The Bank House in Cheltenham

I used to come here quite a lot before I moved away from the area and I have to say its gone massively downhill in the few years between visits. To start with every single table was dirty. The tables were sticky and covered in old plates and drinks. There were a lot of empty tables so we expected to find at least one reasonable one. In the end we just shifted a bunch of dirty plate onto another table and I wiped it clean with an antibacterial wipe i had it my bag. We would have walked out right then if we weren't so pushed for time. The whole time we were sat there, not one member of staff cleared or wiped any tables. My partner ordered a burger whilst I ordered Hunters chicken. I bought a side dish of onion rings to share between us too and I have to say thank god I did or we would have left even more starving than we were. I placed the order via the app and my partner honestly thought I'd pranked him and ordered him a children's meal the portion was so tiny. I had to show him the receipt. The burger was miniscule and gone within two mouthfuls. There couldn't have been more than 10 chips on either of our plates. I'd think it was the chains standard size but I'd actually ordered the exact same meal a few weeks earlier in a branch near where I live and it was double in size. In fact I couldn't even finish that meal! That was even the reason why I ordered it again as I had enjoyed it so much previously, so to have this tiny sad excuse for a meal appear before us was very disappointing. Safe to say we won't bother going back to that branch again any time soon!

Food and service slow not enough staff

A very nice Spoons, great architecture and nicely decorated

Unbelievable lunch for two including soft drinks for under £16! Korean basket was very tasty & my fish & chips were magnificent! What a whopper! Well done guys!

I always love going to spoons when I visit the UK! Georgie gave excellent service and I loved my G&T

Stood at bar for 15 minutes without being served

Had to change my order as they didn't have any of my order. Despite being full the food came within a reasonable time and the staff were helpful.

It's a wetherspoons.. a little nicer then the avarage, no dance floor though

Rude staff. Waited an hour for a breakfast to be told in a very passive aggressive tone. "The food comes as it comes. Your not the only one eating you know"!

Nice lager, nice price and a VERY good selection of gin to keep the wife happy, saved me a fortune by not going to 131!

Just popped in for a breakfast and it was absolutely shocking, people sending their food back frozen hash browns etc, I asked if my toast could be toasted X3 times and each time it came back as the same soggy white bread. Waited 30 minutes for 3 breakfasts which were not the best. The lady behind us sent her breakfast back 3 times and like the so called toast I'd asked for, the same breakfast came back to her table just in a different hand. The coffee from the machine was warm not hot so the next drink I got was a hot chocolate and again that was warm. This was one of the worst experiences I've ever had in a wetherspoon and we won't be going back and can't recommend this eatery.🥺☹️☹️☹️

Cheap drinks, cheap food. What's not to love

I dont know what is happening within the one restaurant for the past 4/5 weeks. But the food is cold by the time it arrives. A lot of the menu is not available at all. Food preparation is off!! Fresh food is not looking fresh at all!! Some staff members do not even know how I am to complain or who to.

Absolutely massive loads of seating staff lovely and helpful

For those that know spoons this is no different to all the others in terms of food, drink and service. The interior is much larger than anticipated from the outside. There are a number of different seating 'areas'. The general impression was one of it being clean and tidy, an above average spoons in terms of state of decor, carpets, toilets, etc. Had table service twice - first waitress was friendly and polite; second waiter simply plonked down the food and said in a gruff voice without a smile "there you are" or something very similar. But you can't really judge an entire spoons service on one visit. As ever, very competitive prices, especially the self-service free refill hot drinks.

Great food great prices for drink a great place to stop off at.

had breakfast here a couple of times, food was lovely but both times I went in staff finished serving people drinks then walked off for around 5 minutes before serving me, a little annoyed by this as I was on break from work so had to rush eating my food.

This is one of the best 'spoons I've had the pleasure of using. I've only ever tried the curry night offerings but the food is excellent value. Can get a little busy but there is a spacious upstairs section usually open. The staff are efficient, engaging and courteous. A good range of bears at a ridiculously low price. Great experience all round!

Food was good but our drinks were forgotten about. Could have just been an oversight. Friendly team.

I went in for a refillable coffee which didn't disappoint.

Firstly, the scenery of this Wetherspoons is very nice. However, the food was horrendous! I had a burger which arrived with cold sauce, the chicken was dry and also the chips were hardly even warm. My partner had an all day breakfast type of meal which was awful, his food was also warm at best. On reflection, we should have sent the meals back to be cooked for fresh but we were quite hungry so just wanted something to eat. Partly our mistake but also, this Wetherspoons isn’t great by any means.

Rough.....they could do with employing someone to clear and wipe down tables. Toilets were not inviting at all.

The food came out fast and drinks came to the table fast. The staff were accommodating and very nice. The toilets however are very far away especially if you’re sitting upstairs.

Awful service, very slow to get drinks. Had trouble finding a seat because most tables were loaded up with dirty plates and glasses. Decided not to eat due to wait time and lots of food appeared to be being sent back. A significant difference to the other Spoons in town.

Town centre location with easy access to public transport makes this an obvious first stop for your night on the town. Often the only stop as the JDW pricing model guarantees excellent bang for your buck. It is very much the regulation ‘Spoons’ experience - what you see is what you get. Cask ales unerringly hit the mark and you pretty much know what to expect with the food in any outlet. As for the atmosphere, make your own mind up. Downstairs toilets are a bit of an ‘inconvenience’ especially if dining on the upper level. It’s gotta be done!

Disgusting, came in on a Friday for a couple drinks. Upstairs must have had 30 people's meals not cleaned away for over an hour, customers were just piling the plates on vacant tables to create space to sit down.

It's a spoons you know what you are getting.

Gone down hill unfortunately. Food not available for breakfast and poor customer service explaining why. The morning staff need to be more engaging and happy.

My food was stone cold and took ages to rectify - husband had finished his meal by the time mine came

Met Jeff ex work colleague at the Bank House, on Wednesday, had a drink (Hot Chocolate) & a bite to eat. Staff were all very friendly & helpful, it was very busy.

Absolutely amazing staff, the waiter called me "sir" which made me feel very royal. My breakfast I had was amazing, everything was perfect nothing too hot to burn your mouth and not cold either everything was the best of the best. The atmosphere is also amazing, as weatherspoons keep the original building intact so every spoons has a different feel and look to them, this specific location is an old bank and they've kept that theme amazingly.

This must be the dirtiest lifeless wetherspoons on the planet Sat down didn't order and left

I love a spoons, This one is fairly large, has a nice upstairs area with comfy chairs. The Mexican spicy rice is my go-to when ordering sides. I'm under no illusion that it's from a microwave and looks like the chef didn't bother to try and even hide the fact the rice was plomped out of a bag. The first bite is with the eye 😄

This place is always busy due to the price of drinks but definitely not the service. The food is good enough for the price but if you want to order food or drinks, use the Wetherspoons App, the bar staff are awful, slow and have no idea of who should be served next, this can cause some awkward situations when next in line!

Excellent atmosphere with fast service for food & drinks! Very competitive prices! Will definitely return!

Only popped in for a drink. Friendly staff. Cheap wine

They didn't even serve us because we were Spanish. Fifteen minutes wasted inside and they kept ignoring us despite trying to order at the bar

Typical spoons struggled to find a seat lots table full of dirty dishes

Cheap and cheerful mid morning visit.

Staff friendly service good aswell.

Typically spoons Building could do with a refurb particularly the toilets But the food was excellent and staff very friendly And they have a good selection of beer available

A great town centre bar with good beers and good food. Also friendly polite and professional staff

Regular Spoons visitor but generally at the one for breakfast. Friendly and quick service and that's what I ask for at 8am.

Ordered a normal fish and chips, asked if it was a small one I was told by the waiter 'it's on a big plate '!!

honestly one of the best spoons i’ve ever been to, atmosphere is so lovely and deffo the place you need to be, service is 10/10, i was served by abi she’s an amazing staff member all around sweet, lovely atmosphere will be back x

Work early in morning cleaning get up 2am every time I go in almost Gemma his cleaning pipes on thatchers and other drinks as lots of jugs of water in front why does she or someone clean them late at night or 8am when they are in not on also miserableperson Gemma and some others poor spoons others don't clean pipes then so afto order bottled bear not what I want bad also tables not cleared dirty

Super busy on the weekend. Tables are very limited. Managed to find a table and we have to clean it ourselves. Food and drinks was served pretty fast overall.

Lovely pub , friendly polite staff good food 😋

Weird folk, great place to people watch and drink cheaply!

A cosy place. I prefer it when the upstairs section is open.

Ella was a great server, super friendly and recommended us a great drink !!!

Really relaxed, lovely time. Jake was our server and he was excellent.

I am very pleased with the service and atmosphere when I went for a drink last week. I was served by Ella on the bar and she was a pleasure to talk to.

Visited on Monday to a friendly and cheerful welcome from Ella, she was helpful and attentive and made the whole evening better

the service was absolutely amazing, i was served by a girl named abi and she was very polite, well mannered and fulfilled any request i had. i will definitely be coming back!

Abi was very helpful and polite and she really went out of her way to help us.

Amazing place and great prices. Like literally the best prices ever so affordable and great quality.

The bank house has the most welcoming staff working there, the best service. The best BBQ panini and Southernfried chicken chipotle wraps! Jack and Jake who served me multiple times were pleasant and so friendly. The wait times are quick and the new Ramen was like I was in Shinjuku again!

Had a fantastic experience at The Bank House - especially due to Jake who was brilliant and really helped us during my visit. Thank you Jake! I’ll definitely be back!

Came here before a football match at Cheltenham. Town. Great atmosphere and the staff were so polite. Jake was especially helpful and provided a great service.

Ella was really helpful and had great service

Ella was really friendly and super helpful !

Spontaneous trip out to meet friends, the day only made better by Jake and his second to none service really raising the bar in customer experience! Thanks for looking after us Jake!

The Bank House Wetherspoons pub provided a delightful experience, largely thanks to the exceptional and welcoming manager, Jake. From the moment we stepped in, Jake's warmth and professionalism set the tone for a fantastic visit. He made sure we were well taken care of, attending to our needs with a smile and engaging conversation. Jake's attention to detail and genuine interest in ensuring our satisfaction was truly remarkable. The pub itself had a buzzing atmosphere, goof food, and a wide selection of drinks at good prices. Overall, our time at The Bank House was greatly enhanced by Jake's exemplary service and hospitality.

Abi provided such great services made our brunch an enjoyable one. Look forward to returning because of her great customer service.

Had a great time great service from Ella good value for money

I recently visited this pub and was served by a kind girl called Daisy. service was amazing, really made my experience memorable. Will definitely visit again!! xxxx

My mum and I love it here, our server Abi was amazing and kept our good vibes coming, will absolutely come back again. Absolutely great time :)

Fantastic food and the service by Abi I think her name was (sorry if I got that wrong) was fantastic. Attention to detail and funny

Pleasent atmosphere really enjoyed the food. We were served by Abi. Will deffo return soon as only down the road in Bristol. Nice to see a venue that still has staff that care.

Service was really good, server was nice, I think her name was Abi, should give her a raise fr

Ella and Jake are amazing - I brought in my baby and they helped accommodate me with a highchair and interacted with her when bringing food, making her laugh and smile! It was a really nice personal touch!

Anyone who knows me, knows I love a witherspoons, but my experience here was next level. Food was great and service even better. Jake served us and was incredibly warm, welcoming and quite handsome too. Watch this space, I’ll be back.

Had a lovely meal here - staff were really friendly and helpful, especially Jake who was great!

I always get the pizza, it is so yummy! i love abi muldoon because she makes my life better when i am at the bank house😀😀

Thank you Ella, for the great service and enjoyable experience!

Came here for the food, stayed for Abi

Abi Muldoon Slays all day ⭐️⭐️⭐️⭐️⭐️

Thanks Ella for the great service! Food was delicious at a great price!

I’m here most days after work or just to hang with friends and is always a good time. Abi is normally working most and is always friendly and on top of service, cleaning up and always keeping on top of everything. Could not complain about her service at all, outstanding!

Lovely team of staff, always happy to accommodate you and always friendly and easy to chat to! Great service, especially from Jake and Ella! They both help put a smile on your face! Definitely recommend 🥰

Was served by Ella who was the light of the pub, makes sure everyone is seen to in a quick and polite manner, a real credit to the team

Bank is one of my local Spoons and I regularly enjoy popping down for a pint. Much prefer Bank than Moon mainly due to the friendly staff and more relaxed atmosphere. Ella (blonde) is particularly welcoming and friendly. Would recommend for a nice pint and some simple food.

Had a great time here and have very lovely staff especially the bartender who served, Abi, me who always had a smile and lovely attitude

Was served by abi she was absolutely lovely with great service and can really make her cocktails.

It was a quite rowdy but I enjoyed the atmosphere and one of the lady's, ella i believe really helped me out to find a table, was also kind as she served us

Atmosphere is lovely, food is good. I love the upper floor with the cosy little corner area. Service is great and staff are friendly, especially Jake he's always a pleasure to see when I visit.

Been coming around for quite a while always been looked after! Get served regularly by Jake and he’s always amazing 🥰

Had great service and the manager (Jacob) was really helpful and kind. Would go back just for that service.

Great place. Drinks were speedy and service was great from Jake, very friendly and helpful :)

I was served by Abi. She was professional and polite and made our experience a great one

Great service espcially Jake and was a class act down to earth was fantastic

One of the best whetherspoons I’ve been to, great atmosphere and even better service (especially my server Phoebe!). Can’t wait to visit again! 🥰🥰🥰

Phoebe served me and she was very helpful. Great service! Definitely coming back again

Got served my Ella. Super friendly and made us feel very welcome.

Really enjoyed my last visit. Was served by Ella who was very polite and friendly. The food was ok. Would come again

My friends & I had a decent meal washed down with a few reasonably priced drinks. This is a great pub. It has a very relaxed atmosphere and the staff all seem to enjoy working there. I was chatting to Ella, who was super friendly, polite and courteous. It makes a difference when the staff are good. Well done, we will certainly be back.

Nice spoons in the centre of Cheltenham. Friendly staff! Was served by Jake who was brilliant !

Great service especially from Jake. I’ll be back.

Was served by Abi, she had a great attitude, friendly and helpful, will definitely be coming back :)