The Moors Coffee Shop in Scarborough

I have never seen such blatant racism in my life. This is 2024. People of colour and like minded people walking into this Jim Crow, antiquated backwards establish please be aware. To put a note not to offend is outrageous. We should be all tolerate of each others differences. Obviously a person who's not well versed and travelled. How can society move on when we have people who think that it's reasonable to offend people who are just enjoying their vacation. White privileges allows one to laugh, turn a blind eye or to offer a rationale for their inherent racism. Being White I can only apologise and say that the majority of educated White people just want to live in peace and unity. Should be ashamed. Schools visits! How do teachers explain gollywogs in todays society as being acceptable.

This was our second visit to The Moors Coffee Shop at Goathland and it didn't disappoint. I had a cappuccino and a bacon and sausage sandwich and my wife had a cappuccino and a bacon and egg sandwich. The sandwiches were great and just right for a mid morning snack. We will return when we're in the area.

We had a Very disappointing visit as the cafe had no washroom facility, It is not acceptable in this day and age. Though I may want to experience the yesteryears for nostalgia I do not want to suffer the same ailments we all did at some time through lack of hygiene. Off the cuff, the answer to our request was to go across the road to a car park with public toilets! Milkshake was abominable! That said the English tea was nice though expensive. Please do not confuse this establishment with the Goathland tea rooms just up the road that I wish we had come across before this one, as it did have washroom facilities and I observed a much-improved standard of hygiene and other facilities including garden seating.

Went into this store to take a look around and possibly have a bite to eat - we were absolutely astonished to turn a corner at the back and see floor to ceiling displays of golliwog 'Jolly Golly' merchandise. In 2024, this is outrageous, and the signs all around saying 'no photography' clearly indicate that the proprietors know this. Were this part of the store obliterated, the whole establishment would be very pleasant. As it is, strongly, strongly suggest giving it a miss.

We had a lovely stay at the Mallyon Spout Hotel and before leaving for home decided to do some shopping and have coffee in this beautiful village.We had ordered coffee when my daughter spotted the golliwogs. I genuinely could not believe my eyes.The proprietors can change the names of these all they like but they are a racist caricature of black people.We left after making our views clear and wil never visit this village again.I have contacted the council and await their response but am appalled this is tolerated.

Couldn’t believe lack of hygiene by serving staff. A cheese scone was taken from the display cabinet by hand, put on the serving counter, moved 3 times by the same server who was handling money, writing orders and attempting to fix a machine. The same scone was picked up by another server using her fingers. Both servers were seen cleaning tables with a cloth and spray. Later, cake was cut by a slice and put on a plate using fingers. Shocking!

We popped in for a break while looking around the lovely village of Goathland. We were served 2 cups of coffee and slices of delicious cake quickly by a friendly lady behind the counter .we sat in the window watching the world go by. I wouldn't hesitate to return.

A great gift shop, plenty of stock and choice of things to buy. We didn’t eat here so I can’t comment on that but the range of gifts and souvenirs available is vast. Definitely worth popping in.

What an absolute delight. We only had a Sausage bap with a coffee, but was it quality. The coffee is stunning in flavour, the sausages were truly fabulous. Service was fantastic, along with the establishment.

Horrible collection of really offensive Gollyw*g dolls in the shop, not only dolls but mugs, keyrings, magnets etc… naming them Jolly Gollys does NOT make it okay. It’s disgusting. I’m not meaning one or two things either we’re talking a whole section! The fact that there is a sign up saying strictly no photography means they obviously know it’s completely offensive, after looking online I read that they used to display in windows until ending up going viral, but this only stopped them displaying in window! We had originally had about £40 worth of things on our way to pay buy came across this section and put things down and left. Totally disgraceful!

Placed the order and paid at the till; drinks and cakes fairly quickly brought to the table. Enjoyed a Victoria jam sponge, but the coffee cake was fairly bland. Cappucinos were the weakest we've ever tasted. We were offered replacements, but they were equally poor.

We went in with the idea of looking at having a coffee... after seeing the massive display of Golliwogs we decided it wasn't for us.Renaming them Jolly Gollies doesn't take away from the fact they are highly offensive. The fact a shop is actually making money from a doll created in a racist fashion is absolutely insane.Not only that when I placed a FB review about the massive display, I was then called racist... the irony.Staff weren't very nice either.Never going back.

Went to see the Mallyan Spout waterfall- was not disappointed. Had a lovely walk and had the best piping hot tea and scones with clotted cream and jam Waitress was friendly and the service good.

Popped into moors coffee shop on a visit to see where heartbeat was filmed, had a warm welcome with attentive service .walked around the gift shop lovely memorabilia for adults and children to purchase. Worth going in for some coffee and bespoke presents.

Took my partner to visit Goathland today as he had never been and popped in here for a bite to eat. Ordered 2 sandwiches and 2 juices. A few minutes after we ordered we were approached at the table and asked to pay our bill prior to getting our food. Not a problem as this is quite normal in a lot of places but not normal to be the only customers in the cafe being asked to pay prior to eating. Everyone else in prior to us paid as they were leaving. We confronted the staff as to why this was the case where everyone else paid after and was met with a half arsed response saying that’s how some of us do it while the girl went bright red then proceeded to say that’s great you w paid and walked away to moan to another member of staff in the “kitchen” about being confronted over it. I’m assuming they just didn’t like the look of us or might have been our accents! The food was mediocre and not really worth it. Would have preferred a meal deal from Tesco and would have probably have received better service. I think it tasted worse due to the ill taste in my mouth from the service. Will 100% never return here and would recommend everyone to avoid like the plague! Didn’t even bother looking round the gift shop and left.

Great early morning tea and toast before a walk. Eaten here in the past and would use again when in the village

It's a while since I've felt so unwelcome anywhere. Really rude staff, old stale overpriced food. It's like a timewarp to the 50's. Everything that unappealing about not so modern Britain. It's a bit like League of Gentleman.

A really lovely shop, besides the cafe they sell the usual modern gifts ans memories of a happier bygone age which we really liked. If you are in this part of the world do visit, its great

We went there last summer after a day out walking. Very pleasant atmosphere. We sat down for a rest and coffee and didn't get harassed to get food etc. Quaint shopping experience. felt very English after visiting some major towns and cities that seemed so 'identikit'.

We called in today for a coffee, it was empty apart from the cat sat on a mat at a table! We were greeted with ‘Hallo’ and then she disappeared into the kitchen. My husband went to order and after listening to the kitchen conversations for 5 minutes decided we would move onto somewhere more friendly and welcoming. A young girl appeared by the counter and just stared as we donned our coats and left. The cafe was dark and dismal and not very warm and appealing, try down the road, far more welcoming and free wifi too.

Called in for coffee and scones. Make sure you have your order memorised exactly when you order at the counter or it may result in her pen getting thrown down. Absolutely not welcoming. The younger staff were very pleasant. Coffee was from a machine. Scones ok. It costs nothing to be pleasant and welcoming to customers. It encourages them to come back and recommend others to do so. Customers pay the bills after all!!

When we visited this lovely place today we decided to have a tea and cake!, we looked around the shop first and was pleased with the selection and pleasant lady there to help. We then went into the cafe part and my wife went buy a tea and coffee with a piece of cake, the quality of service was lacking in this area with us not getting what we wanted and a lack of manners

Visited here with my friend on Thursday 19th September, came in had a pot of tea and a lovely slice of Victoria Sponge cake each. you pay at the till but then its waitress service. When we went it was about half full, and service was quick.Cake and tea is reasonably priced considering the location (Its the village where the popular TV show, Heartbeat was made) and how touristry it is.This is also a dog friendly place

Friendly welcome. Staff very helpful and recommended a yummy steak and ale pie with relish. To tasty. Quick service. Very enjoyable.

Has a reasonable choice of food and drinks available. Prices average, cream teas, sandwiches toastier breaksfasts, jacket potato and salads.

We popped in on our way through to Whitby the manager or who I’m assuming is the manager was appalling and very rude the scones were dry the bacon over cooked and the sausage roll actually broke my partners tooth appalled is not the word

this is a typical tourist coffee shop but does serve good coffee. It is quite cramped as it gets very busy

We stopped here for a snack lunch , the sandwiches are freshly made and a really good pit stop to recover from the walk around Mallyn Spout .

Walking round Goathland, time for tea! Very helpful, my wife had a lovely ice cream from the shop, and I had a very nice cream tea,. No toilet in building, nearest is in the car park. Whipped not clotted cream

We go to the coffee shop everytime we visit Goathland, and it is the same everytime, as the staff and friendly and the cakes are absolutely lush..!! :))

Very freindly and accommodating couple, prices and selection of appropriate gifts were very good. We would have stopped for refreshments but we were just leaving for a very long journey home. We will be coming back later on the year so will call in then for tea and cake.

Used to be the old chapel in goathland a beautiful village in the north Yorkshire moors where they filmed heartbeat, lovely welcome, quality food and superb coffee, filter through into a fabulous shop that is so quirky sells everything, can't fault it.

Polite but not friendly service, food was ok but nothing special. Main problem is no toilet and the nearest public one is at the far end of the main car park. This represents a real problem for the elderly and disabled.

Attached to shop. Friendly service and warm and comfortable with lots of interesting objects around the cafe. The drinks were very god, recommended.

Visited with the family,super area like going back in time,how wonderful.All had food and drinks,food delicious,coffee excellent and service with a smile, cracked it.

Had a trip onto the moors, called here for a sandwich/coffee 2.00pm Sunday. menu on tables but after a few minutes the girl behind the counter called we are only doing cake and drinks now. fair enough, maybe they were not expecting January to be as busy. ordered two scones and coffees. coffee was okay, scones dry. The whole place was really cold even the staff had coats on. No sign of a radiator or heat source anywhere. As previous reviews mentioned no toilet, when someone asked, a blunt "across the road on the car park" was the reply. The whole thing was very poor and half hearted maybe they would be better closing for winter. wish we had kept on walking down the street as the café at the other end looked much more appealing.

This is a tourist village made famous by TV why does it appear the locals see it as a inconvenience? This cafe has no toilet for customers after a walk in the country I’d like to wash my hands before eating cake with my coffee. Not welcoming and next time I’ll take a flask and keep my money in my pocket.

OK place, but when I ordered and payed and asked where the toilet was I was told it was down the road, in the car park across the road. At which point I nearly decided to cancel - I wish I had to be honest, as I was so rushed, I didn't have time to taste the tea and scone, and had I known earlier I would have not bothered going in.

They even cooked sausages for our dogs ,the food is lovely the people are too the breakfast baps cannot be beaten

Very friendly staff and dog friendly. Nice teacake and tea. We got an extra teacake free and dog got dog biscuits Will go again.

Nice sandwiches served by friendly staff. Good Yorkshire tea and all at reasonable prices. The cafe adjoins the shop which has an extensive range of gifts and mementos.

Enjoyed a latte and pot of tea here whilst visiting Goathland and surrounding area, very pleasant staff and relaxing rest after a long walk

The service is efficient and friendly. The food is home made and delicious. A lovely bowl of beef and vegetable broth with a delicious, soft roll. Chicken tikka sandwich on brown bread was really tasty and it was the right decision to share one between us. A very satisfying lunch and at a very reasonable cost.

I honestly don’t know what these places did before Heartbeat !! But definitely only exist today due to the touristic trade so they need to remember that and up the anti,the coffee was a machine type and my tea was like warm and to be honest they were not cheap,wouldn’t return or recommend another gripe they have no toilet so you have to go over to the coach park.

Called in here on way to the station, the caramel shortbread was very good, the cappuccino not so good. Prices ok for this tourist trap of a village.

Nice cosy cafe. Reasonable prices and friendly staff.

Stopped here for morning coffee on our way to Whitby. The coffee shop was charming and the staff very friendly and helpful. It was a lovely day so we enjoyed our drinks in the garden at the rear of the property. This is a charming village mainly on the map because of its connections with the TV serious Heartbeat, a good part of which was filmed here.

We arrived for a late morning snack & were impressed with the friendly welcome. We chose scones & coffee. It was a good pit stop.

There are a few choices as to where to eat when visiting Goathland, and this coffee shop is attached to a very sweet shop, so we made our selection here.

The prices are good, the food is good, its old fashioned in a good way - what’s not to like. Be aware though there is no toilet, which seems strange - you have to go back to the car park for the toilet.

.....but it always is in Yorkshire- sadly ‘cream tea’ is always whipped cream which being a West Country girl ‘just isn’t right’! Scone was average We arrived about 15mins before closing but were given a warm welcome and not made to feel rushed

Been here before but a while ago now,so when me and my friend came back to Goathland last month we went here again.I had cream tea,the cream was lovely and so was the jam and scone.

We popped in very last minute - near to their closing - but they were able to provide 2 cream teas with genuinely tasty scones and no fuss. Excellent Yorkshire Tea as well, obviously Friendly staff indeed! Thank you :)

A while since we visited Goathland so we called in en route to a long weekend in Whitby. Had a lovely bacon bun & an Americano. Really tasty and excellent value. Service was swift & courteous. Highly recommended.

I just fancied some toast, they brought out extra thick Granary. Thats what I call service. They do a good range of cakes and the shop also caters for Heartbeat bits and bobs.

We stopped here for a cup of tea and a bite to eat. There was a fair selection of cakes to choose from and the tea was pretty good. I had the breakfast roll and they were happy to substitute an extra egg for the bacon - it was very nice. The only down side is that they do not have a toilet or washroom. Fortunately the elderly relatives with us didn't need to 'go'.

It was wet outside so we went for a drink and quick snack has we had been on the road for a while. I had a scone , that had been frozen by the looks of it ,their was the slamming of the microwave door , then a warm scone that had half your butter melting into it has you sat their ! The scone was very doughy and could have done with a little longer cooking! My partner had sausage rolls they had been in microwave too! The staff weren't very friendly , we walked further up the village and wished we'd gone to the one up the road ! Won't bother going again !

we called in for a drink whilst visiting the village recently and as we walked in my brother in law noticed the afternoon teas (even tho it was 11 am ) and they looked so good we all decided to have the same and they did not disappoint, lovely light homemade scones and a generous pot of jam and cream for £4 , although I had to pay an extra 50 p for my coffee as I don't like tea but it was fantastic, well worth the money, actually I think it was a real bargain. well worth stopping off here

As travellers with grumpy children we stopped off here as a change from different cafe from the day before. Was clean and tidy, but decor stuck a little in the past. Scones and coffee were 'ok', but nothing to write home about. I got the impression that they were doing a roaring trade on the back of all the tourists heading up from the station and being the first one in the row? Defintley more expensive and quality of food not as good as others in the village.

A comfortable café adjoined to a gift shop. The staff are very friendly. The food is good, home cooking. The soup was delicious. The sandwiches are substantial but they are tasty and not stodgy. I enjoyed the chicken tikka on brown bread. It is garnished with coleslaw, mixed salad and fresh fruit. Delicious. All at very reasonable prices. Well worth the visit.

Great staff good food fab atmosphere lots of things to look at decent coffee nothing over priced we had soup and a roll and shared a scone good value for money

Metimos en una rápida taza de té y evitar la ducha de lluvia. Un entorno agradable, personal agradable y un excelente taza si estás visitando Ojos País.

Correosos seco bollos. Confirmación débil café descafeinado. Personal que no podía dar una maldita porque podría interrumpir su conversación. Rara vez dan una mala crítica, pero esta es bien merecida. Parece que piensan que tienen un público cautivo, ya que son el primer salón de té que venga a en la cima de la colina. Seguir caminando encontrará mejor! Necesitan su juego este es uno de nuestros más encantadores y atractivos que se están bajando!

My cousin and I travelled from Glasgow to Whitby to visit our other cousin who lives there and she took us to Goathland (Heartbeat country) yesterday. The weather was baltic and we went into the coffee shop for a bite to eat! It was chilly when we went in and we never warmed up, had our snack and coffee and asked where their toilet was! The young lady said they didn't have a toilet but there was one outside which we laughed at thinking she was joking - she wasn't!! There was also a young couple (maybe 30ish) who came in, sat at the table in front of me and ordered their food - the young lady then got up and went over to a little mirror (decoration) near the door and preceded to brush her hair several times and when she finished doing this, she then dragged her hands through her hair and dropped her loose strands to the floor! This was disgusting especially where people were eating! All in all not a great visit to the cafe and I don't understand why they do not provide a toilet for customers! Will not be returning there!

My family took me here for a little treat while out on Mothers Day. It was really nice. There's a good selection of food and its all served by polite folk who care about the service they give you.

This tea room fits the bill when you want a quick snack /lunch or drink. The friendly attentive staff are expert at providing tasty food& drinks quickly as many visitors are on short stay coach trips. The cakes looked very tasty but at lunch the sandwiches/toasties & soup are just what was needed. It was nice to see that the staff remained calm & attentive even though the cafe was very busy during my visit

Visited 2nd March,a nice cafe in the touristy Goathland,made famous by the TV series "Heartbeat" plus the steam railway.My friend and i had scones with jam and cream and hot chocolates.The service was very good and the food was nice,though im suspicous the scones had been in a microwave.Luckily Goathland was quiet on that day,because i bet the place is jam packed in the middle of summer

Very nice to pop into for a cuppa and scone and cream on a cold afternoon with few folk about. VERY expensive car park opposite run by I guess the North York Moors national park.

This is such a welcoming and accommodating coffee shop, it offers delicious home baked treats as well as hearty food for walkers. It is great to find a place which is not overpriced and lives up to its reputation, super friendly staff and a lovely warm spacious and welcoming room.

Visited on Sunday 30th 2016. Had sandwiches and Tea, and visited the gift shop. Food well presented and no complaints in this area. Staff friendly and espically so in the attached gift shop. Surprised to find no toilet, its across the road at the bottom of the coach park. Need to be nimble!

My wife and I called in whilst on a coach trip. We had a lovely coffee each, and my wife thoroughly enjoyed a home-made scone with jam and cream. I had to settle for a bag of crisps as, sadly, there was no gluten-free option. Many people, having had tea, coffee etc. were (quite understandably) asking where the toilet was, only to be told that there wasn't one (I must admit that I thought it was a legal requirement for establishments offering sit-down food), and that they'd have to go to the toilet in the public car park. This news was not generally well received. This is the only reason I didn't give this lovely little coffee shop 5/5, but it is a pretty important issue, especially for older visitors (and this village clearly attracts many of them) who can't walk very far.

A great place to have a chill out and chat good food very pleasant staff friendly atmosphere. Jacket potatoes fantastic

We visited Goathland on the one day the entire village had no electricity. With the exception of this tea room and gift shop no other shops or cafes were open, and that included the 'Aidensfield Arms'. It's just as well we have visited here before, but an aweful lot of people were going to be disappointed at the village beig 'closed'.

Just had the soup(home made) and a tea cake with a cup of tea. Also took away two scones, asked if I wanted to have them with jam, butter or just left alone, again home made.

Called in on our way to Whitby. Breakfast rolls, cream tea, tea cake and a cheese sandwich was had by our group. Everyone enjoyed their food and it was reasonably priced. Nice little place. Service was friendly.

I didn't go into the cafe but I went into the shop that is joined onto this cafe.I found the staff to be rude we went into the area where the clothes are as they have some Heartbeat memorabilia in this area we couldn't get through with a children's wheelchair so an adults wheelchair will have no chance. We ended up knocking over a bunch of shoe boxes. The staff were not interested didn't apologise or ask us if we were OK. We picked up the shoe boxes to show that we were polite and as we walked away from that part of the shop one staff member made a point a going to inspect the shoe boxes. As we looked at her she looked very sheepish as she knew they were in the wrong and she gave us a half hearted smile. So rude!!!!!!!!! It is illegal as everywhere that can be made accessible should be.There is only one part of the shop that is accessible.I am so pleased I didn't give them any trade.The other shops are very hard to get round and into also and most of the staff are not friendly and are not interested unless you are buying something.We went into all of the shops apart from the one that has steps up to it and the only shop that wasn't selling gollywogs was the Aidensfield Garage. This is quite disgusting selling these as I thought you are not supposed to sell these anymore unless I am wrong.

Didn't have much time after coming off the train, saw this place years ago on our previous visit and this time decided to call in.We had sandwiches and a pasty all very good and a pot of tea. All was reasonably priced and the food was of good quality.Pity there are no toilets but the café side is smaller than the soveneer shop adjoining.Goathland has got very commercial now, not laid back as it originally was.

We stopped here for a bacon roll and a scone with jam and cream. Both were very tasty and served quickly. Cost was very reasonable. It's small and gets busy at lunch time plus there's no toilet but there is a toilet in the nearby car park. Recommended if you're in the area.

Good value for money wide range of food and drinks available in a relaxed environment. Well worth a visit.

Stopped off with friends, on a cold spring day, nice little comparable tea-coffee shop, good value and reasonably priced, food looked well presented.

Having visited Goathland on a number of occasions we decided to go into the Moors Coffee Shop for a spot of lunch. The service was quick and friendly and at the time of ordering asked if we wanted to pay now or later. We also asked if we could have the drinks at the same time as the food which they said was fine. We ordered a bacon roll, 2 chicken sandwiches, a ham sandwich, a cheese sandwich and a pork pie. The sandwiches were served with chutney, salad, coleslaw and fruit. The sandwiches were made from fresh bread and was thoroughly enjoyed by all of us. The value for money was good and would certainly eat lunch there again.

A rainy day & My wife and I visited Goathland /Heartbeat Land by making the small journey from Whitby.Having walked around the small village and viewed what we wanted it was time to quench our thirsts before moving on to our next destination. In such a small area visitors are obviously limited in their choice of café`s .......on the main road, this establishment was conveniently placed and we strolled in to the `oldy worldy` / `period` café. Luckily for us a bus party had just finished and filtered out through to the adjacent /linked gift shop so most of the tables were available. We sat down but soon realised that we needed to order from the counter - we only wanted a Latte. The lady at the desk must have had a busy day because she didn`t exactly welcome us merely took the order and certainly never cracked a smile!I took my debit card out to pay but she quickly informed me "cash only"........phew, (I thought) welcome to the Moors Cafe Eh! ( again, my thoughts only) Upon finishing our drinks (nice) we briefly walked through to the gift shop but nothing caught our `eye` so we headed off back to the car. Purely by chance one of the steam trains was setting off on its journey, as it majestically chuff chuffed its way into the surrounding countryside anyone watching and listening were treated to the telltale plumes of smoke billowing upwards into the overcast spring skyline.......for me, the highlight of the visit.

Called in with the family after an eight mile walk. After being ignored for 10mins we left and opted for a chocolate bar each from the shop up the road. Also noticed that the attached gift shop had a large display of golliwogs. It's 2016 for heavens sake

Chose this tea room for a cup of tea and a scone. The tea was o k but the scone very dry and not nice at all. The cafe not very welcoming and nobody came to ask if everything was alright. No toilet so nowhere to wash my hands before I handled my food. The cafe itself looks like a refit is needed a s a p. Will not return again will try one of the other cafes. Do not recommend for value or quality of food.

Called here today and was disappointed with this cafe. If you like chipped plates ripped menu and a grotty tablecloth this is the place for you. You pay as soon as you sit down and I know why. We ordered a cream tea and a pot of tea. The price £3.50. The scone was dry and stale no butter cheap tasteless jam but cream o k. Nothing looked nice and appetising wished we had not bothered.

I called in to the coffee shop today after seeing the Flying Scotsman Steam Train, I had a Breakfast bun and a pot of Yorkshire Tea , very nice too, although they were quite busy I was soon served, I will call again next time I am in Goathland.

I have visited the coffee shop on several occasions when visiting Goathland and have always found it very pleasant as are the staff and the certainly do not mind dogs in the tea room, unlike the other tea room in Goathland which only allows dogs in the garden part. When you have dogs going to a dog friendly place is very important, They are after all very much like our children. I myself go everywhere with my little dog and only visit where I know she will be welcome as The moors Coffee shop is.

We called in here on a cold winter's day for some drinks and sandwiches. The service was great and the staff very friendly. They went out of their way to accommodate us and when I explained I couldn't eat the bread they had on offer they went the extra mile to give me what I needed.I also had the hot chocolate with marshmallow - yummy.Good value for money too and it was nice to have a wander around the gift shop after lunch. I would highly recommend this lovely, quaint cafe.

We were in the gift shop but decided to have a coffee but stayed for a soup and hot bacon rolls. Just the thing on a dull day.We asked for help on what to see and where to visit and the staff were very helpful and friendly. By the time we had had our lunch the sun was out and we set about seeing all the special places we had seen on Heart Beat. We will definitely visit the coffee shop again when we come next time, perhaps to have tea and scones.MargeryR.

WOW WEE - What a perfect place to eat and drink. The whole ambiance was lovely, the food was great and so was the service. The staff were warm and friendly and the shop next door was full of some lovely gifts! Totally 1st class coffee shop. The cafe got rather busy and needed some extra pair of hands, but the 2 ladies who ran it did a fine job and a real credit to them both for taking all those orders and working under such pressure. Brilliant! The prices won't make a dint in your wallet and so reasonable for such wholesome food! So can't wait to go back real soon!

Great location,very quaint and inviting.Excellent choice and quality of food.Service very good staff very pleasant and happy in work.Overall definately revisit.

We popped in out of the rain whilst on a coaching holiday. Had to place order at counter then sit and wait. We ordered hot drinks but service was slow and staff could have been happier.

Nice coffee, lovely scone and jam and a very friendly lady serving them! What more do you need? It ticked all the boxes!

The food was tasty and filling, however customer service was lacking. The lady who took my order was unfriendly and when I produced my debit card to pay for over £16 worth of food made me feel an imposition and just said "through here" taking me into the shop. I was also shocked to hear a cafe serving sit down food and drink did not have a toilet.

We came to view the "Heartbeat" location and stopped here for a cuppa. We decided to upgrade to a "cream tea". Lovely. Nice scone. Jam and cream. One tea (Yorkshire) and one coffee (Taylors). Quality. Since it was a nice day we sat outside. A passing wasp took a fancy to some too and was swiftly despatched with a newspaper. The table next to us had some sandwiches, which looked nice. Water provided (free) for our dogs and a nice gift shop too. Just "touched the spot".

My husband and I visited Goathland over the bank holiday weekend and stopped at The Moors Coffee Shop. My husband went to the counter and ordered cream tea for me and a coffee and carrot cake for himself.When our order came my husband found he'd been given a white coffee instead of black so he took it to the counter to exchange it - the lady behind the counter actually tried to argue with him that he had ordered white!! He only drinks black coffee so why on earth he would decide to order white I have no idea, but the lady did swap it for him in the end. After that was sorted we sat and enjoyed our food and drinks however the scones were really dry!! So overall not the most enjoyable visit and I wouldn't recommend The Moors to anyone - unless you want dry scones and unfriendly staff! and no toilet!

We popped in here for a cup of tea and a slice of cake? But we had to go up to the counter to place our order which to me is just laziness when you are trying to make a living and also get customers to buy something in your shop after visiting the coffee shop. This is Goathland in the Yorkshire moors which on both days we visited was busy.Heartbeat was very popular and as they filmed in Goathland just changing the name to Aidensfield you would think The Moors Coffee Shop would be glad to see you and take your money but the lady that we met gave the impression she wasn't bothered if we were there or not and then when Sue asked where the toilet was in a business selling food! To be told we don't have one? There is a toilet block in the Car Park?Well we think if this lady is the owner she deserves to go bust and if she is an employee then urgent staff training is needed or the owner will go bust?Just so people know the toilet block is in at the very bottom of the car park so if this was an older lady that could not walk too fast, she could easy have an accident before reaching this toilet block! So if you want refreshments without a smile and don't need a toilet then this is for you, if not go somewhere they want your custom?As we have said we speak as we find which we gave this place a poor vote.Hopefully the owner will reply to this review and we look forward to reading it?John & Sue Eastbourne UK

We went yesterday after googling where had good reviews!!! Arrived at goathland and went immediatley into the coffee shop!! Was really busy but no atmosphere at all!! We had to order at the desk and even though it was only early lunch they had no brown bread, we waited absolutley ages for our food!! People on other tables had been forgotton about altogether!!Our food arrived at the horrible cheap breadcakes and half sausages were dissappointing. Really shocked that with such a captive market this was not fabulous!! One final point.... No toilet and with elderly parents this was not acceptable in this day and age for coffee shop /restaurants!!! Had to go across the road to a carpark which i have to say ... The toilets were very nice x

On a very wet and rainy day we went in to dry out and warm up. There were 2 other tables taken at the same time so hardly heaving so I was very surprised that you were expected to go to the cash point to order and pay, to add insult to injury the person had heard what we had wanted so even though there was a sign saying you gad to go over to order, they could have done that bit extra. The cakes and pastries looked fab but as it wasn't long since breakfast when we went I cannot say what they tasted like.My biggest surprise was the lack of toilet facilities, not sure how they get away with that. You had to cross the road and go across the car park to get to them, think that is definitely unaceptable, it was a shame as with a little extra care and attention this place could be so much better.

Nice friendly staff, good food and drink, away from the road and hustle and bustle. Very clean and good service.