The Food Shack in Preston

We went for a quick lunch. First thoughts on arrival was the store looked like it had recently been refurbished.....pretty good first impression. Unfortunately the same couldn't be said for the food or the service upon having an issue with cold, undercooked bacon xl burger. We asked for the burger to be replaced as it was anaemic and cold. Got given the replacement burger, for that to be even colder and still anaemic. The attitude of the manager, Kirsty I think was her name, was unhelpful and dismissive, no attempt to rectify the complaint. Ended up getting a refund, no replacement, therefore went without lunch. On leaving the store, the same manager shouted after us smugly 'thanks guys, bye' with a grin. Not the act or attitude in fitting with management level anywhere. We will definitely not be back and recommend highly that nobody else does either. We tried to leave feedback on burger Kings own website, unfortunately, that wasn't functioning either! Burger King......King of burgers you are not!

My sandwich was not correct, missing the eggs cheese and ketchuponly hash browns on bread meaning it was cold. will not be ordering again

didn't get my order at all ! the driver can't find my address, then when he thought he found it saying he is waiting at my door ! obviously he was nowhere! when I messaged him he is at the wrong address, he just simply clicked on "delivered " and got lost!

I wish you could order at the counter. Having to use the self service is a pain.

Best pastys/ pies and sausage rolls are the best you will get around. People saying it's overpriced, just go to greggs for mediocre food. You're obviously going to pay more for the quantity of ingredients.