Thyme Restaurant Sunbury in Spelthorne

Staff were a bit rude. Car park is so narrow if you have an SUV or Van virtually impossible to park in. Hotel has a whole "I'm definitely going to get murdered" feel about it. Rooms are very gloomy. There are hotels twice as nice for half the price in the area.

This premier inn needs a make-over. It is very old and looks nothing like the photos. The carpets are worn. We went downstairs for a coffee only to find out the coffee machine was broken. Luckily there are other shops close by. I would not stay here again. The roof garden is dead! Could do better!

Decent hotel in a decent location. Not too many grumbles really other than the following... 1) After reading many other reviews the parking situation is a bit rubbish. Do yourself a favour and use Parking Bee just over the road - cost me £7 for 3 days (booked well in advance). 2) The restaurant size isn't great and can get busy at breakfast. 3) The toasters take eons. Considering the value for money offered by the hotel, all the above points are easily forgiveable. Sunbury train station is a 5 minute walk with trains into Waterloo every half an hour or so during off peak times and even more frequent during peak periods. Legoland (which I wouldn't really recommend) is only a 25 minute drive away. While you're staying in the hotel pop to Custard and Cream over the road for a waffle or an ice cream - the people working there are superb and the food is excellent.

Old, dirty place. It's more of a hostel than a hotel. In Poland, this place would be considered a facility where production workers or construction workers would sleep.

It was fine, clean tidy room. Everything you need for an overnight stay. Good restaurant on site, prices are fair.

Went to races, 10 minute walk from here, good parking and staff great

If they offer you the eight floor, walk away. It's a sauna. Rooms have prison windows. Breakfast is 3rd class, fired eggs have been sat there for hours look like rubber. Coffee is tasteless. Dinners: night - calamari was greasy and overcooked deep fried bitter rocks - worse than anything. Main course was forgettable. Second night dinner: ordered a prawn cocktail - which arrived frozen. Requested the tomato soup instead - waited 25 mins for a soup. Which tasted like microwave ketchup. So my initial starter is frozen cubes of prawns, or a 25 minute wait for 2 scoops of radioactive soup. Then - the sirloin steak - which I asked for, medium rare. It's very thin, so that's not going to happen. Overdone. No apology or discount for the entire catastrophic experience. Tried to complain, the staff clearly didn't understand their role, nor did they care. Told me that it was a "busy night" (there were ten people in the room) Whole disasterous stay was way overpriced. This is the worst premier inn I've ever been to. Don't come here, ever - choose.literally.anywhere else. You really can do better.

As Premier Inns go this was not the best, the rooms were comfortable, service was not the best, though when we dealt with staff they were super friendly. The location of the Inn is terrible, and the upkeep of the building is really not great....worst of all are the tiny cramped little parking bays, anyone with a car bigger than a mini will battle to park

I recently had the pleasure of staying at the Premier Inn Sunbury, and I must say, it was a truly wonderful experience. From the moment we arrived, we were greeted by the incredibly welcoming staff, particularly Manager Apurva and Receptionist Parnia. Both of them were fantastic hosts, always greeting us with warm smiles and regularly checking in to ensure that everything was going smoothly with our stay. Their hosting skills are undoubtedly 10/10. Apurva's management skills are exemplary, making sure every guest feels valued and taken care of, which truly sets this hotel apart. Our room was spacious, impeccably clean, and well-maintained. The attention to detail was evident, and I was particularly impressed with the cleaning done by Shanta. There wasn’t a speck of dust anywhere, and it was clear that she takes great pride in her work. This level of cleanliness is something you don’t always find, and it made our stay even more comfortable and pleasant. The room itself was very comfortable, with a bed that provided a great night's sleep. The bathroom was spotless, and having air conditioning control in the room was a nice touch, especially during the warmer days. The TV was an added bonus, allowing us to watch the Euros from the comfort of our bed, even if the England matches weren’t as exciting as we hoped. Breakfast at Premier Inn Sunbury was another highlight of our stay. The all-you-can-eat breakfast buffet was fantastic, with a variety of options to suit every taste. I particularly enjoyed the hashbrowns and the vegan sausages, which were both delicious. I highly recommend opting for the breakfast package; it’s great value for money and sets you up perfectly for the day ahead. The location of the hotel is excellent, making it convenient for getting around and exploring London. The staff’s friendliness and the quality of the food really stood out to me, making this hotel a top choice for anyone visiting the area. Overall, our stay at Premier Inn Sunbury was outstanding. The staff’s exceptional service, particularly from Apurva, Parnia, and Shanta, made a significant difference in our experience. I hope upper management takes note of how wonderful these three employees are at their jobs. Their dedication and hard work are a credit to Premier Inn. The combination of great location, friendly staff, clean and comfortable rooms, and excellent food makes this hotel a fantastic choice. I will definitely be returning on my next trip to London, and I highly recommend it to anyone looking for a place to stay. Plus, the prices are very reasonable, which is always a bonus!

Location was great for us, but the room was quite rundown and car park was very, very tight

Location is great for getting into and out of London. There is parking available next door and we found it cheap (£16 for 4 days) and secure. Once parked we use the car again. The nearest train station was a 10 minute walk away, accessible using the subways to avoid busy roads. The hotel is secure and all rooms are only accessible by lift and your room key operates all the locks (lift calling on ground floor, corridor doors and room). The staff were pleasant and helpful and the waitress Tegan, was especially helpful and friendly. Choice of breakfast (full English, continental and cereals).Would stay here again.

Pros: Decent room, great service, polite and attentive staff and adequate amenities. Cons: During our stay the toilet in the room was not firmly secured to the wall and had a slight wiggle.

Considering that i have rated this 5 star on all metrics, I find it hard to believe that a hotel this size does not have refrigerators or Microwaves in rooms. On all other things they were excellent.

Convenient location otherwise I wouldn’t stay there. On my most recent visit only one of the three lifts were working, so it meant waiting quite a while. The windows in the hotel don’t open so don’t expect any fresh air. On leaving a large group were congregating in the reception area, which made it really hard to get through and leave the hotel. Some ‘crowd control’ by staff would be helpful in these situations.

Bed for me was rock solid, great breakfast, poor range of beers, friendly lady in reception. Air conditioning noisy, window sealed shut.

Website said only double rooms available when we booked but staff were able to change to a twin for us

Short staffed, Easter weekend with no Prosecco no J2O only soft drink was coke breakfast Saturday I had to chase up staff to replenish with eggs hash browns etc. also the fruits, very disappointing, sorry.

Everything you expect from a premier Inn clean, efficient and good value. Only issue was restaurant couldn't do plain pasta for my daughter as its bought in pre done with the sauce

Great hotel. One of the best hotels. Staff are great and lovely. Arnas and Tia served us and they were very welcoming and lovely. Air-conditioned rooms are lovely and easy to use. Great location.

When I first seen the hotel from outside I was a little concerned but once you are in its nice and clean and the staff are helpful and friendly

The staff made it Each and everyone of them couldn’t have been more helpful and pleasant. They have made our stay a pleasure

Clean room as always with Premier Inn. Lovely staff from the front desk to bar and waiting on - all a credit to this location! I had an evening meal and breakfast - both were delicious and came hot and well presented. The downsides were that the air con didn't work properly. The room was hot. The window didn't open and there were no fans available. The reception staff did reset the air con in my room but it would only go down 1 degree and was noisy. They did not have the drinks I wanted behind the bar and there were no Decaf coffee sachets in either the room or the restaurant area. I can't have caffeine so this was disappointing (fortunately I always carry my own but they should provide this). Tried to get a mocha out of the machine with breakfast (least of the caffeine options!) but this was not working either.

Clean rooms friendly staff .nothing close by though for shops

Great hotel lovey rooms Great food good staff

Stayed here often usually ok , but after changing rooms due to broken TV, room 802 had a noisy bathroom fan that. Is on 24/7. So didn't sleep well. And no staff in reception as we left to report it to.

Sunbury is my home away from home, so I always stay in this Premier Inn as its one of the cheapest hotels in the area, and I always have a great time here. Staff are very friendly and pleasant. The food is always great, and the room I got was massive. It was on the top floor so I had some cool views, despite it not exactly being the nicest looking area. Still very cheap for how convenient its location is. Mostly anything you will need is at least a 3 minute walk away like the train station, bus stops, food shops and a few local pubs for nights out. Don't be fooled like I did though, this hotel isn't actually "in" Sunbury-on-Thames itself despite what the map says. I don't recommend walking for the village centre shops or the riverside walks, as its further than it looks, (30-35 minute walk). Couldn't hear the M25 at all, and the blackout blinds work great. Very pleasant stay. I look forward to going back.

As usual noises slamming doors and banging around. Rooms are old.

Booked in for 4 nights. Unfortunately we didn't realise they didn't accept dogs. On our way there we realised we hadn't specified we had a dog and called. We expected that we'd just get a refund and move on. However, they said we needed to speak to customer relations in the morning who would likely refund us. We called them, and typically they refused the refund for every night. Not only did we have to rearrange a stay with two tired children, but on top of that the stress caused by a completely "computer says no" customer relations team.

Out of all the premier inns I've stayed tv in the room was very very small and just looks a rundown. Service is good though

Muito agradável a minha estadia! Atendimento, limpeza e refeições excelentes.

Easy to find and has a carpark next to it. £5 for 24 hours so not offensive. We paid via the app and got a code from reception when leaving to open the gate. Several reviews mention the carpark and the ramp corners certainly are tight but I have a 4x4 and got in and out undamaged. Every member of staff we spoke to was helpful and friendly. The room was clean, the bed incredibly comfortable and we didn't hear a sound during the night. We ate in the restaurant and have no complaints, the gammon was lovely. We would quite happily stay here again.

Cold room, the reception staff, told me that i can have a take away breakfast, but in morning, the personal from restaurant told me that they don't have boxes for take away...very strange.

This place is a bit of a local landmark being that it’s a pretty tall building. Be aware there may be unsavoury characters knocking about the area in the evenings, there’s been a stabbing nearby last year and various other events, but it’s certainly not the worst neighbourhood going. You have many amenities nearby including an M&S Food, gym, barbers and various takeaways plus a Chinese restaurant. Good train links at the nearby station too.

Nice clean room. Clean bed. Clean bathroom. Tiny TV though.

The food is ‘blah’, the car park is a c**t. But the rooms are clean, the bed is comfy, the blackout curtains are fabulous, the bath fills in 2 minutes (trust me, I flooded my room first time I stayed there), and the staff are immensely fabulous. It’s my home from home and they couldn’t be more welcoming. Highly recommended

Very comfortable room but the TV could have been better

Always stay at premier inns..love their comfy beds...and always welcoming , and always helpful...was a little disappointed this time as fan in room not working very well....did not mention this as only stayed 2 nighs and IST night was not too bad , but roasting hot on 2nd night, couldn't open the windows as they were fixed...would return to Sunbury cross premier again , but I would mention to staff next time if fan was not working...

Great value for money with ideal proximity to Heathrow

Well I’ve not stayed here yet, but what I will say is that it looks tired and outdated from the outside. premier Inn you really Need to sort this out. Will update when I get some photos

Clean room good breakfast but not the best selection off beer for the night time 😉

Standard premier inn to be honest. Staff are very helpful and welcoming always

Handy underground parking, attentive staff, clean room and well stocked breakfast. Was also pleasantly surprised with the bar prices which were very reasonable; as a result I had two gins to wind down after the long journey from the South West!

Easy parking at a reasonable rate by app. The restaurant is very good. Rooms are what you need for a good night sleep. Price is competitive.

The room was comfortable and clean. Sara who checked us in is such a helpful and genuinely lovely lady. Breakfast was slightly bland but the black pudding was yum. Would stay again.

Second time I have stayed here after a night out and everything was as I expected. Rooms are okay, and clean, maybe getting a little dated, nothing special but then nothing bad. Not had a chance to eat here. So can't comment on that. Comfortable bed and had good sleep. In my room the back out curtains were very effective.

Out dated rooms. Asked for extra towels as stayed for two nights, the person knocked and left it on our door step, not very hygienic! The car park is an absolute joke, if you have a small car it's fine but anything bigger than a Leon or a corsa and you're buggered. Just don't bother.

Green nights sleep. Staff really really good. So helpful. Thank-you to the hard working staff at breakfast

The staff make this place. Great service

Great location, great staff, special mention for Santana the manager, couldn't have been more helpful !!! Breakfast probably one of the best I have ever had in a Premier Inn, rebooked for next February already ...

Great stay, car park very snug for getting large car in

Reception room excellent, clean, breakfast very good what more do you want

Clean rooms, friendly staff, reasonably priced, awesome breakfast. Spent the weekend there as attending a wedding brilliant place cannot fault it.

Very clean and everything you need. Breakfast has been good , the veggie sausage a bit overcooked. But the staff are very helpful and polite. The room was quite hot at night. Maybe a light cover , as an option to the quilt. But a very good stay, and would come again.

It's good .but the car parking is very tight that is the only thing not so good . All the rest is fine

Not the best place we have stayed in. We picked this hotel for its proximity to Thorpe Park and its advertised parking. Trying to manoeuvre around this carpark was a real test of our driving ability and the majority of the spaces not big enough to park in and open a door to get out. Our family room had air conditioning but it didn't work and there were no windows to open for air. It was an uncomfortable nights sleep. The second single bed is only suitable for a toddler. Breakfast was buffet style and unfortunately cold. If we ever return to the area we will look elsewhere for somewhere to stay. I suppose it is true what they say, you get what you pay for.

A gentleman named Santana was amazing. His customer service was 100% it made our stay so good. Only thing wrong was the bed blocking the bathroom. Need to change that.

Great location. Friendly staff. Clean room. Great price

All very good ,clean room , lovely evening meal and a wide choice for breakfast.

It's your standard premier inn apart from no beer on draught Bed you couldnt move on as it was like a rollercoaster at thorpe park. Very noisy too Rooms are basic tv I needed my glasses to see it it was that small

The food was terrible bad service and the bad broke so I had to sleep on the floor would not recommend

Lets start with a plus, the staff were friendly, helpful and probably a little stretched. The car park (£5 extra) is a nightmare for anyone with a car longer than a mini and higher than a standard car. All of the turns have to be done at less than walking speed to very carefully negotiate every corner. If you are not a confident and experienced driver (which I am) don't even consider this car park. I managed to curb one of my alloy wheels, even though I was being very careful. The rooms are basic and in need of some serious TLC. They were reasonably clean, but not as clean as I would expect during a pandemic (but then again the staff were stretched). On arrival we had to wait for our rooms to be cleaned (never experienced that before). We were not advised of anything we could do except stand and wait until they were ready. The windows are all sealed shut although there was aircon in my room but this took about 4-5 hours to get the room to a reasonably cool temperature and it was not that hot a day. During our visit a lot of the food and drinks were not available (part of this was pingdemic related I believe). So to sum up If I was booking a hotel, this would not even be a consideration regardless of price. August 2021

Noisy neighbours in next room and I was working nights phoned reception to complain but no answer

Was a bit apprehensive having booked and only read the reviews after I booked but what a pleasant surprise, from the outside admittedly the building looks a little grubby and the car park is very tight but once I was in the staff were welcoming and helpful, both on front desk and in the restaurant everyone was excellent, the room was immaculately clean, everything you need for a short break and very well presented, only downfall was a very small TV in the room but it did the job absolutely fine, overall considering I paid less than £50 for a night in London it was money well spent, also the steak in the restaurant was excellent and very well priced, will definitely stay again and think some of the negative reviews are pretty harsh

Stayed here a couple of days ago staff are great, just felt it was outdated having stayed at another Premier Inn the night after at another destination it was obvious this one was in need of a refresh. Breakfast was ace and like I said staff were spot on even when the lift decided to have a 'moment'

We had a gentleman called Santana who checked us in..he was so charming and helpful.. nothing was too much trouble ! Beds were so comfy,as always!

Would of got 5 star but the prices of staying for tea is absolutely extortionately over priced. Pub grub for 10 star cuisine, air con is very loud and worse that the hotel is windowless so you can't crack it open to allow fresh air to enter. Beds are extremely comfortable and breakfast is OK.

Nice clean comfortable room and staff helpful food was good as well told all my friends 🙂

Very helpful , and breakfast was fab , rooms very clean and big , Well done

Very nice hotel , lovely staff and great breakfast

This place was amazing I can't thank the manager enough she was caring and helpful she made my mum feel so comfortable and safe and look forward to using again

Found it very easily. The first thing that we had to overcome was the car park. It was on multi levels and never struggled for space. Also reasonably priced at £5 for 24 hours. However the parking spaces were very tight and manoeuvring up the different leves was really tight( plenty of car paint on the walls to prove it). We were in a family room There was no air- con as advertised. One of the bulbs in the bathroom was out. No hot water at midnight. We weren't informed there wasnt any room service due to covid. Not bad but wouldnt stay here again. Our room was also very dark.

Nice staff, handy location but pay to park isn't the best.

Ok surrounding area not great also agree underground car park very tight, however, once inside the Premier inn it is very clean and tidy. There is a nice restaurant/bar which we used, as the surrounding area wasn't that great and weather awful. Food was very good and tasty also service good. Rooms very clean and adequate for our stay. Staff very friendly/accommodating and seemed to care about the clients - thank you. We had stayed in a Premier somewhere else the night before and therefore noticed a difference in staff attitudes!

Sadly in need of some TLC, but comfortable.

In general always ok. Been several times here as business trip. Reception absolutely amazing all the time. In room downside room was very cold when arrived. Restaurant what will i say. Every single time, when ordering the food and arriving, all the times ive been here, no salt, peper, sauses with the food, due to waiting until someone check if all is ok (none every-time, until i actualy raise my hand) my food 9out of 10 is cold. When done eating it will takes ages fir collection or even asking for a drink or if all is ok. If they do it takes a long time. This happens every time. Our company pay lots of money yearly for us to stay, but some things arent correct.

Very clean and comfortable. Excellent.

Do NOT park in provided car park if your car is any bigger than a bike unless you are willing to pay for new wheels, not to mention that every space was covered in litter. We’re greeted by rude staff who demanded we proved ID and walked off with our IDs for 15 minutes with no explanation. The room was extremely dirty, long curly hairs in the bed and bath before we had even put our bags down, bed was falling apart, very loud and creaky. Toilet seat was found dirty and covered in grime. Huge stains on the walls, ceilings and chairs. We were booked for 2 nights and had to cancel our 2nd night because it was so terrible. Noises from outside our room all night, genuinely felt like we & our car was unsafe in the area. Will never be staying here again, this is not what we have paid our money for. Do not recommend to anyone.

Hotel was OK. Not amazing but not bad at all really, just average. However the car park is very very tight! You would need to park elsewhere if you are in a large SUV, or take a cool bottle of water to reduce your stress!!

Simple but good. Location is good as well.

Rooms adequate for the price, nothing special. Breakfast really nice and food value for money. High chairs provided for little ones. Dining room staff very helpful, nothing was too much trouble. Beware the car park will cost you a fiver for the night. Good budget hotel would recommend

Good value, comfortable and clean. The premises is looking a bit tired though. Not surprising after the last 18 months of little money!

Excellent service from top class staff again

Stayed for 2 nights. The bedroom & all public areas were very clean & tidy. But the 5 stars are for the staff mainly. From the very polite and friendly receptionist to the awesome staff in the restaurant. Nothing was too much trouble. Well done guys you are a brilliant team

Needs updating in line with other premier inns. 12inch TV that half faces the ground doesn't match the photos when I booked... Asked to swap rooms and was told by they were all equally bad.

For the price, it's definitely good value for money. It's not the best quality Premier Inn I've stayed in (outdated decor) but all round pretty good. The staff were super helpful and friendly, the best staff in any Premier Inn I've stayed at! Especially a Nordic man (I think he's Nordic!) on reception. His name began with an S, he was so helpful and went above and beyond to make me feel like a valued guest. He brought this review up to 5 stars. Promote that man! :) The guy working the desk in the restaurant was also very helpful.

Friendly staff, clean rooms, nice breakfast. The only negative is the parking, if my car didn't have front and rear parking sensors I think I would've scratched my new car to bits. If you're driving anything larger than a modern hatchback, I would recommend parking at another car park overnight. Each floor has a ramp, but a large chunk of the ramp is big concrete steps, each ramp required me to reverse and try again about 3 times.

Very nice hotel and the staff was great aswell

Staff was fine, but the hotel itself needs updating...can't believe the TV in the room is as small as a tablet...

Good clean comfortable room, very friendly staff, everything we expected or required.

Amazing staff and very clean room

Close to the M3. Plenty of shops close by. Staff(Javier) very helpful. Parking at £5 for 24 hours is very reasonable.

Excellent location, close to centre of Sunbury, very helpful staff

Old, tired and staff not helping wit covid. Avoid. Jamie was really really rude to me and staff not social distancing sort it out primer inn !

My work van would not start, the man on reception was fantastic and did everything he could to help 😀

I stay in premier inns all over london. By far the worst I've stayed in. A communal door kept slamming shut all night, tiny tv and on my final morning I woke to a cold shower. Looks like the place was last done up in the 80's. Go elsewhere.

Usual clean, tidy and comfortable

Nice and convenient store, I liked the friendly atmosphere from the stuff.

Car park is too small, struggle to get estate car around. Very old rooms need of a refurb.

Loads of parking space at a very good price compared with some places. The hotel was well equipped and very clean.

OK, shame no food at all, not even takeaway