The Lounge in St Edmundsbury

On a very busy Saturday morning in Bury St Edmunds we were struggling to find a spot for a bit of brunch and we luckily stumbled across the blackboard advertising this place which is neatly tucked away off the main drag. The staff are lovely and whilst a table was not immediately available we were sat as soon as possible. It's a lovely spot with a real buzz and I should imagine the garden is just glorious in good weather. Certainly onto remember and much better than any of the "chain" offerings!

Great place in a lovely location. Our second time here. Very happy with food and coffee. Toilets are clean but I'm afraid can't be said for the inside of cafe. Needs a good spring cleaning. Also doesn't make sense to allow dogs inside with carpets.

Hidden gem down a side street with a nice garden to sit in the sunshine and listen to the birds.

Yummy food , spacious and friendly staff. Smells old and furniture seem old(sofas) but mo big deal. Would be nice if operates past 4pm as well

Hidden away, we were lucky to find this. Sat in the walled garden (heaters were on and blankets available). Lovely staff. Great food!

Quirky layout welcoming singles through to larger groups (& dogs!). Very family accommodating. Large choice of food which was presented nicely and was absolutely delicious … choose the rarebit but be wary of burning your mouth!!

Very good coffee...and nice to have it in a mug.... instead of a posh little cup ....not had food......just lovely coffee

Food and service good but a bit tired.

Very nice, friendly welcome. Delicious lunches and we didn't feel at all rushed. Thank you

Love this cafe. Been coming here regularly for years and it never disappoints. The service is friendly and quick, and the sofas and chairs are very comfortable. Friendly relaxed atmosphere. The gluten free options are fantastic! I normally order the jacket potato, beans, and cheese, which by the way is delicious, but recently I've had their toasted paninis and they are wonderful. I recommend the avocado, sundried tomatoes and pesto gluten free panini (pictufed) and their goats cheese and red onion chutney gf panini. Comes with side salad and crisps. They do gluten free cakes too - last time there was gf brownies and gf millionaires shortbread. They do takeaway too. Highly recommend!

Excellent latte, well served, in a nice place. One of the best coffees I have had out in a while. Only had a biscuit with it... but that was good too 😊

My second visit here: The positives are that it is a good location in town, staff very friendly and welcoming, seating comfortable. There is also an outside area which in the warmer weather is lovely and they do really great milkshakes here. The negatives are that the food is hit and miss and can sometimes be small in portion size, a bit sloppy. It’s your basic “sandwich and crisps” style place for a high price. Dogs are allowed inside which would usually be ok, but the fact they have carpet on the restaurant floor screams poor hygiene. I visited today and there were two dogs, one of which was scratching every five mins and I just kept thinking how many fleas and dried dog drool is in this carpet. The dog then jumped up at my table and started trying to eat my food. I also found it very off putting that free tap water is in a rather limescaly jug which is kept on the same table as the dog biscuits and the dog bowl. Again not very hygiene. The windows could do with a good clean and the vents are quite blocked. I also wasn’t impressed that there were also screaming children running across the sofas which didn’t seem to bother staff and again considering others will have to eat there afterwards was quite off putting. There was another table with another child repeatedly banging something on the table for about ten mins which was clearly causing a nuisance to others and again staff were not concerned. This is more a place families with young kids and Dogs who just want a quick bite, and not a place to come if you want a hearty lunch in a peaceful setting. Would I come here again? If grabbing a quick milkshake on the way past maybe but otherwise probably not.

Always a good option for lunch when I'm in town

Nice service. Food and comfortable, will use again.

We had the most expensive milkshakes. All extremely disappointing. My malteser one had 2 maltesers on top of some cheap squirty cream and the milkshake was about as thick and flavoursome as sweetened milk. Will not be returning.

Fantastic friendly atmosphere, dogs welcome too. Lovely coffee accompanied by just as lovely cakes .

Second visit here. Lovely staff great food! Sat out in the walled garden, very quaint! Sandwich was lovely even if my order was misheard. Will definitely visit a third time.

Nice place to relax with good food and tea and cakes. Very friendly welcoming space. Outside seating.

Room for improvement. Waited an hour for sandwiches and 20 minutes for a coffee. Wasn’t relatively busy inside either

We called in for drinks and a sandwich, but unfortunately both our sandwiches, (one white one brown) the bread wasn't the freshest. I personally wouldn't have served it, but that's the gamble you take.

It’s a shame the menu is mainly bread, paninis, crisps and mostly beige non nutritional food. If only there was more veg, more salad and leafy greens. Very expensive for what you get especially when the plate is usually bulked up with crisps. Hot drinks are very expensive and they charge 45p extra for Oat milk which is diabolical. More variety needed, cheaper hot drinks and STOP charging astronomical prices for Oat milk. Staff are always friendly so that makes a pleasant change. Proper NUTRITIOUS FOOD NEEDED.

Rather quaint spot for an enjoyable lunch between the market place and Abbey Gardens

What a gem of a cafe, almost hidden down a side street. Very friendly staff, lovely coffee and a pretty garden.

An excellent Mothers Day experience. Fab service, great atmosphere and an amazing Afternoon Tea. Lovely Staff!!!

Myself and a friend and our three dogs called in today for lunch . We were made very welcome and had a great seat with lots of space for the dogs , water bowl , water and treats on tap . Service was really friendly by all staff we came into contact with . Great coffee and our lunch was great value and very tasty . We were not rushed and had a thoroughly enjoyable catch up . Will definitely be returning

Sunday morning - ordered two chai lattes - be mindful the large is almost like bucket size - which is actually exceptionally good value for money. Good scones as well Very comfortable and plenty of space A pleasant place to have a coffee

What a totally horrid and expensive experience We had pre booked for a wheelchair and 3 others.. Shown to a table which was a out the size of a small oval coffee table. No room to even put the folded chair. Miles away from what they describe as food choices. Luke warm cauliflower curry - it was vile. Hard bread rolls. Dried up pasta. Luke warm soup Nothing sweet just hard scones. What a total shambles! Couldn't even drown out sorrow with a pre flight glass if Prosecco. NOT included - extra cost! Red wine was beyond vile. White wine like vinegar. I have been to several Airport Lounges and this is the worst ever! Don't waste your money!!!

staff were extremely rude, we did complain and as a result the food served was not edible, coffe was lukewarm. there is no heating either. Will not be visiting again

Have visited several times and always enjoy the food. We particularly like that it is dog friendly. On the last occasion we all had panini with different fillings. All were delicious, as always.

Staying in a local budget hotel, we prefer to eat out rather than in the hotel. We discovered The Lounge and Garden on our first morning and visited every subsequent morning during our stay. The staff were helpful and friendly, the food was good quality and a good selection and the prices were very reasonable. Highly recommended.

Found this café, with its walled garden, off one of the main sreets in Bury. Dog friendly, and lovely staff. Went for lunch last week, and back for breakfast today. Felt welcome, and dog given water when we arrived. Food was perfect, and staff accommodating to our choices. Given a stamp card for our purchases, and really enjoyed our morning. I think this is one of our favourite places to eat and relax now.

Nipped in here for the first time with my daughter- the staff were very friendly and I had a scone and jam and she had a prawn sandwich. Both very yummy and nicely presented. Pricing was very fair and the choice to eat in or out was a bonus. We sat near the window and there was a constant flow of people.

The menu has a good selection and the place is laid out pretty well, there is even the option of a walled, very small, garden. I found one of the senior members of staff extremely rude though and service quite slow. They also ran out of quite a lot of things pretty early on.

The restaurant was clean and welcoming, there were lots of wildlife pictures on the walls which were for sale. We were greeted politely and shown to a table. A waitress soon came to take our order, and the drinks and food arrived in good time. My friend had what was described as a giant scone, I had a sausage roll. There was nothing giant about the scone, quite small really, and I’ve had better sausage rolls from my local filling station, mass produced rubbish. Pleasant surroundings and atmosphere spoiled by very mediocre food.

I was shocked to see a staff member put her fingers into a cup, scoop the foam out, lick her fingers ( which in itself was quite disgusting to watch) then serve a customer, without washing her hands. We’re still seeing rising cases of COVID everyday...I wonder why.... One rating as I had no choice.

Took 80+ mother for lunch treat. It's table service so got table and waited for order to be taken. And waited and waited. Eventually went to the till to order as thought it would be easier if they were busy, but got rudely told to...

Michaela and staff all excellent with their friendly personality and service. Good old fashioned proper service. Nice good value food, comes up to as described, which is a change these days. Good value as well.

Lovely cafe/tea room. Friendly staff and great food, very reasonably priced as well. I would highly recommend. The garden out the back is really secluded and the inside area spacious and comfortable.

The lunch in the Lounge and Garden had good food and was reasonably priced. The cosy outside space was beautiful with the wooden decking, flowers and wild birds. There were good options for vegetarians and vegans and the staff were very accommodating to our needs....

What a hidden gem this is! We were looking for a place to sit and cool down after a hot day of walking around and came across this lovely cafe. Went and sat outside in their walled garden, which was truly delightful - the pictures...

Lovely little cafe not too far from the centre of town. Nice varied menu and very reasonably priced. The walled garden out back is lovely for a sunny day. Didnt try the cakes but they looked yummy. Food was lovely and fresh and the sandwiches...

Had a good hearty breakfast here enjoying avocado a day scrambled eggs , smoothie and cheese scone and coffee. Coffee wasn't the best we've tasted and scone was disappointing but the other items were all good. Nice courtyard for Al fresco dining and staff were...

Came here for a light lunch and we were not disappointed, great choice of food, served hot and fresh. Coffee is delicious too, definitely recommend a latte! Great environment friendly yet calming, staff all seem lovely and happy too.

My husband and I went to The Lounge And Garden for the first time today, and it will also be the last time. We ordered our food (just a sausage roll and jacket potato, nothing complicated to make) and were kept waiting for 45 minutes...

Great Cafe. Quick lunchtime service

My boy (2years) LOVES this place, he always points togo when we walk past. We go in and they give him colours and paper while we wait for our food and drinks. He does make quite a mess but I never feel like that’s a...

Wife had cold jacket potato and was told what do you want me to do about it then told us she could scrape filling out and reheat it for us we decided to cut our losses and go we paid for our cappuccino and left...

Very nice friendly people and atmosphere. Food very nice. Toilets not so.

Don’t bother if it’s even slightly full. Went on Monday, got shown to seat straight away. Then waited 25 mins and nobody served us. Would appear that waitresses couldn’t take orders but had to wait for other staff, who only appeared very rarely. Got up and left and no one even noticed - think I could have taken the table and chairs and they wouldn’t have noticed. Went to Hatters sandwich bar and had a fantastic sandwich and coffee takeaway from there.

Visit regularly and it never fails to deliver good service and food.

Although the interior resembled a bingo club, the staff were very pleasant and the food was lovely. However, the toilet had a very unpleasant odour and the hot tap handle was broken. Glad to get out especially as the bolt was a bit stiff.

We were in Bury st Edmunds to visit the moments exhibition and afterwards were looking for somewhere to have a snack We found this lovely place where we were shown to a table in the garden area which was an oasis in the busy town...

We visited this lovely cafe/restaurant on a sunny afternoon & sat outside on the terraced garden.at the rear of the cafe. It was a beautiful sheltered spot .we had mugs of Cappdchino's & decided to have a slice of home made cake to go with...

Quickly guided to a seat, attentive staff, good choice of drinks and food

We were staying at Premier so looked elsewhere for a decent breakfast and saw a small sign down a side road to the Lounge so gave it a go wanting to support a business that wasn't a large national chain. It was a pleasant cafe...

Not as great as it could have been. A sandwich as good as I could have made at home.

Visited today, had been before but never eaten. Had the caesar salad and it was probably the best salad I've ever had! Really really tasty and plenty of it. Will definitely be returning.

We only stopped here for a coffee each but were promptly and politely served. Although we didn't eat here the food we saw being served looked good. We sat inside but there is a nice looking small garden area out the back.

We came across this restaurant whilst exploring the town. I enjoyed a Bacon and Avocado Salad and my partner had a Sausage Panini. Both were very good value with generous portions. Service was good. We’ll happily return.

This place is brilliant! Food was lovely and filling and the staff were friendly and casual which added to the nice relaxed atmosphere. I had a jacket potato with prawn cocktail and salad but asked for no dressing. The butter came separately so you only add what you want. My fiancé had a jacket potato with chicken, sweetcorn and mayo I think and he loved it. We also ordered milkshakes which were really nice. Highly recommended if you're visiting Bury St Edmunds! We'll be returning!!

Went in for lunch on a Sunday. Was quiet and we opted to eat indoors. Order was taken fairly quickly and drinks arrived.After 45mins we had still not received any food (nothing complicated, sandwich, paninni and nachos) but watched other who had come in after us receive theirs.When we asked we were informed our order hadn't been put in. We decided to leave at this point. We were told we wouldn't have to pay for our food (which we never had). We asked about paying for our drinks, after a few erms we were told we didn't have to.Really disappointed as always had good service here in the past and it wasn't like it was busy today.

We stopped here and had a lovely lunch in the courtyard garden. Service and food were both fantastic. Well worth a visit.

We have not been here since it was (much lamented) Ben's. We stumbled upon it only because of the sign at the road junction. We enjoyed the pretty garden full of birds. Service was friendly and reasonably efficient (it was very busy) and the paninis were great. We returned later for tea and cake, also good. We will return. Having to pass people near the door is not a problem in any way, as this is an outside space and the people walking past should be wearing masks. Of course people should be considerate enough to move or turn away, but that is hardly the cafe's fault.

I love this place me and my daughter always wanted to have lunch here if we are in town.Lovey staff,food is delicious.

I’m not sure they realise a pandemic is on or know the rules...they sat a family next to the narrow entrance to the toilets and put them across 2 tables making it impossible to safely pass to get to toilet. We ordered and after 30 mins asked where our order was ... it was lost ... we were sat right by the service hatch ... why the heck did someone not realise we weren’t served. We have been going here for 8 years ... never again ... really poor service. A few drinks as an apology so 1 star given.

As the title suggests there could be a wait to be seated or served!! Depends on the time of day. Service was fine. Coffee excellent; actually had plenty of flavour!! Only real criticism is the prices. I reckon £5.40 for an egg sandwich is a great mark up. I understand about overheads and added costs for dealing with Covid-19 but still a bit steep!! On the other hand it is a quirky room with a pleasant atmosphere!!

Visited The Lounge cafe today 6th sept and was impressed with the social distancing set up, track and trace and sanitizing facilities The food was good and tasty and served onto a small table close by to us so we could pick it up ourselves. The staff were friendly and helpful and it was a very relaxed and pleasant experienceJust one slight concern that a couple of tables were vacated but only one was cleaned before someone else used it but I understand how difficult it is to keep of top of these thing But well done to all staffPat McNamara

Visited whilst visiting family. We've been before. Only had drinks which were ok. The problem was 1 member of staff. We appreciate that the covid issue has made things a bit weird but good customer service isn't hard to provide. This lady appeared unhappy and was quite abrupt. Other staff members weren't like this. It has put all of us visiting this place in the future as it mared a simple trip out to a coffee shop.

Friendly staff, nice service, good food 👌👍

Found this almost by accident, thanks to a signboard at the end of the street, and we were so glad we did. We sat out in the totally private walled courtyard which was lovely, the place was reasonably busy but uncrowded, friendly and safe, and the pos of Earl Grey tea and the giant scone with jam and clotted cream (maybe a bit more needed) was just what we wanted. A good find

Reasonable food ,grumpy unfriendly staff.

Busy little venue, slippery outside area , be careful, very welcoming of dogs, quick friendly service, good drinks, standard food.

Lovely experience, very understanding towards two fussy eaters and a wonderful array of food and drink, will definitely be visiting again and recommending to friends.

Always great coffee, and unlike some places piping hot too. Really lovely patio garden at back, we had panini and they were very tasty. Best coffee place in town.

My Mum and I went for lunch here - our first visit. Given the current climate there are new restrictions in place with disposable menus and so on. We were directed to seating and told someone would be over shortly to ask us to order. Unfortunately after 25 mins waiting stillNobody came (we were sat upstairs) so my Mum found an employee and eventually we ordered. An hour after arriving we got our good which was very tasty - my both had wraps. We would go back as the service was very friendly however not if on a time constraint. it’s important to try and support independent businesses but I feel that there needs to improvements made to the dining experience.

First visit out since lockdown eased. Met by a friendly member of staff who explained the Covid19 procedures. Ordered drinks and food quickly. Nice clean surroundings. We had a feta and onion wrap and a fajita warmed wrap. Serviced with crisps and a small lettuce salad. Both very tasty and prepared well. They have a garden too. Well worth a visit.

Had to give one star as 0 stars not an option! Visited today for lunch, tables full of empty crockery and dirty, not busy but staff more interested in sorting out who is taking who home later than serving customers! I ordered hot chocolate to drink, when it eventually arrived it was cold! Staff thought it was acceptable to sit and brush each other’s hair while people were eating around them! Food not worth the money either. Thinking of visiting The Lounge? Don’t bother!

Loved The Lounge, all round great eating experience friendly staff. Would certainly stop by again.

Came here for lunch and some cake and both were tasty. Only issue was the woman who served us - a blonde lady who seemed very antisocial, which was a bit off putting and not very nice to experience.

My daughters and I visited bury on a cold rainy day. We were so glad we stepped into the lounge. Loved the menu - great vegan and gluten free options. Fantastic service from friendly staff. Delicious food and drinks. Lots of fab little touches too and dog friendly as well which was nice.

Called in here for a shopping pitstop with the doggy, and was so tempted by the menu we decided to stay for lunch. I felt a bit sorry for the waiting staff as they seemed to be rushed off their feet and ran out of cold glasses to served soft drinks in but this was soon rectified. The food was some of the best I have experienced in a cafe and if I'm back in the area I'd definitely revisit. Should point out that I don't think dogs are allowed in the main restaurant but there is a delightful courtyard area to the back.

I have been going to The Lounge for the last 10 years or so but more recently I have been visiting for coffee/lunch with my 1 year old son. Sometimes it's just me and him, othertimes it's with other friends and thier babies. We often choose The Lounge because it is very baby friendly and the food is really good. There is loads of space for us and our little ones, we never feel like we have to rush and the staff are always friendly. When it is just me and my son the staff are brilliant and will bring over everything we need. Also a huge bonus is they have Ikea high chairs, if you are weaning with your little one you will understand! I'm sure we will keep visiting until my little one is much bigger.

Very unimpressed by the staff whom work here. Made to feel incredibly unwelcome. Will not be visiting or recommending this establishment again.

Some mummy friends and I visited The Lounge today with our 8/9 month old babies and were made to feel very uncomfortable. The owner's mother was sitting alone on the biggest table and it was therefore suggested by one member of staff that we should go elsewhere (we wish we had). The staff were overheard being very rude about us by a number of our group.In view of this, we didn't all buy lunch, as we had planned, but instead we fed our babies, let them play together for a few minutes and then left.With an emphasis being placed on improving maternal mental health by various organisations nationally, it's a shame that this small, local business made us feel like such an inconvenience. We won't be returning and certainly won't be recommending it to our other mummy friends.

Good food, good prices. Has free wifi and a little garden out back you can sit at with your puppers. Highly recommended to give this place a try!

Had a ploughmans and a bowl of soup here in the window seat. The food was good and the service fine. I just don't feel any atmosphere here and it feels like it needs a bit of modernisation. Would return though as it is good value and fresh tasty food. Popular too.

The Lounge is one of my favourite places for a coffee in Bury St Edmunds. Just off main streets, its an easy place for a nice refreshing break and is so much more personable than your usual high street coffee shops. Its menu offers a huge range of breakfast, lunches and light snacks - nothing fussy or over the top, just good wholesome food.I like to visit the lounge to have a few coffees, whilst catching up on books or magazines. Its a great place to have some space and has a lovely courtyard garden that can be a lovely suntrap.

This place is great. Generous and reasonably priced food portions, best coffee in Bury, WiFi speed test at ~15Mbpa. Friendly staff. Went in with toddler and new born and it is roomy enough. Funny thing is: wife suggested going in, but based on decor and lack of music though I would have walked on, so really pleased we stayed, don't let the front put you off.

It is what it is, good value for money, no frills. Service average but pleasant staff. Scotch egg ok, nearly a funny yolk, but missing flavour, grainy mustard doesn't work. Panini's were fine, but lazy salad. Cafe food. Ok

Had the best scrambled eggs ever! Had breakfast here on Saturday and I must say The Scranbled eggs on toast was a marvel! - Coffee good, great service - thank you

A nice place, good coffee, simple but good food and, as far as I know still independent. There is usually room to set up a work space, free wifi- the connection is changeable. The walls are decorated with interesting artworks. The decor is nice throughout and the outside area is a suntrap in summer. That being said I still liked the bookshop it replaced however many years ago!

Very nice place for a coffee, tea or other refreshing beverage. Lovely area outside and very kind and helpful staff. I highly recommend visiting this family run café

Food was amazing love coming down for a visit when I come to see my mum

Lovely cup of tea and atmosphere.

I visited here with my family we had been to the Christmas Market and wanted something other than a burger. We came across this place as noticed it was dog friendly. We entered and had to sit in the garden which was in need of some tlc. We ordered 4 paninis but ended up with French stick which had been put into a panini machine, there was hardly any filling the salad garnish was unappetising for £31 for 4 panini 2 lattes and 2 cokes I thought it was very poor.

I have been going to the Lounge since moving to Bury St Edmunds six years ago and it's always been good. Though I must admit I have never eaten there my Mum, who always goes there when she's up visiting from east Sussex, says they do the best tuna mayo panini she's ever had. All I know is they do good lattes that are always hot, the staff are friendly and the courtyard garden is always tranquil and calm.

Have visited for lunch with family and friends and never disappoints! I also used to study here during the day using the free wifi and the atmosphere is always relaxed and friendly! Extensive lunch menu served by friendly, helpful staff. Love the atmosphere in The Lounge, one of my fave places in Bury St Edmunds.

This is usually my favourite place to lunch - the food is really nice. However, my most recent visit however was a disaster with the staff having no knowledge of what stock there was, a near 30 minute wait to be informed that what we ordered was out of stock, and then a further 20 minute wait for two sandwiches before being forced to give up as my lunch hour was basically over. It can be a nice place, but is totally unreliable!

Me and my husband regularly visit here, it’s always good, freshly made sandwiches nice drinks, decor could do with being updated but this doesn’t bother us because the food is so good!! Fab place to come.

I met a friend for lunch the The Lounge. The food was very good, the prices were average and the service provided by the staff was 100%. Pleasant surroundings and a chilled atmosphere for lunch.