Based on 1.490 opinions finded in 4 websites
Based on 1.490 opinions finded in 4 websites
Opinions
The head chef and the kitchen staff is very professional and always deliver the best quality anytime. The food quality is always the best. It is a very lovely pub. I'm coming back here very soon.
Csabika Szelezsan . 2024-11-19
MORE AT Google
Service good but food crap Basic sausage and mash 15£??? I had crab fish cake which I was all batter more than crab Didn’t offer free free or pudding Won’t go there again!
Katherine Routledge . 2024-11-15
MORE AT Google
Delicious Malabar prawn & monkfish curry with super crispy samphire
Howard . 2024-11-12
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Very busy on arrival had booked had to wait a few mins for a table . A few of the choices were not available. . Waiters all very friendly , waited a long time for our meals I think our order may of been missed . When the food came it was excellent sooo tasty , worth the wait
Sarah . 2024-11-10
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Service was excellent and due to it being a rugby pub was very busy after an international game…this did not affect the service…food and drink was good only problem is that they had run out of a lot of dishes.
Duncan . 2024-11-09
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Fantastic bar maid. Super friendly and helpful. Great food and prices. Really enjoyed the lunch and atmosphere. 5 stars
savannahwhiffin2016 . 2024-11-04
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By 330 most of the roast options were gone, along with some of the dessert options. The ambiance/overhead lighting was subpar but the staff were nice and attentive.
Michael . 2024-11-03
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I’d booked a table for two but arrived an hour or so earlier. It was interesting to see how many people needed to be turned away as they hadn’t booked. I sat at the bar for an hour or so and enjoyed the team’s interaction. Once we were seating and ate, the food was great. Thanks team.
Dan . 2024-11-03
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Really good idea for the kids on Halloween half term loved the music and the kids thoroughly enjoyed hope to see it next year :)
Colina F . 2024-11-02
MORE AT TripAdvisor
Enjoyed a fabulous reasonably priced lunch here. Had fish and chips and the fish was very tasty. One friend enjoyed her jacket potato - cheapest ever had
Paulette G . 2024-11-01
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lovely and family-friendly place, always will come here as it’s an annual thing i do with my family every year, has a good atmosphere, friendly and kind staff, nice quiet place to have some time with loved ones. definitely recommend!!
Departure02249364250 . 2024-11-01
MORE AT TripAdvisor
Fabulous all round!! We will definitely return!!
Abbi Collins . 2024-10-28
MORE AT Google
Brilliant pub, superb food, great setting
Luke Beale . 2024-10-27
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The food is delicious and you will not be disappointed by the menu if you make the decision to spend your Sunday here. However the service was very slow, and lack of communication from certain staff members did leave us feeling as though we were a nuisance. Having spoken to another very pleasant and attentive waitress, she did confirm that it had been a very busy Sunday. Having had several stints in hospitality myself I know how relentless weekend service can be. That said, an overall good experience in a characterful and charming pub was marred by poor communication between the staff on service and a 30-minute wait to be able to order food.
Evangeline . 2024-10-27
MORE AT OpenTable
A good pub offering good food and beverage selection. If go again to try out their menu further.
James M . 2024-10-26
MORE AT Google
Great service, really lovely friendly staff, thank you 🙏
Jane . 2024-10-20
MORE AT OpenTable
Came for a family roast dinner around 3pm. Service quite slow. One person ordered lamb roast, whereas a beef roast came out. The waiter essentially hung around with the beef waiting for us to just accept the beef. My sons childrens chicken roast was substituted with beef without our consultation and we were just presented with it. Sides ordered never came despite requesting them 3-4 times. Childrens ice cream came out as an ice cream soup
Dafydd Joyner . 2024-10-20
MORE AT Google
Really tasty food and a lovely location! The scallops in particular were excellent
Steve Cullum . 2024-10-20
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The food is really good and the staff are fantastic 👌
Carrie Higgins . 2024-10-20
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The service is impeccable, especially a girl called Mia, so lovely and welcoming deserves a 5 star if I could do 6 I would! Brilliantly run pub, cosy, about 45 tvs for all your sports and anything you want just ask will get delivered to you with no worry
George B . 2024-10-18
MORE AT TripAdvisor
The food and service were very good but the side dish was 5 minutes provided 5 minutes after the main dishes.
Colin Hadley . 2024-10-16
MORE AT Google
The Single Worst Restaurant Experience of My Life: Buckle Up. It all began innocently enough at 4 p.m., a Sunday roast to celebrate two milestones, my mum’s birthday and my sister’s wedding anniversary. Six adults, four kids, all ready for a feast at The Cricketers on the Green. What could go wrong? Oh, everything. Everything could go wrong. We arrived promptly at 4 p.m. only to be told that our table wasn’t ready. A small red flag, sure, but we were given a bottle of rosé to smooth things over. Rosé at 4 p.m.? Not the worst start, though that red flag was starting to flutter ever so slightly. Fast forward 45 minutes, and finally, a table was ready. We ordered with a sense of hope and settled in, anticipating a nice meal. And after just 30 minutes, a couple of starters arrived—along with two kids’ meals. So far, so decent. (Spoiler alert: this was the last glimpse of food we’d see for the remainder of our ill-fated evening. Two kids? No food. Adults? Not even a crumb.) Then came the first of many disappointments: no roast beef available. Annoying, but fine, we made alternate choices. Little did we know, this would be the last bit of communication we’d receive for a long, long time. Another hour passed. Any inquiries about the whereabouts of our food were met with the infuriatingly vague “just 10 minutes away.” Meanwhile, we watched diners who arrived after us gleefully receive their meals including, I kid you not, the roast beef we were told didn’t exist. By now, two hours had crawled by, and we were well into the “if someone doesn’t feed me soon, I might gnaw on the furniture” phase. Not a slice of bread, not an olive, nothing to ward off the gnawing hunger. All we got were more empty promises of “10 more minutes,” which by now tasted more bitter than anything the kitchen could’ve conjured up. At the 2-hour-and-45-minute mark (yes, I was counting), the kids were on the verge of a full-blown revolt. Still no food. After confronting management about how we’d been lied to for over an hour and a half, they finally dropped the bombshell: “We don’t know when your dinner will be ready. In fact, we’re not even sure if it will be ready.” Yes, you read that right. The one thing a restaurant is meant to do *serve food* they couldn’t even guarantee. Apparently, the kitchen was operating in some Bermuda Triangle of communication. They tried blaming a staff member who hadn’t shown up, but having worked in hospitality myself, I know you don’t just stop feeding people because someone no-shows. You adjust! You downsize the service, you turn new customers away - you don’t keep a party hanging around for hours on a special occasion while lying through your teeth. Three hours in, with no sign of food and the pretense long abandoned, we left. Starving, frustrated, and with our evening thoroughly ruined. On our way out, we encountered a woman whose night had also been wrecked. Her kids were served raw food, and she’d left without paying because, apparently, free dinner doesn’t feel like much of a win when it’s inedible and the night is already a disaster. We ended the night scavenging through the fridge at home because by then, the supermarkets were closed, and the kids were exhausted. In all my years, I’ve never left a pub after three hours without being served dinner. Why they weren’t turning away customers or cancelling bookings to focus on those they already had is beyond me. Communication, common sense and apparently main courses are sorely lacking at this establishment. Consider this my first-ever bad review. Avoid The Cricketers on the Green. We weren’t the first to have a night ruined here, and with their attitude, we definitely won’t be the last. AVOID!
James B . 2024-10-14
MORE AT Google
Despite booking a table in advance, we were made to wait half an hour to be given a table with terrible atmosphere. All i heard from other customers while we were waiting was how terrible the service was. Makes you wonder what the point of booking is if it doesn't garuntee you a table for when you want it?
Matt Prangley . 2024-10-13
MORE AT Google
Really great service, we didn’t realise it was table service if we were eating at first given we’ve not been here before but I’m sure we’ll be back! Really great service, very tasty food and lovely location.
Emma . 2024-10-12
MORE AT OpenTable
Been a few times. Food and service excellent
Michael Miller . 2024-10-12
MORE AT Google
Came here with a friend for lunch before heading to the theatre. We were seated quickly and as, I had mentioned it was my friends birthday on the online booking form, were given a drink on the house which was a nice touch. The staff were exceptionally friendly, especially our server, Kaiias, who came back every so often to check on us. There was a good choice of food and drinks and our meal was hot and delicious. It appears to be a very popular pub and I can see why. Would we return. Definitely!
Christine . 2024-10-12
MORE AT OpenTable
Lovely pub on Richmond Green serving a nice Sunday roast and lovely desert! The staff are super friendly and we got great service :-)
Emilie . 2024-10-06
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Fantastic service and really nice decor. The roast dinner was the best I’ve ever had at a pub by far! Would definitely recommend. BUT please add some cauliflower cheese and stuffing to the additions menu!! Would really hit the mark. And gravy needs to be just a bit thicker as it’s a tad watery
Joe D . 2024-09-30
MORE AT Google
We went to The Cricketers for a Sunday lunch today, the roast was amazing, the portion sizes and quality of the food is exceptional, it is clear to see why it is so busy. The sticky toffee pudding is a must have!
Harvey Phillips . 2024-09-29
MORE AT Google
Having regularly eaten at this pub in addition to booking the upstairs function room for several events and been a general customer for 25 years I was embarrassed and extremely upset by the treatment from the staff and management today when I brought two friends for Sunday lunch (who had both travelled a considerable distance to be there). We were informed that the house white wine was 'vinegar' so we therefore ordered a more expensive bottle, the food was substandard compared to previous meals (plus burnt and needed to be returned) and were made to be feel embarrassed, for example, when milk needed to be ordered separately for a cup of tea. The whole visit was uncomfortable and was made worse by an aggressive customer who repeatedly bumped one of our chairs and became aggressive when questioned regarding this. He was not addressed re his threatening behaviour as his response by the manager and although the service charge and food was deducted from our bill we agreed to pay for our drinks (a regret in hindsight) as we wanted to leave the unpleasant atmosphere immediately. I will certainly never return to this place and am personally saddened by the whole afternoon's experience.
Sarah . 2024-09-29
MORE AT OpenTable
Wow! Popped in for a drink. Could not be make to well more welcome! Great location, fantastic staff all so very helpful and full of smiles. Made to feel so very welcome! Will be back
Max-Charls Eggert-Hobbs . 2024-09-28
MORE AT Google
First time at the cricketers the pub is really lovely, the staff were really friendly and the food was really good and tasty I would definitely be going back.
Raveen . 2024-09-26
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We stopped for lunch. The staff were outstanding! The food was absolutely delicious, I had the steak burger which was cooked to perfection. This is a great place to visit with amazing staff and a lovely friendly atmosphere mad either even better. Highly recommended
Mark Meredith . 2024-09-24
MORE AT Google
Great food and brilliant service.
Paul Sines . 2024-09-15
MORE AT Google
We love coming to eat at the cricketers! The food is incredible and the service is second to none! We are usually always served by a gentleman called Tyler and he is so attentive, makes you feel at home and nothing is ever too much trouble!
Emma Holder . 2024-09-11
MORE AT Google
Brilliant food and excellent service, managed to fit us in last minute even though we were a table of 7 and it was a busy Sunday!
Naomi Cooper . 2024-09-10
MORE AT Google
I felt prices were a bit heavy for a Sunday lunch, and the service charge was a shock at nearly 9%. Unfortunately, the I'm assuming, French landlord? was very rude to the young lady who allocated our table. Our waitress was delightful and very well informed. Would I go back, probably not.
Joy Harvey . 2024-09-02
MORE AT Google
Great spot opposite the green. Wines in an Enomatic machine if you want something a bit more special. Well worth a visit and you can sit on the terrace too
James Kale . 2024-08-30
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Very nice meal out with my better half
Robert Hills . 2024-08-29
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chips way to salty ,mention to the man behind bar , we have left chips way to salty said ok I let chef know, still took payment
rie . 2024-08-23
MORE AT Google
Birthday meal but they ignored the special occasion message even though I’d written a note. Don’t ask the question if you have no intention of doing anything. Food- tiny portions at inflated prices. Sides etc with the small portion. It was standard fair and nothing special. Wanted a gin and tonic but they had no lemons??? A pub with no lemons? Couldn’t offer us cheese and biscuits. Didn’t do it. Melting Camembert was available. We wanted cheddar. Poor for pub on the green at Richmond
sean . 2024-08-21
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Booked for four on a Friday evening. The food was excellent, starter, main and sweet. The staff were very good. The cost for the four of us was £190. I was a little put out as a gratuity was automatically added to the bill. I would have given a tip anyway, but I am put off by not having a choice without specifically asking for it to be taken off the credit card transaction. Probably the only reason not to go back.
Alastair Norman . 2024-08-18
MORE AT Google
Outstanding. Our party of 10 were catered for wonderfully well by what felt like the whole staff team. Service was swift, done with a smile and accommodated our every requirement. Interaction from the staff made us feel like genuinely valued customers during a busy Sunday lunchtime at this popular venue. The food was superb and cooked to perfection. A really nice touch was taking the children's orders first and starting to prepare those, then coming back to take the adults' orders, so the children weren't waiting as long for their food. Prices were fair, especially given the excellent quality of the food. We spent a good couple of hours there enjoying the food, drink and atmosphere. Far from being our first visit to The Cricketers, the experience today has certainly fuelledour desire to get bacl there as soon as possible.
Stanners RJ . 2024-08-18
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We went 13.08 for an early birthday meal and couldn't fault the service or food. The staff were wonderful and even comped the desserts due to taking a 'devilishly long time' to arrive, not that we noticed as it really wasn't that long a wait, but the attention to service was brilliant. Food was excellent too and we will definitely be returning.
Madi Newman-Curry . 2024-08-14
MORE AT Google
The best gluten free pub in Surrey. About 2/3 of their menu is GF, and it's absolutely delicious. Great service and lovely environment. Will be back.
Josh Z . 2024-08-14
MORE AT Google
I had my uncle Dave’s wake at the cricks I was so pleased with how everything went the buffet was amazing and the staff were amazing making sure we were all ok thank you again x
Janet C . 2024-08-13
MORE AT TripAdvisor
Had a nice time here for dinner with some friends, there are some great value for money items especially on the small plates menu which are really delicious. The staff were really nice too! It was a lil slow but they informed us they were a chef down so that’s to be expected, and decor could use a spruce up. Overall the staff, food and drink were very very nice and would happily come back again!
Emily ashbee . 2024-08-13
MORE AT TripAdvisor
Had a lovely Sunday roast. Only downside is there wasn't a vegetarian roast option available.
Tina D . 2024-08-11
MORE AT Google
It's a great pub, with great staff. Lovely food, decent selection of beer and super friendly staff. Plus a nice view of Richmond Green
JasonS . 2024-08-09
MORE AT OpenTable
Lovely pub, really good atmosphere with original and interesting food
David . 2024-08-08
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The food was excellent we had pie and mash, delicious. The staff we're very attentive and lovely thanks
Dorothy . 2024-08-06
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It was busy but still we were served very quickly, food came very fast, it presented great. Service was fantastic. Dogs allowed so next coming with our furry friend :)
. 2024-07-27
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Had dinner and drinks, lovely atmosphere, very quick service and very friendly! And the food has improved massively from 5-10 years ago.
Jordan G . 2024-07-25
MORE AT TripAdvisor
Staff great, food great. Highly recommend presentation perfect. Great from arriving until leaving. Even able to take mobility scooter indoors .
Donna . 2024-07-20
MORE AT TripAdvisor
Waited ages to be served, other people served before us at the bar.
Elkan Lau . 2024-07-19
MORE AT Google
Great service as there were a few glitches with our lunches not being available or of poor quality so the manager sorted it all out with no issues
. 2024-07-13
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Stop-off for lunch before a hospital appointment. Very nice lunch, sweet chilli chicken, peppers and onion wrap with 'hit-the-spot' fries, and buttermilk chicken & bacon wrap with chips, two lattes, very good price. Staff very friendly and great ambience. Definite thumbs-up from us! Thank you 😊
Wendy C . 2024-07-10
MORE AT TripAdvisor
Specifically booked to try their Sunday Roast as saw positive reviews online. I had the beef roast while my partner decided to go for the fish and chips last minute. The roast was really disappointing. It didn't come hot, meat was hard to chew, roast potatoes had lost their crispiness, yorkshire pudding had no flavour at all, gravy was really runny and tasted watered down.. it all lacked seasoning unfortunately. Priced at £19 was really expecting more. Fish and chips were okay but nothing memorable but the mushy peas were not good (almost sauce consistency). The service was friendly but took a while to get their attention when we were ready to order. Overall I wouldn't recommend this place to go for food but it would be an alright place to meet up with friends for drinks.
Bella . 2024-06-30
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Great location , great service and great pub food. Curry sauce with fish and chips must get a special mention!
NandH . 2024-06-29
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Really fantastic all round, beautiful food, top notch service, great looking place and nice atmosphere. We'd definitely like to go again👌
Philip Melzer . 2024-06-23
MORE AT Google
The food was amazing and the atmosphere is super welcoming and lovely. I had a burger and chai and they were both incredibly tasty. They had a lot of gluten free options and accommodations from the a la carte menu. This place makes me want to go back and lower everyone else's ratings now that I truly understand what 5 stars should be.
Amber Blais . 2024-06-18
MORE AT Google
Another high price small portion gasrto pub I'm afraid,service was on the slow side aswell.
Tony Sargent . 2024-06-17
MORE AT Google
We recently had our wedding reception at The Cricketers On The Green, and it was absolutely perfect. The setting is idyllic, nestled right next to a picturesque cricket green, which added a charming and quintessentially English backdrop to our special day. The staff were nothing short of exceptional. They went above and beyond to ensure everything ran smoothly, allowing us to enjoy our day without a single worry. The pub itself exudes a warm and inviting atmosphere, perfect for both intimate and larger gatherings. The interior is beautifully maintained, with a cozy yet elegant vibe that made our guests feel right at home. We couldn't have asked for a more perfect venue. The Cricketers On The Green made our wedding day truly unforgettable, and we highly recommend it to anyone looking for a charming and well-managed venue. Thank you to the entire team for making our day so special, particularly Mark & Tyler!
Laura Bayliss . 2024-06-15
MORE AT Google
Great place to eat,lovely atmosphere.
Karen Chapman . 2024-06-09
MORE AT Google
Came for my father in laws birthday. Drinks were forgotten and the drinks that arrived were wrong and cold. Food seemed like an age and 2 dishes came out without the maple syrup the rest turned up cold and without cutlery and the young lad serving us seemed to not care at all....... Will not return if it had not been for the birthday situation I would have asked for our money back very poor unfortunately.
james Hunt . 2024-06-09
MORE AT Google
When we ordered were told two mains were unavailable. Decided on an alternative a couple of mins later told that was now also unavailable then after 10 more mins and after our starters had arrived chose yet again. 40 mins later mains, told they were "being played up" 10 mins later still nothing. Decided to call it a day when the server got argumentative over the time taken. Manager summoned he was apologetic and cancelled the bill. 32nd Anniversary ruined, won't be returning
Phil Welch . 2024-06-04
MORE AT Google
Food here is always super delicious. Friendly staff, great service and love going here everytime we have the chance.
Daniela Pavel . 2024-06-04
MORE AT Google
The Cricketers on the Green is a gem of a restaurant that excels in every aspect – from impeccable service to mouthwatering food with a welcoming & relaxed atmosphere. Definitely worth making this a regular visit with friends and family!
Merrilyn Maas . 2024-05-31
MORE AT Google
Good food. Service and atmosphere could do better.
Jim M. . 2024-05-28
MORE AT Google
Always love this pub jasmine is the best on the bar very attentive and knows exactly what everyone wants. Amazing cocktails and amazing service Thank you jasmine xx
Emma Scott . 2024-05-27
MORE AT Google
Nearly £90 for two mains, two glasses of wine and a shared pudding. Food is standard chain gastropub fare. It wasn't bad, but it wasn't special or memorable - I suspect the only thing I'll remember is the price!
Emma LH . 2024-05-27
MORE AT Google
Me and three others came for the Sunday roast, and it was amazing, especially for the fact you can ask for extra potatoes and yorkshire pudding. Service was really attentive, lovely place.
Stuart Palmer . 2024-05-26
MORE AT Google
Had a lovely lunch there over May bank holiday weekend. Great service, lovely food. Dogs very welcome with water bowl and treats, very nice touch.
PaulM . 2024-05-25
MORE AT OpenTable
Food tasty, if a bit expensive. Service deplorable. Waited 10 mins before anyone acknowledged we were even in the building. 15 mins before we were asked if we wanted a drink. Over an hour before food arrived, 25 mins before our plates were cleared. A 2 course meal 3 hours!
Julie Jones . 2024-05-25
MORE AT Google
Lovely Friday dinner at the Cricketers. Great service from Lilly. Loved it so much we booked it for breakfast the next morning and a Sunday roast the following week.
Chaitan Patel . 2024-05-18
MORE AT Google
This place hS gone down hill in the last few months
Nick Dunn . 2024-05-17
MORE AT Google
Quiet Monday evening meal with friends. Great meal and service
Allan Walker . 2024-05-14
MORE AT Google
I booked the cricketers for myself, my partner and my Nan for Sunday lunch. I am gluten and dairy intolerant, as well as pescetarian... which makes me a nightmare to cater for. I was impressed they had an allergen menu online and when we arrived the waitress let me know what I would be able to eat. I was unable to have the vegan roast because of the gluten in the wellington so asked if I could have the vegan roast with the sea bass from another main meal, after enquiring with the kitchen she confirmed this wouldn't be a problem. The food was delicious and the waitress didn't once make me feel like I was being a pain (although I know I am!). We had a great Sunday lunch in the sunshine.
. 2024-05-12
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Great birthday roast lunches - this is a great pub. T'was just a little too noisy to hear each other speak, or is that age...
. 2024-05-12
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The second time I took someone recently here for a lunch and it's the second time I've not enjoyed the food. First time my friend and I had the scotch egg which we both found too rich.I put that down to just not our preference. Second time I had the fishfinger roll. There wasn't much fish. It was all batter and I thought the roll was meant to be a Brioche roll (I've tried to find the lunch menu online to check this but can't) instead I was given what seemed like a heavy sourdough roll. My friend had the club sandwich and said that where the bread had been put on the grill it tasted burnt. Perhaps I should have said something at the time but I didn't want it to spoil the afternoon out. The pub itself is in a lovely location and the courtyard and Yurt are really nice and well thought out. The staff have always been very pleasant. However for my next lunch date I'm going to have to find a new location.
Bonita James . 2024-05-10
MORE AT Google
I love this gastropub. The Sunday menu is absolutely fantastic and really sets itself apart from the local competition. I can personally recommend the rump of beef which came as a generous portion, perfectly cooked, with complimentary extra roast potatoes, Yorkshire puddings and gravy. Absolutely delicious! It's a lovely pub, always buzzing when I've been with guests but never heaving to the point of the service getting backed up. Our server, Tyler, was wonderful; attentive, friendly and jocular in a charming way. Memorable, excellent service. Thank you! We descended on The Cricketers on the Green as a group of 9 and there was a fair bit of variety in our menu choices, all of which came out perfectly with great feedback from everyone. Highly recommended.
Chris Bassett . 2024-05-08
MORE AT Google
We had a lovely lunch at the Cricketers. The service was friendly and quick. The food was lovely. Our dog was welcomed warmly too. It is a lovely pub, and I would recommend it.
. 2024-05-05
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Lovely food and service from Tyler was superb!
Jo Temple . 2024-05-05
MORE AT Google
Lovely food, excellent, friendly service. Dog was welcome and carered for with water and biscuits.
. 2024-05-05
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Lovely pub, great atmosphere, quiz was fantastic but the Sunday roast was abysmal, bland, undercooked, dry, it tasted like it had been heated up in a microwave. Would recommend for atmosphere but not for food.
MadeleineW . 2024-04-28
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A few weeks ago my husband and I had enjoyed a brunch on a sunny Saturday morning. We'd enjoyed the food, so thought we'd book for the evening. I booked for 4 people and we all came away disappointed. Firstly, the location, bar area and restaurant areas are inviting. There seems to be plenty of staff but no leadership, especially at the bar. The best thing about our meals were the staters, the Scotch egg, the pasta and the scallops were all good. The main courses were uninspiring and all were tepid. I had Thai chilli pork which was just pork mince with rice and not very pleasant. My husband and one of our friends had the Pork & ‘nduja mafalde pasta, which had no anchovy crumb. Our other friend had the salmon and prawn fishcake which was nothing special. I have to say we all really struggled to find something on the Spring menu which really grabbed us. We also had to ask three times for tap water but when we ordered a second bottle of wine the service was more efficient! We all really wanted to like this place.
Natasha King . 2024-04-27
MORE AT Google
My food was average, as not exactly as described, the waiter was a bit clueless, which is a pity as the location is pleasant and atmosphere is good
Francis Napier-ford . 2024-04-22
MORE AT Google
The service was fine, they made a big song and dance about us moving table when we were in a nearly empty room though. Sunday roast was ok, came out suspiciously quickly and had clearly been sat under a heat lamp for a while. Also please ask the chef to peel the single carrot on the plate, I know you can eat the peel, but it was a bit gross, especially presentation wise. Overall the pub was a bit of a dump. It was sticky and the toilets were gross and didn’t have locks on one of the doors. Not helped by a family of screaming children by us who were throwing chips around as if it was McDonalds. I was honestly a bit embarrassed infront of my party that I’d booked it, as it looked like it would be nice online! I would of expected this pub to be of a higher standard considering it’s position. It was fine, but we won’t be coming back.
EllaW . 2024-04-21
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This was my first time here, although other family members had visited and said it was nice. The venue is well fitted out and very modern mixed with the traditional parts of the old building, which I think gives the place real charm and character. We attended for a Sunday roast, and the service when we arrived seemed very polite and efficient and we were shown to our table swiftly. Seated and our drinks order taken almost straight away, which I liked, whilst we then purused the menu. Sadly the service took a bit of a bad turn for us on this occasion, plate handed to one of us, burning hot with no warning at all! Then another plate given to the wrong person, so they started cutting up and then had to hand it to some else at the table. One of the dishes had cold meat on the Sunday roast, and when I say cold, fridge cold! All the food took some time to arrive at the table, as only one person bringing food for 6 to our table! When we mentioned it to our waiter, he asked if we would like the manager, and whilst turning and walking away uttered “because I don’t want to deal with this”! Absolutely shocking to hear that when we were all still being polite and understanding, but at a loss as to why things seemed so much trouble to them. The manager did arrive, sorted out the cold meat and delivered fresh vegetables, but I wouldn’t say it was over and above if I’m honest. The whole experience felt pretty tainted from the service level point of view, which was a shame as the place has really nice decor and the food we did end up eating was tasty. It just goes to show, that one moment of service failure or a few mistakes here and there, can really have an impact on the dining experience. I think the management should’ve considered a more significant gesture when it came to the bill, as 2x free veg didn’t really leave me feeling compensated considering the overall disappointing experience we had. To sum up, I’m not sure if I will return here, but I wouldn’t say avoid by any means, just maybe manage your expectations from a service level point of view.
Phill Quantrell . 2024-04-14
MORE AT Google
Visited for a late lunch yesterday. 1. On the website when I booked the table it gave us 1hr 45mins time for our booking. I’m not sure how but for 2 people in what seemed like an empty pub it took 2hrs for 3 courses, don’t want to think how long it would’ve been if it was busier. I wouldn’t have minded but I stupidly didn’t check the bill and got charged the “optional” service charge. In my opinion optional means you have a choice to select yes or no. 2. If you’re going to have an item on the menu include it in the meal. Supposedly the Sticky toffee puddings came with brandy snaps but ours did not. Have been here before for Sunday lunch and it was really good so thought I’d give it a go, probably won’t be going again.
Thomas Millard . 2024-04-14
MORE AT Google
Great food and service the pub was very busy but the staff had it all Under control!
Ollicamm . 2024-04-13
MORE AT OpenTable
We came for afternoon tea today for our mum's birthday and left rather disappointed. It took a while for all the food to come out (sandwiches came one plate at a time five-fifteen minutes apart) and then we could hear the staff shouting to each other about if we needed another plate of sandwiches (we did). One waitress said they have loads on their table they dont need more and a waiter came over and stared at our table then shouted back at them yes they have lots of plates already, which i think was quite rude to be so loudly talking about our table in such a quiet part of the pub and also incorrect. After a while they realised we did need more sandwiches and they finally brought out the final plate but we had already started on our sweet things as we assumed they were not coming, i think for the price it was poor service for them to come so far apart and for the service to be so disorganised and no communication with us with how long it would take for everything to come out. The sandwiches were not great, the beef was chewy and the tomato & avocado ones were not seasoned at all and soggy. We also had to ask for jam for the scones. Two of our party of six had hot chocolates instead of tea and the waitress apparently double checked that they were included but after we had driven home we realised we had been charged for them. We also had asked for house prosecco but on the website it says it is £28.50 but we were charged £35.50. We should have double checked the receipt to query all of this and removed the service charge as we felt quite uncomfortable in the end but we were in a rush to leave as our Mum was quite disappointed and it was her birthday. Overall we do not think it was worth it for the price that we paid.
jess . 2024-04-13
MORE AT Google
Great wine list, friendly staff. Not tried the food yet
Alexa . 2024-04-11
MORE AT Google
Thank you so much for a lovely lunch. Craig looked after my partner and I so well and made our visit so special
Jacquelyn Hearn . 2024-04-09
MORE AT Google
Lovely first floor dining room, with views over Richmond Green. Really friendly, helpful and quick service. Food was OK, we had roast dinners with a decent amount of meat and gravy, but the potatoes could have been much hotter and the roast carrots cooked for 20 mins longer. The women's toilets are in a really bad state, in fact it's a good idea to use the ones in the next pub along.
LizP . 2024-04-07
MORE AT OpenTable
Great food, good wine, mediocre to poor deserts. Service was good but food slow to come (+80 min for main course (we did not have starters) - kitchen probably not suited for seating). One of the few decent places to dine relatively near Farnham.
Marc Palmer . 2024-04-07
MORE AT Google
What all quintessential British country pubs should aspire to achieve. Sensational from our first greeting, the service, food, decor and ambience. We loved every second, and we didn't even explore all the nooks of the pub, including the Yurt Café. Embarrassingly, even though we live close, we've never visited, and what a mistake. Thanks!
Arun Sharma . 2024-04-06
MORE AT Google
Always come here when I go to Richmond. Staff are fantastic and very friendly and helpful. Food amazing
AlisonKen . 2024-04-06
MORE AT OpenTable
Did not eat ,but great friendly place
Lee Jones . 2024-04-05
MORE AT Google
Unfortunately they had lots missing frome the menu today as they were waiting for a delivery. What we had was excellent.
Keith Trigg . 2024-04-05
MORE AT Google
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Check your bill!! Most miserable lady behind bar who charged us way over what we had eaten /drunk. When I questioned the bill got stroppy and showed me the bill like I was a moron. When I pointed out it had items on it we had not ordered still acted like it was my fault. To boot only redid my part of the bill leaving my friend paying way over what she should have!!! Won't return!!