The Mallard Beefeater in Derby

Shane and Layla made my 1st visit to the beefeater amazing. Really attentive with a smile. Keep up the great work. The calamari and steak were gorgeous

Always fantastic food and service.

A friend of the Derby Royal. We used to coin the Mallard Beefeater 'Ward 37' lol. Disabled parking and outdoor decking a hotel close also.

The staff was very friendly, and nothing was too much trouble. Food was lovely and didn't have too long to wait, even though they were having technical issues . Would definitely go back.

Had a wonderful breakfast this morning. Unlimited and wide variety of items offered as part of the continental breakfast. I opted for coffee and toast as I wanted to try the cooked breakfast. This was cooked (perfectly) to order. This again was unlimited but I was more than happy with what I had originally ordered. The staff were extremely friendly and helpful

Ben (benneth) is absolute delight. Thanks for the excellent service.

Ben was an absolute legend today! Gave us first class service. Big up the mighty Ben 🙌🏼

Price for breakfast up again…but NO orange juice (“supply issue” …told “we aren’t allowed to go and buy any”) and NO sugar (we have sent cleaner to premier inn hotel next door to find some)…bacon like rubber…why charge people for breakfast when you literally have not got the basics like orange juice or sugar?? I have been coming here for years before starting work at weekends, and standards getting worse and worse…I gave them benefit of doubt for so long, but I am done…it may be convenient for the hotel if you are staying but seriously save your money and go elsewhere for breakfast or just buy some pastries in supermarket next door and make yourself some tea or coffee in your hotel room.

This is a great place to have a nice relaxing meal and a drink. The atmosphere is very friendly and clean and tidy. Now the staff you cannot fault them, they are great fun and cannot do enough for you, nothing is too much trouble. The drinks are good and reasonably priced, the beer is always good and the service is always quick. The food is great especially the ribs and if you have the chicken and rib combo is recommendable.

Ben was our server, for today and yesterday’s breakfast, He has outstanding service, makes us feel so welcome with a great and smiley attitude, so thank you Ben!! Would 1000% come again!

The restaurant is easily accessible from the A38 and Uttoxeter New road, the staff were very friendly. We were looked after by Ben who was very friendly and welcoming. The food was fast and tasty, I would recommend the ribs!!

Shane and Jade were amazing, very friendly! Food was good too. Quick and easier, lovely customer service. Exactly what I wanted.

Has been a while since I have been back to The Mallard. The new Manager Emma seems to have turned things around for the better the food was tasty and great but this visit was made even better because Ben served us he is amazing at his job and hope Whitbread realise what a star he is !!

Ben provided us with great service with a smile.

Served by Ben, very helpful and kind to us and the kids. 10/10 perfect place to visit with the family.

Great food and service!!! Definitely recommend

Very busy, but Kim was excellent waitress Lovely girl very helpful and friendly explained all problems in the kitchen, but with a smile and cheer. Thank you for a wonderful evening to all the staff

A regular haunt of ours, can you believe we think the best thing at Beefeater is their Fish and Chips? Consistently good and using our rewards card is always a bonus. I have a question for Beefeater. Why are your entrance doors so heavy? As well as frequenting The Mallard we visit the Foxborough in Lowestoft which also suffers a confusing heavy entrance door. The entrance door in the Mallard was particularly annoying today on account of the strong wind. Bang. There it goes again......

We had a loyalty discount code so went for dinner as a family. Been here a few times but the food and service this visit were particularly good. Our waitress Kim was amazing, so efficient, friendly and really good at her job. It was pretty busy as it was around 6pm, but we still got served promptly and the food was cooked really well.

Layla was very professional and looked after our every need with an incredible smile. We'll most certainly be returning to this venue. Thank you for looking after us so well. We can't remember the last time when we've been looked after the way layla looked after us... amazing.

Layla was brilliant, her service was amazing and had great banter. Will definitely be returning because of her. :)

Visited on Good Friday 2 adults and 2 kids. Food was hot plentiful and tasty. Arrived at 9:45am for breakfast it was really busy but were seated quickly and the member of staff explained how the service worked and where everything was. The staff were all really pleasant and friendly even though you could see they were really busy nothing was too much trouble. Would have no hesitation in recommending the Mallard for breakfast will be returning again soon.

Lovely food and didn’t have to wait long Staff were friendly and attentive Shane served us and nothing was too much trouble! Will deffo be back!

Came for lunch with friends service was good and food was delicious. Shane looked after us and went above and beyond for our table! Would definitely come back.

Banging breakfast. Top service from our waitress Kim! Would highly recommend eating here and will definitely be returning.

Staff was amazing and is just very nice have breakfast with my kids in a very friendly environment. And the best the kids was free which make it very affordable.

Staff at the beefeater mallard are so nice. Made me feel very welcome. Nice food. Nice atmosphere. Shane is a nice chap.

First and foremost give chelsea a promotion she is a diamond helped us above and beyond with food and drinks the food was and always is spot on !! Nice dining space and the breakfasts are to die for

Chloe has been ever so amazing! Really looked after us!

Absolutely brilliant service and food! Our lovely waitress Chloe was a total gem!

Appalling waiting over 30 minutes for drinks, over 90 minutes for food, had a cremated fry on the plate of chips and steak

Very nice plqce to eat I gave it a 2 star as they didn't have any veg for the meal i wanted

Always good food and excellent service from Ben S who is always cheerful and goes the extra mile to ensure his customers are happt.

Chaotic, but friendly service. Long wait to receive a bottle of wine (twice)...on pretext "we're very busy". I suggested staff go behind the bar open the fridge, remove said bottle & walk back to the table - not difficult! Baffled by last orders called at 21.30, on a Saturday night! Have asked Whitbread to explain. Google states pub open until 23.00hrs. Staff packing up at this time seems odd. Food average. Brilliant that pub supports NHS Staff via Blue light card - gives 25% discount off food. So, thanks for this. 2 premium lagers not available (moretti/madri) & only 1 ale. Poor.

Certainly served a purpose, but I wasn't impressed. Food was rather bland, if I'm honest and there was very little atmosphere. I may return one day due to its location, but only for convenience.

Thought the food was nice and got a good service from the waitress. But we weren't allowed to order food until after 5, and there were no sweet potato fries available

Pricey, soulless, and not particularly nice.

Disappointed yet again !!!! Lost count of how many times we've booked for Sunday lunch to be told no roast dinners left. Today it was only 2pm !! The waitress said it's because sometimes they have food left over ! What sort of budget have you set for the Mallard, Beefeater bosses ???? You're losing customers.

Food was excellent on Saturday night.

Came for Sunday lunch. Got told on arrival that there would be a delay of 30 minutes for food, sat down ordered drinks and then had to ask for Sunday menu. Then told no Sunday meals were being ordered for the next 30-40 minutes so the kitchen could catch up. I Mentioned that I was told that it was just a delay in food coming out but if we couldn’t order for 30-40 minutes then should have been made clear before seating us. Staff went to see manager who informed us that it was an hour wait for ordering. Older couple sat next to us with Sunday menus seated 2-3 minutes after us, had there Sunday meal order taken while we were being told an hour wait to order. When we said we’d like to pay for the drinks and go we were then told that it’d only be 20-30 minutes wait for food but can order 🤦🏼‍♀️ Quite obvious that staff and manager had no clue on what was going off when being told 3 different waiting times in 4 minutes.

We waited ages to be seated and food was very ordinary. Find somewhere else.

great service from ben S and lana made us feel very welcomed. thankyou

Comprehensive and decent breakfast for a tenner. Good black pudding. No grumbles in terms of VFM.

Staff very friendly and helpful Food is usually good here I’ve eaten in restaurant on several occasions when I’ve stayed in the attached hotel.

Large prebooked group with preordered meals. Not enough staff and a couple of the main meals were not warm enough to eat, but (more or less) sorted.

I wasnt keen on the very hard brussel sprouts and carrots ,I wouldn't have them again .

Fantastic breakfasts, lovely staff excellent service very well run buffet. Excellent for celebrating a birthday breakfast or leaving doo.

Took my elderly mother for food after her hospital appointment, not much choice especially for her. 2 fish and chips one smothered chicken, very expensive for the portion size. Fish over cooked and alot of very hard batter,mum couldn't eat hers,but took it home for the dog!! Taking this experience into consideration would not return, sorry.

Me & my family have just had Christmas dinner (on 25th) & and it was absolutely diabolical. We arrived at 3pm and didn't receive our mains until 15.55pm. We then had to wait another hour before we received our main course. 2 family members ordered steak, which they asked to cooked medium rare. The steak came well done. The restaurant was really short-staffed. I complained to the manager and we received a part refund.

Christmas Dinner was Awful 😖 never again and I was so looking forward to it aswell

We waited 2 hours for our meal on Christmas Day. When it arrived the picture below was my roast beef dinner. When I suggested it was the scrag ends of fat. She told me that is how it is cut. Disgusting. And this cost £69.00. This is the worst Christmas Day meal. Have us our money back for one meal.

Just across the road from the Royal Derby Hospital my place of work. Never disappoints always good food available, very friendly and pleasant staff. Would recommend you give it a try.

Went here last minute for our work Xmas meal, was very impressed with the food it came out promptly and piping hot and was delicious, wouldn't hesitate to eat here again

Very friendly staff. Good all round atmosphere.

Went on Sunday 26/11 Pretty bad experience. Table booked for 12.45, we were sat at our table by the pleasant manager who apologised we had no cutlery and she would get some. We then had our drinks order pretty soon after, but again we waited 20 minutes for the drinks to arrive. When they arrived, I mentioned to the waitress we had no cutlery and she said she would get some. Another 25 minutes had past and the waitress came over to see if we wanted more drinks, I declined but asked for the cutlery for the third time. The food then arrived, and we waited around an hour overall and the food was mediocre. The staff were trying to be pleasant enough but we were sat next to the kitchen and we could hear arguments between the front of house staff and the kitchen staff. This wasn't a great experience for me and my children. A shame because it was great on a previous visit but at a much quieter time.

Right in the city near the Hospital close enough to walk across and eat if you have to wait a long time for anyone. Really plesent staff food was nice and hot and we enjoyed our visit.

Been here a few times and it's just nice.

Lovely staff...very understanding 🙂

Tasty food. Quickly and cheerfully served. Portion size just right. Waitress service very good. Lovely night out.

Came here for Sunday lunch, at it was soo good. The roast pots are the best non homamde ive ever had! Have booked to come again next sunday

My partner and I visited The Mallard for both lunch and dinner on 18/11/2023 as we were attending an event nearby inbetween. We also spent an hour sat in the bar area before dinner. Lunch was pretty bad. It took a LONG time to get attention from a server - at the end to get the bill, I had to walk directly up to a staff member and ask for it, and even then it took another fifteen minutes. Upon paying, said staff member (youngish woman with brown hair and freckles - she didn't introduce herself) literally threw our receipt into the leftover spicy mayo on the table (it hadn't been cleared), which made us laugh because it was so cartoonishly rubbish service. The food itself was a bit grim, and our order was taken wrong - ordered onion rings, got chips - but after asking the cost of the chips we hadn't ordered was taken off of the final bill, which we appreciated. At lunchtime, the restaurant mens toilet was clean, and we did appreciate that. In the evening, both mens toilets were broken - something I alerted staff to. The men's toilet in the bar had a broken seat which had poo smeared over the back of it, and the one in the restaurant had an entirely broken flush. Signs were stuck on the cubicles saying to use the disabled toilet instead, which was fair enough. At dinner we were served by Evie, who is absolutely lovely and was attentive and brilliant - about as far from our lunchtime server as is possible. When an item was forgotten off of our order (funnily enough, onion rings again!) she fetched it for us immediately. Nothing was too much, and she took good care of us. The food again wasn't great, unfortunately - below normal Beefeater standard. We normally get at least two courses, but we only went for mains this time. Overall, this is a grubby, underwhelming Beefeater. The staff (except for our server at lunch) all seemed nice, and they handled the toilet situation well, but the food was poor and it was very frustrating that both mens cubicles broke. The astonishingly rude behaviour of the server at lunch was *so* extreme as to become almost comical - neither of us have ever had our receipt literally thrown into our food before. I'd recommend avoiding this Beefeater.

We have date night once a month and decided to give the Beefeater a go as we had a vocuher come through on email. Food was hot and tasty and ordered to festive cocktails which were very nice (akthought they did take a long time to arrive) Our waitress (forgot her name but she had christmas earings!) was lovely and looked after us very well.

Lovely hot food and brilliant service

Expensive for what you get! You put your prices up with your new menus and make the food portion smaller in size even the waitress agreed! Don't think we will be back.

Stayed for two nights while on a course with work, my partner also came along with me. On the first night we just had a couple of drinks in the bar and were looked after by two very lovely ladies called Lana and Vicky. They chatted to us and we had a giggle and talked about the local area. The second night we went for a three course meal in the restaurant area, the food was delicious! We were looked after by Ben who was incredibly attentive and friendly. Overall the experience was brilliant and I cannot thank the staff enough for their kindness. Highly recommend this restaurant!

Service was terrible. Fish and chips is haddock and not cod ( not stated on the menu ) Was told that I could reorder and would be back in a couple of minutes and never bothered to turn up for at least 30 mins. Give the manager his due though, the other meals were given at half price. Such a shame really as this restaurant was very good a few years ago ( pre covid ) and also the prices are quite expensive as are the other restaurants. Sorry for the bad review but I don't expect to be kept waiting for as long as that

Buffet breakfast with no food out everyone waiting. We left and went to harvester which was much better.

Fantastic steak, highly recommed the sirloin. Had a meal deal from the hotel and was good value. Thank you Kim for looking after me!

Some of the best waitress staff we have experienced anywhere, always nicely presented food (except one pudding has less in it than the photo) and served quite quickly. Good job. I enjoy their vegan burger, my fried the salmon

Place was semi busy but we were seated quickly. Restaurant was warm and a friendly ambiance. We were served excellent and superbly by Hannah who was attentive and friendly from the onset. Food was nice and well prepped and portion size was good! We were regularly checked up on but not annoyingly and extra orders was done in good speed! Again Hannah was lovely and gave a decent service to not question not coming back.

Brooke was great ! Was here all week and she served us almost every night. Lovely lady and very polite

Really good service and good food. We were served by Brooke who was super nice and patient, even when we were changing orders and being difficult. Appreciate all the staff, all very efficient and patient.

Food was lovely and the staff were excellent 👍👍

I went to the Beefeater with family for Breakfast there was a lot of choice of food and the team was great especially Simon who is a credit to the company as nothing was to much trouble, we will definitely be returning 😊

The breakfast was amazing! And the price was right - £9.99 for an adult (all you can eat), not to mention that kids go free!

Been here lots of times and it's always been good but on this occasion it was poor. Service was really slow and waitress clearly didn't wany to be there. Food arrived with but the order was wrong, mixed grill was missing onion rings and peas which did arrive after asking for them. Chips were cold and no offer for sauces. The ice sundaes were really poor, only half full in the glass and most of the ice cream and cream had melted when it arrived. The churros were nice. A really disappointing visit and will now look for elsewhere as I don't want a repeat of the meal and service.

Decent pub standard food. With no atmosphere Expensive overall for what it is Parking is free once validated on internal tablet

Genuinely lovely experience. Great value. Polite and professional staff. Good breakfast options. Can’t wait for next time!

We came with a group of 10 and were looked after so well! Food was all hot and fresh and really hot. Simon, Tina and Bara were the team on duty and nothing was too much trouble!

An excellent breakfast, hard-working and friendly staff, and if we come back this way we’ll definitely be coming back in.

Went for breakfast and in was excellent quality and value for money can't fault it and kids eat for free . 5 stars all the way

Hannah was so lovely and helpful on our visit. We were served drinks and snacks quickly and with a smile!

Love you Hannah ❤️❤️❤️ Great service! Food amazing! The staff deserves a raise! Will def come back! ❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️

Good they could fit us in at short notice. I think there should be bar codes for vouchers and the card number on the phone as it is not fair on the staff to make them write down numbers from people's phone screens.

Great price, great meal. Plenty of food too. £25 for 2 people and 2 desserts. Hannah was a great server.

Hannah gave us great service, good ambience. Enjoyed the meal, lunchtime deal made it cheap. Burgers good.

Great service , friendly and helpful waitress, Hannah, handy for the hospital. Great meal deal £12.99 for 2 mains and food was fab!

Food is really delicious 😋, nice and fresh. Stay at the Premier Inn on site so really convenient. Friendly staff, could do with a few more at busy times. Overall very happy 😊

We were staying in the premier Inn next door. We had two evening meals and two breakfast in the Mallard restaurant. Evening meals that served by Jade on breakfast for served by Chelsea. Both of whom were very kind of friendly. All the food was...

We come late Saturday there was 3 adults 3 kids. Some off the was not bad but the steak and ale pie was very black and cold was not happy at all . Bill was over £1000

Excellent food and service thank you

came here for lunch with my friend, served quickly and by a friendly barman- we opted for x2 lunch time meal deal the gammon, egg and chips, smaller portions but that suited me. if you're hungry, I'd advise to have the larger menu and not...

This place is brilliant if you are staying away. Got the meal deal that givets you some food , drink and breakfast. Service was super and food was good to.

Kim was fantastic! Service was great and had a bit of a laugh and joke too! My steak was beautifully cooked!

Lovely family meal out following a hospital visit. Kim was an absolute star, and looked after us brilliantly.

Spent 2 nights had breakfast & dinner on both days was looked after by Kim, only small irretant was the card machines played both nights

Kim was Great! Fantastic service! My steak was delicious!

Kim waited on us, hand and foot. I couldn’t of asked for any more

Went for an treat after work, the food was good and cook nicely

Very poor service. Waited 35 minutes for order to be taken and then another 30 minutes for arrival on top of that after eating another 20 minutes to clear dishes. Observed family of four at reception waiting to be shown to table, when nobody came after 7 or 8 minutes left . Can’t say as I blame them. Would think twice about going again.