Based on 17 opinions finded in 1 websites
Based on 17 opinions finded in 1 websites
Nº 1869 in 2148 in Bristol, City of
Nº 51 of 62 American in Bristol, City of
Opinions
nice meals and good prices for the quality ,small gem in town we happy to order again from this shop
Vodislav I . 2023-11-29
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Really over priced and the burgers tasted awful. The milkshakes just taste like vanilla ice cream. Just skimped on everything. Paid over £40 for 2 people and it was a complete waste. Wouldn’t recomend
Aimee . 2023-05-14
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best burger and pizza which i found in bristol.the taste really good.my boyfriend he took a juicy burger and was really happy with .
Vodislav I . 2023-05-12
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Bought lots for the whole family, best burger I have ever had and the rest of the family very much enjoyed it, amazing chips/fries and the milkshakes are also amazing
Luke wells . 2022-01-29
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This is what I have for £6.45, chicken BBQ single. Add a milkshake total costs me £10.44. Never told I could have a meal deal for £10.99 that come with fries. How could I support my local business again?
E T . 2021-11-08
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Love a burger from Havanas and the shakes are to die for! I have ordered from Deliveroo and their website, I would say their website is the best way to order. The cheesy king burger is my fave, with a peanut butter shake!
GMLSX . 2021-11-07
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Have ordered Havana’s takeout several times now - does not disappoint. The burgers are delicious and can’t get enough of the angry fries! I always order directly from their own website and have no problems with delivery! Fries haven’t always arrived piping hot - but that’s understandable considering they have to travel and a few seconds in the microwave works fine. Would definitely recommend
oksanas118 . 2021-01-12
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I cant remember how we heard about this place but they definitely do amazing burgers. The fact you can fully customise the burgers is brilliant and I love it. The only burger place for me now... and it's free delivery if you live close enough. Not had any shakes from here, so can't comment on them. I will definitely be getting one at some point.
L2198NVchrisb . 2021-01-11
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Burgers were terrible and literally looked thrown together , chips were cold and the fat could be squeezed out of the onion rings!! Went to the restaurant to order and had to wait outside for over 40 mins for it! Three burgers, chips onions and shakes £40+ - £30+ put back in the bag and binned! Save your money!!!
Stacey H . 2021-01-03
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Ordered a burger, dirty fried and milkshake at 7pm when ordering delivery said 30/45 mins. Once ordered arrival was 8:20, waited by 8 said it would be 9pm. Called restaurant who said it would be 10 mins away. At 9:30 i contacted just eat and apparently it was on the way. Called the restaurant who said it would be minutes away still nothing... contacted just eat who cancelled the order. Contacted the restaurant who said they turned around because I cancelled? They got the driver to turn around and I had to pay £15 because I had a refund from Just eat. The food was cold and not the best when it finally came at 10:15. Not worth the 3 hour wait. Food is usually nice and milkshake are always nice. But won't be ordering again customer service was absolutely shocking
chloewT280XQ . 2020-11-05
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I ordered from here on Uber Eats. Delivery time was supposed to be 20:25 this didn't happen. No answer when I tried to call the place multiple times. Eventually updated the time to 21:30. No explanation or apology when delivered. The burgers were okay not amazing. The dirty frys were soggy and not very tasty. The large onion rings were super greecy. The cheese cake was pretty standard and again pretty bland. All in all pretty bad, because it took so long I had to order KFC in the mean time. The lack of communication meant I had no idea if it would arrive.
O4347CRluked . 2020-10-07
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The food is mediocre for this restaurant and yet expensive. A delivery for two racked up to over £30. The burgers were quite nice despite some gristle. The fries were fine but nothing special. The onion rings were disastrous. The milkshakes tasted exactly the same despite apparently being two different kinds of chocolate bar. It was OK but we won't be going back.
minirenaissance . 2020-08-26
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We were waiting for our food to be delivered for 3 hours. Our order was blatantly forgotten, despite the excuses we were given over the phone. When the food finally arrived, things were missing and the food was cold. Never again.
sally20100223 . 2020-07-31
MORE AT TripAdvisor
After waiting for 2 hours for a delivery and 20 minutes call with the delivery driver, the food arrived cold. Would have been okay but management/owners refused any kind of refund and told us they believed this was an acceptable service. Won’t be ordering here again which is a shame because food has been nice before.
JDaniel159 . 2020-07-19
MORE AT TripAdvisor
Orderes pomme frites and received sweet potato fries, when i called to complain I was told that is what they call sweet potato fries which is clearly a lie. A single chicken fillet burger is jist half a chicken fillet and you have to order a double to get a whole chicken fillet, again cheap and abit of a rio off. The hand cut fries were half fries from frozen and half and cut mixed together. Avoid this like the plague food is bad, lady was rude on the phone.
Alastairmitchel . 2020-05-24
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Looking forward to trying Havanas as heard a lot about it. Ordered through Uber eats. Arrived pretty cold so had to microwave to heat. Burger was poor, thin chewy chicken burgers, not worth it for the price that they are. Asked for no cheese and...
ge0rgial0uise . 2020-04-30
MORE AT TripAdvisor
What a gem. Stunning, top quality, made to order hamburgers with a huge selection of toppings and sides and the most amazing milkshakes and smoothies. If you ever quite fancy a REALLY GOOD burger, this is the place for you. Very reasonably priced and served...
Suzi D . 2019-08-06
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171 Opinions
We use Thorns farm for lunch and dinner every week and have always enjoyed our experience, But,tonight 6th October have felt badly let down by the on duty attitude of the duty manager, who was rude,arrogant, sarcastic and argumentative about taking our order wrong ,which completely ruined our evening, resulting in us leaving our food, he though6a refund put it right,but hus whole attitude towards us was out if order as we had done nothing wrong,he needs to take customer service training, we have been going in to Thorns farm ever since they opened and every one of ther staff have always been amazing, this horrible person has let them all down on duty October 6th Sunday night arrogant, rude,don't careless attitude argumentative customer service nil
65 Opinions
Food is good but kind of pricey. Atmosphere was kind of lackin it wasn’t super clean and the stools wobbled, the outside sitting area was a lot nicer. But the service was quick and the staff were very friendly!! Would recommend the bbq honey burger :)
524 Opinions
Late delivery. No apologies and no explanation, delivery time jumped from 55 mins to 1 hour 40, I assume they had lost the order. These things happen but its really poor customer service that no refund or apology was offered, they clearly expect the customer to just suck up their bad service.