The Golden Fleece in North Norfolk

Lovely atmosphere at the golden fleece, chelsea’s service was great, very polite and friendly. the manager was warm and welcoming - would highly recommend for a delicious meal or a pint!! Thankyou

very cute pub decorated nicely for Christmas and the staff were so lovely and welcoming including Chelsea, Louise and Cienna

Really well looked after with timely, polite and friendly service from Amber. Very good food which went down very well along with a good choice of beers.

Great meal on a dark and wet night. Cosy fires and very dog friendly

Lovely cosy pub and great bar snacks. Thanks Kester for the great service!

Went last week for the Tide festival. Had a great meal (we had to book weeks in advance) & were well looked after. Owner took time to come over & speak to us as had been very busy & a delay on our meals. I really appreciated this esp as she explained that she had only just taken over & had lots of problems to sort out & not enough staff. Will be back at Christmas

Bang on! Sorry about my Father in Law

Visiting Wells-next to sea and popped into the Golden Fleece for a drink on Tuesday. Food looked good so booked a meal for Thursday (tonight). Also Katey, behind bar Tuesday was so friendly it made booking Thursday easy. Tonight we arrived for our booked meal. There were two things off the menu but otherwise all good. I had the festive pie which was venison and pancetta with garlic mash, veg and a side of cauliflower cheese. Craig had steak and ale pie off the main menu which was equally good. Food was hot, tasted great and to make it even better, the service by Katey and Chelsea was fantastic. Niall the chef was very accommodating and clearly knows how to ensure his customers leave with a full and satisfied tummy! Highly recommend and that covers atmosphere, food, service and general vibe on a wet and cold December night. Thank you so much Niall, Katey and Chelsea.

Travelled down, checked in to air BnB and went on search for food! Chip shops shut so came in to The Golden Fleece. Katey working behind the bar welcomed us with a warm and welcoming smile and offered us a drink. We asked if they were still serving food which they weren’t but she got Chelsea who again was friendly and welcoming. After finding out what we wanted she headed out the back to speak to the chef to see what could be done. Niall the chef cooked up four amazing tasting and well presented meals! Nothing seemed to be too much and they all went out the way to assist us. Amazing food, atmosphere and friendly staff! Would 100% recommend.

Katy, Chelsea Nyle brilliant xx Amazing food and welcome. We were a little late coming in but they happily served us. Thank you so much xx

Smashing Xmas dinner at the golden fleece. Staff were very friendly in particular, Chelsey. Food was great value for money and most importantly...delicious! Thanks guys!

Lovely evening meal at The Golden Fleece! We had the festive menu which was delicious. The food was piping hot and plentiful - the carrots and parsnips were to die for. All at a great price. Would highly recommend. Thanks to Katie, Chelsea and Niall the chef for a lovely evening.

Fun and warm place to be! Food straight forward, wholesome and well presented. Staff very welcoming!

3 years ago I gave the Pub 4/5 * Today it deserves 1/5 * It has no Character. All members seem to be under age. A menu that is out of date/ season. Specials were both fish, one being a fish curry (fish curry already on the menu)and the other local muscles ...Too many fish dishes!!! And the most annoying thing is the reference of the greeting 'Guys'. We are man & woman. I don't have a tail between my legs. I am woman. What is wrong with the greeting of "folks" "Sir" "Madam By the way the fish & chips were awful as was the tartar sauce.. So today 1 December 2024 we returned to the Golden Fleece knowing that it has new owners and that a bit of work has been done on the upper floor, which was in most need off. We booked our table for 3pm. Arrived about 10 mins early. No problem. We waited and had a drink. About 5 mins after 3 I asked if our table was ready. Reply from the young lady was " yeah it's over there table 6" 🙄 We sat down and about 5 mins later our order was taken , which was Steak Ale pie with Chips & peas and a Roast Beef dinner with cauliflower cheese. The pub wasn't that busy. However a couple of tables who had sat down before us was told that there was a bit of a delay due to them being busy. 😲 No one told us that. At 3.50 pm I asked how much longer before we get our food. " Oh yes I'll find out " she says. Eventually we were told 10 mins. Half an hour later, our plates arrived. 🤮 Chips were over done as well as the pie. The Roast Beef with the soggy Yorkshire pudding was awful. It was suppose to have come with all the seasonal veg of leeks white cabbge carrots and peas. Well no leeks carrots or cabbage. I cut into the so called Roast potatoes and it oozes out a lot of grease/ oil/fat. The beef was lukewarm. The veg also that being the peas and pickled red cabbage. I also ordered a side dish of cauliflower cheese. That was disgusting. Under cooked to the fact it was raw and the cheese well that was so enemic to say the least. I told them that I wasnt acceping that plate and to take it off my bill. It all should have been spot on especially after waiting all that time. I asked for the bill. They wanted me to pay the full amount. No way.I said. " Why " they asked. Really. 1 We have waited for 1hr and 20 mins for our meal with no-one letting us know that here was a delay. 2 Lack of vegetables again they didn't inform us about that 3 The soggy Yorkshire pudding. 4 it was luke warm if that. . I am happy to say that they did deduct the 2 meals from our bill. Unfortunately it doesn't want us to go back very soon. We have been visiting the Golden Fleece for many years as there has always a good vibe there pre covid. Unfortunately it's not the same anymore.

Fabulous food and service and festive atmosphere . Staff were very accommodating, on what was clearly a very busy afternoon for the christmas tide. service was great and the pizza & fries were amazing.

Management team service outstanding, thanks Louise and the team we will be back ❤️

Well,.. a few teething problems tonight. A new manager, new staff trying to deal with inherited issues. Our issues were dealt with by the manager who was a real professional. Hope you have great success in the future. We will see you next year 😊

Love this place, perfect pub beside Wells Harbour. Have visited many times and would recommend if you are visiting Wells Next The Sea.

We stay in Wells every few months & have been here many times before - mainly because of how dog friendly it is. However today was the worst service we have ever had, which we’re hoping is a one off! We waited 45 mins to order food & had to call a waiter over to take our order. We asked him to read our order back , we had missed off one item, which we corrected him on. When our food eventually arrived, every single meal had something missing/wrong on it. One meal was even missing completely & didn’t arrive until we had pretty much finished the others. Sides were missing & sauces missing off other sides. Drinks took ages & they told us they couldn’t make certain drinks, despite them handing us those drinks as he was explaining that it couldn’t be made! w We then had to clarify what drinks we had & stuck to tap water after because they couldn’t cope with any other drink. The manager was around & kept making up excuses, but never actually apologising. Upon receiving the bill, it turns out they were trying to overcharge us, so we discussed these with the manager to get them taken off. Really disappointed & it’s completely tainted a pub that we normally were quite pleased with. Although the service was appalling, the food we did receive was delicious. A simple apology, or offer to take a side/dessert off our bill would have avoided our disappointment. Such a shame

We really enjoyed our evening - very good NZ Sauvignon. Ate bar snacks which were very generous and yummy. Lovely fire - staff very friendly. Came back next night - not something we often do!

Lovely Sunday roast all the trimmings, not to mention the very friendly staff and great service, made for a lovely afternoon. Thank you

Recommended by a friend as a great dog friendly option. Very quick and efficient server, we were told about any unavailable options straight away which we appreciated. Had fish and chips which were great just note that the fish is smaller than what you'd generally get in a chippy. Highly recommend the half chicken with chips, it was very tasty! I imagine wait times go up during peak season but our experience was only positive! We will definitely be back.

No veggie burger, fish and chips okay, asked for tomato sauce and was told it was in short supply. Lady next to me then had tomato sauce on her table. Perhaps they didn't like the look of me and my hubby. Wouldn't recommend, go to the chippy.

Overcharged for their so called meal deal, plus menu items not available.

Can't help feeling that I've been Fleeced. Had the fish and chips. The chips were lovely, but the fish, if you could call it that, was smaller than a child's portion. Kind of like two fish fingers in a v-shape. It was weird and very very small. I should have just taken it back really. The girl who collected the plate about 3 minutes later asked how it was and when I told her she just nodded, as if in agreement. When I mentioned it to the girl behind the bar when I paid the bill she just pulled a face. I'm literally eating toast back at my digs as I write this 20 minutes later!

The young lady that was serving clearly doesn’t enjoy the job or the customers. Some basic politeness / manners goes a long way.

Great place, but sadly the staff looked like they would rather be anywhere but there...

Popped in for a cold drink lovely pub great decor atmosphere nice and freindly staff

Proper pub, great food- we had a Sunday lunch

Awful service and unprofessional staff, ridiculous wait times too - young girl named Emily was very rude and unapproachable, didn’t seem bothered with our dissatisfaction at all. Lovely girl Ashleigh made the experience somewhat better though!

Went in for drinks with family and the staff were not very friendly bordering on the unpleasant.

Lovely pub but terrible food. Chips over cooked and dripping with oil, same for the onion rings. Food quality I would compare to a weatherspoons.

A great friendly place right at the quay side. Staff were good fun. Well worth a visit. Didnt eat just drank.

Meal awful , service very poor . Emily the manager, said she was the manager, very very rude , don’t ask is your food ok if you don’t like the answer. Ok for a drink

Have been before, 2 years ago, and it was good... but not this time! The food was ok but the service was abysmal! !! The young lady serving did not have a clue and didn't listen to the order... she was quite rude and clearly stressed! After a long wait more than we'd ordered, and not even what we ordered, arrived- I explained and the extra was taken away. But then the bill arrived and they tried to overcharge us by about £50!!! Pay attention to your bill. The food was ok but the whole meal was an unpleasant experience and a catalogue of errors. The staff were generally quite rude! Eventually the senior bar lady sorted it all out. The table next to us were listening to the whole thing and had had a similar experience... they won't be going again nor will we!

We turned up without booking. Service & menu were excellent, particularly enjoyed my recommend special of the day. - thank you Emily! Will definitely be back.

I had a wonderful time here, my waitress Eva was kind polite and made my experience great!! 10/10 would recommend and return.

The food was great and the server Emily went above and beyond to make our lunch enjoyable. Made some great recommendations! Will be visiting again.

Lovely lunch and Emily looked after us beautifully.

Great food, outstanding service from Emily who deserves a pay rise.

Emily was a fantastic food server. She was worth her weight in gold.

Amazing service by Emily a credit to this institution, fully deserving of a significant pay increase

Chelsea was great serving us in our private function room upstairs for my partners 30th! She ran around making sure all of us got what we needed, catered to my dietary needs (gluten free - lots of options). Thank you so much!!!

Chelsea was very helpful, wonderful service for a big party

A large party of 17 was looked after extremely well by Chelsea. We had 4 children (5 and under), 4 dogs and dietary restrictions (gluten free, lactose and vegetarians). We pre-booked and had a whole room to ourselves upstairs. The food was delicious and everything was served hot and together. Amazing service, thank you!

Chelsea went above and beyond. Will definitely be recommending this place to others visiting Wells!!!

Amazing food and service. Our server Chelsea was superb and gave great energy!!

Chelsea served us and was excellent definitely recommend 100%

We booked a table at The Golden Fleece during our recent holiday in Norfolk, and while the food was fantastic there were a lot of elements of the service which unfortunately were pretty poor. We entered through the back door as instructed by the signage, and then stood waiting at the ‘wait here to be seated sign’ for about 10 minutes while one member of staff repeatedly walked by us, stopped to open and drink a can of coke and rearrange some cushions on seats before we finally had to stop him to ask to be seated. At this, his response was ‘oh yes, you have been stood there for ages haven’t you’. We were seated and handed a single menu between the two of us, and later (after ordering) we realised there was a specials menu and pie offer which we were given no indication of and probably would have ordered from if we’d been told (we only realised this after hearing the specials read to other tables and then be handed a separate menu for the pie deal) Our order was taken and we waited quite a while for drinks, and while it was a fairly busy evening the staff member behind the bar seemed to spend more time chatting than pouring drinks (although she was very bubbly and good with customers). We saw many other tables seemingly waiting a long time for drinks, orders to be taken, bills to be received etc. The food itself came quickly and was really great, so definitely no disappointment there! All this could be excused as understaffing leading to long waiting times, and I really can’t hold that against the staff at all who were working very hard, however there were some other parts of the evening that were completely unprofessional and inappropriate. Firstly, someone seemingly ‘dined and dashed’, which is a horrible situation to be in for the staff, but they then stood and discussed this very loudly right in the middle of the restaurant for everyone to hear, including discussing the ins and outs of the cost of the unpaid bill having to come out of their tips! I really hope that isn’t the case as that seems wildly unfair, but also this is really not an appropriate conversation to have in front of customers. Secondly, I don’t know who decided it was appropriate to have the TV in the middle of the bar and restaurant showing 24 hours in A&E!!!! Luckily we’d finished eating before the episode started showing someone having a massive wound on their head behind sewn up, but it’s just a completely inappropriate thing to be showing while people are eating!

The pub itself is very warm and cosy, situated in the most perfect spot overlooking the harbour. However the food was average and we had very slow service, which made the experience a let down. This pub/restaurant is missing a trick, great location, but doesn’t serve fresh sea food.

Great place. We ate there twice while on a visit to Wells. Kids really enjoyed it and we all get very welcomed.

Great atmosphere. Opposite the waterfront, so great views.

Nice looking pub with good atmosphere. I bought a lasagne and garlic bread after a long day of bike riding, which was the perfect meal. Even though I was on my own, and probably looked slightly odd walking in with a helmet and fluorescent shirt, the staff treated me politely.

We have a nice meal here just went in for a drink but decided to have something to eat must say that the food was very nice

Such nice welcoming place! Good food too.

Awful, fisinterested service. Waited ages for drinks and then for food. My fishcake was small, dry and tasteless served with five, large boiled potatoes. No sauce, butter, flavourings or even salt and pepper. Just dry potatoes and a bit of uninspired salad. Couldn't eat it. Not helped by presence of three large, smelly dogs at nearby tables. Miserable experience. Couldnt

Large well located pub right on the front of Wells harbour with outdoor space around the back. We didn't eat here hence the score for the food but that came out looked ok. Don't think the place deserves all of the one star reviews here but equally not the full five as it's got a bit of work to do particularly on the staffing with waiting times at the bar significantly longer than average. There seemed to be just one person behind the bar which for a busy Friday was a bit lightweight. Overall I thought the beer was nice and well priced, and the place had great potential....it's just not yet being quite fulfilled.

Such a great pub with superb views of the quayside. Had such a lovely meal, recommend the Scampi, Chips and Salad, so good. Big shout out to Ashleigh our waitress she welcomed us with a big smile and showed us straight to our table she was brilliant, so friendly, attentive and nothing was too much trouble.

Emily and Ashleigh were really friendly and attentive- thank you both for a lovely experience- food was great too

Amba and the younger girl on shift today were lovely! Very friendly staff and a nice pub with good local beers. Great view out the front.

We were served by Ashleigh who was very attentive, polite and efficient. The food most enjoyable and we will definitely come again

Definitely the best pub I’ve been too! I’m from Nottingham, me and my brother come to this pub as our holiday local and the experience here is so much better than back home because the staff make you feel really welcome and they take the time to get to know there customers. Grant (landlord) and the team Amba: who has helped me find my new favourite beer, Ashleigh, Nikki, Emily and Niall who are also super friendly that helps drive this pub to success! A proper traditional pub with amazing food and fantastic staff. Can’t wait to come back next year for the same experience

Always go there on my holidays and definitely call it my holiday local. Amazing staff who are really talkative making us feel welcome especially from Grant (landlord), Ashleigh, Nikki, Amber, Emily and Niall. As always definitely worth going to if you want good a holiday meal and drink.

Amba, Ashleigh & Nikki were lovely, friendly and made the already good meal a lovely experience. Will definitely return.

Brilliant food and service. Our waitress Amba couldn’t be more helpful. Nothing was to much trouble for her. Checked on us regularly for more drinks and if we wanted anything.. Lovely place all round! Would recommend and certainly be coming back!

Pies were great value, schnitzel and fish cakes home made, excellent service and staff (thank you Amba !)

We were warmly welcomed by Amba, Emily and Ashleigh. We only drank at the pub but saw some amazing plates of food being served. Grant is a professional and personable landlord and made us feel very welcome.

Impeccable service from Ashleigh, Emily, Amba and Grant the Gaffer. Always a warm welcome, lovely atmosphere and the perfect place to spend an evening, 10/10

Ashleigh the young waitress was an absolute delight despite being under pressure. She was extremely conscientious and attentive. The food was good although mine wasn’t as hot as I would have liked although the other meal was piping hot. Nice place lovely staff - thank you Ashleigh for your great welcome.

Nikki was very lovely and most helpful and made our experience here fantastic. Great food and excellent value for money. Thank you x

Very dissappointing throughout. The waitresses seemed under stress and frankly embarrassed as when we tried to order roast beef dinner it was not available. They had also run out of Yorkshire, stuffing and potatoes. We ordered pie and chips which was a tiny portion and only half portion of chips which seemed like they had been cooked several times. The pie had a hair in it which my wife tried to inform waitress quietly but was not believed as we had eaten the meal as we were starving. When trying to complain the waitress took ages with many to and from to presumerably her manager. They took off value of one cola. We rarely leave any reviews but this experience was truly worthy of comment. WARNiNG please ask if they have all food offered available before ordering as they plainly lied to others sitting at adjacent tables.

Lovely place. Good prices definitely worth a visit

Nikki was amazing Service was fantastic food was brilliant would highly recommend

Excellent pub ... Very friendly and very helpful staff ... Great food and drink ... Always thoroughly enjoy parking up the bikes and popping in.

Smashing food and service! Great pint too. Good choice on the menus...recommend shepherd's pie 🍽🍷🍺

Meal was awful, all batter and the chips were dry, like when you get chips from the night before that are warmed up. I sent it back, no apology, no words at all. When I came to pay they wanted to charge me for it, when I refused they said I’d tried to eat it! I still refused, they deducted it but still not a word of apology. Shame as been going there for years, standards have really dropped, especially customer service. Disappointing.

Popped in on the off chance & just timed it right! Friendly staff & nice food, thank you.

It was on a Bank Holiday and we only wanted a drink. Only one lady behind the bar, dealing with bar and waitress drinks, so it was rather a long wait. She did keep apologising for the lack of staff. Good selection of ales.

Do not be fooled by the 5 star reviews, look a bit deeper into the 1 star reviews!! (Look at local guide under review names) Sadly not a good experience today, the staff were totally over stretched and the waitress looked like she was going to cry, after ordering ( they had ran out of half the menu) it was a longtime for our badly cooked food to come out, to say it was poor is an understatement and as we were still waiting for drinks we decided to cut our looses and leave, we will not be coming back.

Great food had half chicken and skin on chips

Not busy but waited for an hour for our drinks, watching the bar staff serve locals immediately but telling us we had to wait for our 'ticket' which was in a queue! We never did get our drinks. Ordered food, lasagna was cold, the salad was limp and we were told they had no dressing! The half chicken was cremated and the waitress slammed our cutlery down, you could tell she had had enough. An appalling experience. Avoid!

Fantastic service 👏 Very friendly and welcoming The food was okay 👍

Completely forgot our order, did not apologise and asked us to tell them what it was. Terrible service all round. We then left and tried to overcharge us twice.

We visited the pub on a number of occasions. Ate once. Had burger and chips £13. And that's what you got! No side salad, very small portion on big plate? Burger was nice though so 3star for food. Was still hungry later so went to chippy!

Nice pub ideally located right on the harbour front.

Lovely oldy world pub. The food was excellent

Food was good. Understaffed so had to grab the staff's attention. A chaotic atmosphere due to stressed staff.

Didn't eat here but sat outside for a beer - a fabulous place for views over the marsh and people watching on the quay

Gorgeous Sunday dinner ! Amazing staff. Great experience.

Ordered our food, sat and waited for hour and a half, when we questioned where the food was the manager said they hadn’t put the order in!!! So we left without any food and had a lovely Chinese from down the road instead. Wouldn’t recommend and not unsurprisingly wont be returning

We ordered our food and we waited an hour and a half and it never came. We asked and they said “they hadn’t started it yet”.

Great service and awesome food. Ashleigh was a delight.

The first day we went to this restaurant I asked for half a lager and was brought a pints and when I advised that I had only asked for half was asked if I wanted the Pint I said no I asked for half We also ordered a granddaughter half a pint of cider for my granddaughter she was brought a pint He eventually took it back and brought me the correct drinks We had my sister and her granddaughter with us They served my granddaughter a cider that evening she is 17 but as she was with an adult we assumed that this was okay. We booked for a meal the next day at 6 o’clock when we arrived to the table was still full of people when we were finally sat down ordered a jug of Pimms which cost £14 my granddaughter was standing with us at the time and we were served by the same person that served us the night before when we sat down the waiter came over and asked my granddaughters age and said she was not allowed to drink in the pub- when we is advised that it’s the law that if a 16 or 17-year-old is accompanied by an adult it is okay for them to have a drink they said not in this pub the fact that they didn’t tell us beforehand and there is no signs to say this is not acceptable we decided to leave the pub they lost themselves at least £100 we will not be returning to this establishment

Fish and chips very poor would not recommend

After eating here on 3 separate occasions. Took grandaughter and her boyfriend for a meal. Booked table, ordered drinks at bar. Drink for my grandaughter who is 17 was a Pimms which is basically lemonade and fruit with hardly any alcohol in. She was at the bar when drink was ordered. Took it back to our table when bar staff decided she was under age and demanded ID. We pointed out that it is quite legal for a 17 year old to have an alcoholic drink with an adult buying it with a meal. Even showed them on Google that it is legal. They weren't having any of it! Very rude staff. I suggested they should have a sign saying they didn't serve under 18s if that was their policy. Absolutely ridiculous considering a few nights prior she was served a pint of fruit cider when only asked for a half pint! Wont ever go to this shambles of a pub again. Wish we hadn't left a generous tip the night before.

Lovely pub! All the staff are so nice and the food is great! Defo recommend the prawns! Chelsea and the team have been so great! Always will come back!

It's ok!! Long wait for food ...45 minutes after ordering. 10 minutes wait at the bar. Food isn't fresh local ,but ok.

A group of 6 of us came in for dinner, having had a good experience here 2 years ago. The young staff were clearly all trying their best, and although clearly out of their depth, this complaint excludes them all together. Food all round was shocking. The pizza was burnt, and tasteless with paper still stuck to the bottom. The scampi was clearly out of the freezer, which is always disappointing, especially when you can see the sea from your table. The half roast of chicken was also clearly defrosted, horrible texture and lacking in taste. What the cluck?! The gravy with the steak and ale pie was more viscous than expected of lava flowing from the rim of Mount Vesuvius. Undercooked chips is inexcusable and all 6 of us experienced those, if you can’t do those right as a pub, is it really worth carrying on? In such a prime spot, it’s not worth the foundations it’s built on.

Absolutely shocking. We’ve visited Wells several times and unfortunately this takes the prize for the worst restaurant experience yet. The only shining light was the view from the front. Food was horrendous, staff had no idea what they were doing, and they even have a refund policy; if you eat over 50% of the meal we don’t offer a refund. Seems strange that a decent restaurant would have a policy like that… clearly never had issues with refunds before. I would advise that everyone stays well clear from this place, terrible experience. Management need to seriously reconsider how they choose to run this establishment, before it’s swept away in the high tide.

A new find for us today! Felt very welcome as soon as we walked in 😊 Nice menu and prices. I had the chicken schnitzel which I would highly recommend. Even our son was impressed with the food! Special mention for Emily who is a real asset at Front of House. We will definitely return 🥂