Royal Oak in Gloucester

Came in on Monday for a drink, the service from Kelly was amazing. With a large festive table in she coped extremely well on her own whilst serving the large table still remaining attentive with other customers. Always service with a smile! Best manager!

Great place. Standard pub but nothing bad to say

Great service. Live music on Saturday night was good. Highly recommend

Popped in for a drink on my day off, the new manager is great. Very happy and helpful. Highly recommend this place for a chilled beer or three!!

Food was fairly slow, lackluster. But edible. Found the server to be a little rude with his sighing and tutting when asked for more gravy and a bowl. He came back with a ramekin not a bowl. Wasn't worth arguing. I just won't go back.

Staff are very poor with customers and feed back from the kitchen is so slow and staff are clueless

We have arrived for our second visit in a month and the food and service was excellent both times! Great atmosphere and very friendly accommodating staff

Went to this pub for a bit of food realised there was a singer on who by the way was amazing with everyone, bar staff were great and welcoming me and family loved it and definitely be going back seen a review about not putting rugby on which is rubbish why would u when a singer is on ridiculous point to make again great pub great singer highly recommended x

I recently visited The Royal Oak in Gloucester with my family, and it was a great experience from start to finish. The moment we walked in, we were welcomed by the incredibly friendly staff who made us feel right at home. The ambiance was warm and inviting, perfect for a family gathering. I decided to try the mixed grill, and it did not disappoint. The selection of meats was cooked to perfection—tender, flavourful, and served with delicious sides. My family also loved their meals, and we were all impressed by the variety on the menu catering to different tastes. What truly made our visit memorable was the outstanding service. The staff were attentive without being intrusive, ensuring we had everything we needed and even engaging in friendly conversation that added a personal touch to our dining experience. Overall, The Royal Oak offers a delightful combination of excellent food, a cozy atmosphere, and top-notch hospitality. I highly recommend it to anyone looking for a great place to dine in Gloucester. I would definitely return!

Very busy locals pub, good grub , staff and atmosphere.

Came in for a few beers, football and rugby both shown on tv with sound. Atmosphere was good. Staff were excellent and very attentive. Highly recommend a visit!!

Lovely food, lovely staff, nice pub, definitely will be back, good deal on Friday, buy 1 burger and 1 for free, chocolate fudge is the best

Great atmosphere. Staff member, Trinity, was polite and fulfilled drinks orders in timely matter

Great place for food and a pint

went last night for a few pre drinks, was a great atmosphere they had a live singer (i got involved too) all staff were dressed up and really made an effort, customer service was spot on i was served by a girl called trinity, she was very polite. drinks are cheep too

Ask them to put the rugby on but instead it's championship football and a naff singer. You'd think this was Gloucestershire a rugby county but no. Sticky tables and minging toilets with prices you might as well pay in town with some sport options

Great atmosphere in the bar tonight. I think it was the pubs darts team playing. Food was great and the service was spot on. The manager was very accommodating and made sure everything was all good. Thanks guys 🙂

Visited with some friends and will definitely be returning! Great food and service, and a special thanks to Kelly

Amazing service. Definitely recommend a visit!

customers are not getting the full service atmosphere has sadly deteriated on last few months. Some staff complacent and bringing pub down. Customers were the heart of Hucclecote. Needs complete overhaul. To stay competitive and stay in the game.

Came for food over lunch, the atmosphere was good and the manager was very helpful. Will be back to visit again soon

They let me stay in the carpark overnight with my campervan for a few drinks and a meal. Lovely food. Good selection of beers, good atmosphere for a Monday night.

Great place, been going for years but I have to say the men's toilets smell. Sorry to say that, the way I look at it if the toilets are bad what's the kitchen going to be like and if the kitchen is spotless so should the toilets be. This won't stop me going but I need to raise it . Mr P Figliola

The new manager is a breath of fresh air! The atmosphere just feels better. Well done.

Went there last night with friends the lady serving behind the bar was so friendly and very helpful and polite she and the new manager are so lovely made us feel so welcome food was lovely great service definitely will be going back

Friendly staff and nice food. Especially for a chain pub.

Amazing service from the new manager Kelly! Staff all friendly especially Kim! Food came out quickly will definitely return

Food was quick but then it always is for hungry horse pub chain, doesn't disappoint, good food and value for money

Brilliant service. Lovely staff. Great food. Very accommodating to my disabled sister. Moving tables around and keeping her in a controlled sound environment. And assisting to her needs. Would fully recommend to anyone.

7.99 each for breakfast paid extra for toast, I have given 4 stars as the beans were not hot enough, you get 6 mushrooms which were small and shrivelled. 3 breakfasts added extras were 3 toast, 2 eggs and a sausage on others plates non refill tea, latte and coke £40! Other hungry horse establishments food is far better The girl who served us with red hair is wasted there, her customer service is outstanding. The pic is of the standard breakfast with toast as extra

The food was average but me and the group I was with have very dodgy bellies since coming here today at lunchtime. Abit let down :(

one of the best pubs in gloucester, nice friendly staff and good atmosphere

Lovely place to go staff are wonderful and food tastes amazing

Very friendly staff, food cooked to perfection. Atmosphere very welcoming.

Good place for some sports and atmosphere

Really nice place for some lunch . Was met with nice staff and a good menu - family and friends were satisfied will be returning here for sure !

Great atmosphere and good food and friendly staff . The bar staff were welcoming and greeted us with a smile and positive attitude

Amazing place wonderful staff was getting amazing service from cam and lau

Great atmosphere, bar staff are lovely and poured a great pint

Welcoming local pub. Went to see a band, very busy but no wait to get served. Hard working and friendly staff

Top man cam perfect pint ross did well taking my money and skye bossed them

went in at a fairly quiet time but nice vibe and staff very friendly, skye who served us on the bar especially was very helpful and nice

Amazing service from young lady skye was polite and respectful

I’ve been coming to Royal Oak for many years now and at times it’s been less than good! Come to meet friends for dinner and it was amazing! The food was hot and cooked very well, the staff were lovely and we waited a more than reasonable amount of time for our food. Will definitely be back! 🌟

The service that me and my partner received was next to nill. It was the worst experience I've ever had in hospitality I'm a very reputable chef and have just finished catering for Boeing at the Farnborough air show then York races I decided to visit your venue as I'd worked an 100 hour week and thought it would be nice for someone else to cook for me for a change. Me personally as a chef would pull the menu item rather than replace an item that isn't and like for like match on the menu and inform front of house and remove said item from the till I'm sure you'll be aware of Natasha law and menu substitutes and they need to be adhered to by law. Such shady practice can't be let to continue within the industry The bathroom facilities were abysmal to say the least.

Not really like it used to be. But everything has to change with the times say that paying £4.80 for a lager is not for me 🤷🏻‍♂️

Lovely choice of beers and great staff

Good meal deals for cheap night out.

Food was amazing. Great service. Can't fault this place.

Brill sports bar and service especially Lau, chicken wings luvely so are the local people, Always friendly staff & great improvement frim years gone by

Value for money. Clean and tidy and food excellent with very short waiting time.

Lau is the hardest worker I’ve ever come across. Always so friendly and moving about the pub. Thank you so much for always looking after me.

Had a fantastic experience whilst out for a small family dinner. Was greeted and served by Kim who was bubbly and friendly throughout and made it seem like no requests were too much as my children changed their minds and wanted straws. Despite the venue being busy we didn't appear to wait too long for our food to arrive and they ensured the childrens food was brought out before the adults food. All meals were good quality and very enjoyable. Would definitely recommend this place for service, food and value for money

good place for reasonable food, i was served by Kim, nice to see a smiling face and very quick service, very happy overall thanks

Lovely Scran whilst watching the Euros Josh served me with a smile at the bar and I really enjoyed my time at the oak will be coming back soon

Chewy gristly steaks, burger and kids meal were apparently good. Candymania sundae didn't live up to the advertised

Very short staffed, took over an hour for the food to be served even though most of it had obviously been on a hot plate for over half an hour meaning the food was cold and dry. The ‘sizzler’ dishes weren’t sizzling! The staff were doing their best but the management need an urgent review of how they run this pub. I won’t be going back anytime soon, compared to other Hungry Horse pubs the food was like from a different menu. Just been back 7 months later and what a change! Quick service, food hot and tested nice. Will give this 4 stars now and go back to have other menu options and consider giving 5 stars.

Great atmosphere as usual. Although I don't live in Gloucester, it's become our regular when we visit 😀

I would like to comment on the delightful experience me and family had at the royal oak and how helpful Gabby vaile was in making the evening so good.

Had a great evening and brilliant service from Gabby

Cam and Adam are always polite and really helpful nothing is too much trouble. Definitely worth going to this pub.

Great pub, Angelika and Josh served me with a smile and drinks were nice.

Popped here for dinner as just me and hubby at home. Was very busy, but food came out very quick, and was very nice.

Lovely place to come friendly staff and lovely food

I went into the Royal Oak a few times now and was served by Trinity who was fantastic! Nothing was too much trouble and she was so bubbly and kind! Will definitely be going again on a weekend!

Fantastic experience came with family served by trinity and Cameron food was delicious so well done to the chefs very clean and staff always busy cleaning etc

Came in and was served by Trinity and Cameron. I felt that being a wheelchair user I am always in the way and a burden but they made me feel that nothing was too much trouble! I will definitely be coming in again with my family as I have never been made to feel so welcome before. Thank you Trinity and Cameron

I was served by trinity the last few times I was here, she listened amazingly and made sure everything was correct. the food was on point and service was amazing 10/1p

Great service from Ross & Josh. Food was good - enough selection, including vegan choice 👍

Visited here with family last week. Booking process was easy, ordering straightforward and friendly service. Wide variety on the menu, reasonably priced and was shocked at the size of the portions, so feel excellent value for money. Will definitely consider visiting again to try some other options on the menu!

Lovely place to visit. Friendly and homely

It's a good value hungry horse with friendly staff and a nice atmosphere.

What lovely staff they have here, all very attentive and food was exquisite. Offered colouring to our children which was a lovely little touch. Desserts were also lovely. Will be returning soon Thankyou for the experience guys :) all smashing it

Popped in for a bite to eat at lunchtime midweek. Unfortunately no Real Ales on. Food was reasonably priced and plentiful. Staff couldn't have been more helpful or friendly.

Good ol' fashioned local. Value for money. Good staff, shame about a few ignorant patrons- family pub, but less so when sports are screened- kids need ear muffs :)

Amazing place! Kim is the bomb! Angelica is also the bomb! Amazing service! Friendly atmosphere!

Amazing service and nice atmospher. shout out to angelika and Kim for their nice friendly service

Great food and great service Sunday roasts are the best around.

Amazing place with friendly staff especially shout out to Kim and Angelina for amazing service at the bar

Emily & Paddy were helpful and friendly, meal excellent good night out

Went for an evening meal. As it was Thursday we opted for the free starter deal. Due to a mess up on the till we got the wrong meal (the same item appears twice on the menu in 2 different categories). We paid with vouchers, which means that we only pay for drinks. During the meal it became clear that the wrong menu item had been selected at the till. This meant that we had been overcharged. We were offered a " free" pudding to take away, which we accepted. The place was unlike others in the chain. It was more like a social club than a pub.

Great staff, Paddy is always friendly. Good food. Great service

Awful! Things have gone down hill over the past couple of months. Tables dirty, service not as it should be. Won’t be returning

Great service, Emily on the bar was very friendly and informative. We will definitely return.

Cam and Adam are fantastic on the bar great service

Good pub, great value and great service from Cameron, Josh and Angelika also great attention to cleanliness of tables from lau

Warm welcome and good hospitality throughout our visit. We popped in for food and drinks and were warmly greeted by Kim and Trinity who were attentive and helpful throughout our visit. We were also impressed by the service that we received from Lau during our visit too.

Lau has been very helpful and accomodating to us. Came in for an after work drink and he found us a table and has been a great host all night.

Everything was really good especially as it was two meals for under 12 pounds. And lovely and hot

Generally poor, table sticky, windowsmouldy, felt unclean to be honest, quite a let down. How much more specific do I need to be?

Extremely good service, very friendly staff, had an amazing time, the food was cooked to perfection, would definitely recommend to anyone, definitely going back soon!

extremely good service, the food was cooked perfectly and the staff couldn’t be any nicer definitely would go again, recommend to everyone

Amazing service very profesional and freindly the food was brilliant and quick to arrive i shall be going again and i recommend for anyone of all ages.

Food was amazing and lots of choice for the kids. Royal Oak has great atmosphere and the staff were all very friendly. Would recommend!

First time I’ve been in the “Oak” for a while and chose what I thought would be a quiet Wednesday. Place was packed and we were lucky to get a table. No real wait on food out and really good. Staff very friendly. The one young waiting staff girl (short, black hair, may have had a foreign accent) who was working really hard all shift even tempted us to have some desserts. Great stuff. Massively better than a lot of chain pubs I’ve visited. Will be back in the future!

I come in with my family to watch the races. I was served at the bar by gabby and she was amazing. I highly recommend!

Food was ok, didn't have any sauce for halloumi sticks. Staff were more interested in watching the races and seem to pay more attention to the regulars, wouldn't go there again

Excellent value for money. Food is good value & served hot. Would have given 5 stars, however, having had this 'sharing' dish on other occasions this time we only had one scampi & one prawn whereas have had more in the past. Consequently not enough seafood for 2 people. Still good value though.

Sticky tables and menus, staff were friendly but gave a hurried impression. Prices nice and cheap

Table booked for Sunday 1pm Booked for a family lunch. I wasn’t expecting much as been told it wasn’t a particularly “smart” place. I had Tesco vouchers that needed using up and this was the nearest. Firstly, Booking system all good and reminders sent. I needed to adjust booking and that was all done too. Communication great. Additional person added and table was all ready when we arrived. Secondly, first impressions - Decor was modern and fresh. Atmosphere ok, the football was on big screen but didn’t hinder meal. Six adult meals ordered at a total of £61. Thought this was great value. Drinks also well Priced - G&T about £3! Food arrived really quickly after ordering - and good amount of food. Steaks cooked well, although one ordered for rare was a bit over cooked for my son, but he ate it all anyway! Staff checked if we had everything we needed and checked that food was ok. All of us too full for dessert! Particular mention to the steak and ruddles pie , it looked good and was enjoyed by recipient. In all I was pleasantly surprised by The Royal Oak. Friendly staff, quick service, nice decor. Well priced meals and drinks and apparently some some parts are dog friendly - so will definitely return on a dog walk next time! A nice little pub!