The Cross Hands Hotel Restaurant in South Gloucestershire - Phone Number, Reservations, Reviews

Such a shabby place, plaster and paint hanging off the walls Sticky tables, food debris on the floor etc Loud staff lacking any finesse Toilet doors stained by people’s hand prints My Hunters chicken had clearly spent 5 minutes too long in the microwave as it was almost cremated. It was mentioned to the waitress but nothing happened Wife enjoyed her steak

Had a lovely meal here , on the way back home from Devon last week. It was reasonably priced and very enjoyable. Would certainly recommend the Cross Hands restaurant.

Ondanks de fijne ontvangst door een jonge medewerker is ons verblijf hier tegen gevallen. Het raam van de slaapkamer kon niet open, was defect. Bij het avondeten liep alles mis: starter onvolledig en aanvulling werd gebracht tijdens hoofdgerecht. Hoofdgerecht was niet oké. Alle roast en kip gerechten waren niet bestelbaar. Ook de dag daarna niet.Gevraagde wijn was niet beschikbaar. En de helft van de tapbieren waren er niet.

Went in sat at a table in the bar and went up to order to Sunday roast and was told they are not doing walk ins,the place wasn't full so they missed out on 2 adults meals and drinks

Great B & B; such pleasant, efficient staff throughout. We've stayed before & expect we'll stay again. And, good location, v easy to find.

Had an amazing meal, the service was top notch,the new manager was welcoming and had a lovely conversation with him. Will definitely be returning!

We booked at short notice online (day before), for the restaurant only, for 8 friends and family for Monday 5.8.2024. Great table, not busy, nice atmosphere in restaurant, unmatched parking. The gentlemen who was sole front of house in the restaurant is a credit to your organisation. The food & drink orders were accurate, food was delivered promptly, we all enjoyed our meals and any requests were fielded with a great sense of humour/good grace. We all had a great time. Look forward to visiting again.

Dropped in for lunch on a Tuesday - excellent! Very friendly staff, lots of space inside and loads of car parking outside. New management in place since July 2024. Excellent location and a great spot to meet up at - super easy to find from all directions. Just a few minutes off the M4 J18. Nice mix of areas within the pub - less formal pub area as well as more formal dining room area, but friendly service throughout. Will certainly return.

Found animal hair in my 6 year old daughter’s pizza, then we checked our plates and found dog hair in the food. We barely touched the food and drink, thus left after speaking to the manager who was apologetic but we was extremely upset. The excuse we was given by the manager. “We have a new chef that has a dog….” My wife just recently under went major abdominal surgery, my eldest daughter also had major surgery on her head, and on the day was my birthday. Imagine if they both ate the food and got food poisoning due to the dog hair!!!!! Cross hands you should be ashamed!!!!! We will not return here ever again and will be reporting it to local authorities. Update: REPLY TO CROSSHANDS: I would not of expected to be charged for food that was just served to our table and dog hair over all our dinners that we thankfully saw the dog hair before the meals were consumed. One of my daughters ate one or two bites of her burger before we noticed in my other daughters 6 year old childs dinner the dog hair,.. then proceeded to stop my family eatin, remove any food from their mouths, and check the rest of our food, which all had dog hair!!!!! We only had a couple of sips of your drinks that was served so if you think not charging me for this expereince then offering one free drink (which I refused) as an apology is acceptable to your business then I do not think you should be working in this industry. The excuse you provided "A new chef has a dog..." I think is beyond a joke... I think south glos. council would have one or two things to say about that no ? I do not know how you all managed to get a 5 start food hygeine rating,, however we will NEVER return to you premises EVER again. I cannot bear to think of the consequences if my family did fully indgest any of your food! You all should be ashamed really - serving dinner to people with animal hair. You need to be reported and get your act together its is not acceptable at all. We ended up going to the Bell Inn which as always is clean, friendly and fantasic food! Bell Inn you saved the day!

Brilliant place to stay. Comfortable, food excellent, service excellent. Will definitely stay again.

Sunday Lunch very disappointed broccoli too hard to eat, roast potatoes and carrots plus meat!!! Not an average Sunday roast served in pubs!!! Surprised at the lack of people.

Came in for a family meal and were looked after by Andy and Sam. Food was great as normal and service from Andy was exceptional

Impromptu stops are always a gamble, but this place is very highly recommended for a lovely service today and also serves fabulous coffee, the young gentleman was happy to fill my own cup so we could continue our journey after our comfort break, and price wise such good value, much less than a service station or motorway cafe, we will definitely call again if passing, thank you for making our day 🤗

First time we have eaten here, we had a starter and main, prices were reasonable, the meals were very tasty, there was a bit of a delay but Andy who took our order told us about a big party that was in and apologised that there may be a wait. The restaurant was lovely and comfortable, with nice moody lighting. Andy and another young male waiter were friendly and were brilliant in keeping us informed. We will definitely be going back.

My family and I had a meal here last week to celebrate my mums birthday. There were 9 of us so they put us in the private dining area. We are a loud bunch so this was much appreciated! The food was amazing! Couldn't fault it. Really friendly service and they couldn't do enough for us. Fantastic prices too! We will be coming back many times im sure. Highly recommended for a meal here.

Having read recent reviews I was unsure whether to eat here, however, service was excellent, food was hot & fresh. Grandchildren enjoyed there first visit to Crosshands & we will definitely return with them. Thank you to both Joshua & Sam whose service was both friendly and welcoming.

Very warm welcome, diverse menu including vegetarian options. Service from our waitress Kelly made the evening and was faultless. Atmoshere brilliant, surroundings comforting and welcoming, all finished off with excellent good value food.

Celebrated my sons wedding, was put in a private room and allowed to decorate the table and make it special. The meal was excellent, the service fantastic and they made us all feel welcome. Highly recommended for everyday and special occasions.

Dreadful. We were in there for 20 minutes without acknowledgement. The table clearly hadn't been wiped down after the last couple of sittings (dry crusty sauce) and the two tables we tried after were much the same with sticky drink spillage, crumbs and salt granules. Queue at the bar with no one behind it. We left without even ordering a drink. Management clearly not staffing the place adequately. Lovely building tho.

A lovely pub in a great location

We arrived for our family meal,to find that we were double booked. A very helpful and friendly member of staff Christine found us somewhere to sit and wait . She gave our granddaughter some sheets and crayons to do She kept us updated whilst we waited and when we got our table she still found time to come over and see if we needed anything whilst we waited for our meal

We booked their Sunday lunch for Mother’s Day. I have to say the food was fabulous and the staff were amazing considering how busy they must have been today. We all loved the food, thank you!

I have stayed here 3 times now due to business. For the value you can't go wrong. The hotel itself is very nice, staff are very friendly and professional with how a hotel/ Lodge should be run. The food is excellent. For the cost you can not argue. I would personally say I prefer this place to some of the mainstream establishments I have previously stayed in. This is my honest opinion and review. Go and see for yourself.

Come here on sundays, food is amazing, a lovely woman called Kelly serves us, she always has a smile on her face and is so friendly and talkative, she makes our meal 100 times better with her service kelly deserves 5 stars

We visited today 4th March for lunch. We were just passing and were not disappointed. It was spotlessly clean, both the restaurant and the toilets too. Staff friending. The food I would say was the best Greeneking food we have eaten. I would definitely recommend going there.

Had a lovely lunch today for my husband’s birthday so I’m so glad it was nice. We came for my birthday back in August 2023 and the food was awful - we complained to the waitress who just said ‘sorry kitchen is busy today!” This is our 1st time back since Aug 23 and we we’re obviously lucky today

Booked and stopped in the Crosshands for breakfast on the way back from a family wedding. We had a good breakfast but what made the experience the more enjoyable was the exceptional service offered by Donna. She could not have been more attentive and welcoming. Thank you.

Absolutely shocking food my partner ordered the lamb shank and this is what she got a microwave shank and not even a kids portion of mash. I had the Cajun chicken and all I got was fried chicken with no Cajun flavour whatsoever. We complained straightaway and they said that was the standard portion of mash for a £20 lamb shank but they did bring more out. They took my chicken away and brought it back but no different from the first lot. None of the staff bothered to come over and ask if everything was ok and when we left which we did as soon as we finished are food which didn’t take long they said in a cocky manor enjoy the rest of your day. Complete waste of £60 odd quid. I would never go back and hope that nobody has the same experience as we did. Such a shame a lovely building with lots of history is ruined by such poor service and food.

I am a regular here and always chose over a big hotel due to the friendly staff, great pub food and excellent value for money.

We had a lovely tasty lunch and were well looked after by Chloe and Dave. Very pleasurable. I was pleased to see I could swap out chips and peas for a nice light salad.

I have stayed here several times in different rooms, all have been great. Really lovely historic pub and hotel, food brilliant service excellent. Will continue to stay as and when work requires. Parking excellent best wishes Rob

The cross hands easily earns a five star rating from me. The pub area is clean, tidy and has a traditional look. The Beer is well kept and on par with real ale pubs in the area. I have had food from the regular and specials menu and found them tasty and filling.

Great local pub, great food great staff I left my Bluetooth earpiece there the other day and they very kindly put it in the office for me Top pub

Lovely food, lovely staff. Very friendly and welcoming. Was served by Chloe, Andy and Dave! What a great team, we will come again

Had a lovely lunch today. Dave was amazing, he was attentive and funny. Chloe was a joy to be around. What a lovely partnership they have to work together, bounce of each other and a credit to the company

Good honest food. Very helpful pleasant staff. Good service. I have been visiting this establishment for many years. On and off.

Four of us visited the cross hands tonight for some food. They were very busy with only one member of staff serving. But none the less the service was great and we will certainly be going back. Special mention to Andy, very polite and couldn’t do enough for us.

Had a lovely lunch today. Dave was amazing, he was attentive and funny. Chloe was a joy to be around. What a lovely partnership they have to work together, bounce of each other and a credit to the company

Stopped after a long drive. Conveniently situated near M4. Nice food and setting. Service very good. Thank you Donna and Chloe.

After visiting in January (sat in the restaurant) and having a fab lunch we decided to return (sat in the bar area). A warm welcome from the bartender and friendly and attentive staff. Ordered two lamb shanks and Asian sticky pork which didn't disappoint. A little wait but worth it!! Highly recommend. We will be back 😊 Only suggestions would be to let customers know if there is going to be a wait and if possible a roaring fire would be fab!! See you soon :)

Went for a celebratory family lunch. 7 of us took over 2 hours to get the main meals which were a mix of ok, warm and cold. Carvery looked more like a school dinner with luke warm, gloopy gravy. Clearly not enough staff on however those there were helpful but definitely not recommended.

Thought we would try it out as reviews were good, only two members of staff running bar and restaurant, lovely ladies but rushing round all evening. Went to bar to get own drink as didn’t get asked, meat was fatty ( weatherspoons looked 10 star up to this plate ) and fish dish had no flavour, couldn’t be bothered to stay for pudding. Really disappointed but not a reflection of those two poor staff members that were rushing around

Popped in for a quick bite to eat one evening whilst visiting the area. It's a grand old building, oldy worldy, with a few nooks and crannies inside. Welcomed by a very friendly chap who told us where the restaurant area was, we were shown...

Awful Sunday lunch. The meat was dried out and curling at the edges. Cold roast potatoes. No crackling or parsnips, even though these were on the menu. Yorkshire pudding was abysmal, can't believe the chef served it! Totally soggy. Too thick gravy and not enough of it. Kids corn on the cob dry and wrinkly. Slow service, we'd booked a table but no one seemed to know where our table was. Was directed to a table with 3 seats (we were a party of 4), then to a table not set and again with 3 seats, even though lots of other tables were available. We paid as I felt sorry for our waiter as he said people were off sick, but I regret that now.

Had a tasty lunch with great service from the friendly staff. Lovely pate and steak was delicious. Good value, will be back.

Pop in for a few drinks , as we do from time to time as we don’t live in the area , when we was about to leave I picked my brand new coat up , only for it to be ripped all down the...

Brilliant stay and a fantastic breakfast with amazing service especially from Donna who was excellent! Highly recommend.

Stayed here for the one night and was disappointed from arrival to leaving..couldn’t wait to leave to be honest..stayed in a double room which isn’t cheap at £70 a night the room was outdated and dingy lampshade above the bed was dirty and broken walls...

I fnd it disheartening to believe that the management of this establishment is actively contributing to a negative dining experience. Despite our attempt to order Sunday lunch at 12:30 pm, we were informed they had only pork left after supposedly selling out. Even with a near-empty venue, the available menu options were limited, with only one rump steak remaining. This experience led me to contemplate searching for an alternative Sunday lunch venue on my phone within the area, having all travelled a distance to attend with friends, despite having a pre-booked table. I would strongly advise checking reviews before considering this place, as it proved to be a substantial letdown for a hotel/restaurant of its caliber. It's unfortunate that such a flagship establishment appears to fall short, possibly reflecting on the board of directors and others in how things are progressing at this outlet.

We had a Sunday Roast here today. It was for a group of 4 and a last minute plan, it was nice & busy but managed to get space in the bar for lunch. Service was only given 4 stars due to little longer than average wait at bar to order food & drinks, as the bar staff were clearly working as efficiently as they could with the volume of customers at the bars at time of our arrival. However they saw we were waiting & apologised for the wait and would come to us as soon as able. Which they did. Sunday roasts were pork for my party & mushroom & Stilton Wellington for me. It was lovely. Very tasty and portion size just right rather than being too large as often is in pub/restaurant venues. My friends reported the pork was tender. The wait for food was not long considering busyness of venue and serving staff helpful, professional in their service. We finished and then went onto order dessert which again was very pleasant. Having crumble, chocolate brownie & cheesecake between us. Overall the food was very good, service was professional and venue of this age very nice. The team could do with more staff for Sunday service but this could be due to reasons unknown to us. Hotel was clean & tidy with nice ambience. Toliets clean & tidy. I have read other recent reviews and cannot say I experienced the same as they have. I would recommend this place for a visit and will visit again in the future.

No Beef, no chicken, no steak, no salmon, no lamb shank. 1:15 Sunday. Do I need to say anything else? 😂 I'd have found it pretty funny if I wasn't so hungry. Very very poor.

Having enjoyed previous visits and meals at the Cross Hands, we booked a meal to finish off the day of my Father’s birthday . This time sadly our meal didn’t come up to the standard we have previously enjoyed. My Fathers first choice of meal...

One of my favourite places to eat around Yate. We always get a great welcome from Tina and the team. Nothing is too much trouble and always seem to be happy to help. We ordered the belly pork with sticky rice and a side of...

We visited on New Years Day without booking. Although we had an incredibly long wait (over an hour but we were told it would take a while) the food more than compensated. My partner had chicken and our friend had bangers and mash which they...

Came with family and friends. Brilliant food and service. Never had a bad meal here, and usual high standard or service supplied today. Thanks to Jo for taking care of us. Merry Christmas to you all!

I drive by this place to work every day for ten years so thought it would be nice to visit for a meal with family. Not overly friendly place, early Sat eve and beer was gone, limited menu, service was curt and all staff seemed...

Our party of four thoroughly enjoyed the day. Waitresses Jo and Tina made the day extra special. The restaurant was spotless and the food 10/10. Vegetarian Wellington and Strawberry Cheesecake are enough to make me visit again. Overall the cost was a pleasant and reasonable...

Came here on the off chance as it was equidistant for us all and I have to say what a lovely place. Food was excellent, great value for money, ambience brilliant and plenty space between tables. It was very busy (Saturday lunch) so service was...

Absolutely fantastic night out! Four of us, me, my wife and two friends who quiz together decided to have the Christmas meal. Food was very good, and plenty of it! Service exceptional from everyone. A thoroughly enjoyable evening, thanks to Andy, Jo and all

I really don't know where to start as frankly I'm still a little shell shocked and in disbelief. We booked a table for 6 for 7.30. We arrived about 15 mins early so thought we'd have a drink first. There was nobody behind the bar...

Fab service from Jo for breakfast during a Sunday morning car meet. Always makes our visits to the restaurant a pleasure.

I met a friend for lunch yesterday and the gentleman who served us could not have been better - pleasant, helpful and with just the right amount of attention. The food was good too. The ambience and atmosphere suffer when there are so few people,...

All Staff were very welcoming and friendly. The meal we had was good, but it was a shame that the Sunday menu was a limited menu in order to include Roast Dinners, but they had run out of the Roast Dinners, and the Salmon, thus...

Such a good restaurant! The food was absolutely amazing, especially the camembert sharing platter and the lamb shank. They had some items off menu but when we asked they explained why and we understood that it was beyond their control so this was no issue...

We stopped here on spec on Tuesday . The four of us found the staff friendly and joined in our friendly banter with good humour. Our ladies had delicious fish and chips while my friend and I took the word of the manager who recommended...

Sunday dinner was amazing and the big plates were amazingly huge can’t eat them all but definitely will be coming back

Four of us enjoyed a very good lunch at the Cross Hands. Two of us enjoyed Steak which was perfectly cooked to our request. The Scampi was plentiful and the Sausage and mash was very good. The service was excellent and overall we all enjoyed...

Visited 3rd Sep as a bday treat. Booked a Sunday Lunch. Thought we would give it a try. I ordered the trio of roasts. My daughter ordered the chicken in a basket. To drink a Coke Zero and a Provence spritz. The spritz is a...

The roast dinner was barely warm, you could tell the food had been sat around and then just put on a plate. It says on the menu that you get lashings of gravy, however there was hardly any gravy on our plates, you get 2...

This was my second time staying at the Cross Hands Hotel. First time a few months previously was OK as was this stay. On my first stay I had breakfast and this time I only ate in the evening. The food was nice enough but...

This is a very conveniently located pub right on A46 and near to the M4 so it gets a lot of passing trade as well as local patronage. It has history and character a plenty. The menu is very reasonably priced although I think I’d...

What a delightful lunch, Camembert was delicious! Served by Jo who was fantastic. She was attentive and ensured we were happy throughout. I will definitely be coming back again because of her!

A really lovely breakfast. Shane was so helpful, nothing was too much trouble! One of favourite places for breakfast.

Great pub for reasonably priced food. Our waitress Jo always makes us feel so welcome. Recommended as a place to meet friends.

Stayed for one night and breakfast. A last minute booking and I should have checked the reviews. Such a shame as it is set in such beautiful countryside but someone needs to rescue this place from its current neglect and apathetic staff. Shame on you...

So, who was the IDIOT at GREEN KING that changed the menu at The Cross Hands Hotel so that 'WALK IN's can't order a pancake breakfast as can residents !!!! We have eaten breakfast, lunch and dinner 2,3 or 4 times per week since before...

Roast very poor, vegetables not freshly cooked, not even hot. Also brought wrong order and were impolite. Poor service.

Note to self, read the reviews BEFORE booking a hotel! My husband and I were celebrating our 43rd wedding anniversary and decided to visit a few places of interest in and around Bath for the weekend, with the places of interest all mapped out I...

This venue needs a management overhaul and leadership to address site issues. Issues are lack of foresight, poor quality of some accomodation, bar facilities (extremely poor)(beer), inappropriately dressed restaurant staff (wearing of very short shorts), lack of staff training and supervised support. Breakfast menu items...

Stayed for one night. Room was okay, but tiny, had to walk sideways to get into bathroom and shower cubical and knocked my shoulder on the TV getting out of the bathroom. WiFi and TV reception is awful. Only a few channels with signal and...

Lovely stay, bed very comfortable, friendly and helpful staff, great food, would definitely stay again.

Nice as a pub, but disappointing as a restaurant, as you are eating pub food, not restaurant food. My companion and I both chose sea bass with risotto and peas - one of the higher priced options. The sea bass was slightly overdone, crispy skin...

Staff were friendly and food was really nice sat in the garden which was very pleasant in the sunshine lovely place

The most non friendly welcome and rude barman. Followed by the worst food I’ve had. We were travelling and popped in to a very unfriendly welcome. We sat down and decided to order food. I noticed they did blue light card which I have for...

Stayed here with some friends. Rooms were well appointed and comfortable and were a good price. Staff were friendly and helpful. We also ate in the restaurant and had brekkie. Both meals were really good, had good service and again a good price. We would...

Visiting family in the local area, booked a room and table for 10. Room very comfortable, a couple of issues but nothing groundbreaking. The hot tap bizarrely operates the wrong way round (and the tap consistently drips), some of the lights didn’t work and a...

We had dinner and overnight stay. Really enjoyed dinner and room’s very clean. All the staff friendly and helpful

Driven past The Cross Hands on numerous occasions never stopped for a meal until today. Stopped in to have a evening meal, pleasantly surprised as the service & food were excellent. Well done to the staff for providing this service and will definitely be returning...

I had steak; on the menu it says "recommended medium" so I just asked for it to be done medium. I usually have medium-rare but thought I'd trust the recommendation. The steak I was presented with was the reddest, bloodiest I've ever had, and disagreeably...

Friendly and efficient staff. Menu a bit limited and food was adequate. Building interior looking very tired.

The menu is very retro - the full 80s( and earlier) vibe including chicken in the basket. I had the soup from the specials list. It was described as spicy minestrone and lentil soup. Definitely took me back to my student days. Straight out of...

Me and my partner came in for lunch over the Christmas holidays. The pub was very busy and it didn’t look like we were going to get a table. But the staff were able to find us a table in the restaurant. Our waitress Maia...

Everything was outstanding!!! On arrival there was adequate parking, we were made to feel very welcome and our room exceeded our expectations. We sat in front of an amazing log fire and enjoyed cocktails from the bar while waiting for our food order. Our meal...

We went for food here and it was really disappointing. Salad way past it's best, brown and limp, and the fishcakes were burnt too. I managed to pick the fish out of the middle which was edible. I wouldn't recommend to anyone. Terrible.

We always go out for a meal as a family on Christmas Eve and this year we thought we would treat ourselves to a meal at The Cross Hands, however, unfortunately we were very disappointed. The only time available was7.30pm. We arrived 15 minutes early...

It is now late on Christmas night 2022 and I would like to thank the management and staff of the Cross Hands for a job well done. We joined them for Christmas Lunch, the food and service was excellent. Looking forward to joining them again...

The person who I'm guessing has been trained as a "chef" may need to go back and do a class on cooking steaks. I'm no trained chef but even I can cook a steak "medium". My first steak came out cooked well done and then...

Popped in for some lunch and to catch up with a friend! Ideal location as for my friend and myself it’s equal distance for us to travel! A week before Christmas the restaurant was full and plenty of Xmas decs, so a good ambience! They...

On a positive the staff were attentive and friendly. That’s where it stops! Dinner this evening was on the whole poor but edible. Firstly furniture was tired and uncomfortable. Lasagne was reheated in the micowave Pie was ok but reheated vegetables that had gone floppy...

Couldn't fault the breakfast and coffee Shane was lovely ,calm and helpful and on his own . Would definitely go back .