The Jack Phillips in Waverley

Dear Head office I am writing to express my dissatisfaction with the service I received during my recent visit. Normally, I look forward to my two days off work and especially enjoy breakfast during my stay. However, my experience this time was extremely disappointing. And today told there's no eggs. Why don't they get some from Tesco's. Firstly, breakfast was delayed for about 20 minutes, which I understand may have been due to a shortage of staff in the past. However, what I found unacceptable was being told that both coffee machines were offline and under repair. I visited on another occasion they are still ropy. As a regular guest who typically enjoys a Mocha, I found it frustrating to be offered only soft drinks as an alternative. This is simply not acceptable for the service I expect. What made matters worse was the lack of concern from the Duty Manager, who did not seem to take the situation seriously or offer any meaningful solution. I am truly disappointed with this experience and may reconsider staying here in the future unless these issues are addressed. I hope this matter is taken seriously, and I look forward to hearing from you. Updated 19th Feruary.

Whenever I visit, I always enjoy a Bud Light with a slice of lemon. I really appreciate that you take the time to prepare it this way for me. Thank you for making it just right! The food I have tried was truly delicious. I appreciate the attentiveness and friendliness of the staff, which really enhances the experience. The atmosphere is warm and inviting, making it feel familiar and welcoming. The garlic bread with cheese is a standout dish that I highly recommend!

One of the better Spoons. Nice people and a good family atmosphere. 2 good meals and 2 quality drinks for under £20. Great value for the equivalent of over £50 in Surrey pubs.

A great looking pub to relax and chill out with your freinds over some nice food and a couple of your favorite drinks from the lovely staff

Good value food and drinks. Very popular

Good food served fast, low prices. Friendly staff.

Good pub. Very roomy great for wheelchair user in our group as it has ramps.

Always enjoy our visits to Godalming Wetherspoons.

Fish excellent. Need the batter recipe. Top notch. Will be coming back.

Better than average spoons. Food hot portions are a bit hit and miss

Very weird. A member of staff called me from the number registered to the pub, put on an Indian accent and then giggled and hung up. The manager says she has no idea who this was and that they haven't made any calls. 🙄

Easy parking, free on a Sunday Good service and fast

Great choice of beers, wines and spirits. Good food menu with lots of options. Prices are excellent. A nice place to eat and enjoy a drink with friends and family.

The manger did not even say hello or thankyou not even a smile she just served us with the nodding of the head why would you even work there being that miserable

Decent place. No WiFi. Decent food

Food wad slightly over done. Plus Cheese. Service was good however had to wait a while to be given a plate I asked for twice and still had to wait. Atmosphere was noisy to start with, couldn't here my friends talk although not many Tables left.

I recommend good food. French fries made from real potatoes. Fresh cod in delicious breadcrumbs

My local. Burgers are actually decent but I'm giving ur a scathing review because one of the staff upbraided a two year old (!!!!!!!) for hitting the buttons on the fruit machines. What do you think he'll do, develop a gambling habit 😄 Stars removed for lack of cop-on. Staff are much nicer than the patrons...ugh

Really lovely staff, friendly, helpful and happy!

We popped in for lunch after a pleasant walk around the pretty town of Godalming. I had the Katsu Curry and my wife had the Ramin Bowl. Also a pint of ale and a glass of wine for the lady. Food was lovely and a good selection of beers. The pub was exceptionally clean unlike the Wetherspoon' in Brighton where you wipe your feet on the way out.

A good onist pub, very good value beer and food, biggest problem it can get very busy.

It's Spoons and is what it is. Curry night is always ok.

Does the job if you are starving! Now discovered the triple American burger ! Good beer and lager selection with a comprehensive menu. Something for everyone. Plus great deals on beer and lager at the moment.

It's a spoons, Quite a good one though.

Didn't have food however looked good cheap booze good atmosphere and most importantly clean

Horrendous attitude from the staff. Managed to get my food order wrong then argued with me about it. Food cold.

Great place where else can you get all walks of life disabled people with learning difficulties people from local church local workmen all welcome all having a good time staff hardworking friendly food very reasonably priced and tasty lots of space ..

I don't frequent pubs and don't drink alcohol. I do however have to eat and drink out a few times a month and I would always choose a Weatherspoon's because you know what your getting and its affordable. I have been here a few times and have never had any problems from the staff or clients and have found the staff to be really very enthusiastic. Coffee is great.

A very well decorated and modern looking pub. Especially for a spoons. Cosy pub.

Great service and friendly environment Price is one of the best, and food quality is incredibly nice.

A great atmosphere and very well priced menu, we will definitely come back

In my opinion this is by far the most prestine Wetherspoon pub I've been to. I'm not surprised as Godalming is a quality town too. Internal decor is great. Good lighting, so no problems with reading the menu. Good variety of drinks and food is good quality as always. Served quickly. The hot drinks vending machine worked ok the last time I went at least. Definitely recommend this pub.

Food nice staff are friendly too.

One of the Spoons we went once to and won't return. Very dirty tables, even after staff "cleaning" them, and me using wet wipes afterwards. Staff had no idea about where the tables were, and were running through the pub with our food on the plates getting cold. Dirty cutlery as well, so had to run to the bar, and then wait until someone came over with a clean one. Upside of course all the Jack Phillips memorabilia.

Coffee machine a find for a quick morning pick me up!!

Awful service. Girl was slagging me off to other staff members while my cousin was at the bar very unprofessional slow staff

This is a Wetherspoons, it is extremely popular, especially on a Sunday. Fair priced, good food and plenty of choice. In fact, I think, you would be hard pressed to find better value. I can't be considered a regular, but I have been on numerous occasions and to date, not one complaint. The staff are friendly and helpful, and the food has always been excellent. For me in particular, I like that they offer "small plates". If you're not a big eater, or need room for "pud", check that section on the menu. My favourite is the all day brunch. My plate is left emptied. There is no waste and I am full. Better still, you can choose your meal with or without a drink. It really is excellent value.....AND.... currently, free parking on a Sunday. A rarity in and around the area. The car park is to the rear of the premises, of which lies the park and riverside walks, all rather pleasant.

Sent back cold all day breakfast on a cold plate after waiting 30 mins.... Congealed solid cold eggs..cold beans....colder sausage. It came back 10 mins with better eggs..... Nothing else ...it was even colder! No concept of hot food from person in the kitchen and the unsimpathetic "Manager". We are busy.... I am a Spoons fan...worst meal ever.. Even when you give them a second chance.. Just an insult from people with no concept of customer service and basic respect.. Table 30/ 1230/24 April 24 NB The ingredients were a very acceptable standard.....not the cooking....or attitude!! I was offered a free breakfast later by the area manager.....but I just couldn't be bothered..

The best place to get a cooked breakfast after a night out 5/5

The fried egg was just right, with a slightly runny yolk perfect for dipping toast. The sausages had a nice brown finish, and the bacon was a good mix of crispy and chewy. The black pudding was rich and tasty. The hash browns were crispy and golden, and there was a generous portion of baked beans. The mushrooms were juicy and well-seasoned, rounding out the meal nicely. The toast with Anchor butter was a nice touch.

Inexpensive good food plenty coffee. 😋

Freindly, warm and good value pub. Great hot drinks

Lovely friendly staff good food very reasonably priced 👍

We had a delicious meal and the beers were wonderful. Very nice atmosphere. Will definitely visit again when back in the UK.

Always helpful & friendly when I go in for work with the peoplei support, also a relaxed atmosphere when I go in socially

Good standard Spoons. Lots of extra seating at the back which helps in busy periods. Always good for some reliable food and drink. Great value!

Very good service, polite and helpfull staff, nice and fresh food.

My colleague that sat with me didn't want ice in drink. I think 🤔 possibly ask if ice is needed.

I walked along the River Way from Guildford and wanted somewhere to sit, rest and eat. The JP provided all three and my Beef Madras and AF Lager were perfect. I know some people have issues with Wetherspoons, but I like that they all busy and active and provide a consistent good-value experience. Staff were also friendly and efficient,

It's Wetherspoons, you know where you stand! However, our visit exceeded expectations. The food was really nicely done - crispy chicken and an impressive pizza base. Service was great.

Ordered all day English Breakfast around 1230 on 19th April table 30... After 30 mins it arrived with cold beans..cold sauges.....cold bacon..and frilly ,cold and solid fried eggs ...... At least the chips were hot! After a nibble we complained to what appeared the large abrupt Manageress. We gave her a chance to show that it was not the normally excellent standard we expect from Spoons ..... She totally failed....most of it was still miserably cold including the actual plate... Absolutely no concept of hot foot...from the cook ...and this Management whose excuse was ...we are busy..... Worst Spoons experience and attitude award !???....

It's a Spoons! Food was a great price, parking free and next door.

Obviously great value for money. But the staff are particularly friendly and clearly happy in their work.

Inexpensive place for a meal or a beverage. Food is decent and beer is beer

Nice quick dinner with family here

Such helpful & pleasant Staff. Helped sort out a vegetarian brunch. This is the 2nd time I’ve visited the Jack Phillips Weatherspoons, requesting special dietary requirements, and they were super helpful. Nice & clean, too

Food was great and prices unbelievably cheap

Food was shocking,ordered nachos but not even enough sout cream or guacamole and when asked for a bit more they wanted to charge us. Chicken wings were not good either, sauce was rubbish.

It's a Wetherspoons. I had a perfectly satisfactory sausage and egg muffin at a clean table, ordered from a pleasant bar attendant. The food arrived quickly and was delicious. For less than a fiver!

Ordering from table wasn't working (3 phones with different networks) so had to order at the bar which was OK, but server messed up the drinks. Food was ok. Atmosphere was good.

Went there for lunch today and used the app to order 2 x large mixed grills, one with a paid-for extra egg. The drinks took 15 minutes and the food 45 minutes to arrive. There were uncleared tables, and empty glasses were piling up. When the food came, the extra egg was missing. When I mentioned it, they argued that I hadn't ordered it, until I showed them the email confirmation. Also, the meat was overcooked, the eggs were not runny, and the tomatoes were missing from both plates.

Nice staff and food is ok. Today I was served an excellent breakfast (by Spoons standard) so that was pleasing. You know what you are going to get when you visit a Wetherspoons and this place doesn't disappoint.

A value Weather spoon pub. Always busy. Food is served quickly.

Feels like a real social hub for the town, prices are good and the staff are really nice

Lovely breakfast,nice pint, lovely waitress 👌

Good food reasonably priced with a drink, but missing roasties on the Christmas Turkey dinner.

Not really enough staff to serve quickly enough, not even busy. What I can't stand is bar staff that don't know WHO is next in line to be served. Just shouting "who is next" is not good enough, because there are ALWAYS people who just push their way in when they are clearly not next. Their WiFi is absolutely totally useless. Also didn't see much happy faces from the staff, except to regulars, so no smiles if you are a stranger !! My beer, when I got it, was fine.

This used to be one of my favourite spoons, we come here every Friday for breakfast but the last few times we’ve been have been awful, worst of all was today, breakfast was stone cold and when complaining to the blonde manager her response was “I’ll let the kitchen know” what sort of response is that? She always looks like she hates her job, never smiles and never greets you or says goodbye, absolutely shocking. Won’t be rushing back to this one.

Went at 10pm on a Friday and was already shut. Very disappointed.

I could criticise all day long..this is cheap and you can usually find a seat. Luckily for me Rhys is working today. He has only met me couple of times. I look a state after motorbike collision i drink with straw and cant handle too much ice. I had to order on App as legs hurt. I haven't been in here for weeks. I swapped my JD for Cognac today and was SO impressed when Rhys bought it over with 2 ice and a straw. Little things like that mean a lot when you've been disabled sleep deprived and in pain for 2 weeks 💙

No clean tables all with dirty plates very slow serving have to be told to clean the table poor management everything is in slow motion mode

Cheap beer, cheap food, adjacent car park, very little by way of ambience. Staff generally very friendly but clearly the cheap booze attracts a certain clientele that staff spend too much time sorting out. Great for a quick bite whilst in town. Some absolute Bargains on the food menu and coffee is a third of the price of nearby coffee shops.

Great little Wetherspoons. Good value

It's a Weatherspoons. Does what it says in the tin.

Great cod & chips & the curry's good too! Cheap & cheerful. Often pop in with the family...👍

Food is good and well priced, drinks are likewise reasonably priced, pretty much as you'd expect from a Wetherspoons. Service is generally quick. My only frustration is that they often close the dining area at the far end of the building nearest Crown Court Car Park, without any sign of it being used for a function, this pushes everyone up one end of the pub which makes it much noisier.

Brilliant place going there again value for money as well as the beer

Friendly, cheerful, helpful staff, nice relaxed atmosphere, the food was cooked and served perfectly. We felt very welcome and cared for. Highly recommend for lunch 👌

I normally have an excellent time at the pub, I am a regular customer and never have any issues. I don’t want to bring the rating down for the pub but I was left shocked at my most recent trip. There was a server behind the bar I don’t want to name her on here but she was small with very short brown hair. Her attitude was extremely rude, scowling at me the whole time when I was ordering like she was disgusted with me. I didn’t feel as welcome in the pub as I normally do. I do love the rest of the staff there and it has one of the best environments and atmospheres. Please don’t let this review put you off just wanted to express my concerns so this place doesn’t get ruined.

Nice enough place but it's the noisiest Wetherspoons I've ever visited. Popular and busy, lots of kids but the problem is the sound effects. You get a deafening train whistle blasting every 2 minutes. I asked the waiter about it and he confirmed that it drives them crazy too!

Honestly it's a real breath of fresh air to write a review without a "but" or negative response Table order from qr code on the menu was fast and efficient Food came out hot and ready to eat Place was clean and staff fast And friendly. No bad feedback as all

The duty manager on the evening of 29th August 2023 extremely abusive to a group of eight retired customers who were occupying a table near the front door. The manager held the door wide open to allow the smoke from a group of persons her was talking to outside to blow into the pub and on being asked to close the door told the group to move seats rather than apologise. On being challenged he became abusive and subsequently encourage a group of youths to harass and insult the group who were from a local Church. I was quite disgusted with the attitude and actions of the manager who is clearly unfit for his position, shocked and very upset.

Good for a quick meal. WiFi is fast and friendly staff.

Quite cheap normal pub good service.

Couldn’t have asked for better service! Came in from the pouring rain, found a table towards the back as the bar area was so busy! Ordered on the app, drinks delivered within 2 minutes food within 10! Good hot food served with a warm smile on a thoroughly miserable day!

It's a wetherspoons. You get what you pay for. It is unashamedly basic, usually busy, and great value as long as your expectations aren't too high.

Nice friendly staff, nice atmosphere, good people 👍

Why would I receive custard with a main meal if I've ordered cookie dough the clues in the pudding. Edit, the duty manager has been in contact and resolved everything with a complementary meal hopefully I can enjoy it before leaving town.

Really lovely Spoons. Good for people watching in the day with the terrace. Awesome craft selection - more than the average spoons. Wings brilliant. Thanks gang.

Popped in for lunch as I had a busy work day and an evening event so needed to ensure I was fueled. Did was good, typical of a pub brand and cheap. Service was quick.

Kitchen now open after refurb and ordered meal. Main meal was OK but desserts advertised as having ice cream arrived without...staff member explained that there was no ice cream left, no offer of a refund/discount and had to check with manager if there was any custard and a small quantity was provided. Not a great customer experience and a few yards opposite the pub was a late night store (Kendrews) that has ice cream.

The Kitchens are being refurbished, and closed until the 4th July 2023 , so no food when we went on the 27th June , so I should check if you are travelling there any distance, as this is not mentioned on there WeB site

I had a really nice curry here with my friends.

Awesome place to visit! Cheap n cheerful, but in a good way

Always friendly staff. Food was hot and delicious. Coffee ☕ good! Just a nice cheap and cheerful place to eat and catch up with friends.

Good food, Good beer. Good price. Need I say more. 👍

Reasonable prices, pleasant area, polite staff

Food ok but need to check your bill.before paying as if you are over charged you will.not get your money back.

Very impressed with the staff but busy/crowded

Food was good and had meal deals. Enjoyed the location for a quick bite.