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4.5

Based on 1.630 opinions finded in 2 websites

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Nº 29 in 261 in Hart

Nº 4 of 59 British in Hart

CUSTOMERS TALK ABOUT DISHES WITH..cheesebandmustpieoldvegetablescookedroastchickensteakladybeautifulfishpotatochillibacon

comment_iconOpinions

We had a lovely lunch here. Food was delicious and service was 10/10. The staff are absolutely brilliant and really go out of their way to provide a great experience. My daughter who is usually quite fussy got through all of her lunch, they had some great kids food options! Would highly recommend

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lmc96 . 2024-10-19

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My go to place to take visitors and had a lovely 'special' of sea bass with seasonal veg. Consistently good food and service.

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Valerie de Newtown . 2024-10-12

MORE AT Google

Good portions of really nice food. Service efficient and friendly

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Richard Dickson . 2024-10-06

MORE AT Google

We went to dinner for a family catchup on Wednesday evening, my family are locals and been frequenting here for years and years, but I dont often get to visit. What a lovely experience. From being greeted at the bar. The girls in the restaurant are well turned out and professional. And the food…. Well its no surprise this place is busy midweek. I had the home made steak and ale pie. Was the best I think ive had for a very long time. My bf had the burger and was equally as nice. In a time where pubs are struggling. Just keep on doing what you’re doing.

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shorty24 . 2024-10-04

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Really great location next to the canal, food amazing and very good value which is rare these days. Whole family loved it and booked to go again the following week

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Richard Andrew . 2024-09-25

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There were four of us and we all enjoyed our meals, the service by the staff was excellent, they were very attentive, after our meal we even went for a walk along the canal, first time i have been to the Fox and i will certainly be going back, well done everyone

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Gareth Thomas . 2024-09-18

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One of the few remaining pubs that doesn't have a service charge on the bill. Give them a nice tip and let's hope it stays that way.

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Gary Bicknell . 2024-09-13

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The best sticky toffee pudding I have ever had!!

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karen quinn . 2024-09-08

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The food was great and was a reasonable sized portion. I always find the staff very polite and nice to talk to. My wife and myself are looking forward to our next visit.

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Kevin D . 2024-09-06

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Busy for Sunday lunch, advise booking, great food, unfortunately let down by soup very bland, roast and desert very nice

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Smart_maintenance S . 2024-09-02

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Very busy little place, went twice on my recent visit and difficult to get a table. Book ahead would be my advice

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TRACEY Pope . 2024-09-01

MORE AT Google

Dinner with the family last night and it was absolutely superb as usual . The Fox and Hounds is just a super pub, great atmosphere, good beers and superb food . Lots of choice on the menus, including a number of vegetarian/ vegan / gluten free options. Never had a bad or even average meal here and with the great service we will keep coming back . Amazing location , great food , great pub

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ChrisCastillion . 2024-08-29

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Great lunch at this lovely pub. Excellent food always freshly cooked and delicious.

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Ann Day . 2024-08-29

MORE AT Google

No food until 18:00 on a Wednesday…

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Andy De Beer . 2024-08-28

MORE AT Google

Love this little pub on the Basingstoke Canal. It’s affordable, the food is great and it has a beautiful view over the canal (if you sit outside). We often paddle to the pub on our SUPs and moor for drinks or lunch before heading back upstream. Loads of mountain bikers also stop here during their cycles along the canal.

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Joanne Sharpe . 2024-08-28

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Nice place for a roast! Make sure you book as they're always booked up. We went as a 6 and everyone enjoyed the food. Me and my partner arrived early and walked the dog along the canal put the back and had a great time. Dog friendly pub! Parking is limited but plenty on the road

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Adam Ellis . 2024-08-26

MORE AT Google

shut on a warm, sunny bank holiday...imagine

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James Segrove . 2024-08-26

MORE AT Google

Best country pub in Fleet. Food is basic, but massive portions.

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Tom Hughes . 2024-08-25

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Fantastic pub, great food service and atmosphere.

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Alex Kirby . 2024-08-06

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Always a great place to socialise and eat. Great food, great hosts. Very friendly pub. Home for home

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Gary Pratt . 2024-08-01

MORE AT Google

Excellent never been before but really enjoyed

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Joyce Hartles . 2024-08-01

MORE AT Google

Excellent food sitting next to the canal

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Andy Elson . 2024-07-27

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Great find, fast becoming our favourite place for Sunday lunch, good food and great staff in a beautiful setting on the canal, in this weather you can't ask for much more Haven't been back for a while due to everything but pleased to say nothing has changed and its still as good as ever

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Bob S . 2024-07-25

MORE AT Google

Excellent food and service despite the current restrictions! Thank you.

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Jo Hale . 2024-07-13

MORE AT Google

Excellent food, sitting by the canal, in the sunshine 😊

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Chris Richman . 2024-07-07

MORE AT Google

Food and service top quality as always.

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S H . 2024-06-17

MORE AT Google

All fresh veg with roast dinner, best I have had in a long time xx

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Wendy Thompson . 2024-06-09

MORE AT Google

The food was enough and tasty. Delicious cider on tap

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Kees . 2024-06-07

MORE AT Google

Good menu choices and value, great service. Whats not to like.

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Steve Attwood . 2024-06-06

MORE AT Google

Excellent food served well , great atmosphere. Will be back. Just one thing you need a bigger car park.

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Norman Rolfe . 2024-06-01

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Lovely pub with great home cooked food. The garden area next to the canal is great.

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Jessica Flynn . 2024-05-28

MORE AT Google

Delicious lunch mid-week. Suggest reservations, we were lucky they were able to seat us. Generous portions, reasonably priced.

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Annette Parisi . 2024-05-27

MORE AT Google

Lovely Pub great food thorougly recommend but remember to book as its very popular.

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Maria Smith . 2024-05-22

MORE AT Google

Popular local favourite with regular appearances of the landlord and lady behind the bar. They offer for some proper quality pub food. Has vegetarian and vegan options as well. The pub is dog friendly and sits right on the canal, meaning a summers walk can find a rest stop for a few drinks. There is a basic play area for kids and a kids menu. Food for reserved/in door served dining is prioritised so occasionally on peak hours you might be waiting longer if you just dropped in. Parking is limited so it is advisable to either walk, or come in the same car during peak hours or weekends.

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Phil Lazenby . 2024-05-13

MORE AT Google

Lovely canal-side pub with a warm welcome. Great home cooked food with plenty of choice for meat-eaters, vegetarians and vegans. The veggie chilli is lovely.

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Frances Beardsley . 2024-05-12

MORE AT Google

We walked along today from church crookham, haven't lived here long. And it's beautiful!! Lovely atmosphere, happy smiling staff, food was FANTASTIC, my fussy kiddos cleared their plates! The little play area kept them entertained whilst waiting (which wasn't long at all!!) Think this will become a regular spot for us!!

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Rhoda Kirkpatrick . 2024-05-11

MORE AT Google

Lovely spot for a pint in the sunshine

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Tim King . 2024-05-08

MORE AT Google

Great menu with generous portions, good beer and ale choices. Dog friendly family atmosphere. Lunch 12-2 but make sure you book for an evening slot. Lovely landlords always make you feel welcome

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Jason Stenner . 2024-05-04

MORE AT Google

Always great food and drink. Bar staff are very helpful. Dog friendly pub on the side of the Basingstoke canal.

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Martyn Pickett . 2024-04-30

MORE AT Google

We arrived for lunch on Friday afternoon. Due to a road closure nearby we arrived a little late at 1.58pm. We stood at the bar for a few minutes. The landlord asked if we were there for lunch, if so the kitchen closed at 2pm! We asked if we could have simple sandwiches but were refused. We had a drink and some crisps and left. Such a shame as previously we had a nice meal. To be refused lunch at 2pm on a Friday is unacceptable and we will not be returning.

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Stay61471842496 . 2024-04-28

MORE AT TripAdvisor

We had visited the pub a few weeks ago and enjoyed a lunch and pint of courage best beer. We decided to return for a Friday lunch. Unfortunately there was a road closure nearby so it took us some time to find an alternative route and we arrived at 1.59pm. We were kept waiting for a few minutes at the bar. So when we asked for menus it was 2.01pm. We were told the kitchen was closed. We asked if they could just prepare a simple sandwich but we were refused. We had a drink and the beer was not as good. We will not be returning.

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Liz Pye . 2024-04-27

MORE AT Google

My Grandson and his girlfriend came out for lunch. I have been before, but they had not we all enjoyed our meal it was freshly cooked and nicely Presented,the staff are very friendly and helpful. The portions were very good, so I was unable to eat a pudding. It is better to book, as it is always busy and to avoid disappointment. I have been recommending it to all my friends. Well worth a visit.

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Jackie Carter . 2024-04-20

MORE AT Google

Walked there from the canal. Lovely place great atmosphere and really enjoy my lunch. Definitely go back when I am here again in Fleet.

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Ju . 2024-04-20

MORE AT Google

Excellent place, near the Basingstoke canal. Lovely outside area, beautiful

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Antonio Melo Ferreira . 2024-04-18

MORE AT Google

This establishment is always rated highly by locals - check out Fleet People on FB as an example So what better time to finally try it out, than on a Sunday We hadn’t booked, but because we dropped by during the hours between lunch and dinner, they were good enough to find us a table As expected, it was just, but not over crowded Decor is nothing special, standard pub affair, but does have a great beer garden over looking the Basingstoke Canal, at the rear Service was fantastic throughout The adults had something from the Roast menu and our lad selected something from the kids menu He enjoyed his meal, with his only gripe being it was quite small for him, portion wise The portions of the roasts were more than sufficient and was tasty….with the exception of the giant Yorkshire puds Cant explain why, but mine tasted like it was off and my wife’s tasted of washing up liquid Overall, we would still come back 👍🏼

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j100lok . 2024-04-14

MORE AT TripAdvisor

Best pub grub and pub in general around the area.

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A Dobinson . 2024-04-11

MORE AT Google

Great little local pub... Staff are so exceptionally friendly, and food was great, with large portions. Prices do look a little steep but the portion sizes do dictate the price. You won't leave disappointed or hungry..great little play area for the younger children - fenced in . Outside has a huge gazebo, so in summer cool and winter keeps you dry. Dogs are welcome in the garden so can get a little noisy, but makes for a great atmosphere with a little bit of barking, good food, plenty of drinks...

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Phil Holland . 2024-04-11

MORE AT Google

First time at this Pub. Ordered the Steak and Ale pie with mash which was very good. Service was quick with friendly staff.

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CharltonCharles . 2024-04-10

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Staying the night in nearby Hook, we decided to eat here, having read good reviews. So pleased we did. Great service and fantastic food at good prices. Very good gluten free options. Even on a Monday evening, it was busy, so well worth making a reservation in advance. Just wished we lived locally as would visit regularly.

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Martin C . 2024-04-08

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Celebrated my sisters 95th birthday with a party of 9. She absolutely loves going to the Fox & Hounds and they are so considerate with her being in a wheel chair. Excellant food as always and very good staff, very helpful and caring. Thank you so much.

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sue tremayne . 2024-04-02

MORE AT Google

Very good, reasonably priced food. Would recommend. Restaurant busy for early Wednesday evening.

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Penny Daniell . 2024-03-28

MORE AT Google

This is our first visit to the Fox and Hounds and certainly won’t be our last. The food is amazing everything down to the portion sizes, taste and presentation. We ordered 2 of the steak and ale pies, 1 sausage and mash & a Cajun burger. The pies had beautiful pastry and tender filling and the portions were huge, 3 tasty sausages with smooth mash & seasoning veg. For desert we had the treacle sponge and custard, crumble & sorbet again outstanding. A beautiful gem of a pub with lovely staff and very tasty food

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poppet1802 . 2024-03-23

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Everything about our visit was perfect. The tables are well spaced out to create atmosphere whilst retaining an ability to converse easily. The food, served promptly was delicious. They offered to bill us individually as we were a group of co-workers. The service was impeccable. The whole experience has left me keen to return as soon as possible. It was great to be in a pub on a Monday lunchtime that was doing a roaring trade.

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zzzzena . 2024-02-27

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This pub has one of the best pints of Courage Best....keeps a good cellar. Quality food at very good prices. Highly recommended.

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Bob Jones . 2024-02-27

MORE AT Google

Nice pub by the canal. We just cycle along and it is nice to visit a good pub, with lots of friendly dogs also being welcomed.

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andrey . 2024-02-01

MORE AT Google

We had been recommended the Fox and Hounds by a couple of people and we were not disappointed. I would recommend booking as we went on a Monday lunchtime and it was packed. We received a warm welcome and served drinks quite quickly. The food is freshly cooked to order so expect a short wait. I had chicken parmigiana and my husband had the special burger which was Korean bbq. Both our meals were delicious. I couldn't resist the salted caramel flake cheesecake while my husband had lemon sorbet. All in all a lovely lunch at reasonable prices with good service and a friendly atmosphere. We will definitely return.

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Rosemary D . 2024-01-30

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Love this place. Huge portions and great quality. The one place my wife and I agree on! Very reasonable as well, go here often at least once a month

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richardyS6045BK . 2024-01-29

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Fantastic Sunday meal, roasts were amazing, fish and chips and desserts. Good service Would highly recommend

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Karen Karaahmet . 2024-01-21

MORE AT Google

Consistently great food - I recommend the hunters chicken, BBC or salmon sandwich - and now they do delicious ice cream by the scoop!

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Simon Vincent . 2024-01-21

MORE AT Google

Not eaten here yet, so can't rate the food, but from what I saw it looked good. It's a busy but well managed pub, great for an evening drink close to the canal.

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Mark Knight . 2024-01-01

MORE AT Google

Just had the most divine meal at the Fox and Hounds. Fantastic food, great service and warm atmosphere. Will definitely be back soon!! Highly recommended!!

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Jessica Hawke . 2023-12-02

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What a lovely traditional pub. Food was outstanding ( Chicken and Leek pie from the specials), the staff and service just wonderful. 100% recommended.

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rogbrunet . 2023-11-14

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Had a great roast dinner, walking from dogmersfield along the canal to fleet, arrived without booking the staff surprisingly managed to find us a table,my roast beef was cooked to perfection with great flavour,ample fresh potato, parsnips broccoli cabbage carrots and large Yorkshire pudding,my wife had the nut roast which also was full of flavour, would have had the apple crumble and custard which looked great but couldn't fit it in

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John Rolfe . 2023-11-06

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We celebrated 18th birthday with a roast. There were 14 of us including a toddler. The staff were amazing and made sure we had everything we wanted. The roast beef was amazing as was the chicken, pork and vegetarian nut roasts. In particular the vegetables were freshly prepared and plentiful. Thank you for a meal to remember.

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H7562VNchrisb . 2023-11-06

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This place was recommended to me by a friend a couple of years ago. It has a lovely warm atmosphere and I always receive a friendly welcome each time I have visited. It has a lovely seated area outside in the summer, next to the canal. Great for when you take the family with you. There is a climbing frame and slide for the young ones. They offer table service inside but you can order at the bar if sitting outside. Lunch from 12pm - 2pm but they remain open through the afternoon for drinks. Great if you are sitting out in the sun watching the world pass by on the canal. All the food we have tried has been amazing....Burgers, Pies, Fish and Sandwiches. The jacket potatoes look and taste amazing! The best jacket potato around! Dessert isn't something I would usually have but their Cheesecake is to die for 👌 Highly recommended eating at the Fox & Hounds.

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carlene A . 2023-11-05

MORE AT TripAdvisor

Such a lovely pub- food was incredible, atmosphere was brilliant and they allow dogs 🐕 inside too ☑️

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Matt Cobden . 2023-11-04

MORE AT Google

We had not been to the Fox & Hounds since before covid. But a neighbour recommended it. Absolutely thrilled we have rediscovered it. Both myself & my friend can only eat small portions. We were told about the childrens menu and it was absolutely amazing. Our partners had the main course and all 4 meals were exceptional. Thoroughly recommend and also a big thank you to the staff, well done everyone. It is adviseable to book.

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Culture43550076021 . 2023-11-01

MORE AT TripAdvisor

Enjoyed a wonderful lunchtime meal. Service prompt, attentive and polite.

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Paul Piddock . 2023-10-31

MORE AT Google

Always had excellent food here for several years.

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Patricia Quintero . 2023-10-31

MORE AT Google

Lovely local pub, should go more often. The menu has a great selection. Service is good and you never have to wait for anything. Dog friendly which is a bonus. Thanks for looking after us.

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Phil Sharp . 2023-10-30

MORE AT Google

Visited for a reunion on the Friday, then came back on Monday for a meal. On both occasions, the atmosphere was amazing. The food was exceptional. We will see you all again soon

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Bryan Sheppard . 2023-10-30

MORE AT Google

有提供停車場,環境不錯,很有歷史的感覺,地方闊落,桌椅尚算整潔。員工不算很殷勤,但態度還可,食物不錯。

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Reborn Wong . 2023-10-22

MORE AT Google

Had never been able to get a table at the Fox and Hounds before and now I know why. Best roast in Fleet by miles- perfectly cooked and a very generous portion. Beautiful location backing on to the canal and really friendly staff. Will be back soon for sure.

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Kieran L . 2023-10-22

MORE AT TripAdvisor

Great family run business. Good food and a lovely site.

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cedric fairweather . 2023-10-20

MORE AT Google

Fantastic Sunday lunch at the Fox & Hounds today. We had been trying to book here for a couple of weeks and they were always fully booked but they finally managed to squeeze us in and so very glad they did. This was without doubt the best pub Sunday lunch I have ever had, we had the roast beef which was superb, perfectly cooked with a great selection of veg and a spectacular yorkshire pudding, followed by apple crumble - couldn't fault any of it.

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Penny S . 2023-10-15

MORE AT TripAdvisor

A local treasure...brilliant everything and a super pint if courage best...

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Adam Johns . 2023-10-13

MORE AT Google

Was recommended here ages ago and finally had a meal. Literally the best pub meal I’ve ever had! Scampi was amazing as were the chips. Hubby and friend enjoyed their steaks too. Nice quiet corner to eat in. Highly recommend.

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K F . 2023-10-13

MORE AT TripAdvisor

A lovely place to have lunch or a drink - beautiful location and friendly staff. We had Sunday roast and was pretty good.

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Bijan Kermani . 2023-10-09

MORE AT Google

Lovely pub with delicious food served in generous portions at reasonable prices. Highly recommend the doorstop sandwiches and roast dinners. Lovely pub garden with view along the canal. Very dog friendly with water bowls & biscuits for our hound.

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Amy-Lee Weal . 2023-10-08

MORE AT Google

Lovely atmosphere, friendly staff who remember you. Food was fantastic, clearly homemade and well worth the money. I look forward to returning soon!

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Rebecca Marshall . 2023-10-07

MORE AT Google

This place never disappoints, great food excellent service and a lovely wonderful setting for an afternoon drink and a bite to eat!

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Andy Baker . 2023-10-06

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Probably one of the best pork belly roasts around! Never disappoints! They also serve the best steak and ale pie I've ever had! Absolutely incredible!

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Graham Rudolph . 2023-10-05

MORE AT Google

We’ve visited plenty of times but never left a review. This really is a great local pub. It offers everything you could want. The staff are always friendly, the service is attentive but relaxed. Dog’s are welcome in the bar with water and treats provided. A proper selection of real beer is on tap. The food is typical of a local family run pub… the sunday roasts are delicious with good portions and reasonable prices.

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Sam Ber . 2023-10-01

MORE AT Google

Excellent pub, excellent food and wonderful service by friendly staff. Well worth the 30 mile trip.

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Rosemary Halms . 2023-09-20

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We revisited the pub today after quite a few months, and we were pleasantly surprised by the welcome we received from the staff. The food was superb, and so was the beer. Even though the place was busy, the service was excellent. September 20th 2023 Another visit on the above date, yet again, superb food & service, we rate it very highly. From Ray,Rosemary, and our dog Susie Table 7 @ 12noon.

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Ray Long . 2023-09-20

MORE AT Google

As a family we regularly visit for a meal. The food and staff are without doubt the best around...however on the evening of our vist there were at least five dogs inside the the pub,two in the restaurant.I like dogs and have been a dog owner but what I dont want to see is a dog sprawled out with it's back end facing me when I am eating, I had to move seats,also a couple behind me had their dog on their lap feeding it from a plate,it was then placed in a chair with it's paws on the table..not withstanding the health & Safety issue I think it is totally disrepectful to other groups eating and to the staff that have to clean up after they have gone! I personally think dogs should not be allowed where people are eating,but I suppose that's down to the owner. At the very minimum,dogs should be left outside away from guests having s meal..This is to dog owners in general..some people believe it or not,don't like dogs. I e-mailed the pub about this but so far no response...kindly keep dogs out of the restaurant. Many thanks

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185johnw185 . 2023-09-19

MORE AT TripAdvisor

Good service and great food. Dog friendly too

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Matt Perry . 2023-09-11

MORE AT Google

Absolutely fabulous, food was beautifully presented and served. Great value and quality. It's so much better than the Oatsheaf.

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Kris Rapier . 2023-09-05

MORE AT Google

Five star food and service. Great menu and home cooked meals. We always leave smiling! And nice location and ambience unbeatable.

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Discover13514255200 . 2023-09-04

MORE AT TripAdvisor

Perfectly gorgeous Sunday roast

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Dave Alexander . 2023-09-03

MORE AT Google

Great freshly produced food at reasonable prices. Lovely staff.

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robert carr . 2023-09-03

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Had a very nice meal. Good portions. Since Covid its been my experience that many pub restaurants are grossly understaffed, but I’m pleased to say this was not the case here.

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Barry Waterman . 2023-08-30

MORE AT Google

Great Sunday roast. Excellent crumble.

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Andy Blake . 2023-08-28

MORE AT Google

This is such a gem and a must visit. The food is always incredible, and the team is friendly and welcoming. This is definitely our favourite pub in Fleet!

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Annelise Rudolph . 2023-08-28

MORE AT Google

Fantastic place, great food, very friendly

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Martin Dobson . 2023-08-28

MORE AT Google

Went on Sunday evening ,.table booked for 6 pm...5 of us plus a dog. Had a table inside...service was excellent and friendly...we had the roast pork..roast beef .steak pie..Thai chicken burger and halloumi burger and some side dishes....I never order a roast out because I prefer my own roast but I fancied the belly of pork and I wasn't disappointed...couldn't fault anything on the plate. .it was almost like I had cooked it myself!!!!! All the meals were excellent ....can't wait to eat there again. Well done to the team!!!!

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carolinepI9147BS . 2023-08-27

MORE AT TripAdvisor

A really good Sunday Roast! Well worth the money.

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Nicky Coleman . 2023-08-21

MORE AT Google

Food very good. Service Very.. very.. slow. Saying that we will definitely return and enjoy the outdoor seating next time

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Teresa Lewis . 2023-08-17

MORE AT Google

Had a great lunch after a walk with a friend.

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Paul Ashley . 2023-08-15

MORE AT Google

Fabulous pub with direct access to the Basingstoke Canal. Good selection of ales on tap and a good variety of food on the menu, plus daily specials and a roast on a Sunday. Kids menu is thorough and well priced. As well as having access onto the canal, there is also a small children's play area.

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Rachel Crompton . 2023-08-14

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British
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I’ve been coming to Tylney since 2010 for special occasions such as birthdays, Christmas, anniversaries etc. sadly it’s gradually gone down hill and this will possibly be my last visit. I dined at the oak room this week and when the menu was put in front of me i had no idea what to order. The menu was outdated, stuffy and very overpriced. Long gone are the days where you sat in the library, had your amuse-bouch and marvelled at what to order. Your order was taken prior to your arrival at the oak room and your wine was waiting at your table for your arrival. I ended up ordering by eliminating either incredibly boring options like soup and ludicrously expensive ones like £47 Dover sole. I had the whipped goats cheese starter and the pork main. The food tasted nice but it really was nothing special. The menu was just lacking in creativity and provenance. Back in the day you’d walk in the oak room and there was live piano, candles on the table and the silver cloche covered your food and was beautifully removed when the dish was in front of you. All these details made the extra cost worth it. When you pair it all back sadly it’s just not worth it anymore. I know places like Tylney are incredibly expensive to run so some adjustments have to be made but these are the things that made it special and kept us coming back over the years. Places like The Pig have left Tylney behind. Perhaps it’s time to rethink the French menu for something with provenance, after all Hampshire is a rich county. Back in the heyday of Tylney Hall 20-30 years ago, I appreciate that English food and wine wasn’t as well known or at the level it is at today but it would perhaps be more imaginative, creative and attract more guests if the menu was adapted to be the ‘best of British’ - including all of the wonderful food that Hampshire and neighbouring counties can offer (including the wine!). Back in the 1990s this sort of traditional French menu felt exciting but by today’s culinary standards it is bland and mediocre. On this visit we also found out that the old snooker table is gone. It broke and it was taken away, never fixed. This is incredibly sad as it was a family tradition to have a game of snooker after dinner in a room which was full of history.

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4.3

1191 Opinions

location-iconThe Elvetham Hotel, Fleet Road
British
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If I could give 0 I would. We had no running water in our room. I called reception and asked for help, they said they had no maintenance help and there was a wedding on and they couldn’t help us, but to email in and get a refund. So that’s what I did. It’s been a year of me constantly asking for the refund I was promised. They have said they’ll give me £25 but nothing more as they have no evidence of this promised refund (I called from the hotel room). £180 I spent on a nights stay in a freezing cold room with an uncomfortable bed and NO RUNNING WATER. The customer service is shocking, seems they only care about weddings.