The Dragonfly in Basingstoke and Deane

Oh what a lovely lady Vida she actually made our meals wonderful so friendly and funny she made our whole experience wonderful I would definitely recommend especially when Vida is working thank you Princess Louisa Bradbury

great service. Food was on time and drinks came quick. Would definitely recommend Gaby.

Gaby all day long! So friendly and always smiling! 😁

Very good service. Vida extremely helpful and cheerful Food excellent

An amazing evening, great food, service was very good. Served by a great lady think she was called Vida and made us feel very welcome. Will be back again in the future. Highly recommended.

Came with my brother, was able to go up to the bar and order food and drinks pretty quickly. Good service, nice atmosphere, kind staff

Really good food, excellent service despite being busy on weekday evening. Met with a smile by Katie. Tip was well received. Will visit again soon

Food not particularly good quality, disappointed that the discount voucher didn’t apply to the lunch menu, which seems like a false offer. The pies we had were not crispy and tasted like it was microwaved ☹️ Expensive for the poor quality, the portion of peas was not much more than a tablespoon and the Gravy supplied for a pie, was half we would have expected. Nobody came to see if we were happy with the meal until asked for the bill. We got the impression we were just an interruption to their day Staff didn’t seem to care at all when asked questions. Considering all of the above, we don’t see that we will return again 🤮

Lovely food with kind and friendly staff 😋

What a lovely Christmas day we have had. Lovely Xmas Dinner. Lovely staff. Thank you so much . Thank you for giving up your Christmas day to look after us. X

Very disappointing indeed. Walked in and we were asked if we had booked. Yes we did and pointed to a dirty table. I asked for another table y I was told was for 5 no problem. Then asking for the able to be cleaned was a big issue. I should have left at this point. The food was not good at all, very poor quality and taste. The worst experience was after ordering deserts when they brought them over the lady I think a manager was very rude. I asked if they would mind taking our dirty plates and all I got a was a big huff so rude! Terrible pub give it a miss.

Perfect service and a big thank you to a lady called vida. For being polite and professional at her job!

We went to the Dragonfly for dinner today. This was our first visit and will definitely be our last. We ordered X2 kids meals 1 Korma and 1 Fish Fingers & Chips. Everything was served tepid but the Korma was served freezing cold. It seems you have to ask if you actually want hot food 😂. We were half way through our dinner by the time the replacement came out. We also ordered X2 Adult meals. 1 Fish & Chips and 1 Burger & Chips. Fish & Chips was served with a surprise side of hair that I did not order. The front of house seemed quite unfazed (I assume a common occurrence from previous review's) however I did get a refund for my hairy Fish & Chips but who on earth is in that kitchen?!?! My advice..? Spend your money elsewhere.

Birthday meal. Excellent service and really enjoyed the meal. Great atmosphere. We were very well looked after throughout, by attentive, friendly staff. We had Hunters Chicken followed by Salted Caramel Cookies Cake, really enjoyed both. Thr meals were competitively priced. I had draught Hobgoblin to drink, very smooth. After the meal we were told about future events that we would be welcome to attend. Highly likely that we will be back.

Really gone downhill since Gordon which sad, walk to the swan instead!

Felt comfortable eating on my own and used the EV charger at the same time.

Food was terrible, ordered the carvery. The turkey was dry, the Yorkshire pudding and the cabbage was stone cold. Carrots hard, you could tell they had been sat there a long time. Cauliflowers cheese had no taste, got my meal replaced with a cheeseburger. The meat was cremated and cold, chips were cold. Other two meals were at least hot. Would not recommend awful meal and not value for money!

Good welcome, lots of menu choice. Food was excellent & served in a timely manner. Overall great experience & will definitely be back soon.

Went to The Dragonfly in Popley basingstoke for mothers day had the carvery and the roast potatoes had a funny taste and cold the gravy was very lumpy the yorkshires were bit overdone inside but the beef was nice

Service was slow, food took over an hour to come out and when it did it was all cold. Price was expensive for what was given. Then the disco was overly loud.

Service was quick and staff friendly. Had fish and chips which was delicious. Food was hot and freshly cooked. Prices are reasonable. Tables not too close together.

Our Christmas meal experience was far superior to our previous visit two weeks ago. We were warmly welcomed by Katie who went over and above to make our Christmas dinner experience really special. The food was delicious. Well cooked and tasty. The vegetables had also been cooked properly; still crunchy! Having visited last Christmas we felt that serving the main meal via the carvery was an improvement. Last year servers brought all elements to the table. Having the carvery meant a good choice of food was available. From booking the meal to paying the bill everything ran smoothly!

Friendly staff. Food excellent. Manager very accommodating. Wasn't happy where we were sitting so asked to be moved. Straight away moved us to a quiter spot as my son suffers with anxiety

really good food, service was great

The staff charge different prices for drinks which I think are to expensive The food is not good very dry and looks old The staff are not overly friendly except kayley I have traveled from overseas to visit relations I wouldn’t recommend this venue to anyone

The staff here are lovely, however there was an issue in the kitchen which meant we waited over an hour for our food.

Ordering was easy with the QR code. Service was friendly and quick. Food was good and all good value. Thanks!

Nice looking pub with the worst burger I had in last years. Completely dried, no juice.

You always go out your way to help with my dietary needs. It was my Birthday yesterday and you made a pudding up just for me. Thanks you

Booking was easy, just a few clicks and an email and text was sent with confirmation within seconds. The ultimate southern fried chicken burger was delicious! I will be back again to have the same. This is 3rd time ordering this. Voucher was accepted no issues. Staff were super friendly. Food was 10/10 Table was nice and clean.

Terrible service today, not given any children’s menus for our two kids, so we had to find someone and ask, go to order our meals,spent £69 but not told our meals were going to be missing items!! only to receive the meals and us wondering & asking where the rest was and told “we don’t know” and another member of staff saying “oh I’ll find out” another member of staff comes out from the kitchen and says “we have none of that left” no apology, just told the bar staff should have told you in a rude manor and he’s just the kitchen staff and yet we paid for it! No apology, nothing. Planned to have deserts but decided we won’t be coming again and spending money on such poor service. Gone very downhill I’m afraid as well as the food which is a shame as we’ve been about 6 other times before.

The menu was good ,,atmosphere too and staff nice

Calm clean environment, great service. Food was delivered promptly. Can't fault

Two of us ate here. I had the classic burger and my friend had the Hunter's Chicken. The food arrived promptly. The Hunter's Chicken was the smallest portion we had ever seen; so much so we ended up laughing. The taste was good though the chicken was a little dry. The burger was dry with not enough sauce or cheese and the bacon included was undercooked. Not impressed

Absolutely brilliant afternoon with my friend had gammon steak macaroni cheese all food was hot..drinks were easily available even though it was a bit busy,,,vida is a 🌟 Bradley was great(as I have a broken ankle)he brought our drinks to the table 😀 Well done will be back soooooon

Excellent food and great service. Staff were friendly and welcoming.

We attended today for my daughter's birthday. The staff where very good showed us to our table and assisted us with setting banners and balloons up. We placed our order and it was with us very quick. when the food arrived it was very disappointing Over cooked burnt food small portions and poor quality ingredients. When we complained a bout our son's meal we got told the sausages are char grilled. I understand that but there is a difference between that and cremated. Mine and my partners chicken was as dry and Gandhi's flip flops. We have been here a few times and it's definitely doing down hill first. Save your money and eat anywhere but here we definitely won't be back and will spread the word to everyone we know. AVOID

I just wanted to add that we found the food and service excellent. Everything arrived in good time and hot.

Great evening spent celebrating our wedding anniversary Food amazing

Had a table booked for 13:30 for a family gathering, 6 people. Was greeted with a lovely welcome and shown to a table. We ordered our meals and had a fantastic time. All commented on how good the food was and I believe my steak was one of the best flavoured steaks I’ve had. Next time we are back in Basingstoke we’ll visit again.

My friend and I have a catch up every month and go to the Dragonfly every time, it’s friendly, food is great and lots of space, big garden too

Great venue, the staff were all really friendly and was a good atmosphere. The food was great, even for a fussy 12yo. We tried a few cocktails. They were great. Overall had a great evening. One thing the order at table did not work, said it was not available here, even though advertised on posters.

Clean and friendly, good food, good beer! Thanks Kian (Brady) for your warm welcome and service, and your understanding regarding the loss of our dog Skye. Hope to see you again soon.

Great little establishment! Went on Tuesday evening (Quiz Night). Enjoyed the quizzing and had dinner. Food, service and atmosphere were all perfect.

The Dragonfly is warm and welcoming family establishment, staff hospitality goes above and beyond. There’s a selection of delicious food at affordable prices. Would highly recommend 👍🏻😊

We had a table booked for yesterday lunchtime. After we chose what we wanted to eat and drink, I went to the bar to order and paid for the order. We had to wait for rather a long time from that point, sitting at our table, and then a waitress came to tell us that one order could not be done as they had no fish to serve that day. It was a Saturday lunchtime and we were not impressed, especially it should have been said to us when I went to order and pay in the first place. Service was average but there was a very obvious tension between 2 of the waitresses. Food was ok, but not fantastic. Not impressed and can not recommend unfortunately.

Brilliant food, atmosphere and quiz!

Came with my family 15 in total, most had the carvery, and it was very good plenty of meat and vegetables, if I had to complain it would be the potatoes were a bit hard. All the staff behind the bar and front of house were friendly and helpful. All in all will be back and next time with my dog thank you.

Food was so nice. Carvery was amazing. Great place for families. Tina was such an amazing hostess, very friendly, kind and accommodating. We will definitely go again and I would reccomend

Staff very helpful, shown to our table, menu very good, lots of choices Carvery meat was very tender

Great value lunch, piping hot. Staff friendly & helpful. Always stop here when passing through Basingstoke, sometimes as a couple, sometimes with a mini bus full of friends. Always a good meal.

A cheap place to meet with friends or family

Lovely food and server George 👌 was very happy and helpful. Quiz night was a very funny

Love the quiz on a Tuesday night! Awesome quiz mistress and great food

Came on Tuesday for the pub quiz, had a fantastic evening, Philomena is a fabulous quiz master! Great atmosphere, highly recommend!!!

Tina is a credit to the dragonfly and makes every visit a 10/10, go Tina!!

Lovely pub to finish a day of shopping. Had a great meal and the staff are great.

Fast, efficient, welcoming & helpful staff. Food good& prompt. Would have preferred more face masks. Website said facemasks would be required & all staff would be wearing them, whereas only saw one staff member wear a mask & no customers. On the other hand, spaceous & airy & all staff were careful to socially distance.

Lovely food and friendly staff. Plenty of spaces to park

Great place to eat with the family, all very friendly and the food was excellent.

Booked a table for 6pm as we wanted the carvery. Arrived to find the carvery had closed. Perhaps open times should be listed on website to save disappointment.

lovely service at the bar from bradley

Came in for a Sunday carvery was seated and looked after by jess, what incredible service from her defo be back soon!!

It was nice, services was great too.

Always a pleasure, thank you for the lovely food

Despite having had pre ordered and prepaid for Xmas meals, and being informed it was table service, we constantly had to chase, drinks, sides, deserts and being told to go and get your carvery, Despite this the food was lovely, hot, and the service from our waitress was fantastic, but for organisation very poor.

A group of 4 of us ate here for dinner.. mixed grill , scampi and 2 burgers.. All the chips were lukewarm, my burger (ultimate Vegi burger) sounded amazing but was just a big pile of food in a bun with one single cauliflower wing.. £80 for 4 mains and a drink each. Waitress was nice but didn’t seem to know what she was doing .. Probably won’t return :( sorry Drangonfly!

Fish in batter was so dry, couldn't cut it, thin & was not eaten. Very disappointing.

I organised a Christmas meal for our Ramblers group. There were 19 of us. From start to finish everything went smoothly. The booking was easy and pre-chosing menu items was easy. The meal and service was way above expectations. Thanks to Katie and Louise and all the other staff for making our lunch very enjoyable.

Christmas lunch was well worth the money. Pleasant relaxed atmosphere and not rushed by staff.

Excellent meals for all of us and Excellent service

Such a lovely pub, food is good quality at extremly reasonable price, quick service, staff are so super friendly, especially Bradley! Thank you for making us feel so welcome and taking extra special care of us :)

The food taste great but the food arrive 1 hour.

Spcial event after work, pleasing atmosphere

Food was cold and meat was tough. Group of 4 adults, 2 kids and 2 toddlers took almost an hour for our food to be served. Cakes were dry but ice cream and other desserts were decent. Staff were friendly but stretched.

Food was worse than spoons, more expensive too But conveniently located with a decent selection of pints.

Tina was lovely and made our visit all the better. Her friendly personality was a refreshing change The food was lovely and we would ŕeccommend ìt to fàmìĺý and friends. Vida was very attentive and nothing was to much trouble

Excellent service fabulous staff 5* quality of food nice environment wonderful experience

Marina was lovey made the whole experience enjoyable, very friendly and chatty

Came here for my70th Birthday enjoyed the food very much. Was expecting a free drink but it never happened.

We had and always have a lovely meal here, helpful staff. Very good value for money. We really liked Tina... She was very friendly, funny and a lovely lady! We visit every few months so we look forward to seeing you again, especially Tina 😁

Really friendly service. Did the pub quiz which was a lot of fun. Food was a decent price.

Food was nice . Also very friiendly staff

Set meals were good but the Carvery was barely warm and the roast potatoes had been left out so long they were rubbery.

My food was AMAZING, and came quite quickly. My server, Tina, was also extremely kind and nice, and made my whole experience enjoyable. Overall, I would really recommend coming!!

Really helpful and friendly staff, nice check backs and the food was good. Cleared plates away promptly and the whole venue appeared clean and well looked after.

Overall this was a great experience. I brought my son and family to celebrate my granddaughters birthday. The service was exceptional, our food was excellent. I have had many carveries but this exceeded my expectations. I have to say a huge thank you to the staff who moved my booking as I was delayed. They were superb. I would highly recommend The Dragonfly to fellow patrons.

Lovely food, atmosphere and drinks. Tina served us, we learnt she was fairly new on the job but I cannot express how much she brings to the pub already. She was full of laughs and a real attest to the pub.

We booked for 5pm on a Sunday. We were told on arrival that the pork was running low. When we went to.order, we were told the carvery meat had all ran out apart from gammon. This was very disappointing as we booked in the hopes of having a roast. We all chose something different (the 5 of us that originally were going to have roast). The burgers that were ordered for the children as plain, came with salad in them, not a big deal to most, but with fussy children it was. The children's tomato pasta only came with one piece of garlic bread. In the menu ut says 2. I had to show the menu to prove it as the staff were adamant I was wrong. The food was good, mostly. Just the children's chicken breast burger was very dry and so didn't get eaten at all, and the rump steak was extremely chewy and had a big bit of gristle through it. It's a shame we didn't have a good experience, this was out second visit and the first visit wasn't the greatest either. We have a large family, 3 adults and 6 children, so it's not just a small cost to go for meals.

The booking was very easy and I was able to reserve my favourite table No 32. Service was freindly and efficient. All food arrived promptly - a nice fresh prawn cocktail followed by a perfectkly cooked stealk exactly as specified (true medium - nice and pink but no rare). I have taken visiting freinds here on quite a few occasions and will continue to do so.

Reasonable price, great beer and atmosphere!

I started coming here for the quiz with friends on Tuesday nights about 3 weeks ago. I’m not a fan of typical pub food but we’ve eaten here for the last 2 quiz nights , to make use of 2 x £40 vouchers we had won. I’ve only had the lasagne which was ok. The salad I asked for in lieu of fries/garlic bread was delicious & included quinoa & edamame beans. The service is good, the staff are friendly & helpful but the main attraction for us is Filomena’s quiz which she does brilliantly. There’s a great atmosphere & she makes it a such a fun evening.

Great food and great service from Bradly

Was here recently and served by Filomena, she was very helpful when I had a query regarding few things on the menu.

Great service today from Bradley and the team. The food was top notch as well. We have booked a party of 34 here for our Xmas meal so looking forward to a return visit in a couple of weeks.

Great afternoon with family :) thanks for good service Bradley.

We often eat here with grandchildren and family as it has a casual, easy atmosphere. Only 3 stars this visit as welcome but not good, chicken pie undercooked and grey, Coffee machine broken and favourite dessert of grandkids had run out, which is poor planning on Friday evening. Still our nearest and most convenient eaterie so hope this is a one off.

Bradley was very welcoming , friendly, happy and his customer service is outstanding. Thanks to Bradley and the Team, we had a lovely time at the Dragonfly.

Food was very average for the price. Can't believe I was given a child size gravy boat half full and when I asked for more had to pay £2!!!!

Honestly there isn't enough veggie options. For mains at least. Starters are great. There's a veggie burger, Mac n cheese, veggie curry and a pie. If you're not fancying any of that then you're in a bit of a bind. We come here for the desserts at the end of the day. Great working class desserts. Sundaes and fudge cakes and cookie based things. Lovely. Service is awesome and always has been. We used to get vouchers and come here more regularly but haven't seen them in a while now.