The Cross Hands Hotel Restaurant in South Gloucestershire

Came here for food with my girlfriend. Location and look was lovely and atmosphere was very nice too. Food was alright, would give it 4 stars just about. Service was not great however. At the beginning we had one lovely waitress serving everyone but then she swapped for another waiter who was inattentive and rude. We were sat around wanting dessert for 25 minutes before we gave up and asked for the bill. He did not come over, instead he plopped the bill on the end of the table and said to pay at the bar ‘cause he was busy’. The restaurant was hardly half full.

Lovely Sunday Roast! Excellent service from all those who served us, especially Chris!

Food was good and drinks were amazing. Paul and Jon W welcome me like no other love the staff in general and everyone was welcoming. 5 out of 5 will come back again

Had an amazing meal with my family, service was brilliant. Looking forward to my next visit.

Great value for money with the lighter bites menu and service was wonderful thanks to Chris

Great food, quality and price. Good, friendly service and nice atmosphere.

Old school hotel with friendly staff. Good, reasonably priced evening meal. Breakfast is good quality but sooooo slow. Over 50 minutes from ordering to getting my eggs benedict, despite chasing twice. That’s too slow particularly for a weekday morning. Early warning and suggestion of faster alternatives would have been appreciated.

Very clean. Huge meals. Lovely helpful staff. Definitely worth another visit.

We came for a family meal. The food was very good. The service was brilliant and staff were very friendly.

Great light lunch. Excellent value friendly service.

Lovely staff. Couldn’t do enough to help. Really lovely food. Room was great. A few minor things but nothing you couldn’t overlook

Room is lovely and clean, staff are very friendly, location is great and food was delicious.

Service was good everyone was lovely ,food was delicious and came out really fast would definitely go again

This spot was an amazing getaway with clean facilities, an amazing room and yummy food. Paul and his team were very friendly and made us feel welcome, would recommend.

We turned up on a Friday evening, unannounced and without booking. That seemed to present no problem and we were welcomed enthusiasticly and offered a choice of tables in the lower restaurant level. We ordered drinks at the table and enjoyed these while taking our time over the menu. We were warned that several items were off, but none of those had been close to our choices. I chose gammon steak and chips, my partner opted for a steak. The food arrived after about 20 minutes, which I think is perfect. The food was predictable, good sized portions, well presented and enjoyable. Personally it wasn't hot enough for me, particularly the peas, but that's just me I think. When it came to paying we wanted to use Blue Light card for the first time. We had a problem, the ap was misbehaving and we couldn't get it to work. Paul, our genial larger than Life Scottish host, though busy, was so helpful and talked us through the procedure. All in all a very pleasant experience. We would and shall return.

Went with family for a Sunday roast, disappointed that the food was luke warm and appeared to have been heated up possibly microwave ( piggies in blankets definitely) The side order dishes were small portions and also luke warm. Disappointed, edible but really average

Amazing food and amazing atmosphere and great service from Lewis and Sam. We all had a lovely time with Georgie the dog. We come he once a month and everyone we come here the food amazing and staff are lovely

We started to come to the Cross hands a few months ago. Every single time the food has been amazing. We have tried different dishes and always loved the food. Sam was so friendly and welcoming, giving attention to our dog . We are surprised, that the place wasn’t packed out. There a welcome addition of a hotel. When my mother comes down, I’ll definitely be booking a room for her

Nice quiet and cozy hotel and pub / restaurant. Good pub food and selection.

Love this place, great staff, lovely rooms and fantastic food. Charismatic!!! You'll know what I mean when you come here!!

Amazing food and a comfy bed aswell as great service

Dinner was amazing.such an amazing place!

Very friendly staff , hard working. Regularly stay for business purposes throughout the week, good location. Great food !!

Wonderful lunch menu. Such good value. A friendly service in a beautiful location

Felt really welcomed and service was great ,food was out fast cooked to how I ask.

Food was lovely! Mac and cheese sauce was a bit less consistent than I’d hoped, but the staff were very lovely and gave great service, and apart from that small nitpick the food was great. Would absolutely go again.

Really delicious Sunday roast. Perfect for 5 of us including a baby

Warm & ambient atmosphere with attentive friendly service. The steak & ale pie is excellent

Good service from Jake, Jo and Sam

Excellent friendly service from Jacob, Joe, Sam & Angela. Thank you

My daughter and I stop in every two weeks. With a blue light discount it makes worth while for us. We really do enjoy our stops and generally always have a roast. But, the quality of the roast is so inconsistent! Last Sunday it was top notch, meat, gravy etc was bang on but another week it can almost be inedible. It was quite bad at one point we stopped coming. The place has definitely not been the same since the manager Andy left last year. I enjoy it when I see Joe (bar) working because I know I'll get good service and another young lad (restaurant) as they are consistent and they know us now. I've seen a lot of staff come and go over the years and it really does effect the pub and the quality all round. But, we will still keep coming!

Super friendly staff and l ovely food!

Came with a party of 13 including 5 children, we hadn't booked. The Cross Hands we're really good and and put us in a private room, they we're absolutely brilliant.

We didn’t book but they put 13 of us up for meal (a lot of kids!!) they were great and so happy to help! Really friendly service and lovely food. Thanks specially to Sam!

Booked for a birthday gathering; I was advised to pre-book food. I don't often like this, as I like to choose on the day. But it was so much easier, and they accommodated those wishing to change. Food came out in great time; they allowed a closed area for us as we had children. The staff were brilliant. I would definitely recommend. Food good portions Great value for money on food drinks Service amazing

Come here for the first time today and was blown away by the service and quality of the food. 10/10 would recommend

Local pub great beer and service,... Very pleasent staff, pleasure to come to, and a great place to eat

"Above and beyond: Exceptional service and care." We were delayed on our journey, but Sam, the duty manager, took the initiative to phone and check if we were still on our way. When I confirmed we were, he let me know the kitchen was due to close at 9pm, just before our arrival. Instead of leaving it there, he spoke to the chef, who kindly stayed behind to prepare a meal for our party. This is what exceptional service looks like. Sam didn’t have to track down my details and call, and the chef could have easily left at the end of his shift. Their actions went above and beyond, and they are both an absolute credit to the hotel. Highly recommend.

Perfect place to meet family. Just off the M4. Great food and excellent service. So reasonable with wonderful, friendly staff who couldn't do enough!

Stayed for a meal and the meals were amazing service was amazing, John was a fantastic!!

Thanks very much for a fabulous stay

The pub is very un welcoming. Three fire places and not one was lit on a cold winters night. Asked the barman why and he couldnt really answer. Absolutely no atmosphere and the lounge has been converted into a pool table room. We shall not visit again.

Had a christmas meal here with the family that was delicious, atmosphere was great and the staff were friendly as always. Always happy with the service and food provided!

Christmas lunch at The Cross Hands, Old Sodbury was amazing. Soufflé, roast turkey and a cheesecake that was soooo delicious, and then a mince pie and coffee. Thank you so much to Paul and the staff for excellent service and attention to detail, with special thanks to Sam and Jacob. A truly wonderful meal that made our day special. The Festive Fayre meal with had there with friends on Saturday was equally as delicious! Highly recommended for amazing food and great service.

Went for Dinner on Xmas eve, food was very good, staff mega friendly, definitely we will be back again.

Visited many times and the food here is always extremely good. The Salmon fish cakes are outstanding , I gad them today. The menu has a wide choice so you will always find a meal to enjoy

Lovely food and atmosphere, friendly staff

Had a great meal here last night to celebrate our wedding anniversary. Welcoming atmosphere, friendly staff, good service and food. Will be returning soon.

Fantastic meal with my Daughter and Grand children. Great service, lovely food (all clean plates) and good value.

We had a table booked for 1.15, we arrived a little early and were shown to our table, we were told our waitress would be over to take our orders in a few minutes, 45 mins later we had to chase for our server. We placed our order, and the drinks came over shortly followed by our starters, we then had to wait a further 45 mins before our main course arrived. When it did arrive the meat on the roast was only warm and not hot like the rest of the food on the plate. I will not be coming back to the Cross hands any time soon.

Following a brief, weather affected, visit to a nearby National Trust (NT) property, we called-in here for a snack lunch. We would have preferred to eat in the NT café, but it was rammed, and getting a table was impossible. We were aware of options further away towards Chipping Sodbury and Yate, and also eateries in the small villages on the A433 towards Tetbury. Our last visit to this hotel/pub/restaurant was probably back in 2015, and to be honest at that time this wasn’t the smart and comfortable place that it is now. We did have a meal during that earlier visit; the lack of both food quality and comfort was probably the reason our return being so long-coming. There is now an air of space in the bar area which is most agreeable, and the furnishings are of good quality. Happily we were able to find a free table, in the bar area, and therefore have a snack meal in comfort. The alternative would have meant taking a table in the, attractive and welcoming, restaurant which we understand does not offer snack meals. Also, from what we could see, it was quite busy in the restaurant. We studied the menu and both chose from the Ciabattas menu, deciding that the “Rump Steak Sandwich” was a good option. The “thinly sliced” rump steak was to be served in a ciabatta roll with crispy onions, rocket and mayo, served with English mustard mayo on the side. To complete our order we chose an Americano coffee with hot milk each; these were delivered promptly. The snacks were not long in arriving and looked good on our plates. The ciabatta sandwiches were tasty, and all of the steak on my Partner’s plate was perfectly good. My sandwich was not as good; with about 15% of the steak being inedible gristle. I raised this matter with our waiter and he said that the lack of quality would be brought to the attention of their supplier. This of course missed the point; in that it was me that was out of pocket having paid for my sandwich expecting to eat it all. Thus I did not receive value for money because of their quality issue. What we had for our snack meals was otherwise good with a very strong mustard mayo. The service was pleasant and efficient. We were very impressed with the lower wine prices, in comparison with other local establishments we have frequented, for the same brand of wine. Sadly though, as it’s too far to walk and there is no bus service, we would have to drive here and then not be able to share wine.

We’ve been going to The Cross Hands for many years and today’s experience was the best for a long time. Paul and his team did an excellent job making sure we had a great time. We especially liked the dog menu. A great dog friendly pub we will recommend to our friends and clients.

Gotta say I wasn’t expecting much, a place to grab a bite and sleep whilst attending a family party that’s about it, however we very much enjoyed our stay the room was clean and very comfortable and the food was also very enjoyable, but the highlight was the staff who were very friendly and couldn’t do enough for you. Highly recommended

Really terrible service someone needs to get a grip on this business management rubbish. Staff over worked clearly being let down by poor management team. This place used to be banging great food really happy atmosphere now it’s like faulty towers on a bad day. Menu change is rubbish up to old menu and the prices have gone up no wonder the place is so empty.

Me and my family had breakfast with Santa at the cross hands and thoroughly enjoyed the experience. The staff were friendly and helpful + the food was great with various options for gluten and milk free members. We will certainly be back and hope to do the same next year

We attended the cross hands at the beginning of December. My father had come down to visit and needed a last minute place to go for food. Kirsty and Kelly squeezed us in no problem at all. Everything was cooked brilliantly and the service was amazing. We will definitely be going again.

Great location for stopping off from travelling. Bar food very good and staff always very welcoming which has lead to us visiting often for many years.

We have just come back from our 3rd stay here, location is great for us visiting family and friends. Room - we always book a superior room. The bed is comfy and we always have a good nights sleep. The linen is always clean and fresh, the room is cleaned daily with tea,coffee etc refreshed. Service in the bar, restaurant is always good. Food is good value for money. Our breakfast server while we were there (Kirsty) was amazing, she remembered our bread white and brown preferences and always served us tea and coffee at the table. We found out on our last day she hadn't been there for long, hang onto her she is a credit to the hotel. What I will say is if you don't like road noise don't stay here, the hotel is on a very busy crossroads and road noise for those who don't like it will be an issue. The building is a listed coach house and the upkeep must be a bottom Less pit, decor could do with a tidy up and the finish in the rooms could be better, but saying that we loved the quirkiness on mismatched furniture and cracks in the walls the building has a story to tell and a very long history in hospitality. Thank you Paul and the Team

Excellent lunch for everyone. Advance room booking for 10 people was good and menu selection correct. Friendly and really helpful staff in reaturant & Bar. Really enjoyed the experience. Large car park and no hassle Back next month with a group of 12 !!

We went to the cross hands for tea in Sunday. We took a dog with us and we all enjoyed our meal clean plates all round. My mother in law was looking at the lunch set menu she was a bit disappointed as the pate is no longer on there. But we would come back again and would like to try the lunch set menu if you had a few more starters on it. The staff are always friendly and welcoming and say hello to our dog which she loves

Avoid at all cost. We paid for a two night stay to be tortured. Very noisy due to road. Road went quiet between 3-4am other than that traffic is relentless. Bed was uncomfortable. Bathroom was huge but the water is cold. Music from the bar below is loud in the room, especially at 7.30am aswell as tables and chairs being dragged around. Door leading from bar up to accommodation slams shut each time anyone goes up and down. Staircase was outside our room so we had the joy of that too. Asked at check in for a quiet room!!! Spoke with Manager who was looking at a move for us. Told us to go up to our room and he would come up. Never saw him again. The whole place needs gutting it's dirty and horrible.

Took my mum here for her birthday dinner last night. Our server was absolutely hilarious. Always loved the cross hands it’s a lovely place to go for food or a drink!

Accommodated a 99th birthday celebration. All handled professionally and efficiently, and all with a smile. Thank you very much, we all had great food, and a lovely time

We didn’t stay over night but the pub and food was lovely! Dog friendly and just a really cosy atmosphere. We will be back! The roast dinner was delicious!

We had a lovely dinner! Service was great. Food delicious. Most recommended.

We booked a table as we we're celebrating our engagement and we're greated wonderfully by the staff who accommodated us at a table to suit my disability despite it not being in the dining area. We ordered a starter of a sharing board and it was incredible as the quality of the meat and cheese was 5star and the quantity was impressive. We we're then recommended a champagne by the manager Paul who congratulated us and was super friendly and professional whilst also respecting our privacy. The mains did not disappoint as my partner had the lamb shank which literally fell off the bone and I had the risotto which was one of the best risottos I've ever had and I've been to alot of Italian restaurants! The staff were so kind and lovely towards us which made our experience on point. I can't thank the staff enough and the chefs for the incredible service and food at affordable prices. We can't wait to come back! Thankyou crosshands for making our celebration perfect!

Had a good stay and some nice food

Lovely pub. Staff are excellent, but don't expect the parent company manager to welcome you. They refuse to employ enough catering staff for walk-in customers. Had to wait 2 hours for a meal.

When we arrived, there was no one to check us in, we were told someone would be right with us but 10 minutes later and still nothing. We were then told they were busy dishing up desserts so we would have to wait. It was a disgrace

Freindly pub, Good accomodation. Great food. :)

Excellent staff, very friendly and professional. Food good value.

What an excellent evening. Lovely meal. Lovely service.

Great service - catered for last minute changes in numbers. Would visit again!

Lovely evening good food and very attentive staff, would definitely recommend

Food is excellent, atmosphere great, staff really friendly and provide great service. Definitely recommend.

Paul the Scottish chap is tremendous . I have family from largs (in Scotland) he made us feel very welcome

Food was great, really enjoyed the atmosphere. Kelly was a lovely waitress. Thanks very much an enjoyable evening

Dave was amazing!! Excellent service food was lush

Kelly was a delight of a waitress. Paul was very helpful and welcoming 5*

absolutely fantastic, service was great last night surved by freya she was excellent

Had a lovely lunch today with friends. The lamb shank was amazing as was the beer.Lovely building with a great location. Thank you Cross Hands, we will be back

Came here for a wedding , the staff were an Attentive and friendly. The food was amazing I had the pie and chips the food was fresh and hot . Would definitely come again and would recommend this pub to family and friends.

Came for a wedding reception being my first time here and the staff were very friendly and the food was delicious. The scenery is beautiful.

Great hospitality, lovely food, friendly staff

Had an over night stay last night and must say what excellent service I received. Room was clean, food was excellent and staff was friendly and very approachable. Highly tecommend

Brilliant service yesterday lunch time served by Paul who’s new to the pub, great new menu katsuc curry was lovely. Will be back again

Such a shabby place, plaster and paint hanging off the walls Sticky tables, food debris on the floor etc Loud staff lacking any finesse Toilet doors stained by people’s hand prints My Hunters chicken had clearly spent 5 minutes too long in the microwave as it was almost cremated. It was mentioned to the waitress but nothing happened Wife enjoyed her steak

Had a lovely meal here , on the way back home from Devon last week. It was reasonably priced and very enjoyable. Would certainly recommend the Cross Hands restaurant.

Ondanks de fijne ontvangst door een jonge medewerker is ons verblijf hier tegen gevallen. Het raam van de slaapkamer kon niet open, was defect. Bij het avondeten liep alles mis: starter onvolledig en aanvulling werd gebracht tijdens hoofdgerecht. Hoofdgerecht was niet oké. Alle roast en kip gerechten waren niet bestelbaar. Ook de dag daarna niet.Gevraagde wijn was niet beschikbaar. En de helft van de tapbieren waren er niet.

Went in sat at a table in the bar and went up to order to Sunday roast and was told they are not doing walk ins,the place wasn't full so they missed out on 2 adults meals and drinks

Great B & B; such pleasant, efficient staff throughout. We've stayed before & expect we'll stay again. And, good location, v easy to find.

Had an amazing meal, the service was top notch,the new manager was welcoming and had a lovely conversation with him. Will definitely be returning!

We booked at short notice online (day before), for the restaurant only, for 8 friends and family for Monday 5.8.2024. Great table, not busy, nice atmosphere in restaurant, unmatched parking. The gentlemen who was sole front of house in the restaurant is a credit to your organisation. The food & drink orders were accurate, food was delivered promptly, we all enjoyed our meals and any requests were fielded with a great sense of humour/good grace. We all had a great time. Look forward to visiting again.

Dropped in for lunch on a Tuesday - excellent! Very friendly staff, lots of space inside and loads of car parking outside. New management in place since July 2024. Excellent location and a great spot to meet up at - super easy to find from all directions. Just a few minutes off the M4 J18. Nice mix of areas within the pub - less formal pub area as well as more formal dining room area, but friendly service throughout. Will certainly return.

Found animal hair in my 6 year old daughter’s pizza, then we checked our plates and found dog hair in the food. We barely touched the food and drink, thus left after speaking to the manager who was apologetic but we was extremely upset. The excuse we was given by the manager. “We have a new chef that has a dog….” My wife just recently under went major abdominal surgery, my eldest daughter also had major surgery on her head, and on the day was my birthday. Imagine if they both ate the food and got food poisoning due to the dog hair!!!!! Cross hands you should be ashamed!!!!! We will not return here ever again and will be reporting it to local authorities. Update: REPLY TO CROSSHANDS: I would not of expected to be charged for food that was just served to our table and dog hair over all our dinners that we thankfully saw the dog hair before the meals were consumed. One of my daughters ate one or two bites of her burger before we noticed in my other daughters 6 year old childs dinner the dog hair,.. then proceeded to stop my family eatin, remove any food from their mouths, and check the rest of our food, which all had dog hair!!!!! We only had a couple of sips of your drinks that was served so if you think not charging me for this expereince then offering one free drink (which I refused) as an apology is acceptable to your business then I do not think you should be working in this industry. The excuse you provided "A new chef has a dog..." I think is beyond a joke... I think south glos. council would have one or two things to say about that no ? I do not know how you all managed to get a 5 start food hygeine rating,, however we will NEVER return to you premises EVER again. I cannot bear to think of the consequences if my family did fully indgest any of your food! You all should be ashamed really - serving dinner to people with animal hair. You need to be reported and get your act together its is not acceptable at all. We ended up going to the Bell Inn which as always is clean, friendly and fantasic food! Bell Inn you saved the day!

Brilliant place to stay. Comfortable, food excellent, service excellent. Will definitely stay again.

Sunday Lunch very disappointed broccoli too hard to eat, roast potatoes and carrots plus meat!!! Not an average Sunday roast served in pubs!!! Surprised at the lack of people.

Came in for a family meal and were looked after by Andy and Sam. Food was great as normal and service from Andy was exceptional

Impromptu stops are always a gamble, but this place is very highly recommended for a lovely service today and also serves fabulous coffee, the young gentleman was happy to fill my own cup so we could continue our journey after our comfort break, and price wise such good value, much less than a service station or motorway cafe, we will definitely call again if passing, thank you for making our day 🤗

First time we have eaten here, we had a starter and main, prices were reasonable, the meals were very tasty, there was a bit of a delay but Andy who took our order told us about a big party that was in and apologised that there may be a wait. The restaurant was lovely and comfortable, with nice moody lighting. Andy and another young male waiter were friendly and were brilliant in keeping us informed. We will definitely be going back.