Subway in Southwark

Haven't been to Subway in a few years and I think this will be my last visit. I've ordered a rotisserie chicken sub and waffle fries. The chicken was horrendous and tasted burned to me, the waffle fries were the soggiest mess I've ever seen. I ended up throwing both away after a few bites and I hate wasting food. Avoid Subway, and if the owner reads this, please at least try to make good food - you can't be serious with those waffle fries.

Was waiting for food and both of them didn’t serve they asked me to wait and said they have ubereats orders night staff are rude as well never coming here again

The food is cold which is effecting the taste

Sadly just the complete wrong subs girl, I was delivered a completely different order to what I actually ordered. I was given the wrong food.

Ordered online classic BMT. no add ons were needed i just had to specify which bread and cheese i wanted, recieved a dry footlong with ONLY the meat. No sauce, No toppings, No cheese. Luke warm and rank. shouldve looked at reviews of this place before ordering.

Now terrible for vegans, which is a real shame. Subway used to offer plant based meatballs, plantbased chicken and plantbased steak. Now all they offer is the vegan patty, a variant of what they've been offering for the last 20 years.

The store is really terrible. You would actually think that Subway is the same everywhere. It's not. For the first time in my life, I didn't like the food at Subway. And neither do my children. I don't know what the guys are doing wrong, but the result is just terrible and inedible.

gave one order which was fine but didn't give the second order and wouldn't refund or send it out.

Staff member could not understand the order and was rude.

Missing a cookie. REALLY poorly packaged food in a single parchment sheet instead of a box, as well as cold. Burnt Meatballs stuffed with too much sauce. Clearly rushed as everything is just slipping out once picked up with soggy bottom. Wrapped in paper instead of using a carrier bag, bad intuitive seeing as the delivery address is far why not package it properly? Sticking to my local one next time.

There was very little Tuna Mayonnaise in my sub.

Had to explain several times to multiple staff what I wanted . I had tried to be respectful but I got impatient then asked for nothing but ham and lettuce and sweetcorn. They ended up putting everything from the salad selection on .

Awful awful branch of subway. Rude staff and full of drunk customers. AVOID

Ordered a meal deal for 2 but only gave 1 foot long when I’m meant to receive 2, how do you make a mistake like this? Not happy.

Bad customer service, they put little chicken in the sandwiches

No welcome All staff have a no idea how to make a sub all of sauces out side including vegetable patty.

If I could give 0 stars, I would. There was a cooked fly in the Oreo Muffin and since the manager was not present they could not give a refund. The staff did not give us a receipt and was very disrespectful and unclean in handling the food. The Waffle Fries were barely cooked and staff did not know how to fully cook the churros or Waffle Fries.

Ordered a footlong cookie which tasted like pepperoni as it was probably frozen mixed with the meat. It was disgusting. Customer service is appalling with the worker named Fatima kissing her teeth at me for asking to order a churro along with the cookie. Only good thing is that its a quick service.

Your worker is just a crazy, he does not know how to behave himself, I do not know his name, he was a blacj guy, it’s his night shift, date: 24th may,2024

The behaviour of staff is very hospitable Junaid is helpfull.

crispy potato wedges minus the ‘crispy’ and ‘wedges’

I went in 15 minutes before closing, and was ignored. I prompted several times over a 5 minute period, and was told "I'm busy". They were cleaning up and were obviously more interested in closing than serving. I wasn't rude, loud, or drunk so don't understand the attitude.

Honestly, first time going and I won't be going again unfortunately. Staff unable to understand orders and when trying to reconfirm they just go and put the wrong thing on anyways. Also, coughing over other customers orders and leaving one staff to do all the orders wasn't nice to see. I also believe I was overcharged when I asked for a meal deal.

Everything was okay just forgot the drinks to add to my order

I ordered on here at 10:50 pm on Monday 8th of April and they forgot my drinks and was super rude on the phone spoke to the manger who put the phone down on me and I rung back and he was extremely rude and I am not happy 😡😡

They forgot my drinks and I phoned them and I spoke to a manger who hung up on me twice and they were super rude and just disrespectful DONT ORDER FROM HERE

Was overcharged, reached out and was given an AI response but no refund.

Not very good. Not very good at all. Won't be going in here again.

Order kept getting later, missed off half my toppings in the sandwich too :( disappointing

Honestly this is the worst subway experience i have ever had. the staff is uterly disrespectful, they make fun of their customers and show no signs of hospitality. I went there 2 days ago and the guy serving there was shwoing half of his underwear which was super disgusting. the food is stale and really not that great. the staff also does not listen to the customers. the hygeine is really bad and i just felt really guilty of being there in the first place.

I wanted it toasted but it wasn’t only 2pices of cheese

Was nice apart from forgot the egg in foitlong

The branch looks clean but the food looks and tastes poor. Bread is stale and the toppings look dry and are old. Customer service leave something to be desired for.. Everyone looks miserable without a single smile. Very stingy with the toppings whether it's a sandwich or a side - you'd think their life depends on it. Must be something that's enforced by management to save on costs but not a good strategy if you want to retain customers. Like many others in the comments - would not recommend.

Exactly as others also said. Worst sub I’ve ever had. Bread was extremely dry and tasted stale like it was a few days old. I paid extra for cheddar cheese and couldn’t taste any cheese, there were barely traces of it. Sauce was almost non-existent too. Overall extremely dry and tasteless. Waste of money, just hope I don’t fall sick from it.

The worst subway sandwich I’ve ever had. The bread is over toasted and too dry. The tuna tastes extremely sour. Lucky I didn’t get food poisoned. Worst taste ever. Also charged me extra somehow.

One of the members of the staff is really rude and it is absolutely no apt for the coustomer service

Roll wasn't just toasted but burnt and like a rock, cheese missing, wrong drink sent. Overall awful meal.

Got overcharged. Ordered meal deal, charged per item…

AVOID ! Both me and my friend got very bad food poisoning from this place

Found some plastic in the food that was hard, like a broken bit of fork !!

This place made me gassy and I had to use the loo 16 times in one hour after EATING ONE PIECE PF A MEATBALL SUB. Horrendous🚽🚽🚽🧻🧻🧻🪠🪠. UGGHHH NEVER GOING GOONG HERE AGAIN.

Very bad customer service.staff is very rude.

One of the worst customer service you can get in London. The lady staff who served me has an attitude like she owns the Subway. The quality of the food was also the same like her attitude, even the bin says NO! If you don’t change this staff “SHE CAN MAKE THE WHOLE SUBWAY’s CLOSED” 26/12/2023 12:38 PM

We’re missing a Tropicana and the tango the delivery guy didn’t do anything about it we don’t know where to complain

This Subway needs to be shut down. Disgraceful service. The staff can't even make a sandwich. They can't even read - careless and disrespectful to their customers. Who makes a sandwich with NO CHEESE even though the customer orders double cheese and pays for it? This branch needs to be shut down. PLEASE AVOID THIS BRANCH.

great patient staff even late at night, great place to grab a bite

Asked for no ketchup as I’m allergic to tomatoes and there’s ketchup everywhere

Camille, is an ignorant racist, refuses point blank to give me, a white person salad. Race aside to the next customer he was of different heritage with respect. Camille was rude and blatantly power hungry. As a person of a restaurant knowlege and the entire process, I found this rude to be quite Frank, and without adding expletives, the fact he's in charge, of the guy who was pleasant next to him (who was told not to add salad by camille) I find this utterly disgusting. As an establishment you will be receiving this in a professional capacity via email.

Love subway, This particular shop has put me off subway, had the Moroccan wrap The Pattie was cold it was not seven wrapped properly the staff needs to be re trained on customer service.

Worst subway experience I’ve had

Awful service and even worse food!

Worst customer service No even caring customer intrest they making their own sandwiches

Bilal, who is working over there, was so rude and did not give proper customer service

Ordered a meatball sandwich through Uber eats and partner got extremely bad case of food poisoning. She didn’t eat anything else all day so it could only have been caused by the sandwich. Clearly they don’t handle food properly. We will completely avoid going forward.

Food is always good. You can't beat a subway. Service was extremely slow. It seemed like the people on were being trained, which wasn't ideal for a Saturday night. To top it off, I was handed my food in a single wrap and the juices leaked all over my suede WHITE shirt, which I had to get specially cleaned. When did subway stop packaging things properly?

Unsanitary and rude staff. One to avoid (even for a subway..).

Good place to eat, there is no seating area.

I really didnt expected this from a Big business like subway. I bought a Big Bombay, crisp, 7up and meanwhile when i was having it I realised that the crisp i am having has been expired and i almost finished it, packet says Best before 29/07/2023 and today the date is 08/08/2023. Sorry but i want compensation for that, it is gonna give me health issues.

Great foods, as someone from the US I was surprised about the fact the corn exists in subway. Very great people at the counter and very respectful as well.

Bread was dried out and wedges were stone cold

Ordered 2 beatball footlong, got told I wasn't allowed any lettuce or sides or sauce or any extra? Very confused I thought the idea was you can have all the toppings after it is in the oven. The server refused even lettuce. This was at 00.15 20/07. Maybe what you can add changed?

must try the yummy veg salsa sauces they offer in this branch. there is no seating arrangements . there is a small table for quick eating by the entrance. 5mins walk from london bridge underground tube station

My sub broke into pieces and felt on the floor and I can't pay with 10 pounds. Service was very bad.

I asked for a meal deal like 5 times and she couldn't get it in her head. I finally just settled for the sandwich and a cookie because I couldn't be bothered to ask again. No seating at all.

I bought a sandwich and asked the staff for a cup of water also and they wouldn’t give me one. I’m pretty sure this is illegal? I confirmed that they would not give me one with a couple of staff.

Muitos produtos para comer super recomendo

Poor service. Employees do not know how to communicate, if we ask the price of something they seem to have been instructed to speak even lower causing embarrassment when paying and without any sympathy. I definitely get hungry but I don't eat in this place again.

Surly black waiter whose command of English was poor.

Nilam was a good host , enjoyed!!

Nilam thank you so mush for service and kindness , is really good service 😊

Today i visited meet such a energetic staff amazing she made my day thank you nilam great welcome keep going 😍

Small, cramped, staff struggled to understand, don't have all the toppings (no spinach), but most importantly, when did it become £7.79 to get a footlong turkey & ham??

Watching driver on the map, he went to every single road within 2 miles from my house. And when he finally arrived to my place was passing by my alley way saying he can’t see the entrance. Food arrived ice cold

Good choice of fillings. Speedy service

If you have allergies you want to be careful eating here.

Things was out in that I can not eat due to medical reasons

Do not honour promotional offer even though it is listed as one of the stores participating in the promotion. SCAM!

I ask the employee for a vegan sandwich and he tells me they don't have a vegan sandwich. I then look above him at the menu and it says that you can have a vegan sandwich, that's when his colleague tells him that yes they do vegan sandwiches. The employee will hide behind to prepare my sandwich when normally he has to do it in front of the customer. did he spit in my sandwich?

It's subway, on good thing about this one is its open very late

The sandwich is not like i order.No sauces, no melted cheese. The sandwich is very dry without the things missing. No recommend this subway to no one as they don’t have good service. We pay and the things doesn’t come as we order

Food wasn’t toasted like I asked ruined my lunch once again thanks

Rude staff and terrible service. A middle age dark haired woman was cursing while serving me .

I am missing my 2 rainbow cookies

akshay on this tuesday night was extremely rude and had no mannerisms, he kissed his teeth at us after we had to ASK for tissue and he only gave 2 pieces for the 3 of us and denied us more when we asked

Refused to let me pay using points.

Great sandwich, arrived hot like it was fresh from the toaster.

Half my order was missing after being delivered late

Nachos was missing very unhappy

Wrong bread, no sweetcorn as ordered

Sadly one of the worst I been in. Really cramped conditions staff over talking everyone making it hard to understand. Food seems really rushed and thrown together. Attitude in the store was that of no respect as you was sped though the shop like on a conveyer belt. Oh and price, wow

Åt ett sent mål där för alla andra restauranger hade precis stängt köket, men det var gott och väldigt barnvänligt. Barnen kunde välja exakt allt de tycker om att ha i en matigare macka och man kunde välja en halv portion. Det fanns även goda muffins och små chipspåsar till efterrätt.

Nice food and friendly staff but could be better with more hands, only 2 people serving battalion..lol.

Bin eigentlich ein großer Subway Fan, nur muss man bei diesem wirklich nen guten Mitarbeiter erwichen damit man ein ordentliches Sandwich bekommt. Sonst eigentlich ganz okay.

The bread was a bit old the day I visited but the service was quick and helpful

I received the wrong cookie and wrong crisps

I didn’t get what I ordered for

Sanduíche sem graça...com pouquíssimo recheio e molho...come-se o pão praticamente puro...nao vale a pena...

Service was good and the food was good. Only subway in the area as the other one closed.

Unprofessional evening stuff despite were three of them they made me wait long time and didn’t start the delivery order as soon as they received it that cost me money as I’m getting paid per drop not hourly and they ask me if u can’t wait u can cancel the order Experience time and date 27/05/2022 at 12:12

I don’t understand how you can forget a whole sandwich. I ordered 3 and only received 2. Is it that hard to do a simple job?