The Dinner House in Swale

First time I used them and very disappointed 3hours for it to eventually turn up 1 hour and 20 minutes late cold sweaty food not edible. From the moment I called them they said it’s on its way that was over an hour from that moment with no apologies terrible left hungry and frustrated.had to get food elsewhere.

The food was cold on numerous dishes ! I spent more or less £100 for my family to eat no more than 1/4 of a plate ! then try to call the restaurant no answer .

Food took 2 hours for delivery and was then cold which is no surprise. Have ordered from here before with no issues.

Still no food we have had toast now as who orders at 1830 and food still isn’t here by 21:10

Can’t fault the staff on the phone, they were polite and helpful as can be. However food was an hour late and cold by time it got delivered

First time ordering and enjoyed it very much

Food good but delivery driver tried taking two of our drinks saying it’s not part of our order

The food was good quality and hot, the vegetable spring rolls are the best I have tasted in Sittingbourne. I would order from here again.

Great food quality and restaurant communication was brilliant, even rang us to check some details. Very impressed.

The Duck Fried Ho Fun needs a Sauce to go with it as it a nice Dish not alot of Duck thought needs more Duck for the Price you pay for it the Singapore Fried Rice there wasnt any chilli in he rice i would Order again if they took time reading reviews

Found was not btiiliant won't be using them again, to greasy giving me a belly ache

Good food , delivery on time and very respectful and pleasant delivery guy! Well happy with my order .

We were in the area for one night and decided to go for this place - it’s was nice and hot, we collected it in good time and it was nice food! Good portion sizes too

Very friendly, authentic Chinese , home cooked Salt and pepper mushrooms, so good. Beansprouts Noddles top class. Chicken, seaweed, spring rolls perfect. Thank you ☺️

Place was almost empty, food was ok but a very restricted menu. My husband's soup was delivered to another table, so had a bit of a wait for a new bowl to be brought out

Lovely meal, well cooked and speedy service.

food was lovely curry was 10/10

As ever, The Dinner House provided a fresh, hot, delicious meal. I can’t fault it, it’s my go to (and I’m fussy). Really quick delivery and polite, friendly delivery person. It’s really good

Fantastic! Food was piping hot and tasty, delivered on time aswell.

First time ordering of these food was 5 mins late but didnt matter. Was atchully very nice the curry was nice and thick sweet and sour was bang on. Just everything was very nice thank you.

Food was actually really nice. Service was terribly however, the lady serving was obviously neglecting us and another table on all you can eat menu, while the table that chose a la carte menu was served quickly and constantly. It was quiet and at the start of service only 3-4 tables there and the woman was very rude to the man working there, talking down at him and shouting at him at times. The atmosphere was terrible as it was deathly quiet as there was no music and when asked if some could be put on “it’s broke and I don’t know how to fix it”. It’s a real shame as pricing it’s not terrible and the food genuinely was really nice - but the lady seemingly running it ruined the experience and blatantly wanted to serve all you can eat as little as possible. We where there for about an hour and a half and where served 3 lots of dishes, and they limit you to two items per order (can’t just order a mixed au derves/appetisers like at most all you can eats.

Missing food. Called the restaurant was told it was on its way, nothing came!

Ordered a takeway. Got completely the wrong dishes, were supposed to be satay chicken and singapore noodles, and when we complained they argued we were wrong and told us to take back to the shop. Expensive Awful food, wouldnt use ever again!

Ordered Satay Chicken and Singapore Noodles and a couple of other dishes. The chicken dish was definately NOT satay and the noodles were normal chow mien with a super spicy addition. Contacted the shop who argued for sometime that they were correct and even suggest we take the dishes back to prove they were wrong. All the time our expensive food was getting cold. Wouldnt recommend or use ever again!

Nice food, friendly staff and a lovely atmosphere when you go in. We mainly use them for takeout but wouldn’t be opposed to dining in.

Had a take away, and the food was amazing x

Food amazing, staff attentive and a relaxed atmosphere.. have been twice in one week! Would recommend trying for sure! also loads of parking opposite…

slow delivery cold food when delivered.

Food was late and the order wasn’t right, I’m vegetarian so couldn’t eat any of it.

the person delivering was very nice and polite,

Food was piping hot, but got the sharing platter, which mostly consists of salt and pepper chicken, chips, etc. Nothing really had much of the salt and pepper seasoning at all, most of the chips tasted plain. If there was more seasoning would have been really good!

Second time I've ordered from here. Food is lovely, in my opinion best in Sittingbourne. Will definitely order again.

food was lovely and hot when arrived. Will be ordering again.

Really nice food. Thank you very much

Only 2 onion rings. Curry sauce not even heated up (jellyfield still) ribs dry. No seasoning on salt and pepper chips. Utterly disappointed

Chicken Satay and Seafood Satay had no Satay flavour, definitely not what I have had before, very bland!

Great food, great value and lovely people.

Seems a bit lacking in the sharing platter in terms of actual quantity of food. Had this multiple times and seems rather poor this time round

Food was lovely, experience unfortunately ruined by late food and on arrival being accused of not paying.

Had a delivery tonight from this "restaurant" took over 2 hours to deliver instead of the 30 minutes promised. Stone cold undercooked food. Please do not waste your money and just go to Mings instead. Shocking!

Received two messages saying order was delayed, ordered at 7.20pm for original delivery by 8.30pm, delayed twice. Second delivery time been and gone. Called at 9.06pm to be told driver left 15 minutes before. It's now 9.21pm and it's still not here. Restaurant is a 7 minute drive from our house. Called again to be told the driver "couldnt find us" chips under cooked and just vile. Food luke warm. First and last time ordering

Best freshly made spring rolls ever

I ordered special chow mein and received

all quality ingredients 😋 found a bone in duck pancake rolls 👍on being handmade could have done with hoisin sauce either inside or pot otherwise delicious xx

Perfect place to Chinese food lovers. I love it too much!

Really happy as a first time customer. The food was delivered 5 mins earlier than estimated and was hot. The food is actually really tasty and has that old school Chinese flavour profile. Clean and not dripping in fat. My only real issue is that the sharing box was meant to be salt and pepper chips and S&P chicken but there was next to no salt, and the garlic was overdone so offers no flavour, just it was quite under seasoned which was really disappointing as the rest of the food was delicious.

Food was late, called and told it was on the way. The delivery driver called seconds later to say they were still at the shop and needed directions to my house from the restaurant. Language barrier and eneded up getting shouted at by the delivery driver repeatedly. I thought she would have a sat nav. The food was awful, the worse chinise I've had. Bone dry with no flavor at all. No egg in the egg fried rice. First time using this restaurant. Won't use it again.

Delivery time kept being put back. Food arrived cold. With various other past issues with the we won't be back.

We all had a great meal for my birthday and the staff and service was excellent. It’s a quiet restaurant but I think that’s because of location only. Would definitely visit again.,

sat by table near radiator the cook was very rude order came out wrong and everything over cooked with no flavour the crispy duck u could of broke a window with how hard it was rice was like bullets

Ordered a House Special Chow Mein but received a Special Rice instead. Everything else was fine

I have used this restaurant before and it was so much better, just put this down to a bad day at the office.

Just eat messaged to say that order would be late. I contacted the restaurant at this point to see how delayed the order was. Was advised at this point that my order had just left with the drive ... 30mins later no food, call again and was kept on hold while they contacted the driver. Then I was advised that the driver had had an issue with another house and he would be another 10mins. I asked at this point what they would do about cold food as by the time we got the food it would have left the restaurant at least 40mins earlier. Then advised to call back if there was a problem with the food. 15 mins after this call the food was delivered. Chips were cold Chicken balls were cold Rice was warm Noodles warm Hongkong chicken warm (All cold within 5 mins of being played!) Called at this point and was said we were so hungry we would just eat what we could (chips were all ready in the microwave) but that it really wasn't good enough spending in excess of £30 for a two of us is not something we do often so it was extremely disappointing. I was offered 15% of next order ... Advised this was the first and last time we would order and I didn't see why I should have to pay full price for cold food. Advised that person on the phone couldnt do anymore than that only the manager could and she was on a delivery. I could call back in 40mins. I said I wanted her to call the manager (like she had the driver) was in hold sometime while she did this and we were then offered a refund for the chips as these would have been the coldest!!! I asked for a call back from the manager... Not heard from them yet but this just isn't good enough. This was meant to be a treat an instead it was a disappointment as was the customer service!

Busy night so collection took a little longer than expected. Great food!

Order was very tasty and food was piping hot

Had a delivery from here. The food was really good. The spring rolls particularly nice, better quality than others I've tried.

they did not deliver the order at all one

Whole family has got food poisoning and they now wont answer the phone to me

Food arrived 30 mins late and we had 2 dishes missing, one dish was wrong and the chips was soggy and cold. Then when we rang up to get it sorted they said will remake other 2 dishes we said no will remake all and we bring it back and they seemed shocked we wanted all replaced. Then when my partner got there the lady was rude and shouting at him as he named a dish wrong. Terrible service..we had a bad experience 5 years ago the food was good then but it was 2 hours late and we haven't used since but thought we try again. Wish we didn't.

Despite pre ordering the delivery was 45 minutes late, and then when it did arrive half of the food was cold!

Rang up to find out where my order was and was told it left 15 minutes ago when food did arrive it was cold so called to tell them only to be called a liar by the chef never again

Food is very dry, and ribs look like they were in the freezer since the Covid period. Very slow service. Not worth money

Turned up late cold . Most in bin

Took 2 hours to delivery and was cold.

Latest was meant to be 6:00pm now it’s 20 minutes late with cold food delivered

Food was sooooo delicious!!! Litrally best chow mein I've had In ages !! Shame it was late but the quality of the food made up for it. 😋 yummy

It was sh1t the chicken was not cooked and the portions and tiny and the food is terrible and we got the wrong food and drinks the rice was not even cooked

We went on a Monday evening for dinner and we were the only people at opening. A few people came for take away but they missed out on the all you can eat buffet! The food is tasty and ordered to the table so it is hot and fresh. The spring rolls were incredible. The staff were attentive and friendly. Will be visiting again.

Food was cold, ribs and chicken were tough, lamb curry was more mushroom than lamb.

The sauces were very watery and bland. Squid was nice but the beef in black bean and king prawn in oyster sauce had very little flavour and just in a watery sauce.

Ordered the salt and pepper box and all the meat was so dry.

Had a take away and food was amazing :) in fact it was delicious :))

Great menu selection. Big portion and taste good.

Great food,Fast delivery Recommend

Food was delicious, best Chinese I’ve had in the area for some time. Slight issue with some of the order but was rectified quickly with a phone call. Will definitely be using again!

I enjoyed the crispy pancake rolls. Slightly greasy but hot & delicious. Nice King Prawn Curry and Egg Fried Rice. Will visit for takeaway again.

A lovely birthday meal here tonight. We were a very large group and they looked after us all very well, despite us giving them no notice for special dietary requirements and extra numbers of people. Food was delicious as always and the eat as much as you like was a bit more expensive than usual (thanks to the cost of living rise) bit still good value for money.

Food cooked perfectly was all frsh and hot

I have ordered several times. Every time an item has been forgotten, however the food was good. Tonight our entire meal ended up in the bin. Watered down curry, with a strange texture to the chicken. Tasteless chow mien with hardly any noodles, mostly beansprouts and onion and everything just tasted awful. Shame because lovely staff but won’t be ordering again unfortunately

Food was good as usual but we specifically requested no onions due to an intolerance and there was onion in the house chow mien so we had to swap meals and didn’t get to eat what we wanted.

Lovely meal and piping hot, very impressed.

Unfortunately will not be ordering again, the food was very bland and didn’t resemble Chinese food. Ordered food in plenty of time for delivery even phoned to make sure they had the correct delivery time, it was still 20 minutes late.

When I walked in I was a bit concerned, this was found to be totally unfounded. The food was excellent, tasty and well prepared. The service was also very good. As for the Atmosphere, it was about 4 on a Sunday afternoon, lets face it just about anywhere is a bit lacking in the Atmosphere department then. My advice is just to try it and see how good it is.

Missing items yet again, seems to be every week now from here. May have to start thinking about going elsewhere.

The meal was superb, so glad we gave them a go, we weren't dissapointed, infact we have nearly another meal left over for tomorrows lunch... Huge portion sizes... Absolutely top marks from me and my family

Perfect, again!! Love it so much

Once again, fresh, delicious, perfect! Thank you. Arrived quickly too. My go to place

Fantastic food here and always perfect service and also great for delivery, always get the order correct!

Not the best bottled beer was good food average no atmosphere service I order lamb got duck

Order was wrong .. got chilli fried rice instead of special... But it was very nice !!

Ordered the vegetarian Singapore noodles and got the regular version delivered instead.

They missed one of our portions on our meal but delivered it in 5 minutes , GREAT customer service and good food.

food was dry and didn’t receive some of our order, the sharing platter was a mess

Food was lukewarm when it finally arrived. Ordered at 6.30 and didn’t arrive until 8.50. Wont be using again!

Fantastic! Tasty, fresh and loads of it.

Once again, the Dinner House has delivered (literally). Delicious, hot, fresh food was delivered early by friendly staff. I’m hooked!! Fully recommend, thank you

Parts of my order were missing, parts I hadn't ordered included. Not great

Great food and service as always.

The Dinner House is becoming a bit of an addiction for me! It’s because it’s just delicious, fresh and the restaurant staff and delivery staff are very lovely. I have never had a bad meal here and will continue to recommend the food to anyone that will listen to me! Delicious! Thank you

Great food. We did an extra large order as we had loads of family visiting. They cooked everything quick and it all tasted good 👍🏼