The Kings Head in Spelthorne

A bit worried after reading other reviews before going, but was excellent in all ways for us. Fish and chips was excellent as was the beef lasagne.

Had a lovely lunch. Guys behind the bar were great. Those fat chips are awesome!

Booked for my sisters 80th birthday, it was a family party. The venue was great, food was great. But what they neglected to tell us was Children had to leave by 9.30pm so 3/4 of our family had to go. As it was a very special occasion we had invited the children as it was her children, grandchildren and great grandchildren. Had we been informed we would have either booked elsewhere or arranged sitters. I brought cleaning stuff with me but was told by the shift manager to leave everything and that cleaners would do it. Then to overhear them running us down for the mess. We had bagged most of it and put everything together. We did what we could. Most disappointing evening

Zara and Joe were both extremely helpful. The food was to die for (order a cheeseburger or lasagna if you visit) and Zara’s bar and social skills were very welcoming. Can’t wait to see them again!

NO PIZZA TOPPINGS ON PIZZA & PINT NIGHT NO ICE FOR DRINKS NO BUTTER FOR BREAD So it's Monday. I've decided to play some poker, due to the tournament starting at 19.30 I thought to save time and eat at the pub .......BIG MISTAKE!!!!! I asked for the pepperoni pizza only to be told they had no pizza topping and I could only have a margarita, .......... OK in which case I'll have the mix grill please........sorry sir no mixed grill.......rather than risk picking another unavailable option I asked what they did have available. Eventually settled on leek & potato soup and a burger. Then I asked for a pint of coke with ice only to be told they also have NO ICE. When the soup (if u could class that over microwaved green blob as soup) arrived instead of being accompanied with half a baguette as advertised it was accompanied with two dry bits of brown bread. I asked for some butter and guess what ........NO BUTTER. On a more positive note I could not fault the burger and chips.

Food was great , Zara and her team was very helpful had a lovely sunder dinner great atmosphere all in all was very nice 10/10

This is an absolute amazing family pub, the staff were amazing and so friendly. The food was lovely as well. I hold happily come back here and bring more people. 10/10

Friendly staff and good value pub grub food, burgers, chicken, steaks, scampi, fish, lasagne etc.

6 of us had meal last night, very quite only 2 other people at tables at around 5.30, food was good. Decor was old faded & dirty the pub needs a complete re-furb, shame it's been let go so badly, so can only say, good food, poor surroundings

A nice little pub with an extensive food menu at reasonable prices.

Went to the Kings Head for lunch today. It was fairly quiet at the time so easy to get a table. The menu had a good selection of options and there was a separate gluten free menu as well. Overall certainly enough options for lunch or the evening. my partner had he scampi and i had the steak pie. we waited about 15mins for the food and both meals were really tasty & enjoyable. it was good value for money and an added bonus that they accepted the 'Tastecard'. the staff were pleasant as well. Will definitely return, perhaps for a family meal next rime. Well done the Kings Head for good honest value food, very important these days!

Didn't get food only drinks, nice pub, nice outside area,

The meals and service were extremely good as usual. Very good value.

Came this evening for a friends birthday, the manager was really kind, the lady serving food and bar staff were really friendly

Great service food and drinks lovely pub.

Popped in for a few drinks for my friends birthday. Was welcomed on arrival! Manager couldn't be more helpful, staff was friendly and welcoming. Food was lovely

Welcomed when we arrived. Great service felt really welcome. Food was lovely. Zara and the team went out of there way to make us welcome ☺️

Lovely pub, helpful staff, great food. Special mention to Jo who was very friendly. Will be back soon.

We visited twice and both times had lovely meals. Fresh food, tasty and hot. Highly recommend.

Food was fantastic, prices were good. lovely and friendly staff, very helpful. Great atmosphere. Will definitely go again.

A real let down. The food was okay, pretty bland and quite a distance from what the menu describes. The real let down was the prawn cocktail which was drowned in Monterey sauce so much that you could drink it. All chefs make mistakes so I was not upset and simply sent it back after having a few bites and asked a staff member, who immediately agreed with my observation, to ask the chef to fix. Unfortunately nothing came back and no further gesture was offered. Instead the same staff member and chef sat next to us smoking a couple of cigarettes. Very confusing and insulting to my patronage.

Great local pub. Went with friends for dinner and a beer. Didn't dissapoint on both. We recieved a warm & friendly welcome, taken to a table and the ordering system explained. Whilst ordering from the table was an option, we ordered from the bar which was easy & friendly. Our meals arrived in about 20 minutes which was perfect. All 3 were piping hot, looked and tasted fab! The Kings Head is a great venue, lots going on and we were told about lots of Christmas events planned. I'll definetly be back when in the area!

Great place to have family gatherings! Great function room and Buffett options to choose from, also have good Dj event nights which is great to!

Great food and service. Was happy with the quality of food and the time in which it arrived was pretty fast. The staff were happy to serve and made sure everything was good when I received it.

Was brought my food for two people ask for beer and was told I would have to go bar or go on the app by the member of staff not helpful .

Always a pleasure to come to the kings head. Staff are always friendly and welcoming.

Lovely pub very accommodating for a fussy eater. All staff very welcoming and helpful We’ll definitely be returning 👍🏻

We had the mixed grill with chips, fish and chips with peas, meat lovers pizza and steak and ale pie with chips, followed by sticky toffee pudding sherry trifle cheesecake and chocolate fudge cake. The hot food was perfectly cooked, the portions generous and the chef was very attentive and personable checking our requirements. The pub was very quiet but we didn't mind as it gave us a chance to have a good conversation without struggling to hear one another. I definitely recommend the King's Head for a tasty meal in a relaxed setting.

Everything was so much better than the last time we visited. The food was perfect, staff were lovely and everyone had a great time. I must add that the pizza was extremely tasty! My family had a great time celebrating our sons 21st birthday. Thank you for the great hospitality.

Lovely friendly local pub. Popped in for a pint and found it very friendly. Service was excellent. Food being served looked great

Lovely pub great food and friendly staff, it’s very welcoming will definatly be coming back!

Had this amazing burger and it was the best burger I have had in a long time and the chef Jo and barman Jordan were great! So happy with the service

Our first time here, and was such a nice experience, Jo was a fantastic chef and our food was fantastic, and the service from Jordan on the bar made us feel very welcome. Highly recommend this place for a nice relaxing meal with good food and drinks.

We had a booking for 8 people, but there was no designated table prepared for us, didn't even have anyone welcome us in. No table big enough so we had to move a table ourselves. After sitting down and asking them to clean the table for us, another member of staff made us move as we were slightly obstructing the way to the toilets and for health and safety purposes (even though we wasn't blocking them) and told us to move to a different table that wouldn't be in the way of other diners when we put a table on the end which then meant we were completely blocking the fire exit. Clearly h&s doesn't really matter. Even though we were there for Sunday lunch (1pm) they didn't have some of the items on the menu, including 2 out of the 3 roast options. After 55 minutes of waiting, the food finally arrived and wasn't great. Steak wasn't cooked to order, fish batter was soggy, roast chicken over cooked and garnishes missing. Been a long time since we last came and will certainly be a long time until we come again.

Had an amazing family lunch. Despite having no grill and therefore a reduced menu, the staff did amazingly well and we all chose a variety of meals including a Sunday Roast, Scampi, Hunters Chicken and a Veggie Burger. Everyone thoroughly enjoyed their food. Big shout out to Jo who did an amazing job looking after us.

Great place , awesome atmosphere, perfect service.

Staff are amazing and food fantastic Highly recommend

Chicken wings nice n crispy, tenders n popcorn chicken hot n tasty. Cheese bits lovely flavour just a stingy on portion size for £4.99.overall good value. 👍

This was the worst meal I have had out. Had the chicken roast - the meat was okay but the vegetables were terrible. One of our group asked for the vegetarian sausages with the roast vegetables - the unappetising sausages arrived about 20 minutes before the vegetables which were terrible. The pub did not feel very welcoming or very clean. The place was nearly empty - word has obviously got around about the standard of the food. We only went there because all the other local ones were booked up

Food not available when I visited, which was surprising at 5pm. This wasn't a problem though as I was there for the football, which was a great atmosphere and staff worked very hard to keep up with drinks needed.

Great guys… went in for a wine bottle and the lad who served me was superb

Will not return here. Party of seven , no bacon on hunters chicken , no chips for half of orders so had to have FRIES.. Chicken was tough and crumble was very hard . Not good at all .

Lovely people , service was great. Very friendly stuff

We had a drink and food here absolutely tasty and staff are lovely. Chef, best . Definitely we be back!!!

Awful place....where do I start. Dirty and rundown, needs a deep clean and complete refurbishment. Tables, menus dirty, food staining on the walls, chairs tatty....I could go on. No one to greet or point you to a table or even a notice telling you to take a seat and order at the bar. Eventually when food was served.... mains arrived before the starters. When we asked where the starter was, the server marched off back to the kitchen, came back with starters and plonked them on the table...in the middle of the main courses. Needless to say the chicken strips and popcorn were dried up. Everyone had something missing on their mains plate...no peas, no sauce, no sour cream or no gravy as listed on the menu. No excuse as there were only 3 tables of customers, 12 people in total. When we complained, we were given 30 per cent off the bill...some consolidation....but we won't be rushing back anytime soon. This was the second time within a few weeks that we visited this pub...last time (2 of us, totalling 9 in the restaurant area) we waited 2 hours for the food to be served, firstly to the wrong table and then items missing. Shame, as it used to be a lively pub with events and live music. Food was basic, but cooked well and service was good. But as for our visit last Saturday night... there's more life in a cemetery.

Jo in the kitchen is absolutely lovely and super helpful. Delivered the food out herself with a lovely smile. Top service.

had a great afternoon with family in the snug. Very attentive staff who were very friendly, nothing was to much. one of my favourite local places to spend time with friends and family. thanks so much the Kingshead, once again!

Went in the pub today was really greeted by friendly staff and land lady was very very helpful and the service was fantastic I will recommend the pub to my friends also first time in my pub will be using it again in the future

Friendly and helpful and very good service

Steak And ale pie. Under Cooked pastry, steak inards bland. I think it had carrot in the pie And no mention of it on menu. Maybe, I should hope its carrot and not swede or ill be ill. Chips bland and no finesse with food presentation.

Extremely rude lady on the bar. We were there last Friday afternoon. The lady on the bar who was extremely rude and had no sense of customer service at all! We were greeted with 'What do you want? Couldn't be any more miserable!! Ordered food, she slammed on the table and told us' if we need cutlery or anything to go inside to get ourselves. What a ......! Seriously if you don't like that job, you know where the door is hun!! And I've been polite! What a Joke!

Didn't have paper napkins on the table. One employee, Jo, was clever and got us some kitchen roll. Later she discovered two napkins and brought them to us. We sat by the windows on a sunny day but it still seemed a bit dim. Lighting could be improved. Noise from enthusiastic watchers of football on the bar TVs.

Good experience. Very clean. Jo was very pleasent and checked that our food was OK.

Ran out of several drinks by 8:30pm when the staff knew for at least two and half months there was going to be a private event. I had £2.60 change from a £20 note, buying two double drinks. Long Island ice tea just tasted like whisky and coke, the sours that go with it wasn’t available. Buffet food was lovely. A HUGE let down. Don’t wast your time, or money.

No matter how long in advance you book they still cancel your booking a day before. Way to ruin my mums birthday meal

For some strange reason, this pub didn't give me a welcoming feeling. The food too very long to arrive and when it finally did, it was not enjoyable. I hardly ate any of my food. We went because we had 2 "30% off mains" food vouchers. I used one obviously during this visit, but I threw the other in the bin because I won't be going back.

Haven't been here for so long but thought I'd give it a try as they were doing 30% off mains for a few weeks. It's always been pleasant and the food has been average but the food was outstanding!!! The prices on food have increased but are still reasonable and happy to pay for decent food which this was! Staff were really friendly and very approachable. Sitting outside in the sunshine in the beer garden was really lovely. Great seating area. Totally recommend this pub.

Excellent food, service and welcoming atmosphere, for reasonable prices. The Kings Head recently increased their staffing and training and it is really paying off. I recommend this establishment...

Apparently there is a new chef and waitresses. The food was very good and the service was excellent. We used our 30% off mains coupon that was put through the letterbox. Maybe by just updating the decor would encourage more people.

We wanted to get some food before drinks but they stopped serving food at 19:30! Unless you go straight from work I'm not sure how this works. Never known a kitchen to close up so early. Had to move on.

Myself and two friends visited the Kings Head Tuesday evening at 7pm as they had an offer of 30% off mains. I ordered our meals at 19.15, 1 scampi 1 light sirloin and 1 rump steak. I was told that fries would replace chips. After half an hour I was informed that there was no sirloin and would I accept rump. I said yes despite the difference in price. When the meals arrived both steaks came with fries peas and onion rings. I pointed out that I ordered the salad rice and grains but as we had been waiting about an hou we accepted the plates. On looking at the menu we were missing the mushrooms and tomato. I mentioned this when the plates were cleared and we received an apology and a bag of nuts. The service from the bar was very good but I won't be eating here again soon. We usually visit the General Roy and will go there next week.

We have lived in the area for almost 7 yrs and today while passing by, thought we would have lunch here. Went in and waited for staff member to guide to table . Saw a waitress come out with food and I asked her, do we sit any where as it was nearly empty and she didn’t even say hello or anything and literally barked at us the food waiting time was 2 hrs. No sorry or anything. We just left very disappointing.

Booked a table at The Kings Head to sample their 'new menu' as per flyer delvered to our house. Arrived at time booked for (18:30) only to find no table reserved, but it really didn.t matter as the pub is not the cleanest, tables had not been cleaned and they had no steak, mixed grill, fish & chips, etc available, curtly stating they have had a busy day. The place has a poor atmosphere, not very clean and disinterested staff. Just avoid as plenty of other pub/restaurants nearby that are much better and interested in good customer service.

I booked a table for 7 of us as it's the 1st birthday after the passing of my brother last year. It was meant to be a special event for my family. When we arrived, there was nobody at the restaurant area so we went to the bar. We were met with rude and incompetent staff that had no idea what was going on. I was asked when I'd booked the table only to get a vague response that there might have been something in the diary? I even had a text to confirm my booking that I replied with a yes to. The staff here really couldn't care less about our booking and had an incredibly rude attitude as if we were just an inconvenience. We left and went to another restaurant where we were welcomed and had a great time. How can you operate a business like this. I won't return and I'll recommend nobody I know will go there either! Click to Copy

Bar staff have there kids running about and behind bar management just laughing all tables need a clean sticky And food well don’t eat there steak off

Had the rump steak on steak night & can say the food was excellent, if you want a steak that’s 100% value for money visit the Kingshead on a Thursday night. Keep up the great work & we will definitely be back for a steak.

I visited this pub earlier today. I was very impressed by how well presented the building and the staff were. In particular, Zara is a credit to the team, quite the character! I will definitely visit again.

Great pie, speedy service and lovely staff!

Went to the Kings head last night and had a fantastic night again all of the staff are very friendly that includes zara Lee and kayley the pub is so much more fun now thank you once again i would definitely give it 100 out of 💯 as its the best pub in Ashford

Very friendly pub the landlady is really friendly very polite to her customers and a very happy person she makes you very welcome

Really disappointed with our experience, have been here several times previously but we had booked weeks in advance for Mother’s Day, we went in as family to have lunch and drinks. Firstly we were advised there was no full menu only 1 roast dinner was left and the rest was a gluten free menu with half the items not being available, we were then told to wait and they would come back to see if they can open a bigger menu but this was a no, just advised there was now turkey and beef roasts… no one asked about allergies, one of us do have allergies but thankfully nothing mentioned on the menu of this, and there was only 5 things to choose from on the menu anyway, ordered drinks and wrong alcohol was given, the food came and to be fair it did all come hot however the open sandwich was meant to be filled with slices of rump steak, grilled peppers and nacho cheese sauce…. It came and the baguette wasn't cooked, the ‘slices of rump steak’ was 3 small chunks you could never have called it the Philly cheese steak they said it was. New staff in the bar area, difficult for them as they did not know what to do and on a busy Sunday including it being Mother’s Day, maybe not advised to have new staff but I mean we all need to learn somewhere so not knocking this just maybe could have thought it out a bit better. Was over charged on the bill by £10 we were not even provide a bill just came with the card machine, checked this and corrected. Everything was unorganised, felt rushed and just disappointed by the whole food situation as it was meant to be a nice special lunch and was nothing even close to this.

Dear Greene King. You are lucky to have such a gracious and dedicated team working for you as you do at the Kings Head, Ashford. I find the pub the ideal community centred location to socialise on my own and in company. Since the kitchen work the food has improved out of all recognition and your team led superbly by the dark brunette lady and her team should be congratulated for creating a warm and welcoming traditional British pub. Well done to all involved. Thank you. Steve Yarnton.

Come weekly when down from Cardiff, more if down longer

Very nice food and friendly staff

I came down to watch the football today, and was well looked after by both Leanne and Jordan. Friendly staff, great atmosphere to be in and all round excellent time. Will be back in again due to the great service and drinks provided.

can’t even cook chips all staff on the phones .when try and complain manager not about won’t be back and shame this pub was good 6month ago marstons you need to look at this pub and get new staff

I was more than pleased with the service I received. The steak I ordered was cooked to perfection my partner went for hunters chicken which she found to be amazing. The decor and staff were really pleasant. Great value compared to other establishments in the area. I will recommend to both friends and family . Thank you to the team at the Kings head great service. I will be back for more soon no doubt.

Lovely food and fast service 😊👍

Lovely friendly pub, staff are fantastic and food is great

Our visit to Kings Head with colleagues was fantastic! The atmosphere was lively and welcoming, and the staff were exceptional. From start to finish, we felt well taken care of and enjoyed every moment. Thank you for providing such a wonderful experience. We'll definitely be back!

Lovely pub lovely food shame the young lad working behind the bar was sat on his phone most of the time. Apart from that everything else was great the pub was clean was served with a smile from the lovely bar maid will always recommend this pub!

Great food and beer, spoiled by unhappy, grim faced staff. Shame really.

Despite having booked a table for 7 people for the 25th January, and receiving confirmation from The Kings Head, plus a message from them on the 24th asking for confirmation that our booking still stood, we arrived to find no reservation on any table. I found a member of staff in the bar who said we could sit anywhere in the restaurant. There was only one table suitable for 7 people but as this was next to a radiator and was far too hot we moved to the small, private area/ room even though it had not been cleaned. Once our guests arrived and went to the bar to order drinks the staff member would not accept a tab, even the credit/debit card. As we had not seen one member of staff apart from the bar person and were not happy they would not run a tab, we left. We felt nobody was interested in us or our booking and went to the Kings Fairway where we had a great lunch, were looked after and could run a tab! Their gain the Kings Head loss and we will not be returning to The Kings Head.

I ordered the fish and chips. I can categorically say that it is the worst fish and chips I have EVER had. The batter had way to much flour and when you cut into it there was water under the batter, the peas were raw. Totally unacceptable

I ordered the fish and chips. I can categorically say that it is the worst fish and chips I have EVER had. The batter had way to much flour and when you cut into it there was water under the batter, the peas were raw. Totally unacceptable

I booked the whole area of the restaurant last night 20th January. I was appalled to learn that even though my food orders were requested a few days prior to event the kitchen staff could not provide my request on the night. When meals started to arrive, I was disgusted that they looked like they had been thrown together on the plates. The presentation was totally unacceptable. I was asked if I wanted one egg or two with gammon, one or two pineapple rings. I requested one of each on the two meals. They arrived with no pineapple and two eggs just slapped on top of food on the plate. I had to ask three times for one of the meals. Some of my friends whose visit was their first time said that they would not go again or recommend the Kings head. Surely in this day and age quality service and food is vital for a business to survive!! Not once we're we asked if our food was OK. I chose not to complain last night based on my guests not wishing to spoil my daughters birthday celebration. My sons bill came to £107 and my bill came to just over £180 I would expect better service for that kind of money. It felt like we we're in a cheap cafe. Please treat this as a formal complaint. A very dissatisfied customer, family and friends

Good food, staff seemed more under pressure than usual and the menu seems to have reduced from our last visit but still an enjoyable time was had by all.

Food was good as was the service

good luck if you go here no staff to order and when you find staff they are rude and iv complained to head office and nothing lady was in her 50s and let’s say no customer skill in this pub i won’t be back all staff to bothered to be on phones or smoking get this is why this pub is dead next one to close

New years day. Pub had been busy over Xmas period so had run out of steak etc but we were satisfied .staff were excellent

We booked to see Santa for breakfast. The whole thing was so badly organised, the staff looked like they'd just got up, nothing was ready, we didn't know where to sit, and there was still a Happy Birthday banner up, presumably from the night before ! We waited 2 HOURS for our food!!! By the time we got ours, most people had eaten theirs, seen Santa, and were getting ready to leave. When our food eventually came out, it was OK, but my daughter had beans and toast, and the toast was so burnt she didn't eat it. The Xmas Dec's were very minimal, some Christmas music would have been nice to create some atmosphere. A couple of us moaned, and we were given a full refund and an apology, finally. It's a shame, we've been in there for lunch on a few occasions and the service has been much better. I'd say this was a massive learning curve for them!

I booked a table on line for 7.30pm, received confirmation by both email and text. When we arrived at the pub we were told there was no table for us. The staff were unhelpful and dismissive. We had to get a taxi to another pub.

15 of us booked for festive menu on boxing day 4pm. Unfortunately the chef walked out about 3.45 and dropped the service staff right in it. They did as much as they could and served us what was available I.e starters etc free round of drinks and our deposit returned. Shame for the waitresses as they did as much as they could. We tried to enjoy the food they served and the family xmas reunion. Well done the remaining staff at The Kings Head. Happy New year to you all but not to the chef who left you you in a mess X

Brilliant organisation. I had booked an area for my father’s wake. Lovely food. Well presented. We were left alone and not bothered, but staff were on hand if we needed them.

The lady that served us was really helpful and lovely! The food was absolutely gorgeous and can’t wait to come back for another Sunday lunch.Her name was Joanne.

Had my birthday party there over the weekend, and was really impressed with staff and how they handled the service thought-out the night Appreciated

We came for a festive dinner. The food was lovely and service was great.

Lovely atmosphere and very welcoming we had a fabulous time by all

Haven’t been to this pub in ages so didn’t know what to expect. What a great night! Food was delicious , staff very attentive and atmosphere was brilliant. We will be back!

Had a lovely evening yesterday.