The Grapes in St Edmundsbury - Phone Number, Reservations, Reviews

I went for an evening meal, I was welcomed by Jo and Dave upon entry. Very polite and professional customer service, with a happy and bubbly energy. I ordered 1 of the burgers and I have to say I was pleasantly surprised (1st time eating here) It was cooked to perfection. It was cooked and brought out by Emma who was also very polite and bubbly. Also checked in to make sure everything was ok. Absolutely amazing, I will definitely be returning. A massive thankyou to Jo, Dave and Emma for making my experience at the grapes a good 1. Thankyou once again.

Been using this pub for years, Great atmosphere. Staff are excellent. Very friendly, efficient and attentive even under pressure. Food is good too. A wide range of drinks also.

Really nice pub with. Good courtyard and the standard beers you’d expect. Staff are friendly and some reasonable deals on food and drinks.

Surprised to see so many good reviews. Came in just after lunch for a drink and so my heavily pregnant wife could take a short break from having walked around for a lot of the morning. Had our dog with us and as soon as entered were told no dogs allowed and had to be in courtyard area. No problem as wasn’t aware of the no dogs inside policy. Politely asked where courtyard was. Given half hearted directions and as we were making our way there next comment was ‘and you can’t eat those in here’… I looked in my hand and she was pointing at a brown paper bag of dog treats bought from the pet shop around the corner! Safe to say didn’t make it to the courtyard only quickly to the exit door. Plenty more friendly and better places in the town one of which we ended up at. Blessing in disguise.

There for the entertainment and excellent atmosphere! The bar staff Jenna and Penny were smiling, happy and seemed to be enjoying their shift, even when an unwelcomed punter entered, it was handled calmly and professionally. Defo be back to keep to live music around in Bury!!

We had the best experience here, such a lovely atmosphere & Ryan the barman was so kind and nothing was too much! He is an absolute star 🌟

Traditional old pub. Lovely friendly staff. Stopped in for dinner before visiting the theatre. Great value for money. Food basic pub grub, but really delicious and hot.

I ordered a lasagne with extra garlic bread it was delicious the portion size was just what I was looking for at a lunchtime.

Great to discover a friendly, traditional pub with excellent value food. Made us feel welcome and went the extra mile to cook a smaller meal for one of us - really appreciated :) Obviously a popular spot for locals to drop in for a chat and a pint but it wasn't too noisy for us chat and enjoy the meal together. Loved the music choices too.

Best pub in Bury! Great drinks and food the lovely penny will be sure to have you with a warm welcome and the best banter dont miss out!

Came in for sunday lunch today had 2 roast beefs, 2 for £10, big plate fulls try it you won't be disappointed. Service was excellent from start to finish.

Well organised and all safety measures in place and manned appropriately. A great evening with friends. A bit unusual due to covid restrictions and no band but still great to be back in my favourite pub and a bit of normality. Hats off to all the staff who are under great pressure yet still maintain a great atmosphere .

Great place / people / food a place I would definitely revisit next time I'm visiting the area would recommend to anyone

This is such a lovely, local pub! The staff are the nicest, friendliest people I’ve come across in a pub. 5stars mate 👏 Cardiff could learn a thing or two from the hospitality we’ve received today.

I came in for a quick bite to eat and drink was warmly welcomed by Becki who was very professional and well manored. Definatly makes me want to revisit. Keep up the good work Becki.

The grapes is a lovely friendly pub. Been a couple of times now and enjoy the karaoke/disco night. The staff are lovely and Becki is very friendly and professional. Will come back for sure. :)

I loved coming here the food was great. The staff was friendly. I especially loved Becki. She was friendly and most helpful. We will return for sure.

We went here for food but the majority of the food on the Greene King menu wasn't on their menu for some reason so very little in vegan food options. They also said they weren't doing cocktails, which is odd as vodka and orange is a cocktail and they have lots of spirits behind the bar. Anyway the pub is a bit old and tattered and not really that friendly. There are much better pubs to frequent in Bury (including the Weatherspoons and I don't like Weatherspoon pubs)! The value was good as they do pre-dinner deals.

Came to the grapes to watch the world cup final and was pleasently surprise by the fantastic atmosphere and the amazing bacon butties we were offered. Thank you so much for the great start to our day... We are still at the pub, now having lunch!!

We came to this pub for a couple of drink and to listen the live music but the barmaid was so rude and ignorant that we left the pub after the first drink. Never said please or thank you! First and last time here!

Have been here on 3 occasions for a girls night out and every time it has been great. Last nights visit was the best yet. Great atmosphere, great bands and amazing staff too. Will most definitely be returning soon.

We visited at lunch nowing it was going to busy market day lunch. However we was greated with smiles and a friendly service. Very clean pub. Quick service and great food. We left very happy.

Well done Lou and her team for great cellarmanship - the Abbot Ale is currently in top condition, cheers Steve

I entered the bar area to be greated with a smile, and i felt instantly welcomed the bar lady Lou was extremely pleasant i found my self in the pub for well over 4 hours laughing and drinking and it was a great pleasure i really recommend the Grapes in bury st edmunds will be going again

I’d enquired whether they’d have space at lunch time as I knew they were central and could be busy. In the end they had held a table. I forgot to ask and they forgot to tell me they ran tabs. Anyhow, the roast beef which appears on the standard menu was a nice large and well cooked roast. A short while after my meal arrived I started hearing reports of one hour delay on food as the kitchen was struggling. In the end they said a rough delay of 30 mins on desert. This was fine for me, but it was clear the kitchen was struggling and ended up stopping service it seems. As I could hear the smoke alarm going off, I must admit on a Sunday, one member of staff in the kitchen is too few, it’s a shame as they do good food but can’t cope if there’s not enough staff.

Yes,thats right ",a town centre pub", and with that in mind we ventured in at lunchtime on a Saturday.

Popped in with a client and had to use the toilets. The smell was vile, like everyone had just relieved themselves on the floor and not where they should have. And this was in the ladies! Hate to think what condition the men's toilets were in!

Couldn't do an all day breakfast or mixed grill because according to the waitress they are 'just a small franchise', why would you have a menu out if you can't even cook what's on it? The least the manager could do would be to create a scaled down menu, it's a no brainer.

Called I today ,out for days shopping in Bury.

I live in Barnsley but regularly come down to Bury to visit my elderly mother.When the chance arises I always get a taxi into town and head for the Grapes.A very warm welcome is assured from Lou and her bar staff.Lou always has time for a chat with each party that visits her establishment and makes you feel special.

Lovely friendly staff, good value food and great beer. Well worth a visit and enjoy a proper pub atmosphere as pubs used to be!

We only came in for drinks which were fine, just normal drinks. The pub is pretty large and it was quiet when we were in, and lacked a little atmosphere. Some pubs are still able to generate an atmosphere when a little quiet, but this just felt slightly like a waiting room in a doctors surgery to me.

I come to the grapes for the entertainment how ever I came and tried the new menu, it’s fantastic, great service and great food,

Nice environment with friendly staff. Good food for good price, not a lot of waiting always good when you’ve got 2 children worth you :)

We enjoyed a late lunch at this nice, spacious town centre pub.

Very cheap good for family on small budget good priced food but drinks expensive but they have to make money some how

Went in for drinks only. It seemed a popular pub with a range of age groups. Pleasant visit. First beer was off (end of barrel) but was willingly changed without quibble by cheerful barman.

Was told that food would be 30-40 mins as everyone had ordered food (which was only a few tables). I thought it was very honest and decided to wait for our roast dinner. It came after 50 mins and everything except roast potatoes were cold. As we needed to go get back to the car to save getting a ticket we just left. Just be warned if they say they are busy, don’t bother waiting, go somewhere else. Very disappointing but staff friendly.

Whenever I visit Bury St. Edmunds I find myself irresistibly drawn to The Grapes. I know exactly why this is. The Grapes is simply the best pub I have ever encountered in nearly a lifetime's existence in East Anglia, The Midlands and the South West. One of its greatest distinctions is that although it is quite a large premise it manages to create and sustain an atmosphere which is spacious but cosy, roomy but personable. Apart from this, there are two main reasons for my rating: 1) Green King's Abbbot Ale is always in perfect condition and I am unable to say that about any other pub where I have drunk that delicious beer. I would rather pay for a pint of Abbot at The Grapes than have a free one in practically any other pub I know. ( One exception is the White Hart in Sudbury. ) 2) The Grapes is a pub where you are made to feel welcome, whether you're a regular or an occasional visitor; and this sense of warmth, affability and general goodwill is largley due to the example of the Manager ( 'Lou', I think ), who is a beacon of cheerful hospitality. As if this were insufficient in itself to recommend The Grapes, I would add that it offers a good range of beers and spirits, including - as a September-only challenge - Green King's 'The Abbot's Confession', an 8.3 ABV revelation that every beer drinker should try ( if only once ). Finally, I advise any discerning toper as follows: if you're in Bury St. Edmunds, whatever else you do don't miss out on The Grapes. And if your normal routes don't take you to or near Bury, then make a special journey. You'll find it more than worth your while.

Reasonable for all things such as food and drinks, with lots of offers if you are drinking spirit doubles.

Went in on a busy Wednesday afternoon, despite it being very busy we where acknowledged quickly by the bar staff, and served. I asked about the wine and the staff had good knowledge.I was served a very fruity rose, the prices are very good for a town pub! We ordered food shortly after and despite there being several people eating we received our order quite promptly, again the food prices where very good! The food was hot and tasty, we will be returning again soon.

In my years of being in Bury, there's many reasons why the grapes is my home, great staff and friendly people, management is top draw and I feel welcome everytime, would like to thank the staff of grapes for a wonderful service since I walked thru the door one very happy customer

I use the grapes very often, it was great to come in today and see Lou back from holiday, the last few weeks have slipped a little bit, but the staff have tried hard even while they was short staff, I always get great service by all the staff and they are always happy to try and help where they can,

I have never had a staff member eating food as I was trying to order lunch.when the food arrived it was cold and over cooked after a 30 minitemail wait I was very disappointed and will not be going or recommend it to family or friends. .

Had a lovely meal with my family here, great value for money on the main courses! Unfortunately my dessert was very disappointing. The sundae looked nothing like the photo and had no cream on as they had ran out yet I was still charged full price and not told about this until I asked after the sundae came out.

Recently visited this Pub with a few friends. I’ve been going to this pub on and off for 25 years !!

Not only a great atmosphere with good bands playing at the weekends but a great local pub in the centre of town that serves great food at good prices.

What a fantastic night for the football, lovely customers, everyone getting table service so no rush at the bar, and good food. Will be back for the next game

Visited Grapes on a Monday night, wouldn't usually go out on a Monday but a great girly catch up was had . Karaoke was on it was livley and the cocktails were very reasonably priced. Good night had by all Would defo do it again

The food was ok and the service was good. Nice easy location to get to on foot. Would go there again.

My wife and I thought we would try this pub on the off chance... we were so impressed by the friendly staff, great quality food and the very competitive prices, we are now regulars.

This is my favourite pub in Bury, The food was excellent and so was the service! Her name was Nikki and she was lovely. The place has a great atmosphere and we will definitely be going back! Thanks!

Went had a few in the grapes and what a great service nikki what a pleasure meeting ya outstanding service hun xxx

Just poped into ‘The Grapes’ for an impromptu pint. 1st visit in over a decade and I have to say I was pleasantly surprised. I love the ‘real pub’ feel to this place, something that nearly all other pubs seem to have lost. The staff make for a really welcoming atmosphere. Personally I was served by Nikki who was obviously very experienced in her role and made me feel like a regular. In fact, she’s done such a good job I think I’ll start visiting more often. Simply the best service in town. Cheers Nikki

Went to grapes today great place got served by nikki great service couldnt ask for more. Will be going bk!

Came here a few weeks ago with some friends to eat. Food was lovely. Hot and very tasty. We didn’t have to wait long for it. The bar staff were very helpful and friendly. Especially one bar maid called Nikki. Would definitely come back.

I came here on Saturday as it was so hot and had noticed they had air con, we entered the pub and it’s was lovely and cool, we was served in good time so we decided to eat here too, it was fantastic we had steak and it was cooked just how we ordered it and it was all lovely and hot.

Me and two of my friends went for lunch here and both the food and the service was brilliant. A lovely friendly place to be and very reasonable prices.

Visited the Grapes today for lunch with daughter & grandchildren and despite the kitchen already being busy the staff were so accommodating to us with young children and went out of their way to make sure that 4 fussy children had exactly what they wanted...

A right laugh. Brilliant band and very fairly priced drinks with lots of offers, the pub was clean and tidy well presented. Lovely smoking area if that's your thing. Pool, games, poker nights. And I'm told the occasional disco. Really night to find somewhere open...

I was going to rate this place as 'poor' as opposed to 'terrible', but then struggled to think of anything positive to say about it. We wanted some dinner, so dropped in here by chance. Bad choice. The table we grudgingly sat down at was filthy. The manager is hideously rude and ungrateful and the staff are unfriendly and unhelpful, they cannot make drink recommendations, they don't understand their bar at all. The food was below par, tepid and undercooked, no garnish. Hardly edible and not particularly nice. The gents downstairs are pretty disgusting, smelly & dank. The beer was off, quite possibly caused by the look of abject misery on the dark haired bartenders face. Revolting is an under statement.

I wanted to hear some live music and was told to visit the Grapes , amazing band and great atmosphere. I will definitely be back.

What an excellent and friendly pub - party of 28 ex Ellen’s Christmas dinner meal lovely dessert food hot and wholesome - loads of veg roasties everyone enjoyed thanks

I visited the Grapes on a thursday lunchtime (one of numerous times i have been there) and found it was busy with both corporate and locals company.I was served by Callum a very pleasant knowledgeable guy behind the bar with a pint of strongbow which...

Visited two weeks ago on a v busy sat night band on in pub it was packed. Was in pub garden/yard when a lady was taken Ill the door security were quickly informed and came back with a female staff member who was calm, organised...

Went in at 5.30 for dinner, the only 2 people in there wanting food in a pub that claimed to serve food all day. Was told after about 45 minutes that it wouldn't be long but as we had ordered the steak medium to well...

As town centre pubs go, this is good. Caters for most, Good range of beers and lagers Lots of stuff going on in the courtyard. Seating and games too. Live music is common Beer is good Bit young for me personally but definitely features on...

This was the first pub I ever visited when I was first posted to Suffolk with the RAF in March 1989!! I havge been a visitor ever since and it has certainly changed over the years. Never had a meal so can't comment but seen...

I never write reviews but this is an exception.we came in on a busy lunchtime and I must say we were told straight away about the wait for food,we had no rush so decided to stay very glad we did.the service was very quick and...

The Grapes is the place to be on a Fri or Sat night, fantastic bands and the staff are ALL very courteous and friendly, the atmosphere is brilliant and considering how popular it is , the service is above expectations, i would recommend anyone of any age (over 18 of course) to visit The Grapes and see for yourself

Poped in here with my daughter & 4 grandchild, made welcome with children & buggy sat in outside seating in nice courtyard, good choice of lunches on menu .Food well cooked and quite quick friendly staff and chef brought food out herself.All enjoyed meals & drinks , stayed for icecream.Great place to lunch.

I visit the grapes quit often and never really do reviews but after seeing the latest review saying rude staff and was being shouted at, i was very shocked as I was there that night and the way they behaved and there boss apologies to the manager.said it all really I would expect to see the staff telling customers off when they are pouring salt and beer on the bar for a joke! I enjoy the karaoke night at the grapes as it welcoming and a mixed age range so I feel relaxed to join in,the food is the normal pub grub but cooked well and good value for money. It's great if you are a smoker as there is a heated courtyard so you still feel part off what's going on,

I have never had such awful customer service. We thought we would enjoy karaoke evening, as we work weekends, the week days suit us best! We were spending ALOT of money and to be honest, we were just undermined and made to feel about 12. Shouted at for dancing, singing and laughing. We were just enjoying ourselves. You would've thought the grapes loved the money and happy faces. Clearly not. One lady was lovely, but please get rid of the face aches. On the upside, the drinks were nice :)

I come here regularly on a Tuesday and Sunday evening to play in the Nuts Poker league! I am always welcomed when I walk in the door by the friendly staff and am able to enjoy a peaceful night out with good music and good friends. I also enjoy the events they hold on other days like karaoke, and also the bands they host! The food is really good quality pub grub, just what you'd expect from a pub in the middle of a town! Even if it's just a snack!The manager is one of the most friendly people I know, putting other landlords/managers to shame!Couldn't fault this pub!

I rarely criticise on this website, but I'll.make an exception. The service was incredibly rude - a youngish dark haired man making clearly acidic remarks about my friend's wine request, and not returning our smiles or thanks: he clearly doesn't want to work here. Over powering smell of damp and disinfectant when we entered by the side door, and a dirty courtyard where tables also had not been cleared for hours (even though the pub was not overly busy). Avoid at all costs!!!!

Visited on a Saturday and it wasn't very busy. We were told there would be a 30 minute wait for food as is was market day. We accepted this and ordered our food. 50 minutes later the food came after one mouthful of my Lasagne I had to take it back. About 1 tablespoon of meat, pasta over cooked, and far too much cheese topping. Others in the small group did not eat all of their meals either. Pie crust hard, chips were not much better. I complained and was offered another meal, no apologies for anything. The flies in the ladies toilet ate more than I did.

The Grapes is one of my favourite venues to watch a live band in Bury St Edmunds... A great place to meet a wide range of interesting locals... Give it a go, you won't be disappointed!

This place was rammed so we must be missing something as ale selection was poor, staff we miserable on the verge of rude and the band could play but lead singer was positively average. The band were supposed to be a "rock band". I don't think so when a security guy had to wake up a bloke in the next table, who wasn't drunk just bored witless.Luckily we found better places in Bury and I'm sure we won't be missed.

We had a lovely friendly greeting from the staff. Food was very nice served quickly good range of drinks and great value meals.

Visited this pub today. 3 items on the menu where not available. Food was ok once served although my ham looked slightly past it's best. The pub and toilets had a serious issue today with flys and there where NO baby changing unit so had to change my 5 month old on a dirty floor. Very disappointed, money wasted.

We popped in for something to eat, standard pub fare but cooked well and reasonably priced. Lots of Drink offers too, perfect place to have a rest and some food after a busy days shopping.

If you enjoy listening to local bands doing rock classics then check out Saturday nights at the grapes.They have some top groups playing excellent music with the crowd really get into it.people watching is a big part of the enjoyment for me.Grapes favourites for me are the Kicks and Heathen ( both available at other pubs too)

on a hot day, entered the pub and was cooled down lovely by the air-con. good choice of local Greene King ales, staff couldnt be more cheerful and helpful. ate main meal earlier and only wanted a pud, and it was served v fast and it was v tasty too.

Went here for lunch on a Sunday. After waiting about 30 minutes we were told the grill had packed up, and although it was now fixed, our food would be another 30 minutes. We were then offered a round of drinks on the house.The bar staff and cooking staff were apologetic and friendly, and the food when it arrived was great. Will definitely go back there. Excellent customer service.

Just across the road from The Gym sports bar. Popped in for a pint on the night they were doing Karaoke so it was quite crowded. Has an outside large courtyard so you can get away from the main pub. A fair selection of Ales and Lagers. It does do food. Not a bad pub

Went to bury st Edmunds for the day decided to stop for tea went in the grapes for a shandy and a coke the girl behind the bar was lovely then decided to ask what time did they cook till and got a very rude response from a lady who said she was the chief her attitude was shocking won't be going there again for drink food or the toilet

Whenever I decide to have a 'me' day, I usually end up wandering around Bury St Edmunds buying me stuff ( because I'm worth it ) and whilst we're there, I usually take me for lunch in The Grapes. We ate there today, and as always, the girl serving behind the bar was very friendly. The food we ordered arrived swiftly ( as always ) and was very well presented and excellent value for money. The pub itself has recently undergone a refurbishment and is clean and stylish. I'll continue to treat me to lunch here on the rare occasions I'm able to escape every day life.

Four of us attended for a birthday visit on 04.02.17. Having bought drinks we were advised there was no gammon. This resulted in 1 gammon ordered and 2 mixed grills being cancelled. The gammon we asked to change to the cod and chips - this was not available either. The 2 mixed grills changed to all day breakfast. I ended up with ham egg and chips - not the same. This was lunch time on a Saturday, heaven help anyone going any later, probably nothing left to order. It needs sorting badly - they will lose customers rapidly. We were visiting from North Lincolnshire, not the way to treat a tourist.

Love this place; have been there a few times and the drinks are always reasonably priced and the music is always good fun.

Pity this pub. Sad waited 25 mins just to get a drink. Poor bar man on his own. Not how a pub should be run. Big up to this bloke going solo. Food very very late. Such a Shame. Greene king pub n only 2 staff. One cooking one bar!! That's not a pub... very very disappointed. Defo won't be back...

My partner and I visited early on a Saturday evening and found the pub very quiet for a city centre pub. They had a few beers available on tap but I had a glass of red wine. It was terrible and I couldn't finish the glass. We did not try the food so cant comment. The pub had signs that a live band would be playing and they were due to start about 10pm.

Visited for the 1st time today as this was out 1st visit to Bury also. Arrived about 2.30pm, grabbed a table easily then ordered our food and drinks. Lady behind bar very polite and chatty (had tatoos on her arms). Food arrived around 15mins after we ordered. Both 8oz steaks were perfect and my salad portion was overflowing the plate as I requested salad instead of chips. Very, very happy with everything and would certainly return. Well done.

Great Live music on a weekend fun atmosphere but queue at the bar can move very slowly and the toilets could use an upgrade.

Went to BSE on a shopping trip, not being local we popped in for a drink and something to eat.Both my wife and I had Lasagne which I have to honest is one of the best pub Lasagne's we've had.Only one young lady serving behind the bar and bringing the meals, she was very friendly and pleasant so well done her.The pub needs a bit of a spruce up but I recommend the place....

Me & my partner stopped in for lunch today, can't fault the staff they was very friendly! Food was lovely & I absolutely loved the pub, will be back!!

The Grapes coped very well on this the last day of the Christmas Fayre. Although very busy we did manage to find the only empty table, and ordered hunters chicken - a chicken breast covered in a large rasher of bacon and topped off with cheese with a side salad and chips. Although we were told it would be about half an hour it was with us in about 20 minutes and it was very good. The whole meal for two which included two delicious cappuccinos was only just over £13. Very good value for money.

place was not that busy ,service was dreadful and staff very rude , there was 5of us ,% adults and two children ,so 7 in total , we ordered food , Lasagne ,roasts & sausage & mash ,It was late afternoon ,the Lasagne was rubbery burnt and obviously microwaved the garlic bread was burnt ,the roasts we had two courses for £10 ,tried the turkey ,omg veg was hard like not Ala Carte just simply not cooked , the yorkshires were aunt bessies and burnt to a crisp the turkey was dry ,we also had sausage and mash the mash was powdery and the sausages were cold ,no one came to see how our meals were the lady whom delivered them looked like the chef , In whites filthy whites ,we complained she said she would go mention it to the manager ,but she never returned , we had no customer service at all no opology nothing ,asked re a children menu was told do not have one ,asked could you do small half portions off main menu ,the girl replied no ,not no sorry ...disgraceful ,will not be returning anytime soon

Typical English pub, nestled near the centre of the town. Locals do not move from their spot on the bar and getting drinks was a bit of a pain. Late November sun setting gives a lovely warm atmosphere in the pub. Definitely worth popping in.

Does what it says on the tin - it's a pub after all.Good choice of beer served by friendly staff and smack in the middle of town - what's not to like !Not the smartest place you'll ever visit but definitely not the most expensive. Great place for a drink and a chat

Very dirty place , bar staff is rude , food is awful , after eating in the place I ended up with a very upset stomach, would not advice to eat or drink in the place don't waste your money