The First Floor Restaurant in Oxford

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Meat in Biriani was great, so was the rice. Was expecting a veg curry with it, like other restaurants, but not included, nor in any add-ons I could find.

The food was packaged in cheap boxes which had spilt by the time it reached me.

Never disappoints! So good to find a menu that states if the food is gluten free or not!

curry was completely spllied in the bike and the bag

Great everything above expectation

The green Thai curry has really improved and is much better and tastier. It’s more creamy than before just being very watery.

Excellent food! Always love their cuisine and dishes. Will continue to order again :)

Great food, good service, and really good tracking system

Food really bland and found large chunks of shell in my shrimp and chicken fried rice. Second time ordering here, food really bland on both occasions. Won’t be ordering from them again.

Food was awful - tasteless, overcooked and contained vegetables that don’t belong in a vegetable pad Thai - carrots, cauliflower and broccoli. Lemon slice instead of a lime wedge. Noodles were burnt in places and were in very small pieces like they’d broken up from being overcooked. Waiting time was initially good but then delayed - algorithm needs refining. Not possible to leave this review on the app. Overall, extremely disappointed.

Just wasn’t what I expected of a Singapore fried rice, tasted like a plain chicken fried rice. Other orders from the restaurant have been good though.

Lovely delivery person The food is inconceivably good. Just.... The chicken massaman sent my soul straight to the pearly gates and the fish in thai batter were sinful. Recommend x 100000000

the delivery guy was great, more stars for him.....

We’ve always loved first floor, kids friendly food and place.

Absolutely delicious and lovely delivery guy too!

Amazing will definitely order again. I love that you can mix the cuisines. Perfect for when different family members like different things! The food quality is amazing and a good price and the delivery was very fast. It's great that it is Halal too as it's hard to find halal Chinese food.

Top quality and very happy customer 😁

The food has not been delivered at all.

Cant comment on restaurant as closed as far as I know takeaway great

The food was lovely! Really tasty and arrived very hot which is brilliant!!

Impressed with the punctuality - we ordered takeaway for 8 and it arrived a couple of minutes before 8.

I am so disappointed with this restaurant!!! We called a number of times to ask where the delivery driver was or if he was lost. As we are staying in a Booking.com apartment, which can be hard to find. The lady who answered the phone was not helpful at all and rude. It’s my first time in Oxford and I am very disappointed. Once the food was here it was cold lucky we had a microwave to heat it but it wasn’t the same. ☹️😔

Awful worst tasting Chinese food we have ever had. Chicken balls had hardly any batter on and the chicken was very dry with a tiny pot of sauce, , chips were burnt and stale, beef in the chowmein tasted off and like fish. Do not order from here. Never again.

Very nice food overall but i was disappointed that that the banofee pie was frozen and tasted like something from the local supermarket

Used the pre order function. Food arrived on time, hot and tasty and great delivery person

Great as usual,best takeaway around at mo

Very very good as usual,best takeaway we have had during lockdown

The First Floor Restaurant smashed it. Tasty food, on time, and everything we hoped for. All the family enjoyed it. Well done, team, we'll back again in the future!

Asked for cutlery as staying out and it was not provided.

Great excellant as usual been using most Saturdays since lockdown,highly recommended

Amazing food! Our Number 1 takeaway!

For the first time the driver found our adress without getting lost!!! We were very happy with that!

Great service - I had a curry that was not to my liking and they brought me a new one which was much nicer. They were very quick to deliver. Thanks everyone!

By having an own Indian Restaurant, I got a very good experience! Great spices and great meal !

Excellent food, really friendly delivery guy. The orange chicken was amazing. Would definitely order from here again!

Great as always! The service is nice and beyond, thank you again to the delivery driver.

All good, gluten free options as well

Driver got lost but eventually rang for directions. Don't mind it being late but would have appreciated an.update. I telephoned in the end when it was already 30 minutes late. Did not receive an.actual apology just information thst it was on its way.

Sweet & sour chicken was OK. But rice and chow mein was absolutely awful. Will not be ordering again

Food was beautiful as always!! Such a good price, you can't get a Thai curry, rice and naan anywhere else in Oxford for £15 (the others come to £20+). And the Thai here is authentic and spicy, not thick and creamy like the others around Oxford. The staff are always so so friendly as well. First floor are my absolute favourite place to get a Thai

Good food and was hot when delivered

Food was delicious. Paneer tikka masala is out of this world as was the service. Thank you so much 😊

Delicious Chinese food - worth waiting for!

Used before and just a lovely as ever

This is the best Indian food I have had in oxford or England for that matter. The tandoori chicken is finger licking good. Also reasonably priced

Delivered earlier than expected and most of the food was delicious! Unfortunately, the chicken was very dry which ruined the meal a little, especially considering the price- if did taste like it was reheated rather than made fresh!

Efficient service. Friendly delivery man. Really nice food...second time used them, would do again.

Easy to order from the website. Food was 15-20 mins late but it was an order for 5 people and it was hot on arrival and the delivery man did apologise. Food was tasty and plentiful

Lovely food as we ordered 3 different meals from 3 different areas of the world

SO GLAD YOU'RE BACK!! We've missed you!! Curry is still absolutely delicious. Great prices, everything comes hot, quick delivery. Lovely staff

Great takeaway food delivered promptly and courteously.

I’ve ordered from this restaurant a few times and always had a good experience. Delicious food and great variety too. I love that my husband can get Chinese and I can get Indian, all from one restaurant.

Really good food, friendly delivery guy

Great food and service as always! This Resturant is turning in to our regular.

More than 45 mins late on calling the restaurant no answer!!!!😡

Actually delivered an very good probably better than the buffet in the the restaurant would recommend we had Thai mains

Food wasn’t hot or particularly nice

All fantastic, hot, tasty. Delivery was quick! Good prices. Only downside is they delivered my satay chicken without any satay dipping sauce 🙄 everything else amazing as per :)

Food was awful wayyy to spicy and salty nothing to say that the food I ordered would be spicy.

Nice delivery driver, but didn't enjoy the food taste of any of the dishes.

Very happy with the food, tasty and well cooked. Great service

Great food, really good service!

Very helpful staff, friendly driver. Huge portions and good food.

So delicious, very grateful for the vegan sesame toast option what a delight ! And the tofu was absolutely perfect and the best dish I have had in this area, this is my go to for sure! Thank you so much for a delicious meal!

I ordered a takeaway from this restaurant, they said they called my phone when they arrived but the calls didn’t come through to my phone. I called them after half an hour of the food being late and they said they called and said I was a liar for saying I didn’t receive the calls and shouted at me for costing them money over something that wasn’t my fault. They begrudgingly sent the order again and shouted at my boyfriend when he collected the food from the car. The food was luke warm and had no flavour, definitely wasn’t authentic Thai! Will never visit again! Would give less than one star if possible!

Piping hot, lovely meal. Just perfect!

Delicious food flexible delivery time.

The food had way to much salt in which ruined the meal. Unfortunately I wouldn't order from this place again, this has to be one of the worst meals I've had in a very long time. I didn't like the red wine either. The delivery driver was very friendly and polite which is the only positive thing I can say sorry.

and i got stiffed on the prawn crackers......

You forgot my desert - 2nd time this week you’ve made a mess of my order. The delivery was over 40mins later and was stone cold when it arrived. I don’t have a microwave so couldn’t heat it up ! A full meal and valentine’s wasted! I want a full refund ASAP! Disgusting service and food.

They forgot my whole order at the restaurant and spent another hour going back to get it! Was stone cold when it arrived! Terrible service!!!

Was very busy as it was Valentine’s Day but still arrived in good time. Food was brilliant - both Chinese and the Indian. Driver was friendly. One of the best takeaways I have had in a while. Would highly recommend. Suggestions - chow mien, paneer tikka masala, tofu in black bean.

Food was supposed to arrive at 12:55 and arrived at 13:45. Driver kept stalling, saying 5 minutes more.... 5 minutes more. Asked me to stand at the bottom of my driveway for ages which I should not be expected to do in cold. Food arrived cold and I could not eat half of it due to this.

Very disappointing. The tikka masala was literally flavourless. No idea how an Indian tikka masala could literally have no flavour. The rice was a mushy mess. No salt, soooo mushy. The naan was good but just one slice.

Whilst it was unavoidable due to an accident causing traffic and couldn’t be helped, the late delivery meant the food was completely cold on arrival the chips were soggy and inedible as a result as was the rest of the meal. Also the size of the satay sauce dip to go with 6 chicken skewers was very small. This aside I’m sure if the meal had arrived in good time it would have been more enjoyable

Food was good! More spice was expected with some of the foods labelled 'spicy'. Delivery driver was very polite and friendly :D Thank you

Was earlier than planned for delivery, but the food was very dry and I didn’t enjoy the flavours of either sources, I will not be ordering from here again

Regresamos aquí como no habíamos estado por un tiempo. Como siempre muchas y muchas opciones. Todo muy bien cocinado. Bebidas sensibles arroces también. Personal encantador, muy acogedor.

Ordered Chinese and indian food with them, really good food, friendly staff and arrived on time

Llegamos cuando abrieron pensando que la comida sería fresca, caliente y con mucho para elegir. La comida era tibia en el mejor de los casos, Muy poca selección, La carne era escasa en el curry, Envié un curry que estaba frío, y quiero decir frío en ningún lugar cerca de 63 grados En este momento habíamos perdido el apetito y valoramos la salud, así que decidimos irnos Todavía quería cobrar el precio completo Sin disculpas Creo que necesita la visita de los consejos de personas de higiene de alimentos para probar el calor que sirven y mantener la comida caliente. Evitaría a toda costa

The food was cold and we ordered curry sauce which was not curry sauce.

Quick delivery, the food was good but a little bland. They were very helpful with allergy advice when we phoned beforehand.

Chicken was so hard and rubbery, and I've had a bad tummy from it :(

Was given a plain naan instead of the garlic one I ordered

Awful poor quality food not worth the money wouldn’t eat if it was free, in authentic

Estaba buscando dónde comer y me encontré con esto. . . no estaba ocupado teniendo en cuenta que era un sábado por la noche. . .   15 por cabeza no sería tan malo si tuvieran un poco más de opciones, pero lo que tenían era caliente y relativamente sabroso. El amable personal siempre está cerca para ayudar No está mal. . . .

Great food. Friendly delivery man. Enjoyed meal.

¡Visité con un grupo de amigos pero recibí un repugnante servicio al cliente! ¡La gerencia alzó su voz porque estaba estresado debido a la pobre preparación de su parte y la de su pésimo personal! Causó tal conmoción sin razón. Defo carece de habilidades de servicio al cliente y respeto por el cliente. La comida no es genial, ciertamente no vale la pena pagar los 22. 99 tuvimos que como toda la comida prometida cuando la reserva no estaba disponible. En general, nunca recomendaría este lugar incluso a mi enemigo después de esta visita.

even after rescheduling delivery time to a later time, they still couldn't turn up on time. food was better than last time but still not up to first time use standard. the thing they do seem to be consistent with is lateness.

We booked this restaurant for a meal out (dinner) from work last week. When we first booked, the owner said that we did not have to pay a deosit, which surprised me as it is near Christmas. We think that he wanted to keep his options open for a bigger group who would book the dinner and then he could cancel ours; as he has not taken a deposit! . However, closer to our Dinner out, he texted my friend and asked for a deposit which we paid within couple of days and confirmed how many people would be there. When we arrived at the Restaurant, we were asked to sit at different places, not on one table. When questioned why he cannot arrange all of us to sit together (there were few long tables that he has arranged for others) as we were one party of friends, he rased his voice and basically shouted at us saying that there were people who booked the place before us and that we did not pay the deposit until very late. (He specifiacly told us not to pay a deposit and we even have the texts that he has sent!) When we were trying to tell him that he did not need a deposit at the begining, he said that he did not want us to dine there and that we can leave. We have already paid £180 deposit at the time! We did not have a choice but stay there. While we were having dinner, the Owner sent a waiter to us to pay for our meals! We had to tell him that we were having our dinner and that we would pay when we finished! When some of our colleagues who did not drink asked for tap water, the waiters completely ignored us and walked away! There was a party of very loud men and they were drinking and shouting from top of their voices and we could not even hear each other on our table! When we were in discussion at the begining, the Owner said that there were selection of English, Chinese and Indian food, but there were NO Engish, but few Chinese dishes and few Indian dshes. The Puddings tasted like babies' Calpol, not sure what they have put in them! The Owner also confirmed that there would be a dance. There was NO dance!! The only Dance was the one he played when we were trying to ask him to provide us one long table! That was most of our first time to that restaurant, to be honest we decided that we would never ever go there again! I would never ever advise you to go there unless you would like to face horrible customer service and eat tastless food.

Very good food will definitely be back thank you!

Menu is not clear and ordered wrong type of chicken tikka. Rang up and they refused to refund my food or swap it. Had to buy the right food from restaurant. Not happy with service at all

Very nice meal, I live quite far away from the restaurant but they delivered and the food was nice and hot still. Good value and very tasty. Thank you.

Customer service was excellent but the food was tasteless. Chinese food tasted like curry with no seasoning. Would not order again

Amazing amazing food! Thankyou so much! I always order from First Floor and im a regular customer, and every time the food is just outstanding. Plus my food was early as well. Really happy! 5 out of 5!

It saddens me that none of these places can be consistent, my previous over was the complete opposite to this, this time it was over 20 mins late, arrive luke warm at best and the meat content was 30% compared with the previous order, come on guys get your act together.

delivered in approx 25 mins so very happy, food was good and tasty, lid on one of the container was loose and some spillage occurred so a little more diligence would be appreciated. will definitely order again, well done!

Lovely food and nice and hot, friendly delivery driver

The sweet and sour wasn’t the greatest it was stale and rock hard it’s left my husband with tooth ache and the salt and pepper chicken wings didn’t have much flavour I could mostly taste the “fried flavour.” And more crispy than anything. This isn’t going to stop me from ordering though because I know the food can be great.