The Herbalist in Maidstone

Had our team Christmas party here in a Tuesday afternoon and felt as if we've hired the whole place and it felt serene and quiet just for our team. Food was good but a bit pricey but I guess the quality was great so deserves the price tag. First time in there although been in Maidstone just over 8 years now

The food was great, it took a while for the food to arrive but the staff were attentive and friendly.

Quite honestly fantastic! Me and my wife went here for some dinner, knowing a friend had recomend it. It ended up surpassing our thoughs of just dinner out, the food was spectacular, the service was above and beyond and the whole place has an amazing feel to it. This was the best dinner we had in forever, will definitely be back when we can.

My 1st time and wasn't disappointed very nice venue and very good food and really enjoyed the experience.

Went for an Xmas meal. The best Xmas meal I've had by some margin!

Had a meal here this afternoon and was left a little disappointed. The venue is very clean and nicely decorated and the service was friendly but the food left us disappointed. The all day brunch was very good as was the Avacado and Egg dish we ordered however the fish and chips and the Pulled pork/smashed beef burger were disappointing. The fish was very dry and the chips were well done on the outside but still hard in the middle. The burger was very nicely presented but the smashed patty was very odd with a lot of herbs mixed with the meat, couldn’t work out if it was coriander or maybe oregano but it was a bit overpowering and not that nice. We mentioned these issues (2 plates of only minimally eaten food) but the waiter was like “hey Ho, sorry you didn’t enjoy it, I will pass on your comments” shame as the burgers and fish and chips we have had in the past have been very good. Fish and chips was a quality issue and the burger needs to be described as a “herb burger” or similar as it definitely wasn’t what was expected (and I’ve eaten a lot of burgers!)

Really good quality food, good prices too, highly recommended

I love this chain of pubs it has great offers at certain times and food is lovely.

Amazing evening, great food and thank you Paul for all of your help! One of our party is Gluten Intolerant and he couldn't do enough to make sure everything was great!

Served by Amy, she was so lovely great service !! Would definitely come here again the food was delicious and came out quickly

I visited here today with family and really enjoyed it. Our waitors (Kye and Kyle) were fantastic, really friendly & great with suggestions, food was delicious and fantastic drinks. Would definitely return and recommend.

Came to the herbalist to celebrate my friends birthday. The entire table were blown away by the food and desserts from Chris and his team. Polly was exceptional in making sure that are drinks were always topped up and if we needed anything else. Well done team Herbalist. ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

I brought some of my clients for a dinner and some drinks and we had a brilliant time. Our food was delicious, and our server Izzy was both attentive but also respectful. She made us feel very welcome and even had a little joke or two with us during service. Great server and great place! I’d happily return again. The loaded fries are massive btw. So only order as a side to share on top of the mains (also pleasingly plentiful).

Good quality food with good portion sizes, quick service on drinks and the waiter provided great service. Couldn’t fault at all.

Delicious food and very friendly staff , lovely atmosphere 👍

Amazing place. Food was so tasty. Staff were amazingly friendly. Best service I've experienced in a while. Can't wait to go back.

We were so excited to visit The Herbalist after reviewing their website and other reviews but wow were we disappointed! First off it seemed that we were more of an inconvenience to the waiter when he came to take our order or were asked to clear the table. The food was average, my gnocchi was so oily, my husband had mussels missing from his seafood pasta. Very sad about our experience but unfortunately won’t be back.

Food wasn’t too bad but had most muscles missing from my seafood pasta. Service was absolutely shocking - waiter showed no interest in providing a lovely lunch with close friends and family, it was as if we, the customers were inconveniencing them. I asked if they could warm up my 8 month olds food (which was in a fully closed container) and he said he would ask the chef (with attitude) and mentioned it’s not usually allowed but he will ask - he did not ask and completely avoided me after this despite making eye contact several times. Our finished plates of food sat on the table for at least 20 minutes and had to ask for them to removed and again - it was as if this was an inconvenience to them. We will not come back and certainly will not recommend.

We booked a table in the evening, we arrive, and they tell us that the kitchen is not working, and they won’t cook anything for us, the evening is ruined, sort out this situation

friends booked a table for a birthday party and ended up just being told that the kitchen was closed before the time indicated on the website, ruined the day and terrible attitude

We made a reservation from 20:30 to 21:45 with the indication that it would be dinner. We arrived at 20:45 and were told that the kitchen was closing and nothing would be cooked for us. This is not stated on the website, plus they had a "dinner" option for that time. My birthday party that I had planned to celebrate here was ruined. Modified: when booking the opening time was not written, but if you dig on the site, it was stated that the kitchen was open until 21:30. And the place was 90% empty at the time. We weren't passing by, we booked that night. It's very unpleasant.

We booked a table here at 20:30, arrived at the place at 20:45 and we were told that the kitchen is closed and there will be no dinner for us, nowhere was indicated the time of the kitchen, we were advised to neighboring establishments, wasted time on the road, I do not recommend.

Didn't have food but have eaten at other elite pubs and it's always been top notch. Fantastic menu, caters for everyone, doesn't limit people dietary requirements. We came for cocktails and visited junipers, first time going to the downstairs bar. It's a gorgeous cocktail list. As someone who's tee-total it's very nice to be given the option of a good range of mocktails which aren't just juice and lemonade! Zero spirits used properly. The non alcoholic beer selection is wicked as well with plenty of bottles and lucky saints on tap in the herbalist if you want a proper pint Would defo recommend

I had kebab which was OK but over priced and family, 2 Adults, 1 Child, had pizza and they were honestly the least appetising bare pizzas I've ever seen. There was virtually no toppings on an over thin piece of cooked dough and for what you got the price was extortionate! Exactly the same can be said of the Calzone - all puff with very little filling. My family had deserts, 1 Eaton Mess, 1 crumble, 1 Childs Ice Cream. Eaton Mess - delicious. Crumble - Left as was extremely poor quality and tasteless. Ice Cream OK. No sides came with pizza's not even salad so I side salad was ordered. Myself and grandchild had iced tap water. 1 × mocktail and 1 × 1/2 beer Total cost £122. Absolutely bloody ridiculous. It was my daughters treat but never, never again, seriously over priced for supposedly Italian food, which is in all honesty, was probably the most tasteless I've ever tried. If you have to go here do yourself a favour and have burger, they look better but with so many more good reasonably priced establishments in Maidstone, I'd give it a miss altogether.

Drinks only. Reasonably priced good service.

Great visit last night. Aside from the quality food and bar menu, Jarvis the manager was totally attentive even though he was busy looking after a large group. Nice to see someone enthusiastic about the food and helped with our choices. Great device and Jarvis is a real star.

We are greeted warmly by the host, service was good and friendly. Food excellent and very good value. We will certainly visit again

Excellent collection of spirits and cocktails in a relaxed atmosphere with friendly staff.

Gnocchi was bland. Partner got the salad which looked nice

Only one choice of steak and the chips were over cooked

We had never been here and the menu looked appealing The food was awesome The whole family came away feeling amazing Jarvis service was impeccable Ty

We were a big party and we had the fantastic corner booth that was sectioned off. It was quite hot by our table but the food and service made up for it! Thank you Ella for taking care of us!

A busy place which i guess is why we had to wait so long. That said the food was good. The menu isn’t massive but what’s given is good

Food was brilliant, especially the Chicken and Beef burgers, our waitress (Emma) was absolutely lovely and took good care of us. Thank you!

I visited here yesterday evening with some friends and really enjoyed it. Our waitress was fantastic, really friendly & great with suggestions, food delicious and fantastic drinks. I was really torn with what to order as so many things sounded great but the chicken burger was a fab choice & a great portion

First visit, great atmosphere, very spacious. Staff all smiling and very nice. Started off with cocktails which were excellent. Had the Greek pizza with sides of loaded chips and coleslaw, pint of pale ale and glass of Chapel Down Baccus finished off with Chocolate brownie and coffee's. All in all a wonderful evening to celebrate our our anniversary and look forward to returning soon!! Gary

Splendid affair from another elite pub

Booked a dog friendly table for 5… they reserved a table for 4 - high stools - not really appropriate! Very disappointing. Given the currently challenging climate in hospitality, you should be able to do so much better!

Great place for lunch. Overwhelming menu. Spoilt for choice with food and drinks. Great server 👌

Lovely place, interesting design and great atmosphere. Helpful and respectful service from the waiter. Been here a few times and the food was great both times I've been here. Reasonable prices. The only thing I didn't like was the food menus. Just a piece of paper without any visual design. Overall, I would visit again! Recommended!

Fantastic food generous portions service good. I like to tip generously but service charge already on bill. All in all great place will visit again.

Very nice. I had ham salad with scrumptious chips. Very nice .

Took my mum out for lunch & really enjoyed our time at The Herbalist. We started off with some cocktails which were fabulous & then had food. The pizzas are fantastic & I really enjoyed the vegan option of battered banana flowers with chips, mushy peas & tartare sauce. I love how all the elite pubs have a similar decor theme but individual to each restaurant. Will definitely be back.

Pretty nice place for food. I've been a few times now and overall had a great experience. Food comes quickly and is nice. The food isn't mind blowing but it is nice and I have not had a bad meal. The staff are nice, pleasant and attentive. I would recommend the buttermilk chicken thigh burger, it is a lot for food for your money and it's tasty too.

I have eaten here a few times. They have their own Pizza oven and the pizzas are delicious. Other dishes are great too. Lots of seating, nice atmosphere and clean restrooms.

Had a lovely evening at the Herbalist, nice food and drinks! But the star of the evening was Chloe, who impressively served the whole restaurant on her own with real personality and professionalism!

Great service by Chloe, who was the only server for the whole restaurant, but she did a great job nonetheless! Well done Chloe!

Many different dishes, good quality and excellent service by Chloe. We ate here two days at a row with a group of 10 people. Greeting from Holland!

19/04/2024. We were out celebrating our colleague’s birthday. Amy our waitress was just superb. She was able to answer all questions re the food and remembered what everyone had ordered. Everything arrived hot and in a timely manner. Amy was very friendly knowledgeable and we felt she looked after our group really well. Thank you!

The atmosphere was vibrant, the food and service was excellent. Paul did a great job ensuring our dining experience was tip top. Would definitely dine again.

Come to the Heist with my family, tried three different cocktails. Oh my God delicious. food was amazing as usual. Will definitely be back was served by Kye H

We were very kindly welcomed and served by Jarvie. The chefs cooked a smashing meal and we could not fault it ! The beef shin ragu and king prawns on toast were our faves. Would highly recommend.

Not wheelchair-friendly but an otherwise nice place.

Tasty cocktails and friendly staff. I love how everything's decorated.

This is my regular pub. Such a lovely atmosphere. My fav Pragues Staropramen served with huge smile by Chloe and jarvis. Will be back again

Great food. Interesting menu Kye was charming and very helpful. Loved the cocktails. Only suggestion was to have a lttle more distance between the diners and the slightly louder after work drinkers

We had an excellent time at The Herbalist for a friend's birthday! Paul was very accommodating and kind. Highly recommend this venue for cocktails!

Ella was such a lovely host, friendly and made sure we had everything we needed. Food came fast and was delicious, drinks kept topped up! Thanks Ella, good luck with the end of uni 😀

Paul was excellent and meal was lovely but be aware you have to pay a deposit to book the table. The £80 was not taken off our bill and we were charged £10 due to one of our party unable to attend due to illness, which I think was unfair

A very pleasant experience. The gentleman behind the bar was very helpful and our server Kye was also great. Food was very good - hot and on time and good portions. All in all a good night out

Came into the herbalist for dinner with my family, my server was Paul! He was amazing! Food was lovely. Would defiantly recommend!

Lovely food and Lauren was so sweet and helpful!! Would definitely come here again and next time I will bring my dog with me

big up paul what a lad food was unreal and paul himself is a living legend. Would defo come back again pizza was unreal would recommend the pizza

Good variety of food options which can cater to all dietary requirements, and a fantastic wine list. Many thanks to our patient and friendly waiter Paul!

Had a great meal out with family for my birthday. Really enjoyed the chicken kebab and Paul our waiter was great. Would recommend.

First time coming to the Herbalist, had a lovely evening with great quality food topped off with the best server, many thanks Paul! Will be returning in the near future.

Had the rib-eye…perfectly cooked with very nice peppercorn sauce. Couldn’t ask for better service by our server Paul.

Great service, friendly staff and perfect atmosphere. Really good drinks selection and food options are great too. We were served by Paul and nothing was too much trouble

Great place, staff are really nice especially Rosie and Chloe- would recommend. Good place to come for a birthday. Good vibe

I enjoyed it and I would go again but it was pricey so it would have to be a treat. The person who invited me asked for private dining so we were disappointed when we were first offered a space in the main dining area and then moved to an annexe that was a bit tight for the numbers. When I pre ordered I asked for sorbet for dessert and was given ice cream which was very nice but not what I asked for. The service was very good and the young lady who attended to us was excellent.

what a night, bank holiday weekend in style. the food wàs to die for, the waiter memtion the chef that cooked our food was tino. tino is increadble. the food was so tasty. paul who served us was incredible. i am new to maidstone and...

Casual and friendly atmosphere, our waiter Chole deliced an outstanding service. I will definitely be coming back soon.

Came into the herbalist and was a great experience paul who served us was amazing and the chef tino cooked our food amazingly can not wait to return

We had a brilliant meal here to celebrate with a large family group. The food & drink was all delicious - a great, varied selection on the menu (even if we did mostly choose the same meal!) and good portion sizes, great value for money...

Great service from Chris :-) food was good and so was the service. Thank you will definitely come back to visit the herbalist xxxx

Chef Chris did amazing food and Amy had great service! It was a great environment for a special occasion. 10/10 overall.

Paul proved to be an exceptional host, showcasing his attentive, friendly, and helpful nature throughout our visit. The food and beverages were superb, complemented by Jarvis’s remarkable bartending skills. His ability to remember not just our drink orders but also the specific glasses we preferred...

Paul was absolutely fantastic! His hospitality, friendliness, always checking how we are. I am new to the town and had came with my cousin to check out the surroundings, we got here for 5:30 ending up staying here until 10pm! What a lovely guy! We...

Came here for my sisters birthday. Great service, good food and drinks. Paul was excellent he even brought a surprise ice-cream over for my sisters bday with a candle. Added that extra touch. Much appreciated. Will be back again. Cheers Paul

Always a warm welcome. We come here as often as possible. Food is great decor spot on, we love it and the staff, Rosie, Jarvy, Chloe Paul Lauren and Kye are highly professional and attentive. Not forgetting the great cocktails

Great venue, good drink selection always good food and Paul our waiter was brilliant, very attentive and doubled up as photographer .

Chef Chris did the best job food was 10/10 thank you!! Would defo recommend the beef rigatoni and the goats cheese starter

Great for a casual night out - went for my friend’s birthday. Food was really good and Paul, our server, was wonderful and made sure our drinks never emptied! :)

Great service from Amy and food from chef Chris. Great cocktails from Rosie. All around lovely evening. We will be back!

Paul was great. Amazing waiter. Brilliant service. We love Paul, he was great, could fault it. Will definitely be back!

Lovely meal for our family on Easter bank holiday. The restaurant was busy but our food still came out very quickly, no issues and all as we ordered. The service from Paul was great :-)

We went here with a group of 7 ordering food and drinks, we were served by polly and she was absolutely lovely! The restaurant was very clean and well decorated. Food was amazing and drinks were amazing!

I can't belive how noisy this place is!!! Crazy!!! Couldn't have a conservation with my wife, so had to leave our drinks and go elsewhere

We visited The Herbalist for the first time on Mother’s Day. As you can imagine, it was busy. Usually, service dips on such days, even if you’re top tier. However, the service remained at its optimum for our whole dining experience. From the moment we...

Fantastic family meal again in The Herbalist. Elite pubs really are amazing and our experience this time was made even better by the exemplary service we received from Amy. Really friendly even taking time to talk to us all even though it was busy

Great place ,I really enjoyed the cocktails! The food was delicious and delivered in good time ,I didn't feel we was waiting too long. We couldn't fit in a pudding (which is surprising for me because I'm a pig !) ,but they did look delicious! They have a great selection of cocktails 🍸, the only downfall for me was it was very noisy ,but that's what you get in a large restaurant....I just find it quite alot and of you are someone who struggles with that you may want to request a quieter spot in the corner or something

Lovely food friendly staff lovely Eve great atmosphere the lemon shots were lush thank you jarvie and abbie xx. …………..,

I was worried about going to Maidstone town centre on a Saturday night, and the Herbalist confirmed my fears. Deafening noise, impossible to talk without shouting. The service was ok, but the food was just - not good. My daughter's steak was burned - unfortunately...

A little expensive for a pub chain but it was worth it. Very tasty food, none of your boil in the bag, microwave rubbish.

I came here with my husband, and we brought my mum and my grandma who is quite elderly and hard of hearing. Paul looked after us amazingly, he was so lovely all round, but made my grandma feel extra special and paid her a lot...

Most expensive Guinness in town.. and the worst!

Place with very nice decor, large list of cocktails which have never disappointed me :)

Came here with a big group for my friends birthday, lovely food and service, Ella was absolutely brilliant, so accommodating and friendly, thank you so much!

The food was excellent and the service from Jarvis was amazing. Great place for a nice meal out and a very nice atmosphere to dine in. Would recommend!

The venue is really nice, a little on the chilly side when we visited, but I guess that's the state of current energy costs. Service was good and friendly. Unfortunately I thought the food was underwhelming for the cost.