The Bank House in Cheltenham

Spoons breakfast is always worth it

Always a great start to the day with a great breakfast.

It’s a Wetherspoon… what do you expect? Dirty, smelly place where everything is a mission to do.

First visit to this Wetherspoons in Cheltenham. Ordered a traditional steak and kidney meal with a pint. Food arrived, no gravy, requested a little jar to acommpany my meal, to the waitress..... 20 minutes later still awaiting, ate my food otherwise it would be cold! Poor show! No attention to detail. I was sitting at table 51 in this establishmentI. I also spoke with the manager, Jake. What a gentlemen, he understood and refunded my meal for the inconvenience. Top manager, he understands, customer service. Thanks Jake

Typical wetherspoons...superb building, nice people, great service

What an excellent experience. The most polite member of staff, I have ever met. Really made my day.

Reasonable prices, quick service and good range of products for vegetarian and vegan patrons.

Had a Nice meal also a refillable beverage,all for a reasonable price plus.the service was good.

Great chicken wings - hot sauce

The portion sizes seemed smaller than other Wetherspoons I've been to, but the staff were friendly and everything arrived in good time

Need to check whether drinks and food are both going to be taken to your table when the first of them is delivered to your table.

Friendly & good value for money

I was visiting family and we went here for a few drinks. Atmosphere was good and the bar staff were efficient and friendly. The only reason I give it 3 stars was they wouldn't accept my Scottish £20 note, saying they had a lot of counterfeit ones recently. It's legal tender guys... and get a machine to check for counterfeit notes. English ones can be counterfeit as well...

Great Weatherspoons experience great night out

Great JD Weatherspoons, Very friendly staff, good food, always presented well.

We came in tonight was served by a bar tender the manger Jack then said to him to I’d a lady we had already been served before hand this was our second round of drinks by the same server! After paying he had to refund me my money and was very rude!!

Regular Weatherspoons pub, fairly busy at lunchtime. The reason for writing the review is I couldn't believe the price, £2.69 for a pint!!, the bar staff said it was "Monday club", I will keep this in mind in tge future

It's a wetherspoons, you get what you expect! Cheap food, fine for what it is - decent selection of beers at a very good price, atmosphere is generally fine. Decor is busy and toilets are a bit of a trek, as expected to be fair! Can't park anywhere close as it's bang in the town centre.

Great place to stop and use the loo and keep warm while waiting for the 41 bus..... will be great pity when Mr Weatherspoon closes it...

Enjoyed and great curry despite a mistake with chips coming instead of rice which was swiftly and politely changed

It's a Weatherspoons. Great if you like beermats with Brexit propoganda on them...

Tiny portions, eggs not cooked, sausage burnt. I know it's cheap but seriously.

Only popped in for a coffee, staff were friendly the place probably needs a refurb.

Usual Wetherspoon with good beer, food and value.

A good Wetherspoons. Friendly staff and quick service for a big group of people. The app is effortless. Good internet.

Arrived today 19/12/24 for lunch. I wanted fish and chips but NO cod!! My brother in law wanted gammon and egg, NO eggs. Mde do with tikka masala from curry club. Rice no longer in dish just piled on plate, almost cold!! Tikka masala ok but again only Luke warm!! Went to gents, not particularly clean, one urinal full of urine, blocked. Cannot recommend this restaurant, a few unsavoury looking customers too. I suppose you get what you pay for!!

Arrived for lunch 12.10 19/12/24. Busyish, wanted fish and chips but NO cod!!! My brother in law wanted gammon and egg but No eggs!! Had tikka masala, rice no longer in dish just heaped on plate, nearly cold, curry Luke warm at best, really didn't enjoy it at all. Went to gents, one urinal completely blocked, full of urine, not particularly clean!! Won't be visiting here again, you get what you pay for!!

Busy Saturday night pub. I only had the 1 pint. Everyone was in good spirits.

A great town centre bar with good beers and good food. Also friendly polite and professional staff

A real melting pot of personalities, a very diverse crowd and colourful characters. Pints for under £2. We had breakfast here 2 mornings in a row and it perfectly satisfied our needs. It’s a great place to set up base camp before a long day at the racecourse. Cheap pints, cheap grub - what more can you want?

Ordered boneless chicken basket and only got 12 chips asked barman about it and got told that is it not impressed

Fantastic customer service, food served quickly, lovely atmosphere.

Pretty good for a spoons. Staff nice and friendly. Millie in particular was very attentive and professional. Good experience.

Millie was a very friendly server and the place is cheap as hell

A typical Wetherspoons but with surprisingly down stairs toilets

Just popped in for a quick drink. It was OK.

Lovely place, first time here. Cleaners than most spoons, friendly staff

Always great food veryclean and lovely staff

Waited a very long time to get served. The bar person was on his own making cocktails. Meal came fairly quickly minus the extra sauce I had ordered. Without this the food was bland tasteless. When asked if everything was OK I said no and mentioned the sauce. The waiter said he would order it but it never arrived. I waited and my meal went cold so eventually ate it and finished it. The waiter did apologise and I believe it was not his fault. The fault was in the kitchen maybe and they weren't even that busy. Poor rating and I would not visit this place again in a hurry.

Not been here before, no issue will go again. Food/drinks ordered through the app comes faster than if ordered at the bar!

Alcohol and food served 7 days a week. Open until Midnight or 1am every night. Wi-Fi available and easily accessible. A cosy place. I prefer it when the upstairs section is open.

Got too say my experience was good I've been in for several days and the service received from bar member Georgie was second to none, very studios regarding people waiting, and extremely polite, enjoyable experience

Employees are on social media during their “working” hours bragging about not doing anything and generalizing men as a gender who only understands anger and that if they acknowledge other emotions, then they are hysterical maniacs. Also openly giving out supervisors information, company information, and claiming that supervisors are spending their time supporting their social media confrontations. Sounds like a winning atmosphere! Didn’t even have to make it in to see how big of a trainwreck this place is. Your waitress would rather make condescending remarks on Facebook than serve you. Enjoy!

A great place to meet friends for a drink and food which is always great value for money.

The ladies toilets were disgusting, no paper and no flushes worked

Enjoyed lunch here today. The food and drinks were served by friendly and helpful staff. The food was good. A pleasant experience. Thank you to you all

All ways good to be in a nice witherspoon..

Stopped in Cheltenham on the way to Westward Ho! Cheltenham races were on so very busy, but breakfast was served quickly and great quality for price.

Came ‘ere 3 times in 48 hour, must tell ye that it’s bloody lovleigh. Cracking kopparberg and an agreeable selection of spirits.

Lovely place, great service, had a lovely chat with Georgie (red hair) tasty food. Bathroom door very sticky

Certainly not the best Wetherspoons. The toilet area and furnishings certainly could do with a make over. Food was ok as expected from a Spoons I wouldnt rush back but the food filled a spot.

Remember that bag I carry around in case I've gotta go to Greggs? It comes in handy when I visit Wetherspoons. No one must see me entering or leaving. Thinking about it, I looked around and considered keeping the bag on for the duration of my visit. There's something very wrong when I go for breakfast, and the majority of peeps around me are quaffing a pint of lager. In mitigation for them, the food was okay, and I was impressed by "endless" refills of my decaffeinated latte. I'm gonna keep my bag handy in case I need another cheap (sorry, cost-effective) breakfast.

Great experience at a sensible price.

Tuesday 22nd October 2024 Today, this excellent weatherspoons was used to drink real ales in This pub was a spacious, clean, well staffed pub Staff were courteous, and most of all, there was a marvellous selection of grand hand pumped real ales on offer I was impressed by the real ales and the pub today

I used to come here quite a lot before I moved away from the area and I have to say its gone massively downhill in the few years between visits. To start with every single table was dirty. The tables were sticky and covered in old plates and drinks. There were a lot of empty tables so we expected to find at least one reasonable one. In the end we just shifted a bunch of dirty plate onto another table and I wiped it clean with an antibacterial wipe i had it my bag. We would have walked out right then if we weren't so pushed for time. The whole time we were sat there, not one member of staff cleared or wiped any tables. My partner ordered a burger whilst I ordered Hunters chicken. I bought a side dish of onion rings to share between us too and I have to say thank god I did or we would have left even more starving than we were. I placed the order via the app and my partner honestly thought I'd pranked him and ordered him a children's meal the portion was so tiny. I had to show him the receipt. The burger was miniscule and gone within two mouthfuls. There couldn't have been more than 10 chips on either of our plates. I'd think it was the chains standard size but I'd actually ordered the exact same meal a few weeks earlier in a branch near where I live and it was double in size. In fact I couldn't even finish that meal! That was even the reason why I ordered it again as I had enjoyed it so much previously, so to have this tiny sad excuse for a meal appear before us was very disappointing. Safe to say we won't bother going back to that branch again any time soon!

Food and service slow not enough staff

A very nice Spoons, great architecture and nicely decorated

Unbelievable lunch for two including soft drinks for under £16! Korean basket was very tasty & my fish & chips were magnificent! What a whopper! Well done guys!

I always love going to spoons when I visit the UK! Georgie gave excellent service and I loved my G&T

Stood at bar for 15 minutes without being served

Had to change my order as they didn't have any of my order. Despite being full the food came within a reasonable time and the staff were helpful.

It's a wetherspoons.. a little nicer then the avarage, no dance floor though

Rude staff. Waited an hour for a breakfast to be told in a very passive aggressive tone. "The food comes as it comes. Your not the only one eating you know"!

My husband, myself,my daughter & her friend visited The Bank house before attending the Cheltenham Wedding Fayre. We ordered on the app with ease & the food arrived promptly & was all hot & tasted delicious, especially the yummy rich gravy on the bangers & mash😋 Our whole meal cost less than £40 including drinks👍😋 The Duty Manager at the time Jack was particularly attentive & all the staff were cheerful & polite😁 We will return to try some more delicious meals on the menu, including some new ones😋

Just popped in for a breakfast and it was absolutely shocking, people sending their food back frozen hash browns etc, I asked if my toast could be toasted X3 times and each time it came back as the same soggy white bread. Waited 30 minutes for 3 breakfasts which were not the best. The lady behind us sent her breakfast back 3 times and like the so called toast I'd asked for, the same breakfast came back to her table just in a different hand. The coffee from the machine was warm not hot so the next drink I got was a hot chocolate and again that was warm. This was one of the worst experiences I've ever had in a wetherspoon and we won't be going back and can't recommend this eatery.🥺☹️☹️☹️

Nice lager, nice price and a VERY good selection of gin to keep the wife happy, saved me a fortune by not going to 131!

Cheap drinks, cheap food. What's not to love

I dont know what is happening within the one restaurant for the past 4/5 weeks. But the food is cold by the time it arrives. A lot of the menu is not available at all. Food preparation is off!! Fresh food is not looking fresh at all!! Some staff members do not even know how I am to complain or who to.

For those that know spoons this is no different to all the others in terms of food, drink and service. The interior is much larger than anticipated from the outside. There are a number of different seating 'areas'. The general impression was one of it being clean and tidy, an above average spoons in terms of state of decor, carpets, toilets, etc. Had table service twice - first waitress was friendly and polite; second waiter simply plonked down the food and said in a gruff voice without a smile "there you are" or something very similar. But you can't really judge an entire spoons service on one visit. As ever, very competitive prices, especially the self-service free refill hot drinks.

Great food great prices for drink a great place to stop off at.

Absolutely massive loads of seating staff lovely and helpful

had breakfast here a couple of times, food was lovely but both times I went in staff finished serving people drinks then walked off for around 5 minutes before serving me, a little annoyed by this as I was on break from work so had to rush eating my food.

Shocking service, ignored by staff.. waited *15 minutes with no queue.. avoid as unwelcoming. Regulars were also being ignored

Food was good but our drinks were forgotten about. Could have just been an oversight. Friendly team.

This is one of the best 'spoons I've had the pleasure of using. I've only ever tried the curry night offerings but the food is excellent value. Can get a little busy but there is a spacious upstairs section usually open. The staff are efficient, engaging and courteous. A good range of bears at a ridiculously low price. Great experience all round!

I went in for a refillable coffee which didn't disappoint.

Firstly, the scenery of this Wetherspoons is very nice. However, the food was horrendous! I had a burger which arrived with cold sauce, the chicken was dry and also the chips were hardly even warm. My partner had an all day breakfast type of meal which was awful, his food was also warm at best. On reflection, we should have sent the meals back to be cooked for fresh but we were quite hungry so just wanted something to eat. Partly our mistake but also, this Wetherspoons isn’t great by any means.

Rough.....they could do with employing someone to clear and wipe down tables. Toilets were not inviting at all.

The food came out fast and drinks came to the table fast. The staff were accommodating and very nice. The toilets however are very far away especially if you’re sitting upstairs.

Awful service, very slow to get drinks. Had trouble finding a seat because most tables were loaded up with dirty plates and glasses. Decided not to eat due to wait time and lots of food appeared to be being sent back. A significant difference to the other Spoons in town.

Town centre location with easy access to public transport makes this an obvious first stop for your night on the town. Often the only stop as the JDW pricing model guarantees excellent bang for your buck. It is very much the regulation ‘Spoons’ experience - what you see is what you get. Cask ales unerringly hit the mark and you pretty much know what to expect with the food in any outlet. As for the atmosphere, make your own mind up. Downstairs toilets are a bit of an ‘inconvenience’ especially if dining on the upper level. It’s gotta be done!

Disgusting, came in on a Friday for a couple drinks. Upstairs must have had 30 people's meals not cleaned away for over an hour, customers were just piling the plates on vacant tables to create space to sit down.

It's a spoons you know what you are getting.

Gone down hill unfortunately. Food not available for breakfast and poor customer service explaining why. The morning staff need to be more engaging and happy.

My food was stone cold and took ages to rectify - husband had finished his meal by the time mine came

Met Jeff ex work colleague at the Bank House, on Wednesday, had a drink (Hot Chocolate) & a bite to eat. Staff were all very friendly & helpful, it was very busy.

Absolutely amazing staff, the waiter called me "sir" which made me feel very royal. My breakfast I had was amazing, everything was perfect nothing too hot to burn your mouth and not cold either everything was the best of the best. The atmosphere is also amazing, as weatherspoons keep the original building intact so every spoons has a different feel and look to them, this specific location is an old bank and they've kept that theme amazingly.

This must be the dirtiest lifeless wetherspoons on the planet Sat down didn't order and left

I love a spoons, This one is fairly large, has a nice upstairs area with comfy chairs. The Mexican spicy rice is my go-to when ordering sides. I'm under no illusion that it's from a microwave and looks like the chef didn't bother to try and even hide the fact the rice was plomped out of a bag. The first bite is with the eye 😄

This place is always busy due to the price of drinks but definitely not the service. The food is good enough for the price but if you want to order food or drinks, use the Wetherspoons App, the bar staff are awful, slow and have no idea of who should be served next, this can cause some awkward situations when next in line!

Excellent atmosphere with fast service for food & drinks! Very competitive prices! Will definitely return!

Only popped in for a drink. Friendly staff. Cheap wine

They didn't even serve us because we were Spanish. Fifteen minutes wasted inside and they kept ignoring us despite trying to order at the bar

Typical spoons struggled to find a seat lots table full of dirty dishes

Cheap and cheerful mid morning visit.

Staff friendly service good aswell.

Typically spoons Building could do with a refurb particularly the toilets But the food was excellent and staff very friendly And they have a good selection of beer available

Regular Spoons visitor but generally at the one for breakfast. Friendly and quick service and that's what I ask for at 8am.

Ordered a normal fish and chips, asked if it was a small one I was told by the waiter 'it's on a big plate '!!

honestly one of the best spoons i’ve ever been to, atmosphere is so lovely and deffo the place you need to be, service is 10/10, i was served by abi she’s an amazing staff member all around sweet, lovely atmosphere will be back x