Pret a Manger in Southwark

I was served by a woman who chose to ignore me, I requested a warm croissant and looked at my like im stupid, I requested again than she told me they don't do it. I didn't know they don't do this service like other coffee shops do, all she had to do was tell me first time. She than started speaking in her own language to another colleague which made me feel comfortable.

They NEVER have the filter coffee despite many advertising boards saying "Filter coffee is back". The thing is all of the other branch will offer you filter replacement at it's price but this store does not. Remove it from your product list if you never have it!

Super polite staff. Excellent atmosphere, greatly assisted me by recommending what products to get as well as maintaining basic professionalism. The mozzarella, pesto baguette is terrific!

The staff and managers are nice people but rude. They treat customers like thieves. As soon as you open your mouth and say the word “toilet” they jump on you in a very rude way to appoint of almost shouting (are you a customer, what did you order, order first, I didn’t see you here, no you’re not a customer…etc). The next thing you’d ask is why would you want to use the toilet! No one needs to proof they are customers and it’s very rude to interrogate someone in such way. It’s a professional area and customers should be talked to in a professional manner.

Horrible customer service, cold coffee not Pret standards. Staff don’t know how to make coffee. Visit this shop on Saturday 11/05/24. Please train the staff both guys don’t know how to treat customers or to make coffee

Been in the shop just about 10min ago went to the counter and give my food i got from the fridge etc and the guy at the counteri(spanish i believe glasses with yellow lents) defo do not want to work there as is been so rude and told me hes doing things his own way i need to pay 1st before he will warm up my toast he's tone of voice was horrible he shouln t be employeed, pret is a better place without people like him defo he shoud be fired as i work in customer service i never been as horrible as he is ,while i was waiting for my tuna toasty he behave with the rest of the cust the same way trowing the drinks on the countee not even make eye contact with the customer I love Pret but bcoz of his nasty behaviour i will not pop in there not even if i will be payed

Today in the morning I am having coffee, and when it was served I watched as the girl mixed cold coffee with? I just came out of the cafeteria, I claim that she acts Swedish. I ask for the number for the services, and the chubby girl who turns out to be the manager who pretended to be the one who didn't understand anything and is Spanish, tells me that we have to consume, to What I remind you about is coffee. It's a common practice in everyone's case but you don't see it. It's also a common practice to invite you, and to post favorable reviews😅

The person that works there should be fired for bad customer service. I buy coffee from here 1-2 a week. Today I went in just to get some sugar as a friend was buying a coffee and he was INSIDE. The employee run after me because I took 3 sachets of sugar and salt+pepper. Pathetic

This is the Mocha I got from this branch. Not the first time I got half cup from this shop. What is wrong with you?

What happened to you, guys? Second time now (decided to give it another go after last disappointment) I asked for chai latte and received something absolutely disgusting - tastes like you used old milk or dirt water and this time it actually made me sick. Real health hazard :/

Prices have risen. Considerably.

I ordered the avocado & chicken sandwich! Hardly any filling, avocado was brown! So disappointed! Tables are filthy too.

manager Juliana is the most Ill mannered person I think I have ever come across before. She is constantly rude to customers of colour / those wearing religious wear. (witnessed this on several occasions) and experienced it today myself. I frequently visit this pret and most of the staff are amazing - on the few occasions I have been unlucky enough to be served by Juliana she has been rude and unprofessional - today she told me I couldn’t have my drink without ice and when I said I have got this on many occasions at other stores she shoo’d me aside infront of other customers and refused to serve me. It only takes a few moments to read the comments to see this isn’t the first time she has acted this way toward somebody who is black / wears a headscarf. I’m repulsed and shocked that pret is still allowing her to continue in a “management” role when she doesn’t even know basic manners!

Nice coffee and place to have a sit down and some time out near Borough Market

Whats with the flies guys? Every where

Always clean, very friendly staff and usually pop in for their drinks promo which is always made perfectly.

Great staff! They all work tirelessly and are so pleasant to engage with!

Good coffee, nice Sandwiches and fast service. My go to.

Wouldn't take cash (cool maybe you don't want to count the tills?) but lied & said no pretts do... weird bcs the one up the road does? Wasted my lunch break. Go to the one by London bridge station, they're way friendlier.

Really lovely staff who let me finish my coffee even though they were ready to close.

Staffs are friendly and coffee is nice too. But opening hour is very inconvenient,on website it says 7am opening but they open randomly at 7.30,7.40 8am which is not convenient for the people who had to start work from 8am,do fix time so people is aware of the opening time. management team fix the probs

Hardly anything ready at 8am. Disappointing.

Staff here are really really friendly and nice. The manager also is very nice. Most Pret products are very good actually.

This is my closest pret. It's sad to say the manager here she discriminate. I went 10mins before closing I ordered a late using my subscription. The customer in front of me was offered a free cookie. Then I asked asked if they discount things since its almost closing time or give away. The staff offered me a pastry she said else they will be thrown away. Manager who was about to go home she said No I shouldn't be given one. She she said they sometimes but not today. The a customer walked in tgey all shouted 'Mr hotchoclate' then immediately asked him would you like a hotcholate? I felt so awful. The manager sounds Latino. Am a black person so I don't deserve same service as others Why other Pret are so much nicer than others? Clearly down to the manager. Some manager spoil the frielt brand they should be retrained or not be there at all. I have over 18million views of my content so this will be read by a few people. I will change this when I get my apologies

Hi store is not open at 7am. I’m currently in costa, too rainy and cold outside Pret staff said they are closed, I’m not sure why I’m paying for this subscription Sainsburys across the road opened at 7am too 👀 What time do u actually open?

Uma referência para comer simples mas bem, descansar um pouco e seguir caminho

Pret oh pret... What happened?? - yes you still have nice sandwiches and great coffee.. But... You just never seem to clean tables any more. Dirty, bits of previous customer's sandwiches, spilt coffee, this is SOOOO sub-standard and it should be just basics really.. 4 people up front serving 4 customers here and no-one wants to clean the tables.. 😪😪😪

Great, always nice people working there! Love the bilingual atmosphere! Nice coffee and food, on the expensive side..

This used to be one of the best run branches of Pret a Manger. Really lovely efficient friendly staff and a manager who seemed to be really on it. There's been a change over of staff recently and while the staff are perfectly nice, it's just not as well run as it used to be and the customer service is not as good. The staff just don't seem to care as much about their customers as the previous team did.

Unbearable horrible hard rockmusic at the background in the morning over your coffee...what would be wrong with a soft classical music instead I am not gonna come back here to sit in for coffee. Updating as of 16thAugust2021,appears to be new staff on and very very slow service🎺🎶🤔 Updating as of 30th November 2021,at 8.35 am I bought 2 black americano and asked for a cup of hot water as the coffee served quite often turn out to bee too bitter to me and so I water ut down. Unfortunately this particular branch would serve a cup of hot water to water the coffee down to my taste. Staff called called the manager and she would neither serve me after some arguments and exchange she declined to serve hot water to me which I was also prepared to pay for it.

If you enjoy absolute chaos first thing in the morning, and a long wait for a coffee while those who ordered well after you are blessed with coffee, this is the place for you! I told myself a few weeks ago to stop coming here due to the totally random way they make and distribute coffee orders. Yesterday was the last straw, when I counted 17 people who ordered coffee after me being given their orders while I waited. 15 minute wait in that environment is silly. Do yourself a favour and get a coffee somewhere else.

Shambolic service when busy, staff look like they don’t want to be there and sometimes even argue with each other in front of customers. No process behind ordering - drinks come whenever they are ready and you will have to remind them of your order while waiting otherwise you won’t get it

Good service & plenty of space to sit and relax and have your cup of coffee ☕ or a Frappicano.

Ok Pret a Manger what is going on Christmas sandwich in July and now they got decorations for Christmas outside this store I really can't help but wonder somehow how has covid-19 affected to the staff in their marketing department surely this just can't be an effort to cheer up the general public because this to me to be completely fair seeing Christmas decorations in the middle of july there's nothing to cheer me up what's so ever

Shambolic service making store full. Other orders wrong, mine forgotten.

Great coffee, reasonable prices and lots of space to sit. This pret also has iced drinks including frappe and smoothies. They also have a good selection of sandwiches, hot food and snacks.

Ever friendly staff are a highlight-as can be said for most branches.

Helpful staff and nice place to have a coffee

I always get good service in Pret, the music selection is uplifting with quality fast food.

Good food and drinks. Unfortunately, the Internet connection is not so good. They close at 7 PM and at 6:30 one of the employees started cleaning the floor next to me. I felt he wanted me to go immediately.

Unhappy with the treatment recieved in this Pret

Excelente y rápida atención, comida muy variada y buena, los mejores cafes locale muy acogedores. Definitivamente el mejor en comida rápida

Good food and decently cheap. I usually go to other cafés but its still a good place to eat.

Nice environment extremely poor internet! In all 3 Peet's on the street. I mean how pathetic it's nearly 2020. Avoid unless your collectibg

Cibo sempre fresco e di qualità

I like the open planned seating area. Helpful & Efficient staff!

Love this place! I live in Texas where we do not have them so when I travel and get to visit I'm excited. Fresh food, affordable and friendly!

Fresh food, good prices, what else? Just a great restaurant where you can quickly sort your lunch but in a different way from usual sandwiches.

Had an iced coffee, my daughters had smoothies, my sister had green tea and my niece had a frappe. All ok a little pricey. The cafe was clean spacious and quiet

I work opposite so pop in a couple times a week and It’s always a good experience.

dropped in for a coffee always nice coffee always nice staff 🤗🤗🤗

Gracias por entregar el almuerzo hoy y hacer un esfuerzo para llegar temprano a nuestros cursos. Como usted sabe, somos un cliente leal y reservamos almuerzos cada dos fines de semana y algunos jueves y viernes para nuestros cursos de CPD. Hacer que el almuerzo llegue a tiempo hace una gran diferencia para nuestros delegados y para el funcionamiento de los cursos. En el pasado, Pret ha estado entregando tarde y hemos tenido que reclamar una indemnización. Es genial que Pret haya entregado a tiempo hoy. El hecho de que haya escrito esta crítica te muestra lo felices que estamos. ?

Grabbed a quick coffee as the machine at work was brokeen. Had my own take away cup which gives a 50p saving.

Что бы мы дедали в Лондоне без этой сети - я не знаю. А тут всегда можно выбрать что-то вкусное поесть и попить. И недорого.

Ok sandwiches and coffee for a premium price, super busy at lunch time forget about seating at that time.

Pret es un lugar en el que siempre se puede contar para obtener sabrosos y frescos alimentos. Estaba tan emocionada cuando llegaron a Nueva York, habiéndolos amado aquí mientras visitaba.

nice place. nice staff. little smaller then the normal pret. but glad to feel ay home

A warm atmosphere with great healthy food - however it attracts a mostly middle class white clientele.

Good, clean Pret. The seating would accomodat up to 40 people. Downstairs looks to be occupied by staff and isn't available for customers. The seating around the front of the shop is limited at best. It's best for a takeaway offee or an early morning weekend visit. If you're plannig to spend more than an hour in a coffee shop, take a 10 minute walk north towards London Bridge and you'll find a bigger pret there

Toilet was disgusting Better to avoid.

Muy limpio, trato agradable hemos comido un sándwich y un bocadillo,para la zona no me pareció caro.

Usual pret standard, great food, semi decent staff...

Needs more seating, never anywhere to sit during lunch hours. Good pret - not an overwhelming amount of choice. Staff are friendly. Does a good hot chocolate

My favourite pret in London. The staff are so friendly and cheerful even when it's really busy. Amazing food, never been disappointed, fresh and tasty. P.S Thanks for the on the house Veggie Brioche!

The stuff is always friendly and they actually care about customers!

Standard Pret experience. Same food selection as any other Pret and a quick and efficient queue time. This Pret is a lot less busy than the one closer to Londom Bridge, also located on the same side of the road.

Domates çorbasını tavsiye ederim.

Tasty stuff on the go and a lifesaver for evenings where everywhere else has long waiting time.

Great staff, plenty of seating area.

Nice and clean, friendly staff.

Nice place for a cuppacino a sandwich.

The best Pret branch in Southwark area

I love this place I go every day twice a day

Great food and lovely staff but why does it close at 7pm? Would be great if it could open later

Nice healthy options on the go. Green tea is nice.

Good coffee, doesn't cost an arm and a leg like the rest of London

Perfectly good for a quick snack lunch.

If staff are miserable before even making contact with customers, maybe they shouldn't work face-to-face with us...

Reasonae prices for sandwiches,baquette n n drinks

Personnel très disponible et les croissants sont excellents

Good range of food and drinks. Not much of a seating area thou.

Nice food but expensive and crowded and had to ask for a cup for my Coke.

I've bought the sandwich and coke morning. There are people inside. The female clerk was looking at me and checked counterfeit money. Maybe, this is because of my looks. xoxo I don't wanna go here ever.

Great place for a healthy tasty option.

Small but cosy, eating area clean and adequate. Small food shelf and hence options limited (especially at lunch hour). Wheelchair accessible, friendly staff but seemed more interested in taking coffee offers than serving at tills. Couldn't get a tray for our food and scaffold outside hides location.

Busy shop, strange seating design and many people sitting sipping water for hours. Lovely coffee as always. Dont come expecting a seat.

Great food and friendly staff. Pret never disappoints

Cibo non corrispondente ai miei gusti..il resto nella media

Nice ambience . don't buy any bakery items after 4pm as it would be as hard as a rock inside the croissants and other bakery items.

Good place to grab a lunch if you are nearby

Mostly quiet when I go in, in the late afternoon, and plenty of seating.

Bad coffee, very friendly staff. Very friendly.

Bargain filter coffee. Good sandwiches, etc.

come tutti gli altri dell omonima catena. secondo me la migliore a londra senza dubbio!

Pret consistently has decent quality food and coffee wherever you go, the convenience is factored into the price. Staff at this branch are friendly and efficient. Usually has a few free seats out the back. Why do we need three branches within 150 yards on Borough high street. Someone at planning lacks imagination.

love pret but table cleaning policy is a joke as are the wobbly tables. this goes for every single pret. chairs uncomfy too.

I cried, I laughed, I ate, I drank

Good tea but the WiFi is hard to connect to

Really friendly staff, always well stocked and super fast service.

Standard pret. Nice staff, decent amount of seating.