad we did. A truly excellent evening, everyone love all their dishes and I would have the say, the steak was the...

Good points are great cocktails, good decor and great view. Bad points the food. The price and menu promised a lot but did not deliver. Each course was poorly executed. Lobster ravioli - pasta way too thick and bisque was very creamy, Cod turn up...

Christmas gift voucher for afternoon tea was ruined when an increased cost was asked for and then to add insult to injury, a service charge too!!!! If your costs have increased .... someone has a gift experience voucher.....surely you honour the voucher? Not professional.

My dining experience at The Nook was excellent. The food is incredible, the best steak I’ve ever had and scallops cooked perfectly. The decor is modern and beautiful along side the best views Cheltenham has to offer - if you want classy and sophisticated the...

I was with my husband for dinner on Friday evening. I have to say I was at the restaurant in January and I felt like I didn't want to comment because there were some shortcomings. I have to say with the new Spring menu I...

Went to visit Saturday with friends, had the Chicken & Rabbit Ballottine, Lamb and Vanilla Parfait, from start to finish the food was excellent. Service was attentive, space was amazing and the drinks were fantastic especially our Wine for the table. Will be visiting again...

This was a second visit, essentially to see if they had improved. The good points …. Service is much improved and the addition of Hugo ( from No3) as Host is a very good move. The setting is great . The decor is nice ,...

Fine dining prices for very average food. Style over substance - the service is fine, but slowish, and the decor is distinctive but this restaurant is very overpriced. Many better options locally

We had lunch at the Nook today. Staff were all super, the setting is beautiful and the food was very tasty! We can’t wait to go back and bring some friends.

Thought we'd try this restaurant despite the reviews. Had the simple lunch menu. Not much to choose from but the food was tasty. The views were amazing and we had a drink outside in the sun after the meal . The main reason for writing...

This was our third visit to The Nook since December, twice for lunch and once for dinner. We had high hopes for this new venture, in what is a super space with wonderful views across the Cheltenham skyline. But sadly, on each visit, we felt...

We have been a couple of times before. Its a lovely setting and staff are attentive. We had Sunday lunch this visit which was exceptional. Waiter very attentive and helpful, although I will say it was not busy. The decor and veiw are worth the...

What a disappointment. The location and ambience of this new restaurant in Cheltenham creates great expectations. The expectation is of quality that comes with a price. You get the latter without the former. The food is bland. The menu reads so much better than the...

Absolutely loved our experience fantastic roast lots of meat and veg cooked perfectly will definitely go again. Staff were lovely and friendly and ambiance just perfect. Highly recommended

I was put off by the bad reviews on here, but had a gift voucher from friends, so booked for Friday Gold Cup Night, it was lovely, the staff very attentive even though it was busy, food was great and there was a party band...

Today we visited The Nook for breakfast and dinner, such a beautiful venue with spectacular views across Cheltenham. Breakfast offered an amazing selection, the staff were so friendly and helpful. Dinner was a credit to the chef, the restaurant has such a romantic atmosphere, once...

Food of a similar quality to a pub but twice the price . Bar service Ok but restaurant staff clearly take their lead from the Manager who again belongs in a pub . He stank of cigarettes which was very off putting . We won’t...

A below par experience, service from FOH staff could certainly be better & the manager in the grey jacket stinks of cigarettes which isn’t very nice when he comes to our table to talk to us !! Staff seem less interested in the customer &...

There’s so much I could say about my experience at the nook rooftop restaurant, The restaurant itself looks quite stylish as too the bar ….. You’ve got a view which is nothing special tbf .. the bar staff were attentive to our needs , unfortunately...

Came for a friends birthday lunch. What a lovely ambience. Maxine was a joy to be greeted by and certainly made our experience a lovelier one. Attentive service. Cocktails were nice but would have preferred a couple of regular ones as well as Nook recipes....

Afternoon tea on a Monday afternoon with the sun shining through the windows of this relatively new town centre roof- top restaurant. The decor is lovely and the view stunning. There are tons of places to take tea in Cheltenham and the best do very...

We had a lovely afternoon tea here today, only disappointed with my request for a window seat ignored and sat looking at a picture of Audrey Hepburn! Would return as so lovely, great service from Maxine.

My first poor experience was when a member of staff rang me the day before to confirm my booking for lunch. I mentioned that the email said lunch menu and I wanted a la carte, I was not told that it was only the lunch...

Great location, great views but NEVER go for afternoon tea here. even though they offered a discount, it already ruined a bday treat. Cafe Latte is watery and as per the service it was made by their bartender. we are offered to try another coffee...

What can I stay trully amazing. Food ( Afternoon tea) was beautiful they never rushed us . Staff were so friendly and helpful. I would highly recommend The Nook and I will definitely be back. The place itself is designed beautifully very tasteful and the...

Such a magical night - gorgeous food, lovely service and the pianist was simply out of this world which made the night even more special

Enjoyed a relaxed and very enjoyable lunch before Christmas. I was early so offered a drink in the downstairs bar. When my friends arrived we went up in the lift and were welcomed at the door. Coats taken, shown to our table and very well...

The arrival is just not slick. We were told the bar on the top floor was “packed” and so we’d have to have our first drink or two of the evening in what was basically a wind tunnel downstairs (doors kept open, it was minus...

We went for dinner on a Saturday evening at 7 p.m. It was pretty quiet as the football was on. It started off nice, lovely atmosphere, piano player, and nice enough host. We were offered choice of water when given menus but not offered any...

We visited as a group of 4 in the first couple of weeks of opening so some comments could be due to that. You arrive via a downstairs bar (which wasn't open when we went) and then take a lift to the top floor. The...

Had the halibut which was one of the nicest pieces of fish I have had. Deliciously seasoned crispy crust with the white flesh melt in the mouth. The strawberry dessert suited me perfectly as it was sweet but subtle, I can't abide over sweet sugary...

I know these guys have only been open a week or so, but there are mistakes. The venue and staff are friendly and attentive. The wine list is extensive and reasonably priced. However, the particular white I wanted was not available (open a week), so...