The Elms Burton in East Staffordshire - Phone Number, Reservations, Reviews

Couple of light drinks after a walk. Pub seems decent and drinks good, what's not to like. Trust stretton stu and get down there for a pint.

Thank you Sue and Sally for taking the time to make a weary travelers day. And thanks for the directions over the lovely bridge.

Terrible real ales. Bass was dreadful. Tables not cleaned between customers, beer mats were soaked through, but at least there were beer mats which you don't get in many pubs now . This used to be an old fashioned friendly local, which showcased local ales. Clean up your act and pub and turn it back into somewhere pleasant to visit.

Was initially shocked to see so many negative reviews for what I found to be an excellent pub, until further reading revealed that they all pertain to a previous landlady who sounds like she was a right piece of work if the accuracy of the previous reviews are to be believed. Fortunately our experience was more aligned to recent reviews post October 2019. Firstly it’s a cracking pub building. The original Victorian section is still in place with three separate small rooms arranged around the central serving area accessed by a corridor that retains a serving hatch. Still a very traditional feel to these rooms but the small bow-windowed panelled room to the right-hand side of the central entrance is particularly inviting. Then a more modern mainly flagstone extension section to the back doubles, if not trebles the inside space and, although lacking the character of the front section, is comfortable enough and contains a large flat screen tele for those wishing to view the sport. And then beyond this section is a very nice outside raised walled courtyard garden which was catching the mid day sun for our visit and has the benefit of being far enough back that any traffic noise is negligible. Secondly a decent selection of ales were available. The front bar supports four hand pumps and for our visit these were badged with Timothy Taylor Landlord, Totally Brewed Four Hop Men of the Apocalypse, Draught Bass and Oakham Citra. The Landlord was currently off so we went for the Oakham Citra which was on fine form. No hot food was available, but large cobs ( as I believe they call them in these parts ) were available from behind the bar and cheese board and pork pie platters were being advertised on a chalk board. We went for one each of these and they hit the spot completely. No better pub food has ever been devised than a substantial locally produced Pork Pie and English Mustard for soaking up a pint of English ale. With very friendly service levels from the team working the bar we enjoyed our visit here, and I would thoroughly recommend the slight uphill detour from the banks of the nearby River Trent to visit this one.

Great beer! Always a nice retreat, whether a sneaky pint while out walking the dog, or of an evening. Always clean with Manager & staff working hard during these challenging times to keep everyone safe during Covid19 - only one of a handful of pubs feel confident using. Thanks guys!

The new landlady jo is so friendly and talkative. I came for a night to watch the football with my mum and had a nice night with lovely chats with staff. Definitely recommend for any occasion!!

Lovely old pub, very clean. Friendly bar staff, landlady and pub dog Luna, they always take the time to make you feel very welcome. Good choice or beers and drinks. All Covid rules are in place and a very safe and secure environment. We will definitely be back.

Visited this pub many times and it has everything a pub should have , it's warm welcoming a bit old and bit modern you can enjoy Real ales plus lager wines coffee and tea stand at the bars sit in the lounge or snug ,food just what is required good and plentiful excellent all round.

Great place with a fantastic atmosphere,warmly cosy place,very dog friendly and the new landlady Jo is awesome. Will definitely be visiting again.

The Elms has a new Landlady called Jo and last Sunday she arranged an 'open mic' evening, and I have to say wow! what a night of entertainment.If you are into guitar music and very accompliced musicians who could sing as well , you missed one great evening,we just didn't expect such a high standard.Jo says that it will become a regular thing if successful and judging by the amount of people who were in the pub I think it was.Our thanks to Jo and the artists for a fantastic nights entertainment, coupled with good beer and a great pub, what more do you want.

Stopped by on my way to Stafford - new landlady Jo was very friendly going to be doing food next week - old pub meets new pub feel lovely atmosphere plenty of lagers, beers and real ales available - also dog and child friendly will definitely call back again

Called for a beer whilst out walking our dogs. We were disappointed to find that they no longer serve food. However we did have a scrummy pork pie and a pint of beer. The beer garden at the back is a lovely sun trap and the garden and pub are both dog friendly.

We use this pub regular as it has such a lovely and welcoming atmosphere. We came into today for a quick pint as it serves dortmunder one of the local pubs that does in the area well the only one to my knowledge and a pint of Apple shed fruit cider lovely pints both of them. Debbie very welcoming and friendly and please ignore the comments about her they really are not true. The kitchen staff were fantastic they warmed my 9 month old food up for us and even provided plastic cutlery for us so it was safe for baby to eat couldn’t ask for better.

A new lunchtime favourite for my pooch Lola and I! The lovely Debbie lent me a squeaky toy yesterday for Lola and today Lola had a couple of pieces of sausage so thank you lovely Debbie. 😊🐾🐾

Popped in for a drink with the family and was straight away all asked for I.D. I'm not bothered about that but all of us were between 35 and 69. Landlady is not right.....honestly, don't bother.

Called in after a visit to the graveyard we were barely in the door and the landlady asked us for I'd I'm 41 I had my I'd so showed it she was so rude and horrible to us all and then refused to serve us and told us all to leave, she shouldn't be in that job with an attitude like that very nasty woman !!

Great place to eat and drink. Landlady is Great. When you come to run a busy place like this, as a single woman (as she was at the time) it’s no good starting out as a wimp ... you have to be strong and she is.

Came here with my friend for a pint having seen this place for years but never ventured in. The first 20 seconds were fine until the landlady spoke to us....like we were an inconvenience to her Saturday afternoon. Every comment on here regarding her is true, she has a horrible personality and is clearly in the wrong profession. We stayed for 1 drink and then left....there are plenty more pubs in Burton that are happy to serve you and take your money. Avoid this one, she is just like Basil Fawlty.

We have been coming to this pub as regular customers for over 3 years now and have never had a problem with the landlady or the way it is ran.

Came in for a few drinks at Christmas beautiful pub but the landlady is one vile piece of work speaks to her customer's like there worthless and even worse to her staff not a pleasant lady at all don't think this is the role for her she allows her dog running around the restaurant bit of the pub whilst people are eating very very dissatisfied with this pub she is destroying it.

Excellent value for money, food as always was superb..10/10 to the chef. Everyone worked really hard to ensure that the food was served hot (Debbie - the Land lady did a great job) also the barmaid was quick & efficient. A very enjoyable evening.

Been here several times now with the lads after football and always found it to be a nice place to be with decent beer. Many thanks to the barmaid who was there one night who shared her Pizza with us, she really knows how to make people feel welcome and included - maybe she should run a pub! I'd go there

Just been for a mother day meal and sons birthday. Lovely food, great price. Nice welcoming atmosphere. Lovely pub. Would recommend, really enjoyed our meal. Thank you. 😁😁😁

A nice pub with good and reasonably priced booze. I would recommend to anyone - but be warned of the aggressive landlady if you look under the age of 100, you will experience an interrogation for your ID. Pop in for a pint - but don’t forget your ID.

As a small party of 6 real ale drinkers we'd be recommended to try the Elms and arrived at 12.00 on Wednesday. The barmaid was welcoming, and the beer was OK, however within 5 mins of arrival a member of the group used a vaping devise in the bar, not knowing it was not allowed. He was treated to a shocking tirade from the Landlady when a simple "we don't allow that" would have sufficed. Her method of rude humiliation was an odd choice of customer service, and we politely apologised for not knowing this was not allowed and we left. What a real shame - none of the 6 shall return without an apology from her; a simple acknowledgement on her part that she made a poor decision will be acceptable. This may seem petty, but really with pubs being commercially under threat this was a classic example of slow incremental commercial suicide.

The beer ,barmaid and the building were fine,however the place stunk of bleach and I can honestly say the Land lady was the rudest least likeable person Ive ever met.You would have to pay me to enter there again.

Popped in to our local tonight and decided to eat. The food was gorgeous, I had Cheese pie and hubby had fish and chips. The service was great, all thanks to Paige and we would definitely recommend eating here. Fabulous pub, with open fires, very relaxing after a long week at work.

Absolutely fab night at The Elms last night. Brilliant Oompah band Liquid Brass. Great music and fabulous atmosphere. Well done Debbie!!

A lovely time was had by family and friends at my husband's surprise birthday party. Deb the landlady took away all the hastle, decorated the room and the food was amazing, plentiful, delicious with a good variety. Thank you Deb and staff for making the day so special!

It's hit and miss as to what service you receive. The Landlord/barman is very welcoming and friendly but the Landlady/barmaid is vile. She made the visit very uncomfortable, regarding her customers with absolutely no respect or common decency. Unless there is a change of ownership I won't be returning and I won't be recommending.

The pub is very clean and tidy and well kept, the prices of the drinks are very reasonable. I found the landlady very friendly and chatty and works hard behind the bar. I will be going back again soon, lovely pub

I have read the reviews and what springs to mind is you can't please all the people all the time . I found good beer nice food and a warm welcome.

Went with my mum and dad - bit dubious 'cos of the bad reviews but really glad we went - really nice food - I had pie and chips, proper slice of homemade pie with lovely homemade chips and yummy gravy - dad had the ploughmans and it was amazing, better cheese selection than bistro pierre and whole pork pie - mum had baked potato with tuna and extra coleslaw and it was huge - landlady was lovely and even offered to take their dog to the living quarters if it bothered us - will definitely be going again

It smelt and liked spotlessly clean, the land lady was very welcoming to me and my family. The food was lovely ( the chips were homemade like nanny use to make amazing.) lovely afternoon. Xx

I had a special birthday held at the pub on Saturday, had a fabulous evening. The landlady Debbie couldn't have done enough for us. Debbie decorated the room, let us play our own music, brill. CHIPS were amazing, went down a treat with the burgers and hot dogs. Thank you for making my party a great success.

I was appalled by the land ladies behaviour when I recently visited earlier today, absolutely no need for it. Don't go.

I had oil on my hands i went in the toilets to wash my hands came bavk out the land lady was very nasty this is the 2nd time iv been attacked by her i would not ho back she is not a nice lady she has been nasty to me twice for no good reason all i did is wash my hands to get the oil off she thretend to ban me all because i washed the oil of my hands never returning again

My family and I visited The Elms quite regularly and are always blown away by the food. The cheese pie + chips is absolutely delicious, and for only £7.50 you really can't go wrong. Great selection of alcohol too, and it's always a nice touch when the landlady remembers your drink of choice.The gin night in June was also wonderful, so much selection and a really well put together event.We look forward to our next visit to The Elms!

Absolutely fab night at The Elms, Burton Gin Festival. Had a very informative talk by Sinead from Haymans. Lots of delicious gins to sample along with a vast array of Botanicals followed by a lovely complimentary pork pie and cheese board. Many thanks to Debbie for hosting this fab event and her generous hospitality.

I have visited The Elms several times now, almost every time we visit my wife's step dad, who lives in Stapenhill, he has Sunday lunch there most weeks. I really look forward to a few pints of their wonderful Bass, which never disappoints. However, if Bass is not to your taste there is a good selection of beers, lagers and ciders for all tastes. These can be enjoyed in a traditional British pub atmosphere which is also dog friendly.The food is good British fare at a reasonable price. Go in and try the Elms out, you won't be disappointed.

One of the bests real ale pubs about clean tidy friendly atmosphere what more could you ask for. The Bass is good the dortmunder larger is better than carling.

Good pub food, excellent value for money!Dog friendly, landlady supplied them with biscuit treats!Would definitely recommend, have visited before for drinks and always found it to be friendly with good beer.

Nice local pub serving good ales. They do food but I've not tried it yet. Small garden at the back for summer evenings and also outside space at the front although this is set back from the busy main road. The bar is small but cosy.

Real open fires, dog friendly, good beers, decent food, comfortable surroundings and a warm welcome. What more can you ask from a local pub?

We go here regularly as our dog know the way. The food is very good and inexpensive They have good real ales on regularly and it's s good atmosphere. Generally a nice pub.

Excellent food, excellent value, lovely staff, great evening ! Compliments to the chef, girgeous chips. Landlady Debbie couldn't do enough, one f my favourite pubs these days.

We went here for the Xmas lunch which was Fantastic I went with my partner Nick his Mom and her Partner we had the set 3 course Veggie menu arrived piping hot and very tasty lovely to see such a dog friendly place even in the Dining area which is fantastic the staff and management are fantastic and friendly

Thank you to debs and the staff at the elms for making what was a very hard day alot easier, she held a wake for my family at short notice. Catered for all ages young and old provided a brilliant buffet tea coffee, even colouring equipment for the children. For those of you with any doubts about this pub I only have good things to say. Personally for me one of if not the best pub in this area. Once again thank you debs from me and my whole family.

Where to start? Food poorly served and cold. Staff looked like they were more interested in the football.

I have always to my liked this pub which is in a lovely location. The food is good and the landlady is always lovely to my daughter and lets her play with the pub dog.

I've been to this pub on many occasions, and every time I am left shocked by the sheer rudeness of the landlady. As many people before me have stated, it just seems to appear that she doesn't like to welcome guests and make them feel welcome, she doesn't care about making a good impression nor does she care about looking professional. Many times she has spoken to myself or my family in a rude mannor, shouting orders at us and rolling her eyes, she's just extremely unpleasant, but truth be told I don't think her attitude will see any change. Which is a shame because the pub is in a great location, serves amazing food and has quality drinks, which gives it the potential to be a great pub! Just a shame the landlady brings it down so much... Give this pub a miss if you care about customer service, people!

My husband and I visited The Elms for lunch today with our two dogs. The pub was quite busy but we were served very quickly and the landlady went out of her way to be friendly even bringing a treat for the dogs. Our food was excellent and we will be visiting more often.

Landlady was not particularly friendly when we visited. As a group of friends in our thirties we had a chat and some drinks not loud or bothering anyone. The landlady huffed, puffed and moved chairs and glasses around loudly where we were sitting, no service with a smile when ordering at the bar either. We used to frequent this pub more often but it got to the point that we never felt entirely relaxed because of the landlady. Never know what mood she will be in when you visit! Sometimes friendly and welcoming, other times cold as ice, as though she doesn't value custom at all and she's doing customers a favour! Such a shame as the Elms is a lovely pub. Why the brewery haven't invested in customer service training I'll never know, we might visit again in the future... Or not.

Roast beef dinner which was pipeing hot and delicious, service was good, calming and relaxing atmosphere.

Lovely traditional pub - great! Landlady - rude, miserable, stern, unwelcoming. Makes you feel like a total inconvenience.Perhaps she should think about a career change! Traffic warden, tax Inspector, prison guard, jihadist?

Loved this pub. Very dog friendly and the food was excellent.....much better than the average pub grub. Open fires too.We went around 5pm and I think they stop serving food quite early so not sure how it is in the evening.Would definitely go back

A friendly local pub with good Ale on tap, a coal fire in the winter months and healthy home made food options. What more could you want for a local pub?First popped in for a pint and Fish and Chips on a Saturday lunchtime.It's a great pub so we've been back.Highly Recommended.

Just moving to the area so thought would try it.But after I had booked for Sunday lunch I read reviews so was reluctant to go to it. Service was really good and staff pleasant the restaurant was well set out and clean. I expected the landlady to have horns but she went out of her way to make us feel welcome. The food was good and well presented at the right price .So all in all we would go again. Now the only downside. There was a dog tied to a chair who barked as customers walked past also was drooling as it's owners were eating their meal and admittedly they were throwing it scraps.Even though I am a dog lover myself I draw the line here. If you do let dogs into the pub keep them out of the eatery.Otherwise great British pub.

I use The Elms a couple of times a year, I would use more if it were not for the staff, and in particular, the landlady. A while back we went for a nice pub meal with friends, we asked the landlady to pass our compliments to the chef as we thought that is was exceptional value for money as far as bar meals go. The landlady ( we did not know it was her at the time) told us that that was what the chef was paid for so thanks were not needed. I went in again last Xmas eve, I ordered a round of drinks, and one of the drinks was a Coke. A young female member of the bar staff got it wrong and gave me a beer, I pointed out that I asked for Cokeand not beer, and I was made to feel that it was my fault.

My partner and family had lunch here staff know all customers by name and allow Dogs in the place giving the place a real home from home Buzz and a fantastic collection of real ales is the real cherry on the top a gem of a place that is such a rarity these days

Avoid this pub, any good reviews of this place are on here simply to counteract the amount of 'real' bad ones!The only Landlady I know who would be annoyed that there was a wedding reception in her pub.....how dare you have fun and put money in my till!?If you do have the pleasure of meeting her don't expect to be greeted with a smile, you will probably at best get a yawn or a slobbery grunt as she slams about the place.I took my family for food last summer and as we sat on a table outside she came marching out and screamed at us "who let you lot out here"(please note the actual words were not as polite)She then made us along with another family with children move inside while we were eating.now that's what I call management!

great atmosphere within the pub , good food and great pint .my girlfriend and i really enjoyed our date night and will be returning soon..

Excellent customer service, really friendly landlady who could not do enough to help and ensure that we had a great night. Could not recommend this pub highly enough. If you are looking for a great night out so check it out.

Having visited the Elms on a few occasions recently to meet with friends, I must congratulate the landlady and her staff for their great service and the friendly atmosphere they create,Many enjoyable evenings, thank you.

A great night at the Elms on Saturday. Free music, free food and a free shot. The staff were excellent as usual though Kelly's false contact lens freaked me out. The only down side was the hangover i had the following morning.(Must have been caused by the shot lol).Well done Deb and the girls. Your costumes were excellent

A brilliant night at the elms organised by Debs and the staff. Always a warm welcome and a friendly atmosphere here. The ales are always kept to a very high standard along with possibly the best pint of Guiness outside of the Emerald Isle!. Always clean inside and the outside of the pub looks inviting (particularly with its bright orange hanging baskets! ☺).

Have came here on numerous occasions and every time I have been left baffled by all of the people that work theirs lack of customer service (particularly the land lady). On one occasion on a summers day me and my Dad were barked at by the land lady to come inside from the outdoor garden at around 10pm and were given no excuse as to why. On another occasion the land lady aggressively marched around with a face like thunder while tidying up, putting chairs up and wiping tables down. She then waltzed over to our table, picked up our drinks and wiped the table underneath them without saying a word just angrily sulking. We felt as though we were being forced to leave bare in mind the pub still had around 10 people in there. On another occasion we were ordering drinks at the bar and after I had ordered my first drink she bolted around before I could say another word and started pouring it and then handed it to me. I then started to carry on with my order to which I was then snapped at by the barmaid who said "well you should have told me that first so I could have done it with the other one!". Wouldn't try the food if they paid me would rather not be served by these disgustingly rude people! Family members and friends have said the same on multiple occasions. Won't step foot in the place again.

I have drunk in The Elms quite a few times over the last few months and have to say I have found the pub exceptionally welcoming. The staff are always very polite and helpful, The Landlady is firm but fair, and has always been terribly friendly and chatty to me when I have been there. I shall most definitely be going back without hesitation. Thank you.

had a lovely meal and drink at the elms , sevive was first class , landlady was very pleasant and friendly ,beer was excellent

The Pub was one of Burtons best and still could be. The landlady is rude and changes her rules on a daily basis . Because of its location its probably does well but it has nothing to do with her. The food is going down hill and its not a place I will visit again until she has left. I have read other comments and its quite clear that she is a problem. Please address this owners asap.

What's happened to the elms food used to be good now it's heart attack on a plate everything deep fried won't return !!!

My fiancée and his business partner have visited this pub three times in a row for the past three evenings after work for a pint. Today they have been kicked and and bared by a very aggressive bar lady. Who stated they looked suspicious in the garden!!! If you call having a pint after work suspicious then I'm surprised you have any customers!!! Rating your pub 0!! You can call us on our business line in 0800 158 8496 if you would like to discuss this further.

Any effort to serve decent food is ruined by the tomato sauce. I would think if you are going to give out sauce rationed at one thimble full per customer you would at least serve a decent brand.The only tomato sauce you can dip a chip in and not be able to tell (by sight or taste) that it had ever touched tomato sauce.Staff not intrested.

Fantastic steak and date night every Friday. Excellent quality food and excellent value. They also offer other numerous pub classics and bar snacks to cater for all tastes. A real ale pub and restaurant with a great atmosphere. Defintely worth a visit!!!Amy & Glenn :-)

We now have been here five times and every never disappointed always good food lovely staff wonderful only downside finish serving food to early my sister came up from devon longing to take her here but closed for food when we got there silly really because there is aa sign that tells you outside the pub

We have been to Sunday lunch twice now and both times we were all very pleased with the quality of food and service. We would really recommend

Fantastic local pub with good quality beer and a great location. Staff are friendly and we found the landlady nothing but pleasant.yes, there are "locals" but how does a pub get character without them?! Give it a go, you won't regret it!

Friendly, reasonable value for money. Many changes through the years but settled back into a good local pub. Worth a visit.

Good pub in Stapenhill. Good range of beers. Not too big so can get a bit cramped if you're in the bar but has a cosy traditional feel.

Why are there a few vindictive people who seem to get great pleasure in putting The Elms down? The Landlady, in particular is getting a lot of bad publicity, and it seems totally unfair and unjustified - she is running a pub on her own, and she does it very well and is doing a great job, and she doesn't stand any nonsense. It is not easy running a pub on your own - I know because I have had a pub, and it's a tough job and someone has to keep control. She runs a tight ship which in turn fills the pub with nice people, and it's always a pleasure to go in there. The bar-staff are always very pleasant and polite and they have recently had a new chef who produces good quality food at affordable prices. It is a very welcoming pub that does excellent 'pub grub' and has the friendliest staff and locals, and a Landlady who gets 10 out of 10 from us. So - to the few who are having a 'Go' about the Landlady and The Elms - if it's that bad why don't you do us all a favour and find another pub?

Visited the elms for Sunday lunch it was one of the best lunches we've had in a while. Food was hot and the beef melted in your mouth, staff are very friendly and you can see in too kitchen and it looks very spotless, and the waiting on staff also table checked which you don't also get at other places. We would say it is very good value for money.

Visit this pub once a week, find the bar staff to be friendly and helpful, in fact some of the best people you would want to meet. The clients are mixed and varied, but good, fun loving people the same. Food is typical "pub grub", it ain't Michelin Star but it definitely ain't 2 for a tenner either. Pork Pie is the best in Burton, so is the beer and those two faced fools who make rude comments should go elsewhere. Give it a try like I did, all decent people will enjoy the atmosphere.Wendy, Debs and Emily will serve you to the highest standard.

Used to love this pub, and its beautifully presented food. However, that's soon changed since a new Chef has been employed. The atmosphere has always been one of which you could cut with a knife but now it has been taken to a whole new level. Is the malicious, poison-tongued land lady trying to win customers over with her so-called freebies due to all the shoddy comments on here? I, for one, will not return (along with many others that I know) until Dorbiere removes her for this otherwise beautiful pub! I do not appreciate having chairs thrown around the place whilst trying to enjoy my meal with elderly family members.

After a visit to a local pub we visited the Elms, a very busy vibrant pub, quick service and we craved cheese and biscuits and when we asked the landlady if she did cheese and biscuits she obliged! It wasn't on the menu but the great slabs of cheese and biscuits arrived nom nom - Never charged us either- what an amazing lovely gesture.excellent night thanks Debbie

"The face" of the Elms pub is usually a miserable one. We used to visit regularly but the coldness of the landlady made us not want to return. We decided to give the pub another try after a few months but still felt we couldn't fully relax, so won't be returning. It baffles me why the Dorbiere group don't seem to care about the reviews on here - there are so many negative comments about the landlady. Maybe they would act if the comments were forwarded directly to their company.

Having been what can be classed as regulars at this pub over the last several years. We have seen it change from a drinking pub that at best on Sunday you received a roast potato on the bar to a pub that until recently served quality reasonably priced food by a lovely bubbly chef and her staff. Our plan today having been out at other welcoming drinking and eating establishments was to arrive at the elms and have a late lunch/tea in the garden. We arrived as a party of four with a couple of dogs, two members of our party went to go and get a table in the garden with the dogs whilst the remaining two went to the bar, the couple that went to the garden were unfortunately aggressively met by the landlady who took great pleasure in stamping her authority and announcing that dogs were not allowed on her grassed area! This was done without any welcome to a regular customer being my wife who was all ready more than aware of "the rules of the establishment" indeed they greet you at every entry point detailing children's admitted and exit times all very Communist and so on. At this point I was not aware of this altercation but having collected our drinks we walked through to the dining area where I looked into the kitchen to be not greeted by a pleasant approachable cook, but a gum chewing loutish youngster slouching over the cooking/serving counters addressing her mobile phone and playing with her hair! And the smell of acrid burnt cooking oil presumably from the fryers was far from welcoming. This is not how I wish to view an establishment that I eat in and all this before I had learnt of my wife's dealings with Stalin! Upon us all convening in the garden and sharing our experiences we decided not to dine and certainly not continue to line the pockets with money spent on drinks of this self centred unwelcoming land 'lady' (I use this term very loosely as after today and it must be said upon reflection several other previous encounters of the beast of the Elms) DORBIERE if you run this shambles then this aggressive rude woman needs to be dealt with! You also need to look at your kitchens as E.S.D.C environmental health I am sure will be paying you a visit in the very near future! It's a shame I have to write this and end a perfect bank holiday weekend in such a hostile manner. What is even more alarming is if this is how Stalin treats DORBIERE regulars who as a table of two on a Sunday would not hesitate two/three times per month to spend £50.00+ on a single visit, then I would be horrified to think how she dealt with first timers????

Visited with partner and baby. Very friendly staff, landlady was very nice, made a special effort to accommodate us re food, and also put the fire on so we could warm up. Nice atmosphere, prices were good- would definately come again.

Oh what a let down! Food horrendous,was cold and not nicely presented and as if thrown at us at the table, where has the wonderful cook 'angie' gone, will not return again, the whole dining area has no welcoming feeling anymore!

Lovely staff, and very nice surroundings/decor, but food was poor....I will try again, everywhere has there bad days, hopefully next time will be better.

We come here once a year when visiting relatives. Food is great and plenty of things on the menu for picky eaters (basics like cheese on toast / fishfinger sandwich) - but also a proper decent Sunday roast, and the best fish and chips I've eaten for a long time. Really affordable. Staff have always been really friendly (even when we rocked up with a child who had fallen into deep mud and was caked in it!), and the fire in the lounge at the back was really welcome on a cold /rainy / windy spring afternoon.

had a lovely Mother's Day lunch food was lovely the staff were very attentive nothing was too much trouble all the mums had a lovely gift and were allowed to take the flowers from the table...best bit was the price no big mark up for Mother's Day ..will be back again for a Sunday lunch

had scampi and a pudding was gorgeous as always! And what a lovely relief landlady! Atmosphere was pleasant very busy for a lunchtime

We had a meal in January and found the food good and the staff very attentive. It was not as busy as we thought it would be for the time, although we hadn't booked I dont think there would have been a problem if we had not. Overall we had a very enjoyable night.

I think this pub is lovely, people are very friendly, staff are very attentive and always make me feel very welcome. I really don't know why the Landlady gets bad press...she is lovely ! I'm sure running a pub is a tough job and someone has to keep control...I think she does a great job. Gets 5 out of 5 from me.

Most wonderful place to eat, landlady no where to be seen thank goodness but the barmaid was so welcoming, and the chef what a lovely lady! Lunch was beautiful as always

Having not met the landlady I cannot comment, let's just say the girls in the kitchen are great and bar staff lovely, a well pulled pint of Bass (what else this pub is in Burton) and super Fish, Chips and Mushy peas all for £10.40 and all were excellent... #recommend

The Elms is a must if you like a traditional pub. They look after their beer (great bass & weekly guest ales) and their food is unpretentious, good quality, well priced comfort food!Unfair critsism on here re landlady; my experience is that its the characters that support the pub are the reason its such a good place to spend time. If you're arrogant you're not going to like it BUT if you're a nice person who appreciates honest character, good beer & a traditional setting away from all the plastic sterile chain pubs...you'll love it.I often go in with my son to watch the football & the landlady always makes a fuss of him. One of the best pubs in Burton!

I used to be an employee here - albeit it briefly before I moved to Manchester to study. I always make the effort on returning to Burton to drop by my Dad's local - though every time I regret the decision.I think the sheer fact that this pub has over 50 reviews (much higher than the norm for a pub of this stature) speaks volumes for itself, as let's face it - people only tend to review if they feel a gross injustice. And it is, It's a grave injustice to have such a fantastic pub and jewel in the Burtonian brewing crown under the management of such a stubborn, rude and stagnant woman. I almost resigned myself to thinking maybe it was just me as I knew her on a personal basis but it is clear to see this woman has no boundaries to whom she is prepared to insult. Wish the brewery would check out trip advisor and take necessary action as this land lady will only serve to drive away any new business.Probably best not to mention the pathetic excuse for bar staff too -

I used to be a regular at this pub. But will no longer go in due to the awful landlady who definitely is in the wrong job, totally in need of some customer service training. I did not appreciate being told "I've got more customers than just you you know" when I asked for some ice for my drink.

Drinks with family and friends last night and had a good time. Definitely pleasant enough atmosphere and great we could take the dog into the bar area in her Christmas jumper.