The Manor House in Mendip

This pub is a gastropub. Really good old English atmosphere. Good food. We were expecting an enjoyable evening. We didn’t have one. I ordered a meal from the kitchen. My guest is vegetarian. There was only one vegetarian dish on the menu which he didn’t want so he chose a pizza. We were told that the pizzas were made in a different kitchen and that it probably wouldnt arrive at the same time as mine. We assumed a delay of about 5 to 10 minutes. My meal arrived about twenty minutes after we had sat down. My meal was good. My guest’s meal arrived 45 minutes after we arrived and well after I had finished eating mine. It was embarrassing sitting with my guest waiting with him for his meal to arrive. We spoke with staff several times. They were apologetic but the pizza still took some time to arrive at the table after we had alerted them to the problem. We were told that our pizza hadn’t been forgotten but that a large takeaway order had caused the delay. We eventually asked for the pizza to be boxed up as a takeaway and left the pub when it arrived. The management didn’t charge us for the pizza and didn’t charge us service charge but the experience they had managed to provide us was not good.

The food was well presented and very tasty, however, there was only one vegetarian choice on the menu which was a veggie burger. The website menu showed more than this so it was disappointing to find that this was all I could have. Some meals were served on a wooden platter which was fine for me but some of our party requested plates as they didn’t like this idea. There was plenty of choice for meat/fish eaters and gluten free options also available. Just wish there had been an alternative to the burger.

Stayed for Bed & Breakfast in this lovely country pub. Breakfast was excellent with many choices and dinner in the evening was also extremely good quality and value. Very nicely presented and served.

Appalling online booking system. Arrogant, accusational and confrontational owner. Poorly trained inhospitable poor young hospitality staff. Total mess up caused totally by the pub for our Christmas Day meal made even worse by trying to blame us, lying on trip advisor about phone calls being made to me (no record on my phones and no messages left - so who did Sally the manager actually speak to as it certainly wasn’t me) and their emails to me going mysteriously astray, when no other emails to me have suffered this fate. This was once a nice pub. Many years ago. Now: Avoid avoid avoid

we had dinner in the restaurant when staying overnight the food was excellent with friendly service and a very good breakfast the next day