The Deer Park Farm Shop And Restaurant in Cornwall, Isles of Scilly

Extremely poor service, waited nearly 25 minutes for drinks and almost an hour for food. No information regarding wait times on arrivql. Other customers looking at watches, trying to gain staff attention as they too had been waiting a significant time to be served. All in all, an unpleasant experience.

Typical example of complacency now entrenched in this place with expensive food and poor service. Visited today and had to wait a good 45 minutes for very average food. No communication, no apology, staff looked as if they would rather be elsewhere than serving paying guests, who at the end of the day pay their wages. Used to be a very pleasant place but certainly on its way down the pan - big style. Other guests looking at their watches and wondering when their food will arrive. I wouldn't be surprised if this place closes down soon due to a diminished customer base. Also surprised to see no response to any of these increasing in numbers complaints by the Manager....good luck! Eventually a vacant space to store your tractors....

Have visited The Deer Park on several occasions and have always had a pleasant visit and enjoyable food. Not on this visit! I will not be returning or recommending this place again. The restaurant was relatively busy, to be expected on a lunch time visit. We were seated quickly and after a little wait our order was taken. Drinks arrived and then we waited, waited, waited and waited some more! Other diners that had arrived before and after use were looking around, wondering what was going on. After around 45 minutes our decidedly average food arrived. We had waited all that time for a basic salad and hotdog! No apology for the wait, the waitress mumbled something and off she went. When we came to pay not one comment about the visit, was the food ok, was everything OK? £30 for a salad, hotdog and two soft drinks. At this stage I couldn't be bothered to even say anything. Really used to rate this place, not anymore. Overpriced, average quality and staff that didn't seem interested. Such a shame as the location is stunning. Reading other reviews it seems we are not alone in our experience. Sorry to see a once great establishment go down hill.

What a fantastic place. Friendly staff, beautiful location and great food and drink. Beef sandwich and mackerel were both delicious and looked just as good as they tasted. Great to sit outside with the dog. Would defiantly fly return and recommend.

Excellent food and service - I had the pea and ham soup which came with cheese crostini and a fried egg. It was delicious and the ham was pulled ham hock. Generous portions for a good price. Would recommend.

Great atmosphere and helpful staff. Fresh farm food, well presented with different ideas. Fabulous views of the countryside and animals. Outside seating for sunny days! We did the forest walk and got well lost, a few more signs please!

As we were staying fairly close to Deer Park we decided to visit today. We certainly was not disappointed. From arriving at reception we were greeted with a lovely warm welcome and then the same at the cafe area. Followed by a really detailed and informative tour by Kathryn to feed the Deer in the park. We will certainly return with grandchildren next time . We can thoroughly recommend a visit for all the family to the Deer Park.

Awful service waited nearly an hour for a burger (decidedly average) and two deserts, one of which never arrived but by this time couldn’t be bothered to query and wait, might have been another hour.

Stood there, was looked at several times, waited for about 5 to 10 mins. Not one person acknowledged that we were there. If it was full, someone should of come over and said not ignored. Pure rudeness.

Been recommended here by quite a few people. Told it was right up my street - posh cafe, nice little shops. As a member at Hoar Cross I've driven past here hundreds of times, but never even knew what it was - as there's no real signage to suggest what it is - they'd attract a lot more custom if it were signposted. It looks like any normal entrance to a private farm. I've come here a few times now - enjoyed the lunches. Came here with my wife last week and again this week with some of the guys from work for a business meeting/lunch. We all enjoyed it. Food and service was brilliant. It was a shame to see the butcher closed on the Monday. I am just marking this down for the following reasons; 1) I was in a party of 3, asked if we could sit at one of the tables by the doors, to enjoy the views, but was told they are only for parties of 4. Why then, have on both times, 2 elderly women been sat on those tables after us when there are plenty of free tables for 2? I suspect there's a lot of favouritism towards regulars. 2) The entranceway drive off Maker Lane is horrendous. Huge bricks sticking up to seriously damage your car. Considering the clientele they are trying to attract, most have nice cars and this could cause serious issues. These bricks sticking up are on the property line for Deer Park, so they would be fully liable should there be a claim from damage caused. I dont want to risk it again, so for the moment I'll be avoiding coming here. What a shame. You'd think the money they are raking in from this that they'd spend some of it fixing their entranceway. Come on guys, it's not acceptable.

Breakfast good (not cheap), staff friendly but dog owners who can’t see that not everyone wants a dog’s rear brushing round their legs - no thank you. Won’t be going again.

Was just passing by and thought we'd have a cuppa. Dogs in cafe, just don't like it so didn't have a drink. Went in farm shop. Big sign at the entrance stated NO Dogs in farm shop, so why were 2 dogs in there. I mentioned it at the till and got raised eyebrows and a big wide grin. At the butchers counter I walked up and the server just dived into the back room and didn't come back. No 'I'll be just a second'. Not a good experience. Will not visit again.

We are regulars here as it is so close to home. Why travel when you have delicious food and excellent service on your doorstep? We have been for a walk around their woodland finished with very good coffee on the sunny terrace, many breakfasts and lunches - always prompt, efficient and friendly service. The food is excellent, never been disappointed. Everything we have tried on the menu has been a triumph. Their festive afternoon tea was also much enjoyed by a large group. Kayleigh and her staff are absolutely superb.

If I want my cheese roll (overpriced) served in a planting box I’ll have a picnic down the allotment. Food was sub standard … bread was very cold and salad dressing was revolting and I do not want a sliced courgette with my brunch

I am glad I didn't read the reviews before we visited ..it may have put me off! And what a fantastic experience I'd have missed out on. Everything was perfect...the service was very efficient and the staff very friendly! Our food was very tasty ...Beef sandwich and smoked salmon on rye bread...my description doesn't do it any favours ..as both were taste sensations! We also shared a sticky toffee pudding..yummy! We will try it out for breakfast next time. We visited the butchers in the farm shop afterwards...hopefully the meat is as delicious as it looks!

After reading some poor reviews we took a chance and went for Sunday Brunch. We were met by the staff in fancy dress and they showed us to a table and given menus. Our order was taken and shortly after our breakfast arrived….it was delicious, great quality sausage, bacon black pudding and scrambled egg. The hallowe’en festivities were brilliant including some great decorations. Super coffee and service with a smile. The staff looked after us and we throughly enjoyed our first visit to The Deer Park.

2nd visit to the deer park and probably the last. We were seated quite quickly and given menus and told it was waitress service . Waited more than half an hour for service and had to chase it up . We ordered 3 toasted tea cakes and a slice of toast , 3 coffees and a tea . Another half an hour before his was served and people who arrived and seated after us were served before us . After the wait the tea cakes were dreadful like boards and the toast was incredibly dry , the coffee was good but the tea was very weak . Was the worst value for money I have experienced in a long time . Won’t be rushing back anytime soon .

Have been a number of times up to the Deer Park but it’s certainly lost its charm and replaced it with greed and cost cutting instead. If you’re paying over £5 for a pot of tea, and you can only get one measly thimble of moisture out of it between two of you, there’s a problem. There used to be a nice gesture on the side of your saucer of a little biscuit or cake square, that’s no longer there. Ordered two slices of cake- these slices came to nearly £8 for the two and the size of the slices were a disgrace for that price! Who charges almost £4 a slice for the thinnest, driest bit of cake?! It what honestly as thin as a piece of bread (X2). Cutting quality and quantity and going for profits. Save yourself the bother, the money and the disappointment and give it a miss.

I’ve had a coffee before at deer park and I couldn’t fault it but the customer service I received the other day was just not up to scratch. The waitress sat us down next to the door but there were too many wasps landing on us whilst we was having our drinks so I went up and politely asked a waitress if we could move to table 4 she said it wasn’t a problem. When we received our food a different waitress told us that if a group of four came in we would have to move. Yet there was plenty of other tables of four. The table was not reserved either. I just thought they would rather make a profit from having 2 extra people than us having a good experience, overall just disappointing.

Nice couple of walks to choose from, lovely patio area to sit outside and enjoy the views.... unfortunately very much spoilt recently by the vast amounts of wasps that seem to have moved in. Hopefully they will try and sort this out soon as it is impossible to sit outside and enjoy a drink and lunch without being continuously pestered by wasps. Food is fantastic, nice to have a look round the shop too.

What a shockingly, unbelievable weird experience I encountered when being a served a Tetley teabag when they adverse on the menu Speciality English Breakfast Tea, in fact all of the teas on the menu are entitled Speciality Teas and the boxes are behind the counter on display. When I queried what I had been served I was told it is Tetley, because that is all we have and apportioned the blame on me for not asking? They reluctantly took the tea off my bill, and when I asked for an apology the woman refused .. said I should've asked..but why? I ordered what was advertised. She slapped my change for the rest if the bill in my hand and asked me not to shout, I was not shouting, just being clear about merely looking for the reasoning that had to be prised from her, because she knew it was wrong and false advertising when you order and they do not tell you there has been a change. I certainly do not go to a restaurant like that for cheap tea at top price. Very rude, unapologetic, no empathy or personality, in her approach.

What a great find. Lovely spot, friendly and welcoming staff, food was freshly prepared, cakes were to die for. Loved it!

Don’t be fooled by the welcoming message on the website. We have been regular customers at the deer park since it opened and always enjoyed our visits. When visiting recently with some friends, we were shouted at by the owner for daring to have a picnic on the woodlands walk. There was no signage saying we couldn’t do this, nor info on the website, had planned to go and get snacks from the cafe/shop afterwards to get snacks and ice cream. The owner came and shouted at us all in front of our children who were really upset about it. She could clearly learn a lot from a member of staff who was much more polite about it. We won’t be visiting again and I wouldn’t recommend making a visit. The owner was incredibly condescending and rude and I would t want to support this business. She has lost loyal customers and many onward recommendations by being so rude and upset my children who have enjoyed many previous visits.

Too few staff for the amount of tables and outside dining space. One girl was litereally dripping in her own sweatshe was running round and looked aexhausted. Food choice was boring mostly bread based and brought to the tiny table, in a ridiculous box. Ledging 3 boxes on a small circular table is a juggling act! How can you eat with a knife and fork from a crate with sides 4 inches high?! More imprornantly how do you properly clean a box! The wait was half an hour for basic food and I saw another couple get up and leave as their food never arrived at all. One of the benches outside was almost broken in half with the wood split in the middle and protruding. This should have been removed and was most definitely a health and safety risk. Im guessing greed for more profit is the bottom line here. Sad as this could be a lovely setting. The walk was pleasant apart from a path through a field of nettles and insufficient signage. Little to buy or look at in the "shop". Sad this could be a fantastic place to visit as the location is beautiful.

Absolutely shocked and appalled by the poor customer services at The Deer Park. This morning, 3 of us visited the cafe which was empty with the exception of 2 tables. Because there were 3 of us, we were told we must sit at a table set for 3. These specific tables were not situated to enjoy the beautiful outdoor views so we decided to move . We were shouted at over the cafe by, who I assume was the manager, to vacate the seats because it would be busy soon for lunch. The altercation was embarrassing and unnecessary. I said we had decided not to stay and the manager just shrugged. If the manager does read this, your tables for 3 are in fact for 4 if you add an extra chair to the empty side of the square table and your tables for 4 could actually seat 6. We will not be returning to The Deer Park.

We celebrated our Mums 80th Birthday in the private function room, upstairs at the Deer Park on Sunday afternoon. The room was absolutely lovely, with stunning views, Kayleigh and her team had done a wonderful job of decorating the table with beautiful floral displays. We...

Enjoyed an excellent Sunday lunch today. Beef was top quality, as were the vegetables. Generous portions all perfectly cooked. Puddings were equally good and imaginative. As a local, I feel qualified to say that this is the best Sunday lunch in the area.

Our first visit and we will be back. Plenty of choice on the breakfast menu. Lovely food and good coffee. Quick service and attentive staff. Followed by a visit to the farm shop.

Empty cafe apart from 1 table. The waitress tried to push us to the table of her choice, near the other diners. Who wants to hear another tables conversation and them hear yours? Give people space and the option of where to sit. We were...

Lovely little farm shop and country walks. The woodland walk was nice without being too long. Also looking forward to the new walking route being opened up soon. Seeing the lambs in the barn opposite the shop was nice.

Visited with Mum who had a delicious, piping hot, hot chocolate. I had a pot of tea. We were given a mini flapjack each. Staff were friendly. The crockery was Denby - lovely experience. We'll go back definitely.

My partner and I turned up at 11.15am for breakfast after researching online. We were greeted with that it was only tea, coffee and cakes etc and lunch wasn't served until 12 but breakfast was definitely over, (it didnt state on their website the times)...

Our second visit for lunch. What a difference a year makes. Smaller portions and flimsy plastic cups instead of glasses for water. We chose the special .. bbq pulled pork in a brioche bun with fries. The waitress did not inform us that the pulled...

Very nice place but expensive. We had a pot of tea between 2 and were told "free refill". We had a refill (hot water only, no fresh tea bag) and were charged for an additional pot. Sp, £5.60 for 2 cups of tea. In my...

Came for breakfast with my husband. We both had the vegetarian full breakfast. We both agreed that it was one of the best breakfasts we’d had. We both commented on the quantity, never mind quality, of the breakfast. We very often find that establishments think...

Was really looking forward to kickstarting our Christmas holidays with a trip to the Deer Park cafe for Breakfast with santa. First impressions were a little disappointing as staff weren’t particularly in the Christmas spirit but maybe we expected too much there but breakfast for...

I am leaving this review in response to the previous ones I have just read. We arrived at about 14:00 and followed the instruction to "Wait to be seated". (I wonder if this is where some people have gone wrong?). We were immediately spotted and...

I'll start this review with the niceties - when you finally get served and when your breakfast does arrive, the food is actually pretty good and had the rest of the experience lived up to that, this review would be very different indeed. Sadly, it...

The Deer Park is throwing away a golden opportunity - careering towards one and two star reviews when it would surely be possible to achieve fours and fives again.. The first few times we lunched here, about a year ago, it was fantastic - truly...

Very poor service. Firstly they have a strange system where ti sit outside you have to go in and then ask them ti come out and take an order. It took some time for them to come out, then we had to wait for the...

Ordered two breakfasts,food was excellent and value for money. Our waitress was polite and helpful. Will definitely be visiting again. Highly recommended

Visited twice now hoping that they would improve but unfortunately not. Upon arrival the staff were extremely ignorant, they stood around doing a whole lot of nothing while we waited patiently to be seated: didn’t even give a quick “hello”. When we eventually got to...

Visited today for lunch. Not a very friendly welcome. The young waitress who served us, wore a mask (which we understood) but she spoke so quietly it was difficult to hear her as the restaurant was very noisy. We ordered our lunch which took ages...

Hmmm, little bit disappointed to be served up normal cheap sliced white bread for toast, might as well stayed at home and saved £3.50. Normally you serve bloomer bread. The other 2 people in our gathering had bloomer bread for bacon sandwiches, so yes as...

We visited here over the weekend and were very impressed with the food. We arrived early which we are glad that we did as it got extremely busy by 10:30 and the two members of staff couldn’t cope with the amount of customers as we...

Met a friend on Saturday afternoon. Sat down no menus and asked what we wanted! We ordered 2 different types of tea. Mine was basic breakfast tea. Unfortunately not made with boiling water and was only just warm. I coul;dnt drink it. Not sure when...

Disappointing visit. I turned up and there were only 4 people already sat down. Plenty of tables available. I was told to wait to be seated. Ok, no problem, but then the lady decided to take a phone call, so I had to wait till...

I was blown away with this hidden gem, the quality of the food was outstanding, the setting is lovely with great views over the countryside and the staff were wonderful. Will definitely be back and I’m telling all my friends this is the place to...

We visit today great circle dog walk after walking fancy coffee and breakfast we was told NO Dogs in cafe/restaurant (cannot leave her in the car) What we can quite not understand told could sit outside very wet seats 10 min drive found The Bank...

Went for Sunday lunch on 10th October. Menu was disappointing compared to their normal lunch menu. Service was incredibly slow even though there appeared to be more waiting on staff than they have in the week. Eventually someone came to take the order. Ordered the...

Very disappointing. Had to ask if they did things as not given relevant menus-hadn’t been before. Wasn’t advised scone was warm when ordered it. It was steaming when slit, butter was served in warm dish & was melting, not good. Lunch choice quite limiting.

Our first visit. Beautiful setting. Delicious lunch which was good value . Unusual menu with lots of options. Latte was excellent and little flapjack a lovely touch. Gift shop was really nice. We all bought something! Welcoming and helpful staff. Well worth a visit. We...

Lovely location. Staff are very friendly, service excellent and food good. Interesting craft shop and good quality butchers also there

Popped here for lunch with a friend. The menu is amazing and it’s hard to decide but we had the goats cheese tart and the hot smoked salmon. It is phenomenal. So delicious and superb quality. Great, friendly service. It was so good we took...

We came here for morning coffee and weren't disappointed. Plenty of parking, nice outside space with tables and chairs. We sat outside and enjoyed good coffees, cream scones and toasted tea cakes. Beautiful views. The breakfasts looked delicious. Excellent menu. The farm shop had nice...

Excellent breakfast, great products and well cooked. Not too expensive either, which makes a refreshing change. Tried to go back last week, but it was full. Will be back.

Sat on the outside terrace and had coffees and bacon sandwich. Lovely tasty bacon. Also had a walk in the nearby woods. Very friendly and welcoming

First visit to the deer park and plenty of free parking on site. There is a cafe, shop and butchers on site, and fresh vegetables on site. A short walk from the shop is a forest walk and you can get onto the national forest...