High Orchard in Gloucester

Terrible Experience - Never Coming Back it wasn’t the bars staff fault I recently visited High Orchard and spent £50 on what turned out to be one of the worst dining experiences I’ve ever had. From start to finish, the service and food were completely unacceptable. The food arrived stone cold, and we waited ages for cutlery. In the end, we had to go and find our own cutlery and sauces. My friend ordered a burger, which came without the sauce he had paid extra for, adding to the frustration. When I spoke to the manager, he did offer fresh chips, which were fine, but that didn’t make up for the overall experience. My friend also ordered cheesy chips but was given a bowl of plain chips with cheese on the side. That’s not what we expected for the price. When I finally started eating my korma, the chicken was rubbery and completely inedible. It was one thing after another. This was hands down one of the worst dining experiences we’ve ever had. £50 wasted, and we will absolutely not be coming back.

Geat pub, great atmosphere and friendy

Have popped in a couple times now over the last month or so, never disappointed. Lovely owner and lovely staff, great service and food was great. Thanks to the team, will see you again soon.

Mackenzie was fantastic dealing with our work Christmas meal and her bright and bubbly attitude is a credit to her team.

This is a long one....... So it's that time of year again! you know, the time when your forced to spend time with people you wouldn't normally (unless your being paid). Yes, work christmas party season! I rocked up to the high orchard pub, with that nagging feeling of dread and "why did I agree to come" walked in and was immediately hit smack in the face with a warm, welcoming and friendly atmosphere. It put me at ease as I trudged over to my table and took a seat along with 16 others, and was struck by how much effort the staff had gone through to dress the table, floral centre piece, christmas crackers, and a generous and useful number of napkins per person. So off to a good start I would say. Drink orders were taken and then it began, 3 courses of great quality and very generous food, the pub had our names ensured everyone had the right orders, then as we all stared at our food eagerly waiting to tuck in, more dishes came out. Extra roasties, veg and most importantly enough gravey to fill an Olympic sized pool. I was in my happy place! Dinner and chat progressed and it wasn't as bad as I thought it was going to be. Then came the part of the night everyone who has ever worked in hospitality dreads, SPLITTING THE BILL! I don't know how they did it (probably some form of wizardry) but everyone paid for what they had with little fuss, zero confusion and with the ease of a gloucester seagull stealing your lunch. Thank you High orchard for a great evening! Most importantly a massive shout out to our hostess for the evening Makenzie (apologies if I spelt it wrong) this wonderful person deserves to be made a saint or at the least, employee of the decade! never in all my years of attending dining establishments has someone made me feel more welcome and left me with such a positive experience! There warm smile, friendly and positive attitude were a god send! Thank you very much

The staff were very helpful and polite. The food was good and a good price

Do not expect a decent meal here.waited a very long time for an unsatisfactory meal. We will not be returning.

The staff were friendly and helpful. I really appreciate all they did considering our party was rather large and my family can be a bit much. The food was all very nice and the atmosphere was lovely too.

This is a great place to stay overnight in a motorhome, close to the centre of the city. The staff were very friendly and welcoming. The food is typical pub grub that is reasonably priced. Wednesday is quiz night and turned out to be great entertainment. Our waitress automatically applied any discounts to the bill which was a welcome bonus. We would definitely recommend High Orchard.

Pleasant pub to eat & drink in.great food,good service.

Greeted by familiar friendly staff. Nice selection of food and friendly atmosphere. Possibly the music was a little loud right near my table (17).

There is only one word. Excellent.

Fantastic food and great prices

Good VFM, pub that size however needs more than 2 bar staff at lunchtime

Good value for money with good service.

Lovely food, served promptly by friendly staff

Great friendly service from initial phone call to being served with food and drink. Food was very enjoyable, at a reasonable price.

Excellent food friendly service

Really enjoyed the food. Staff friendly and welcoming. Enjoyed everything so much we booked to come back for carvery then next day

The staff were very pleasant and helpful, we made a last minute booking for 20 people and they were more than happy to help, fair play to them getting all that food out in one go. Highly recommended

Great for a bite to eat and a drink, team were really friendly and made sure we put our car reg into the tablet on the bar, thank you!

Good food at a reasonable price with brilliant company

came on sunday with my mum, never been for a sunday carvery here before so thought we would give it a try, perfect amazing food nice carvery deck and selection, very friendly staff the owner is really lovely alwyas see him when we come in, the staff that work there are really lovely. food was amazing really generous with meat, we went for large portions and added on pigs and blankets. next time hoping to see lamb on the deck!!

I held a 60th birthday party and had a buffett. The food and staff was outstanding and could do enough for us. I took decorations which they put up for me. We had music and our own section of the restaurant. I would 100 % recommend.

Great atmosphere great food really nice staff. Apple crumble needs to be crunchy on top, the apples still had some of the core left on and needs to be served with double the amount of custard, a thimble full doesn't cut it, apart from that excellent.

THE best carvery ive ever had fantastic service by Henry and Katie. The food was absolutely beautiful and the customer service from the Manager,Henry and Katie was 2nd to none will definitely call again. THANKYOU

Great pub twice gone amazing food and service

Good scran would recommend very friendly staff - great car park and lovely scenery right by the water too ! Wow what more could I ask for !

By far the best pub I’ve been to in YEARS! Katie, Michelle and Dave were a dream team tonight and I can’t thank them enough for their gracious service and warm welcoming! Will 100% be back!

We were seated at a small table in the window that had no lighting and made it almost impossible to read the menu. We had to move the table out into the light just to see. The table was sticky and dirty. The QR ordering code was difficult for both iPhone and android to read. We ordered separately but at the same time but the meals came out about 15 mins apart. The food was expensive (eg almost £12 for macaroni cheese and garlic bread), disappointingly there were few vegetarian options but the food was ok. Average at best. No cutlery, napkins or condiments were offered or provided and we had to go and ask for them. When I went to buy a drink at the bar I discovered that people were ordering food at the bar rather than using the QR code but that wasn’t made clear and to polish it all off the patronising really young member of staff spoke to me like a child when I was paying for my drink with my apple wallet. Blatant ageism!!!!! We will not be back!!!

Tables sticky asked to be cleaned but still sticky got a share starter five pieces of wings that was it for £9.50 Hell waste of money , kebab chicken Three pieces of chicken, very poor chips and tiny bit of salad never go there again

Brilliant food, drinks and service. Dave, Michelle and Katie all very helpful

Just dropped in for a few pints didn't stay long we found it one of the dearest for pints in the area.

As always, the food was good, and the children's menu was well tested 😆

Great pub. Great food. Great friendly manager and staff. Would highly recommend to anyone who likes a pint and good food .

Lovely find whilst in Gloucestor. Never ate here but are planning to next time we visit. Dog friendly and lovely staff. Very clean.

Had a parking fine problem but dave sorted it out. When you go here please make sure you use the main entrance and enter your car reg. Great and friendly staff

Great food, staff could be more friendly order turned up worng and explained I wanted no sauce on my sons food but it turned up with sauce all over it, explained I asked for no sauce and the young girl huffed and just took the food away and said nothing.. 15 minutes later she came back out with the right order and just dumped it on the table and walked off!

First time for a few years and it was the best sunday dinner better than one we been to food cooked just right

Katie is the best staff member ever!!!

Katie was the most gracious and helpful member of staff. Unbelievable customer service with a smile . High Orchard is a place to be x

Yet again amazing service from all of the staff. Rom was very helpful and a good asset to the team

Amazing food great value for money Dave amber Henry and mckenzie were great hosts

Henry made the quiz night very entertaining

Food good and quiz very good with Henry

Amazing pub with great atmosphere massive shout out to Dave the manager runs the place very very well

Lovely Kebab! Would recommend. Thanks Henry

Henry and mckenzie and the rest of the team are brilliant what an amazing place to go the landlord Dave has turned the place around nice place to have some food drink and socialise

What a fun night, good laugh and great atmosphere. We will be back Henry , keep those quizzes coming ....did I mention food was awesome sauce too x

Thoroughly enjoyable quiz evening

The staff at the high orchard are friendly and helpful. We had the carvery and it was really good, would recommend to anyone looking for a good place to go for a Sunday carvery

It was really good food and it is warm and welcoming

Both Henry and Kate were great. Polite and attentive, nothing was too much trouble.

Pleasant staff and nice hot food

The person that served me was abrupt the food was horrible infact it made me ill we had a roast on Sunday the yourkshire puddings were flat and full of oil I will never go there again!

Brilliant , great service , friendly customer service

great food and great beer I've not visited for a while as have not been in the area. (last time I was my daughters god mother worked here) I was pleasantly surprised on how well the place is run now. All the staff are nice and the food was just as good. The ale on tap was very good, Its hard to find a good ale these days Will be back again soon

Had a lovely meal, food was really hot and tasty.

Look at the table they say was cleaned.

Nice pub. Good selection of food and drink

Very friendly staff, food was served hot and tasty

Went with friends for evening meal, great food and great service. Thanks to Henry and Romiley for looking after us.

Ordered Pepsi , got given Pepsi max , was not too impressed as not keen on Pepsi Max

Great place offering a mixture of everything including a Carvery on a Sunday. Very Nice guy Henry checked everything was ok, asked if he could do anything else to help us enjoy our meal and interacted very well with my little one to which she said to me in the car afterwards are we seeing Henry tomorrow. Food was nice, mrs had a chicken kebab and I had loaded fries. Both very nice. Happy to go back again.

We visited the high orchard today. Our past experiences here have been good but today wasn’t good at all. There were only 5 other tables. We waited an hour for food! It was ridiculous. The food then came and we were very disappointed. We will not be returning again. There are very few staff available to help as well, we just kept being told 10 more minutes. We don’t usually complain about things like this, we know these things happen but the restaurant was so quiet.

I visited here for a meeting with a disabled group. I was a bit dubious going as I had been there a year or so previously and it was awful so I had vowed never to go again but didn't have much choice as that is where the meeting was. I had heard that it was under new management so hoped it would be better. I was very pleased to find that it is much improved since my previous visit. It was clean and tidy, the staff were helpful and the food was great. I will certainly visit again.

Paid for parking, redeemed my ticket over the bar, so I believed all was good. I have been chased by the parking company and now solicitors for a parking fee that I don’t owe (£170) for over 12 months, even though the management of the pub have told me that they have cancelled the fine as I did nothing wrong. So stressful having Gladstone solicitors ( they are an ethical company !!!) chasing me and threatening further action, even though I have sent them proof that the pub said they have cancelled the fine. What a nightmare situation and all because I meet two work colleagues for one drink. Steer clear.

Pre booked for 11 of us. First time in good few years family been all together. The staff were absolutely lovely, the food was absolutely lovely and as a family had a fantastic experience. Will most definitely return. Thank you so much High Orchard.xx

Great food and staff are fabulous

Pleasant pub with decent food. Good location for the Quays shopping outlet.

Had a nice meal there, not a bad price and lots of seating!

Poped in had a fantastic meal we'll presented and very friendly happy staff highly recommend

Dave and the team run a tight ship

Easy parking, friendly staff, good food.

I brought my mum out for a carvery after several fantastic visits! Love the good, love the cocktails(The long island iced teas hit the spot) ! And the service and atmosphere is chill and enjoyable. Will be back!

Really lovely food and drinks. Staff were friendly. A small wait for food, but it was busy, so no ones fault. Would eat here again

Nice food and good service. Always pop.om before football for a pint! 👌

Had jacket potatoes with beans and cheese didn’t taste the best order at the bar what the girl was lovely and plenty of seats just wouldn’t recommend the jacket potato

We had Sausage and mash with peas, sauteed onions and gravy...took over 35 minutes to arrive, plate was red hot, so was the small egg cup size gravy jug, my friend burnt her hand on it, had to use napkins, ...you could tell had been kept in oven, peas were dried and shriveled, sausages were hard and dried out, no onions at all, enough gravy to cover 1 sausage, had to use 4 of the virtually empty bottles of brown sauce instead...and expensive for what you get... sorry won't be back

Good for a quick meal, excellent value for money.

We stayed the night in our motorhome at the back of the pub and had a really peaceful nights sleep. The pub food was excellent, tasty and hot and all the staff were friendly and helpful. It was quite quiet the evening that we were there, but it was midweek but guess it gets really busy at weekends and they8 have lots of things going on at different times of the week. Well worth a visit.

I recently visited the High Orchard pub after new owner and I must say, it has undergone a complete transformation. From the top-notch quality of the food to the warm and welcoming service, this pub has truly been revamped. The staff greets you with a wide smile, making you feel right at home. In my opinion, it's probably the best pub in the area now. Congratulations! Visiting you is always a great choice. ❤️

My mum and I called this evening . We come from Hereford and come to Gloucester every week to visit a friend in hospital . Have noticed this pub and it always looks busy so we thought we would give it a try . First impressions, very clean , airy , spacious and was soon welcomed . Ordered drinks and went to a table . Went up to order food and Henry behind the bar was the most friendly and chatty . He came and checked that all was ok with our food and once again when we had finished . I have to say that Henry’s friendliness is and service is such a rarity these days . To have someone appreciate your custom and to go above and beyond really makes you realise what we are missing in most other establishments . We are coming back for a Sunday carvery , may even make this our regular go to every week and may even give quiz night Thursdays a go . Well done Henry and thank you 🙏

Our waiter David was very polite and helpful our food was delicious,we will definitely return,I would recommend 100% for service and value

We messaged to see if we could stay over in our camper van as saw it recommended on a site and the staff straightaway text to say yes, we booked a table for food and drinks and asked to be located near a tv so we could watch the football . The staff and landlord were amazing and gave us a great spot . The food was delicious and the atmosphere friendly and buzzing ! We will definitely return before the end of summer , best night we’ve had n a long time !

Friendly & helpful staff Good, timely service of food which was piping hot, tasted fresh and cooked as requested. Bonus using a 30% discount. We all had a lovely meal

The new staff/management are great, food is nice again as it really went down hill with the previous manager so we stopped coming. We thought we’d try again and glad we did, lovely food and atmosphere x

Thank you so much for a great lunch today and celebrating my boy's 13th birthday! 🎂 We will return!

Food was standard. Was a very busy day and the staff were very rushed. Atmosphere very loud with screaming kids. Had a drink spilt on me but they were very apologetic so no worries. Probably wouldn't come back.

***New Ownership*** Taken over my new ownership in last few months and have turn this place around! Great service, food, prices. Welcoming and friendly atmosphere. Highly recommend

a lot of staff but you have to order at the bar. The meat was tough and oversalted. The pub has great potential, but if they don't start doing something differently, they won't be around for much longer.

Had a family carvery/a la carte for 14 people. Food was excellent, staff friendly and helpful and a very supportive manager.

The "restaurant" at our hotel was closing at 5pm for some unexplained reason so we wandered over the bridge and found this place, and I am so glad we did. The staff were so welcoming as soon as we walked in and could not do enough for us. We opted for the carvery and it was just so lovely from start to finish. All the staff were so nice to us, the lady with the long red hair who seated was so polite and cheerful. I do want to make a special mention of the gentleman who was on the carvery, what a lovely man he was. He made it all feel so personal, he seemed to really care about the meat he was serving and the customers getting the very best service. He told us about all the veg etc and made it feel like having dinner at your uncles house. The veg was all fresh not frozen and very tasty and the meat was cooked to perfection. If we are ever in the area again this will be high on our list to visit again. As our hotel was not brilliant this helped to make our stay a little more palatable. Thank you to all the staff.

Me and my partner came for our evening meal, he had a carvery and I ate from the pub menu, we both really enjoyed our meals. Dave the landlord was really friendly and helpful and all the staff we came across were equally as lovely. Will definitely be back

Good service and attentive staff. Lovely food at decent prices. Nice, relaxed atmosphere.

Really nice pub food. In a group of 6 and we all enjoyed out meal's. And great service. Highly recommend.

Booking a table online was easy. Choice of tables. Service was very quick which was great as we had a concert to get to. All staff were very helpful and friendly. Good range of items on the menu and very reasonable prices. Food was good - particularly the steaks.

Staff were brilliant really considerate to my Dad seating us near a door due to poor mobility Food was way better than expected based on preblvious visit a few years ago. We'll be back!

Recently went for a meal here and whilst the overall service was good, I did have to go to the bar to get garlic dip for my starter breaded mushrooms and to get some English mustard, Now this happened when going to the bar to order our deserts a gentleman behind me introduced himself as the landlord, and told the member of staff that our final round of drinks and deserts were to be paid by him, as he was aghast that I had had had to go go to the bar to chase up our encouragements etc we spoke briefly what a really nice guy, restored my faith in the level of service offered in any company, this may or not be a family business, but it genuinely did feel like one, I would genuinely and sincerely recommend to anyone and everyone I know. All the best Graham and Gail, Nuneaton Warwickshire

Great service, very friendly staff and helpful .