The Elvetham in Hart

If I could give 0 I would. We had no running water in our room. I called reception and asked for help, they said they had no maintenance help and there was a wedding on and they couldn’t help us, but to email in and get a refund. So that’s what I did. It’s been a year of me constantly asking for the refund I was promised. They have said they’ll give me £25 but nothing more as they have no evidence of this promised refund (I called from the hotel room). £180 I spent on a nights stay in a freezing cold room with an uncomfortable bed and NO RUNNING WATER. The customer service is shocking, seems they only care about weddings.

I and my work colleagues recently booked a pre Christmas afternoon tea at The Elvetham Hotel. The conservatory where we were seated was lovely and we were looked after so well by Barry and his team. We all enjoyed the sandwiches, cakes, cream scones and ample pots of freshly brewed tea that was served to us. All of our dietary needs were catered for in a lovely relaxing atmosphere. I would throughly recommend The Elvetham Hotel for any special occasion

This is a fantastic country hotel, steeped in history. Dating back to 800 AD, it came to prominence during the tudors with Henry Viii meeting Jane Seymour (3rd wife) here. Later, Elizabeth 1 was a visitor who brought her court here for a major festival. The hotel was destroyed by fire and the latest incarnation dates from 1890. Our room was lovely, nice bathroom suite and the food was high standard. However, the restaurant service was spureb, attentive without hovering or rushing us

We highly recommend The Elvetham Hotel. This venue will always hold a special place in our hearts as the location where we got married this September. From the very beginning of our planning journey right through to the day itself, the Elvetham team provided first-class support and truly exceeded our expectations. On our wedding day, the operations team went above and beyond to ensure everything was perfect. A huge thank you to our amazing wedding co-ordinator, Amelia, who joined us later in the process but made an incredible impact. She was always on hand to answer our questions, ease our minds, and make everything run smoothly. The Elvetham is not just a stunning venue but also a place where the staff genuinely care about making your experience unforgettable. My wife and I are already looking forward to visiting this wonderful hotel again in the future to relive the amazing memories on our first anniversary. If you're considering The Elvetham for any special occasion, we promise you won't be disappointed. Thank you again to the entire team! H & D

This is a hotel that we check in at about 8-12 times a year. I wanted to spend a nice day with my newly engaged wife. There was a very rude person at the reception (I think her name was Jo). I told her that we had a suite reservation, she gave me a room numbered 105. After asking if this was a suite (I knew it wasn't because I had stayed there before) she said no it wasn't a suite, the only suite I had was a hole in the ceiling. When I told her that I wouldn't be staying here, that the reservation was for a suite and that we paid for a suite, (and we didn’t inform about this situation in advance) she gave me an extremely disrespectful answer saying "the price you paid is discounted, it's perfect for this room too". I took advantage of the early booking opportunity and got a suite. She told me that I had to wait for the reception manager, when the manager came, she assigned us to the suite without any problems and we were able to sleep in the suite. Check your room type and number and be prepared for a rude welcome. This is not the old Elvetham. Most of the staff has changed. I won't be going again, that's for sure. They lost a good customer.

Wonderful historic hotel and venue. We visited during a storm so we didn’t venture into the grounds. The log fire in reception is the start of a welcoming experience. Great service and dining.

I had afternoon tea at The Elvetham last Sunday - it was wonderful, the building is beautiful, the ambience was so relaxed and comfortable, Barry looked after 14 of us and he could not do enough for us, he was so friendly, efficient and so welcoming - I highly recommend The Elvetham for any special occasion

We had afternoon tea here and it was delightful and delicious. Highly recommended!

Excellent afternoon tea for group of friends. Lovely staff, under leadership of Barry

We had our Daughter's wedding here this weekend. A big shout out to Matt, Jenny. Amelia and Barry. They pulled out all the stops to give us all a perfect wedding.

This hotel is just stunning. For work or personal stays the staff is very attentive and make your stay seamless

The Elvetham Hotel is a truly wonderful wedding venue, and as a wedding photographer, it’s always a delight to work here. The venue exudes charm and elegance, with its stunning grounds providing the perfect backdrop for both family photos and romantic wedding portraits. Every corner offers something unique and beautiful to capture. The staff are absolutely fantastic—friendly, professional, and always ready to help. Their dedication ensures the day runs seamlessly, creating a relaxed and joyful atmosphere for everyone. A special mention has to go to the toastmaster, whose enthusiasm and expertise really add to the magic of the day. They bring an extra layer of fun and organisation, ensuring everything flows smoothly while keeping the energy high for the couple and their guests. If you’re looking for a wedding venue that combines breathtaking surroundings, excellent service, and an unforgettable experience, The Elvetham Hotel is a brilliant choice. It’s always a pleasure to photograph weddings here!

Fabulous hotel and venue for our step daughter's wedding. Just amazing staff inc Jenny and Mat, all helped contribute to a fantastic weekend in beautiful setting and beautiful hotel.. great breakfast, fab food, beautifully decorated 🥰

Amazing hotel where we spent one night. Lot of history inside and outside the building. Beautiful garden settings and orangerie where to have breakfast and food straight into the back garden. Attentive staff and rooms on higher flood have a nice countryside view. An amazing discover.

Lovely location Hotel looked great and steeped in history staff at reception polite and friendly We were in room 43 and on entering there were two fans on but the temperature was still 27c me personally I slept well and woke up seeing the temperature had dropped 23c, not the case for my husband and dog they both slept badly because it was far too hot, Second day we closed the curtain and even though it was much more sunny a day we managed to get the temperature down to 26c, Would we stay again yes but not £120 a night in room 43, We would request a cooler room for that price,

Beautiful hotel, lovely gardens and very interesting history. However, like other reviewers, I have a few niggly things, but most importantly and unfortunately, the service levels let the side down. We were the only people in the restaurant at dinner, and one of our party of four did not receive his appetiser and upon notification, it still didn’t show up at all. They then forgot his main course and by the time they served it everyone else had finished their two course meal. We spent a lot on dinner and a good bottle of French champagne and a fine bottle of red coming to over £400. We mentioned this to the night manager, when he came into the restaurant, which was now in almost complete darkness as they had forgotten to turn on the lights . We also mentioned it to the manager at breakfast who said they would inform reception, but when we checked out at reception, they had not heard about the problem and did not offer any apology or compensation. In fact when she asked what was the problem we pointed out again that one in our party had not received his meal until after everyone else had finished and her comment was “…well when you got the food it was good, wasn’t it?” A few other points, if such a nice hotel is trying to be a four-star hotel, I would certainly recommend the availability of cappuccino and espresso at breakfast instead of just carafe coffee. Also orange juice was from a packet or a can and certainly not fresh or “not from concentrate” or any of the other quality options available. I would suggest waiting until the Hotel is under new management to try this beautiful property. With today’s competitive world and customers a click away from passing you over, I really don’t expect a management team with this service level to stay viable. Update – and as expected, a month later and not a single response from the Hotel even to my phone calls and emails have emailed the management company and the ownership company. They just don’t care.

this hotel is amazing the staff, the beautiful hotel, the history of the hotel, the grounds....all simply amazing. the staff (in particular Shane) were amazing. so professional and helpful. the best hotel we have ever stayed in and I dont think we can ever top this experience going forward. simply amazing experience and what an amazing 4 days we had.

Very beautiful historic venue! Staffs were amazing during the wedding services all throughout the day and evening in to the early hours of next day! Had some lawn games for all ages!

We visited for afternoon tea last Saturday. The building and grounds are impressive and very well kept with manicured lawns and pretty planted areas. Inside there are many historical features and works of art. We were shown to our table near the doors leading out to the lawn giving a lovely outlook over the gardens. We had a glass of champagne whilst we waited for our afternoon tea to be brought out and when it arrived we were not disappointed. The sandwiches were ham and mustard, egg and cress, and cream cheese. There were plain and fruit scones with cream and jam and the top plate was a lovely mix of delicious cakes and macaroons. The pastry chef did an excellent job. The service was very good, the waitresses were very attentive and friendly. All in all a lovely afternoon and we all agreed we would happily return.

Id like to start by saying your staff and the location are both wonderful and this is not a reflection of either. However, after paying £300 for a room for Saturday night we would not return. The quality of the rooms is not fantastic - we had mould in the bathrooms, the shower handle was missing, overall cleanliness of the bathroom wasn’t great. They are just very small and basic rooms. We went for dinner and found a wedding was taking place and they were basically taking over the entire hotel, including the separate guest bar. One of the wedding guests had thrown up over the water station in the bar and I had to inform the staff as it had not been recognised. It did not feel like a luxury stay at all. The food was quite good, however when we arrived the menu had been shortened to a limited choice compared to the menu on the website - guests should be informed of this before booking as the options were not fantastic. We had breakfast included in the menu and it was not great quality. For the amount paid for a one night stay we expected a good quality stay with a good quality room, instead it wasn’t fantastic and we felt we were intruding on a wedding that was happening - would not return because it was not value for money in our experience.

Service at the bar was very slow & the order was mixed up, the pricing excessive. Friendly staff The room was very hot & the windows screwed shut & the air-conditioning wasn't coping.

Incredibly difficult to deal with, rude!! Basically stole our money for no reason (asked to switch day of booking after our flight was cancelled, requested through Booking platform. They declined even though they had availability. Hanged down the phone when we tried to have an answer (because they never formally answered, just ignored the request). I really don't know why some place would behave like that.

Worst experience ever. I wrote them tons of email in order to manage a booking I had a problem with and after answering to the first email they never answer again. I called them the day I was supposdd to arrive to ask if the room was or was not available and they denied to have received my emails and they close the phone in the middle of the coversation. The receptionist on the phone was incredibly rude.

Best hotel stay in and around Hampshire. From the rooms to the grounds to the staff, this place is always wonderful. Would highly recommend.

Four star hotel in beautiful grounds and with steeped in history. Delightful to walk around inside and out. Just a few little niggles regarding lack of mini toiletries for the bath (the ones fixed to the wall were not teachable from the bath and only consisted of hand wash and body lotion. Room 207 is amazing. Allegedly the biggest room in the hotel and included a hand steamer for clothes as well as ironing board and iron. The dresser/desk has no drawers and no mirror near the sockets for hairdryer etc. The beautiful full length mirror was nowhere near and sockets. I was pleased I had brought my vanity mirror. Staff are lovely and very friendly and helpful. Breakfast was good in the orangery with beautiful views of the gardens. The guy who was 'front of house ' was very helpful and considerate. Also good sense of humour. Also special mention for Lilly. A little sweetie. Good value for money and overall a good experience!

Superb service, delicious food and a beautiful location. From the warm welcome, through to departure, we thoroughly enjoyed every minute. Thank you for your attention to detail even on the small things. We highly recommend a visit.

We had a lovely weekend break. The hotel is a beautiful place which has a massive space for walking around. Breakfast was very good and plentiful. Staff was lovely and friendly.

Beautiful grounds …. Typical English lack of quality service… brought pizzas in late at night. Was going to the bar to eat and grab a drink. Was informed no outside food in the bar, even though they weren’t serving food and it was 11:30pm. Lack of common sense and customer service

The Elvetham is a lovely hotel, it’s full of history, and the grounds are stunning. Friendly staff, they were approachable and happy to help. Clean, comfortable rooms and bathroom. There was a wedding on the same night, they looked very happy and well catered for, no disturbance to other guests. Would happily stay again.

The Good- beautiful historic estate, stunning gardens and grounds, all the food we had was delicious, room was lovely, very comfortable bed, great bartender! The Bad- found a wet and we assume dirty towel under the bedsheets when we got ready for bed, front desk quickly remade the bed but would’ve appreciated a free drink, small discount on the room, or something to try and make up for something I’ve never experienced in a hotel before. We went for dinner with a group of 8 in the restaurant and while the food was delicious and the staff was very nice, it took three hours to be served our meal. When we came down for breakfast we had to wait for a table which is fine, but the buffet was a bit underwhelming and we were never able to get any coffee, tea, or water. It's now been two weeks and they have yet to resolve this issue, even after assuring me they would remedy the situation within the week. Still an enjoyable stay, beautiful property, just wished the service had matched the quality of the space and the food.

Wedding Anniversary Celebration Grand country house hotel; lovely grounds; friendly staff; accessible local walks. Relaxing break.

The Elvetham Hotel is almost everything you are looking for in a quintessential British countryside destination. The manor house is situated on 35 acres with a beautiful 5k walking trail through the fields and forests. The old-English vibe really comes through in the decorative style and large open public spaces, bar and dining room. It’s been well maintained and makes for an idyllic weekend escape. The value for money proposition is exceptional. On the other hand, the staff seemed overwhelmed and overworked, although they tried their best. A few short fuses after numerous miscalculated receipts at check-out, was a cause for concern. Perhaps is was the first big weekend of the Summer? Some solid training and additional support would quickly remedy the situation. I’d return, for sure.

Can't truly rate this. Was a private family party. All I can say is that it is a beautiful building with lovely grounds

Beautiful hotel in a great location. Lovely relaxed atmosphere with very friendly, helpful staff. Well worth a visit.

Beautiful venue for a family wedding, grounds and house very well maintained and kept. Staff very responsive, friendly and helpful, nothing was too much trouble. We had a wonderful time and come away with fabulous memories.

Beautiful grounds well attended to, perfect for walks. The hotel was also well taken care of, it had a beautiful restaurant with well executed dishes and a very nice bar for drinks. Generally a very pleasant stay, and good value for money. We stayed in the stables in the family room as we had our dog with us. The room was basic but descent , clean and quite spacious. On the negative side, I didn’t appreciate the extra charge of 25£ for an early check in and another 35£ for our Chihuahua to stay. The lady at reception was quite sharp about it. Not at all about the charge but we weren’t informed of it and also i found it quite unusual. Reception is also quite hard to get hold of via phone, i had to call multiple times and was always forwarded to a message or was told that i would get a call back. Staff was polite but inexperienced , mostly students that could not give information for anything. Breakfast was also very low quality, we had it in our room and couldn’t eat it, very cheap ingredients on the full English. General impression was good but with some small improvements it could be so much better.

What a lovely place and the food was excellent. Staff pleasant and friendly I would definitely stay here again.

The venue is amazing. Went for afternoon tea but there was a wedding and so the service for the first 40-50 minutes was non existent. Eventually brought jugs of water but with no glasses. Missed serving one tea and had to be chased. Wouldn't expect to have to do this in a venue like this, wedding or no wedding. If they can't cope at certain times, don't take the booking.

It is the 5th time me and my husband have stayed at this beautiful hotel. Each time we stayed here is a memorable experience. The staff are friendly, the rooms are beautiful and clean. The food from the restaurant is very high quality and delicious. I definitely recommend this beautiful hotel.

Hotel is set in attractive well kept grounds. Very pleasant staff who are polite, attentive and friendly. Rooms clean and well presented. Everywhere in the hotel is well presented and clean The hotel states it is dog friendly and it really is. They have comfy beds, treats and genuine attention and interest from staff. Our food was good and well presented. Great choice of breakfasts. I booked Elvetham for my 80th birthday celebration with my family and everything went well from booking to leaving. Many thanks to Carolina, Events specialist who guided me patiently through the whole procedure. Also Cheryl who arranged our accommodation as requested. Thank you Elvetham for a memorable weekend. Hope well see you again sometime

The ugliest hotel I have ever stayed. The room in the main building is disgusting, it smells so badly. There are stains on the carpet and even on the bedlinen. Hair found in the bathroom. No ventilation. The room is not properly cleaned and the smell is horrible, I totally could not sleep because of the moldy odor in the room. Very disappointing experience, would never recommend Elvetham hotel, fortunately stayed here just one night. Hopefully never again! Don’t waste your money and time to come here, because instead of having rest, you will stay awake in the stinky room, afraid of catching bedbugs or tuberculosis. Some photos from the 4* hotel room attached.

A lovely relaxing week day break with history on your doorstep

We had afternoon tea, which was fabulous, delicious, and moreish.

Honestly really cheap rate for a decent and clean room and it’s nice staying somewhere with a bit of history and grounds you can walk around on. Needed a room in this area and this was better than I expected for the money. I saw some complaint about old rooms - mine was in a building across from the main hotel so maybe that made a difference? Fancy bar / restaurant area to sit in too. Love looking at all the old paintings and getting spooked out. This is where Henry VIII spotted Jane Seymour before he decided to off poor Anne Boleyn 👀Room was nice and new, shower was amazing and hot and staff let me have late check out.

Wonderful hotel oozing with history. Never again a Travel Lodge I will search out places like this.

Beautiful hotel in outstanding surroundings. Good food, friendly staff and a lovely bedroom. Great stay there

Very poor service and quality of hotel. Lots of upgrading needed. Too many issues ongoing. Do your self a favour a book somewhere else. Do not recommend staying here.

Fabulous place to go for my surprise birthday treat. Thoroughly recommend it.

A lock, really perfect and price/performance top :-) The bar is very comfortable to relax in the evening, the breakfast is sufficient and good and the beds are also comfortable! Will stop by again :-)

Great hotel in super grounds however the hotel is full of sub-standard staff who -from our experience-haven’t been trained. Terrible dining experience-ordered from A La Carte and received bar menu food. The whole place felt chaotic. Shame because the location is fantastic. Recommendation-stay at the hotel but eat in Hook or Fleet

Such an amazing stay. Would recommend the Elvetham highly. We held our annual sales training and the staff was wonderful and facilities very accommodating.

Title: Charming Historic Hotel with Exceptional Dining Review: Nestled within an aura of history and character, this lovely hotel proved to be a delightful retreat. From the moment I stepped through its doors, I was transported to a bygone era, yet greeted with modern comforts and impeccable service. The culinary offerings, both at breakfast and in the bar, were nothing short of exceptional. Each dish, skillfully prepared and presented with flair, showcased the culinary expertise of the kitchen staff. The highlight for me was undoubtedly the poached eggs—a true litmus test for any establishment. I am pleased to report that they exceeded expectations, earning a resounding 100% gold star in my book. In addition to the culinary delights, the ambiance of the hotel's dining spaces added to the overall experience, creating an atmosphere that was both inviting and sophisticated. Overall, my stay at this charming historic hotel was nothing short of memorable. Whether you're a history enthusiast, a culinary connoisseur, or simply seeking a retreat from the mundane, this establishment promises an unforgettable experience.

Had a fantastic stay-very relaxing. Staff were friendly and food was delicious. We ate in the restaurant and bar and both were positive experiences.

We held a reunion for 30 friends over two nights and three days at The Elvetham. The Events team was brilliant, particularly Gemma Paynter who made sure every detail we requested was accommodated including extended menus, special food requirements, correct room allocations and best of all always responding very quickly. Big thank you Gemma. Next I must thank the Chef, the special menus for our event were excellent, the arancini, crème brule, the salmon, the stone bass require special mention but every dish was excellent and our guests really enjoyed the food. The team that served our two dinners were exceptional, delaying the meals when we requested, and giving us plenty of time before and after dinner to mingle. The breakfast team also need mention for bringing out all those specially ordered omelettes. Thank you Freya for the history tour, it helped is understand what a special place we were visiting. And last but not least Geraldine from reception who handled all our room swaps with a smile. They all helped make this a very memorable reunion. A big Thank you!

Full marks for location—such an elegant place and could imagine arriving here as a house guest in Edwardian times for a bit of fishin’ and shootin’ though I don’t like either. Really nice airy restaurant with lovely views of the well maintained gardens which you can walk around before or after. Sadly the food doesn’t match the surroundings and greatly overpriced. Also we were unnecessarily asked to remain at the table as they messed about with the bill thinking we were residents and then, as we discovered later, were given the wrong bill though there was little difference in the overall price we calculated. Not very professional really and probably won’t go back though a previous visit the year before was better.

Our Son & Daughter-in-law invited us for Afternoon tea at The Elvetham,( Now a Hotel but was the former home 1591 of Jane Seymour) we thoroughly enjoyed our visit the staff were very attentive, the selection of Sandwiches (Crusts duly cutoff), two scones each with clotted cream and selection of jams in Breakfast pots, Two large pot of Tea, and fine selection of cakes was too much to eat, so the staff kindly put the cakes into a couple of plastic containers for us to take home. We were also offered On the House a glass of wine. We walked around the Hotel and Grounds and had a very enjoyable experience.

On our way to visit family we stayed here for one night. Impressive building, it’s as nice inside. Our room was comfortable, loads of space and traditional. The staff were polite and you were definitely not bothered by questions for service. We enjoyed a walk around the grounds before breakfast and enjoyed breakfast even more after our chilly walk. Would stay again.

The staff were thoughtful and helpful and answered a lot of questions that I had. I was travelling with a coworker who was unfamiliar with the country in general and staff took the time to make us feel welcome and ensured we had prompt service. Really enjoyed the whole experience while I was there. The food and the grounds were equally lovely for the time of year we were visiting.

One of the worst restaurant experiences of our lives! We were very surprised as always loved the Elvetham and aware that it had changed hands but didn’t expect this! We arrived to a very somber table with one mini candle on it (for a table of 6) and one of the tables was unstable. Basics details throughout were neglected. Ordering drinks was the most farcical experience. My partner ordered a very nice bottle of red wine which was brought to us unopened. The other drinks did not arrive. We then asked someone to open the wine which took another 10 minutes. A waiter appeared, took the wine to a different table, opened it with a very cheap bottle opener and then bright it back to the table with the cork in the bottle. The bottle was not served or tasted! I then complained to the general manager who made up some very weird story. He then came back with another bottle and did pretty much exactly the same thing but this time left the flakey cork on a plate next to me! No care taken at all with opening it and clearly the staff did not know how to open wine. Starters arrived with about 3 waiters none of whom knew what the food was and who had ordered it. I then asked the general manager what was on my plate and he ignored me. I asked again and he said he wasn’t sure he would find out! He never came back. Instead he sent a 16 year old very nice waitress to deal with us. Something very unfair as we were already pretty irate. We then ordered more drinks - a glass of Pinot Grigio and a gin and tonic. We waited and waited. I then complained again and still nothing. After another long wait the bar lady appears at our table (from an entirely different room) to ask what type of gin we wanted!! Still no white wine. This went on and on all evening. The GM was in the background but not dealing with our table as he should have. We ordered a ‘cheese board’ which was bits of horrible cheese from a pick and mix. We had some cheddar which had the plastic rind in it and it was adorned by a manky bunch of grapes and 3 celery sticks that had gone the wrong way! The cheese came without cheese biscuits for which we had to ask twice for. They then arrived and were Jacob’s cheese biscuits. The cheese cost £12. This experience will not be repeated as we will not be returning. What a shame as it’s such a lovely place. I just hope the wedding guests won’t be disappointed today - the wedding room was being prepared when we arrived. Shocking experience especially as it seems to pride itself on trying to be fine dining! What a joke and what a way to train and treat your staff.

Went for afternoon tea but unfortunately the dozen guests in the conservatory were left to tend to themselves as all the staff (and all of the guests) had to listen to a rather shouty team debrief in the kitchen with the doors open. Not exactly what we had hoped for. We just got up and left but doubt anyone even notices.

This was an 80th birthday celebration. The service was extremely poor with young staff who needed some experienced management. I had to ask for a menu after 15 minutes, once ordered receiving food and drink was very slow and no interest shown if everything was alright. The restaurant had only two other tables filled. The food was good which was a plus in an otherwise disappointing experience.

We had never visited this historic hotel and now wonder why we haven't been going for years! The welcoming service, delicious food and beautiful family room were wonderful but it was the stunning building steeped in history and the gorgeous grounds that were the highlight. It's like staying in the most interesting, comfortable museum....so much beautiful artwork and the ceilings were to die for. We were delighted to find out that it was the residence of Jane Seymour and it was where she met King Henry vii. Our little girl had a ball running around the vast grounds playing volleyball, giant chess and boules giving us respite from the hum drum of daily life to enjoy a G&T in the sunshine. Would recommend a visit anytime you need to get away from the world. fabulous.

I was with my family in this amazing place to spend a weekend. We were impressed by the beauty of the Tudor-era castle, which took us back in past, surrounded by its impeccable gardens, where beautiful maidens probably passed by in their beautiful dresses. We loved the tea room and the delicacies served in a fine and pleasant atmosphere. This place has a privileged location, surrounded by wheat fields that we can see during walks. The decor is spectacular, very tasteful, everything is brand new, of great quality and perfectly clean. The service is impeccable, the food delicious, the menu is rich and exquisite. I recommend a stay in this 5 star paradise. Great hotel for events such as weddings and various group celebrations. We recommend.

In this stage and ages where service is dropping in hotels and airlines due to poor quality in pay this time was just a prove of bad service. The location was amazing good setting but it was the Fawlty towers in real life. The food terribly cooked my table with 8 people meals not cooked properly waiters lost people walked out without paying total chaos stressful situation. They absolute did not care at all save your money and go to London to eat and celebrate but don’t take the risk and go to this horrendous place.

The setting for this restaurant promises so much but never has something so beautiful been mismanaged and spoilt so much. When we entered interaction was minimal, welcome was awkward and we were left to wander around. We picked a table and sat down but there was confusion and we were approached by 3 different staff members although none asked us if we had been looked after. One bought us some water, another came over to ask if we wanted water (it was clearly there on the table). I ordered wine, it was bought to the table, we weren't shown the label to check it was the right one, no tasting offered, poured into both glasses. Bread was bought to the table, cheap roll, cheap butter. Very poor quality for a restaurant of this standard charging these prices. We ordered the scallops and T-bone steak. The scallops arrived and were actually tasty and done well. As soon as I started eating them the waitress came over with my steak. This was literally a minute after another server had just given me my scallops starter. I politely asked her if she could give me a few minutes to eat my starter but she just stood there and said she would wait for me to finish eating the starter. It was actually quite funny and my partner thought it was hilarious. I genuinely thought it was a fit up and we were on "You've been Framed". Anyway I just scoffed down my starters quickly and my steak was plonked on the table. To make matters worse my partners Vegetable Curry didn't arrive until I had almost finished my main meal. The only positive was that they had forgotten my sauce and so that slowed me down a little bit whilst I waited for them to get it from the kitchen. The food was OK. The steak was cooked well but was a very thin flimsy T-bone, certainly not worth £35+ . Vegetable Curry was bland and unexciting, made up of about 90% sweet potato. It wasn't awful and it wasn't great. Scallops were actually a highlight. Bill came to £130 which was unbelievable given the service and the food quality. The actual location and restaurant is 5 stars which makes it so sad that the staff are so badly trained.

We booked a room at Elvetham Hall for afternoon tea for 30 people. We were very happy with the booking process and the helpfulness of the hotel team in meeting our requirements. The afternoon tea was lovely and there was more than enough food for even the most hungry in our group. The room was very colourful and the hotel had a good atmosphere. The two waitresses who looked after us were very attentive and helpful. The afternoon was exactly as we wished,

We had a booking for 10 people. Decided to check the restaurant out a month before. I have now cancelled this booking because from our lunch, there were too many things not up to standard. To give an overview of the problems we encountered: When...

Booked an Executive King, got put in a double room. Tried to get it sorted, told i was wrong, then told I couldn't be moved but the difference would be refunded, then they forgot about the refund and that I would be contacted by the...

I treated my parents to afternoon tea here when they were staying in the area. My father is coeliac and they catered brilliantly for him. They had a great time, thought the building was amazing, loved the food and service. All good thank you

It's worth a visit just for the incredible painted ceilings, tiled floors and stained glass windows. The recent upgrade has been well done. The food is good and the staff are very helpful. Afternoon tea is a classic. So is drinks on the terrace overlooking...

Surprisingly inept barman and poor service. Three drinks ordered at the bar and none of them he got right. Poured wrong type of beer, different size wine and an apple juice. After he got the beer wrong he just poured the beer down the sing...

A very impressive location and pleasant staff but so disappointed to be served what can only be described as “Mr Kipling” style cakes! Even down to fondant fancies. The scones were fresh baked with cream and jam but not a cream cake in sight. Even...

This was booked as a surprise by my husband. Amazing location and a wonderful experience. Staff were amazing, Professional and always available. Food was great especially the steak :) We took several walks and as it was good weather we were able able to enjoy...

The Elvetham Hotel is set in a spectacular setting; the grounds are well maintained; externally the building highly impressive; internally it is equally stunning, probably more so when dark outside and the lighting is on; the décor is spectacular; floral decorations exceedingly good; the conservatory...

We had a lovely celebratory meal in the hotel and were impressed by the quality of food and attentive service.

This was a special afternoon tea for my parents 50th wedding anniversary and The Elvetham certainly went down well with my parents, aunt and uncle and myself. The staff were fantastic and made us feel very safe. We had the conservatory area almost to ourselves...

We had an enjoyable afternoon tea at the beautiful Elvetham hotel today. It's an impressive old building with lovely grounds. The reception and restaurant staff were pleasant and the food was very good, especially the warm scones and patisserie selection. Our sandwich preferences were met....

I was at The Elvetham today for a business event. I was exceptionally impressed with the buildings/surroundings - really beautiful place. Food was great. Cooked perfectly. What impressed me most was the staff. One waitress (I think her name was Val) in particular went out...

Great value for a brilliant historic place. Lovely grounds, amazing breakfast with kippers and fresh grapefruit etc. A bit difficult to find but worth it.

We needed an overnight stay in Fleet and this wonderful hotel offered the best value for money. What a hidden gem; the grounds, the building, the staff, the food and our room were all superb.

An amazing place in every way. Food superb. Service excellent. Zoe does am amazing job as does all who work there

We were here for a wedding with 100 guests. The food was good enough, although the first course chicken was over cooked to the level of being cardboard dry, and the main course steak was also over cooked, but of good quality and taste. Breakfast...

A slightly mixed view on this venue. The place itself is beautiful and we enjoyed the wedding we were at as guests immensely. However some of the staff seemed quite inexperienced for example not knowing what was in the canapés and struggling with finding wine...

My daughter married here last weekend. The event was handled very well and was seemless. Food and drink excellent, service excellent and bedrooms wonderful. Cannot fault.

Attended a christmas party. The venue is lovely as it was decorated with lots of xmas lights and trees and we were greeted by father christmas. The event was well organised with pre-dinner drinks, pre-ordered food and a bar and disco. Fun night out. As...

What a great hotel this is. Lovely country house feel. Staff are all fabulous. We have been here many times and will keep coming back.

Stayed here for two nights on business, really gorgeous grounds, gardens, and building. Wonderful food and service in the restaurant. The room was exceptionally clean (I have a chronic dust allergy so I'd know if it wasn't!) and the bed was very comfortable. The staff...

I am working down in Fleet on Business and I had been staying at the local 'Purple Palace', aka The Premier Inn. I came across this amazing place and its truly beautiful. The rooms, the grounds, the service and the really amazing and so helpful...

Beautiful day so they have us the choice of inside or the garden. We sat in the garden. This was lovely but may have been a mistake in terms of getting service.... Has to chase it down a bit. Considering we had pre booked things...

Stayed here for a family wedding,couldn't have been a better setting.The staff are so nice and friendly,stayed 2 nights bed and breakfast we must have got a special rate such a perfect venue.It's heritage is that it was Jane Seymours family home,not the actress but...

Last Sunday we enjoyed a wonderful 80th birthday tea to celebrate my Mum's 80th. The Morning Room was a stunning location and all the guests were wowed by the beautiful interior design, painted ceiling and welcoming fire. Generous portions of sandwiches, scones and other delicious...

It's like being in a Stately home. If you like stain glass windows, panelled oak ( although painted) , fireplaces, antique furniture this hotel is for you. Despite the autumn weather the gardens are immaculate. The rooms are styled to suit the period, not modern...

Stayed for one night for a family wedding. Stayed in the Court rooms, double and twin rooms (twin room was exceptionally spacious.) Very comfortable and peaceful. Staff were very welcoming and service fantastic. Both the evening meal and breakfast was great. Great value for money...

A Very Special Treat is how it is billed. Well, it's OK, not bad, but really does not compare well with others. My wife and I like afternoon tea taken in character hotels, and the Elvetham is full of character. However their posh tea really...

We had dinner here recently. The conservatory where we ate is a lovely room with wonderful views over the spectacular gardens. What isn't so good is the dark and depressing ante room where we kicked our heels whilst the serving staff, obviously under pressure, asked us to wait whilst they sorted themselves out. This wouldn't have been necessary if there had been anyone on the main Reception desk when we arrived, or anyone in the building as we wandered along the corridor towards where we guessed we might find the dining room! So, not an auspicious start.From then on things improved considerably. The young woman serving us was charming, helpful and very pleasant. The food was extremely good and the fish perfectly cooked, something that is not often a strong point in British restaurants. Vegetables were interesting and varied and, again, well cooked. The cheese board was a slight disappointment, (though puddings looked good and one quite magnificent). There was a good cross selection of cheeses but the softer cheeses showed obvious signs of very recent refrigeration and had not been brought up to room temperature. Overall this was a good culinary experience but the hotel needs to remember that first impressions do count. Lack of any staff to point out the way to us, and the dismal ante room actually made us feel our booking had been a mistake. Thankfully our very nice server and the good food made a definite difference to the rest of our evening. The star rating is based purely on our dining room experience, rather than our initial arrival. The latter would have been given a one star.

Pros: 1) beautiful grounds and buildings 2) I had a free up grade - started things off well - thank you! 3) comfortable, spacious and clean room with a lovely view of the grounds / a church 4) lovely dinner - and good value food...

This is an absolutly beautiful place with amazing history fantastic service.The main building is just stunning with views accross countrysidr, gardens are very nice, vast and well maintained.The hotel even has a church onsite, so it's a perfect place for a wedding.Breakfast was very nice...

Gorgeous beautiful staff fab food great location amazing wonderful place for a wedding. Annexe fir disabled a little too far away but other than that great

Si estás buscando el lugar perfecto para su boda, entonces no busques más. El servicio que recibimos en el Elvetham era increíble. Desde el día que hicimos nuestra primera visita hasta después de el día de la boda en sí nada era demasiado. El personal era muy servicial, en particular, nuestra consulta de boda de Charlotte, que siempre estaba al final de un correo electrónico o teléfono cuando nos necesitaba, siempre dispuestos a ayudar y ofrecer asesoramiento, incluso organizando el té de la tarde para mi familia cuando querían visitar. No sólo el personal y el servicio que dan es increíble, la comida que sirven es absolutamente deliciosa. El tamaño de la porción es generosa y su atención al detalle en la presentación y en catering para diferentes necesidades dietéticas eran todos sin esfuerzo. El Elvetham en sí está lleno de historia, y el edificio está lleno de carácter y una decoración verdaderamente increíble que es impresionante de ver. La suite nupcial en la que nos alojamos era preciosa, muy grande, con mucho espacio para todo lo que pasa con las bodas. Subir a la habitación después de un día increíble para encontrar una botella de champán en hielo y rodajas de nuestro pastel de boda eran pequeños detalles que significó mucho para nosotros. Los jardines también son muy bonitas y bien cuidadas, con vistas panorámicas de los campos. Un lugar verdaderamente único y maravilloso con un personal increíble que haría cualquier cosa ayuda. Sin duda merece la pena una visita, incluso si sólo por un café.

Impressive building and good service. Visit was for a wedding. Rooms are large but quite dated. Wedding food was superb but it thought the hot food at breakfast was very poor and also the service at breakfast. Very impressive drive up and gardens.