The New Inn Hotel Restaurant in Gloucester

Changed a little since new owners took over.change not for the better

The New Inn has charm with its period features and courtyard, but it's let down by lack of investment in my opinion. Simple things can be fixed, like adding a grip to the exterior steps leading up to the hotel to make it less slippery in rain. The rooms could do with some basic maintenance to remedy the peeling paint and wallpaper. The staff were wonderful though, no complaints there at all. However the room itself... The room was spotless and clean, but it looks very tired with water damage in the bathroom, poor water pressure in the shower, no working light in the bathroom, and a really uncomfortable mattress. The furnishings were fine, just dated. The mattress is a problem though.

Looking for a restaurant for lunch, we entered this charming courtyard. Regrettable that there was no one to take our orders, the atmosphere was bad and we therefore left on an empty stomach.

Only stayed for lunch and drinks, not accommodation. Lovely food, large portions and not too pricey. I had a jacket potato, beans and salad (my slimming world go-to) Hubby had an enormous portion of fish and chips. Daughter's bbq bacon burger looked amazing. We sat outside in the cute courtyard area. Dog friendly, one to visit again.

Excellent hotel 5 minutes walk from the Cathedral. The oldest in Gloucester. Friendly staff, comfortable bed. Everything is top notch. Works even from 1430x. They say there are ghosts, but unfortunately I haven’t met any... Be sure to try the local cider!

Nice stay on a Saturday great location if you like shopping in the bargain shops right outside really enjoyed our stay

Just recently been taken over from rooms booked and wasn't disappointed i come regularly as my mum and sister does the karaoke every Saturday night. And the service I received today was lovely 😍 so friendly towards me. I had a thatchers haze and it's my favourite drink anyway but enjoyed my pint today haha 😄 will recommend to friends and family 🥰

Good selection of alcoholic/non alcoholic beverages. Reasonably priced fresh cooked food competitive with Wetherspoons prices in a lovely setting, served by friendly staff. Very much reccomend 😊👍

15th century inn, so cute, comfortable beds, plenty of plugs for chargers, nice pub, delicious food, central location, creaky floors, noisy seagulls at night. Highly recommend, I would love to visit again

We made the reservation through Booking and received the corresponding confirmation both by email and in the application. Likewise, we were charged the amount of the night days before arrival. Days before our stay, we tried to contact the hotel on several occasions to inform us of the arrival time, but we only received meaningless automatic messages (response that the hotel staff was not available, informing us of the check out without even having arrived, etc). To our surprise, we arrived at the hotel and there was no one at the reception, only a sign that said if there was no one we should go to the bar across the street. When we got there, a girl told us that we had to wait because the receptionist had gone for change. We waited a long time at the reception and when the receptionist arrived, with a bad face and talking to us without even looking at us, we told her our name and she told us that they did not have any reservation with that name. We showed him the Booking confirmation by email and in the app, and he kept telling us that we didn't have any reservations (while he was chatting on his computer) and talking to us in a derogatory way. We constantly told him that we had confirmation and that they had also sent us automatic messages to our chat through Booking and he said that it was a mistake but we had all the conversations and we showed them to him. A while later he told us to show him how much we had paid and the confirmation, which we did since we had everything in order. A while later (without speaking to us) he put the keys on the counter, simply saying what room number it was and left, without giving us any explanation or asking for any kind of apology. When we got to the room our anguish only increased: it was not the room shown in the photos, it was full of humidity, the furniture was torn, the window closure did not work and our room overlooked a patio with very little space. zero security. We do NOT recommend this accommodation at all, it is very expensive, the staff treatment was terrible and the facilities were terrible. We just wanted to leave.

Fantastic place. Full of atmosphere.

Value for money if visiting for a rugby match or stag weekend. Not for a family holiday

I visited Gloucester and had a drink at the New Inn before a Ghost Tour. The New Inn is 600 years old, New Orleans is 300 years old, and Old Trafford is just over 100 years old! Therefore, I am old but not as old as something new.

Went to this pub as it looked like it had a lot of charm but inside it all felt a bit boring no real ambiance even though it was quite busy, it’s also listed as a sports pub but staff couldn’t tell me if they had the international match on tv later the same day

They don’t have a review or star option for the food here, so I’m here to rave about the Sunday carvery in this historic old inn and pub! It’s honestly one of the BEST roast dinners I’ve EVER had and it’s great value for the amount of food. There is a buffet option of Beef, Pork and Turkey..always tender and falls apart with a fork and so well seasoned. I always go for the beef. The roast potatoes are crispy and seasoned on the outside and flakey mash inside. The honey roasted parsnips are amazing and the gravy! Great consistency and full of flavour. You could totally get by and have your fill as a veggie only option as well. At £13/person and half price for kids, it’s a great Sunday option…only wish it was available every day of the week. Their service is top notch, with a great mix of regulars/locals and drop ins. Call ahead to book a table on busier/holiday weekends. Fab job to all…see you Sunday!

Don't sat anything that management don't like, or they have your money n u end up with a free hotel room in a cell for the night n u get screwed over. I'd highly avoid this hotel and would never stay even if you payed me, I'd book a room in another hotel

The Hotel is one of the very old places you may stay in. The rooms are good, Very clean and they have daily room services.

Booked a room at The New Inn instead of the usual Premier Inn to try something new and because the room was cheaper than Premier Inn. Wish I had paid the extra! Good points: The New Inn itself is full of beautiful ye olde world charm with original wooden beams, crooked windows, uneven floors and a maze of corridors and doors. The room itself had a very low beam that even at 5ft 2 inches, my head could touch it! I felt like a giant! Bad points: The room I was given faced the covered courtyard (which sparkled with lights), which is part of the pub area. The pub was open late with karaoke until midnight. The window was single glazing and did not shut properly (part of the charm of an old building) which meant the noise of every badly sung note (and the good ones!), drinks being ordered, sad jokes and chat up lines plus the smoke from those taking a break from life drifted up into my room. This probably wouldn't have been so bad if the bed was comfortable. However, I felt like I had a bed that was as old as the Inn itself, with springs galore digging into me so much that I am inclined to book a chiropractor to help realign my back. The breakfast was the same price as Premier Inn but much lower in quality and quantity with the two saddest fried eggs I have ever seen. The vegetarian sausages cooked to order were practically inedible, dry and literally grey in flavour. The coffee was very disappointing. As I was packing, housekeeping walked into my room without even knocking. Overall, the New Inn itself is an amazing building in a great location but not worth the convenience, the money or back ache.

Poor girl was run off her feet she seemed to be working the bar plus serving food my order was wrong but she was to nice to say x

Went there for sunday lunch absolutely spot on would reccomend to anybody

Review a only for the accommodation and property character. Didn't get to experience it's other amenities. Very nice property steeped in history. Would like to return to sample a fuller experience and staff interaction. If it's as welcoming as it's historic charm it will be a good return visit

Vinimos aquí cansados y hambrientos con la esperanza de un almuerzo refrescante. Sin embargo, nos decepcionó que nos avisaran de que "todavía no estaban comiendo, sólo dentro de unas semanas". Estábamos demasiado hambrientos para esperar tanto tiempo, así que tomamos café antes de buscar comida en otro lugar. El patio es muy agradable, hay bastantes personas disfrutando del sol y sus variadas bebidas. Así que nos sentamos un rato, disfrutando de nuestro café, antes de emprender nuestra búsqueda de una tarifa más sustancial. Sin embargo, hemos estado aquí antes para almorzar y, por lo tanto, definitivamente volveremos "en unas pocas semanas".

Gutes, typisches englisches Essen a la Burger etc. Alles aber sehr lecker und zu empfehlen. Schöne Bar und gemütlicher Innenhof.

Had supper here last Friday with local friends during our stay in Gloucester, the food we all had was very nice and served with a great service.

Really nice courtyard at this Inn dating back to 1500's. You do need to stop and look at the lovely gallery and as others have said just imagine who has passed through here over the centuries. Stopped in for a quick meal and had the fish and chips, tasted perfectly OK but some may think portion size a bit small. Good range of real ales.

Simplemente sentarse y disfrutar de algo de comida y bebida en esta posada histórica inn, y imaginar los que han partido antes que durante muchos cientos de años

We called in Easter Saturday for lunch around 12.30. I entered the pub on th right, but there are a couple of steps which was not suitable for mum and her stroller. I asked at the bar if they served food outside. The staff member said if we went over to the reception area, they were serving a carvery and it was on the flat. We went over, it was popular, we were shown to a table near to the carvery. The meat choice was pork, gammon or turkey. I have no tolerance to pork, but was going to have the turkey. The staff were all very busy serving food and taking orders. We waited a while and observed two staff, one male and one female use the same knife and fork to carve each of the meat joints. This is not good practice, especially for me. We asked for the main menu. We were informed that there would be a 40 minute wait. We decided this was not going to be suitable. Before leaving, mum had a word with the male manager, expressing our disappointment with their food handling practice. He said he would have a word with them. We left and had a super meal at Robert Raikes.

I can honestly say this is the first time in my life I've left a bad review for any establishment. Myself and the hubby stopped today at The New Inn for the cavery the carvey itself was fine small but fine. We then ordered dessert I had the sticky toffee pudding, when I started to eat it I soon found out it had been burnt absolutely black at the bottom and to make matters worse it had plastic attached to it - it was a microwave pudding not home made - the chef must have left the plastic on. It took 15 minutes (this is a conservative estimate ) to attract the attention of the waitress, I told her the problem she took the pudding away and 10 minutes later a different waitress brought our bill and said 'you have to pay at the bar'. I went to the bar as instructed and politely asked about the pudding and was told we do microwave the puddings but there was no plastic - I said sorry but this isn't good enough. I was told by the waitress to stand to the side if I wanted to talk to the manager as she needed to serve other customers. She then went on to serve the man behind me and said to him 'sorry for the delay she (pointing at me is complaining and wants money off) this lead to the other customer verbally abusing me telling me what did I expect as the staff are only kids and I'd got a bad attitude! I had been polite at all times and had not asked for money off at any point I just wanted to highlight the issue as if it happened again someone, a child or elderly person, could choke on the plastic. The manager eventually came and took the price of the pudding off my bill telling me it was raisins in the pudding not plastic !!! It wasn't it was burnt pieces of plastic on the bottom. Yes it wasn't the most expensive food £31 for the 2 of us for carvery and pudding but I would expect it to be edible and if you have a complaint not expect the waitress to tell another customer so they can have a go at you ! So my advice avoid at all costs much better places to eat and the customer service is no existent at The New Inn. On average I eat out 3 to 4 times a week and have eat in restaurants, pubs, hotels etc all across the U.K. and abroad and can honestly say this has been my worst experience ever of customer service.

Saw this was open for lunch until 3 pm for a carvery. Very good vegetables I'm a veggie, the staff were courteous and the meal very reasonable.

we stayed here , and must say we would return friendly staff good service would recomend, full of history along with the odd ghost :)

We only ate breakfast here. Food wasn't freshy cooked, and the service could have been more personal. Rather an 'in/out' atmosphere! But being within the hotel the setting made up for it.

Tolles, historisches Gebäude, wunderbar in Szene gesetzt mit liebevollen Details. Junges, sehr freundliches Team.

Visited yesterday for Sunday lunch carvery and were very disappointed with the customer service. The food and kitchen staff were brilliant as usual, but the 3 waitresses spent most of the time behind the bar chatting whilst the customers were left to look after themselves. When they did deal with us it felt as though they thought they were doing us a favour. We're regulars but left feeling quite annoyed and wondering whether we'll bother to go back again.

Normally I hate live music in a pub...this night changed everything - the standard of ability and accomplishment of the musicians and their inventiveness was amazing. One band seamlessly mixed David Bowie with The Doors ! Thursday's music night is a must attend !

If in Gloucester you need to visit the old tap barrell's pub and the pilgrims restaurant it is nice to go back in time at these establishments, which offer a fantastic selection of real ale's and great food.

great bar real ales and ciders made to feel very welcome like stepping back into time well worth a stop off

Arrived for cavary lunch. Staff didn't care. Tried to organise drinks seperatly to food (as there 20+ of us, we didn't want to have to work out the cost of each drink etc). Should have been able to order drinks at bar, kept being told that we weren't supposed to, it would just go on the table bill, tried to explain that we didn't want to do that and explain why, staff didn't care, told us to to go back. Some times manage to order a drink at the bar, some times didn't. The woman who seemed to be in charge was the worst, very rude and just didn't want to hear. Of those who didn't order at the bar, at least 4 drinks arrived after we had eaten the food. The place wasn't busy so couldn't use that excuse. The food itself was poor quality, ran out of half the stuff before many of us had been served. Nothing special, just dull and tasteless. Overall: rude staff, very slow service for drinks.

Arrived here yesterday with a friend for pre Xmas catch ups and drinks and meal.20.45 not a soul in the restaurant Service awful, havnt a clue on customer service . Asked for a gin and tonic. came in a warm half pint glass, no ice and lemon and tonic in already thought it was a drink of water! Friened had a pint of cider so changed after asking for both. my dinner not good, lumpy mashed potato, Chicken with tarragon sauce bland and chicken rubbery. Frinds lamb chops pink, not cooked. On raising issues can you believe same plate brought back, same undercooked chops and given to eat the rest.After suggesting a full cooked meal the waitress disappeared, no apology or concept not right so do something. Drinks repeated after complaining. Finally half hr after eating mine, duty manager turns up goes through speel explaining whole new meal like something special,waitress disappeared. It was like they had done us a favour. Whole thing comical if not so awful!. No complimentary drinks offered , money off bill etc . Absolutely my worst experience yet. and ive eaten at many places

A fabulous old building and full of history. The waiting staff are really friendly and accommodating. The food was delicious but I thought the house wine was quite expensive.

We couldn't fault it lovely comfy bed, lovely sized bathroom, clean. Close to the Christmas market. Staff very polite. Breakfast buffet nice. Would stay here again

The New Inn in Northgate Street Gloucester has always been a good place to visit but has let it's self down in the past. On a resent visit I was pleased to see that the service and the food has greatly improved and the old atmosphere of the past New Inn has almost returned

We were looking for somewhere interesting for lunch and were drawn to this historic old inn. We didn't stay here so can't comment on the accommodation.Once into the courtyard we began to realise that not much was open and became aware of its run down dilapidation. We headed for the only bar area that was open and discovered that it was scruffy and uninviting with staff that were equally unwelcoming. We decided not to eat there.What a shame. This place could be magnificent with some investment. A good clean up would be a great start!

This Hotel oozes history from the Old wattle & daub timber walls to the old carriage way entrance. The rooms are remodelled and clean but the floor is uneven and the black beams are exposed and twist around. Somethings are the same as the original build. Great stay. nice bathroom. Bit of a hike up the stairs. Just as travellers did 300 years ago.

Como todo en este lugar lo atractivo es su antiguedad y estilo. Muy cálido y bien atendido. La comida es buena y a precio razonable. Tiene un menu de verduras crudas y cocidas con carne de cerdo o pavo, a muy buen precio considerando que el salad y las verduras cocidas son libres. todo esta puesto sobre una antigua cocina de metal, muy bien presentado.

I love the new inn hotel and restaurant as in 90's and early 20's I used to come here every Saturday night and you used to pay £2 and dance the nite away until 2am. I was in Gloucester over may half term seeing my folks and I took my daughter to have food here as to show her where I used to hang out when I lived in Gloucester. They used to do William Shakespeare play in the courtyard here.

I spotted this lovely place on trip advisor and just had to go for lunch during my day trip. The menu looked expensive until we spotted the lunchtime carvery price was very reasonable so in we went. The waitress showed us to a table without a smile, she took our orders without a smile. we were served our carvery by the chef, without a smile, I ordered a bottle of Chardonnay without checking the menu for the cost. It was a poor quality wine but drinkable. The shock came with the bill and we did have to get the manager and complain. At last a smile! The waitress had charged us for the wrong type of Chardonnay and our bill was promptly reduced by £10. still expensive but such a lovely place has to make up the cheap carvery price somehow. I paid the bill on leaving and still got no smile. The very picturesque place would have been more so with a smile from the staff

Friday pub lunch, beer fine and food OK. An amazing mediaeval inn, the last remaining of the there mediaeval Great Inns of Gloucester. Timber buildings on four sides of a quiet courtyard, with a narrow passage approach from Northgate Street between shops, just as it has been since the middle ages. Several bars, a coffee lounge and a restaurant. Unfortunately it now seems a bit run down and basic, and could do with a bit of TLC. The gents loo looks unchanged since the 1950s and is smelly!

As I walked into the courtyard bags in hand I knew I'd picked a winner. A last minute choice on booking.com. The building is amazing layered with history, creaky floorboards and exposed beams makes you feel like your in a time warp..great service, great beer....Great success

I went here last Sunday with a friend, the carvery was reasonable and there was three choices of meat and they were not stingy!The service was quick efficient and the staff polite, would come back for a carvery.

Another great stop, obviously steeped in history, nice staff, good choice of drinks, comfy seats. All good! A great stop, only had drinks but would return

Please do not came here!!!!!! This place it's a joke!!!!!terrible food accompanied by very sad and horrible food!!!! Please stay away!!!

Haunted! So that's another good reason to visit. It s also ancient. But with good food and at least two bars on opposite sides of the courtyard to choose from.Nice courtyard beer garden to relax away from the busy street nestled in a private area with a few tables.

We had a lovely evening at the new inn Gloucester for our wedding anniversary! Many thanks to the friendly team only sad thing was I missed my opportunity with the karaoke

My wife and I made a rare visit to Gloucester, We were looking around the city shops and my wife noticed a hidden courtyard, this looked like something from a film set. It was just after midday so instead of just a drink we decided on lunch. We saw the sign for The New Inn carvery so in we went. Inside was absolutely stunning so full of character we were thrilled. We had a lovely welcome and were shown to our table. We ordered drinks and while we chose our meats and filled our plates with veg, Yorkshire puddings roast potatoes etc. our drinks were waiting for us on the table. Our meal was well cooked, hot and delicious. Very well priced and well worth a visit

Great food at good prices. Loads of history and friendly staff. Central location great for docks and shopping.

Old coaching inn, lots of history. Carvery, pork or Turkey, with vegetables or salad. Plenty to eat, under £6. As far as I could see there is no need to book as it seemed quite underused. Slap, bang in the middle of town,

Not only does the building just shout age and a "proper" courtyard inn - it is next door to the house in which Lady Jane Grey was proclaimed queen of England. Sadly her reign only lasted 9 days. The hotel and restaurant is Grade I listed by English Heritage and is the most complete surviving example of a medieval courtyard inn with galleries in Britain.

The history of this place is amazing! The courtyard is definitely somewhere to take your wife to impress her; but behind the scenes it's like stepping back to 1985! The rooms are OK but certainly aren't classy. It's a gold mine for some new owner of the future but just now it's under performing to say the least. Staff were good-mainly!

Greeted by manageress who showed us to a table for 8 in an alcove however close to other diners. Far too big for 2 people so we found a table for two tucked away in the corner at the very far end of the enormous restaurant. The whole area was empty and completely characterless/soulless. Waitress eventually came and took our drinks order. Serving our drinks, she then took our food order. The salmon was nicely cooked however smothered in an unpleasant sauce which I scrapped off and left to one side. Would have been better if the sauce had come in a separate jug. My husband had a very ordinary vegetable curry - nothing special at all. We both agreed that the food was average though priced accordingly. We continued to sit alone without anyother customers coming in - the prevous dinners had left and it was ages before the waitress came to clear / offer dessert. We asked for the bill, paid and left. The waitress was perfectly pleasant; just very scarce. The restaurant is far too large, therefore uninviting. Not at all impressed. We did look at the bar areas and noted a bar menu which didn't interest us. Offering real ale, the New Inn did have quite a few people standing and drinking in the courtyard however we decided the New Inn was definitely not for us and would hesitate to recommend it to others.

Sunday carvery very poor. Had to get our cutlery from another table as ours was not laid. Beef and pork tough to say the least. The roast potatoes and parsnips limp not crisp. Young "could not care" waitress. One very pleasant one can on duty while we were eating. We do not go into Gloucester very often on a Sunday and will not go for the carvery if we ever do again. Lovely setting with all the history so might try the bar if we ever go there again.

It didn't start well, when I was asked to choose 3 beers as the waitress didn't think they had any of my first and second choices. The meat was lovely with generous portions although they had run out of beef. The veg was only just warm and they had run out of stuffing and crackling. The waitress did offer to reheat some veg for us when we informed her and she was good enough to explain that we had called at the wrong time of day as the food had been on the hotplate for a number of hours when we sat to eat! On paying, we once again explained we were not very impressed with the food to which she responded by informing is they had decided to stop serving it and switched to the normal menu instead. At £6.95 and £3.80 for a bottle of beer I was hoping for better. Perhaps quality improves if you call closer to dinner time?

We went with some friends to the carvery today. We were asked to take a seat & they would find us a table, but they forgot us.We wished we hadn't waited they had no beef or gammon and the veg was cold. My wife was served undercooked pork. When I saw the food my wife and friend had been served the other two of us decided not to eat, and cancelled our order including drinks that hadnt been served. When my wife left the restaurant they tried to charge her for our order!

We were here for the beer which didn't disappoint. This is a fascinating old pub in a courtyard with a galleried level and incorporates a coffee bar, a wine bar, a hotel, an old brewery display and a low ceilinged ,old beamed main bar. On the day we were there, a small group of loudly opinionated locals held sway with the bar staff but there's room to sit out of earshot .

Came here a year ago, had a lovely meal in a nice atmosphere. Went today, terrible service, staff didn't know anything about whether was able to use my Tastecard (taste card website said they could) and almost £4 a pint in what I would now consider a grubby, town centre drinking hole. Very disappointed and didn't bother staying for food.

An interesting menu with something suitable for most tastes, served quickly and beautifully prepared and presented. Absolutely delicious!

The dinners were good, and in large portions. Stayed a week at this hotel. Staff very nice, and nice attitude.

4 poster king bed in a big room, very comfy. Helpful staff, keen to chat and help. All served on a background of medieval history... just terrific. Yes the parking is a 5 minute walk away.... but it's through beautiful Gloucester. (Why didn't medieval people think that cars would need parking when they built pubs in the 1400s?)

Back in the New Inn on Christmas Eve, frankly we thought it might be packed out, but no, folk were elsewhere.So, they missed out in my opinion.After my last visit here I read other reviewers experiences and assumed that I might have a negative opinion on this occasion; not so.Once again we enjoyed a very generous plate of carvery food, lots of Turkey, moist, tender, but there was also Pork and Gammon.Vegetables were real , proper prepped ones, even the cranberry sauce seemed chef made.Twas like a little gastronomic feast, eaten in a little oasis of peace and calmAt under £6 a head!

It's worth a stroll into the centrally place New Inn just to look, as it is a very well preserved coaching inn with courtyard.But we strolled in for a lunch meal having been unenthusiastic about the nearby alternatives.Past the hotel reception is a restaurant that welcomes a wide range of diners, so you dont need to be in your best outfit.We soon decided on a visit to the carvery, a choice of three roasts and a huge variety of proper cooked veg with not a pea in sight. Dont get me wrong, I like peas, good peas , but the not the discarded civil war ammunition commonly served by too many establishments.Creamy leeks, carrots, sprouts, red cabbage , roast and boiled spuds and more.Fill you plate and help yourself to gravy and sauce.It was plently!The bigger appetite can buy a bigger portion but phew, I woulld not manage that.Loads of staff nearby to clear too.A slight downside is that tiny parts of this ancient building need some tlc, and I would include the toilets in this, but heck, i went to eat , not view.Good value in a little oasis of calm and quiet, the perfect antidote to Christmas shopping.

very warm welcome given food was delicious and reasonably priced, staff friendly and happy in their work. Setting was lovely could just visualise what it must have been like years gone by. going back next year and booking a room this time

This is a wonderful medieval hotel with a courtyard, gallery and ghosts. Good choice of beer but bar meal was a bit disappointing and it seems to be a bit run down - shame because it could be sensational.

Three of us visited the restaurant today, two of us had carvery it was 1.30 in the afternoon when we arrived but the carvery was stone cold,there was 3 types of veg which were swimming in water and butter,the meat was dry and very cold.The area where we were sat was filthy dirty food all over the floor,we left our meals but staff didnt ask if there was a problem?? But now we know why the restaurant was empty.worst carvery ever!!!

found this by accident but had planned to look for it. Restaurant almost empty but menu looked good and the food was very nice. It is a shame that there is such a hideous din from the pub opposite which had karaoke that just circulated around the courtyard! We wouldn't stay here for that reason but it was a lovely place and lots of history.

Lovely charming hotel as you entered the courtyard. Let down by staff who could not tell you where your room was even though it was through the door and up the stirs of the bar we enquired in. Staff generally on mobiles sitting in courtyard. Breakfast staff disinterested. Pity as it should have been a lot better.

We've visited this pub a few times , service can be hit and miss , on our most recent visit the service was beyond poor , the barmaid was rude and total lacking people skills , no interest and total disregard to the customers needs , I will not be wasting my money here and would advise others the same

lovely Sunday Lunch great spuds and tasty meat very reasonable price and good service also has lots of old fashioned character

So i fancied a couple of hours watching the footy being away from home and grabbing some lunch.The New Inn is a fantastic looking and historical set of buildings from the outside, ideally placed for travellers and tourists visiting Gloucester, right in the heart of the City, but i also know it sells some local brews and regardless of reviews has a fairly good restaurant.On this occasion i ordered from the limited Bar Menu (when you can find a menu, they need to print some more off as they admitted)To be honest the food did the job but it was fairly bland and i had to go looking for cutlery and condiments when the food arrived as none were provided. (Not good)The flickering and loss of picture on the TV on occasion was bearable but the noise from staff trying for nearly 45 minutes to get 2 pumps working became a pain in what was mostly an empty bar.I understand the historical value and the look but to be honest its very very tired inside and listening to the very few other visitors coming and going they seem to agree.The locals seem to love it and the staff whilst more friendly to them were pleasant but this place could be so much more. The footy result might have been the downer, but next time ill just go for the food and music at Cafe Rene and give the TV and The New Inn a miss. Cheers.

Friday evening, Gourmet Society member, booked and expected a pleasant evening. We ordered starters and main course. Soup and both steaks were unavailable. We waited more than 20 minutes for the starters, during when another couple got up and walked out as they had waited so long. The couple next to us said their steak (probably the last one!) has been returned for cooking as ordered. I asked when we could expect our starters, and when these hadn't arrived 5 minutes, I asked for the manager. A scruffy, rude male appeared, and when I said we were going to write to the Gourmet Society and review on TripAdvisor, he said I couldn't threaten him with TripAdvisor. We walked out and went to our trusted favourite in Gloucester, Vinings at the waterfront!

Just had drinks here with friends. Dark pub but a few tables and chairs outside. After listening to a historic fact about lady jane grey staying there my half pint tipped over into my lap and over my friend!!! No one touched it! It was not on the end of the table and my hands were in my lap and no the table was not wonky!! Spooky!!! They do walking ghost tours from here every Sunday 5pm-6pm not something I would be interested in as I'm a wimp ha! Enjoy if you are brave enough though!

A wonderful looking old building with a beautifully enclosed courtyard, complete with restaurant, bar and coffee shop. The rooms are situated upstairs, some being two flights, so not really suitable for older or disabled people. Room 201 The Lady Jane Grey Suite was in need of some minor maintenance as the hairdryer was 12 months behind inspection and the power socket fell out of the wall. The room could also benefit from some tasteful redecoration as the medieval styled red bed covered four poster didn't match the 1980s teak furniture and peach and green colour scheme.

Food was very good standard was very good as you should know I like real is the best in Gloucester very good very good

Visited when in Gloucester. Only had drinks in the real ale bar. Good choice of ales and a really olde worlde premises. Worth a visit..

Ho soggiornato qui con la mia famiglia (2 adolescenti) per tre notti, il prezzo era ottimo per quattro persone , poi ci serviva solo un punto d'appoggio per delle gite! All'arrivo scopriamo che dovevamo pagare in anticipo! La camera era pulita, ma dava su un vicolo, mia figlia di 12 anni aveva un letto pieghevole su cui dormire, in fondo al letto matrimoniare. Il bagno era grande e pulito, moderno. La seconda giornata non ci hanno rifatto la stanza! Le colazioni erano con poco assortimento e di scarsa qualità. Abbiamo provato a cenare li una sera: abbiamo atteso tanto, quasi un ora, per avere cibo scarso e insipido, anche piuttosto caro. L'Hotel va bene come punto d'appoggio e nulla più, sconsigliato il cibo! Suggestiva l'ambientazione, ma attenzione: non c'è da parcheggiare vicino!

Saw Macbeth in the courtyard of what is apparently the best preserved example of its type in Britain. Fascinating place and the performance was great. Beer is good and Mike the landlord a very pleasant and helpful guy. Top tip is to park behind the Inn in the hidden multistory

My wife and I were on our first visit to Gloucester and wanted a nice evening dinner. Arrived in restaurant about 7pm to find no-one else there! Ordered turkey curry which arrived lukewarm. They reheated for us and served us again. No-one came to ask if it was ok this time and when we paid, the waitress didn't even apologise. We will NOT be returning.

Needed to break a journey from North Wales to Gatwick and not having visited Gloucester for some years, chose here.Living out in the sticks, when ever we travel location/traffic noise is a big consideration.This is a really old building set right in the middle of the cities pedestrian zone handy for all there is to see and do.Bearing in mind the difficulties of such an old building the rooms were adequate, but attention to details would help in that things like the television didn't work.Breakfast was your standard "plastic" help yourself which you seem to get everywhere these days; during our stay the hotel had a number of foreign guests' what they must think of our cuisine I am not sure.Plenty of city centre restaurants handy.The hotel has a 24hour concessionary rate at a multi storey car park just a short walk away; it took several attempts before we could find out how to access it.

Upon arrival we were a little worried on the appearance of the restuarant didn't appear very clean or welcoming! When it came to ordering food they had hardly any of the choices on the menu available and when the food came I it was of very poor quality! The poor waitress who was lovely was left alone with at least 10 tables to tend to! Won't be revisiting any time soon very dissapointed!!

We sought out this very historic old carriage inn to have lunch during our recent visit. The staff were not friendly and the food selection was limited. Our order took quite awhile to arrive and they would not even accept credit cards, one had to pay by cash.I would recommend only coming by this place to take pictures (as it looks really neat from the outside) but skip it and go someplace else that values clients if you want a nice meal.

We booked a table and on arrival was told to sit where you want. We waited 20 mins and still no one asked if we even wanted a drink. We decided to go to the other bar and get a drink ourselves.We both had a starter and main course and was bitterly disappointed with all. The food was of poor quality and the service was apalling. There was only one member of staff on and although she did her best, we had to wait 40 Mins for our starter.Would I eat here again, not unless it is the last restaurant on the planet and then I would have to think twice.

I enjoy staying somewhere with a bit of history and it's even better when it's not too expensive. Stayed one night as I was attending an event at the cathedral. Staff where friendly, room was clean and the building itself was fantastic. Good breakfast in the morning to set you up for the day.Would definitely stay again

We stayed at The New Inn for 2 nights bed and breakfast. Our room (110) was at the front of the hotel, comfortable, clean but on occasion noisy, only to be expected. The room was also on a slope, which is part of the hotels charm, however in the middle of the night, after a few drinks, a little disorientating. The staff were helpful and friendly. The breakfast was nice with a variety of choices. The hotel has lots of charm and is a lovely place right in the town centre, within easy reach of bars and pubs and a 5 minute stroll from the docks.............however, if you are looking for an early night or a quiet break, be warned the music and entertainment doesn't finish until at least midnight. Also useful to know is if you park in Bruton NCP car park you can ask for a discount card at the hotel reception, it's not much but it helps. We enjoyed our stay and would stay again if we were visiting Gloucester in the future.

Good location - that's it. Pitiful breakfast, toaster not working, had to specially request a fried egg!!!!Cold tap in bedroom not working, whole hotel very tired in appearance, broken electrical points in bedroom, minimal staffing levels, some staff poorly attired, only one key per room. Would need to be desperate to go there again.

The former management team had destroyed the place with indifference, indolence and ineptitude. Fingers crossed the new management can salvage it.

5* price - £43 per room for 1 night, includes breakfast for 2 & location to town centre4* room decoration, massive bathroom & cupboard space3* comfortable king size bed2* heating in room1* shabby and dark reception area, strict check in times (even 20 mins early was unnaceptable to the receptionist, even when we explained we had travelled and were going to a beer festival)0* - the toilet was broken and didn't flush, the carpets were filthy, unhoovered and large stains all over the carpet, I was afraid to walk with bare feet - the sheets and duvet were stained with blood and 'hairs' of a different colour to myself and my husband - no pillow cases on some of the pillows - whole room was thick with dust and looked dirty - noise from pipes throughout the whole night, clanging every 15 mins It is such a shame that I gave this hotel such a poor rating as from the outside and historically it looked really good. All it needs is a bit of TLC and it could be comfortable. The receptionist could have been more welcoming. I would not stay here again, and although we paid budget, I have stayed other hotels and paid the same and have had much better cleanliness.

Absolutely rock-bottom pub fare. Soggy chips with everything. Poor wines, only obtainable by bottle or glass. Nothing to recommend it.

Went to go for a meal here has staying at the basic hotel. We're given the menu and told they had no steak, no mixed grill, no scampi and one portion of fish left, the reason for this was that they were busy, there was four people eating in there. So glad we never eat in there has the breakfast was horrible couldn't even eat the sausages. And no brown sauce,

Went for an overnight stay with friends for my birthday. Lovely building , fab architecture , staff on the whole friendly. Fully realise its very budget but more like a B and B than a Hotel. Went to our room, absolutely filthy . Thick dust , filthy carpet and a toilet brush covered in excrement plus blood on the walls , door and wall of corridor outside! My husband explained this to the Lady on duty who moved us to another room that was much better but still shabby with an out of date safety certificate on the falling apart antique hair dryer in the bathroom. Breakfast was what you would expect for budget but I asked for brown sauce and was told they had none ! All the guests were handing round the nearly empty bottles of tomato sauce ! We had to share a glass for our juice between us all! Have no problem really with all this as you get what you pay for but whatever the tariff you expect one thing and that's a clean place. We made light of it all and had a great weekend but my advice to you would be avoid The New Inn like the plague. I strongly suspect the guest before us in room 209 died of it!

We've booked the table for 8 for carvery meal. Once we got meal there wasn't many choice of meat as they ran out at 1pm ...dead quiet restaurant but ran out ! They given me a potatoes just they got enough to share with others diners! Yorkshire pudding what a laugh ! A very very tiny ! No carrots left, funny colour peas, and soggy cabbage but they all Luke warm.. Finally thick gravy ! Then we had pudding I ordered lemon marange but it turn out lemon cheesecake as they ran out without informing me! By the time we Finnish mostly my friends still hungry because it was rubbish we all evacuate to else where to eat! Nice building and pub but food terrible terrible

Beautiful place. Staff so unfriendly and not helpful at all, breakfast was a waste of time we had to go to town and get another. Top it of no hot water all though out our stay!!

no idea what the rooms are like, didn't sleep here, we were just drawn in by the look of the place. Decided to have lunch. i had a carvery, mum being on a special diet had jacket potato and salad. My carvery was edible, not especially hot, certainly nothing special, it filled a gap is all i can say. However, mum's lunch was dismal, very small potato and even smaller salad, wouldn't have satisified a 5 year old. will not return which is a shame as it's a beautiful place and we even toyed with the idea of going to stay there sometime, that was until we ate and now of course, reading the reviews.