The Lounge at the Palm Court Scarborough in Scarborough - Phone Number, Reservations, Reviews

Highly recommend both savoury and classic afternoon teas.plenty of choice. Served by friendly and professional staff.

A reasonably priced , varied menu using local ingredients is backed up by a varied, very good wine list - the homemade pudding with homemade ice cream was brilliant - along with great service too

Honestly a very mixed one for this place I’ve had afternoon tea here earlier in the year it was great, service a bit slow but over all great. However, recently we went for lunch and what a shambles! Firstly sat on a dirty table that was then cleaned while we sat at it, had to wait 20 minutes for someone to take our order. Tea for 2 the cups and spoons were filthy we had to ask for more then had to wait a further 10 minutes to find someone to ask for sugar the glass for a coke was covered in Greasy finger marks. The food came pretty quick ( probably because non of it was cooked) fish and chips was the worst fish and chips I’ve ever had chips were freezing and still had a thick layer of fat on them from where they’ve been blanched then put in the fridge and not cooked properly and for long enough afterwards, the fish was off it tasted so strong it was inedible, mushy peas freezing so over all that meal wasn’t eaten the ploughman’s well that was very average when it says rare beef it’s raw not rare, had much better elsewhere. Made the waitress aware of all the above issues and wasn’t interested just said ohh I’ll talk to the chef never tried to rectify any of it. Then to top it off getting asked to move half way through eating for a workman to get to plug to test it just took the biscuit I understand these things need to be done but come on you get them done when you’re closed not open with guests in. Over all a terrible experience and really below expectations for the sort of pace they try / claim to be.

Attended for afternoon tea as a couple. One had classic afternoon tea and the other had the fish and chip afternoon tea. The portion size on the fish and chip afternoon tea was minuscule. The haddock was smaller than a fish finger, one prawn in batter , one piece of scampi. The prawn cocktail was served in a 3cm round ramekin that you normally get your tomato sauce in! The chips were greasy as the oil needed to be changed. You got a big portion of tartare sauce (the same size as the prawn cocktail:-) fish and chip afternoon tea definitely not worth the money.

This is a lovely place to eat. The food was good and staff excellent. We will try to stay in the hotel in the future

Went to the Palm court for afternoon tea with 3 friends and it was fabulous. If your looking for something special, this is the place to go. Lovely surroundings, lovely staff, gorgeous food

My friend & I have enjoyed lunch at The Lounge in Palm Court several times recently and thoroughly enjoyed it every time. However Fridays lunch outshone all the others for me. We chose to share a mixed platter of sandwiches comprising 2 generous 'fingers'of soft granary bread filled with Coronation chicken, cream cheese & chive, smoked salmon & cream cheese, roast ham & mustard & roast beef. They were quite simply served with a basket of plain crisps some really tasty coleslaw & a small lettuce salad. We added a portion of big fat beautifully cooked chips & I was in heaven!! Each flavour was soooo tasty with my favourite being the chunky coronation chicken which was spiced to perfection. Get there & try this I insist, it was just scrumptious.

Came for afternoon tea with my mum and it was amazing. Couldn’t fault a thing, the waitress was was very friendly and attentive and even took a photo for us. Her name was Toni and she was an absolute star, thank you for making this day so special for us.

Second visit in two weeks, but this time treating the wife. Lovely setting and exceptional level of service.

Had a awful meal on Friday lunchtime had cream of leek and potato soup but the cream was off and then ordered sticky toffee pudding sent it back as cream off sent another one but was still off then was sick in toilet they took it off the bill. Will never go again as food was so bad.

Returned here for champagne afternoon here after not being for a year and it did not dissapoint. Sandwiches were lovely and cakes were fab such a lovely treat

Well situated, well appointed and with guaranteed, free, parking. Friendly, helpful staff. Good food.

We had a lovely Christmas break at the Palm Court. Staff were great, food was good and entertainment in the Lounge on an evening was fine. We had a large Superking room which was good, the only down side being the heating system was not good. We had to ask for a heater which we had to leave on for the duration of our stay. Other people complained their rooms were too hot. The lounge area was lovely decorated for the festive season and every guest received a gift.

A lovely place to unwind and spend a very very relaxing time just nestled into one of the comfy sofas :) they play great chilled Jazz and serve up some beautiful drinks. Their espresso martini is just amazing. We always try and spend an hour or two in the lounge and just kick back and unwind. BLISS :)

Booked an Afternoon Tea and a Gentleman’s Afternoon Tea as a holiday treat. We love afternoon tea and this one was excellent. Lovely ribbon sandwiches followed by an assortment of savouries or sweets depending on which version you chose, we shared everything so had little tasters of all of the treats. Standouts were the fish cake, cheese scone with bacon jam and cream, the choux bun and the delicious ham in the sandwiches. Tea was hot and was topped up whenever needed. Staff pleasant and helpful and the lounge itself was lovely. One of the best afternoon teas we have had and will definitely return.

Visited again today we have been numerous time they offer 3 different afternoon teas and other food on the the menu Traditional ( sandwich and cakes) Gentlemans (savoury treats) Fish and chip all of these are excellent and well worth sampling it is £17.50 inc tea/coffee or can have one with alcohol for extra.we cannot fault the food or the service would definitely recommend x

passing the Palm Court on our way to a different restaurant but decided we liked the ambience and menu, so changed plan and walked in without s reservation. The bar tender unfortunately refused our request to look at the menu unless he knew that the restaurant staff were able to accommodate our request for a table and sent us to hotel reception, who took us back to the bar area for us to wait for the restaurant staff. Eventually we were told there would be a table available and we chose our food from the menu. By the time the waiter came to take our order 45 minutes later, they had run out of my main course choice. The starter and main course however, was very tasty and nicely presented. The dessert was unfortunately disappointing but acceptable. The cost was very reasonable, the restaurant itself very nice and all in all, we had an enjoyable evening. I would have given 5 stars had we not been messed about so much by the bartender and waiter before our meal.

Just had a nice coffee in there one afternoon, lovely modern lounge with background music. Staff very friendly. Worth a visit and the food menu and afternoon tea looked very nice too.

was not impressed over priced for what was given.not happy with person in charge at the time.was to have my 80th there but changed my mind still waiting for quotes

We saw this place mentioned in a "Places to Eat" brochure which we picked up whilst in Scarborough and thought it looked lovely.We weren't disappointed. The lounge is large, airy, elegant and beautifully decorated and furnished and laid out with separate areas housing comfortable settees and easy chairs. When we arrived, quite a few groups were tucking in to what looked like very tasty plates of afternoon teas. Having eaten a big lunch we settled for tea only. Service was friendly and quick and we settled to enjoy the surroundings. Wifi is not brilliant and a bit intermittent which could be a problem if you're a resident. All in all a pleasant experience.

A truly superb meal with excellent service in very relaxing and comfortable surroundings. Very good value for money.

To start with a great location with easy access to both the beach and town.Complimentary guest parking was a bonus . A very warm welcome and a nice room. Good supply of coffee and tea etc in the and the room was in good condition .we were a bit late for breakfast and the front desk rang us up and politely asked if we were wanting breakfast or not and also kept the kitchen open a bit longer just for us (big thank you).Great breakfast as well .My only regret was forgetting to take my swimming gear as there is a small but very nice looking pool.Well worth a visit

Had booked for a Supper Menu with a cash value Voucher. Staff are very nice indeed, and the lounge area very pleasant. The menu is rather limited, but we quite liked the grazing plates as an alternative to a steak or burger or fish.

The Lounge at the Palm Court should be on everyone's bucket list of where to have lunch. Elegant and comfortable surroundings, professional staff, and excellent food. The ambiance of the place is a sheer tonic. The "Board Meating" shared platter was an informal feast, and a fine example of how it can be done properly in Yorkshire. This wasn't just lunch, it was a life-affirming experience. Highly recommended to all who appreciate good taste.

Stayed at hotel and booked for meal so had a few drinks in the lounge, nice atmosphere with some light bites available if needed, staff excellent

How difficult is it to have fresh scones? Not only were they rock hard but the cream was a solid block. Used to be a great place to meet friends but definitely not now

My friend and I had been going to the Palm Court on a weekly basis for several years. Up until 26th October our criticisms would have been minor. However, on that day, when we each had one of the all-day breakfasts, I found three black hairs in mine - two short, one long! We both have fair hair, so these certainly weren't ours!

Had a lovely meal with friends nice atmosphere very helpful waiters nothing to much trouble, and one part is dog friendly

Went on the 18 of this month May and a wonderful afternoon tea every thing about it was very good the staff were brilliant nothing to much trouble would recommend and body to go for afternoon tea

Very nice, a lovely selection of sandwiches and lovely cakes maybe need more tea but all round very lovely

a great lounge to relax and enjoy afternoon tea or have a few drinks after dinner, dave is a very friendly / helpful barman with loads of yorkshire character, keep it up.

Me fui a almorzar ayer (sábado 10 de diciembre) con algunos amigos, donde pedí un sándwich de tomate y mozzarella, que cuando llegó me comentó que el queso brie que parecía más mozzarella. A PRUEBA, fue bastante crudos y salada. Observé que a la camarera que me pareció que no era de búfala y ella dijo que pediría al chef. Ella no volver a tomar más pedidos por nuestras bebidas pero no decía nada de queso, que uno de mis colegas dijo que tenía tiempo para decirme pero no lo hicieron. Cuando fui a pagar la factura, me dijeron que era queso brie y no como yo había pedido mozzarella. Me habían dicho en el principio, sin duda no habría pedido como me gusta sólo queso brie con una pequeña cantidad de una Navidad, si luego, y sin duda han pedido algo diferente. Lo que si hubiera sido yo alérgico al queso brie! De todos modos cuando pagué la factura estaba un poco sorprendido por el precio (9 libras. 10) por un sándwich y un café, pero porque yo estaba en una prisa para coger un autobús, no puedo decir nada, pero pensé en mi camino a la parada de autobús. También me sentí bastante mareado brie y a todo lo que no estaba contento con mi experiencia.

Nos alojamos en el hotel en sí, y pensamos en probar el salón para un aperitivo a la llegada. Pedimos un plato de bocadillos. Bastante caro a £8.95 pedimos 2 en la recomendación camareras para 2 adultos y 1 adolescentes... era demasiado... bocadillos eran bonitas pero venía con verduras, patatas fritas, que tengo que decir que es un sabor!! Había un montón de ellos absolutamente en la fuente sándwich pero no como ellos... pedimos té que no estaba caliente cuando finalmente llegó... tuve que pedir un poco de agua caliente para poner en la tetera... no fue una gran experiencia y no visitar de nuevo. La sala en sí era precioso con el pianista tocando (era un poco demasiado ruidoso para mí) que no pudimos hablar!! Sin duda comida cara.

Llevamos a nuestros dos nietos aquí para el almuerzo, habiendo comido aquí hace un par de años como pareja. Pedimos tres porciones de pescado, patatas fritas y guisantes blandos y divididas entre los dos una porción para niños. No había problemas para conseguir el plato extra de la camarera muy amable y eficiente. La comida estaba deliciosa, pero mi única observación es que podría haber sido más caliente. Estuvimos sorprendidos que en ambas visitas había muy pocos comensales y teniendo en cuenta el servicio más importante de la calidad de la comida.

Muy buen servicio y buena comida de calidad en el eveniing, hay mucha variedad. Un entorno cómodo y agradable

Visitamos el Palm Court para celebrar el cumpleaños de mis amigos 70th. Todos teníamos el té de la tarde. La presentación era estupenda, el ambiente y el entorno eran muy relajantes. La comida era realmente buena, con una gran selección de cosas.

I have stayed at the Palm court many years ago and I knew it was just around the corner from the 'Grand' and given our issues with that place we went there to see if we could get accommodation, unfortunately not, they were fully booked, however we did book for dinner.At last we sampled sophisticated ambiance and service levels which we don't mind paying for, a lovely pre dinner drink in the lounge with attentive staff and then an intimate dining experience with a limited menu but excellently prepared and served and thank goodness decent wine.It was so good we booked in for the next evening too as my wife was so impressed with the staff and service. What more can you say?

I have to arrive early in order to park my car nearby, as I am disabled so it is usual for me to find us a suitable table for up to 6 or 7 of us. I was met by a less than helpful waitress who seemed very put out when I said there would be six or seven of us arriving because we hadn't booked. We have been meeting there for years, and as all the ladies are local, have never needed to book before. I was told that we would just have to make do with whatever tables we could find, because most of them were already laid up for Afternoon Tea. This was at 11.30am! Soon another friend arrived, and a different waitress came to help, The contrast was amazing! She moved other chairs around to accommodate us all, and even brought a second table to make eating for us easier. In the end there were 7 of us, and we all enjoyed our light lunch, and a lovely natter. We were still there at 3pm, and up to then, most of the laid tables where still unoccupied, which added to our annoyance that we had been denied the comfort of being able to use one of the tables 'already laid up'. When you consider that each of us spent around £10, they could very easily have lost that business if the first waitress had continued to be as obstructive as she was when I first arrived, because we were seriously considering walking out and going elsewhere (Scarborough is not exactly a desert when it comes to eating places). We did find the piano too loud though. I know this should be about the food, and that was good, but again, when our coffees arrived they had to be taken back because they were lukewarm. We were told that they are not allowed to serve them hot, so how come other restaurants can serve them without this problem?

This is a nice relaxing place to sit down for a bite to eat and a drink. The staff are friendly and the surroundings are relaxing. I would recommend and come back again.

Stayed in this hotel afew times. We came with friends for 2 nights over the Christmas period. It was their first stay at the Palm Court, they enjoyed it every bit as much as we did. We will continue to stay at this lovely hotel, on our visits to Scarborough.

Nothing was an issue. Cocktail not on the list? "Yes sir we can make it". Wish Id stayed there and not a neighbouring hotel.

Very polite staff, opted for the Gentlemans tea with a festive twist. Great service, good selection of drinks available and very very spoilt for a very reasonable price. Worth a try !

We've eaten here twice this year and will definitely return. Lovely laid back, calm atmosphere - there has been a pianist playing the twice we've visited. First time we had afternoon tea and this time we had a meal. All excellent

a lovely meal went through the board and enjoyed it all,good value and very nice food can recommend highly.

I ate here with my wife on our wedding anniversary. I had the fillet steak and it was superb (though closer to blue than rare). I also had the cheeseboard as dessert. Each of these items incurred a surcharge over the set menu cost. For the life of me I could not find the set price on the menu. The bill then came in (for my three courses alone - my wife's was separate) at £45. A little steep for Scarborough in October I would have thought.

We were staying at the Royal Hotel but decided to find somewhere nicer to eat. We decided on the Palm Court Restaurant which was only a couple of minutes walk away. There was a set dinner menu priced at £62.00 for two. This included a bottle of house wine. We were two couples and between us we tried most of the menu choices. Every one was very pleased with the presentation, quality and portion sizes that was presented. And the wine, albeit house wine, was not at all bad. The service was good too. Finally the diningroom together with all of the public areas were very smart and fresh.

We are staying at the hotel and decided to have a lighter evening meal by taking supper in the lounge. I had a seafood/fries/salad combo which was tasty and my husband had the Yorkshire tapas. This was a superb platter with delicious pork pie, cold meats, cheese and pickles. We were served a good glass of wine and the whole supper was just great. The Lounge is open to non-residents and I'm happy to recommend on the basis of our experience. Supper is served from 5 pm to 7:30.

We have stayed at the Palm Court on several occasions and can highly recommend both the hotel and the restaurant evening dinner. We did not stay in the hotel on this occasion but had dinner there one evening (excellent) and went back the following day for afternoon tea, ordering one afternoon tea and one "Gentlemens tea". We have had afternoon teas here previously but on this occasion both could only be described has poor and far from the standard we had come to expect. Scones which were far from fresh, limited and mediocre sandwiches and the desserts/ cakes very different to what is shown in the image. The Gentlemens version was also a dissapointment. And even one of the cake stands was almost on the point of collapse - loose fittings with the top layer leaning over.A poor experience made clear to the staff when I paid the bill. Not something I would go back again for.

Elegant and comfortable. It was very relaxing to sit with a drink and listen to the pianist or read the many papers available.

Cup of coffee in the sunshine listening to the palm court orchestra.This type of outdoor concert does not happen in home territory and the music brought back many memories of playing this sort of music in bygone days.

We were 14, aged from 20 months up to 90, so needed space to sit and catch up. At no time were we discouraged from moving the furniture. We were made to feel very welcome.

a lovely old fashioned hotel , good service and kind staff the food was good we had a pre theatre yorkshire tapas -- perfect

We called in here on a wet afternoon, and enjoyed a chilled bottle of Prosecco. The Lounge Bar is cosy and comfortable yet stylish in equal measure.

We're rather fond of afternoon tea and try them whenever we can. The Palm Court's in an excellent one. We opted for the champagne version which makes it a bit expensive, but as a treat it was worth it. There was a piano player, which made things feel rather special. Nice finger sandwiches with generous fillings. The ham was particularly good. There was home-made jam with the scone and then a couple of mini-desserts among the cakes.It was all very rich and thoroughly indulgent. The surroundings were good, the staff were very pleasant and friendly and we weren't made to feel rushed at all.

Lovely to spend a rainy cold afternoon with little but well filled sandwiches, cakes and tea for £14.95 nice piano playing too. Polite and helpful staff

We always call into the Palm Court Hotel for a drink when we visit Scarborough. The staff are always polite and friendly. The beer is a little more expensive but definately worth it, my husband recommends the Stella Black. The lounge is extremely clean and comfortable, you don't really want to leave once you get sat on one of their sofas! The staff have given our children free snacks in the past also! Definately worth a visit, even if only for a drink!

Visited with work colleagues for Xmas meal at one of their evening events wasn't overly impressed the food took forever to arrive but was OK the drinks were expensive and the waiting staff a little off hand I know it was busy but it doesn't cost anything to be polite.

3 courses of nicely prepared and tasty food for 2 and a bottle of decent wine all for £58. We hadn't seen the offer when we chose to eat here from the menu outside but it proved a great find. I would strongly recommend people to try this one out

The Lounge at the Palm Court is allegedly open all day long, serving breakfast, morning coffee, light lunches and afternoon teas. The menu is imaginative and full of things we find we do want to eat and we enjoy them when they arrive! The eggs Benedict are especially good. So is the Caesar salad topped with grilled chicken, as the chicken is still warm, cooked to order, then added to the top of the salad - not simply pre-cooked or bought in and added, in unappetizing cold and congealed slices, straight from the refrigerator, as often happens with this dish. The haddock fishcakes are homemade and also very good. Even the poached eggs on English muffins with crispy American bacon are perfectly cooked and it all lives up to its billing. So far, so good! But we went in here one morning about 9am, as the advertising board outside announced "The Lounge - Open all day" and "Breakfast" and we were dying for some eggs, crispy bacon and good coffee. We sat on one of the sofas (the food in The Lounge is served at coffee tables, with sofas and armchairs as the seating) and we waited. And waited. There was only one waitress on duty and she was busy rearranging the garden furniture outside on the terrace. She had seen us, however, and finally (after perhaps 10 or 15 minutes) she sauntered over and we tried to order some breakfast. "Oh" she said "Sorry but you'll have to wait. The chef won't do any breakfasts in here until 10am. He's busy in the kitchen with the residents' breakfasts." By now It was about 9.15am. "You want us to wait another 45 minutes before we can order any breakfast?" we asked. She nodded. "Yes - or you could go out and come back at 10!" We went out. We didn't go back at 10, as there are countless places in town where they are happy to serve breakfast before 10am! So - this is a very good place for lunch or for coffee, or for a drink (the barman is a great character, always very funny and always very friendly) - but not for breakfast, unless you like to eat it pretty late.

On the strength of this visit I have given an average score as our lunch this time was so so, my fish cake dish mushy & tasteless, puds just ok. On previous occasions we have had afternoon tea which I have thought ok for the price, so I could still recommend this place for that. Surroundings are pleasant enough, in a hotely kind of way, the large room light & bright, & service delightful. All diner's were absolutely perished though, every one of us sat in our coats, some even in bobble hats! We departed just before hypothermia set in. Take care not to make our mistake of not buying a parking ticket, the car spaces are right out front of the hotel & in deep conversation we forgot that the car parking here is actually run by Scarborough Council. It is clearly marked as such but can catch you out if thoughts are elsewhere.

Used while residents at the hotel, but apparently popular with non-residents too. Good range of snacks available at reasonable prices.

Nicely refurbished. Comfortable seats. Pleasant staff. Good selection of food and drink. Highly recommended

We had seen this advertised in Yorkshire Life and having visited scarborough on so many occasions thought it about time we paid a visit. We went in a quiet Thursday afternoon so not a huge amount of people in the lounge. We went for the champagne afternoon tea at £17.00 PPN and we're very pleased with the quality. Ribbon Sandwiches. (Ham/piccalilli, smoked salmon/cream cheese, coronation chicken and cheese/pickle) plus scones, shot glass trifles, macaroons, mini brownies and chocolate/walnut cakes. All good quality. Champagne was fresh and fizzy. Only gripe was that after taking initial order service was a little slow, we had to request plates and tea (although in fairness we had asked for the champagne 1st)All in all though a very pleasant afternoon and we thought good value!

Think my title says it all...I like taking afternoon tea once in a while - but what can I say, way way over priced for what I received... dired up sandwiches, stile cakes... couldnt even drink my tea!So I left - tried to complain, staff wasnt interested and just said the owners are just out to make money and dont care about customers.. says it all i think

a lovely experience sitting in the lounge and the Palm Court Hotel. The service was perfect, but drinks etc., are a little pricey, but a lovely evening experience.

Bar staff friendly, comfortable seating option of sitting out side ,to people watching. This hotel is in a great location, close to shops beach not to far away.

What a lovely way to finish the night with a drink at the bar. peaceful nice background music and friendly staff.

Lovely lounge to chill out in . Piano player on Saturday and Sunday afternoons.Very relaxing.Would recommend champagne afternoon tea.

We just visited for a light lunch in the lounge on a Sunday and everything was great just the change of atmosphere we were looking for. Welcome, service, menu choice, food, music and atmosphere all great. Looking forward to popping in again soon

The staff and the reception we received were second to none it was an organised affair but the food all be it tasty was in short supply.

Works Christmas party. Very nicely decorated seemed a little over the top for a large of guys but we were all greeted warmly by the staff. The food was very good and the service was to a good standard. Reasonable prices. Great would go again.

We had a cream tea here and there was a pianist playing, was so nice and relaxing and the homemade scones were a treat.

We arrived at the Palm Court Hotel for some lunch with high expectations as the decor suggests something quite special, this is not the case at all! We sat down at 13:00, our order was taken and we sat in the pleasant lounge among 2 other tables of couples (the rest of the lounge was empty) our drinks came with no problem and were well presented. We then waited a further hour for our food, which I may say was 3 cold sandwiches with crisps and homemade coleslaw.... An hour, really? When this was pointed out to the waitress she replied 'well we've had a lot of orders on at the same time, it's your baguette that's taken time to cook' after which we glanced at the now 3 other occupied tables, one of which had eaten and been cleared despite ordering the same food at the same time as us, another table had scones and tea and the 3rd table had eggs Benedict (they ordered after us and managed to receive a cooked lunch before us). This excuse definitely did not cut it! I could have driven home and made myself a sandwich quicker (I live in York!) I dread to think what the wait on food is like when you have a restaurant full of people eating hot food! An absolute disaster of a lunch, we left hungry and very disappointed. I suggest management take some time to re-assess the kitchen staff as they are clearly not capable of a simple task, a little concerning in a hotel so large!

We stayed at the palm court after family recommended it to us. This time we tried to book over the bank holiday but unsurprisingly it was fully booked. So we had the unfortunate pleasure of staying at a neighbouring hotel for just bed and breakfast.Over the weekend we had meals in the lounge and restaurant and for 2 fussy eaters the hotel and staff could not have been more helpful. We tried the afternoon tea with champagne which was out of this world. Staff smile, check everything is to your satisfaction and the service we received was first class. Not once did we have to stand as regularly we were asked if we wish for anything else and if everything was ok. With service like this it is no wonder that the Hotel was full!!!The restaurant meal on the Friday still has us talking about it. As soon as we were taken to our table we were presented with homemade breads, breadsticks and Olives before a truly wonderful 3 course offer with a bottle of wine.We have booked for a weekend in December which cannot come soon enough. Thank you Palm Court , keep up the great work.Trevor and Elaine

Pros:• We had booked and when we arrived we were expected and the table was set ready for us.• Having a pianist• Good food for an afternoon tea.• Wide choice of interesting teas• Good price for the champagne• Willing to be flexible on times.• We weren’t hassled to leave – you can stay as long as you want to.• Good service from the waitress• Pleasant relaxing atmosphere.Cons:• If you are sitting close to the piano it is a bit intrusive on your conversation• Poor choice of sandwiches for vegetarians (example – sliced tomato compared to smoked salmon for the meat eaters) and we were given all white bread.• Unwilling to provide any additional sandwiches, scones or cakes.• Poor quality jam - I asked the waiter who cleared away what it was; he didn’t know but said he would find out, but he never came back.• Toilets need refurbishment.• The view out of the front windows is just a car park – a few planters would help here.

Having seen local advertising we gave this a try yesterday evening. At £55 for a three course meal for two including a bottle of wine it sounded great value. The hotel lounge is lovely and a great place to enjoy a pre dinner drink. Alarm bells rang as we went into the restaurant to see only two occupied tables at 8.30 pm on a Saturday evening in main tourist season. The restaurant itself is beautifully decorated and should be performing better than this. Our wine arrived quickly together with a platter of bread and olives. Very good so far except as soon as we started to eat them our starters arrived. The crab fritters and pâté were both very good and we thought we were on to a winner but sadly not to be. The main course lamb shank was dry and the belly pork very similar. Both dishes looked like pre cooked and then microwaved meats. There was very little in the way of potato and vegetables with either dish. My dessert of Yorkshire Parkin with rhubarb ice cream was awful, just a small square of warmed up Parkin , again microwaved judging by how crisp it was on the outside. My husband had the cheese plate but it does cost a hefty £3.95 extra. Almost as soon as we had started our food the other diners left and the staff were engaged in setting all the tables round us for breakfast. Nobody asked if everything was okay and I doubt they cared anyway. We had our coffee in the lounge with the supposed petit fours, actually one tiny piece each of some sort of chocolate fudge! Scarborough needs more good restaurants but sadly this is not one of them. Given the number of staff in the restaurant versus the number of diners the hotel needs to seriously look at whether the restaurant is worth opening for evening meals.

We really enjoyed our lunchtime at the Palm. We had a table outside and the service was excellent. The food was very good. I would definitely visit again.

After an indifferent experience at the Brewers Fayre on 5/6/13 as a result of a two day stay at the neighbouring Premier Inn, I decided to go up market for dinner on the evening of 6/6/13. What a pleasure it was and well worth the expense. The staff were cheerful and welcoming and explained despite my non residency I was able to be served in the restaurant. The soup was excellent and an ideal precursor for the Braised Shoulder of Lamb whiich was exquisite with accompanying shallots and green beans and mash. The Chocolate Delice plus a generous coffee pot rounded off.a wonderful meal . The staff were attentive and helpful without being intrusive. Wonderful ambience and a credit to a highly recommended institution. I will return.Marvellous.

My mother and I were looking for a local place to have afternoon-tea in in scarborough and friends recommended The Palm Court hotel. Having not visited the hotel for nearly ten years we were astounded when entering the front door which from what we saw has seen a dramatic transformation throughout. As soon as we entered we knew we had found something very special. The Palm Court has by far exceeded our expectations on this occasion. We had quite simply the best afternoon-tea ever! The room where the afternoon-tea takes place is a very beautiful Lounge, with a magnificent decoration. The quality of the food itself was absolutely fantastic. I am looking forward to go back and I don't want to have afternoon tea anywhere elseThe staff were immaculately presented, professional, freindly and really welcoming. I really fell in love with that hotel and will be visiting there for sure in the future.I warmly recommend it to my friends and colleagues