The Ivy Royal Tunbridge Wells in Tunbridge Wells

My daughter and her friend shared their 13th birthday celebrations at The Ivy in Tunbridge Wells. Staff were attentive and made the girls feel very grown up and special. Jay and team were wonderful and even helped with mocktails and photos. They found space for us mums at the bar so we could also eat, but away from the girls. The girls enjoyed fish and chips, calamari and chocolate bombs. The mums enjoyed the Stilton soufflé. Apart from not being able to bring in our balloons (it would have been helpful for the ‘no balloons’ policy to be more prominent on the website), we had a wonderful time. Thank you Jay and team!

Very warm and professional welcome. At our table a young man called Alex served us. I struggled to find a dish as boringly I have many intolerances and allergies and it can get embarrassing. Alex was discrete and very helpful. At first I was down hearted. After eating the gluten free squid and then the duck and sweet potato curry I am so excited to return. 🙂

Lovely place with great menu and service. Feels a bit londony which is great for Tunbridge wells. Great range of food and can’t really go wrong- but maybe book at weekends and holidays

Not as good as one expects from an up market restaurant with a bit of a reputation. Great atmosphere, attractive funky surroundings and superb service are sadly not matched by the cuisine. I couldn't find anything I really wanted on the menu so chose an Ivy burger. Big mistake: overcooked tasteless beef with dull trimmings - although the chips were home-made (very rare these days), so that was a plus. I started with a soup, but it was lukewarm and dull. Soups are the easiest dishes to create. I'm the world's worst cook, but I had made one for myself the previous day at home, and it was far tastier than the Ivy's one. Also, they charge you over a fiver for a glass of water, but don't tell you first. Daylight robbery.

Not bad, good food and nice staff! Reasonable price

First time ever to an Ivy restaurant and it was fantastic. Greeted warmly at the door and taken straight to our table. Our waiter was lovely, he was charismatic and friendly. The restaurant was fully booked and the atmosphere was great. Now the food- one of the best meals I have ever had. Scallops and soup to start and they were happy to accommodate my fussy eating with the starter. Mains were sea bass and flat iron chicken and we couldn’t fault it. Great value for money considering the high quality food and service provided. Thank you

The overall experience was positive with beautiful food and attention to presentation in everything from the plates, tables, right through to the staff. The venue itself was extremely noisy and I think this is just down to the many hard surfaces and not enough soft furnishings that would dampen the sound. It made conversation difficult. We were a group of 6 and celebrating an occasion and the staff presented a little treat for the table at the end which was lovely. The food was great quality and everyone enjoyed their choices. The half chicken and the chocolate bombe went down very well as did the veggie soup brunch option. Eggs Benedict was perfect! The staff were friendly and attentive but for so many staff on the floor, service felt a little slower than usual in an Ivy.

Beautiful restaurant with friendly staff. Good range of vegan mains, okay for starters, but only desserts were sorbet/fruit. Quite small portions, especially for the starters (£12 for tiny salad)

After 2 disappointing dines out of service I now have to reluctantly leave a negative review. My first meal was a booking for 4 on my 25th birthday it was a nice treat out, that unfortunately ended up in lack lustre service starting that when we turned up at our booked time and were told the table was not free and to go away and come back. We weren’t offered to sit at the bar before just told to leave and come back in an hour or so. We returned over an hour later back to find the table was still not ready. (8:55pm) We were not then offered cloakroom for all our heavy coats unsure why. This wasn’t a good start as at this point is was really late. From there the service was extremely slow and like other reviews the club was now open (and extremely loud in the restaurant) as it was about 9:30/10pm by the time we sat to eat from our 7:45 booking time. The food was good no complaints but they also forgot my birthday plate even when prompted twice and the rest of the service throughout was not very friendly nor what you’d expect when paying for service at the ivy. In light of this I was offered a voucher to return. Which I intended to use tonight. This then ended up in an even worse experience. The meal was okay and the service this time was great from our lovely waiter of who I didn’t catch his name. It was a much better experience until we got to payment and using the voucher that is. A new waiter came to take payment so I presented the voucher and email attached. After 10 minutes or so of him at the till he returned to say the voucher wasn’t valid and that I must of used it already and was trying to redeem it more than once. Which was not the case it was issued less than a week prior and was unused. When I asked if I could speak to the manager who gave me the voucher it was refused and he shrugged to say I could have shown it anywhere as it was on my phone (the email stated it can be used on a phone)This resulted in me obviously being visibly upset and then having to pay the full bill with no voucher reduction. I did also raise this with the front of house staff but again wasn’t given any kind of resolution to speak to someone about this. Considering the only reason I returned was to use the voucher and see if it would be a nicer experience. I would 100% not recommend going here to local friends and family due to this series of events and have been left feeling embarrassed due to how I was spoken to in the restaurant in light the voucher was already an apology for an incredibly poor evening on my birthday. A really disappointing turn out again after what would’ve been a good evening. Customer service doesn’t seem at standard

My first time here... went for brunch.. apparently it's THE place to go! It really isn't though. Food took almost an hour to arrive. Coffee was lukewarm warm. Food was also not hot. Lots of items missing. When the food came out of the kitchen, four (FOUR!!) staff members looked at our tray for just under 10 minutes, not quite sure why. Even then, when they placed the food on the table, 3 of our 6 plates were incorrect. I don't get the hype at all

The food was really tasty and the service was amazing.The decorations is very beautiful 😍

I booked for my friends birthday lunch, lovely friendly greeting at the door, beautiful restaurant you get a great feeling when you arrive that its a special restaurant! We had the x2 courses lunch offer which was great value for the high quality of food you get! Loved the food choices so we shared two starters which were beautufully presented and delicious.The food came at just the right time so we didnt feel rushed but werent waiting too long! V.attentive waiter who was so polite and professional. They brought my friend a lovely birthday profiterole with a chocolate happy birthday which was a lovely touch. The restaurant did get busier while we were there but it never felt noisy or crowded. I will definatly go back it was just a lovely experience.Thanks The Ivy T.wells.🤗

Amazing experience as always... but Jay was incredible. So attentive, so friendly and made our lunch even better than usual! Thank you!

Came here for my birthday and was made to feel SO special - thank you! Was served by a young man with glasses who was very lovely and chatty, lovely time :)

Great food (blackened cod, Stilton souffle and chocolate bomb). Very prompt and attentive service

Shame there was no sirloin when we visited. Only option was Ribeye which was not our preference and the cost was significantly higher. House wine is always a winner.

Scallop was warm didn’t have nice base cooke on the pan it was okay wouldn’t order again. Rest of the food was good 👍 service was slow because Saturday it was busy overall experience was good.

Sunday afternoon visited for drinks only. Aperol spritz very nice !

Loved this place. Great food, great service. Recommended

First class experience. The food was well presented and delicious. And the staff were very helpful and spot on with service.

Fabulous food and great service

Most pleasant and enjoyable lunch with excellent food which was good value although drinks were expensive and service whilst good was a little 'stiff'

Average food for the price. Nothing special and not a patch on the Parent restaurant in London. Typically what happens when such a famous brand sells out as a chain. My partner ordered a blackened cod which was over cooked and dry and my fishcakes were bland. This aside, the atmosphere is great and unique. But the food needs to be elevated to the expectations you’d expect from such an institution.

So, since they opened it’s always been an absolute pleasure, Hany and all of the staff provide the utmost in service. You guys are my go to in TW .. thank you Arif x

New Year's Eve at The Ivy, Tunbridge Wells was fantastic. Quite extraordinary party atmosphere, delicious food and music (a little too loud for us oldies) with all the staff in a party mood. The printed, musical NYE menu was clever, fun and a great keepsake. Thank-you for such a memorable evening.

A slight delay when we arrived and we had to wait 15 minutes to be seated. That was the only criticism we had and it was New Year’s Eve and the place was rocking so forgivable really. 6 glasses of complimentary Prosecco put that’s right! The meal and the whole evening was great. Food was of the standard we have come to expect from The Ivy - simply superb! Service was absolute top notch and it was great to see the staff boogying to the DJ’s sounds as they served drinks and food. A lovely evening all round and a great finale as the clock struck midnight.

We have a meal here every Christmas with friends after ice skating. The food is always great and the service is always good. We will return every year as a result, and if we lived in Tunbridge Wells, not Sevenoaks, we would definitely visit more often.

We booked a table for 5 people at 20.45 on a Friday night..... the food was amazing as always. But after we finished our meals and desserts, we wanted to order coffees and baileys, but were told the bar had closed and the coffee machine had been cleaned and they could not make any more coffees. It was only 10.40 when we tired to order coffees and on the website it says the restaurant was open until 1.00am. We were then told that it was quieter than usual (I agree that by 10.50 there was only our table in the restaurant), so they had decided to close early. It's not a big thing..... But our total bill was more than £640, so I would have expected at around £130 per head, that we could have at least ordered a coffee after our meal (at 2hr 15mins before they were due to close) But as I said, food was as amazing as always and every The Ivy restaurant is always a pleasure to sit and relax and dine.

Great food….seating was a bit of a squeeze

Wonderful dining experience, as always!

We came for my brother’s birthday dinner. Starter’s were fine, good not great. The main’s took a while to come where we had to remind the waiter that we were waiting. 2 steaks & 2 burgers. Nothing wrong with the steaks. The burgers were dry, over cooked & every mouthful was hard work. After complaining to our lovely waitress, a supervisor came & over & tried to justify the burgers. After repeating why the burgers were bad, he persisted to justify why the meat was dry, or why the bun’s were too much. Came off a little rude as if he was taking it personally. Apart from him & the food, the atmosphere was lovely & our waitress on our section was charming.

Charming staff! If you are served by Anna or Jay you know your going to have a night to remember! #blessed

Head chef was lovely, looked after my table and needs. 11/10

I was hoping for a lovely Christmas atmosphere, the restaurant looked lovely, food was lovely as was the service. Still, we werent prepared for the nightclub underneath the restaurant and at various points my cutlery was rattling on the plate - such a shame and disappointed.

Went for a Christmas meal and absolutely loved both the food and the service!

Came here for a family birthday dinner and was very impressed with the service and attentiveness of the staff. The food was delicious - I would personally recommend the duck curry, but the fish and chips and steak looked good too. Had a really buzzy atmosphere (only watch out for that is if you’re hard of hearing then this is not the place for you when it’s busy). Would definitely recommend and come again.

Had the festive afternoon tea. Very disappointed especially for the cost which was £40 including service charge for one person. I was with two friends so didn’t want to make a fuss at the time and ruin the day but they were not happy with their food as the waiter got the switch of sandwiches wrong e.g not liking cheese so wanting to swap for something else but instead he provided them with 3sandwiches which were exactly the same! The sandwiches were not special and the salmon and cream cheese, which I had, was more like a cake texture. There was then one small soft roll with chicken and one finger sandwich with just butter and cucumber. Apart from the scone and white chocolate cake the other two cakes were quite frankly awful! One of them I couldn’t even tell what it was as it had no flavour. There was also a minute mince pie. The waiter, though cheerful, came and topped up our tea but forgot extra milk and because it was so busy you couldn’t get his attention. A beautiful decor and friendly staff but completely over rated and over priced. Had a much better afternoon tea at Notcutts garden centre for £20! Would suggest The Ivy review theirs festive afternoon tea menu. Real shame 😳

Lovely afternoon tea. Atmosphere fabulous.

Absolutely loved it. Staff were attentive and friendly. Food great and a wide choice. Good music and beautiful ladies loos. Highly recommend ❤️

A disappointing breakfast for the amount charged . The service was fine I’m afraid I wouldn’t recommend

Popped in for lunch yesterday. We was looked after but jay who was absolutely delightful. He had great knowledge of the brand and local area. Thank you

Good service, lovely food, and attentive staff. We were seated in the smaller dining area, which had a lovely christmas atmosphere as the tree was up and we were given some beautiful crackers to go with our meal. One of our party had gluten and dairy allergies and this was appropriately catered for.

We live in Bath and visit the Ivy on a regularly basis, when we were visiting Royal Tunbridge Wells we thought the Ivy would be a perfect choice, we both chose the roast chicken but it was lukewarm. The waitress was very good and asked the manager to come to our table. He told us not to worry it won't do you any harm. Very disappointed

This was a lovely, delicious and relaxing lunch for two. We chose from the a la carte menu and it was really satisfying. We commenced the dining experience with a delicate apple, stilton, pecan salad & a perfectly proportioned French onion soup. Both excellent. Mains were blackened cod (hit the spot) and a magnificent pork schnitzel. For pud, we had the creme brûlée and the mandarin parfait. Delightful. Service was quick, efficient but not too hasty. Friendly and welcoming too. Thank you.

We really enjoyed our first visit to The Ivy. Chose meals from the 1917 menu and they were delicious. Attentive staff and great service. We'll definitely visit again.

Amazing service and prices. Beautiful place! Highly recommend, me and my family will be returning 😊

I can’t get enough of The Ivy Tunbridge Wells! The food, service and atmosphere is consistently excellent. A big shout out to the staff, they are professional and attentive.

Our 4th visit, Quite simply a fabulous venue, food is amazing and the staff are attentive. Nice interior, comfy seats, washrooms all clean and presentable.

We arrived to find our phone booking had been missed (not ideal), but the restaurant fitted us in to the last table without a fuss. We had cocktails, three courses, wine by the glass and coffee. (The bill came to about £100 a head including 12.5% service charge). The food was a mix of British/European cuisine, a little expensive but great sized portions, very well cooked and every course was delicious. The restaurant was full but the service was very attentive. Our waiter Hugh who was new was brilliant and worked really hard to keep his tables happy. We did notice that some diners lacked manners and were at times disrespectful to the staff. A few wannabes clearly trying to show off. However, It is a great place to go with friends for dinner with a fun and relaxed atmosphere (buzzy music and artwork) more like a cocktail bar. Highly recommended for a special occasion. Tip - I don’t recommend the house Italian white at £9 a glass.

A really good meal with a dear friend 🧡

Worst staff and poorest customer service I’ve experienced in my life! Really need to train these ppl properly and make sure they check orders. How many waiting staff does it take to get an order right - 3 apparently and how long does it take to get 4 other restaurant goers drinks off your bill 30 minutes apparently ! Completely incompetent staff and managers. We were charged £394 for 8 other guests drinks and when trying to pay with a £100 voucher they added another £100 to the bill instead of deducting it. Do not recommend under any circumstances. Thank you for ruining my mums 80th birthday. Still waiting for a manager to ring and apologise and to explain why I was charged for 2 veg side orders that the waitress forgot to order!

Very nice food. Out of stock with a couple of drinks and dishes.

Always a reliable choice for food, service and atmosphere. At the higher end of the price scale but worth it! Will be heading back again and again.

Have been going to The Ivy in Tunbridge Wells since it opened, Always quite pricey but we didn’t mind because the staffing were clearly all London/highly trained and so we were paying for the experience. Prices have gone up, food has the look and feel of a chain and the service while ok is nothing special. This was particularly on leaving the restaurant. There use to be staff on exit getting your coats for you and asking if you had a nice evening. Last night the service was great however by the end of the evening (10.30) staff numbers had dwindled to the point that people leaving were having to find there own coats and no staff to ask if they had a nice evening or say goodbye. You need to go back to how you were when you started.

Had the best experience Jay was amazing ❤️

Autumn set menu- £29 for 3 courses and glass of English sparkling. Food was excellent and well presented, sirloin steak was superb and perfectly cooked. Good service

Always good quality in every respect

Incredible experience! Highly recommend to all Jay Grief made us feel like royalty! Thank you Jay!

I was on holiday with my family from America. We came across this restaurant and it was by far the best choice. Jay absolutely made my day. Checked on us all the time and served us with a great attitude. I will recommend this place to all my friends and family that come over and visit.

Served by a very knowledgeable bar man Chris,very charming.

Came in with my husband this week we had the fish n chips & shepherds pie. A gentleman name Jay served us! He was absolutely so amazing and upbeat. We absolutely love the food but felt so right at home. We definitely will be back again. 100 stars! This place is so cute & food was so rich and delicious.

Great place to dine and the service from a polite and professional manner from our waiter jay was amazing. Can tell its a well run establishment

Of the table of 8, 7 ordered the blackened cod. Every plate of cod was overcooked and the vegetable, beans and broccoli, were at best, luke warm. When I complianed, I was told h he'd get the manager. Nobody came. 10 minutes later a friend got up and spoke to the manager. He said he'd come over but I'd been looking down!! This was untrue, corroborated by my family who were facing into the restaurant. Nobody came to the table. I've been to this Ivy many times and always have the blackened cod, and always superb. Not this time and, apart from the delightful Scottish waitress, the redeeming feature) the service, and response to my complaint, was appalling! Despite taking most of the cost of the cod off the bill, this in no way compensated for the disappointment of what should have been a lovely birthday celebration, the Ivy has lost not only my custom but that of my family.

Birthday meal out with the family. When we sat down we were told the table would be required again in 2 hours. Totally understand as it’s a busy Saturday night and our youngest is 2.5yo so we’re keen on time efficiency. Unfortunately the speed of the food arriving was incredibly slow. Another group of diners were chatting to the manager behind us at the bar. It became clear they were the next diners for our table. We had four members of staff not very subtly checking on our progress with the manager explaining to the next diners their table will be ready in 5 minutes. Unfortunately we were still waiting for desserts that were ordered 20 mins before. I explained to the waitress (she was actually very good) no one will be rushing as it’s not our fault the food has been so slow. 30-40 minute wait between courses. All in all it was nice meal but nothing special considering the price you pay. Occasion slightly marred by the wait and then hurry feeling with the speed of the food service. Won’t be returning unfortunately as previously have had far more pleasurable experiences at other Ivys in the south east.

Had a very nice breakfast here 🙂

I’ve never had a disappointing experience at the Ivy in Tunbridge Wells. I visited with my partner at the end of August for a weekend lunch. We were booked on the terrace but it was a really hot day so the front of house found us a lovely table inside. Service was very friendly and we felt well attended. I had the scallop starter which was exquisite, my partner had smoked salmon with rye, very tasty. We had the chicken truffle main, again perfectly executed, it’s essentially a schnitzel with cream sauce. Portion was large. I had the chocolate bomb melting dessert with caramel sauce. So delicious! The waiter recommended a lovely wine too. Would always suggest you visit. A votre sante!

Great food, service and ambience

Excellent restaurant for that occasional, rather elaborate evening meal.

Amazing desserts, bar and local food

I have just returned from attempting to celebrate my twelfth wedding anniversary. The experience was depressing and a complete disappointment. On arrival everything started well - our order was taken by a very pleasant waiter, and some excellent starters arrived. However, the waiter then disappeared. A table of filth and mess all over the floor left by a group of mothers with toddlers was left on the table next to us for 45 minutes despite being the table closest to the entrance! All Overseen by the apparent manager of the restaurant who on asking - declared that the reason for this shameful lack of care, pride and attention was due to the restaurant being busy! Thus despite some twenty passes by the table from a group of waiters who did not appear to care less about any of the dining guests. I had to ask repeatedly for our wine to be topped up from where it was kept centrally in an ice bucket - and it ruined the meal quite frankly - with my wife getting angry because I was apparently making a fuss! Really poor experience - they just don’t care. For £265 - you expect a brilliant experience - this was really poor. Never again.

An excellent dining experience. The ambiance in the restaurant was inviting, the staff attentive, pleasant and helpful without being intrusive. The menu options are good and the food was well presented and enjoyable

Exceeded my expectations by a substantial margin.

Working in the area and called in quite late on Monday evening and managed to get a table with only a five minute wait. The food , service and surroundings were brilliant.

Great place with great food. Chocolate bomb was amazing. It was our anniversary and they even did a little something for that. Brilliant.

Excellent anniversary dinner on Saturday August 24. Intetesting menu. Very good martinis (good mixologist). Great service.

The service at the Ivy was as good as it usually is in other Ivy restaurants. Very polite, remembered who had order what and overall very attentive. The food was lovely and up to the usual standard. Unfortunately we only managed to relax and hear each other once all the screaming babies/toddlers and parents left. This is the reason for the average rating as the atmosphere was completely ruined when we were sat by 3 tables with very young children. We were placed at a table next where a parent had parked their pram despite sitting at a table 2/3m away. This was the first red flag. No soon had we sat down did the day care nursery screaming begin. The parent also thought the could pacify their baby by a our table away from theirs. Totally inconsiderate. I get it babies and toddlers cry this is completely normal however, since when do parents take toddlers and babies to places like the Ivy? Go to pizza express or Zizzi’s!!! I appreciate this is not the fault of the Ivy but maybe the Ivy could sit all the inconsiderate parents and their babies/toddlers together and away from those who want to enjoy a decent meal or perhaps introduce an age policy (10+)? It’s really unfair on people who want to catch up with friends and family and haven’t seen each other in a while to have the experience ruined. Being a Saturday the place was rammed so no we had no other option but wait it out until the tables emptied. Very disappointing.

I came here with friends for afternoon tea. Most of the group had the standard version and really enjoyed it, my review is based on the gluten free version. I was disappointed mainly due to the size and quality of what I was given. Firstly, I only got two finger sandwiches ! Very mean compared with all the delicious sandwiches and rolls that my friends got. The scones were nice and warm and were delicious. Unfortunately the other sweet treats were very disappointing. Some sort of berry selection which had a strange herby taste and was inedible. A yoghurt coconut with strawberry puree. Also inedible, tasted off to be honest. There was a brownie which was nice. I didn’t get a menu so it was really guess work about what I had. Overall I thought that the gluten free version was quite mean in size compared with the normal version and lacking in imagination. I’ve had a lot of gf afternoon teas and it’s quite easy to make them with various cakes and things. Also two finger sandwiches is incredibly stingy.

snooty reception, Fantastic waiter, very attentive But neither me or or my daughter could eat eat the food due to the strange concoctions served. I had a monkfish curry, It came slopping about in small pieces mixed with sweet potato and hard bits of chewy crisps in a very sweet coconut sauce I had two mouthfuls and gave up due to the intense clashes of texture and flavour My daughters food was stinking with truffle , and dried chicken with a rubbery fried egg on it. The smell of the huge amounts of truffle was overwhelming, and we just left without eating . £98 light, I don't think you will see us again.

Had to call the staff over all the time. We had breakfast. Ordered avocado x 3 as side dishes. Came halfway through the meal. It was not fresh and came out of a frozen bag. I know as I use this for smoothies. Coffee was lukewarm. For the money you pay it should be top service. Very disappointed and when we complain nothing was said.

Food and service fab. A great place for a momentous occasion...

An amazing experience from the moment you walk through the door. Amazing staff greet you and serve you through

Imaginative menu. Good value set lunch menu. Excellent service and decor. Could do more wines by the glass

S service good food not up to hotel duvin

We always visit The Ivy Tunbridge Wells on special occasions, the service is fantastic, the food is delicious and very consistent every time. Our server Saffron made my Mum’s 60th Birthday so special with her service, attentiveness and charisma.

Lunch menu very good, lots of choice.

Afternoon tea here, booked a table outside as the website photos DO NOT show that the outside tables are basically on a main road - cars going past you all the time with exhaust fumes in your scones. I asked to be moved inside and they said they were full, I highlighted the fact that their website photos are misleading and they admitted it was and all they could say was sorry. After the cakes arrived and we were sitting there thirsty for a while, I had to actually get up and go and find someone to ask them to perhaps provide us with some tea please? Isn’t this meant to be Afternoon Tea??!! Disgraceful and would never go back. The top tier cakes were basically just a ball of cream and inedible. I had booked it under my friend’s name as it was for her birthday too, no special Birthday message at the table/candle or anything, topped off with the seats in the fumes and the lack of actual tea, I was embarrassed to say the least.

Very over-rated! Scrambled eggs is nowhere near as good as Juliet’s a few doors down and the service here was slow and came with a bit of an attitude. Do yourselves a favour and skip past this door to the various other brunch providers on the High Street.

Service somewhat slow this time. Important that staff are aware of customers ...perhaps less chatting amongst themselves.

me and my boyfriend came to the tunbridge wells location for our anniversary and received excellent service and lovely food from Leo. will be coming back

Just had Afternoon Tea at the Ivy Tunbridge Wells, was a gift for my birthday from my work colleagues. It was absolutely delicious. Service was excellent, our Waitess was called Anna, thank you for your attentiveness today, my daughter has Gluten Free dietary requirements and Anna made sure this was dealt with. She also gave extra cakes with birthday candles as was my daughters birthday today also. Thank you once again.

Fantastic food, great service and beautiful surroundings.

Brilliant night out for a family birthday celebration & thank you to our excellent host & waiter, Rick.

Fantastic meal out to celebrate a birthday & kudos to our waiter, Rick, a perfect host! Lovely food & great cocktails too

1st impressions were good , lovely venue like all Ivy restaurants and initial waiter interaction good . Then it got quite disappointing, with a long wait for our drinks to start . 3 of our 5 party ordered the grilled chicken salad which was lovely except one had a piece of chicken that was pretty much raw inside?She apologetically explained to the waiter who took it to the kitchen to be replaced and a waitress came over and was very polite and explained it would take about 5 minutes to cook a fresh piece which was fine But then The waitress could clearly be seen by our party talking to the chef/kitchen staff about us and the chicken and he was very disgruntled about our complaint which was very unprofessional. It finally came out about 20 mins later by which time the rest of our party had finished their meals . Not once did any member of staff ask if we were ok ? Needed anything? When I got to the last piece of chicken on my plate it was also undercooked, pink and wet so I left it . The waiter came along to clear the plates no interaction or asking if everything was ok ? He actually took one persons plate whilst she was still eating the chips ? Dessert menus were left on the table but we decided to ask for the bill and leave . A very disappointing visit . The staff clearly need customer service training. Establishments do not survive on name alone. Food overall was good but overpriced. Service poor Venue good

An excellent breakfast with the usual Ivy impeccable service and ambience. A lovely Father’s Day treat from my two beautiful daughters.

A lovely lunch. The 2 course menu was great value for money. Only negative is making everybody sit so close together whilst shutting off half the restaurant. It was very hot and even hotter all pushed together.

We were celebrating our 30th Wedding Anniversary and we chose the right place to eat. Everything was fantastic. The service was top notch it could not be faulted at all. The food was amazing and they treated us to a free desert for our Anniversary which was sweet of them . Beautiful inside the restaurant too. We would definitely go again if we visit Tunbridge Wells in the future.

The food was excellent, the service was attentive and the fathers day gifts were very thoughtful and unexpected. Overall the experience was fantastic.

A wonderful place for a special occasion. Service is excellent and the food is always delicious. The vegetarian/vegan menu is really good. I had the best ever trifle for dessert! It's definitely not cheap though...!

Another great evening at The Ivy. Great service, delicious food and good selection of aperitifs and wine..as you’d expect. As there’s 6 in our family, only visit for a celebration a couple of times a year, as easier on the wallet! - but always love the atmosphere, high end bistro menu and wonderful decor. Perfectly located in the High Street - stumbling distance from the station. Highly recommend.