The Naked Deli in Newcastle upon Tyne

First visit hear will definitely be back nice atmosphere just had a cake and coffee but the food I saw on other tables looked very nice

I’ve tried to buy early morning take away coffee many times from this cafe but it’s always disappointing. It’s grubby in there, the manger is always busy making an mess.Awful manager rude and without charm. Feel sorry for the staff.

Me and my family have been going for a few years now and have always thought the food, especially the breakfast bagels were really nice and good value. I have, however never been too impressed with the attitude and general customer service skills of the majority of the staff - they come across as unfriendly and unwelcoming. However, I normally brush this aside since I enjoy the food. After myself and my mum’s recent visit however we do not want to ever visit again. To start off with, we were served by a woman who was as I said before, very unfriendly and unwelcoming. Even a simple ‘good morning, how are you today’ costs nothing and makes a customer feel welcome, but you won’t get that here, just staff that look moody. Me and my mum both ordered bagels. I ordered the halloumi and avocado and my mum ordered the salmon and cream cheese. When mine arrived, it is normally filled with a few good sized slices of halloumi and a thick layer of avocado, and this time I opened the bagel up to just see one tiny, thin halloumi slice on top of a thin layer of avocado. We sent this back as it wasn’t up to the usual quality and the woman was rather passive about it and unapologetic. She just sort of went ‘do you want a refund or another one’ quite abrupt. I decided to get another one which had more filling, but the bagel was pretty much burnt on the outside which took away a lot of the flavour. My mum’s bagel as well had less cream cheese in it as usual, so the quality definitely wasn’t up to the usual standards. There was another man working who was more friendly and did slightly lighten the experience. However, it is not the first time we have experienced bad customer service skills from staff in here. There was no thank you or goodbye when leaving either. Definitely just would not recommend. It costs nothing to be kind and friendly to make customers want to return and recommend your business.

We found there was a lack of dessert options when previously there had been plenty. This may have been because we visited in the afternoon on a Saturday but it was only 3pm The place felt generally unloved and did not look or feel clean. Overall experience was most disappointimg and we will not be going back.

First time visiting this place and I will definitely be returning. Great food and lovely staff!! They were so welcoming and talked me through the entire menu which is very useful as I have allergies and they were so accommodating. I had the satay bowl and it was amazing I’d highly recommend.