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3.5

Based on 3.024 opinions finded in 3 websites

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Nº 453 in 545 in Cheltenham

Nº 66 of 68 British in Cheltenham

CUSTOMERS TALK ABOUT DISHES WITH..steaksoldsteaksaladeggcurryroasteggschickencoffeebaconcheeseladypaymustcookedfish

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Abi was great, so friendly. It was such a busy afternoon but she still had a smile on her face and kept going.

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Loretta . 2025-04-19

MORE AT Google

Average wetherspoons, but the toilets were an absolute maze to get to and weren't the best of conditions. However, quick service at the bar and food got delivered in good time too! Perfect for a quick passing drink.

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Dan Wright . 2025-04-18

MORE AT Google

I've been using The Bank House regularly, and would like to say what a great atmosphere there, day and night and the staff are very good especially Team member Gemma, this young lady is incredibly hardworking, very helpful and good at her job, regularly doing the work of two or three staff, I also have seen newer members go to Gemma for advice on service, she gives me the impression that she's the 'glue' that keeps the place ticking, she's very friendly and helpful, I hope she doesn't leave, all in all The Bank House is great place to eat and drink and meet future friends. I'll keep coming back 😊

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Chris Dawson . 2025-04-14

MORE AT Google

JD Wetherspoon rarely disappoints. Historical places combined with inexpensive, tasty food and drink is the result.

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V Nelson . 2025-04-13

MORE AT Google

The Bank House is Cheltenham is part of the Whetherspoons chain but it shouldn't deter anyone to give a go. The pub displays information panels about the history of the building and the area and the decoration reflects it. The menu offers the usual affordable options many people will appreciate if money is an issue and the quality of the food in this venue is fairly good and drinks prices quite good. Having visited when it wasn't very busy, the atmosphere was pleasant. If you look for a balance between nice food and good price while being in Cheltenham, this is a nice choice.

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CitizenOfTheWorld . 2025-04-13

MORE AT Google

My first visit to the Bank house and will definitely go again if I am in the area. It is very appealing from the street especially in the evening when it was dark. Inside is also lovely, absolutely charming, upstairs there is another bar but unfortunately was closing so I sat downstairs. The place was a bit quiet which is how I like it. The staff were very polite and courteous. If you're a fan of wetherspoons you have to visit this one. The food was good , absolutely no complaints.

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Gary Cope . 2025-03-30

MORE AT Google

Great food and friendly staff! Good place for families with young children.

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Bronwen Constable . 2025-03-26

MORE AT Google

Omg what an excellent way to end the week away went into this whetherspoons and I usually don’t like them but this one has exceeded my expectations it was a lovely warm welcome the shift leader Chris helped us get a table as it was mega busy made sure my allergens where made clear to the kitchen staff and the food was 10/10 service was 100/100 will definitely be making sure I spread the word about this place when my friends take a trip to Cheltenham next week thank you once again Chris hope you see this

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Hamish Robb . 2025-03-25

MORE AT Google

Spoons breakfast is always worth it

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Shalini Mahalingam . 2025-03-20

MORE AT Google

Always a great start to the day with a great breakfast.

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Robin Ayres . 2025-03-15

MORE AT Google

It’s a Wetherspoon… what do you expect? Dirty, smelly place where everything is a mission to do.

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Andy Wright . 2025-03-08

MORE AT Google

First visit to this Wetherspoons in Cheltenham. Ordered a traditional steak and kidney meal with a pint. Food arrived, no gravy, requested a little jar to acommpany my meal, to the waitress..... 20 minutes later still awaiting, ate my food otherwise it would be cold! Poor show! No attention to detail. I was sitting at table 51 in this establishmentI. I also spoke with the manager, Jake. What a gentlemen, he understood and refunded my meal for the inconvenience. Top manager, he understands, customer service. Thanks Jake

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Freddy Squire Naranjo . 2025-03-07

MORE AT Google

Typical wetherspoons...superb building, nice people, great service

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Dave Webb . 2025-03-04

MORE AT Google

What an excellent experience. The most polite member of staff, I have ever met. Really made my day.

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Martin McAuley . 2025-03-01

MORE AT Google

Reasonable prices, quick service and good range of products for vegetarian and vegan patrons.

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Kerrina Clarke . 2025-02-26

MORE AT Google

Had a Nice meal also a refillable beverage,all for a reasonable price plus.the service was good.

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Terry Williams . 2025-02-21

MORE AT Google

Great chicken wings - hot sauce

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Moeketsi Peane . 2025-02-20

MORE AT Google

The portion sizes seemed smaller than other Wetherspoons I've been to, but the staff were friendly and everything arrived in good time

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K B . 2025-02-17

MORE AT Google

Need to check whether drinks and food are both going to be taken to your table when the first of them is delivered to your table.

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JIM S69 . 2025-02-15

MORE AT Google

Friendly & good value for money

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neil millar . 2025-02-14

MORE AT Google

I was visiting family and we went here for a few drinks. Atmosphere was good and the bar staff were efficient and friendly. The only reason I give it 3 stars was they wouldn't accept my Scottish £20 note, saying they had a lot of counterfeit ones recently. It's legal tender guys... and get a machine to check for counterfeit notes. English ones can be counterfeit as well...

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Linda Petrie . 2025-02-06

MORE AT Google

Great Weatherspoons experience great night out

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Will Oldham . 2025-01-26

MORE AT Google

Great JD Weatherspoons, Very friendly staff, good food, always presented well.

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Andrew Wilson . 2025-01-23

MORE AT Google

We came in tonight was served by a bar tender the manger Jack then said to him to I’d a lady we had already been served before hand this was our second round of drinks by the same server! After paying he had to refund me my money and was very rude!!

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Mel Cole . 2025-01-22

MORE AT Google

Regular Weatherspoons pub, fairly busy at lunchtime. The reason for writing the review is I couldn't believe the price, £2.69 for a pint!!, the bar staff said it was "Monday club", I will keep this in mind in tge future

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747Vinny . 2025-01-21

MORE AT TripAdvisor

It's a wetherspoons, you get what you expect! Cheap food, fine for what it is - decent selection of beers at a very good price, atmosphere is generally fine. Decor is busy and toilets are a bit of a trek, as expected to be fair! Can't park anywhere close as it's bang in the town centre.

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Redbeard Jones . 2025-01-19

MORE AT Google

Great place to stop and use the loo and keep warm while waiting for the 41 bus..... will be great pity when Mr Weatherspoon closes it...

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Terry Boulton . 2025-01-12

MORE AT Google

Enjoyed and great curry despite a mistake with chips coming instead of rice which was swiftly and politely changed

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DEREK CLIFFORD . 2025-01-09

MORE AT Google

It's a Weatherspoons. Great if you like beermats with Brexit propoganda on them...

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James Mossop . 2025-01-06

MORE AT Google

Tiny portions, eggs not cooked, sausage burnt. I know it's cheap but seriously.

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Phil Churchill . 2025-01-01

MORE AT Google

Only popped in for a coffee, staff were friendly the place probably needs a refurb.

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James Kenny . 2024-12-30

MORE AT Google

Usual Wetherspoon with good beer, food and value.

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Andy See . 2024-12-26

MORE AT Google

A good Wetherspoons. Friendly staff and quick service for a big group of people. The app is effortless. Good internet.

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matt brazener . 2024-12-24

MORE AT Google

Arrived for lunch 12.10 19/12/24. Busyish, wanted fish and chips but NO cod!!! My brother in law wanted gammon and egg but No eggs!! Had tikka masala, rice no longer in dish just heaped on plate, nearly cold, curry Luke warm at best, really didn't enjoy it at all. Went to gents, one urinal completely blocked, full of urine, not particularly clean!! Won't be visiting here again, you get what you pay for!!

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James Mackay . 2024-12-19

MORE AT Google

Arrived today 19/12/24 for lunch. I wanted fish and chips but NO cod!! My brother in law wanted gammon and egg, NO eggs. Mde do with tikka masala from curry club. Rice no longer in dish just piled on plate, almost cold!! Tikka masala ok but again only Luke warm!! Went to gents, not particularly clean, one urinal full of urine, blocked. Cannot recommend this restaurant, a few unsavoury looking customers too. I suppose you get what you pay for!!

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james m . 2024-12-19

MORE AT TripAdvisor

A great town centre bar with good beers and good food. Also friendly polite and professional staff

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Andy Johnson . 2024-12-16

MORE AT Google

Busy Saturday night pub. I only had the 1 pint. Everyone was in good spirits.

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Alan Phillips . 2024-12-16

MORE AT Google

A real melting pot of personalities, a very diverse crowd and colourful characters. Pints for under £2. We had breakfast here 2 mornings in a row and it perfectly satisfied our needs. It’s a great place to set up base camp before a long day at the racecourse. Cheap pints, cheap grub - what more can you want?

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B H . 2024-12-14

MORE AT Google

Ordered boneless chicken basket and only got 12 chips asked barman about it and got told that is it not impressed

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Carol Hiscox . 2024-12-07

MORE AT Google

Fantastic customer service, food served quickly, lovely atmosphere.

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Karen Lillywhite . 2024-11-29

MORE AT Google

Pretty good for a spoons. Staff nice and friendly. Millie in particular was very attentive and professional. Good experience.

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Beth Field . 2024-11-22

MORE AT Google

Millie was a very friendly server and the place is cheap as hell

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jackpotkilljoy . 2024-11-21

MORE AT Google

A typical Wetherspoons but with surprisingly down stairs toilets

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Keith Evans . 2024-11-17

MORE AT Google

Just popped in for a quick drink. It was OK.

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Kevin Tucker . 2024-11-16

MORE AT Google

Lovely place, first time here. Cleaners than most spoons, friendly staff

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Emma . 2024-11-10

MORE AT Google

Always great food veryclean and lovely staff

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David Barlow . 2024-11-09

MORE AT Google

Waited a very long time to get served. The bar person was on his own making cocktails. Meal came fairly quickly minus the extra sauce I had ordered. Without this the food was bland tasteless. When asked if everything was OK I said no and mentioned the sauce. The waiter said he would order it but it never arrived. I waited and my meal went cold so eventually ate it and finished it. The waiter did apologise and I believe it was not his fault. The fault was in the kitchen maybe and they weren't even that busy. Poor rating and I would not visit this place again in a hurry.

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Kile Sheerhan . 2024-11-09

MORE AT Google

Not been here before, no issue will go again. Food/drinks ordered through the app comes faster than if ordered at the bar!

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Graham Treadwell . 2024-11-07

MORE AT Google

Alcohol and food served 7 days a week. Open until Midnight or 1am every night. Wi-Fi available and easily accessible. A cosy place. I prefer it when the upstairs section is open.

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TheBlewie . 2024-11-05

MORE AT Google

Employees are on social media during their “working” hours bragging about not doing anything and generalizing men as a gender who only understands anger and that if they acknowledge other emotions, then they are hysterical maniacs. Also openly giving out supervisors information, company information, and claiming that supervisors are spending their time supporting their social media confrontations. Sounds like a winning atmosphere! Didn’t even have to make it in to see how big of a trainwreck this place is. Your waitress would rather make condescending remarks on Facebook than serve you. Enjoy!

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Jason Okimi . 2024-11-04

MORE AT Google

A great place to meet friends for a drink and food which is always great value for money.

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Damo Batchelor . 2024-11-02

MORE AT Google

Enjoyed lunch here today. The food and drinks were served by friendly and helpful staff. The food was good. A pleasant experience. Thank you to you all

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Heather Attwood . 2024-10-30

MORE AT Google

The ladies toilets were disgusting, no paper and no flushes worked

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june dommett . 2024-10-30

MORE AT Google

All ways good to be in a nice witherspoon..

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Vince Higgins . 2024-10-29

MORE AT Google

Stopped in Cheltenham on the way to Westward Ho! Cheltenham races were on so very busy, but breakfast was served quickly and great quality for price.

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carl.warner . 2024-10-28

MORE AT Google

Came ‘ere 3 times in 48 hour, must tell ye that it’s bloody lovleigh. Cracking kopparberg and an agreeable selection of spirits.

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JesusOfTheNorth . 2024-10-27

MORE AT TripAdvisor

Lovely place, great service, had a lovely chat with Georgie (red hair) tasty food. Bathroom door very sticky

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Tilda Mascall . 2024-10-26

MORE AT Google

Certainly not the best Wetherspoons. The toilet area and furnishings certainly could do with a make over. Food was ok as expected from a Spoons I wouldnt rush back but the food filled a spot.

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Ruth . 2024-10-25

MORE AT Google

Remember that bag I carry around in case I've gotta go to Greggs? It comes in handy when I visit Wetherspoons. No one must see me entering or leaving. Thinking about it, I looked around and considered keeping the bag on for the duration of my visit. There's something very wrong when I go for breakfast, and the majority of peeps around me are quaffing a pint of lager. In mitigation for them, the food was okay, and I was impressed by "endless" refills of my decaffeinated latte. I'm gonna keep my bag handy in case I need another cheap (sorry, cost-effective) breakfast.

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Bill Robson . 2024-10-24

MORE AT Google

Great experience at a sensible price.

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John Nind . 2024-10-22

MORE AT Google

Tuesday 22nd October 2024 Today, this excellent weatherspoons was used to drink real ales in This pub was a spacious, clean, well staffed pub Staff were courteous, and most of all, there was a marvellous selection of grand hand pumped real ales on offer I was impressed by the real ales and the pub today

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Darren Slingsby . 2024-10-22

MORE AT Google

I used to come here quite a lot before I moved away from the area and I have to say its gone massively downhill in the few years between visits. To start with every single table was dirty. The tables were sticky and covered in old plates and drinks. There were a lot of empty tables so we expected to find at least one reasonable one. In the end we just shifted a bunch of dirty plate onto another table and I wiped it clean with an antibacterial wipe i had it my bag. We would have walked out right then if we weren't so pushed for time. The whole time we were sat there, not one member of staff cleared or wiped any tables. My partner ordered a burger whilst I ordered Hunters chicken. I bought a side dish of onion rings to share between us too and I have to say thank god I did or we would have left even more starving than we were. I placed the order via the app and my partner honestly thought I'd pranked him and ordered him a children's meal the portion was so tiny. I had to show him the receipt. The burger was miniscule and gone within two mouthfuls. There couldn't have been more than 10 chips on either of our plates. I'd think it was the chains standard size but I'd actually ordered the exact same meal a few weeks earlier in a branch near where I live and it was double in size. In fact I couldn't even finish that meal! That was even the reason why I ordered it again as I had enjoyed it so much previously, so to have this tiny sad excuse for a meal appear before us was very disappointing. Safe to say we won't bother going back to that branch again any time soon!

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Faye . 2024-10-21

MORE AT Google

Food and service slow not enough staff

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Steven Lewis . 2024-10-19

MORE AT Google

A very nice Spoons, great architecture and nicely decorated

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Geoff Batchelor . 2024-10-18

MORE AT Google

Unbelievable lunch for two including soft drinks for under £16! Korean basket was very tasty & my fish & chips were magnificent! What a whopper! Well done guys!

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Bob Snowzell . 2024-10-15

MORE AT Google

I always love going to spoons when I visit the UK! Georgie gave excellent service and I loved my G&T

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Molly Clark . 2024-10-15

MORE AT Google

Stood at bar for 15 minutes without being served

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Gary Horwood . 2024-10-14

MORE AT Google

Had to change my order as they didn't have any of my order. Despite being full the food came within a reasonable time and the staff were helpful.

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Steve Edwards . 2024-10-11

MORE AT Google

It's a wetherspoons.. a little nicer then the avarage, no dance floor though

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Daniel Barlow . 2024-10-08

MORE AT Google

Rude staff. Waited an hour for a breakfast to be told in a very passive aggressive tone. "The food comes as it comes. Your not the only one eating you know"!

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Jake Nevin . 2024-10-06

MORE AT Google

My husband, myself,my daughter & her friend visited The Bank house before attending the Cheltenham Wedding Fayre. We ordered on the app with ease & the food arrived promptly & was all hot & tasted delicious, especially the yummy rich gravy on the bangers & mash😋 Our whole meal cost less than £40 including drinks👍😋 The Duty Manager at the time Jack was particularly attentive & all the staff were cheerful & polite😁 We will return to try some more delicious meals on the menu, including some new ones😋

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Debbie R . 2024-10-06

MORE AT TripAdvisor

Just popped in for a breakfast and it was absolutely shocking, people sending their food back frozen hash browns etc, I asked if my toast could be toasted X3 times and each time it came back as the same soggy white bread. Waited 30 minutes for 3 breakfasts which were not the best. The lady behind us sent her breakfast back 3 times and like the so called toast I'd asked for, the same breakfast came back to her table just in a different hand. The coffee from the machine was warm not hot so the next drink I got was a hot chocolate and again that was warm. This was one of the worst experiences I've ever had in a wetherspoon and we won't be going back and can't recommend this eatery.🥺☹️☹️☹️

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Colin Hicks . 2024-09-29

MORE AT Google

Nice lager, nice price and a VERY good selection of gin to keep the wife happy, saved me a fortune by not going to 131!

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Jason Brimelow . 2024-09-29

MORE AT Google

Cheap drinks, cheap food. What's not to love

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Natality . 2024-09-28

MORE AT Google

I dont know what is happening within the one restaurant for the past 4/5 weeks. But the food is cold by the time it arrives. A lot of the menu is not available at all. Food preparation is off!! Fresh food is not looking fresh at all!! Some staff members do not even know how I am to complain or who to.

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S J Boucher 1973 . 2024-09-25

MORE AT Google

For those that know spoons this is no different to all the others in terms of food, drink and service. The interior is much larger than anticipated from the outside. There are a number of different seating 'areas'. The general impression was one of it being clean and tidy, an above average spoons in terms of state of decor, carpets, toilets, etc. Had table service twice - first waitress was friendly and polite; second waiter simply plonked down the food and said in a gruff voice without a smile "there you are" or something very similar. But you can't really judge an entire spoons service on one visit. As ever, very competitive prices, especially the self-service free refill hot drinks.

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Dave Pickering . 2024-09-23

MORE AT Google

Great food great prices for drink a great place to stop off at.

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Bernard Sheppard . 2024-09-23

MORE AT Google

Absolutely massive loads of seating staff lovely and helpful

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Jenni Barnett . 2024-09-23

MORE AT Google

had breakfast here a couple of times, food was lovely but both times I went in staff finished serving people drinks then walked off for around 5 minutes before serving me, a little annoyed by this as I was on break from work so had to rush eating my food.

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Ben Mills . 2024-09-21

MORE AT Google

Shocking service, ignored by staff.. waited *15 minutes with no queue.. avoid as unwelcoming. Regulars were also being ignored

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Louise . 2024-09-20

MORE AT TripAdvisor

Food was good but our drinks were forgotten about. Could have just been an oversight. Friendly team.

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Jake O . 2024-09-14

MORE AT Google

This is one of the best 'spoons I've had the pleasure of using. I've only ever tried the curry night offerings but the food is excellent value. Can get a little busy but there is a spacious upstairs section usually open. The staff are efficient, engaging and courteous. A good range of bears at a ridiculously low price. Great experience all round!

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Tim Jones . 2024-09-14

MORE AT Google

I went in for a refillable coffee which didn't disappoint.

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Herbie Lethbridge . 2024-09-13

MORE AT Google

Firstly, the scenery of this Wetherspoons is very nice. However, the food was horrendous! I had a burger which arrived with cold sauce, the chicken was dry and also the chips were hardly even warm. My partner had an all day breakfast type of meal which was awful, his food was also warm at best. On reflection, we should have sent the meals back to be cooked for fresh but we were quite hungry so just wanted something to eat. Partly our mistake but also, this Wetherspoons isn’t great by any means.

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SME “wildexplorer22” . 2024-09-10

MORE AT Google

Rough.....they could do with employing someone to clear and wipe down tables. Toilets were not inviting at all.

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Janine Fox . 2024-09-08

MORE AT Google

The food came out fast and drinks came to the table fast. The staff were accommodating and very nice. The toilets however are very far away especially if you’re sitting upstairs.

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Samantha L . 2024-09-01

MORE AT TripAdvisor

Awful service, very slow to get drinks. Had trouble finding a seat because most tables were loaded up with dirty plates and glasses. Decided not to eat due to wait time and lots of food appeared to be being sent back. A significant difference to the other Spoons in town.

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Brian F . 2024-08-29

MORE AT TripAdvisor

Town centre location with easy access to public transport makes this an obvious first stop for your night on the town. Often the only stop as the JDW pricing model guarantees excellent bang for your buck. It is very much the regulation ‘Spoons’ experience - what you see is what you get. Cask ales unerringly hit the mark and you pretty much know what to expect with the food in any outlet. As for the atmosphere, make your own mind up. Downstairs toilets are a bit of an ‘inconvenience’ especially if dining on the upper level. It’s gotta be done!

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Antony W . 2024-08-28

MORE AT TripAdvisor

Disgusting, came in on a Friday for a couple drinks. Upstairs must have had 30 people's meals not cleaned away for over an hour, customers were just piling the plates on vacant tables to create space to sit down.

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Chris Cowley . 2024-08-27

MORE AT Google

It's a spoons you know what you are getting.

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John Patrick . 2024-08-26

MORE AT Google

Gone down hill unfortunately. Food not available for breakfast and poor customer service explaining why. The morning staff need to be more engaging and happy.

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D P . 2024-08-23

MORE AT TripAdvisor

My food was stone cold and took ages to rectify - husband had finished his meal by the time mine came

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Pam Thomas . 2024-08-14

MORE AT Google

Met Jeff ex work colleague at the Bank House, on Wednesday, had a drink (Hot Chocolate) & a bite to eat. Staff were all very friendly & helpful, it was very busy.

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Philip Chandler . 2024-07-27

MORE AT Google

Absolutely amazing staff, the waiter called me "sir" which made me feel very royal. My breakfast I had was amazing, everything was perfect nothing too hot to burn your mouth and not cold either everything was the best of the best. The atmosphere is also amazing, as weatherspoons keep the original building intact so every spoons has a different feel and look to them, this specific location is an old bank and they've kept that theme amazingly.

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gillian wibbs . 2024-07-17

MORE AT Google

This must be the dirtiest lifeless wetherspoons on the planet Sat down didn't order and left

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Chris Stanford . 2024-07-15

MORE AT Google

I love a spoons, This one is fairly large, has a nice upstairs area with comfy chairs. The Mexican spicy rice is my go-to when ordering sides. I'm under no illusion that it's from a microwave and looks like the chef didn't bother to try and even hide the fact the rice was plomped out of a bag. The first bite is with the eye 😄

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Richard Chapman . 2024-07-14

MORE AT Google

This place is always busy due to the price of drinks but definitely not the service. The food is good enough for the price but if you want to order food or drinks, use the Wetherspoons App, the bar staff are awful, slow and have no idea of who should be served next, this can cause some awkward situations when next in line!

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Pete Duffy . 2024-07-09

MORE AT Google

Excellent atmosphere with fast service for food & drinks! Very competitive prices! Will definitely return!

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geraldine green . 2024-07-08

MORE AT Google

Only popped in for a drink. Friendly staff. Cheap wine

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richandjulie A . 2024-07-06

MORE AT Google

They didn't even serve us because we were Spanish. Fifteen minutes wasted inside and they kept ignoring us despite trying to order at the bar

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SERGIO ROSALES . 2024-07-05

MORE AT Google

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