Byron in St Edmundsbury

I was having a rubbish day, decided to stay in and order take away whilst watching a Christmas movie. When the food arrived not only was is still piping hot & delicious, they gave me a free dessert with a little note and honestly that’s the warm hug I needed today.

We chose Byron because my partner is gluten intolerant and they advertise gluten free alternatives. They did ask whether it was choice or allergy, why should that make a difference? The place is very tatty and un-inviting as are the staff (with one exception and like someone else said he should find a job at a better place.) The table was sticky and staff walking through the seating area carrying bin bags didn’t add anything to the experience. I admit the burgers were quite good but the miserable amount of just warm chips was very poor. Lastly the good waiter brought the bill along with the card machine and after I paid he grabbed the bill, screwed it up, and walked off. I did notice the service charge though which I really hate. I always judge prices by value for money and I feel very ripped off.

Great place to eat - the burgers are out of this world and the brownies are amazing. Special mention for Katie P, great service with a smile. Highly recommend and will visit again soon

Such a great restaurant in Bury and our server Billy was excellent!

Great service from Katie P & amazing burgers😊

We've historically loved eating here, but the last 2 times we've been they haven't had vegan chicken available so had to go elsewhere

Ordered some food from here for delivery, was a cyclist courier so the food wasn’t piping hot on delivery, the sweet potato fries were soggy, everything else was good however, I didn’t order a brownie but was given one free of charge and oh my god, this brownie was unreal, this brownie was as though it was hand baked it the kitchens of Olympus, this little bastard, was crispy/crunchy on the outside, but the inside melted as soon as it entered my mouth, it was like a solid liquid, it was the single best brownie I have ever eaten in my life.

Hadn’t been for sometime and was looking forward to it, but it’s changed and gone downhill. I had the classic Byron Burger, it was greasy and a weird charred flavour that tasted like an artificial seasoning had been added like you’d expect on “BBQ Crisps”. The waiting staff whilst attentive just seemed dishevelled and jaded, it was odd. Won’t be rushing back. It’s a shame as a good burger shouldn’t be difficult to do.

I went here before going to a show at the Apex, I had looked online and seen mixed reviews but the pictures of the burgers looked good, so I figured if they do nothing but burgers they should know what they're doing and we went there, unfortunately the burgers were slightly charred and you could taste it and I hate warm fries and that's what I got, unfortunately we were on a really tight time limit so we had to just eat and run, if I had the time I would have asked for it to be done again, I won't be in any hurry to go back.

There is something ironic about a burger place forcing you to order your food via an app, then charging you a default 10% service charge fee. Hoping to get something medium? Perhaps medium-rare? Nah, they can only manage burnt, but left out for a few mins to get cold. Overpriced to hell. Still laughing at the service charge with no service.

Very nice burgers but quite expensive. The drinks are pricey too. I would recommend going for a special occasion

Food took about 45mins to arrive, it was really busy with Deliveroo orders. I really felt for the staff who were all working hard. Would have been improved if we were told there wait for food, or we were kept updated with out having to enquire. Mac and cheese recipe has changed. Free round of drinks after me asking as we'd drunk them first round 45mins ago. Ashame we'll not be returning

Used to love Byron Burgers but hadn’t been in a while. It’s gone downhill. Seats dirty on arrival, Service felt rushed, burger patties overdone (what happened to those nice medium rare ones?), 10% service charge added to bill automatically.

Ordered from deliveroo and it was packaged beautifully and they gave us free brownies! Always the best burgers in town! Better than 5guys hands down! The tenders were sooooooo juicy!!!

Fantastic burgers and service! The dirty fries are to die for 😍

Great atmosphere, quick service, tasty food

We had this taken away they delivered to the premier inn we are staying in food was incredible wish we didn't live so far away as would b having this all the time

I wouldn’t say it’s the worst meal I’ve ever had but to say it cost me £33 for 2 burgers and loaded fries that my 4 year old probably wouldn’t have been satisfied with I’d say the price to portion ratio is pretty bad. The food wasn’t bad and was on the right track to being good. The burger tasted nice until I got to the thick bit of chicken which was completely tasteless and the bbq pulled pork on the loaded fries tasted like bolegnese. And for the 25 minute wait the undercooked chips was very disappointing. First time here and I probably won’t break the bank again to be still hungry. Lovely place but near impossible to be satisfied with a burger at them prices. I also had takeaway which id justify the price more if I eat in.

Comfort food perfection. Burgers were juicy, perfectly made, Mac and cheese was soft and cheesy, drinks served in ice cold classes. Fantastic table service, friendly staff and fast service. Highly recommend! Just a word of warning, Byron is pricey but it's worth every penny.

staff were very friendly and informative, and food was delicious

I feel awful, I went to you guys in Bury St Edmunds. We forked out £50 for our meal and it didn’t feel worth it. (£50 is a lot for us!) I chose the chicken burger and added a few extra like bacon and guacamole. Walked away unsatisfied with the meal in consideration to how much it cost. Fast forward a few hours I’m projectile vomiting and using the toilet every 10/20 minutes or so. The worst tummy pains ever. I had to call in sick to my shift (Sunday 8-7) and because of the situation I’m also not allowed in Monday either! Now that means not only have I spent £50 on a meal that wasn’t great and has left me with food poisoning but I’m now two days down in pay from my job as I don’t get Sick pay!!! Meaning I’m now down £264 and the extra £52.40 making the grand total £316.40 So it was the most expensive meal I’ve ever brought and that’s a massive chunk out of our earnings as a young couple! Will not be eating here again. Edit: I’m yet to hear back from you regarding my email.

Lovely meal and friendly service

Great place, great food and a fun diner atmosphere.

Great service and food, toilets were not well kept. Toilet inspection schedule had been signed off as ok for 18:00-19:00 when I used them 17:50 and they were not ok.

Called in while visiting the city it wasn’t too busy so we got a table quite easy. We both had the cheeseburger with some extra onion rings and some ok wine from a short selection the service was good as was the atmosphere .

1st time trying Byron in Bury, won't be returning. 2 people ordered a basic cheese burger with 1 side of fries, waited about 30 minutes, chips were stone cold as been left on the pass while our burgers cooked. Terrible atmosphere, staff moaning and bickering between themselves. Nearly £35 for mediocre burger and cold fries. Will not be returning.

Such lovely and accomodating staff! A definite must when visiting Bury

Very nice place with very nice service

Burgers we're great and staff were very friendly and helpful. Will defo come again if in Bury.

The fact you cannot order via a waiter/waitress says it all really. Ordered for four people off two phones at the same time and the food came out 10 minutes between. By the time the second half of the food arrived the first half of food was finished. Over cooked / burnt burgers no check backs in a dead restaurant, again says it all really. Don't bother wasting good money here go somewhere else, no wonder Bryon Burgers are in trouble

The food was great, everything was made fresh and served hot. The staff were friendly and incredibly helpful. Decent wait time for food on a busy Saturday afternoon, cannot complain.

Food was very overpriced £13 pounds for a burger that looked like it was from McDonald’s. Took forever for our food to come out. The patty on the burger was too overcooked and thinner than my finger the burger itself was smaller than my hand. Definitely not coming back here. Dont spend your hard earned cash here it isn’t worth it at all. Go to McDonald’s and order a quarter pounder you’ll get more or less the same burger plus a side and a drink for a fraction of the price.

Awful dining experience! From what used to be a friendly welcome with waitress/waiter service has turned into fast food conveyor belt service. On arrival we were greeted and shown to a table and very quickly made aware of the QR code to order and pay for our food and drinks. When our food arrived, it was plonked in front of us, with no added ‘enjoy your meal’. There was also no check to see if everything was okay whilst we ate. Our food arrived and at best I can say it looked presentable however, the fries were dry and the portion measly and the burgers were oily and greasy. The cheese on the burgers was not even cheese, just that cheap plastic, rubber slice of something that looks like cheese. A very very disappointing experience. Not sure how they can claim to produce ‘ proper hamburgers’. Anyway, I would never, never eat there again or recommend anyone to. Much nicer places to eat.

Byron has become our undisputed go-to for a burger fix, whether we’re in Bury or Cambridge. I may not know who Byron is, but one thing’s for sure—he knows how to craft an incredible burger!

Fantastic cheeseburger. Fresh, hot, delicious. Great milkshake. Fast, professional, friendly service. And two free surprise brownies! We'll definitely be back. Great quality food, good price, great service.

Popped into Byron BSE for what we thought would be a great burger - but oh no you can only order via the app now & when that doesn’t work & you walk to reception for assistance you are told whilst not really taking notice of you thats the only way - you leave sharpish. So if you have dexterity problems, your mobile is low on battery or the app isn’t working or you want good old customer service then you have S**t out, they do not want you. Good luck with that Byron 1*

The atmosphere is good however the food is fairly disappointing for the high prices. I would way rather have a 5 guys burger for less money. The only saving grace would be the milkshakes, they are incredible.

Went in with my nieces and nephews after some shopping, Jess greeted us at the door and from start to finish was an A* server, kids were given an activity sheet, menu and order process explained and was on hand for any question asked. My first time in Byron and I will definitely be returning, the food was gorgeous too and the recommendations from Jess were fantastic! All in all a brilliant lunch out :)

Excellent food as always and top shelf service. Cannot complain, 5*.

Great meal with tasty burgers. One Byron burger and one skinny burger with a good salad. The kids enjoyed their burgers. Activity sheets for the kids kept them amused and the kids mini shake was a real hit!

We were a party of 5 and Maddy looked after us very well throughout our meal. I had chicken without a bun and was impressed when I was asked if I would like it grilled instead of fried. Burgers, fries, slaw all fresh and delicious. Will go again.

My son and me ate here today. Not impressed at all. Had to use a QR code to place order and they added a service charge on the bill which I did not see before I paid. I should of asked for this to be refunded!! It took 30 minutes to receive our food once order was confirmed as received. Definitely over priced and just average quality beef and chicken burgers!! For the price of burgers I couldn't believe you had to pay extra for chips!! Definitely not recommended and we will not be going back. Recommend you eat somewhere else!!

Tables and Seats were dirty. As I asked the table to be cleaned I was told it was ‘stained’, the dried ketchup marks then came up when they wiped it. I wiped a bit harder with my napkin to get the rest off. Food was ok, burgers a little overcooked, the buns not great quality as they broke apart easily when eating. No table service, orders are through the QR code. Yet noticed a 10% service charge was added when I check my order details. This wasn’t clear at all during the ordering process. All other service elements would clearly be covered by the cost of the food. Disappointing experience overall for £50 for three people. When I questioned the service charge they would not refund it. Won’t be returning.

Amazing Dirty burger, freindly staff great service.

1. Signs out front state ’Table Service’ - waited outside at a table, no welcome, and ended up using the QR code on the table to order food and drinks - £60 for two of us. 2. Expensive - you certainly don’t pay for a welcome or customer service (probably on the menu as an extra) 3. Had to ask for cutlery - ordered salad, onion rings and fries 4. Nobody bothered to ask if we enjoyed the meal 5. Wasn’t busy - perhaps four tables taken 6. No excuse for what was an incredibly disappointing dining experience 7. Zero effort from management Saturday, 3rd August, 2024

No table service order on QR code or if you push at the till. Down Market with scruffy staff and not very clean. Do not bother needs to shut.

Very very slow service, and dirty plates left on tables - avoid! Better places nearby.

Haven't been here for a while and won't be bothering again. No longer any table service only order and pay on QR code or at till. One step away from self service although they do bring food to table but I was beginning to wonder. Our bill was £50 as we went for a proper meal but other two tables - 1 x 6 youngsters had 2 milkshakes and 2 x adults had 2 cokes and packet of cigarettes. Scruffy staff apart from guy who cleared the table who needs to find a better establishment to work at. That said burger was really good and everything well cooked so 2 blobs for that.

Wow! I haven’t eaten at Byron for about 6 years since I moved away and there wasn’t one local to me. I loved the food then but the changes they have made to the menu now are incredible. Still great burgers but the options to the customise are brilliant, it was so relaxed and easy going. We wanted to try a few different things so we ordered the onion rings, mac n cheese and dirty tots for the sides and they were out of this world. Amazing quality food, lovely atmosphere and lots of freedom to make changes to suit what you want.

Scrolling through the online menu, the bill soon racks up, but you get what you pay for! Every dish (no... every BITE) was fantastic. I'm a cheese and bacon kind of guy so I went for the double smash. Dirty fries are exactly that, and the beer went down fantastically too. Lovely outdoor area for some fresh air and sunshine. I imagine we will be back everytime we visit Bury! Lovely little selection of sauces too.

Great food! Milkshakes are superb and burgers are very tasty and juicy 🤘🏼

Food is good, personally I would expect to have bigger sides in accordance with the price. The ordering system from scanning the table works great.

Great food and good service. Would rather be able to order in person, but the phone ordering and service made up for it. Food was fresh and great ingredients. Didn't take very long and service was good. Will be back for more.

Great Food, I recommend it! We’ve been here a few times but not for a couple of years. The food was delicious, my wife and I both ordered the same (buttermilk chicken burger & fries). The chicken was soft and the coating nice and crispy. Very tasty. Our experience was very good, we hadn’t booked, no issue on Friday afternoon (5pm). Friendly staff. You can see that the burgers use real meat, NOT processed meat. The smell walking past is lovely, unlike some burger places that smell like a fat factory. Anyway, I highly recommend Byron in Bury St Edmunds!

The staff were absolutely brilliant so friendly and attentive and so welcoming. The food perfect! Was our first time here and we will Definitely be back!

Amazing food and great atmosphere! We will definitely be back .

Went here during the week and the do the best burgers! Service was good and the Manager was very kind!

Great vegan burger and decent chips. Nice milkshakes!

Fast friendly service. Burgers are worth the wait.

The new ordering system on line and paying up front then adding a service charge… never sgain

My favorite place to order! I love the customization options, and the consideration for gluten intolerant people like myself, who find it very difficult to get good quality takeaways :') No burgers have ever come close, and I recommend the cheese bites! They're always friendly, and happy to help with any oopsies that (rarely) happen. Makes me smile to see 'enjoy your food :)' written on the bag sometimes - it's the little things like that. Ps. Tysm for the loyalty brownies!

We live a few miles out of town. But we'll worth the drive for take away. The burgers are amaziing...but the onion rings are awesome.

I wanted a quiet cosy corner spot to read a book and have a fantastic burger by myself and it was perfect. I was in on a Wednesday late afternoon and it was quite quiet which is exactly what I was aiming for. The food was incredible, as always :) will definitely be back. I even left the restaurant texting a friend to say that we would head straight to Byron’s for burgers when they visit from Dublin.

Nice and easy ordering via the app and the food tasted great 👍.

Omg this must be the worst place to eat The place is run down The food was terrible Please do not waste your money Manager constantly pacing around. Everything done via app.

Good burger and shake but not happy having to order via app

When Byron first in launched in London in 2007 they served fantastic, US style burgers which were distinctive and tasted great. Unfortunately they are now serving drab, dry and below average burgers - not only has the wow taste factor gone, but the meat was genuinely below the taste quality of the 2 big burger food chains. The app service was more than disappointing, either a badly executed legacy from the early post pandemic days or the fact the business is cutting staff costs due to its third owner (a private investment company) not being hands on. It's really not that difficult to serve a good burger these days but a business cannot get away for too long selling £17 a head burgers (with very poor customer service) if they taste as bad as they did at the Bury St Edmunds branch the other night - an experience myself and my friend will not be repeating again.

Fantastic waitress helped me with ordering for the first time via my phone and the table app top draw & THANK YOU

Never eaten here before ordered a delivery and food was absolutely amazing will definitely be visiting the actual restaurant for more delicious food!

If I could give this place 0 stars I would. Myself and my partner came in this afternoon and tried to order food on the app, it failed so we asked a male member of staff for help, he was very helpful with another female member of staff and told us they would help us at the till to place our order as there had been issues using the QR code. When we got to the til there was , I assume the manger who said very upbruply "are you on our wifi" when we said yes she said "well you can't be" I told her we did try and again 2 members of staff told her that they were experiencing issues with the QR code. The manager told them "we don't use the tils" then I told her that we can go somewhere else if its an issue for them and she answered "ok" Myself and my partner were left shocked. I'm 17 weeks pregnant so was rather hungry and tired after a morning walking around the shops. I have never come across someone so rude. She should not be in a customer facing job. The other two members of staff were very apologetic and said we could stay but ny this point I was so upset.

Avoid this place at all costs. Terrible manager who was extremely rude to myself and my partner this afternoon after we experienced issues using the app to order food. We were told they don't use tills to order food. I have left a trip advisor with more details but everyone please avoid.

Frustrating as we loved coming here. Came for a restaurant experience and were told we had to use their app. Trying to get the burger we wanted was just too difficult and at over £50 for three not an experience at all. We could also just pick up our food and cook ourselves but that's not what we wanted to come out for!!

The food was spot on but the time for it to arrive at the table was well below par I can accept that they were busy and therefore things will take a little longer, however that there was no communication about how long things would take or the number of orders being dealt with leaves customers getting increasingly frustrated (we weren’t the only table getting a touch hacked off)

Gorgeous food and great service

Gone downhill now you have to order by phone. Then the app doesn't work, and we're told to restart our phones... too much faff, I just want a burger!

Amazing food and service. Restaurant was lovely and clean, food was so fresh we’ll defo be back!

Great experience. We were seated quickly and shown how to order with the QR code. Our drinks and food came in good time and the quality was fantastic as always. Staff were very friendly and helpful.

We arrived later than usual, nobody in there other than the very pared town staff, it's such a shame as the food is always good. The new ordering experience of using a QR code was not brilliant. Call me old fashioned, but I do like to be served by an actual person, I feel for the great staff as many have lost their jobs. Not fair at all. We'll certainly go back when we're in Bury again, but we're not the regular visitors we used to be unfortunately. If you've not been, go and try it, always great, reasonably priced food.

Ordered takeaway but burger was crucified and dry, really felt disappointed with how bad it was, not sure if the recipe is different, wasn’t an option online for pink & juicy like there was previously so thinking things have changed a lot. Would avoid if you were expecting the original Byron experience, that’s long gone.

A little expensive, The chicken wings were over cooked but the rest of the food was good. Just my personal opinion but I think the people serving tables should have had their long hair tied back.

Food was delicious!!! Ordering was easy and received food in a timely manner!

Very welcoming and good service, very nice staff and food was lovely.

I'm not a fan of the new system for ordering food when dining in. Orders are now taken online via a QR code which is really impersonal and detracts significantly from the social element of eating out. You also have to pay at the point of order so....what happens if you're not happy with your food or if the wrong food is sent to your table? Service charge wasn't obvious on their online system and seems a bit much when the customer does pretty much everything themselves. My burger was meant to be pink in the middle but arrived really quite burnt. I couldn't be bothered to complain. Others in my party said their food was ok but we all agreed £100 odd for 35 minutes out and no real customer service was very disappointing. Only four other diners in there on a Friday night probably says it all.

The burgers are good and the food is good in general. We have been coming here for about 3 years and this is the first time they tell us they don’t have table service anymore? We wanted a waiter to take our order (like always) and the manager said they don’t have that option anymore and that we have to order using the QR code on the table. Very inconvenient and bad experience. You might as well just order through Deliveroo or Uber eats. Terrible change.

Great service from Jake 10/10 very helpful!

As always great food and great service from Jake. Will be back

The cheese burger was one of the best I've ever had.

Tried the chilli burger- was truly the best burger I had, fresh and juicy Nice atmosphere, highly recommended

Jake was very friendly and helpful , very nice atmosphere, awesome food definitely recommend

I went got a classic burger and soda float. I ate it, pretty good burger, but as I went to go pay all my friends paid for the burgers and then I pay. After, I realise on my receipt I paid for a chilli burger (£4 more expensive) the cashier said one of my friends paid for it so they owe me, but he was clearly lying so I asked him and he blanked me. All in all a disappointment with the service and how much they took with doing the order, the only thing good was the burger.

Jake was great with our little one, everything arrived really quickly and was delicious! We went early so wasn’t busy, didn’t feel rushed at all. Great meal out for us!

Lovely food and really friendly waiter! Great place to go for lunch/dinner

Really disappointing takeaway. Burgers are nothing special at all. And the chips were overcooked - and full of oil - like they gave us the dregs of a batch. Certainly won’t try them again.

Was looking forward to trying the bryon burgers even though they where very pricey. No faults on there delivery driver as he arrived on time. The burgers were not up to expectations they where very bland and overcooked. Very disappointed and will not be ordering from there again. Only good thing going was the milkshakes.

Visited today for the first time - brilliant - will return soon - they certainly know how to cook burgers

This is perfect for a burger, and they have the best chips! I actually used to go here for the chips and milkshakes (they do a good vegan salted caremel one). It's famous for its burgers but the chips and drinks are also good. Really friendly staff. 100% recommend

Wouldn't recommend this place to anyone. They don't care whatsoever if you have a "rare" severe allergy, as that allergy doesn't appear in the main 14 , glasses covered in dirt , literally dirt , and the services was just awful. If their glasses are covered in dirt , I'm dreadful to think about cooking conditions. Really hope that some hygiene inspection goes there unannounced . Wish I could give minus stars

Overpriced for what it is. Onion rings were dripping in cooking oil. Beef pattie had very little flavour. Very disappointing.

Best burgers we've ever had my son absolutely loved his and brilliant service definitely be returning and have already recommended you to friends and family.

Got recommended here. Burger was absolutely awesome great work guys! Jake was super helpful, top marks! Staff were very polite, cannot fault it. I'd definitely recommend it here. The value for money is brilliant.