The Gourmet Burger Kitchen - East Dulwich in Southwark

Barbara was really helpful and so welcoming! Great service and amazing food

Barbara was amazing and the food is always 5/5! best GBK

Great food! All the staff were really lovely too. James was amazing! And the biscof milk shake was so good!🤩

Gourmet Burger Kitchen, sin duda hace honor a su nombre! Desde el momento en que entras, te reciben con un ambiente fresco y relajado. ¿Las hamburguesas? En serio, de primera. Tienen una gran variedad de opciones, desde carne clásica hasta pollo y verduras, todo cocinado a la perfección. Nuestro servidor, Barbara nos dio la bienvenida y fue muy amable. Si estás buscando una experiencia gourmet de hamburguesas que sea un corte por encima del resto, GBK es el lugar para ir.

Lovely experience, the food it’s very good and affordable and the staff were very friendly and great customer service. Will definitely be back and recommend to others.

I have coming here for years and have always had a great time. Went for the first time in a while today, food was just as good and my server Barbara was so lovely

Barbara was very friendly and delightful and the food was delicious! Thank you so much for the awesome service will be back soon!!

Food was amazing our server Barbara was lovely

Good table service and the food was lovely

Brilliant service, friendly clearly well-trained staff. Shout out to Barbara, super friendly.

Great and easy experience, Barbara the goat!

Amazing customer was served by Basia and Marcin service and food was delightful. Definitely recommend and I will for sure come here again.

La comida era genial, el servicio era increíble, el ambiente estaba limpio y el personal era amable. ¡Nos sirvieron Basia y Marcin!

Very friendly staff and food is amazing!

Nice and welcoming and the food is great

Lovely here, really recommend. So accommodating!

La comida aquí es siempre de primera categoría y el servicio es tan grande! Barbara era tan amable y servicial con consejos sobre qué probar!

Amazing food. Employees very friendly and gave great service, specifically Barbara. Thoroughly enjoyed my experience!

We went here for lunch with friends, greatly enjoyed the delicious food and amazing service. Thank you, Barbara!

Dined in with friends. Absolutely great service from Barbara, very attentive, and the burger was enjoyable as always. The meat and sauces were juicy and the fries had good seasoning. Good price as well with a great range of choices (easy to adjust meal to preference)!

It’s so nice there there is lovely music in the background and lovely seating. It’s not too busy and the food is lovely. I come with my friends and it’s budget friendly. 100% recommend to anyone!!!!! I had Barbara and she welcomed us warmly and gave us great service!!!!

i had Barbara as my waitress, welcomed warmly my friends and seated us immediantly. Very good service and quick! Amazing chips and milkshakes!!

absolutely amazing staff and great food

Vile just vile! I don't understand what's happened. GBK used to be my go to. Twice now I've ordered from them and the food has let me down tremendously. It just isn't what it used to be. The amount of liquid on my Colslaw, the sloppy raw burger, the cold chips. It just all screams "We don't care". I've learnt my lesson. Will never dine here or order again.

Brandon was very friendly, attentive to us this evening. I will be visiting again. Best GBK service

Brandon was brilliant! We had a table for 8 last minute he was very bubbly and accommodating and helped us make the right decisions. We had a great dining experience. Thank you!

It's a very great place and I would come back again

Great expierience today. I was dieing for a burger for a very long time and I decided to have one today. Barbara recomended a smash burger which was delicious and tasty. To go with new buiscoff mikshake oh my days. Great atmosfere and nice friendly staff especially Barbara and Marcin.

The food was tasty and pretty quick delivery

The service was amazing and Barbara was lovely - drinks were delicious.

A big shoutout to James for his exceptional customer service. Even after we realised we misused the Tastecard, he kindly offered us a discount. The food was fantastic, and we’ll definitely return to repay his generosity!

Jonah was amazing in his service. They served us hot and fresh burgers and wings. Loved the taste of the food. Made our evening really memorable one! Must visit! Added to my favourites ♥️

Some of the worst onion rings I’ve ever had overcooked and coating falling off. The burger bun was wet.

amazing service from Barbara !! food was delicious. best burger i have ever eaten !! riveting atmosphere

Food was delicious 😋 Our server, Barbara was lovely and welcoming and the entire experience was incredibly enjoyable Would definitely come again!

the server barbara was awesome !! the food was very good

good service from our server barbara it was a great atmosphere and the food arrived efficiently

We had a great experience. Super nice staff and the food was super nice!

Great service from Alicia and Brandon; good burgers, chicken and fries. Grandkids very happy.

nice staff + speedy service, great food for a great price and a great atmosphere. Will visit again!!

Deliciosa hamburguesa, servicio amable y rápido. Nunca decepciona. Hamburguesa de pollo clásica siempre una victoria! Volveremos

I was at an early lunch today at gbk east dulwich. As always I could count on nice service. Very nice and helpful waitress Basia was there to help and the rest of the staff as always smiling and willing to help in every situation. I recommend this restaurant 1000%.

I absolutely love this place .. I often come and know tte staff is lovely specially Marcin the manager and his supporting manager Barbara !!

No puedo recomendar GBK Dulwich en la experiencia de hoy. Dos hamburguesas y una papa frita llegaron tarde con una disculpa por la tardanza y la promesa de hacerlo mejor, pero fría, en realidad fría. Los intentos de recalentar empeoraron las cosas: las papas fritas se congelaron antes -como la hamburguesa- perdiendo rápidamente su calor en el microondas. Un desperdicio total de £ 26. 32 . En primer lugar, no debería haberse permitido que estas ofertas abandonaran los locales de GBK. 30 de enero de 2025 .

Divine burger, not so much the skinny fries.

Thankyou for great service Martin!

The food was delicious and they cook it to your preference.The staff are wonderful and kind. 100% recommend.

So good from Izzy Alma Leila and Jess

Amazing service had the best time ever! Milkshakes were especially amazing. Thanks Brandon!!

Our service was so good. Brandon was our server and he was lovely and welcoming. The food was so good and tasty. Highly recommend

Do not order cold drinks from here. They pack it with the hot food that is then cold when you get it

Cracking lunch with the whole family. Food was great, especially the Smash Burgers. Kids food really good value and service was great.

Food tastes good but I’m halfway through the burger and I’ve turned on my light and the whole thing is bright pink?!?? It’s not cooked at all

Josh and Benji top tier people right there amazing service by benji and amazing food cooked by Josh

I'm really not one for leaving bad reviews but this is needed! Ordered two burgers, one medium and one well done. They both turned up burnt! Not to mention cold and tastless and same with mac and cheese. Oh and the chips were cold to. Got refunded but not the point, shouldn't be serving food that only a stray dog would eat!

Friendly environment, wonderful staff and excellent costumer service. Order was made very fast. Highly recommend to dine here :)

Both burgers were cold, not edible! BINED..,

I had lunch here today in a group of 7. The service was speedy and seating was seamless. I ordered using my phone and paid with apple pay and my food arrived really quickly after! Not only is the service amazing, my Californian burger was delicious! I strongly recommend this place for a nice lunch.

La comida era muy buena, el servicio era rápido y a mis amigos les encantó. Gran variedad en el menú, sin duda volviendo.

Amazing food and fantastic service. Definitely coming back soon!!

We came and half the menu was sold out, it took 10 minutes to get service and after we did we stayed for an hour and still didn’t get served.Utterly appalling.

What has happened to GBK? I went to GBK with found memories of the restaurant from 10+ years ago. It was not the same place. Little to no atmosphere and no table service. I'm happy to download the app and order but the restaurant it once was is clearly was is dead. The constant stream of take away drivers dominate to the point our 'fast food' is a 40 minutes wait. Clear preference to take away over people dining in. The staff are clearly aware of this as they apologies over and over again and offer us a number of free drinks to say sorry. When the food arrives the burger is poor. The sides are the best thing about the meal, special mention to the coleslaw. The burger seems wet and is hard to eat. The help of a knife is needed to cut it up into eatable chunks and is not how a burger should have to be eaten. Disappointing from a place I once remember having the solid go to burger amongst other burger restaurants. I appreciate times change and one can harker back to the 'good times of old' but I can not accept that a burger this mediocre can hide being the name that was once recognised as a decent burger. Poor (accept the staff who can not be blamed) and not worth the high street place it occupies .

Burger was cold chips were cold only thing hot was the onion rings milkshakes nice

dos chicas hora del almuerzo el sábado. comida muy sabrosa. hamburguesas calientes. aros de cebolla sabrosos. personal servicial agradable. restaurante parece festivo.

Dulwich branch: Sad to hear that GBK no longer sell the Sweet Potato fries and unfortunately I found my burger patty to be tasteless. However my little one, enjoyed the kids meal and the vanilla milkshake was very nice. Brandon was our server and he was great. Very communicative and attentive to all in the restaurant, last night.

Completely Unhappy with My Order Horrible experience. The quality at this place has declined dramatically. I ordered a burger with an extra patty a few minutes ago, and the entire process was a disaster. It took ages to arrive as two out of three delivery drivers canceled. When the order finally arrived, it became clear why: Both patties were rock hard, stone cold, and burnt to a crisp. The burger was completely inedible and ended up in the bin. Fortunately, I received a full refund through the app I ordered from, but that doesn’t excuse the poor quality. This isn’t the first time I’ve had a negative experience at this location. GBK should seriously consider auditing their staff and addressing these ongoing issues.

I came here this past Sunday for lunch for a catch up with a friend. It was unusually busy for a Sunday, plus wheb we went up to the counter to order we saw that there was only 1 chef in the kitchen so we were happy expecting a bit of a wait for our food the milkshakes did help with the wait. When the food did come the burgers were cooked beautifully and the wings were so cripsy and juicy. Would 100% recommend & we will be back (So a little confused with a few other reviews) Only negative point was seeing one of the members of staff (im guessing) walking around in a puffer jacket, little bit unprofessional (in my eyes)

cold chips and melted milkshake

Nice atmosphere and very good food

quiet restaurant. we were for lunch with colleagues from work. food very good. atmosphere very nice. service friendly and smiling. we will definitely come back. Thank you East Dulwich.

If I could, I wouldn't give it a single star. The worst experience I've ever had as a customer. I really don't recommend this place. I visited this place on 10/11/24 around 8:00 pm, I went to counter to be served and found 3 members of the staff talking and laughing as if they were in their living room. One of them was eating chips and they ignored the fact that I was there to be served. As a customer, I deserve good service, and that's the least I would expect when I go to buy from them. At the end, I decided to leave the place because I couldn't handle all this. Terrible staff and lack of professionalism.

Great place to eat, hot food, very tasty and extremely nice service. Highly recommended!

Tengo muchas alergias y muchos restaurantes me han rechazado porque no es mucho esfuerzo, pero este restaurante se ha asegurado de que la parrilla ha estado limpiando antes de cocinar la comida y son solo un restaurante increíble para ir a volver definitivamente

La hamburguesa de queso azul es increíble, al igual que el batido Oreo. Pero la razón por la que siempre volvemos es porque el personal es súper genial y relacionable. Hace que valga la pena. Volveré antes esta vez.

This is a disrespect to the drive-thru, having to wait for an order for 25 minutes and having to cancel the order. When we get to the customer, he still comes to complain about the delay, even though the restaurant itself and this delay allow the order to accumulate and then make it to take a while to put meat on the bread.

Nice quick service, and staff are diligent in dealing with allergies.

Very delicious Very fast service Delicious

Muy Pobre, Nuestras hamburguesas estaban frías, el servicio era simplemente raro. no pierda su tiempo o dinero, mucho mejores lugares para comer en Dulwich, Verdaderamente horrible

Just had the medium rare double cheese burger, it was quite frankly the worst burger I have ever eaten. It was cold, badly cooked and tasteless. I’ve had double cheese burgers from McDonald’s that were much better and a fraction of the price. Given all of the other bad reviews with similar comments I’m not sure why this GBK branch is still in operation. I will not return to GBK again.

Food really nice great burger,delivery man polite and friendly, will order again.

This is the second time in the last year I’ve ordered from GBK East Dulwich and they’ve missed something out of the order (I only order from them once a month or so). The extras in my burger weren’t added. They only give refunds or credit if you go to their branch in person, and as a disabled customer I find this difficult. They seem to count on the fact that most people won’t bother to go to that much trouble, and so they get away with poor service. Sorry I gave them a second chance.

Ordered a burger meal with onion ring as an extra ( 1.75 ) and milk shakes.The onion ring was missing and the milk shakes were in smaller containers than usual but charged the same price.

They do take aways only so don’t bother turning up if you expect to be seated

picker did not include onion ring in my order, burger poorly made compared to last order.

Honest Burger is my go to burger chain, but remembered Gourmet Burger Kitchen as being on a par so stopped off for a refueling stop before heading to the cinema. If Gourmet Burger Kitchen ever was on a par with Honest Burger, for sure isn't now, despite there only being three tables occupied food took over half an hour to arrive, yet my smash burger and the sub-McDonalds fries were both cold, my mother's cheeseburger was better, but hardly gourmet, her Strawberry Elderflower Presse was distinctly artificial tasting and over sweet. Will be avoiding Gourmet Burger Kitchen in future, recommend others do the same.

I waited almost 2 hours for my food. I know it wasn’t the drivers fault but by the time it arrived, the food wasn’t hot enough

Ordered via Uber Eats - 1 out of 2 items was missing although delivery bag was sealed. Called the restaurant, they passed the buck of responsibility to UE - result spent £16 for 1/2 a meal... NOT IMPRESSED!

We came by here earlier today and was unsure as what to eat, the chef was in a fridge out the front and was very helpful with walking us through the menu and explaining different burgers and sides. (I think he was the head chef) We opted for 1 Taxi driver (medium cook) and 1 grilled K-Town and they were cooked beautifully with a side of truffle mac and cheese and a portion of chunky fries. We also got an oreo and a salted caramel milkshakes which were beautiful! Really couldnt recommend enough! Cant thank the chef enough and will 100% be returning! I will be coming to try that blue cheese smash!

Absolutely nothing gourmet about this. Polling service, nobody in the restaurant, cold food and then when I suggested to send it back, this was ignored. Very poor and I would completely avoid if I were you!

The worst of the worst in customer service. The waitresses don't know how to serve the public, extremely slow for a simple burger.

The burger was ok but my fries were missed from my order. It did, however, arrive bang on time.

Located in the East Dulwich, South East London. This restaurant offers a great selection of burgers and other food like fried chicken strips and so on. We ordered a couple of burgers, mine was Koren BBQ Burger and my friend's was a Blue Cheese sauce Burger. My friend ordered his medium well done. They were served exactly as we had ordered. The taste was great, the chips that we ordered on the side were great and the Vanilla Milkshake was not one of those watery ones but a thick shake made with lots of ice cream and was perfect. The service was good and the staff friendly too . We did not have to wait long for the food to arrive. The cost was higher than we would normally pay but we enjoyed the food thoroughly and it was in such a great location. Happy to eat here again next visit in London.

We really enjoyed this little store, the staff are so friendly, kind and welcoming. The burgers were fresh and tasty. Much better than I expected considering the dated decor

I would highly recommend trying it out, The team are very welcoming and sweet. Very tasty burgers. Prices are ok, No real need to book, they welcome anyone that just turns up!

Great food and great team and was enjoying the food while watching Olympics me and my family will be coming back for sure b

Lovely food & lovely staff, One of the best GBKs

The best burgers , great staff, love it

Our chips weren't cooked enough. The burgers were very small and the burger underwhelming for £13 which didn't include a side. The burger had a lettuce that was folded up and slice of tomato.The lady served us seemed like she didn't want to be there, fair enough, but that's why refused to pay a tip. She said she would come back with sauces but never did.

Had to wait ages for food and drink. Table service was non existent. We basically did the work for them. Had to chase everything and then wait the table for them. Prioritising Uber eats drivers over diners.

45 mins to get the food because they had a huge queue of online order. They should stop atleast online order when they reach capacity. I see the Uber drivers waiting longer. Shame GBK used to be my go to, but alas no more