Based on 1.190 opinions finded in 2 websites
Based on 1.190 opinions finded in 2 websites
Nº 228 in 446 in Swale
Nº 54 of 103 Other cuisines in Swale
Opinions
Me and my friend had carvery, I had a vegetarian carvery and it was so delicious and the dessert was also delicious.
Rebecca Day . 2025-05-26
MORE AT Google
4 stars we did not have the food, bit it looked delicious so we csrried on drinking such as life. Nice pub
mick leinster . 2025-05-23
MORE AT Google
1.5 hours from ordering until food arrived!
Judy Hawkins . 2025-05-11
MORE AT Google
One of the best pub steak dinners I’ve had in a while.. we ended up coming here twice on one bank holiday 😆
Mohamed Abulhassan . 2025-05-05
MORE AT Google
As always, please judge for yourself. Was told great reviews, so rated on my experience... Came for a B/day as a small party of 10 adults one child. Food was ordered all together but not served together. While others waited, others had finished. Ordered Sirloin was given Rump, burnt and dry on both orders. Asked for just a plain burger due to allergies and was given everything! Food was NOT fresh. All the chicken was really hard and dry like it had sat there from the previous day. A lot of food was wasted & not eaten due to meat being rock hard & dry! 2 people had food carvery which was served cold, that one of then evan had to ask for it to be reheated. I'd have understood if it was busy, but we were the only ones inside. SMH Our server was really lovely, The best bit was when she brought the cake I bought out! TBH, COMPLETE SHAMBLES WAS SO DISAPPOINTING! DROVE FROM CAMBRIDGESHIRE FOR THAT.
Tabbs1 . 2025-04-28
MORE AT Google
First time there, we had very tasty Carvery, It was fresh & hot & the staff were very attentive Thank you xx
Lynn Stevens . 2025-04-27
MORE AT Google
Staff where good. Food OK nice clean glasses
Dave . 2025-04-23
MORE AT Google
Dinner was lovely, I had fish and chips and my wife had a roast dinner (carvery). Fish was lovely, Great portion size and I can't fault the taste. My wife said the roast dinner was delicious. The pepsi max was flat (tap) but they brought out a diet coke can as an alternative. We sat in the pet friendly area as we had a dog with us, it was brilliant to have the option. It had a good atmosphere and there was ample parking available in the car park opposite or on the roads surrounding the pub. Would definitely recommend a visit and will come back again soon.
Anton Nortje . 2025-04-15
MORE AT Google
Brilliant food and lovely staff not from round here but very welcoming and best ribs that I've ever had! Compliments to the lovely staff and the chef XD also met the lovely Tony who kept me entertained and was a top bloke! Would highly recommend thankyou for an excellent evening.
Sam B . 2025-04-01
MORE AT TripAdvisor
Went out on a beautiful Sunday lunchtime for a walk around historic Queenborough, decided to stop with my brother and my little dog in this quite famous Pub, we decided we would order the fish and chips a large pot of tea and enjoy the sunshine in the enclosed gardens which are meticulously maintained, WOW! when the food arrived the portions where huge, hot and really enjoyable, I have to admit the size beat me as could not finish it all, the staff were always attentive, in all a lovely Sunday lunchtime experience, and on price excellent value for money, we will be back... a few more times I think!
Pam F . 2025-03-09
MORE AT TripAdvisor
Went for lunch today and there was 11 if us. Very nice meal, piping hot and all bought out together. Friendly and helpful staff.
Carol Sheridan . 2025-02-28
MORE AT Google
I came to The Flying Dutchman in Friday 31st January for a meal with a group of 21 and the food and service was bloody brilliant, will definitely be coming back.
Sandra Elsey . 2025-02-03
MORE AT TripAdvisor
Had the liver and bacon followed by banana split from the set menu. Good size portion and very tasty. Choice of 2 or 3 courses.
Anita W . 2025-01-29
MORE AT TripAdvisor
Had a great meal off the specials board What a lovely meal Great atmosphere nice people Will be back soon This must be a gen on the island
Sandra P . 2025-01-14
MORE AT TripAdvisor
Great live music will definitely visit again
Gary Ferris . 2025-01-01
MORE AT Google
Great madras over fries and always great service on a busy Christmas event day and the singer was amazing great atmosphere 👍
Stephen C . 2024-12-14
MORE AT TripAdvisor
Couldn't fault it had a lovely meal and time with the family always do when we go thankyou
Dave Jackson . 2024-12-10
MORE AT Google
Proper little gem this, tucked out of the way but for a summers evening a pleasure with pleasent staff and huge portions to boot
Gregory West . 2024-11-27
MORE AT Google
Had a fantastic meal here everything was hot plenty of choice of vegetables.vThis is the second time in 2 weeks we have visited and had a good meal both times
Karen . 2024-11-25
MORE AT TripAdvisor
Made a dinner reservation to take my mum out for a treat the staff were lovely however as we were eating the cat kept coming up to us jumping on furniture while we were eating and just wouldn't leave us alone, I understand the pub is his home however I don't agree with letting him roam around the dining area while guests are eating it put us all off and my partner thought it was pretty disgusting. Food was a little overpriced however we all enjoyed it, the rib and chicken combo could have been bigger, very small portion for the price you pay however the chicken prawn and steak sizzler was lovely as was the bbq chicken melt everything was hot. A little bit of a wait for drinks due to the coke pump not working properly but all in all service was good, just a shame about the cat ruining it for us really.
Kira c . 2024-11-17
MORE AT TripAdvisor
Good fish pie as well as cod and chips, good beer and sunny for a change!
Jam Mil . 2024-11-11
MORE AT Google
We had our UK wedding Reception at the Dutchman after getting married abroad, Caroline was amazing, made sure everything was exactly how we wanted, the staff were fab, the running of it all was completely smooth. They all went above and beyond. Thank you all of you 😊
Chelsea Porter . 2024-10-27
MORE AT Google
😍 lovely pub, lovely food, great prices 😀 we always go for a Sunday carvery at The Flying Dutchman whenever we can. 🍧 Even during the week when we have had meals here they have been great value for money and a good size. 👩👦The staff are friendly and professional, the atmosphere and decor of this pub makes it a joy to visit 😀 We will be back ⛵️
Good Deeds Sailing . 2024-10-27
MORE AT Google
Wow, what a fantastic meal, the service and efficiency was perfect
an aggrovator . 2024-10-25
MORE AT Google
We celebrated our wedding with family and friends at the Flying Dutchman. The food was fabulous The venue was decorated superbly. Caroline & staff were amazing . Everything we wanted and more. Cannot thank them enough for making the day so special for us.
Lorraine I . 2024-10-23
MORE AT TripAdvisor
Had a lovely carvery here on Sunday. We all enjoyed it. Only 2 slight negatives were that you're only allowed one Yorkshire pudding, and the dessert took a while to come out, but the family all really enjoyed the puddings so it was worth the wait. Will go here again.
Lindsey Morris . 2024-10-21
MORE AT Google
Good food lively pub but not intrusive.
Heather Watson . 2024-10-19
MORE AT Google
Not up to normal standards, One of our group waited over an hour for his meal! Both our Pork's were burnt, Salmon pie had one small piece of Salmon in it and lots of Sauce. To make matters worse all our real ales were like vinegar. Won't be using this place on any other day other than a Sunday until the standards rise again like they used to be! In response to the (owner) my wife left her pork chop and DID NOT eat it as stated. The waitresses response was that as it had been char grilled we should expect it to be partly burnt! The real ale had to be changed whilst we waited as the barrel had already gone before two of our party got their drinks!
David Foster . 2024-10-14
MORE AT Google
Its something of a wonder to me that this pub stays open. IWe have visited several times over the past few years and apart from one summer Sunday, it has always been very quiet, apart from some of the customers. The front bar room is extremely cleverly decorated as the inside of an old wooden ship and I do enjoy that. Since our previous visit a pool table has been installed. With one rare exception, we have always found the staff to be helpful and friendly and that is probably why we have returned every now and again.
Tony Clark . 2024-10-12
MORE AT Google
Haven't been here for a while (shame on me) However to walk in today & discover the 'glow up' what a surprise the painted ceilings & decor instantly make you feel transported sets the mood for intimate dinning. We chose the carvery & was not at all disappointed especially being a veggie - so much to choose from! Highly recommend & must add what a great venue for events too be it a family celebration or corporate. Staff were exceptionally friendly especially the young man Lewis & the highest standard of cleanliness could be seen across the board from all staff. Thank you for a great Sunday for me & my family.
Sharon Morgan . 2024-10-06
MORE AT Google
Absolutely amazing. So helpful great choice of menus and catered for all.. Both the meal and evening buffet were outstanding. The staff were polite and attentive. Venue looked amazing . We have received so many compliments. Thank you all for helping us have a day to remember. Definitely recommend!
Jackie A . 2024-10-02
MORE AT TripAdvisor
Just had an amazing meal at the Flying Dutchman. Husband and sister had the carvery whilst I had the salmon parcel from the special board ...couldn't fault it. 10 /10 and would definitely recommend it
J Champ . 2024-09-15
MORE AT TripAdvisor
Went out to dinner tonight, the food was delicious as always , we’ve been here a few times since we moved to the island , but tonight was a huge disappointment , the bar person joked your sitting out side , we might just as well have been , we were seated in the conservatory no heating a draft blowing the decorative window dressing out like they were breathing , our dinners went cold quickly and we walked away like frosty the snow man , it is unacceptable to seat any body out there when it’s this cold , when paying the bar person was rooted to spot, wouldn’t move up the bar to talk but shouted along the bar and wasn’t helpful at all they just smiled and said yes it’s cold in the conservatory , walked out the door to a face of smoke being blown out by an inconsiderate smoker on the doorstep , have to think big time about returning here
Helen Creasey . 2024-09-12
MORE AT Google
Normally it's the best fish and chips on the island, but not today, the batter was so hard couldn't get my knife into , over cooked , I know it was very busy but not good for the price ,
Marjie Mills . 2024-08-26
MORE AT Google
Very warm welcome in this slightly hidden gem.of a pub, great portions good price, servers are well trained efficient polite and almost unseen. (Which is great!) Had a double cheese burger and fries, but would also recommend checking out their specials board!
Mrs Brearley . 2024-08-26
MORE AT Google
Food over priced Ordered the sea bass and salad at a cost of £18 and received one small fillet on a bed of lettuce ! My wife had chicken and ribs . The chicken was a puny leg which was eaten in one bite and a really small portion of ribs .
Lynnej J . 2024-08-20
MORE AT TripAdvisor
I had lasagne with garlic bread and a pint of real ale. Came to a reasonable £20. No complaints from me, decent fare and only place serving at 7pm on a Sunday evening in Queenborough. .
Mike . 2024-08-19
MORE AT TripAdvisor
Normally love their Sunday Roasts but today was tasteless. Vegetables overcooked, meat chewy and gravy watery not thick n tasty. May have been a one off but sometimes needs to be said. Not a big eater but like to enjoy and taste what I eat 😘😘
Wendy Lumley . 2024-08-18
MORE AT Google
Highly recommended for the carvery. The best I've had for a long time. The meat is cooked too perfection. And the roast potatoes are too die for..beautiful carvery. Be going back again very soon
paul wilkins . 2024-08-11
MORE AT Google
Been my go to place for food and drinks for years can't beat there carvery on a Sunday great portions and value for money
Stephen Champ . 2024-08-08
MORE AT Google
Friendly and welcoming service, tasty home-cooked food. We enjoyed pan-fried skate wing and a mixed grill with all the trimmings. The beer and food were excellent. We will definitely be returning and would recommend to others.
Ben . 2024-08-06
MORE AT Google
It takes 1hour 40minutes to get hear but we’ll worth the journey the food and staff are 2nd to none
ken young . 2024-07-23
MORE AT Google
Shame the place was empty. But a very nice pub. Food was gorgeous. Will go back again
manoj patel . 2024-07-06
MORE AT Google
The food and service I received were amazing. I am a coeliac, and the staff were more than happy to accommodate my needs for gluten-free. Will definitely eat there in the future.
Michael Smith . 2024-06-25
MORE AT Google
A local I use regularly always good food and service great location
William HAYLOCK . 2024-06-03
MORE AT Google
Went to Queensborough for a short day out and most places inn town were too small to cater for more than 10-15 people. The flyling dutchman was easily capable of serving several guests and we were quickly seated and served. The food and service were very good and prices reasonable. Enjoyed our food and drinks and passed a pleasant 90 minutes.
bougivalbob . 2024-06-01
MORE AT TripAdvisor
Awesome food. Been quite a few times. Never been able to finish a meal. Very good quality. Try and pay in cash like a lot of places now. As it costs them fir you to use credit cards
Carol G . 2024-05-24
MORE AT TripAdvisor
Popped in for a last minute late lunch and, despite that the kitchen was about to close, we were made so welcome and they arrange for us to sit in the shade as we had our Mountain dog with us. Ordered some toasted sandwiches and cheesy chips and it was absolutely delicious! The kitchen team delivered our food to the table with the greatest smile. Both landlord and landlady were so lovely and friendly and so was grandad! Will most definitely be our first choice for our next lunch on the Island. This pub is everything a great British pub should be. Thank you
Olivier Frangne . 2024-05-21
MORE AT Google
Lovely food good friendly staff great menu reasonably priced easy parking i will return to try out other meals on the menu
Tony S . 2024-04-22
MORE AT TripAdvisor
Always a great place to eat! Excellent food, lovely staff and a cool atmosphere. We have been both during the week and for the brilliant Sunday Carvery. Definitely make time to check this place out if your in Queenborough.
David Eldridge . 2024-04-22
MORE AT Google
Very impressed with my main meal of Skate wing chips and peas. My party and I arrived at 1700 as we had to catch a crew transfer vessel to 1815! The service was good with very pleasant and professional staff, the food was hot and very tasty, my skate wing was cooked to perfection and a very large portion too. The price for my meal plus coffee was under £25 which I thought was value for money. I recommend the Flying Dutchman.
Alistair J . 2024-04-19
MORE AT TripAdvisor
The Flying Dutchman coped admirably with the almost simultaneous (unannounced) late evening arrival of three boat loads of hungry sailors. We were warmly welcomed and our dinners were just as we'd hoped for. Well done to the staff for coping so well. We've been here before and we'll be back here again. Recommended. Thank you.
PassingBy_Just . 2024-04-03
MORE AT TripAdvisor
We shared an excellent tasty graze board for three people today Saturday lunch time. We were looked after by the very friendly and helpful staff with a special mention to Lewis. We will certainly be back
John Adkins . 2024-03-16
MORE AT Google
Brilliant top-notch food friendly staff and are very welcoming to everyone that comes in .
Michael Jones . 2024-03-11
MORE AT Google
We had a nice family meal very tasty and veryf fresh ! Lovely Irsh coffer
John Scahill . 2024-03-07
MORE AT Google
A great nautical themed pub restaurant.
Dirty Dick . 2024-01-07
MORE AT Google
Attended a drag night, which was very disappointing. There is no structure to the show, although the singing was good, language appalling. We were a large and paid additional for individual grazing platters. What came out were two sharing platters. When we queried this, they didn't have enough boards!!!.
Julie Playle . 2023-12-26
MORE AT Google
What can I say... I haven't been here for years as moved away...what a disappointment. The inside is completely different...not cosy anymore. Bar varnish is peeling, the toilet doors were dirty..it just looks tired and run down. I chose the steak...it had so much gristle I fed it to the cat! Staff were lovely though and very helpful. Won't be going back. I took my son for a birthday lunch... he had chicken wrapped in bacon... it was OK... nothing special. Felt sad for the place 😞
Annette H . 2023-12-07
MORE AT Google
Just want to share that, reading the responses to your reviews has made my morning. You are comedy gold 🤣. Me and my husband have been there quite a lot, we haven't been for a while but I will be making a special trip to you soon. We'll done you are brilliant 👏 xxx
Abbie Crockford . 2023-11-28
MORE AT Google
Really enjoyed the carvery. Best cauliflower cheese ever!!! Lovely staff and very friendly atmosphere.
Tracey Jones . 2023-10-22
MORE AT Google
Had a fantastic fish & chip lunch, the rock was great very very fresh, wish I had gone for the large portion 😋
John Chapman . 2023-10-13
MORE AT Google
This could be you. Take yourself out for a roast that will delight the most experienced of carvery-goers. The nut roast was fantastic.
Henry Bettley . 2023-10-02
MORE AT Google
Had a top notch carvery roast dinner on Sunday. Very enjoyable family meal out. Will definitely visit again.
Adam Meadows . 2023-10-02
MORE AT Google
Haven't been here since my younger years when it was just a pub with not bad food. Well things change and the whole experience is completely new The bar is marvellously decorated to look like a ship very inkeeping with the name. The food was very nice and extremely well presented The staff couldn't be more friendly with the chef being happy that you are which was nice to see. The Guinness was cold and smooth 👌 The outside space is very welcoming and could see that being a perfect spot for a sunkissed afternoon. I shall definitely be going back
Medley of activities . 2023-10-01
MORE AT Google
Lovely pub with value for money meals in attractive surroundings with friendly staff.
Keith H . 2023-10-01
MORE AT Google
We had a fabulous evening here celebrating a very special anniversary. Poker Blackjack and Roulette tables were a huge success Caroline and Kev were extremely helpful and accommodating. I couldn’t help but notice the lovely range of ales they had on offer. Would definitely recommend as a great venue with great staff and atmosphere.❤️♦️🎲♣️
KentPartyCasinoHire #bookthebest . 2023-09-24
MORE AT Google
Awesome !! A warm and friendly welcome, we eat well and inexpensively! Plus the decor is fun! I highly recommend!
Lou Bonnot . 2023-09-23
MORE AT Google
Our first time in Isle of Sheppy and unsure where to go to eat. Our initial thoughts standing outside this venue was one of thinking 'let's go find somewhere else'. But with two hungry boys and an urgent need for the toilet we decided to just go in and give it a go. I am glad we did 😊. The food was lovely and the staff were lovely, friendly and helpful. They were short staffed so we had to wait for our food but our food was worth waiting for. Is it 5 star dining..no. Was it tasty... yes. The fish was freshly caught that morning and portions were big. The boys enjoyed their burgers. Looking forward to going back in a few weeks
Helen McDonagh . 2023-09-20
MORE AT Google
Food was lovely, toilets clean. Only problem was the staff, rowing in front of customers. Really embarrassing to listen too and a terrible thing to witness. More staff training needed, no management to even see.
Karen Pattrick . 2023-09-17
MORE AT Google
When waiting to order food, I reached the front of the queue and was promptly ignored by the young lady, who had been asked to do something else. She didn't even apologise for keeping me waiting. I did draw this to a young man's attention, when he realised I was waiting.
Chas Mundy . 2023-09-07
MORE AT Google
Unfortunately not worth the stars. The service was unmotivated and unfriendly. The table dirty. The quality of the food was very poor (old salad, sauces in plastic bowls).
Sabrina Rilli . 2023-09-05
MORE AT Google
Delicious food, excellent service, dog friendly. Will definitely be back!
Carina Neighbour . 2023-08-26
MORE AT Google
Clean and tidy. Staff friendly and approachable. Nothing too much trouble. Great atmosphere for all ages.
Andy Clarke . 2023-08-26
MORE AT Google
I was very disappointed with the Lasagne dish.
Christine Cowell . 2023-08-19
MORE AT Google
Lovely food and dog friendly. First time visiting and will be back.
Stephanie Page . 2023-08-15
MORE AT Google
Absolutely loved the food here. Very delicious home cooked
Nenad Eror . 2023-08-12
MORE AT Google
Fabulous food, real home cooked food that tasted amazing. Good drinks, plenty of space to sit. Well worth a visit.
Nick Stevens . 2023-08-10
MORE AT Google
Maybe avoid Sunday lunches. Big queue for carvery. Lots of screaming kids.
Brian Booth . 2023-08-07
MORE AT Google
Had lunch here. Wanted the curry but wasn't available. Chose the scampi but wished now I had chosen one of the specials as it was my birthday and first time visiting Queenborough and The Flying Dutchman.
pamela mcmillan . 2023-08-03
MORE AT Google
Place was really really nice I wish I'd taken some photos. Staff were great and food was great too. Can't comment too much in the atmosphere as we went at a less busy time, but I'm sure it's great also!
Jimb . 2023-08-02
MORE AT Google
Great Sunday roast lovely fresh veg and plenty of it. Meat beautiful.
Billie Wyatt . 2023-07-31
MORE AT Google
Food is great Could do with getting rid of all the cobwebs on ceiling 🤔
jayne langworthy . 2023-07-16
MORE AT Google
Really nice food good atmosphere it was extremely busy but got a table and queue at bar wasn't too bad. Only thing I would note is they possibly need to monitor there toilet facilities a little better as they were not great.
Jemma Swift . 2023-07-12
MORE AT Google
Very nice food ,friendly staff and live music playing what else could you ask for 👌🏼👍🏼
Allen Hawkins . 2023-07-02
MORE AT Google
Always always ..great service..great food and fantastic value for money..delicious sirloin..
rose mcdonnell . 2023-06-23
MORE AT Google
Service was good but ruined my father’s Day meal stake was all grilzz sent it back and come out worst
Harry H . 2023-06-18
MORE AT Google
Lovely meal high quality perfectly cooked served by a nice polite waitress, it was has good as any high end restaurant, great value for money.
karen hughes . 2023-06-07
MORE AT Google
Great food, good beer & service was very good.
Martin Beer . 2023-06-04
MORE AT Google
Excellent pub, the food was outstanding and the service impeccable
Ginevra Pepere . 2023-05-27
MORE AT Google
Attended for 60th birthday party. Food was delicious. Tables looked lovely. Great night
Karen Graystone . 2023-05-27
MORE AT Google
Food was really good Good size portions
A G . 2023-05-09
MORE AT Google
Nice and friendly staff, good service
MrFullfatt . 2023-05-07
MORE AT Google
Absolutely lovely food and garden Mixed fish grill was fantastic! Update 16.10.22: Carvery for lunch today. 3 courses for £22. Everything was exceptional. Paté and toast for starter, the paté was super peppery and lovely and smooth. Mixed meat carvery, all the meat was delicious (beef, turkey and gammon), roast potatoes and mash delicious! Good selection of sauces with punchy horseradish. The star of the show was the banoffee tart though. Oh my god. An individual tart with a heavenly filling, some kind of banoffee mousse covered in delicious caramel sauce. Enjoyed literally every bite, and we both finished every single morsel. The waiting staff were lovely, polite and helpful with a smile on their face. 10/10, a must visit, will definitely be back! Most delicious fish and chips of my life this weekend! Lovely crispy light batter on the fish and even the peas were delicious!
Nikki Dunnicliffe . 2023-04-30
MORE AT Google
This was my second visit - and the second time the banoffee pie has been to die for! 🍌💛
Lar . 2023-04-29
MORE AT Google
Went on Monday had a lovely young man who served us he was so lovely throughout our stay so polite and pleasant at all times I hope they have a employee of the month if so he definitely deserves it 😊 the food was delicious as always one of my favourite places to eat
anne boswell . 2023-04-11
MORE AT Google
Lovely lunch. Imaginative menu & reasonable prices. Good service. Would go again.
Bob . 2023-04-07
MORE AT Google
Good lagers, n Food also good, l had "Dover Sole n Chips, with peas"
mike N . 2023-03-30
MORE AT Google
Great home cooked fish pie, full of flavour.
Laura J . 2023-03-20
MORE AT Google
Very nice dinner...nice place too.
Georgina Phillpot . 2023-03-12
MORE AT Google
Kept getting told almost straight after dinner we'd need to leave soon as be shutting even though wasn't even 10pm, and then harassed couple more times until was told that's it need to go! Guessing as we was only customers. Was shame as food was nice but definitely felt pushed out and hurried!
t sunderland . 2023-02-25
MORE AT Google
These schedules may not be completely accurate on special days. Please always confirm with the restaurant
Similary restaurants in South East
898 Opinions
Only had a drink on this occasion but menu looks great! Probably for special occasions rather than ad hoc visit. Lovely setting, walks nearby and dog friendly garden and I think some indoor too.
383 Opinions
Went for a wedding, i was a bridesmaid. We were looking for the bride's bag and we had a bad interaction with a very rude member of staff. Rather than come to the door and speak to us, she was yelling from no where near the door and then just told us "well your not coming in". Only not giving the service a 1 star because the lady behind the bar that served us was very friendly. A child dropped a plate and they cleaned the plate up but cleaned around the dropped food and left that on the floor.
239 Opinions
Visited Costa coffee inside Tesco to collect a too good to go bag that had paid £3 for. There was 2 members of staff behind the counter, one chap was working very hard serving and making coffees whilst the other who had a name badge that said Ruth was stood there clearly trying to look busy to avoid serving us on purpose. The chap was very polite and helpful and served us eventually. I explained we’re here to collect a too good to go bag he said do either of you have allergies I said yes I’m allergic to nuts but she doesn’t. The woman behind the counter then took over the whole conversation and said we only have almond croissants left that’s all and as you’re allergic to nuts you should not take it. I said well can I get a refund on it. He said yes I’m sure if you go on the app and explain they will refund it and she instantly shut him down and in a very rude tone said we won’t be able to get a refund because we’re too late, baring in mind the collection window opened 5 minutes before we got there. I said that is fine I’ll still take it because I’ve paid and my partner can take it home and eat it (who was there with me.) The lady started speaking in an aggressive tone explaining I should not have used too good to go and purchased it and was being really rude and disrespectful for no reason, as I was being very polite to her and ignoring her clear lack of customer service skills. I started going on the app to say that I am collecting it and the lady was not stopping talking to me in a rude manner when I was clearly trying to sort it out on my phone. My partner said to me that the order is ready and the lady said really aggressively, ‘WHAT WAS THAT!’ to which I just looked at her and didn’t say anything, as I was very shocked to hear such a rude comment like that. The lady yet again explained that I should not take the order even though I had already said I will still take it and the tone at which she spoke was incredibly rude and really strange. I then said again she will take the order, to which she said ‘well have you even swiped for the order’ (which I was asked before the conversation even progressed into her involvement) And she kept the bag hidden away behind the counter as if I was trying to steal it. This was all a really bizarre experience and probably the worst customer service experience I have had in a long time. My partner then explained that the lady was trying to look at my phone the whole time to see what I was doing, she was jumping into personal conversations and being extremely rude and aggressive from the get go. I am a regular at Costa and now will definitely not be going back.
1097 Opinions
We had a delicious Sunday roast, porkbelly was flavoursome and the chicken was tender. The service was super quick. All staff are pleasant and smiley . A good relaxing time ,bonus no washing up!